Who Uses This Software?

Less Annoying CRM was built for small businesses who need a CRM that's simple, intuitive, affordable, and easy to learn. The CRM can be tailored easily to work with existing workflows.


Average Ratings

280 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Less Annoying CRM
  • www.lessannoyingcrm.com
  • Founded 2009
  • United States

About Less Annoying CRM

BEST FOR INDEPENDENT FINANCIAL PLANNERS AND ADVISORS - Less Annoying CRM is a simple CRM built from the ground up for small businesses. Manage your contacts, leads, notes, calendar, to-do's and more, all from one simple web app. Our product is founded on three core principles: simplicity, affordability, and outstanding customer service. All users get an unlimited free 30-day trial to exhaustively test every aspect of the CRM, and customer service is always free by phone and email.


Less Annoying CRM Features

  • Account Alerts
  • Asset Management
  • Expense Tracking
  • Household Tracking
  • Influence Tracking
  • Lead Management
  • Marketing Management
  • Relationship Tracking
  • Team Assignments
  • Territory Management

Less Annoying CRM Reviews Recently Reviewed!


Excellent CRM Perfect and well priced

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very user friendly and intuitive and since we have contractors that need to get up to speed on it, it was vital that it was not complicated. It does everything we need, the tasking, user accesses and restrictions, great tutorials, and amazing customer service

Cons: maxes out at 50k contacts it can handle without issue and our growth will likely take us past there in the near future so I have had to look for our eventual upgrade away from them

LACRM is On Our Team

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We're huge fans at Night Light, Inc.! Thank you for all you do!

Pros: This software is incredibly manipulable for a variety of uses. Customer service is incredible; they work with us to co-create solutions that directly benefit our company! Next month is a conference where we get a chance to give input and get one-on-one attention for using the system more effectively for us.

Cons: There are a handful of usability hiccups, such as lack of ability to add recurring or automated tasks.

Less Annoying Not Annoying At All

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: Less Annoying CRM is one of the best Customer Relationship Management tools I have ever used. It is affordable and offers a significant free trial period. What really impressed me was the additional phone and email support at no extra cost.

Cons: The only cons I found with Less Annoying is that there is only basic reporting and no true way to track lead handoffs.

Excellent Marketing Software!@

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is super easy to use. It has every feature you needs. It makes it super easy to organize all of your marketing.

Cons: There really isn't much as far as cons. Would love to see an app for the program is all! The pros really outweigh the cons.

A wonderful CRM

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the notifications for meetings. Also, I like how we can link clients to appointments and schedule other people to events. It has made our organization much more productive. Syncing with Google Calendar helps not miss appointments, birthdays and events. We use Less Annoying CRM across our sales department. Each team member has their own login to control their leads and follow up. Less Annoying CRM has great customer service. The team responds to all questions quickly and is quite helpful in solving any issue.

Cons: I'd like to see it integrated with email marketing systems like MailChimp. Also, the service has fewer features than some of its competitors, however, this works pretty well.

Have a startup? Less annoying CRM for you

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: On the website of the company you can see the slogan: ¿A simple CRM built just for small businesses¿, so, vouch this is justified. We have started my business pretty recently, but obviously, we needed a CRM for my sales. We were seeking for a long period of time for that, but then, the interesting name of the CRM attracted and now we advise it to every startuper that we know. Possibility to try this CRM for free also shows that this company understands needs of small companies and fulfill them. So the business problem that we solved is probably that we avoided risks to waste our already small budget.

Cons: That fact that I still have not noticed any big problem even scared me a bit (I am paranoid). But if we are talking about minuses of the CRM, I would like to have application for my phone. In spite of the fact that we have a startup, thankfully we had enough money for smartphones and everyone in our team would like to have an application:)

I use it for tracking customers and mailers that are sent out.

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can look up a customer and look at notes and be up to date quickly about that policy.

Cons: Difficulty uploading spreadsheets. It will work great and then the next time, I will not be able to get it to upload correctly.

Effective way to organize, create tasks, and manage business

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great start for our office in going paperless. Easy to communicate with others in office so work isn't duplicated. Love that we can attach files, notes and tasks to contacts - all the information is in one place.

Cons: Sometimes uploading contact lists is difficult - when using Excel files, we have had trouble with it transferring the contact information correctly.
Wish there was a way to avoid duplicate names - like automatically ask to merge contacts

Overall: Office organization, communication, easy to followup on tasks, shared company calendar

Finally a pragmatic CRM for the Solopreneur that doesn't swallow your life!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I'd like an automated birthday message I created I could send out for a year that would go to the names and a second for the spouse. I'd like to see reporting from my drip campaign w/o going into Mail Chimp (I have a campaign when someone send in a card, after I make the first call, if no response, I drip mail them). I'd like to on a person by person basis if someone has opened my newsletter. Let me repeat, this a damn good software, easy to use, functional, super inexpensive. Perhaps they could build additional tools to cobble on: LessAnnoyingLeadPages, LessAnnoyingMailChimp, LessAnnoyingSocialMedia. Regardless, LACRM works well.

Pros: Great customer support, quick response to emails, even on the weekends sometimes, that I never got from big CRMs. Integrates well w/ Mail Chimp, unbeatable price, easy to upload docs, set reminders, and integrate w/ google calendar. Super easy to customize and create drop downs. The downside w/ most CRM's is the learning curve and the commitment one must give to understand and make the software usable. LACRM is the first I have used (Properworks, SalesForce, Zoho, Insightly, Podio, Infusionsoft) where a knuckle head luddite can make it work w/o taking all my time away from the revenue producing activity time. There other softwares clearly have value, but for the solopreneur with an established book business trying to squeeze new revenue, you can be up and running much more quickly. I have hired a VA to set up my drip campaigns and and to push out my newsletter via Mailchimp. I know there is more value to be gained from using the software, but most of us will over invest energy instead of focusing on revenue producing activity (talking to clients, asking for referrals, prospecting). This is a great piece of software for the average Mo Insurance Broker, and that's me.

Cons: You get what you pay for so you have to customize it yourself and you will make mistakes, nothing irreversible. I'd like the software to be in app form for IOS, not log in. Would be nice if it would do auto birthday reminders, for customer/prospect and for their spouses.

The support team has been great. The system is very easy to use and adapt to your business.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's really easy to use and straightforward to put into place initially. The support team is awesome - they jump in for each other so there is no lapse in response time.

Cons: Some of the functions are either in the process of being developed or not available - although I am still learning and they are always willing to find a solution or work - around, so we've been really happy with LACRM.

Overall: Organization! It's a great tool for a small start up for sure.

The most simple and effective CRM

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is an excellent, easy-to-use tool with many required functions. A less annoying CRM gives me access to my entire history with customers and partners, and I can view it anytime, anywhere. I can access information, including through the phone and it's very convenient. I can easily manage a large number of contacts for a number of projects. I also like the flexibility - I can simply add qualifying criteria that include groups in calendars, in all sorts of data fields - all fairly quickly and simply. I use Less Annoying CRM every day to improve a firm's income.

Cons: I've used many other CRM programs and I can say with confidence that Less Annoying CRM is an excellent option for use since I have not noticed any shortcomings in it yet.

Very powerful CRM

Mar 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Most of all, the prompt replies to questions about the system (answered quickly and very well). These are real pros! Also, the ability to customize the site to make it work best for our company, which is unique to us, is incredibly valuable to me. Syncing with Google Calendar helps not miss appointments or birthdays, events. The service is really easing of use (adding, uploading from other programs, running reports and so on¿). Less Annoying CRM across the whole organization. It keeps our calendar and organizes our multiple streams of leads and follow up.

Cons: Actually, I don't have any bad issue with this platform. As for me, I like how everything is working after installing that program. I'm glad that for all of us to work with all of the tools are easy. Maybe only one moment is that the integration with Gmail contacts tends to create duplicate records in the CRM.

Nearly unstoppable

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I've used Salesforce, Zoho, Active Campaign and now Less Annoying CRM. With the other CRMs I really disliked having so many specific fields of data to enter to be able to even enter a prospect into my pipeline. With LACRM, I really enjoy the customization options. If I decide that a particular metric matters, I can add a field to enter it, but I don't need it on there if its not important to me in my industry. This really keeps the work my reps and I do down to a minimum with a maximum output of useful information. That's the point of a CRM to begin with, so to me this really hits the nail on the head.

Pros: LACRM is simple and easy to use. I love that it doesn't have many required fields for entering a new contact, so you can take notes on what you do know about an account without being forced to fill in fields you don't have information for yet. I'm using it for my inside and outside sales teams and we're easily able to track separate pipelines and lead sources. When a call comes in, it's easy to look up the prospect by almost any field of information to see if they've already spoken to a rep and get them to the right person. We even created "groups" to track things like new businesses, vendor currently in place at a prospect, and those without a program so that we can easily generate a list of those groups when new information becomes available they might like to receive. Example- A buyout of a competitor. To put it into bullet points: -Simple -Trackable -Customizable -Great for multiple users and teams -Most cost effective software I found -We get all the features at the lowest paywall, because there's only one plan and it's affordable as any other there -Always free always available customer service

Cons: I can only think of one but boy would this make a difference for my outside sales team. There is no mobile app associated with the software. I assume there's one on the way. They recently updated the calendar portion of the software and made it much better, so I know they're improving the software regularly. They do walk you through how to set up a shortcut on your device to open their page in your browser, but it is not the same. My browser takes longer, I can't just click on a number to call it, it's harder to navigate on a small device like a phone. That said, the lack of the mobile app is literally my only complaint. This is by far the best CRM I've used, and the pros well outweigh the cons. I will bet they won't go too much longer without a mobile app, anyway.

Easy to use and very affordable

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with other apps, interaction with other team members, linking client together and tracking referral sources, available across platforms

Cons: Calendar had some issues but these appear to have been solved, can be a little sluggish when syncing with Google calendar.

This CRM knocks it out of the park

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can not say enough about how much I love this CRM. It is incredibly easy to learn and use, it is searchable in every field, works seamlessly with other programs, could not be more adaptable and customizable, and is very reasonably priced. On top of all of that, in my 30 years in business I have never worked with a company that has a more responsive and helpful customer service team. Fantastic!

Cons: If I had to pick something that could be improved it would be how the pipeline for a lead prints out. We have one "non-techy" person in our company and we have to print all the leads out for him. It would be great to have the option to increase the font size or highlight portions of the notes.

Overall: Our front line relies on Less Annoying CRM all day long for lead intake, tracking sales and customer service. It's a wonderful program.

Needed a simple, intuitive tool to organize our small, but growing business.

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: a) The tutorial was well structured (segmented) and was easy to follow.
b) The ease to move from one section to the next with drill down features from Calendar to Contacts to Task and in reverse.
c) It was easy to import our Contacts from our database.
d) The possibility to create multiple calendars and keep some private (personal work objectives)
e) The ability to customize Pipelines to our specific needs.
f) The awesome Customer Service - responses to our questions were quick and detailed and given out by real people in the company. If one person was not available, another employee would jump in to help answer.

Cons: a) The inability to assign more than one "user" to certain tasks.
b) The clumping of calendar entries when multiple entries overlap.
c) If synching with MailChimp, the fact the synch can delete your contact, if no email address is detected.

OMG! LessAnnoying is the answer to my years of CRM struggle!

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I LOVE the simplicity but more than anything, the ability to customize it for my business. Oh yeah, and the price? SO AWESOME!!!

Cons: I would love to see some better reporting functions to capture lead tracking, etc. I want to be able to tag clients with different products, which I can, and then run reports to show where my referrals come from, etc.

Overall: SO MANY!! I use it for my whole company and the customization features have been key to our systems and processes.

this software has been invaluable to me - easy to use and prompt customer support

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: attaching email messages to the contacts for easy to find access when I was last in touch with them. the learning curve was short - the software is intuitive.

Capterra-loader

Fabulous! Easy, effective, efficient, affordable. 4th CRM I've tried, and now I'm home.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The videos were so helpful, as well as fun! The assistance has been spot on.
Can I say affordable one more time. It has everything I need for a small and growing business! I seldom write reviews, if ever, so that should say something about how pleased I am.

Cons: I wish I had found it sooner! Like I said this is my 4th CRM and I feel I have wasted time and money before I discovered LACRM. You know, initially I thought 'Less Annoying' wasn't a great name, but it really is perfect.

Best Value, Best Customer Support, Best Value For The Money, With All The Features I Need!

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASE OF USE IS WHAT I LIKE MOST ABOUT LACRM. Busy Business Owners Need an EASY Way manage connections and easily add notes, tag prospects, clients and be reminded of actions/ tasks/ calls that need to happen. Thus, Managing Sales Pipeline activities is a breeze!

Cons: I have NO cons. LACRM meets all of my needs. I've used all kinds of CRMS in the last 10 years in Business and LACRM the BEST. Period!!

Overall: Saves me time. Keeps me organized. Helps me make more money because I can access important information and close more sales, help more clients, etc.

Used CRM programs for 20 years

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I've been using LACRM for over 2 years now. My company is just me...no employees...just me. So I was looking for a simple method to keep track of client data and a calendar that syncs with Google. LACRM checked most of my boxes and for the price per month I could live without certain features. Once I subscribed and began using the CRM I wanted to be able to color code events. I brought this to their attention and I was met with immediate response. At first, it was 'it won't do that' and maybe we could add that in the future. After a few follow-up emails with LACRM Customer Service (who are UH-MAY-ZING, BTW) they finally added the feature I wanted. However, they actually kicked it up several notches by also adding the ability to set up reoccuring events and also duplicate events. Plus, I can also quickly 'Sync' with Google and go to calendar settings directly from the calendar. Really great for me.

Cons: Now the CRM is almost perfect. Once thing I would love to see now is a search feature. For example, some Events (appointments) don't necessarily relate to a Contact in the CRM. I may have an appointment (Event), entered it into the CRM but the client was not interested, therefore no need to enter them into the CRM. But in a year or future date I may want to search for an Event (Appointment) I had previously. So if there was a calendar search feature I could locate the event when I enter a key word within any of the fields.

Also, it would be nice to have the LACRM set up with a Mobile App.
The LACRM is perfectly named. It is simple to use, robust enough for my use and certainly NOT Annoying. :)

Overall: It works well for my use.

Truly Less Annoying CRM!

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so simple to use, whether you are on your Desktop, Tablet or Smartphone. It is easily customized to your needs and input can be done anywhere. There are so many features to help you keep on track. It is inexpensive and the support is outstanding

Cons: There is nothing that I don't like about it. We tried other vendors and found this one to be the simplest and least expensive.

Overall: Keeping track of sales.

Capterra-loader

BEST TASK, PROJECT MGMT & CLIENT CRM THAT YOU ARE NOT USING!

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's crazy how many apps there are that do the same thing, and I've tried about 20 in this category. I LOVE this CRM!

LACRM BEST PRACTICES:
1. Intuitive & Ease of Use = NO, I mean NO learning curve!

2. Exciting to use b/c I don't feel bogged down with 100 features to stare at that I don't need.

3. Free 30 Days. The least expensive app on the market.

GREAT for individual entrepreneurs, small biz to med biz that aren't looking for a million features.

If you are the kind of biz or management that wants your ppl to spend 60 days learning, then 2 hours a day using instead of doing their job b/c you're so tied up in being a manager -- go to something else, you won't like this. And tell your co-workers I feel sorry for them!

Personally, we love it that this is mastered under 20 minutes, and we keep it up on the destops all day -- avail when we need it --but not a slave to it (looking at you Infusionsoft and Sales Force!)

Cons: Their strength is the only reason to go 4 stars here.
But let's be clear -- it's all about perspective.

There are a couple things I wish the task list would do, but in speaking with LACRM, they said they are rolling them out soon. (Can't beat the customer service - damn these people are friendly! I wish my family were this nice, LOL.)

I'm begging them to white label the product -- my sales reps could sell it like crazy!

Overall: No learning curve, so my team dug right in = Productivity.
The team loves it = Means they use it = Tasks and Events are getting handled more effectively.
Using the CRM part to keep track of all clients, reps, and vendors = all in one place = gained efficiency.
Easy to CC emails and PDF's, other Docs right into client and reps files and immediately create quick tasks or events for follow-up = Nothing is falling through the cracks.
Every day, the agenda is emailed to each user = Your task list for the day.
Calendar feature is very dynamic.

The only thing this CRM doesn't do is my laundry, seriously!

I have had a great experience with Less Annoying. The staff is always a phone call or email away.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly, the tutorials and how easy it is to use. Access to the staff, they are always willing to help when needed.

Cons: I wish the leads generated from most recent, but they generate from the date entered. When you enter an event the end time always defaults to an hour. When you create an event, I wish the name of the event would copy into the description and you would not have to copy and paste the information into the description.

Great CRM for small to medium company

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The service is easy to use and maintain. It is a full-featured and budget-friendly solution for many businesses. It's easy to setup, operate and control. It was easy to set and get started and had the features we needed. Most of all, I like the prompt replies to questions about the system (answered quickly and very well). These are real pros! We've searched much time for an option that was powerful enough to be useful, customizable and affordable and Less Annoying CRM fits the bill nicely. This program has never annoyed or pissed me off. I can track all communication with my customers and prospects through Less Annoying CRM. It is a great tool, it keeps all my conversations in one place.

Cons: I'm looking to explore how to integrate emails but haven't done so yet. Even if it was hard for me as an experienced user to do it, then what about others

Fantastic CRM with outstanding customer support!

Mar 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Very easy to use, outstanding customer support, crazy low price point. They're a small business and really understand the needs of other small businesses.

Cons: - It's not as robust as other CRMs but those are much more expensive and much less easy to implement.

Overall: I now have an amazing way to easily manage client and prospective client relationships!

At last, a small business CRM system that works for me and my business!

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have tried many many small business CRM systems but nothing comes close to LACRM. The interface is intuitive and easy, easy to use. I love the fact that I can customise the forms to suit my business needs and I have to say that the support is second to none. Not only are there high-quality video tutorials, but you can also speak to a human being who knows LACRM and can help with any implementation and customisation issues.

Cons: Nothin - It's great! But if I were to be picky, I say that it's a pity it doesn't currently integrate with FreeAgent, my online accounting software,

Overall: Gives me an overview of all the tasks jobs and projects in my business in one place and I love the fact that I can access it from any device. Simply the best CRM system I have ever tried (and I have tried quite a few!)

I love LACRM. It's MUCH more user-friendly than other CRMs I've seen, plus support is phenomenal!

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the fact that it emails you to prompt you to do your work. (In another CRM I used, you had to remember to log in. I don't work set days of each week, so this is HUGE.) The tasks you don't do stay in front of you in a "look at me" -- but not-annoying -- way.
I love being able to customize it easily.
I love being able to customize the pipelines, too. It's very very easy to use and I can see myself using it for a long time.

Cons: It would be nice to have better email capabilities rather than depending on an outside mailing source (like MailChimp; I use MailerLite) for regular customer-base emails. Other than that, I love it.

Overall: Peace of mind. A good CRM. Happiness.

Very flexible; easy to use; excellent value

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer support is fabulous. The flexibility, yet simplicity of the software allowed a new user to craft some sophisticated systems. Did I say the Customer support is fabulous :-)

Cons: The options for predefined reporting are limited (though all the data is available through Excel spreadsheet manipulation)

Perfect CRM for startups and small businesses

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Like the name suggests, Less Annoying CRM is seriously (and actually) much less annoying than its bigger competitors like Zoho and Hubspot. The platform is surprisingly easy to use, very affordable, and the customer service is incredible. They're a small business themselves, so they understand the needs of other small businesses and startups.

Cons: Before the recent update, the calendar function was terrible -- you could only have one calendar and you couldn't do all day or even recurring events. They've revamped it completely though: adding subcalendars, color coding, the ability to sync multiple calendars, and much better scheduling capabilities. (Thank goodness!)

While it's not as robust as the more expensive CRMs, it's nice to see that they're always making updates and working proactively with their clients to make the experience as seamless and tailored as possible.

Easy to navigate and use CRM with great support, all wrapped up in a good price

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cost of the package made it very attractive and the fact that I could backup my own data. After that I soon found out it was easy to use, accessible across devices, removed my masses of bits of paper with names, addresses, numbers and notes. It will remind you of events and its flexible enough to tailor it how you want it. The support is great and very responsive.

Cons: What I like least is the fact I am not utilising all the bits of the software. Perhaps if it could merge more calenders onto one, but updates keep coming in so I will bide my time..

Overall: Control over my contacts and leads

I absolutely love Less Annoying CRM easy to use, simple, but very powerful and so inexpensive!

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The price per month is incredible. I'm a one-man shop and that's the deal of the century for everything you get. The interface is easy to use, clear with great features, like totally customizable pipelines, robust calendar, groups, search, import and export, adding users and assigning permissions are both easy. I absolutely love the event setting where you can have a reminder text sent, customizable by you with minutes, hours, or days prior to the event. I put all appointments in there and I am ALWAYS reminded of my commitments. I never miss anything! BCC'ing LACRM on emails is so simple and therefore all communication is logged with that particular client. If I ever wind up with duplicate contacts, merging them into one is also very easy. In addition to contacts, I also use LACRM to track all kinds of things, like movies, books, and other lists that I need to manage. I used another CRM for a couple of years, and I only wish I had found LACRM sooner the difference is night and day from the other CRM, and I feel that I wasted two years with them, not being happy. I could not be more pleased with LACRM highly recommended. Finally, just so you know, I have no affiliation with LACRM. I am simply a very, very satisfied customer!

Cons: Only two things: 1) Calendar doesn't sync with iCal. 2) I wish the 'Find a Contact' field was accessible through command F from my keyboard. But those are relatively minor concerns, and I believe are on the wish list for future integration.

Simple to use, reliable and great customer service whenever I've needed it...which is seldom.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. Simple to figure out how to use, even for someone like myself who isn't all that savvy about tech.

Cons: Nothing I don't like. Really! Whenever I've been uncertain about how a function works, I've called customer support and received a prompt reply that answered my question. I have no complaints

A simple tool that is so easy to use, that you will actually use it.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use and to learn so it makes integrating it into your daily workflow very simple. The support when I have had an issue, has been tremendous and that is something that is very important particularly when the system is integrated with other tools e.g. MailChimp, Google, etc. Finally, the price is right. It seems like so many subscriptions these days are basic and then you start adding in for all the things you really want until all of a sudden you are paying a significant amount of cash every month. Less Annoying CRM doesn't do this and I appreciate their simple and straight forward pricing model.

Cons: The mobile application is a bit basic and I am looking forward to seeing some upgrades in this area. I also wish there were a few more integration options available. Having said that - the new calendar features and google integration has addressed most of the shortcomings of the previous version in my opinion.

Overall: It helps me stay organized, on top of contacts and keeps track of outstanding items requiring a follow up of some kind. I was using a spreadsheet in the past and it was a nightmare. Less Annoying CRM has really improved my efficiency as well as enabled me to track my contacts and sales funnel in a way that just wasn't possible before.

Excellent CRM with outstanding customer support.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use for first-time CRM users not not be better. If you have a problem, or get stuck on how to do something, customer support is fast, efficient and focussed. Having reviewed lots of complicated CRM's this was absolutely the right choice.

Amazing! Customer support is top notch and the videos are easy to follow and implement.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use. The link for referrals to others allows them to try the software in its full functionality and customer support.

Cons: If there was one function I'd like to see added is the ability to scan/photo business card and have it upload automatically into the relevant fields in the CRM (not an attachment).

Capterra-loader

Great way to organize your leads appts and prospects. Everything you need in an easy-to-use interfa

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is the best I have ever used. You can call with a question and, no matter how simple or complex, they will have an answer. I chose Less annoying CRM for all my outside salespeople because it gives me all the info I need to manage them, gives them all the tools they need and does it in a very low profile, easy to use package.

Cons: If I was in charge I would make the analysis and reports a bit stronger. It would help the sales manager with territory and rep management.

Overall: Great way to manage your sales pipeline. I use it as a salesman and as a sales manager and it does exactly as advertised.

Capterra-loader

Very flexible CRM software that enables me to track just about anything !

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to choose my own record & field names to make results display exactly as I want. The dashboard provides a great summary of where everything is at. Good performance, no updating delays. Intuitive to use, and easy to get started.

Overall: Operates as a well structured notebook for swiftly recording people & associated tasks, events, comments, relationships. The development team are working really hard. A great product.

Amazing product and company

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Their customer service to amazing.

Pros: How easy it is to use, log notes, upload documents to clients accounts, and the app. Being able to access it all from my phone is amazing.

Low-cost, highly effective, amazing customer support

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was concerned that low budget would mean low quality. My business may be on a budget, but it is not low quality, and it's the same with Less Annoying CRM. It's great value for the reasonable cost and I'm grateful for that. It's my first CRM, and I'm feeling no need or desire for anything else. Some of the customer and our first rep, who got us started so well that we didn't call back and I can't remember that person's name. They were all great.

Pros: If you don't reach customer service immediately, they'll call you right back. They're never trying to hustle you out of the way...they're truly putting themselves in your place and problem-solving to help you succeed. This program is great value for the money, with great customer service and friendly one-on-one help that is second to none. Also, I am a very small fish as far as customers go, paying the lowest amount, but when I called and left a message this morning, LACRM's not only called back and left a message, but sent an email, too, saying she was sorry she missed my call and that if I preferred email, she'd answer that way as well.

Cons: I wish I could save my email templates here, but it integrates well with Gmail and that works well for us, so it's not a big problem.;

Less Annoying CRM is helpful, flexible, and affordable.

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service with LACRM has been great. They set up a demo for me quickly around my schedule to personally show me the features of the product. I work for a non-profit organization that has many relationships with clients, agencies, and volunteers. The staff at LACRM took some time to understand the work that I do and how the product might best be adapted to fit the needs of our organization. We really like how flexible and customizable the CRM is and how it can help us streamline our relationship and keep all the information we need in one accessable location. We are also on a very tight budget so the free 30 day trial is great and for the price per month per user, it is something we can afford.

Cons: One drawback is that while the pipelines have many different types of customizable fields, the contacts are limited to text box fields. We would like the contacts to be more customizable, but their customer service representative said that they are working on that for the future.

Great CRM for small business

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Perfect for small businesses, very customizable for how well-priced it is, and as simple or complex as you need it to be. Easy to import/export your data into Excel so your data's never held hostage. The way LA CRM uses email logging is very unique (and in this sense more cost effective) by not having to develop an add-on for your email program of choice. When sending an email, simply BCC the message to your account-generated email address and the email is logged to the appropriate contact in the CRM. It's nice to not have to download an extra tool to Outlook. Customer service is also fantastic.

Cons: Would be nice to have more customizable fields, but for the price point, this isn't a huge deal. Doesn't have full sales-funnel support which, if it's necessary to your business, might be a problem.

Really meshed well with our nonprofit

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This CRM skips the fluffy features and gets straight to the point. It is very easy to use and was really easy to learn how it works.

Cons: Coming from an email system, the lack of templates was definitely stressful for my company. It was also hard to reach a customer service agent when we tried.

CRM solution tailored to small businesses

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use and tailor the software for our business- it's focus on some simple key features set it apart from more complex solutions

Cons: The design interface requires some updating as it could look far more sleek- could be fit from some more detailed reporting options

Less Annoying CRM

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Would highly recommend looking at this for your CRM options.

Pros: Best value for the price. At this price point, they duplicate many of the features in more expensive CRM's.

Great CRM for small to medium company

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The customer service is outstanding and the CRM can grow with the company

Pros: Ease of uploading and assigning personal workflow. The customer service and support made it easy to upload leads from excel.

Cons: Lack of reports and batch assignment of tasks. It isn't as important for a 1 or 2 person shop, but for a sales department reports would be a challenge to assemble.

Easy To Use and Intuitive

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really researched which CRM to use; I really needed one. My needs were very simple so I wanted a CRM that was easy to use and not complicated. So happy that I found Less Annoying CRM.

Pros: Simple to input and update. Easy to find clients. Best of all is the task list emailed daily - that's my call list! THE BEST support, too. Always reachable, helpful, cheerful and responsive.

Cons: Nothing much, but it would be nice to have some other categories that are more pertinent to my particular needs. But I've been able to use what's existing to make it do what I want.

This product has allowed my boss and myself to correspond together our clients information.

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, 10gbs each, we can put pictures, estimates and invoices in contacts. This CRM has enabled us to remotely add information as we need to.

Our whole team LOVES LACRM!

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely intuitive, and has all the features we had been looking for. We've got hundreds of clients in a unique niche- this is the perfect way to manage it.

Cons: It took a little bit of time to figure out how to set things up, but tech support helped us out. No other complaints!

Extremely easy to use and the support team are always available

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love how the software links contacts to my mailchimp, saves me from entering twice and also sorts to the appropriate group. The task feature allows me to stay current with my follow ups plus having all correspondence/emails/chats logged for each contact eliminates the need to search through emails

Overall: became organized with my office space and time.

Good program to use

Dec 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is simple in its use and doesn't overcomplicate its functions. The videos were very helpful and informative. Would definitely suggest viewing them before using the program.

Cons: It does not have a section to store email templates or images to use. Also it has very limited plugins in relation to mass emailers. It should have one of its own within the system

Good value for the money

Dec 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Overall, the product has proven to be very easy to learn and very easy to use. Overall good value for the money you pay.

Cons: The primary issue that I have encountered is that it is not easily customization, especially if you wish to do separate leads by product.

Excellent functionality, simplicity, and support!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: An excellent system and highly recommend! I needed very little support but when needed, their staff was right there for me!

Pros: Very easy to learn and use. Integrates very well with MailChimp. As a small business, this is all I need for keeping track of contacts, schedule, and sales pipeline and allows me to market my company through the CRM and MailChimp, integrating back and forth.

Cons: I wish it had a more robust tools for project management. That really is all because it has everything else you need.

Great customer service

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product was more intuitive - and far less annoying than other CRMs - the name fits. Sales people were helpful and not pushy.

Cons: I wish it could do more email-wise with templates and formats being able to be generated within it.

I LOVE this program - it¿s a game changer and SO easy to use!

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am someone whose brain does not do well with computers, programs and software. Even things like word and my email program confuse me. Surprisingly, my brain took to less annoying Crm immediately. I couldn¿t believe it. It just made sense! That almost never happens., It is organized in a way that is intuitive to me. I have talked to customer support twice and they were AMAZING. So helpful and friendly. That¿s a big plus. And the outcome of using LACRM is that it is transforming my business. It is designed so that my mess of contact information is neatly organized and my tasks are laid out in front of me so that things don¿t fall through the cracks. Lastly, the price is great. Thanks, LACRM.

Pros: Easy to understand and use Has all of the features I need and not a lot of extras that I don¿t need Amazing tech support Love the interface

Cons: There are a few small actions that they don¿t perform, like having a different customized fields for companies than for contacts, but they are minor. I talked to customer support about it and they are working on adding this feature.

Hard to do the comparison, easy to pick Less Annoying CRM

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am still learning to use all for functionality, I think it will be even better for my business as I continue to use it. Cannot beat the price.

Pros: Videos explain everything, Customer Service very active in making sure you get it going correctly and feel comfortable using the CRM

Cons: Learning any new system is a bother but is to be expected. I have been using ACT and Salesforce so it is not all that different, and it is a little easier.

Easy to use, easy to get data in and out

Nov 07, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: we are going to keep going with it, it gives us everything we need for now

Pros: economical , easy to put data in easy to learn how to use it per seat cost anyone can afford everything is easy to print off

Cons: not to many options to customizing you can't track the same way if you had SalesForce you do need training the help videos are not much help you can't share the data unless they have a seat or you print it off

MarkP

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Best value for the dollar to be found.

Pros: Very versatile. Does what we need it to do and does not consume too much time to keep things in order for our business

Cons: We experience some technical difficulty on occasion creating new leads on the laptop. Never a problem on the iPads.

Helping me alot

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I will use this system

Pros: Easy to use and good support. Is it definitely helping me to keep track of my business. The Google calendar interface works fine

Cons: The software does not sync with Outlook, however when you click on a persons email in the system it prompts you to open Outlook.

Using LACRM to manage an angel network

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love LACRM

Pros: ease of use; excellent support (support very rarely needed). nice user experience. great Mailchimp integration.

Cons: would like enhanced sorting options on tasks - priortity, due dates- and recurring tasks.have stopped using LACRM tasks for most purposes

Great Product

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use and the reminders are great. I needed a place to organize my contacts and this has been perfect.

Cons: So far, so good. I can't think of anything to add as my business is still growing. Maybe to have suggestions for sub categories would be helpful?

Coming from Corp America to just me and my customers

Aug 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Thanks to the staff in helping me create a couple of fields in the program.

Pros: This program is awesome. I came from corporate America career with a CRM program that was big $$$, big work and lots of work to maintain. I am now working for a company that had no CRM just an Excel spreadsheet with the list of customers. Which was fine, but now I have super-charged it with this program. I am able to do my job without worry of missing something. AWESOME product. I am still tweaking it a little but that is the beauty of this program. Thank you again for your help.

LACRM is easy to use and helpful in scheduling work each day

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows email to be directly incorporated into the program without any additional steps. Can corportae a large data base of individuals with little difficulty. Program is very cost effective and relatively easy to use.

Cons: I don't care for the name but it is Less Annoying! I would like to software to aggrigate individuals with the same comany in an easy to find location.

Easy to use and affordable.

Jul 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Having all of my client information in one, easy to navigate place is important to the success of my business.

Cons: I used one of the pre-defined databases. In retrospect, I should have had LACRM support help me customize it a bit more to my business.

LACRM was extremely easy to set up and use. It is powerful yet simple. A great asset to us.

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is easy to use and maintain. Everything you need to know about a client or prospect is in one place and the search capability is massively helpful in the way it is set up. We are still finding out ways of improving what we do on and with the system.

Cons: Could do with some additional functions like being able to rank tasks in your workspace. But these are being addressed I understand. Other than that there is not much to complain about that we can see.

Overall: Clarity around what was happening in the relationships being formed by the business and who was involved from our end in those relationships.
A Cross platform tool that supported what we did. Previously we didn't have the mobile capability that we needed.

LACRM has improved our organization of customer information so that we can help them efficiently.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software has a great, user friendly interface without sacrificing quality and features. It includes all of the necessary options for keeping up with customers in the most efficient way and making sure no one falls through the cracks. The tools available make the software extremely flexible as well. Less Annoying CRM is an impressively comprehensive system at a very reasonable cost.

Cons: The search options are somewhat limited. However, there are workarounds that make this a very minor issue.

Truly LESS ANNOYING

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and easy to understand. Absolutely fantastic customer service. Love not having a contract. Great value .

Cons: I would prefer an easier link with Outlook, but not that big of an issue. Other than that, there really are no issues.

I use this at work for our private patient data, easy, visually friendly and clear data

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its so easy to use I didn't have to watch the video tutorials to set up files initially. You can attach files to each record and look at previews of them. The reminders system tasks titles can be easily changed if errors. can create bcc emails for each record.

Cons: easily used with outlook email but difficult to use with office 365 or microsoft email programmes so finding that difficult.

Overall: manages work private patient side of the business

Above all I love the service I receive from Less Annoying.

Jul 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Calendar; being able to see at a glance what is happening, what the rest of the team is doing and easy access.

Cons: Having to save contacts under a company one at a time. I do not have anything else at present that I am not happy about

Overall: Quick and easy software that enables me and my team to be organised

I continue to appreciate the CRM easy functions and the excellent customer service.

Jul 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate this software program because it is so user-friendly. Not only is the program easy to use but you are constantly provided with back up technical support and are able to talk to a live voice about whatever question or issue you may have. This company truly specializes in the team approach!

Overall: The benefits of this software are numerous. Since I have other programs to compare it to I have to say how much I appreciate the truly less annoying quality of this CRM. When you are on the telephone live with prospects or customers you really need a program that is easy to use and not too complicated....and gets the job done. My primary benefit that I believe sets this company apart is the coaching and technical support staff that is provided as part of their service. Each person I have spoken with goes the extra mile and provides a quick answer to my issue. If I am unable to get right to a representative they call me right back in a timely manner. I can only surmise that the top level administration provides a dedicated mission for their employees who continue to amaze me. I am truly fortunate to have found less annoying and look forward to a continued successful journey with this extraordinary group.

Less Annoying CRM is well Less Annoying and Easy to Use!!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used 2 CRMs before and this is by far the best. I can customize work flow but not over burden myself with very detailed but non relevant CRM software

Pros: Easy to Use Customized Pipelines Easy Data Entry Easy to Add Follow Up Reminders Daily Email With Tasks

Cons: Can't add a "group" to new contact when in putting information. The search feature does not auto fill in contacts as your search. Very minor but I did notice that.

Highly intuitive software and easy to use. Has completely changed the way I run my business!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality. It's very easy to use and feels very fluid. Tracking pipelines becomes less of an arduous task!

Cons: The only thing that would be a great addition would be to have LACRM automatically log emails are sent from a synced email address!

Overall: I made more sales and became more organized!

The software is easy to install, set up and use.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: When we log in, we see all our word space. So, we have in one view the Pipelines summary, an activity summuray, the task scheduled for the day and the calendar. It is easy to get personalized report. All report can be sort as we want.

Cons: Nothing as we can set it up to our hand. The thing that can probably be add is calculated field in order to have report with an estimate of business we can get with the information we enter by Customer or new prospect.

i have used another CRM system which is geared for the bigger companies. This is easy to use.

Jul 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, simple GUI which is easy to navigate. Customisable pipelines makes for some fancy reporting

Cons: Haven't found anything yet. If there was anything to be really picky, would be allowing repeat appointments, ie monthly , weekly bi monthly.

Overall: Maintaining good relationships with a very large database of customers. It helped increase our business 400% in less than 6 months.

Less Annoying CRM review

Jul 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Once set up, it meets me needs and customer service is great. It helps keep me organized. It's available via internet wherever I am.

Cons: The email thing where I have to cc in myself for keeping email records is not the best approach. It feels like a alternative.

It's fast and easy to use. Everything is self explanatory.

Jul 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No contract, price, speed, customer service and is very easy to use. You can upload your current contacts and download.

Cons: The only issue I have is that I'm not smart enough to integrate LACRM webform to my contact form on my website. I use ASP and they use php.

Everything you need without the complications

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have used another crm, one of the largest, for years. It did the job and had the bells a whistles however when it's so complicated, the user ends up creating shortcuts, skipping tasks and the benefit is lost.

Less Annoying CRM is simple, it's to the point and allows for customization so you can see the big picture yet it's easy and fast for the user to not be bogged down with entering data.

I had spent several months looking for another crm to use for my business and worked on several through their trial period. Less Annoying CRM took an hour to do what I still haven't managed to do with the other companies I looked into.

Cons: I would like to have the ability to custumize, change or delete some of the mandatory preset fields. That being said, the ability to add fields and additional customization offsets this.

Overall: It does the job, it's logical and simple.

First time CRM user, This system is REALLY EASY to use! Customer support & tutorials are very easy to follow

Jun 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For the price, you can't beat it!

Pros: Super easy to set up and use .......................................................................

Cons: Not the easiest when it comes time to "mass mail" or "Mass email" to customers. You have to do some extra steps.

easily assimilated into my Utility Warehouse business.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Customer services responses are in depth and quick turn around. You don't get short answers that need several follow up emails. The answers provided include options, choices and illustrated demos/ explanations of what to do etc

Cons: Training videos do not have properly constructed subtitles so it's laborious and time consuming to follow as it necissates stopping and starting to decipher "nonsense" words generated by auto- subtitling

Overall: Low score above because Deaf partners in Utility Warehouse will struggle with the online training because of auto-subtitles which are confusing.
We need your training videos to have bespoke subtitles embedded

Vendor Response

by Less Annoying CRM on June 27, 2017

Hi Stuart, Thank you so much for the feedback! I'm sorry about the trouble with the videos. Over the next few weeks, I'll be working on that to make sure that we get clear and correct captions on all of our videos. Thanks for bringing it to our attention! If you have any other feedback or questions, let me know!

Very good and flexible CRM

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This CRM is very flexible. I Can easily adapt it to meet my company's specific workflow and project management.

Cons: The CRM does not integrate with my specific type of VOIP service. This wouls add a lot of functionality for me.

The site is very easy to use and a very useful tool to keep abreast of customer management

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is easy to use - I taught myself with the help of the induction guide - but the customer service team are extremely helpful for questions on specific requirements or improvements to make the most of the sites benefits.
It is also very affordable and gives even small businesses the opportunity to be able to have access to such a brilliant tool to manage customer relationships.
I particularly like the Email task alerts and the fact that all tasks for the day or coming days are clearly shown o the "Activity" page.

Overall: Great CRM system, easy to use, affordable, excellent customer service.

As a start-up business, this is the easiest to use CRM platform we tested.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I would have rated the customer support as 10 stars on a 5 star scale. First of all, they answer their phones without making you go through a multiple layer call tree. They helped us get setup, taught me how to customize pipelines so we could better track follow-ups, proposals and work-in-progress. We looked at higher priced CRM platforms, but it always seems like we would have to hire someone to customize the product. With LessAnnoyingCRM, I was able to do all our customization.

Cons: We would have like to add a custom field that was a data format instead of exclusively a text field.

Overall: We got a CRM system that we were able to customize to track our follow-ups, our sales process and our work progress.

Top Notch CRM that's definitely less annoying on your wallet!

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The cost was the biggest determining factor in choosing LACRM. The learning curve is short. It's extremely easy to use. The customizability is exceptional. Gets the job done. Fast response time.

Cons: Lacks advanced features of costlier CRM's but this keeps it affordable. Bulk data editing would be nice to have.

Overall: Accessible easy to update online CRM.

Only Slightly Less Annoying

Jun 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: The staff doesn't really know the product very well. It took me a month to learn how to configure it to do exactly what I ask them for on the day that I bought it. So I have it working now the way I like it but I wasted an entire month learning how to use it because the staff didn't know what it did.

Pros: Has most of what I need to organize my contacts and track my activity. Some of the features are more powerful then they seem at first glance.

Cons: You can attach an image to a contact but you can't see the image until you click on it to open it specifically. I would prefer of at least a preview of the image while you're looking at the contact.

Simple to use, solid value, good functionality

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Solid product for the cost

Pros: Flexible, easy to maneuver, solid mobile functionality, logical, copy functionality would be useful

Cons: Could improve on activities functionality, would be nice to link calendar to outlook, ability to input more data from mobile version

Solid easy to use product

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good User Interface Library of "how to" videos covers everything needed Responsive customer service (via email); they use a team approach so not dependent on 1 person

Cons: Glitches working w Safari; works with Chrome Files not maintained with emails that are b'ccd to LACRM

Less Annoying CRM easy for small business

Jun 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is a terrific program for managing a few hundred leads. It is easy to organize and categorize leads and track correspondence with the leads.

Pros: I like the customer management and the ability to set-up tasks at a future date. Like the cloud-based service.

Cons: The calendar is adequate but would be well served to have the ability to color code appointment types etc.

Quick, easy and affordable

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Moving our company information was fast and easy. The customer support is wonderful.

Pros: Very easy to move around in the program, everything is at my fingertips. Customer support was helpful and easy to use.

Cons: I would like to print client lists without moving the information to an excel sheet. Other than that, we are good.

Very easy and simple

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very simple, not over the top with complicated syncing and linking with other programs. Does exactly what I want, to remove the need to have post it notes in files and on my desk as a data base for clients.

Cons: The reminder system doesn't allow for a snooze or postpone. You have to manually¿ change the reminder. Sometimes it builds up and is less effective at getting action taken.

Simple & Efficient

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great software. The customer service was excellent from beginning to end. They were never pushy, and are always ready and willing to help. I am very happy with the functionality of this program and am looking forward to continuing to use Less Annoying CRM.

Pros: Everything about the program is simple to use and navigate even for CRM newbies. Just a few clicks allow you to customize everything and input new clients. No more wasted time!

Cons: It looks a little generic but you get what you pay for! I haven't found any major flaws in the program yet.

Good at the Basics. Not so good at anything really advanced.

May 22, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: If you just need basic customer contact management with limited calendar integration, and you don't need automated integration with emails and calendars, this is a very good value. If you need a more robust system or have some coding or basic database skills step up to something like FileMaker Pro.

Pros: Easy to learn. Good basic contact management. Decent built in reports. Integrates well with Google Calendars and Contacts.

Cons: Very little automation built in. Can't calculate calendar dates, such as 90 days before X date. Only basic email operations. If you want to send an email every time a customer is 30 days out from an event, and you want that automated, find another CRM. This one won't do it at all, or without some real customization, which isn't a strength of this system.

Easy to Learn, Easy to Use

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We chose LACRM for it's simplicity. We are a small but growing business that needed a quick and easy way to track contacts, leads, projects, conversations, and details about our clients so we can stay more organized. LACRM has been a great help.

Pros: Simple program and easy to learn, even for those who are not comfortable with technology. Customer Service has been awesome. Video tutorials are simple and helpful. Can't beat the price, especially if your company has never used a CRM- it's a great way to get your feet wet without having to pay for all the bells and whistles that you may not need, or have time to use in the beginning.

Cons: I am hopeful that the program will come up with an auto-fill option so I don't have to enter addresses twice when building contacts (once on the company screen, and once on the contact screen).

Easy to use and affordable

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Support is here in the us. And they know what they are talking about. No extra charge for phone support.

Pros: Great customer support. things are intuitive. You can customize things and are not limited in functionality. (Unlimited custom fields) Good pipeline functionality I think. Separation of events and tasks is well done.

Cons: Website based. Not a big limitation and it still works well with my phone. But some advanced mobile features are not possible until they create mobile apps.

Less Annoying CRM is True to it's Name.:-)

May 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Love the system. I use it for my main calendar by having my apple calendar linked to my Google calendar, and Google calendar sync to my Less Annoying Calendar. Everything is reported onto my Less Annoying Calendar.

Pros: The quick & easy access and updating of the system. The reminders are perfect for my application. The system is very economical and well worth the monthly fee

Cons: Still waiting for the Mobile access version. Would like to see a dual tab area for birthdays DOB's so I can specify Mr. & Mrs. DOB's on one contact screen.

less annying crm indeed!

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: good value for the low fees

Pros: comfort and convenience of use. Easy to understand and learn. Our staff got a hang of it within no time. everything accessible from main page

Cons: less features than competitor softwares. reports generating multiple users conducivity etc are low.

Very Satisfied Customer

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a very easy to use product, great video for support and an outstanding customer support group. Price is also the most reasonable.

Cons: It's a little difficult to show tasks which occur across several days. There are work-arounds and the company says it has plans to fix during the coming year.

Software advice hit the nail on the head!

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am going to recommend LACRM to everyone who asks about CRMs!

Pros: It has everything I want. it's easy, affordable, and the team is super responsive to any of our needs.

Cons: I don't have any cons to report on this software just yet .I have not encountered any problems or issues.

Needs more possible stars for the review!

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Couldn't be more straight forward and simple to use. Customer support is outstanding. Easy to focus and know what to do.

Cons: I would like to be able to more seamlessly use email templates, have a little more automation with repetitive tasks, and in a perfect world, be able to add a website and have it auto fill the rest of the contact information.

review

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: ease of set up and use

Cons: reporting is limited

Overall: We've searched for years for an option that was powerful enough to be useful, customizable and affordable and Less Annoying CRM fits the bill nicely.
Not only is this replacing a 30 year old index card system, it's great to finally feel like we are able to compete by having all the tools our marketing reps need at their finger tips.
And the real extra bonus surprise? The tech support - never have we ever had such genuine concern for our understanding of a product - it's very refreshing to know they got our back.

BEST CRM That I found - hands down!!

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've looked at about a dozen other CRM's and honestly got "ANNOYED" at all of them. Then this catchy name came across my desk and I had to try it. Wouldn't you know that the overall experience, ease of use, friendly and fast acting staff made me a believer and am now a current paid user of this great product. Thanks so much for providing such a fantastic CRM.