Artica Soluciones Tecnologicas

Integria IMS

4.5 / 5
2 reviews

Who Uses This Software?

Small, Medium and large enterprises, which need inventory management, ticketing systems and software project management tools

Average Ratings

2 Reviews

  • 4.5 / 5

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    5 Manager users 50 Regular users Unlimited email users
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Artica Soluciones Tecnologicas
  • Founded 2005
  • Spain

About Integria IMS

Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.

Integria IMS Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Integria IMS Reviews

Specialized ticketing software

Jun 17, 2016

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: Other tools are focused on keeping ITIL point of view, and others are focused on some kind of "development" tracker. This is totally focused on giving service to customers, just that. That imply they have a lot of options and tweaks, and options which gives you more flexibility. It's pretty powerful compared with other options and very nice visually.

Cons: Lacks remote control software, so we need to use another tool for this. But seems they are going to integrate a tool in the next future, so seems to be progressing in the correct way.

Overall: We use integria for several years to give support to our customers. We provide support for another software, and Integria is our main support center on Internet. Our customers use it to open tickets, and we operate only using this. Its flexible and we have different SLA's per client, with customized workflows. It also supports file distribution system, so we deploy new versions, patches and extensions using this. It helps keeping stats and tracks time very well. It's pure HTML and fast to use.

Vendor Response

by Artica Soluciones Tecnologicas on August 17, 2016

Dear Felipe, thanks for you great feedback.

Excellent powerful and easy tool

Jun 16, 2016

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: easy and powerful

Overall: After testing the product I got a license for inventory management. After realizing potential of the the full range of features offered by Integria it has become one of the main tools of my company. Worth investment.

Recommendations to other buyers: Install it and test it