# CourtReserve Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CourtReserve the right Scheduling solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152562/CourtReserve/reviews --- CourtReserve 4.7 (53) [View alternatives](https://www.capterra.com/p/152562/CourtReserve/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CourtReserve Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Christy H ownerSports, 2 - 10 employeesUsed the software for: 6-12 months. “The system is extremely robust on the admin side with new features and improvements done a continuous basis as requested by administrators.“ June 5, 2021 BD Bill D ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Collecting open time court fees divided between 2-4 players was more difficult than it needed to be. “ June 4, 2021 BD Bill D ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The software has also helped simplify our end of day and monthly bookkeeping. “ June 4, 2021 NP Nicole P DirectorSports, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “For example, allowing residents to book every 48 hours seem to cause a lot of problems that we were never able to resolve so we had to remove that feature. “ October 28, 2020 CC Colleen C OwnerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 1-2 years. “To this day, they continue to improve and upgrade the software, provide webinars and constant tech support.“ June 5, 2021 JC Joyce C Recreation DirectorGovernment Administration, 2 - 10 employeesUsed the software for: 6-12 months. “I find that I always have to contact customer service,“ July 14, 2020 AM Alastair M Tennis Director / OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Easy for members to reserve courts through the app and the email reminders are amazing!“ June 9, 2021 JC Joyce C Recreation DirectorGovernment Administration, 2 - 10 employeesUsed the software for: 6-12 months. “Very hard to use the help feature. “ July 14, 2020 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott M. Sr. Marketing Database Mgr Telecommunications Used the software for: Less than 6 months ### "Look no further beyond CourtReserve" October 9, 2018 5.0 It's a very robust application and if that is not enough, the service is outstanding, not only with support, but the CourtReserve staff is very interested in hearing your suggestions or challenges and turning them into future enhancements. If you are assessing different systems, definitely include CourtReserve in your analysis and it very likely will be your top choice. Pros The applications is so feature rich and they are continually improving it, so its hard to pick just one. However, what I like most about CourtReserve is the administration features of the product. I previously used an alternate application before switching to CourtReserve and that applications took me 12+ hours to set up a season (few months) of weekly pickleball events. That same process took me about 2 hours with CourtReserve and further more if I needed to extend the season in the prior system it would take me another 12+ hours (and very prone to errors), whereas CourtReserve is easily extended and would take less than 2 hours. Also the restrictions for events and the flexibility and variety of restrictions is very good with CourtReserve and saved our organization tons of time. Cons It's hard to say what I like least. I honestly cannot think of anything at the moment because whatever shortfall there is the CourtReserve staff is very willing to fill that gap. Review Source PHA Paul Henri A. Director of Tennis Health, Wellness and Fitness Used the software for: 6-12 months ### "By far the best software out there!" June 4, 2021 5.0 The experience has been amazing. The customer service from the start has been top notch. \[SENSITIVE CONTENT HIDDEN\] and his staff have done a tremendous job with building this software. Thank you so much! Pros Court Reserve has so many features. I love the ability to set up all the features according to what is needed for our club. The staff constantly works to improve the software and add more features. \[SENSITIVE CONTENT HIDDEN\] and his team have an amazing customer service and always take in consideration the clubs’ problems by trying to solve them with new features. They always try to enhance the software and their main mission is to help everyone. I cannot thank them enough for what they have done. Cons We would love to have push notifications so members can have quicker access to all the information they need. Reason for choosing CourtReserve Court Reserve has much more of a family feel and trying to help out the club versus trying to sell a product. Review Source PY Phillip Y. Creative Director Used the software for: 1-2 years ### "For the most part, it was a pretty user-friendly experience." April 13, 2018 3.0 Pros I liked being able to reserve a court right from my phone without having to call the clubhouse. The desktop version seems to work nicely and is more visual. Cons The mobile version was a bit clunky and difficult to find court times that were available. It would be nice to be able to see if the time I wanted was available without having to submit a request first. Review Source Response from CourtReserve April 17, 2018 Hey Phillip! Thank you so much for your review. Just so you know, the online booking process is going to be so much better in another couple weeks when we release our brand new MOBILE APP! You will also be able to see availability before submitting a request! Thanks, Tim Owens Founder CourtReserve CJ Christopher J. AGM Recreational Facilities and Services Used the software for: 1-2 years ### "Hollow Rock and Court Reserve are the perfect match!" June 4, 2021 5.0 Incredible. Not only is the product amazing, but the team behind it is even better. We are going to miss them moving away from NC :( Pros I've worked with now three software systems in my 7 year careers in Club Management. By far, Court Reserve has delivered a product that we will be sticking with for the long haul. Cons Like many smaller companies there are still "glitches" in the system. That being said, the customer service is phenomenal and we get the results we need quickly. Reason for choosing CourtReserve We really were going to always go with Court Reserve, but it's always good to compare. Switched from [Club Automation](https://www.capterra.com/p/130770/Club-Automation/) Tennis source was bought out and we were not going back to CA. Review Source AU Aurelie U. Director of Tennis Recreational Facilities and Services Used the software for: 1-2 years ### "Tennis Club must for club management software" June 5, 2021 4.0 Feels like a family business and has a lot of personal attention to our needs while top-notch product. Pros Having a desktop and app version Having administration access and member access on the same login Tech support with live chat Cons We have to integrate the widget into our current website. Wish they would also be a website hosting. Reason for choosing CourtReserve Better product for that price point Review Source TK Tom K. President Non-Profit Organization Management Used the software for: 1-2 years ### " Court Reserve the team behind ever serve & point" November 9, 2024 5.0 My overall experience with Court Reserve- CR has ben very pleasant. During our start up with CR a CR team assisted us via virtual calls ensuring we were comfortable with software prior to launch and information roster merge. The owner Tim does regular check ins via emails to keep users updated on upgrades and other related information. Though we are in Canada I feel the CR team is just next door 24/7 across all time zones. Pros Court Reserve provides one stop shopping for us to run our pickleball association, ETPA. This includes scheduling level play to collecting funds, linked directly to bank account. The APP is very user friendly for members and local admin. Cons The inability to add maps or quality graphic details to newsletters sent to members via Court Reserve direct emails to our members. However, Court Reserve just complete an update November 2024 with a much better-quality newsletters now sent from our organization. Review Source Christy H. owner Sports Used the software for: 6-12 months ### "CourtReserve Rocks!" June 5, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] and the whole crew of support have been fabulous and extremely responsive and kind even when the problem is our user error and quick to update the status of fixes when a glitch is found on their side. Pros The system is extremely robust on the admin side with new features and improvements done a continuous basis as requested by administrators. Our players love the app-- appreciate it ease of use to register for events and manage account. Cons A bit of learning curve to maximize the software. Definitely need to make sure you have some superusers to manage the admin side, but as with anything it is time well spent to learn the nuances of the system. Review Source Christian L. Tennis Professional and Head Tutor Used the software for: 6-12 months ### "CR is focused on delivering one aspect, an easy to use main screen for users. Background is tough " April 12, 2018 4.0 Pros The finished result is great, with easy to use reservation capabilities. The home screen is welcoming and easy, and the PayPal payment option is easy and has worked great for us at the club. Although a bit clunky, most of the tools work well and allow us to have an efficient use of the system for all of the professionals and administrators Cons The background is clunky. It takes a ton of time to set up, and even after many hours working on it and improving it, we still do not use it for our customers. Only for our internal operations Review Source Rachel E. Communications Director Used the software for: 6-12 months ### "Excellent Customer Service, Great Product!" April 12, 2018 5.0 Pros I love the ability to see a high level view of our court usage. I also like that we can accept payments online, we can see reasons why people need to cancel a court, and our clients have complete control over their own schedule without waiting on a response from us! Cons No mobile app - but I know they're coming out with that soon! It's a bit difficult to use on just a mobile browser. Review Source Jamie S. Owner Used the software for: Less than 6 months ### "Customer service is above and beyond! Couldn't ask for more helpful staff." April 16, 2018 5.0 Pros It is easy for my clients to use and that is very important to me. I don't have to spend time teaching them how to use the software. Cons Still waiting for a few updates like members being able to see who they've signed up with. For some reason, my clients really want that one function. Review Source CD Catherine D. Head Coach Used the software for: 6-12 months ### "The software was easy to use to book a court." April 16, 2018 4.0 Pros I like that it cuts out the middleman when asking for a court, decreasing the amount of time they are doing coordinating and allowing them to focus on other things. Cons I don't like that I wasn't able to to see the court availability or the full schedule from my view. I wasn't an admin, but when booking it would have been nice to be able to see a full schedule before booking a court to reduce the amount of trial and error, and emails back and forth canceling and booking reservations. Review Source Response from CourtReserve April 17, 2018 Hey Catherine! Thank you so much for your review. Just so you know, the online booking process is going to be so much better in another couple weeks when we release our brand new MOBILE APP! You will even be able to see availability prior to booking! Thanks, Tim Owens Founder CourtReserve VL Val L. Chairman Used the software for: 6-12 months ### "Overall Courtreserve works really well...!" April 12, 2018 5.0 Pros Interface looks really good. Very easy to use for reserving courts on a day to day basis. I like that you can send email alerts to all members at one time too. Cons Looking forward to the mobile app version. We would like it to integrate with Tennis Rungs (The tennis ladder application made by the same people). Review Source BM Bruce M. Volunteer Sports Used the software for: Less than 6 months ### "aa" May 13, 2019 4.0 Good so far Pros A major step up to what we had. It is a court based scheduler that fits to our pickleball needs. Cons A lot of content to learn. I think there could be a formalized learning manual that could go over each feature one by one to help understand each feature. I still question if I know all of CR capabilities. Review Source SB Steve B. Sr. Marcom Manager Utilities Used the software for: 1-2 years ### "Easy to use and it works as advertised!" April 13, 2018 5.0 Easy sign in to multiple courts. Pros Easy to use and it works as advertised! Goes directly to the court I'm requesting, shows mutliple choices so choosing is easy. Cons No complaints. How many ways are there to say no complaints? Silly requirement. Now this is my 3rd try and I'm going to cease being nice. Review Source TA Tim A. Realtor Real Estate Used the software for: 6-12 months ### "Overall good experience and nice to use. Very user friendly" April 18, 2018 5.0 I didn't have to call my club all the time to book a court. Pros I like the fact that I can see who is booked where on a certain day. I like that I can cancel my appointment as well if needed. Cons I don't like the fact that I cannot book multiple courts for a USTA match warm-up. Team captain should have access to book more than 1 court for 30 min prior to USTA match. Review Source CM Carolyn M. Healer Health, Wellness and Fitness Used the software for: Less than 6 months ### "I find CourtReserve very easy to use." April 12, 2018 5.0 Easier tha sending an email to the rec center every week. i can go into the sytem anytime and see what's available. Pros I like being able to see what is booked before and after the time i select. I like the fact that I can go in and book a court quickly. Cons Inability to cancel reservations myself. Reminder emails are annoying, although those seem to have stopped now. Review Source DM David M. DC Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to book and check reservations " April 16, 2018 5.0 Saves time and gives a good overall view of court availability Pros Super easy to use and gives a good overall snapshot of court availability for the following 2-week period Cons There is honestly nothing that I like least. Any issues that surfaced in the beginning have been sorted out right away. Review Source JC Jim C. President Used the software for: Less than 6 months ### "at times there is a delay in showing courts drop down" April 16, 2018 4.0 accuracy Pros I like it better than having to call the club and them not recording it properly which use to happen all the time Cons just drop down menu for courts delayed sometimes. When you go on to the site and set up a time it doesn't show court. Review Source AM Alastair M. Tennis Director / Owner Recreational Facilities and Services Used the software for: 2+ years ### "Great Stuff! Improving Monthly!" June 9, 2021 5.0 Amazing! Has saved me a ton of time, money and our members love the app! Pros The app is the best thing for us and our members. Easy for members to reserve courts through the app and the email reminders are amazing! Cons At times some things can be challenging administratively. Refunding or crediting partially paid for things is not doable (or was not doable). And overall would love if a waitlist feature was added (it might already be?) and if people could checkout for programs without having an account. Reason for choosing CourtReserve \[SENSITIVE CONTENT HIDDEN\] was a good dude, loved that the app was coming out (at the time we signed up), the software looked great (visually appealing) and it did everything we needed it to do! Review Source BD Bill D. Manager Recreational Facilities and Services Used the software for: 6-12 months ### "So Much Better Than Tennis Source" June 4, 2021 5.0 The entire experience has been great. \[SENSITIVE CONTENT HIDDEN\] and their talented Customer Service Team have helped us when ever needed. The product is much more user friendly than Tennis Source . Pros Court Reserve was great from the start for our club. The \[SENSITIVE CONTENT HIDDEN\] took some time to get to know how our business was set up and what features were important. They have many tutorials on Youtube to help get you familiar with all the great features. We had Tennis Source for the prior 3 years and our staff has really been thrilled with the change. The program has lots of safe guards to help the desk staff. The software has also helped simplify our end of day and monthly bookkeeping. Our pros are also very happy with the mobile app for booking lessons. Cons Collecting open time court fees divided between 2-4 players was more difficult than it needed to be. Review Source Response from CourtReserve June 7, 2021 It's been an absolute please serving you and your team Bill. Thank you for taking the time to provide an honest review of your experience! CC Colleen C. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "CourtReserve and Tennis- perfect match " June 5, 2021 5.0 Awesome software but more so, could not have implemented it and customized it for our club without the 24/7 support of \[SENSITIVE CONTENT HIDDEN\] and their staff. To this day, they continue to improve and upgrade the software, provide webinars and constant tech support. Pros Online reservations, event scheduling and management, accurate and up to date court sheets, mobile app, tech support, link to GL accounts, registration database Cons Would like preauthorizations to charge credit card at time of service so don’t have to refund for rainouts. Would like easier procedures for closing courts off season, Review Source JS Jason S. Owner & Director of Tennis Sports Used the software for: 2+ years ### "Great Product, Great Support!" June 9, 2021 5.0 This husband and wife team truly are exceptional. They know their stuff, and have the staff to help them run a smooth operation. They respond quickly to emails and constantly update their software to the needs of their clientele. Pros The customer support was top of my list. I was already familiar with an online court management system and it was very frustrating trying to get someone to help us. Cons The previous version of apple app was not easy to use. I'm glad to see a new update on this. Reason for choosing CourtReserve I won a discounted yearly membership at a USPTA World Conference! Review Source SN Steven N. Owner Sports Used the software for: 1-2 years ### "Amazing Product" June 4, 2021 5.0 Court Reserve is our all in one management system. We are able to book all of our programs, trach our financials and communicate via email with all of our clients. The phone app is off the charts and a favorite of our staff and clients. Pros Court Reserve was perfect for our tennis club. It is user friendly and the company is always looking for ways to improve their product. I've reviewed numerous products and Curt Reserve is by far the best, Cons The are no cons because when ever the software has limitations, \[SENSITIVE CONTENT HIDDEN\] put their team to work to resolve the issue. The product has evolved tremendously in just our first year with the company. Reason for choosing CourtReserve It was and is simply the best product out there! I am in this business over 40 years and there has not been a product as thoroughly created, which is continuously updated. \[SENSITIVE CONTENT HIDDEN\] and his team are magnificent. Review Source RH Richard H. Managing Director / Owner Sports Used the software for: 6-12 months ### "The HOP" May 9, 2019 5.0 I would rate our experience as excellent. They are great listeners and take the ideal that are specific to pickleball and implement them very timely. Pros The software allow our users to review our schedule, select events, and pay without engaging the HOP staff at all. WE could not possible manage the desk with JUST one employee if we did not have court reserve. At court turnover time we have 20 to 30 new people checking in at the same time . We just check the box that they arrived and move to next person. Could not be easy. The product MAKES IT EASY for our customer to do business with tHe HOP. The mobile app os perfect for out non computer literate clients. Cons We would like the software to provide a point of sale option and interface with Quick Books. We have no issues with the software. Other than above it does everything we need. Review Source Response from CourtReserve May 10, 2019 Richard, It has been amazing working with you and the staff of The HOP. Thanks for entrusting in us as you opened your new facility. So glad to be able to share in the success of your first year. It's amazing to see where you guys have come in such a short time! Best, Tim JF Johana F. Club Manager Facilities Services Used the software for: 1-2 years ### "Amazing Booking Platform" June 7, 2021 5.0 Excellent! Pros I have worked in hospitality for over 20 yrs in a management role, and I have worked with thousands of vendors. The customer support of CourtReserve is a big differentiator, top notch. The platform is incredibly easy to learn, but there is always a question or two and they are always there for you. Their training videos are excellent. Cons I have not found anything yet........... Review Source Similar Products Featured