Who Uses This Software?

Zenefits is the perfect fit for any SMB up to 150 employees looking for a modern, easy-to-use HR solution. See why over 20,000 companies are using Zenefits to manage their 100,000+ employees!


Average Ratings

363 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/one-time
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zenefits
  • www.zenefits.com/
  • Founded 2012
  • United States

About Zenefits

Zenefits helps you find the right insurance plans for your employees and your business. You can keep your existing plans, pricing, and carriers, or set up new benefits in minutes. We can help you manage all types of insurance - medical, dental, vision, life & disability, property & casualty, HSA, FSA and more.


Zenefits Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal

Zenefits Reviews Recently Reviewed!


Great platform, not great at handling changes.

May 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Zenefits does a great job of providing a platform that works to fill the holes in a small business. Their compliance tools are some of my favorite.

Cons: When Zenefits transitioned to a third party benefits administrator, there was no communication to our company. The only way we knew there was a change was because the benefits admin reached out to us! The same thing happened when they switched us to a third party for COBRA administration. We found out because we were trying to solve a COBRA problem with Zenefits & halfway to the resolution the Zenefits team member let me know that they were no longer our admin. It was very frustrating.

Amazing Experience for Users

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Love it!

Pros: I love how intuitive the system is--it does not take long to get up to speed to use it. Also, the reporting capabilities are awesome.

Cons: I wish we could customize reports a little more to fit our business, and that some of the onboarding prompts within the system were more customizable.

Capterra-loader

Zenefits for getting health insurance works really well

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits as a Healthcare solution works really well. setting it up for people in the work place cuts down time and the pain of getting information from an employee. This service is offered to the consumer free.

Cons: The other portals zenfits offer are not really price effective. I use Zoho for people tracking which is much better priced. Even ADP would have been more cost effective than zenefits for payroll

Overall: makes getting health insurance easy to get for a group

Great Employee / Employer Communicator

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product helps both parties see what is required and what is due. It communicates to the specifics of each parties interests.

Cons: Like any great product, it took a few tries to get the hang of it. But really nothing much to complain about!

I am a huge fan of Zenefits. Their software is easy to use and makes HR management easy.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before I joined MAX, I did not know software like Zenefits existed. This software is intuitive, easy to use and makes employee onboarding, separation and benefits management easy to do. It completely eliminates the mounds of paper that I used to accumulate for new hires and employees. In fact, I liked it so much that I recommended it to my former employer and they are now using it as well. I also had an incredible Benefits Advisor who always seems to have an ability to answer my crazy questions with efficiency and extreme patience.

Cons: While many things about Zenefits are absolutely amazing, the benefits we currently have (we are a small company) are probably not the best option for our employee base, size and age. I believe that the change Zenefits has made to focus on software and outsource benefits to OneDigital may resolve this challenge. And we have also grown, so that should help with pricing as well.

Overall: Increased efficiency and makes HR management easy--no paperwork and everything is managed electronically. I'm a huge fan.

Easy to use but experienced a few issues

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: The interface is very easy to use and its really nice that a lot of processes are automated. It does save a lot time with onboarding.

Cons: Customer service hasn't been the best but Zenefits is working to improve their customer service department

Capterra-loader

I started at three companies that used this software

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I liked how easy it was to sign my offer letter and setup my benefits in zenefits. I have never had an easier process in my professional career.

Cons: I didn't like how the software was glitchy on mobile devices and how hard the user interface made it very hard for us to find documents beyond just my offer letter.

Zenefits Rocks!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits allows me to access my pay stubs, submit time off requests, change my tax settings, view my commuter benefits as well as sign company documents. I can also see company hierarchy and some basic information about members on my team. Zenefits makes dealing with HR related inquires much easier.

Cons: Zenefits does not show pay stub information before the actual payday. I am used to paycheck software that notifies you a few days in advance of payday of your pay stub being ready to view.

Lack of customer service and support but overall very cost efficient HRIS and brokerage.

May 03, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to create custom fields, as well as US employee onboarding plus benefits enrollment all in one

Cons: there are so many glitches that await the response of "our engineering team" . Examples include commuter contributions, certain reports in business intelligence and payroll integrations.

Love it for a small company

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and expand as the company grows. It can actually be fun to use sometimes. It helps keep me on track for deadlines for compliances and get information submitted for things like payroll and renewing employee health insurance.

Cons: I would like more options for employees like commission only employees or being able to send an offer letter when an employee is promoted. Also, more options for permissions like more members being notified when an employee requests off, not just who they report to.

My direct sales company uses this for employees

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a user I found the customer service to be great. I was always informed of new things or changes timely and the payment methods were super easy.

Cons: I felt a little disconnected since it was all virtual and not actually sort of the company. But that is very a very small con. For the most part, it's great.

Zenefits has some good features as in being able to use on multiple functioning levels.

Apr 27, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The most I liked about Zenefits is that the HR function did allow for you to maintain personnel records as well as benefit information.

Cons: The least I liked about the software is the workflow did not seem to work very well together. The system would for example generate all job descriptions for all employees forcing them to sign everyone even if it did not apply. Not sure if this was a previous glitch or how it was implemented.

Overall: Being that I used it a short period of time. The benefit you can see is that you can use it as a platform for your personnel and benefit records if needed.

Zenefits is an unethical company with no interest in anything but their profit margin.

Apr 26, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The BBB has advised me to contact my state attorney general about Zenefits. If you've had similar issues with them, I suggest you do the same.

Pros: The interface was very easy to use, when it worked. The problem is less with the tech interface, and more a problem that's becoming more common in both healthcare and the tech industry.

Cons: Zenefits is a BBB-unaccredited company with a history of corporate scandal, whose CEO has been fined by the SEC and accused of creating a toxic culture. My experience with Zenefits was inexcusable. I paid for medical insurance directly to them for 4 months before seeing a doctor. When I did seek a doctor, I discovered Zenefits had never contacted the insurance company. My medical card was useless - they had simply pocketed my payments. I complained to the Better Business Bureau, and Zenefits ignored them. A month later, I was notified that I now had health insurance, backdated for 5 months. Imagine how useful it is when a doctor refuses to see you because they can't verify your insurance. It took several days to determine that no, I have no insurance, but 1 month from now I'll have had insurance for the past 4 months, and I've already paid for all of it! These companies aren't simply supposed to provide a tech interface. They are also supposed to conduct business in an ethical manner, providing the services that are paid for. Zenefits has never shown any interest in doing so.

Terrific!

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits is very easy to use. Its user interface is simple. We get lots of compliments from our users.

Cons: It is going to sound silly but the only issue i have ever had with it is removing 2 step authentication to log in.

Zenefits has a streamlined approach to HCM, making it easy to use and effective.

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zenefits allows you to manage time, payroll benefits, compliance, HR and apps all in one easy to use software. Customer service is helpful and available when needed, which is a huge bonus!

Cons: Pricing can be a bit expensive depending on the number of employees you have. The standard package is very basic, and then there are add-on apps which cost more. Could be a better value.

Overall: It is easy to use, streamlined and very forward-focused. They are changing the game in the HCM space.

Easy to learn the basics

Apr 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it takes the administrative work out of HR's hands. Employees have to be responsible for themselves. It also cuts down on the issue of having incorrect information put in on behalf of the employee, due to things like sloppy handwriting or the employee being confused about what they're signing up for.

Cons: The reporting function is not good. It's extremely basic and you can't use filters prior to running the report, meaning you have to take the entire Excel spreadsheet and sort/filter to get the fields you want. Other concerns are the difficulty of navigating around the site and the strange fact that you can't print the org chart.

Overall: It's a great way to keep track of all the information we need in order to service our employees.

Good Experience Overall

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's a good all-in-one solution and there have been a lot of improvements and developments in a short period of time.

Cons: There have been some growing pains and issues we have run into as a company but most have been resolved by customer support.

Very user friendly

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. My employees find it also to maneuver on their end, uploading their information and photo's etc.

Cons: If an employee is terminated, I find it confusing what my responsibility is as far as insurance. Do I go thru zenefits or thru the insurance company?

Overall: Help with signing on new employees and managing paperwork for current employees!

The portal is super helpful for several reasons. The knowledge of the support team is lacking.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support

Pros: The ease of use and functionality. I love that you can customize the fields and build reports as needed in the BI tool.

Cons: Issues are impossible to resolve with the support team available. Also, reports can't be downloaded to excel and the data cannot be manipulated.

Time saving for all HR needs

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: On-boarding is streamlined.
Time off function is amazing and I love that when you offboard it tells you the amount you need to pay off to your employee.
Like how easy it is to do things in bulk, for example, send updated Employee Handbooks or Request Background Checks.
Benefit renewal is super easy and streamlined.

Cons: No integration with ADP Payroll.
No way to bulk upload existing employees as hires.
No way to share HR tools with other team members.

Zenefits is so simple and clean

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Zenefits is easy for employees to use and easy for admins to navigate as well. It's fun and vibrant making it less intimidating for everyone.

Cons: I wish I could customize reports even more than what's offered. I hate the policy/offer letter templates

Overall: easy to use, easy to integrate with our payroll program

It's easy to learn

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Something that would be super helpful is to add the ability to filter reports before you run them. Right now it spits out an Excel spreadsheet and then you have to manually delete the rows you don't need.

Pros: I like that it's a one-stop-shop for HR professionals. Employees onboard themselves and make sure that all the information is correct. As an employee I like the site a lot. As an admin there are some fixes that need to be made but otherwise I enjoy using it.

Cons: It's difficult to navigate to figure out which pages you need. For example, I've tried to find where our paperwork and docs like the handbook are uploaded and I can't find it. I'd like to be able to use it as a repository but I can't find out where I can upload new things.

Capterra-loader

So far I've had an excellent experience with this application.

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy layout to navigate. Information presented is easy to read and not a strain on the eyes. Not a lot of clutter like other HRIS packages I have used.

Cons: The reporting functions seem a little too stringent. Having a more of an ad hoc query format would be beneficial.

Gets the job done but lacks usability

Apr 18, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: - Good and comprehensive features for HR Management.
- Syncs with google calendar
- Reporting is powerfull.

Cons: - The absence of a calendar view for employees time of is quite annoying.
- Some of the navigation through the pages is confusing and not as fluid as it should.

The transition to use Zenefits was seemless. It has been easy to use. I recommend Zenefits.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and understand. There are constant improvements and upgrades, but it is always easy to use and understand. The program answers your questions as if you are working with someone on the other side of the program to assure you things are going well and that you completed the task.

Cons: Sometimes I feel that the improvements are too slow. I want the phone app to be able to do alot more as an admin person.

Taking our human resources functions online in an integrated tool changed how we run our company.

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Online so no paper work. Private and secure. Information and calculations are accurate and in real time. Takes human error out in important calculations like time off balances and payroll. It's all integrated rather than being separate systems. Accessible to every employee in the same way. Keeps the management of the team's details consistent and fair.

Cons: Customer support is terrible. I can't get a dedicated contact who can help me. I signed up because my assigned contact was helpful and accessible. That changed and has never been resolved.

Overall: We saved time, money, errors in calculations by implementing this system. Easier onboarding. More secure and better protected confidential and private information.

I had a god experience so far with Zenefits.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The platform it's easy to use. It was also easy to implement. It communincates smoothly with the payroll provider(ADP) through API. As long as the product is free to use - I would use it.

Cons: Modifying templates could be a little bit trciky. The health insurance part is done through another company One Digital. They do their thing to get you enrolled but the input from them after that is minimal.

Overall: It's a free( most of the time ) platform.

A great All-in-One HR solution for small and medium sized businesses

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits offers many great features that make HR management much easier. In addition, it has a number of useful a la carte add-ons.

Cons: Getting payroll data from Zenefits into your accounting system is difficult. Payroll setup is also a major undertaking.

Overall: All of my HR management needs are met in one convenient SaS solution.

Zenefits has made their mark!

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zenefits has really helped speed up our onboarding processes and help with compliance with their HR compliance tool. Employees also find Zenefits easy to use, which is great!

Cons: The App is not that helpful--missing alot of the key features (looking up past employees, pulling insurance information, etc).

A Must-have for small businesses with employees. Gone are the days of Spreadsheets and file cabinets

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So first off, we use zenefits on a daily basis for just about all of our HR functions. The support is great for when we've run into the very rare bug, and sales is always quick to get back to me.

They regularly release new features and improve existing ones.
They are also VERY receptive to user feedback and idea suggestions.

Cons: Ya know, I'm not one to nitpick, but i have run into a few small issues lately.
Primarily, the issue we have now is that we've been on Zenefits for a few years now and have older "Legacy Pricing". We however do all HR tasks on Zenefits EXCEPT payroll.

Well fast forward a few years, their payroll product actually looks fairly promising.... until i learned that in order to start using their Payroll service, i have to first be updated to their newer more expensive billing plan.

Bah.

Overall: As a small business with only a few employees, it REALLY helps with getting our HR stuff together.

Easy to Use, easy to understand

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an employee of using zenefits, I really enjoy the difference between this product and the last software product we used. With this one, the communication between the employer and employee is exceptionsal! I like how organized the links are when I log in.

Cons: Although the product is great, it was a little hard to get around through things at first. But with some assistance and a little technical support I figured it out!! Also, the name was kind of hard to pronounce first, but then it grew on me and i really enjoy saying that name. It's like benefits, but with a Z!

Overall: Seeing my financial relationship with my employer has never been easier!

Just what we needed for a complete HR solution

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the fully integrated HR solution Zenefits provides from onboarding to time off, time and attendance, and payroll. As our company has grown, so have our needs, and Zenefit's offerings have been just what we needed each step of the way. Payroll is so simple and quick.

Cons: It closes me out after too short an amount of time. I don't have a way to put associates on leave of absence, so I have to manually adjust time off accruals. I wish the time off information was only presented in hours, never in days. Our team works 10 or 13.3 hour days, so an 8 hour day is irrelevant in our world and causes confusion. We offer a SIMPLE IRA. I wish there was an easier way to capture an associate's contribution information than having to create custom fields.

Good software for human resources members

Apr 16, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a good software to manage everyone from the company. It is really easy to share a document and ask for some member(s) acknowledge it.

Cons: Some user experience could be improved on the software. Especially regarding the time offs sometimes it is hard to understand how many hours do I have available.

Overall: Good software for human resources members that allows having a central point to manage their workers.

Capterra-loader

Love Senefits

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - easy and intuitive
- awesome support
- they keep building great new features
- love the mobile product

Cons: - there were a lot of early issues but these have been resolved
- i wish the platform was more flexible and i could build my own benefits

Zenefits us primarily in benefits administration, onboarding e-paperwork, and ACA reporting.

Apr 16, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The apps are are very organized and "user friendly". Customer support has improved significantly in the past year. It is a pro that there are multiple HR functions electronically administered. It has made many HR functions in my company more efficient which allows us to focus on strategic goals and other areas. Zenefits assist us mostly in ACA reporting, e-paperwork for onboarding, limited compliance assistance, basic data reporting, and PTO administration. It has transition our new hire paperwork to e-files. Speaking from a small company of 65, it is a helpful product to keep data stored, electronic onboarding, PTO, and ACA Reporting.

Cons: Zenefits charges by certain App usage. For example, administering FSA or HSA via Zenefits will charge a fee per enrollees in addition to the number of employee per month. We are hoping for their Benchmark app from HR Compliance to provide more data that we can use to create customized reports. I believe that the benchmark data can definitely be improved. I would like to learn more about how this product can be used as a company's "Employer Intranet Portal" website or assist the company in "employee performance or management" function.

Overall: ACA Reporting, benefits administration, and electronic onboarding.

Zenefits has greatly streamlined our onboarding process for new hires.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that all documents for employees can be found in one place. New hire documents, performance reviews and disciplinary actions can be accessed quickly. We also are able to keep copies of our policy manuals and employee handbooks on Zenefits for easy access by our employees.

Cons: The Zenefits platform was free to use as long as we named them as our agent of record for our healthcare benefits. Then, Zenefits changed their pricing structure about a year after we started using them. They started charging for some features that were previously free, such as ACA reporting, which was a big part of our decision to go with them to begin with. They also limited the reports we could create.

Overall: I have used Capterra in my research to find different software products and have found it to be very helpful.

Zenefits was a huge improvement from our former recordkeeping systems (spreadsheets and paper).

Apr 16, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The system is easy to navigate and I'm able to do a lot of my HR work through Zenefits (ACA, onboarding,

Cons: The software has a lot of limitations which often make my job harder. Example: You can't rehire a former employee (when you do rehire someone you have to create a new record for them and the software doesn't recognize that it is the same person, so sometimes we have three records for the same person.

Zenefits has been a great help to us at an affordable option. Continuous improvement since joining.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to maneuver between modules. Fully integrated hiring, onboarding and payroll. Good online help allows me to get most answers I need. Quick response to questions or issues. Seamless transition of our benefit plans into Zenefits and better offerings than we had before. Payroll and PTO are the biggest bargains.

Cons: No real weakness noted. We have a small number of hourly employees that I would like to use the time reporting, but not cost justified at this time so we have to input hours worked for each employee first into a spreadsheet and then into Zenefits payroll.

Overall: Time savings in hiring, onboarding, payroll and recordkeeping. Also, payroll cost considerably better than we were paying to another third-party.

Very happy with Zenefits overall

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great integration . Very user friendly. Easy to run reports and pull data. Ideal for software companies since automation is great!

Cons: I think they still have a way to go in order to develop OD & Talent tools and HR Analytics within their systems. They also struggled with Health Insurance/Benefits integration and look forward to integration with outside Health Insurance providers/brokers.

Bookkeeping, collections

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, features and functionality and the value for the money. I appreciate the follow up by customer service also

Cons: I'd like the insurance to be integrated more such as payments for WC. Also 401(k) to be integrated. I'd like all payroll related services to be integrated.

HRIS system that allows the online storage of compliance documentation and provides best practices.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The longer we use the product, the more valuable it becomes (which I'm sure is their strategy). It becomes an invaluable tool to look at an employee's salary history, vacation usage and a valuable tool to the employees as well.

Cons: When Zenefits decided to exit the insurance broker market and become more focused on HRIS products and add-ons, the customer care dipped for us with their broker partner, leading to a rough few weeks after open-enrollment.

Overall: Organization, Information, Compliance. Provides a seamless onboarding experience for new hires.

Zenefits is very user friendly and has a lot of options to choose from.

Apr 16, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the ease in which I can hire and even terminate employees. After initial set-up I can easily sending onboarding information to new employees who in turn seem to easily set up their account and complete all of the necessary paperwork to get started.

Cons: We don't yet utilize the Payroll platform in Zenefits, and sometimes there are issues getting employees rolled over to the platform we use. When I have these issues I try to use the chat feature but am not very successful in getting adequate assistance. It is almost like the help reps are busy and don't have time for lil old me.

Overall: Timekeeper, Hiring, Employee maintenance.

Zenefits delivers. Benefits made easier so we can focus on delivering for employees & customers!

Apr 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use! The labels or where items are located are logical and 99% of the information I need is readily available.

Cons: I feel like I always have a one off type question. Customer Support is responsive but at the risk of being greedy, is there any way to add more information regarding those unusual one off type situations. It may not be feasible because every situation could be dependent on too many variables but just a thought. In other words, I do not have too many cons.

I recommend Zenefits at every opportunity.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how it's clean and simple but also helps put the employees in the passenger seat which helps navigate the process whereas before Zenefits there were constant requests that bogged down the workday.

Cons: As with all cloud based services it lacks that personal touch of having someone to call when you have a quick question that is unique to our company.

I love Zenefits. They have made everything extremely simple for us!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is extremely easy to navigate the site. Our employees always comment on how easy it is to use this site. It takes the work load off of me to keep track of everything like I used to have to do. I love Zenefits! They also have really great customer service.

Cons: There isn't anything that I don't like about Zenefits. It helps me do my job with ease. I like that our employees can manage their own insurance benefits as well.

Overall: I get so many benefits from Zenefits. It does all the work for me. I just have to keep it updated with new employees and it does the rest!

Capterra-loader

Professional, efficient HR tools and resources!

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love the ease of use, the tracking of key team and HR data and the fact that we've been able to defer a professional HR hire for our small and growing company.

Cons: We haven't encountered many pain points and know that we are under-utilizing the resources and features. More time to explore or more tips and hints could help.

Capterra-loader

Zenefits has made a huge positive impact on the efficiency and quality of our HR processes.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use for both administrators and staff as well as having all HR information in one place. The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful.

Cons: The only issues we've had are when people add/remove dependents or update their Life Qualifying Events and it's only happened once a year on average. Sometimes there's a miscue in the communication between Zenefits and the healthcare provider where coverage is dropped or partly dropped. But Zenefits is very quick to resolve issues.

Overall: The ability to easily and accurately manage onboarding, offboarding, payroll, benefits.

Overall I think the HRIS is a wonderful product. I do wish that benefit forms were easier to find

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Enrollment is simple, I like having one place for Associates to have most all their information, like their personal profile with contact information. We are remote company and have associates all over the nation. I think having paid time off in Zenefits is such a pro.
It's very easy for me to see who has time off coming up for scheduling.
It's nice housing our life insurance information as part of our offerings as well.

Cons: More options to upload documents like spreadsheet for tracking expenses for employees. We also have a company sponsored dental program and I wish I could enter that information in Zenefits as well.
Would love to have all my information for my company avail in ZF for employees.

Software change caused major errors in PTO accrual and caused headaches for Zenefits customers.

Apr 13, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The only major pro I can think of for using Zenefits software is that it is fairly easy to navigate through the website.

Cons: Customer support is inconsistent with responses. PTO accrual now posts the following month of accrual, so monthly and yearly reports are skewed.

Overall: Onboarding and PTO benefits tracking.

Soups to Nuts solution for our HR and payroll needs

Apr 13, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the self service aspect of the software that enables staff to request PTO, review pay stubs, and check-in/out of work.

Cons: There have been a few glitches with payroll but we work with customer service to correct in a timely manner.

Customer support is lacking, experience with benefits providers has been poor, system is great.

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: UI/Ux, functionality, ease of use for employees. Reporting is great and very user friendly and onboarding is a breeze.

Cons: Customer Support, constant change in account managers, lack of follow through from account managers and/or customer support.

The software was really good. We found the service and renewal to be problematic.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, layout was clean and easy to understand. I liked that we could set up access levels with permissions for different classes of employees.

Cons: We liked Zenefits but we ended up letting it go because the plans they offered were no longer competitive for us, which worked out because Zenefits made no attempt to renew our business, and it made it difficult for us with the plans Zenefits had us in. We stopped being a Zenefits customer on 12/31/17.

Great for PTO tracking

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, PTO tracking system, syncs with google calendar, you can pull various HR/analytics reports such as employee turnover.

Cons: I wish they had a better feature to hold certain documents. Instead of replacing old docs, it would be nice if we were able to save mulitple docs under one category ie we would like to see a history of performance reviews saved to individual profiles, not just the latest.

Small Business HR Platform of Choice

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The basic package is free as long as Zenefits administers your benefits. It offers a lot of features, like a company org chart and all sorts of benefit management

Cons: It can't administer a Simple IRA plan, which seems ridiculous to me, since it can manage a 401k. Also, I don't like how they are moving it more and more to a paid service. Performance evaluations seems like an obvious and easy step for Zenefits to step into, but they don't offer the service.

Overall: Huge efficiencies in the onboarding process.

Zenefits is my go-to for all things related to HR. User friendly for both adm and end-user.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits was a lifesaver for our growing firm. Our firm was initially looking for a way to better manager PTO requests, but as we learned more about the product offerings, we took full advantage of making Zenefits the cornerstone of our HR infrastructure. Besides PTO tracking, the most useful/time saving features are onboarding new employees and open enrollment. With the functionality Zenefits provides, these previously time consuming and scattered tasks have become easy, accurate, and seamless. Having Zenefits available as a tool has enabled our Firm to offer employees a fully transparent HR tool that can assist them in managing their HR needs.

Cons: The inability to integrate information with our payroll provider - ADP Run. When Zenefits was launched at our firm, the integration was available and very useful. While not a deal-breaker, not having that integration is a bit of a pain.

Overall: As mentioned in the review...

Zenefits has greatly simplified the on-boarding process and saved time using integration partners

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The hub-spoke concept, with Zenefits as the hub and passing data to payroll, benefits, savings partners to eliminate duplicate data. Time savings and ease of use are best features.

Cons: Changing partners or not offering enough partners. I am a contract CFO and have 3 of my clients on Zenefits. Having been with Zenefits for awhile, we have had payroll integration partners change, but now 2 out of 3 use Zenefits payroll, and 401k partners change. Every time you break the hub/spoke link it creates manual entry or changing partners to stay in sync.

Overall: Time savings and offering a single source of employee HR data to employees.

Zenfits is easy to use and looking forward to hopefully integrating payroll and performance models

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly - like the self service component, also like the interface and icons , customer service is very helpful

Cons: Would like to see more flexibility on starting benefits (ex: our healthcare benefits start day one of hire. Some people who start have their benefits until the end of the month. We don't have the ability to manually put a different start date of when the benefits begin) other than that so far has been smooth sailing

Overall: my work and by co-workers, work load has been easier

HR in one place

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HR in one place, we upload all personnel documents to Zenefits, they are our warehouse for safety certificates, time off requests, performance reviews, company documents, etc.

Cons: When we 1st joined all the applications were free, what we came to count on now have a fee associated. We're still using the free version and capabilities.

The system is very easy to use, our managers and employees all love it.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use
Fair pricing
FSA
Lots of features
Timekeeping system is great, we also use the ipads for clocking in
Reports are helpful and have saved me hours of my time

Cons: Support can be slow or respond vaguely, but they're working on that
They don't currently have a time keeping system the supports multiple pay rates

Zenefits is a great idea & has helped my business with on-boarding but the insurance needs work

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Great on-boarding process and it is free. Has really helped my business stream line the process and save a lot of time.

Cons: The on-boarding documents at first were more customizable and now they are not. My customers require certain documents and now I have to do it separately which does not help. Also, the insurance process is not very organized and the employees do not seem to know their product. I spent many hours trying to get it fixed. I was about to leave Zenefits until they told me it will change next year. Also, the payroll product needs work for me to be able to use it.

An easy way to keep track of sick time and vacation hours

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Zenefits gives me an overview of my work hours in addition to my health benefits. The user interface is also clean and easy to use.

Cons: I think more can be done to let users know that their information is private and not accessible by other employees.

Zenefits has been invaluable to me as an HR tool.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's the main HR hub for me. I was able to scrap 90% of my spreadsheets AND paper files once we made the switch. It's easy to use for both admin and employees, and their features are ever-expanding.

Cons: I'd be hard-pressed to find much that I do not like, but if I had to choose, I would say I'd like to add medical info and time and attendance to employee profiles much like PTO and documents are available from the profiles, rather than having to go to the medical section/time and attendance and select the employee in question.

I am the office manager of a very small company and Zenefits has allowed me to organize my HR duties

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am a bit tech challenged, but most of what I do is very easy on Zenefits and what I don't understand is easily remedied with their help function. I can either send an email, Chat or have someone call me depending on the situation.

Cons: Actually nothing. I have been approached by other companies and it always comes down to Zenefits offering the best product for the least amount of money.

I love the ease of use and being a small startup company it has helped us a lot.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the functionality. I really like how all of the information is stored in easily accessible cards. Finding information for employment verifications is a breeze!

Cons: The batch file reports. They are password protected and they don't give you the password. So when you want to edit, you have to; copy, open a new spreadsheet, paste, and edit from there.

The Zenefits platform is very user friendly. Our employees love it!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is user friendly. It does everything for you and you don't really have to think about it. The best thing is that it Works! I've never had a problem with the software. Zenefits is always making improvements.

Cons: I like everything about this software. They keep making improvement and adding apps. I don't have anything to say negative about the Zenefits software. Wish i knew about them years ago.

Zenefits provides major benefits!

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zenefits has provided a seamless onboarding regime! From integration with our Applicant tracking system, to signatures on employee documents, all the way through to benefit selection and benefit administration. Since Zenefits has partnered with Onedigital, Benefit admin has been wonderful with a personal benefit advocate for the company who constantly stays in touch and is extremely responsive.

Cons: The major con for us, was Payroll. We ended up having to find another payroll provider as Zenefits was not operating in Alabama for payroll, now we have a third party that is supposed to sync with Zenefits and it syncs about 75% of the time.

User friendly, reliable, streamlines processes

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great value for the price! It is easy for our employees to navigate. I like the process for open enrollment.

Cons: It would be great to have an application feature to screen potential new hires. I would like a few more customizable options in the area of time off/PTO.

Solid for small business

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Zenefits puts a lot of core HR functions into one place.

The site is intuitive from an admin and employee perspective.

The on boarding process is straight forward and automated.

Cons: A live chat option for customer questions would be very helpful.

The platform should integrate easy with Quicken online.

Fully Integrated

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the concept of an all in one platform. I really like that time keeping is so easily tied into payroll.

Cons: The customer service team is great some days. Other days they are just an operator service. I want someone who can actually solve the issue and not have to go to an engineer. I also wish they had an all in one applicant tracking system.

Overall: I now have time keeping, payroll, hiring, onboarding, performance Management, goal management and more all in one along with our benefits!

Overall software is great, but we tend to have quite a few bugs during signup each year.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: HR management is made very easy with this software, and allows for easy onboarding, easy payroll information, and easy benefits signup with very little paperwork.

Cons: Bugs that we encounter as well as limited capabilities unless you pay more. We began under one pricing arrangement and were since moved to a more expensive arrangement.

Overall: HR management, benefits management.

User friendly and takes the headache out of payroll!!

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to integrate apps with Zenefits. Can access Zenefits outside of the country, while on vacation. Sends reminders.

Cons: No geo-fencing for users on mobile time-clock. Can't contact someone via phone only email. Doesn't has an internal calendar showing who is out of the office sick or on vacation.

Zenefits has simplified my life and made onboarding efficient

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love having a centralized system that employees can update themselves. Zenefits has been great for payroll and getting offer letters out to employees

Cons: I feel like there is a bit of functionality missing. We have several different entities and would love a way to link the accounts. That said, the customer support team is awesome and it seems like there are improvements coming out to the product each week.

Overall: Love this product for onboarding employees!

I have used many HRIS products in my career - I love the simplicity and sophistication of Zenefits!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits.

I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator.

As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.

Cons: I haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.

great

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy to use no need to think. Its literally so easy a caveman could use it, it handles any Hr task with ease

Cons: its too easy to use, it makes me feel not as valuable... but luckily its that easy to use or else we would be spending way more on HR

Overall: everything

Very happy, but seems to not meet growing needs.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very easy to use and many systems are automated. It saves an incredible amount of time in on-boarding and insurance benefits administration.

Cons: I wish it was a little more customizeable. I would like to be able to add categories to the documents section, other than the "other" section.

Overall: Time savings. Simple data extractions.

Simplified HR

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Zenefits has helped our business tremendously by consolidating 4-5 systems into 1. Now we have a centralize dashboard that my team can log into to check the status of the new hire from offer letter all the way to signing up for benefits..etc. The ability to streamline your internal processes and paperwork are there, but you do have to set it up yourself. Once you do I guarantee it's worth every penny.

Cons: Lot of new features do roll out, but those updates are noted within newsletter but some of them are not even revealed.

Zenefits is a great piece of software making tremendous improvements all the time.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use for both employee and administrator is fantastic. New hires report an extremely pleasant onboarding experience through the platform.

The automation is great and most things work extremely well. When they don't, my account manager is incredibly responsive and helpful.

I absolutely love that the product team has taken several of my suggestions for improved functionality and implemented them.

Cons: Document storage doesn't work well for our use case. As a law firm, we have significant needs in this area and the current system is inadequate and cumbersome. Our need is greater than the typical use case.

I preferred being able to call customer support when I had issues (outside of what my account manager handles). Submitting an issue through the portal and awaiting an email reply or call back (depending on which option is selected) is not ideal. Highly recommend a return to the prior method because it felt more available and 'real time'.

Capterra-loader

Zenefits is a great value providing one-stop cloud HR solutions

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use. good user interface. an employee resource center. integration of suite of HR offerings.

Cons: continuous improvement as Zenefits better fulfills on its promise. It has come a long way in the 2+ years that I've been using it -- and there are still some flexible offerings it needs to integrate.

Overall: For our company's scope and size, I have found no better solution to meet our needs than Zenefits..

Zenefits is an intuitive, easy to use product that has also increased productivity.

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One place for all HR paperwork. East to sign up for insurances. Employees can easily reach out for support on their own instead of going through HR.

Cons: There are time where a feature in their wheelhouse is not added, but would save me a ton of time. Sometimes issues take a long time to be resolved. Still unsure how i feel about OneDigital integration/change.

Overall: Time saver. Ease of use.

Overall good. Continuously improving site.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: helped to automate the on-boarding process. The team also works with us at time of Insurance renewal. The process has been streamlined with help of zenefits.

Cons: Could be more flexible for contractors and other forms of employment. Currently only for w2 employees.

Overall: GOing paperless, organized and streamlining the onboarding process. Also helped in streamlining the Insurance renewal process.

I love the simplicity of the Zenefits platform, and their customer service is incredible.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use and the simplicity of the software - it handles things like time off and open enrollment that I used to manage manually in Excel spreadsheets.

Cons: Because it is a "simple" HR platform, sometimes the complexities of daily HR administration aren't supported. For example, I wanted to increase the PTO bank maximum/cap for 2 employees for a temporary basis. That's not possible in Zenefits without creating an additional PTO policy and switching employees to that policy, which I'm sure will cause some unforeseen consequences. Plus it's time consuming. In short - t's not fully customizable.

Overall: Time saved. Mistakes avoided (I used to manage some of these areas manually in spreadsheets).

Zenefits has a lot of potential.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The user interface is great! We have received great feedback from our employees on the ease of use, especially on requesting time off.
Payroll is pretty simple to run as well.

Cons: The ability to re-hire someone and combine employee history.
The lack of customizable reports - it would be nice to just edit or copy and edit some of the existing reports as the custom report section does not have as much functionality as those reports offer.
Being able to print pay stubs during payroll processing (i.e. for use with final paychecks)
Unless someone is hourly, there is no where to enter hours worked in the profile for those that work under 40 hours but more than 30.

Overall: Easy payroll services
All-in-one benefit admin

Capterra-loader

Easy to use and the support has been really helpful when needed.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The UI is easy and the reporting is robust. What I appreciate the most is the focus on continuous improvement on the UI and the offerings. I feel like it is growing along with us.

Cons: I would like to see the BI dashboard charts built up more. What is there is helpful and I would love to see more!

Overall: Easy administration of all of my employee database needs!

Great customer service, not a perfect platform but always improving.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support, we use the software for onboarding employees, we have a few documents based there which makes bringing new employees on a bit easier.

Cons: We wish we could store more documents on the platform for new hires to review prior to orientation. Right now we are limited to a few documents.

Easy, professional, great customer service.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to work with; really streamlines the onboarding process. Easy for staff members to navigate. Great pricing.

Cons: I wish you could create custom tags, not just custom fields. The custom fields section gets very cluttered when you are using it for all kids of different things.

Zenefits changed to a broker system and things fell apart

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: I liked the overall look and ease to use. It has a good reporting system and a good PTO system. It was easy to add PTO days and options.

Cons: It was free to start and continued to get more expensive. I don't think there is a free version anymore. I did not mind paying but did not feel I was getting enough value.

Capterra-loader

The products advertised sounded very good. Not all live up to their promises.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The software is very easy to navigate. Its easy to go from one module to another. Information loaded into system is automatically entered across to other modules.

Cons: Some of the product modules still have a way to go to catch up to other providers, especially in the Payroll arena. Zenefits Payroll is not able to perform some of the basics that other products have. They are also not set up well to handle multiple companies under a single umbrella.

Excellent Platform for Managing HR

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zenefits is a one stop shop - no more juggling various forms of paperwork on multiple platforms with the hopes it all gets centralized on Dropbox eventually. It manages the entire lifecycle of of hiring from making an offer letter to onboarding to FSA to time off to performance reviews. It's an excellent value.

Cons: We've had some issues with access levels. Namely we want supervisors to be able to access certain types of documentation on the site but not all. We contacted customer service and were told it was a larger platform issue.

Overall: It saves a lot of time and effort in managing all things HR in one place!

Great hr platform

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for both me and my employees. They make it easy for us to review our insurance and complete open enrollment as well as manage our benefits

Cons: It is difficult in zenefits to promote people to different positions with different salaries but they are working on it and making improvements daily also I have experienced if you are's with insurance carriers but zenefits has fix this and always responded

Overall: This software makes doing my job a lot easier I can manage my employees information and view it anywhere

Very streamlined way to onboard and manage employees. Keeps us in compliance.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that everything from onboarding, to document management, time management, and benefits management can be managed in one platform. Reduces risk of human error and missing any compliance documents.

Cons: So many fees for adding features - To get the full suite of features, it would cost a lot per user. For a company with a tight budget, I have to pick and choose my features (which I guess is a good and bad thing because I wish I could have them all but can't because of the cost)

Overall: Streamline employee management. Compliance documents (e-sign) and reminders is super helpful.

Excellent user interface for the admin and employees alike.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Zenefits is that it allows our employee on-boarding process to be completely automated and electronic. I love it!

Cons: The software I like, but being an earlier adopter, there were many growing pains within the company which caused a lot of issues with our open enrollment for two consecutive years. We recently resigned our contract and based on what we need, went with the basic (silver?) plan, which doesn't include Vacation Tracking. We don't need all of the HR support since we're a consulting services company. With that said, I'm disappointed that we weren't grandfathered in to having that tool.

Overall: An easy to use interface and a tool that allows our employees to electronically and seamlessly on-board. I enjoy that the tool automatically reminds the end-users to complete tasks and keeps track of everything in one useful tool. I would like to see it become an intranet for employees to access company specific templates, content and tools.

Capterra-loader

A great option amidst many!

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zenefits is generally easy to use, simple to navigate, self-explanatory, and comprehensive. Great dashboard, great navigation, and it ultimately helps me get done what I need to in less time.

Cons: We've had several repeat errors relating to tax on payroll which has been frustrating. Service has been mixed - sometimes it's really awesome, other times it's been terrible. They need to get payroll 100% sorted out to avoid issues with payments.

Overall: Saves me time!

Zenefits has been a great help with our ACA reporting. They have made things easy peasy!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm keeping it short. I like the ease of the product. It is easy to navigate through the program. Not too much to say other than that.

Cons: I have no complaints. Again, it is easy to maneuver through the system. Not too much to say on the ease I have experienced.

Overall: the ease of uploading employee information.

Good experience generally-hard to get employees to use properly

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: App is easy to use, and employees learn quickly. It is easy to setup each account and they employees are usually quick to setup their profile.

Cons: Cannot get employees to use properly-phone service isn't great in rural WI. They frequently are forgetting to clock in or out and then it's harder because we are triple checking everything when we submit payroll.

Overall: Tracking employees time electronically vs by hand.

Great for slashing paperwork!

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The benefits administration is extremely helpful, and I love being able to onboard staff with no paperwork whatsoever. There are many features, with more eery day.

Cons: The platform is often buggy, and support staff doesn't always look into issues immediately. I would appreciate more development time spent on improving the existing infrastructure.

Zenefits is a great product. Very easy to use and the customer support is usually very good.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Value. I have researched a variety of PSP and Zenefits is by far the best value. Our employees also love the ease of the app and the ability to access from anywhere.

Cons: Constantly making changes to the programs without letting customers know they are coming. Occasionally a CSR that has no knowledge of the area you are inquiring about will respond, whixh is a total waste of time.

Nice onboarding software. Sometimes frustrating to reach a real person when there are questions.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Open enrollment for health insurance. PTO use and approvals. Information on all employees at my fingertips as Administrator.

Cons: There are no phone numbers to call for HELP. They only take online requests and then we have to wait until they contact us for a response.

Overall: Makes onboarding and open enrollment much easier. We have no full time HR person here so this job has been split up between a few employees and it was confusing and cumbersome. Now it is much easier and smoother to make sure that everything is done. Also the COBRA process is now taken care of completely for us. Very nice.

Zenefits has always been helpful for our insurance needs.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy access and manageability. Login information is stored and can access immediately. The people are friendly and always ready to help.

Cons: Don't have anything bad to say. We have been happy with Zenefits so far. The only problem is getting in contact with an actual person can be difficult at times.

Overall: Having a ability to do my HR needs online.

The platform has definitely matured!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use. Particularly from the employees side when it comes to onboarding. Employees always find it easy to navigate, and finish their onboarding tasks with ease.

Cons: The rising costs. I can find other systems that offer more features for less. With each additional aspect of your system now each costing their own amount, by the time you add up each module your costs are too much for a small to medium sized organization to assume.

Overall: Ease of onboarding. Simple for new hires to get into the system and turned on as an employee. The compliance tracking is nice, but unless you use the time and attendance aspect of this system, you are going to put in a lot more work to get the years 1094c's completed.

Capterra-loader

Easy to use and administratively very helpful

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The employees can go in and make their own administrative changes such as, direct deposit and/or tax changes.

I also like the hiring process. Again, from an administrative point of view, it really streamlines the process for me.

Cons: it is sometimes hard to find how to make changes. I don't like not being able to call ONE particular person if I have issues.

Overall: Zenefits frees up administrative time for me. It allows me to easily hire someone and or terminate someone. It also produces some easily accessible and easy to read reports that are important to my HR practice.