# FireServiceRota Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FireServiceRota Software - reviews, pricing plans, popular comparisons to other Fire Department products and more. Source: https://www.capterra.com/p/152596/FireServiceRota/alternatives --- # FireServiceRota Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FireServiceRota ## What is FireServiceRota? FireServiceRota is scheduling and alerting solution for firefighters. FireServiceRota provides scheduling solutions for on-call, full-time, and mixed fire stations to optimize staffing levels, manage shifts and rotas, integrate payroll, and generate reporting for fire services. ## What is FireServiceRota used for? [Fire Department](https://www.capterra.com/fire-department-software/) Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FireServiceRota?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.fireservicerota.co.uk&name=FireServiceRota) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FireServiceRota 4.6 (9) VS. [### eDispatch](https://www.capterra.com/p/168810/eDispatch/) [4.0 (2)](https://www.capterra.com/p/168810/eDispatch/#reviews) Starting Price €99 Per User, Per Month Starting Price $0.01 Per Feature Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (9) Ease Of Use 5.0 (2) Value For Money 4.8 (6) Value For Money 5.0 (1) Customer Service 5.0 (9) Customer Service 4.0 (1) ## FireServiceRota alternatives Highest Rated [Tablet Command](https://www.capterra.com/p/156300/Tablet-Command/) [5.0 (1)](https://www.capterra.com/p/156300/Tablet-Command/#reviews) Starting price $30.00 Per User, Per Month [Learn More](https://www.capterra.com/p/156300/Tablet-Command/) [ESO Electronic Health Record (EHR)](https://www.capterra.com/p/175575/EHR-Software/) [4.4 (5)](https://www.capterra.com/p/175575/EHR-Software/#reviews) Starting price $1000.00 Per User, Per Month [Learn More](https://www.capterra.com/p/175575/EHR-Software/) [FireOffice](https://www.capterra.com/p/219327/FireOffice/) [0.0](https://www.capterra.com/p/219327/FireOffice/#reviews) Starting price $39.00 Per User, Per Month [Learn More](https://www.capterra.com/p/219327/FireOffice/) [Active911](https://www.capterra.com/p/196556/Active911/) [0.0](https://www.capterra.com/p/196556/Active911/#reviews) Starting price $14.00 Per User, Per Month [Learn More](https://www.capterra.com/p/196556/Active911/) ## Pricing Value for money 4.8 (6) Free Trial Basic €99.00 Per User,Per Month Value for money 4.8 (6) 4.8 Based on 6 reviews ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 4.6 Based on 9 reviews Filter by rating 5(5) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MS Martin S. Resource Manager Public Safety ### "Ease of implementing FSR" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2018 We required a replacement rota management system. FSR was able to listen to our requirements and then work on these specifics. We were able to implement our on call system way ahead of schedule. The communication with the team has been first class ensuring we are kept up to date with progress and that any amendments we require are discussed and considered before implementing. Pros Very intuitive, very little training required Easily configurable to our specific needs Excellent communication with the team Cons None that I can think of! FSR for the on call side was introduced ahead of schedule so tweaks have been necessary but that was down to our need to release the product sooner than originally asked for. FSR have supported us throughout. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PD Phil D. Station Manager Public Safety ### "FSR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2018 The team at FSR are helpful and quick to respond to requests for support or help Pros The web based page and app are easy to use, quick and functional Cons I would like to see as a manager of six stations a one view of stations current avaialblility Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Ryan H. Station Commander Public Safety ### "Great customer service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2018 It’s improved accessibility, we’ve made efficiency savings as well as administrative hours Pros The software being internet based gives great accessibility. It offers ‘live’ crewing availability. It automatically alerts crewing deficiency before the start of shifts allowing others to book on duty available to cover shortfalls. It can be used to send communications to all, crew or specific skilled members which could be used in recall to major incidents Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Steve P. Crew Manager (ESMCP Support) Public Safety ### "Flexible Shift Management System" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 21, 2018 The service are currently working towards an automated solution - essentially the system will propose and resolve a crewing issues as they arise - if uable to do so the system will notify the relevant personnel. This is to enhance the Wholetime solution which is now embedded into the service. Our journey with FSR from its embryonic start to the mature relationship we have today has always been centred around the mindset of resolving our need through the most efficient and effective solutions. Communication with FSR has enabled clear understanding and probably saved unnecessary development/ testing time, this communication had been maintained through use of video meetings, site visits & social media (Whatsapp) , very often during out of hours. User feedback / Helpdesk - This funtionality is a key asset to FSR and the services limited IT helpdesk capacity, FSR are happy to deal with all qurries that are FSR related, this enables the system owners to deal with the query direct and understand common concerns to update the FAQ's / resolve with additonal development - whilst leaving internal IT department to concentrate with business as usual. Pros Future proof foundation / Web based system that developers are willing to adapt to suit the service requirements. Cons Initially the cutural change to using so few shift codes - However benifits of the change are now being realised. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LF Lloyd F. n/a Telecommunications ### "FireServiceRota review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 21, 2018 Pros Very broad platform that supports lots of varying functionality Cons Can be overly complex for basic level user and desktop experience can differ significantly from the mobile app experience (Android). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Adam T. Watch Manager Defense & Space ### "Wholetime and Retained" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2018 Pros Then ease of use not only on a PC but on my mobile device. Clear and updates quickly Cons Any problems are addressed as quickly as possible Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2018 Hi Adam, Thank you for taking the time to review FireServiceRota, we really appreciate it. We are glad you are happy with the system. Please do not hesitate to reach out to us with feedback or issues. As you know, we will try to address it as quickly as possible ;) Cheers, FireServiceRota Team KC Kevin C. FireFighter Public Safety ### "End user review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2018 Pros Ease of use & user friendly, response time to problems. Cons No drop down menu for unavailablity e.g. work, leave, sick Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2018 Hi Kevin, Thank you for taking time to review FireServiceRota, we really appreciate it. We have good news for you, you will soon be able to select a reason/code for unavailability. We just need to coordinate with your organisation in order to introduce it and make it available for everyone. Cheers, FireServiceRota ZM Zoe M. FireFighter Government Relations ### "FireServiceRota " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 15, 2018 I can't fault the support that FireServiceRota have shown me with getting this system up and running in our county. Pros FireServiceRota is a easy and robust system, once you have done the initial set up per person it basically runs its self! It's easy to access when your out and about which is what you need when being an on call firefighter. It is also robust, therefore is anything does go wrong the support is amazing and they can go behind the scenes and work out why it went wrong and overcome it so it doesn't happen again. Cons Initially this system can be quite daunting as it has the scope to do a lot of this so can put off when you don't understand it, however once you get used to it, it has great potential. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2018 Hi Zoe, Thank you so much for taking the time to review FireServiceRota, we really appreciate it. We are happy you like the system and see its full potential. In your opinion, is there something we can do to make the first introduction less daunting? We are constantly learning and improving this process, so any feedback or suggestions would be great. Cheers, FireServiceRota Team SN Sean N. Crew manager fire fighter Public Safety ### " FireServiceRota " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2018 A great service Pros This is very simple to use and very user-friendly Cons I think it could cause problems excepting a call on your phone due to if you’re running to your car or running to the fire station could be dangerous and cause slips trips or falls or any other accident trying to acknowledge the call on your phone. Do you have a pager which would work with FireServiceRota and you just need to press a button on your pager which acknowledge your attendance to the call before more easier Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2018 Hi Sean, Thank you so much for taking the time to review FireServiceRota. We really appreciate it and we are glad you are happy with the system. We understand your concern about acknowledging a call with your phone. Ideally, the Accept/Reject-feature is intended to be used when you¿re are scheduled to be On-Call but if for some reason you cannot attend the incident, then you can reject the call and others will automatically know that you cannot make it. Acknowledging a call will provide an ETA to your colleagues but apart from that it is not required to acknowledge your attendance. If you are On-Call your presence is automatically expected and added to the pre-filled incident report. About the pagers, we have an integration with the 2-way Swissphone RES.Q and s.QUAD pagers. With these, you can also confirm/reject call outs. If you would like more information, please send us an email to helpdesk@fireservicerota.com. Cheers, FireServiceRota Team Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)