Collective Innovation

IdeaLab

5 / 5 2 reviews

Who Uses This Software?

Enterprise and small business clients, government agencies, non-profits.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Collective Innovation
  • collectiveinnovation.com/
  • Founded 2015
  • United States

About IdeaLab

IdeaLab helps you get real-time feedback, identify problems, find solutions and explore new opportunities. Built by new products and marketing managers IdeaLab allows you to speed up the process of innovation through crowdsourcing. Not only can you solicit ideas internally or externally, you can also have locations serve as ideas, allowing customers to suggest store locations or giving local citizens the chance to identify areas of improvement.


IdeaLab Features

  • Activity Dashboard
  • Brainstorming
  • Collaboration
  • Creator Tracking
  • Idea Ranking
  • Project Tracking
  • Status Tracking

IdeaLab Reviews

This is a Great Idea

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like the easy user interface, the ability to customize for our company's needs and the data it provides us. It also provides a better way to interact with customer and future customer's needs, without wasting valuable Customer Service time. I also like the ability for us to contact the designer of this software, address any concerns or suggestions, and the ability to get those concerns addressed in future versions.

Cons: I would like an easier way to moderate comments, but I hear they are very responsive to programming in solutions to such problems. I suspect the software will continue to improve as it develops and adapts to different environments.

Overall: This is a clean, user-scalable interface which provides a measure of interaction with the end-user, while providing an easy user interface for any company. I have been using IdeaLab for several months, and the data provided about who uses our products has provided an invaluable resource for what our customers are look for, where they are from, and when they are looking for it.

Recommendations to other buyers: Collective Innovation's product has made our company's interaction with our customers much easier, with an interface that is easy and fun for the end-user, and data that this presented to our

Vendor Response

by Collective Innovation on July 26, 2016

Thanks very much for the review. We will definitely be working to add a moderation feed shortly.

Fun Piece of Software

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Crowdsourcing ability for our software development process. We use it on our website as a link to a 'Share Feedback' module and have received over 40 ideas.

Cons: Wish they had a plan between Enterprise and Small Business.

Overall: I've been using this product since the beta back in March and it has provided some interesting feedback to from our customers. It does seem to make it easy to understand what their needs are.