Who Uses This Software?

Sports Clubs, Tennis Clubs, Gyms, Country Clubs, Parks & Recreation, Universities


Average Ratings

29 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CourtReserve
  • www.courtreserve.com/
  • Founded 2009
  • United States

About CourtReserve

Simple-to-use Court Reservation and Event Management tool for any facilities that needs to provide online bookings.


CourtReserve Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

CourtReserve Reviews Recently Reviewed!


Amazing product that fit our needs perfectly. The service is extremely responsive and customized.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to customize nearly anything to fit our needs. It is very flexible and able to provide many different kids of reports as well as hide and show information to our customers as desired. The service is amazing, friendly, professional, and very fast. They are very agile and can implement changes to the software very quickly.

Cons: It is usable on an iPhone, but cumbersome to book courts and view availability. It is difficult to scroll through court listings without the device being redirected thinking you are clicking something, when you are actually just scrolling. Once APP is out, this issue should go away.

Overall: Provided everything we needed in our first year having indoor tennis at our club and having to accommodate online booking, reports, scheduling, etc. Very user friendly and the service is amazing and very capable of making customized changes quickly and effectively.

This has been a great addition to our club, something that members have long asked for.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Nic and the rest of the IT team are quick to respond to questions and have even updated their software based on things I wanted available for my club. On the member side of things the software is user friendly while on the computer. The email feature has been great. I appreciate the ability to add flyers and images to the emails.

Cons: Software does not work great on mobile devices. If you try and book a court when none are available it says no data available. In this instance it would be nice if the software told you when the next available court time was instead of having to go back and try a different time.

At times it can be difficult to locate some of the administrative options.

Overall: Helps to free up time for the front desk staff. Helps to hold members accountable when they don't show up for their courts

Vendor Response

by CourtReserve on April 20, 2018

Corey,
Thanks for the review. Your concern will be address when the mobile app comes out in a couple weeks!

Thanks!
Tim

From an admin to a member side, we have been EXTREMELY pleased with CourtReserve!

Apr 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy to use for our members and that's the most important part. Any software issues we may have had very resolved by courtreserve within a week and most of the time within a day. I couldn't be more pleased with the customer service. They are super nice and helpful.

Cons: As an adm using my iphone it's not always super easy to book lessons or make changes to them. The screen is too small. It's no issue from a computer.

I can't wait for the app!

Overall: Members can book their court from their phone without contacting us. We are easily able to print weekly reports on usage as well.

Capterra-loader

CR is focused on delivering one aspect, an easy to use main screen for users. Background is tough

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The finished result is great, with easy to use reservation capabilities. The home screen is welcoming and easy, and the PayPal payment option is easy and has worked great for us at the club. Although a bit clunky, most of the tools work well and allow us to have an efficient use of the system for all of the professionals and administrators

Cons: The background is clunky. It takes a ton of time to set up, and even after many hours working on it and improving it, we still do not use it for our customers. Only for our internal operations

CourtReserve has made managing our facility a much easier process.

Apr 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I appreciate the easy-to-read visual cues when looking at the schedule and the ability to look at facilities in days, weeks, and even months. I also enjoy the drag and drop schedule features that make moving events a much less tedious process.

Cons: I would love if creating events was a similar process to booking a single court. When booking our bimonthly lesson schedule as events it can be a very tedious process. Having a more streamlined experience with a popup box instead of a dedicated page to load each time would be a great improvement. Perhaps a copy-paste function for blocks in the schedule would be a good addition too.

Capterra-loader

Excellent Customer Service, Great Product!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ability to see a high level view of our court usage. I also like that we can accept payments online, we can see reasons why people need to cancel a court, and our clients have complete control over their own schedule without waiting on a response from us!

Cons: No mobile app - but I know they're coming out with that soon! It's a bit difficult to use on just a mobile browser.

Overall Courtreserve works really well...!

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Interface looks really good. Very easy to use for reserving courts on a day to day basis. I like that you can send email alerts to all members at one time too.

Cons: Looking forward to the mobile app version. We would like it to integrate with Tennis Rungs (The tennis ladder application made by the same people).

Easy to learn and display schedule

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is easy to set up an account for our customers and that I receive notifications when someone reserves

Cons: The website is tough to navigate on a mobile device especially considering how easy it is to make adjustments without intending to. I no longer try to view it on my phone.

We use court reserve to reserve volleyball courts.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how easy it is to use. If I decide that I want to book a court it doesn't matter what time, I can just get online and book it. It is also more reliable than calling the previous owners of the club to try to book. The owner would accidentally double book courts all the time, and now, with court reserve, we never have that problem.

Cons: I don't like that it does not show you court availability. Sometimes I have to spend several minutes playing with the reservation times in order to find an available slot.

Nice and easy to use.

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, friendly and useful for the purpose. Club decided to use it to facilitate court reserves.

Cons: Had some glitches were it would not give me access to reserve so had to reinitiate app. Club undecided if it will continue using app for other reasons I cannot disclose. I hope they continue as the app keeps improving.

Overall: Ease of use. No conflicts in courts.

The software was easy to use to book a court.

Apr 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it cuts out the middleman when asking for a court, decreasing the amount of time they are doing coordinating and allowing them to focus on other things.

Cons: I don't like that I wasn't able to to see the court availability or the full schedule from my view. I wasn't an admin, but when booking it would have been nice to be able to see a full schedule before booking a court to reduce the amount of trial and error, and emails back and forth canceling and booking reservations.

Vendor Response

by CourtReserve on April 17, 2018

Hey Catherine!

Thank you so much for your review. Just so you know, the online booking process is going to be so much better in another couple weeks when we release our brand new MOBILE APP!

You will even be able to see availability prior to booking!

Thanks,
Tim Owens
Founder
CourtReserve

Have never used customer support & members do not pay for the service, so does not apply to me.

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The application is very user friendly. It is easy to navigate and the screens are nicely displayed from a laptop or pc. The email confirmations are great.

Cons: It does not let you cancel or edit reservations previously made. Use from an ipad or iphone is limited at best. App does not populate correctly.

Vendor Response

by CourtReserve on April 16, 2018

Thanks for your feedback Kelly! As an FYI, our application does let you Cancel and Edit your reservations, but your club administrator has to turn on this feature. I would follow up with him/her.

As far as the app - we have a brand new app coming out soon that will address your concerns. You will love it!

Thanks again for taking time to fill out a review.

Tim Owens
Founder
CourtReserve

Easy to use and it works as advertised!

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and it works as advertised! Goes directly to the court I'm requesting, shows mutliple choices so choosing is easy.

Cons: No complaints. How many ways are there to say no complaints? Silly requirement. Now this is my 3rd try and I'm going to cease being nice.

Overall: Easy sign in to multiple courts.

Have been using court reserve as a coach inside of a volleyball club and has been easy to navigate!

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I enjoy how easy it is to navigate through the system and book a court. Then I can see the schedule after to see what is available.

Cons: Sometimes while using the system it can glitch and a reservation doesn't go through when I have thought it did. This is really the only issue I have had.

I like the option to reserve a court online, but there were a number of issues until recently that m

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The early bird gets the court. Once midnight hits I am able to reserve a court before the masses wake up in the morning.

Cons: Not being able to reserve a court later in the same day. I often play tennis more than once a day. It makes it difficult not being able to reserve 2 courts at different times. Even if I wanted to reserve a court with back to back times, it should allow me to do that. I can if I call the front desk of the club.

Overall good experience and nice to use. Very user friendly

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that I can see who is booked where on a certain day. I like that I can cancel my appointment as well if needed.

Cons: I don't like the fact that I cannot book multiple courts for a USTA match warm-up. Team captain should have access to book more than 1 court for 30 min prior to USTA match.

Overall: I didn't have to call my club all the time to book a court.

Capterra-loader

Customer service is above and beyond! Couldn't ask for more helpful staff.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy for my clients to use and that is very important to me. I don't have to spend time teaching them how to use the software.

Cons: Still waiting for a few updates like members being able to see who they've signed up with. For some reason, my clients really want that one function.

Easy to use.

Apr 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Since the Club has been using the online system to book a court, it is so much easier. Four days in advance I log in and then look for what court is available at the time I want to play.

Cons: I find it more challenging to use on my phone than my pc but that could just be me. I needed to change the time I had booked a court but I didn't want to cancel it before I knew another time was available. I do think that some people are not using it and just walking on courts that look open. Also as easy as it is to cancel, I still think people are not cancelling their reservations.

For the most part, it was a pretty user-friendly experience.

Apr 13, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I liked being able to reserve a court right from my phone without having to call the clubhouse.

The desktop version seems to work nicely and is more visual.

Cons: The mobile version was a bit clunky and difficult to find court times that were available. It would be nice to be able to see if the time I wanted was available without having to submit a request first.

Vendor Response

by CourtReserve on April 17, 2018

Hey Phillip!

Thank you so much for your review. Just so you know, the online booking process is going to be so much better in another couple weeks when we release our brand new MOBILE APP!

You will also be able to see availability before submitting a request!

Thanks,
Tim Owens
Founder
CourtReserve

It could be a bit more user friendly with clearer option functionality.

Apr 23, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I was able to read immediately if my gym time was available or not. It was convenient for me regardless of the hour I could make an appointment on the spot while speaking to the client in front of me.

Cons: It was difficult to get to court reserve. Hard to explain when I signed in to court reserve it would. Or prompt me to go to the right court reserve. It would connect me to sign in as a new member. It would take a few times. Score I was able to get through to reserve e a court page.

Easy to use program, and convenient.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is user friendly. Very easy to figure out with little instruction. Easy to flip between days and times.

Cons: What I like least is that the program is not usable on my cell phone. Also, it prevents being able to book a court more than 4x a week. Since my family has five members, it is often the case that we need to book more than 4 courts per week.

I find CourtReserve very easy to use.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to see what is booked before and after the time i select. I like the fact that I can go in and book a court quickly.

Cons: Inability to cancel reservations myself. Reminder emails are annoying, although those seem to have stopped now.

Overall: Easier tha sending an email to the rec center every week. i can go into the sytem anytime and see what's available.

Software is good but it's hard to book another court immediately after you book one You have to gO

Apr 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like booking on line and is Better than calling in to the club. Also like to see what courts are available at time of booking

Cons: Does not save log in name or password in cell. It's hard to book two courts at a time for different days. You have to go to profile then hit book a court to do second booking

Vendor Response

by CourtReserve on April 17, 2018

Hey Lynda!

Thank you so much for your review. Just so you know, the online booking process is going to be so much better in another couple weeks when we release our brand new MOBILE APP!

Thanks,
Tim Owens
Founder
CourtReserve

I am an individual user of this software not the purchaser. It helps me reserve a court where I am

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: As a member of GTC, I have the ability to make up to 3 reservations for tennis courts at the club online rather than having to call.

Cons: The mayor con is that if I want to change or cancel a reservation once submitted online, I cannot do so without texting or calling the administrator/owner.

Vendor Response

by CourtReserve on April 17, 2018

Hey Judy!

Thank you so much for your review. Just so you know, the online booking process is going to be so much better in another couple weeks when we release our brand new MOBILE APP!

You may also want to reach out to the club owner. They are the ones that can give you the option to change and/or cancel a reservation on the member portal.

Thanks,
Tim Owens
Founder
CourtReserve

Easy to book and check reservations

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super easy to use and gives a good overall snapshot of court availability for the following 2-week period

Cons: There is honestly nothing that I like least. Any issues that surfaced in the beginning have been sorted out right away.

Overall: Saves time and gives a good overall view of court availability

easy scheduling.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that this application is super simple to use. It's very convenient and now I don't have to ask someone if the court is available.

Cons: honestly i there's nothing i could say. It has worked perfectly for me and is very convenient. Excellent.

Overall: Convenience

It is easy to use

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's pretty quick to get in and make a reservation. I like receiving emails confirming the appointment

Cons: I wish that you could see a schedule to know what time are available. As it is now you have to just keep trying times to see if a court is available

at times there is a delay in showing courts drop down

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like it better than having to call the club and them not recording it properly which use to happen all the time

Cons: just drop down menu for courts delayed sometimes. When you go on to the site and set up a time it doesn't show court.

Overall: accuracy

CourtReserve has been awesome - user friendly and convenient

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and allows me to schedule in a matter of minutes making it easy to meet the needs of my athletes

Cons: I don't have any complaints about the software. I haven't had any issues at all since I've been using it