Epos Now

Epos Now

4.5 / 5 140 reviews

Who Uses This Software?

Our award winning separate retail and hospitality systems are proven for businesses of all sizes with an official satisfaction rating of 9/10 online.


Average Ratings

140 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Pricing Details
    Standard Software $39/m; Premium Software $69/m
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Epos Now
  • www.eposnow.com/
  • Founded 2011
  • United Kingdom

About Epos Now

Cloud-based Point of Sale system to manage reporting, inventory, back end functions, and more. Trusted by 30,000 business owners to help them grow in 2017.


Epos Now Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Epos Now Reviews Recently Reviewed!

Initial Setup of Hardware was very easy, staff was incredibly helpful

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Agent did a great job during our intial setup. He was very helpful

Pros: The customer service reps there are very professional, and know how to get you setup pretty quickly. They also have been very willing to facilitate any and all trainging and answering software related questions. Great experience

Cons: .

Customer service and integrations

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Customer service agent did everything he could to help me and stuck with me till it was resolved. Great job!

Pros: Customer Service Reps are very knowledgeable and helpful. The software is pretty straightforward and easy to use

Cons: .

Bad

Nov 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I have had such a bad experience with this company I really cannot mention any pros. I would not recommend this product

Cons: No customer service. Faulty products. I decided to send the product back after a week. I wound up having to dispute the charge with my credit card company in order to get my money back.

Poor Customer Support

Nov 14, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I'm told that they let our representative go. If this is the case, their service may be better. When we received the system, we never opened the boxes. All we did was watch the video tutorials. Our service rep was terrible and missed all of our setup meetings. This pushed us back over 30 days which led into a major event that we were having and could not setup the system during this event. Following the event, we ended up changing our minds and wanted to return the unused unopened system. They would not allow us to, because its in their contract that their are no returns. Make sure you do your research before purchasing any POS. We learned our lesson and are now stuck with this system.

Pros: Simple system to use on the front end. Staff could jump right into using it. Good video lessons to get started

Cons: Poor Customer Service Inventory management needs work. You have to enter all your inventory into their spreadsheet template and doesn't track some of the things we need for our store.

I would highly recommend your firm and staff to anyone.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I cannot thank you enough for the very efficient treatment we have received today when we could not get our epos system working. You all worked wonders to retrieve the information to get us going again. It was completed in an extremely friendly and confident way. I would highly recommend your firm and staff to anyone.

The interaction and advice given was excellent

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I wish to thank you for all your help in setting up our system, the interaction and advice given was excellent. I would recommend your company to anyone looking for a till system, all staff that I talked to were friendly and knowledgeable about the system and it¿s workings, a very professional setup and worth our money spent, I have continued to receive support as and when required and all is helpful to move our business forward.

Pros: I wish to thank you for all your help in setting up our system, the interaction and advice given was excellent. I would recommend your company to anyone looking for a till system, all staff that I talked to were friendly and knowledgeable about the system and it¿s workings, a very professional setup and worth our money spent, I have continued to receive support as and when required and all is helpful to move our business forward.

The customer service I received was amazing

Nov 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Comments: I am very happy with the customer service and the software. I am a satisfied customer and would recommend.

Pros: I had a member of your team help us implement our new till and the customer service I received was amazing. I would recommend this software to any business looking to expand in both reporting and heavy customisation.

I am impressed with the Eposnow POS system and service

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am impressed with the Eposnow POS system and service, and wouldn't hesitate to recommend it to whoever is seriously thinking about a point of sale system. it is one thing to own a system but it is another thing to be able to help when things go wrong (and they sometimes will). Eposnow has a knowledgeable team who know what they are doing and is always ready to help.

EPOS Engineer was absolutely brilliant

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Lewis the EPOS Engineer was absolutely brilliant. I cannot stress enough how patient and helpful he was. He was very clear in his instructions and answered all our questions really comprehensively. He was easy to approach and has a superb professional manner. We have staff at all levels and he was able to advise all of them at their level. He was absolutely brilliant!

Cons: We would like a report that shows what has been sold within a set date range. At the moment we can get information by category but would like to run a report per product in each category. This can be done by exporting the information to excel at the moment but we would like an easier way to do this.

Blue Door Gift Shop

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Cust support representative was the best at providing me professional service! He answered all of my questions directly and quickly!

Epos disaster

Oct 20, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: They lost our complete inventory two months after opening the business. We have over 2000 products in our store. It was a nightmare trying to deal with them. We aren't happy with the service at all.

Pros: Camera system integration with the point of sale is a good way to check on employees and transactions.

Cons: Customer service is horrible. Their hardware is always acting up and you have to reboot and unplug the units to try to fix new equipment. They use your credit card to pay for the equipment and monthly service which started charging me three months before we opened the business. Then we got a business credit card and switched to that card. Epos was billing both cards and wouldn't stop for 4 months until I canceled my personal card. They wouldn't reimburse me for the double billing.

Excellent support

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have had excellent from Epos Now. I now feel confident to use the till and am so happy we chose Epos Now. Thanks :)

Fantastic service

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Fantastic Service from start to finish, Amar Mehta went out of his way on many occasions to help us , and made setting up the whole system so easy, he is a credit to your company and i would recommend him to anyone with epos now.

Cons: It would be useful to be able to edit orders after they have been put through if a customer changes their mind.

Superb Product

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Comments: Overall Good

Pros: This software is very Easy to use and has all necessary functions needed and it has good response times,

Cons: I could not find any significant drawbacks in this products only remote assistance bothers me little bit.

Not worth your time

Oct 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: When I asked for a refund for the months they charged for service the answer was no. Seriously if your considering eposnow just keep moving there are better systems out there.

Pros: In theory, from the demo's, I liked the inventory management aspect. Being about to generate an order sku from within the system and when the order arrives you just scan the barcode and the product is entered. That was the best feature to me.

Cons: Even the back end is designed for a tablet. What that means is the user interface worse! You must have a touch screen and even then its "wonky" and hard to navigate. Their training and onboarding consists of you watching a whole bunch of lame videos and doing all the work yourself. When I did a trial run of NCR Silver it was so self explanatory I didn't need the tutorials or much help from the onboarding people. Look not only that but the advertisements say that the system was developed around a large vape company. But when entering the items for vape liquid they said if I want to track stock on 0mg, 3mg and 6mg of a given flavor then I have to create separate items! Not sure what the point of having variables is if every product variation needs to be entered as a separate item. NCR Silver does this with ease and probably other systems do to.

One of the best SAAS point of sale systems I've seen!

Oct 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Overall i rate this the best fair priced POS system available with good support.

Pros: - Great front office (terminal) - Own backoffice module, so you can review sales, edit settings etc, manage inventory - Smooth for full touchscreen devices. Software only or full hardware bundle available - Connected to your system from everywhere. Even on your smartphone. - Easy handeling of functions, they also have a guide me assistant to get started if you are a novice. - Apps store to expand your system by your own needs

Cons: - Have to enter items manually. They do have a import module you can buy as a subscription. Can get expensive if you add all those subs in total. this should have been included in the system, at least a simple import feature. - The app store needs to be open to third party developers

Excellent service

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: After purchasing a card payment machines i was referred through to Epos for my till solutions. After speaking with one of the point of sales consultants, who was very knowledgeable and helpful, he recommended the right products for my new business after listening to my requirements. With in the hour of our call i had received a comprehensive quote and was able to review the demo. By lunch time i had made my decision this was the right company for me and by close of play i made my purchase. I would thoroughly recommend this company for your till solutions. Not only have they supplied me with a really competitive quote but the service i have received so far has been second to none.

impeccable service for normal people!

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: impeccable service for normal people that don't work on cpu's! The customer support team is super friendly and helpful.

Breath of fresh air

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Following a very poor service from other provider it was a 'breath of fresh air' when we started to talk to Alkis at Epos now. It is early stages of our dealings with the company but if their product we have purchased and the rest of the service they supply is as good as that we have received so far from Alkis we will be really pleased.

Cons: I had a bad experience with another provider but I am happy with the product I have purchased from Epos Now.

Received the software a few days ago

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Received the software a few days ago. It has been amazing so far. Customer support is definitely worth it! Thank you, customer rep for your patience and kind support! Ali is here, I really do appreciate the kind help and support which support team did for us.

Would recommend

Sep 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: After dealing with some express and direct epos dimwit's these guys brought a ray of light to what I thought was going to be a dark and expensive failure. Epos Now helped me set up in minutes and one of the customer reps. was more than helpful in showing me around the various functions of their software. EXTREMLEY helpful & I would recommend these guys to anyone else looking to get their business up & running with an Epos system.

Cons: Previously had a poor experience with other epos providers but am very happy with the service from epos now.

Simple and easy

Sep 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Buying an EPOS system for my new business was simple and easy. I was guided through the options and received one to one training on how to set it up. Customer support was extremely patient as I am not a computer whizz.

EPOs Back Office set up from the begining .

Sep 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till. I phoned the support line in the morning & was connected to a 1st line support Agent. I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem. We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ). she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked. I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running. Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner. Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also. Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning. she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation. She is an asset to your team & I hope she receives the recognition she deserves.

Support lines

Sep 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All day your support lines have been patient and super helpful...can't fault this department at all. Happy with the system and enjoying the experience with Epos Now. Support employees have been patient and super helpful.

Fantastic system

Sep 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Very happy with Epos system and don't have any suggestions for improvement at the moment. Finding the system easy to use.

Pros: Fantastic system, simple to use, easy to manage products and stock. The staff were even better, was a massive help with the training and was always interested to assist with any questions. Would recommend to anyone interested in Epos systems.

Hazel Howat

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: Hazel was amazing! Really patient and caring with my problems, and there were definitely a few. Would definitely recommend her help in particular to anyone calling in, will be asking for her if I ever have an issue again.

Cons: Some of the stock management is a little clunky but it's likely we will get used to this over time using it.

Epos Now review

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: excellent support representative! He answered all of our questions very quickly and efficiently while resolving all of our problems. He also recommended a few options that would benefit us using the Eposnow POS system. I could tell that he knew what he was talking about and am confident that he would be able to help our company with any other problems or questions that would arise in the future!

Cons: I do not have much time to get everything setup. I wish I could get this system set up a bit faster.

Great service!

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast responses to questions. Resolved problem quickly and was very friendly and helpful. I am really enjoying this software's functionality.

One of the customer rep was fantastic to work with

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: He was fantastic to work with. Always quick to respond, easy to work with and helped me a lot. I would highly recommend him to anyone. He was great.

Cons: The barcodes for what ever reason would not scan. I just closed the program and re opened it so it could sync and it worked perfectly.

Lukas is awesome

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lukas is an awesome employee. He helped me a lot today to solve my problem. He is always helpful person when it comes to understanding my back office.

Cons: With the hurricane that just hit Florida I was unable to get a hold of the support team. I understand that wasn't their fault though.

The customer support has been extremely helpful

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the customer representative has been extremely helpful and courteous today. My information was entered all wrong, and today Lukas helped me understand how to use the system, and offered to untangle the mess that was made.

Cons: Before customer support untangled the mess the system seemed very chaotic, but now that it is all squared away I love my Eposnow system.

Lukas spent quality time with me

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Lukas spent quality time with me walking me through so much valuable information. A credit to the team. I am in his debt. Great ambassador for your fine company. Bobby Lerz Owner, Hospitality Innovations, Inc.

Cons: The phone signal did not seem very strong. We had a few times we couldn't hear each other but Lukas still got the job done.

Very Knowledgeable

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We were having problems using our receipt printer but we call in to David and he was able to remote in to our system and get our printer up and running and set us up with the booking app for our business.

Cons: The only issue we've running into so far was the issue with the receipt printer but was able to get that resolved.

I have literally never had a better ¿

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have literally never had a better customer service experience than i have with Epos Now. Our business is unique and was always going to throw up some teething problems implementing the software but their friendly attentive service and attention to the tiniest detail or issue was incredible. I can not recommend EposNow enough after having such a terrible experience with Intelligent POS. Thanks to customer representatives and the rest of the team for their professional and superb service.

Customer support representative

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: spoke to Customer support representative. He was absolutely fantastic at resolving the problem. He this this extremely fluently and with great care and patience A credit to a great POS provider.

Cons: Was unable to print receipt at the beginning of my call, thought it be a simple set up, but was able to set it up with help of support.

Amari was great and very helpful.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: He helped me set up 2 of my printers and fire open my cash drawer. His service was very streamlined and he told me it was his first day, he did a good job for that.

Cons: The whole set up is kind of complicated. It should be simple to just plug up a receipt printer and cash drawer, but my problem is fixed and I know what to do now for future reference.

Excellent support

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I had to learn the Epos system in double quick time and he was very helpful talking me through what I needed to know. We didn't have as many training sessions as I would have liked (my fault not his!) but it was a pleasure talking to customer service agent and he was very patient with me.

good support on startup

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: good support, quick, efficient. will continue to work with them. They called in exactly when they said they would. There is still some setup to do, but I am confident that eposnow will be there to help me.

Cons: We got disconnected during the call for a but. It seemed to be a problem with their connection. Made for a little longer of a phone call.

Lukas was a great help

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lukas was a great help to get all my problems solves in a quick manner. The Eposnow team has great customer service.

Cons: I am uploading my products using excel and it can be kind of difficult to navigate. Also I always have to format the file to text.

Customer support representative helped me today and was very ¿

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support representative helped me today and was very helpful and professional i thank him so much for his patience great customer service!

Cons: I was unable to figure out how to use my credit card hardware. But was able to at the end of the call.

Extremely Satisfied

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Epos Now has been extremely helpful with getting my system set up and ready before my store opening. The representatives are always very professional and polite and get done what is needed, no matter how difficult the issue.

Cons: I have only been using Epos Now for a couple of months now but the one con that i have noticed is that my package arrived a few days later than scheduled, this turned out to be because i purchased on a Friday afternoon. i currently do not have any negative comments towards Epos Now as a company or any of their support representatives.

Very Helpful

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very fast and helpful service, was able to help me install software and get printer and cash drawer back up and running

Cons: I was having problems where I was unable to sign out of a demo account that was made for me, but the agent showed me a work around to avoid that problem in the future.

The support staff was very personable and patient

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support staff was very personable and patient in integrating my credit card account. He kept a conversation flowing, and did his best to make the experience as painless as possible. I appreciate the friendly support that this company provides.

Cons: We had a little connectivity issues which made it run a bit slow. It took a little more time than expected.

Incredible service !

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredible service! We have been using the services of Epos now since starting our site shop 18 months ago - the product has proved excellent over this time, and i must say that the service from the support team most recently was incredible. We are only a small company but he really took the time to go through every aspect of our reporting process, and answering our queries Many thanks indeed

Cons: There aren't many bad things to say apart from maybe the software releases can cause some issues every so often

Does what it says and then some...

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: After evaluating a number of potential EPOS solutions for our business we decided that the Epos Now solution was a close watch to our required specification, functionality and ease of use. It provided all of our essential hardware and software requirements and many 'nice to haves' that were on our original list. After installing the system off-site we had an intensive period of testing user data and configuring the system to match our specific business processes. Epos Now provided plenty of training and support during this period and we were impressed with how much functionality was available compared to our old system. After the user acceptance testing was signed off the system was installed seamlessly into the operation and has ran perfectly from day 1. Combined with the remote back office, the Epos Now system has been welcomed by staff, has introduced many new efficiencies into our business and continues to do so the more we use it. We have no hesitation recommending this system to others.

Cons: We had a couple of small software gaps that we needed more help than usual to rectify however epos now made available the support resolve them.

Excellent Customer Service

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: When I called customer service. He was amazing and resolved all the queries that I had through remote support. He explained everything clearly as he resolved the issues and not once did I feel that I was been rushed. One very happy customer, thank you

Cons: I was a bit skeptical about remote support at first thinking it would be a nightmare if we had a serious problem but it works brilliantly

Scott and Oliver

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: This rating is for the support staff, They are very helpful through out our set up. Thanks a lot!

Customer support representative was superb!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support representative in support was superb today i had a couple of problems, solved very efficiently and quickly.

Cons: we've been with epos now since 2015 and apart from some long wait times for support there have been very few issues

Excellent service and support

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I received excellent service and support from Ash recently. He was through and patient in helping me with my epos problem. Thank you.

Cons: Sometimes the wait for support can be quite long but recently it's not been too bad. That's really the only con I've experienced.

Broadwindsor Craft Centre

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I'm sure any future issues will be answered in the same manner and look forward to continuing working with Epos Now.

Pros: Today's session was very easy to follow and understand. The session was conducted by customer support team and was made easy by his willingness to listen and be very patient. I would like to thank him for a most enjoyable working afternoon with all queries answered using his knowledge, suggestions and expertise.

Cons: We had multiple issues however they were discussed and each answered quickly in as much depth as required .

I did a lot of research before deciding...

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Lots more to learn I'm sure but great system.

Pros: I did a lot of research before deciding on Epos Now. Competitively priced with gold functionality and ability to integrate. Our implementation manager was great and got us up and running and we are now trading.

Cons: We had a little issue around delivery. We were on a short timeline but they pulled it out the bag in the end.

Fantastic help from the Support team...

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic help from the Support team who were incredibly patient in resolving our issue. Well done and thank you all for sorting us out and getting us up and running again!

Lucas was very helpful

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lucas was very helpful to get me to understand the software and also his customer service is excellent.

Cons: I did not like how internet explorer was unable to run the eposnow software. I use internet explorer for everything.

Great Help

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lukas was a great help and he was on top of his work. The software fits our needs nicely and I look forward to continuing our relationship with eposnow.

Cons: Unfortunately I didn't want to get on the phone and had to because live chat wasn't available. They said the US is working on getting it soon though.

Reliable

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reliable, fast and easy to work with! I was promised a welcome call within the first few days and they made sure to do that!

Cons: They happen to call me at a time where I was unable to really talk but we got it rescheduled and taken care of.

From perspective of a managing directo who managed the retail manager

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I would like a standard report that shows the number of certain product sold by week. I asked my retail manager to do this to anticipate restocking needs and she never did. Again, if you have this report feature, she couldn't find it.

Pros: I thought your Customer service was excellent! As we used the system more, we found out more of its capabilities.

Cons: I was told my retail manager that there was no way to program a discount in dollars, only in percentage. Can't believe its true, but she swears she searched the system and couldn't find it. So if it's available, it must be hidden. Also, we use computer tablets and the maximum size of the number keys was too small, especially for men with big fingers.

Lucas was very helpful

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lucas was very helpful in solving my issues. I am very pleased with Epos now - I have only been working with it for a few days but I know it is going to work much easier than my other POS system

Cons: Live chat is not currently available in the United States. Sometimes getting on the phone can be a hassle so I can't wait for that feature to be available for me.

Great Customer Support!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My regular support guy, Kevin, was unavailable, so David Chouloute stepped in. He was great, mission accomplished! I appreciate how responsive eposnow support people are. I have worked in the tech industry for 40 years, and I know good support (and bad support!) when I see it. You folks have very good support!

Cons: Still in the process of being setup I have not run into any problems I wasn't able to call in and have solved.

Cristie King

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Alex has been very helpful with the issues we were having with the credit card system. I highly recommend epos.

Pros: Alex has been very helpful with the issues we were having with the credit card system. I highly recommend epos.

Cons: Alex has been very helpful with the issues we were having with the credit card system. I highly recommend epos.

Helpful

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jess has every helpful and explained every thing to me and made it easy to understand what I was doing.

Cons: Had to update my computer before I could use my Epos Now till and it took a little bit longer than we had expected.

Great Support

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: great service very helpful definitely worth it.A++ I needed assistance with upgrading the software and the agent was able to help me very quickly

Cons: I'm still new to the system and anytime I do need assistance I'm able to call in and get great customer service.

Might be good but not for us.

Jul 21, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Nice design with colors, clear to understand , easy to use, quiet convenient with everything stored on the same place.

Cons: Features not specially enough to pay for it. I still be able to access my documents from anywhere without paying. Processing payment method is limited. It seems very useful for restaurant and order but might not enough for rooms retailer like us.

Will not recommend to no one waste your money and your time , if you know anything about software you would not buy it. As soon as they take your money you can't cancel the order for any reasons. Just lost 2.5 grand rubbish again Even don't think bout to

Jul 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Will not recommend to no one waste your money and your time , if you know anything about software you would not buy it. As soon as they take your money you can't cancel the order for any reasons. Just lost 2.5 grand rubbish again Even don't think bout to call them they ripped me off already

Pros: Will not recommend to no one waste your money and your time , if you know anything about software you would not buy it. As soon as they take your money you can't cancel the order for any reasons. Just lost 2.5 grand rubbish again Even don't think bout to call them they ripped me off already

Cons: They just take your money Will not recommend to no one waste your money and your time , if you know anything about software you would not buy it. As soon as they take your money you can't cancel the order for any reasons. Just lost 2.5 grand rubbish again Even don't think bout to call them they ripped me off already

Excellent Support & Customer Service

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent Support & Customer Service. Tiago was very efficient and very helpful with updates, templates and further options that better suits our business. Thank you for all your help! Matt & Terry's Market

Cons: Excellent Support & Customer Service. Tiago was very efficient and very helpful with updates, templates and further options that better suits our business. Thank you for all your help! Matt & Terry's Market

Thiago is the BESTand GREATEST PERSON ¿

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Thiago is the BESTand GREATEST PERSON ON EARTH, he has programed our POS equipments where we are able to open our business tomorrow and tonight I can sleep peacefully. Thank You for the use of the POS equipment. MAHALO and ALOHA (THANK YOU) kIMO (oKIS iNC)aol.c

Cons: Had a shipping issue due to being in Hawaii but was resolved rather quickly by the support team and UPS.

Still working the kinks out but is a good system for the money.

Jul 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good customer service A lot of training material like videos Easy to access anywhere

Cons: Not as easy to setup as was made to believe Not as versatile as was made to believe

Excellent troubleshooting

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I had a web ticket and received a call from David and he was able to fix the issue we were having with out tax as well as fix our cash drawer issue.

Cons: Really just getting setup with everything and haven't run into that many problems yet, but everything does seem good

Brushcreek Falls RV Resort

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support has been very very helpful with setting up our new pos. He has made the process very easy for us.

BAMDesserts

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My support agent Jess was very patient and helpful with getting our system setup. EPOS support cares about their customers.

Cons: The update for the latest version of their till app took about twenty minutes to get completely installed.

Find Something Else

Jul 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Spend the $ and buy Quickbooks POS or something specific to your industry

Pros: Liked the screen layouts and way system 'held' custom orders. Liked the customer support team even though None of our requests were met or resolved

Cons: The way the system incorporated Taxes was horrific. System was a hybrid restaurant / retail solution but not specific to either. If you are a British business this may work I don't know, but for a US retailer this system is a problem. And no attempt to fix by the software writers. I would Not recommend this product.

Thiago was great in helping us set up ¿

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support representative was great in helping us set up our new EPOS Now system. He was extremely helpful in answering all of our questions and getting us started on the right track. We look forward to talking to him in the future if we have any other questions.

Good system, but the true shining star is one of their employees.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1. When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational. Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Horrible,Horrible,Horrible P.O.S system!!!!!!

Jul 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Cost and easy set up is a bout the only pro to this system. Was able to purchase system and get it install within a couple weeks.

Cons: We purchased this system for our new restaurant 3 months ago. We have had problems from day one. Problems with the system communicating with the credit card company(that they recommended), which has resulted in bank accounts being off and customers getting charged multiple times on tips. We have had problems with their CLOUD dropping menu items, printers not working and several other issues. We payed for customer service and have called several times and can't get a hold of them because their based out of the UK and when we do get a hold of them it sounds like they are in a bar trying to trouble shoot our system. Save your money and go with a different system, I wish we would of.

not quite ready for prime time

Jul 03, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: This product was originally designed for retail and they are trying to branch out into hospitality. They have a bunch of updates planned for release in July that are geared towards fine dining. The software just doesn't work for a quick serve.

Pros: The hardware is good if you upgrade the ram. The Customer service "team" is friendly and supportive. It isn't their fault that the software is clunky and hard to use.

Cons: The software is not user friendly. They do not support the hardware after 30 days. If something breaks , too bad. There are no aftermarket parts available in the US so the best they will do is sell you a new system for a discount. That was 900.00 for a new POS which I didn't like anyway. They also sent me a used cash drawer with a credit card slip signed from Shades of America in King of Prussia, PA. That is sloppy . Not very concerned about compliance. It must have been from one of their other retail accounts.

Very Helpful

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Agents are very friendly and helpful, I was able to call in and have a agent remote in and fix my card machine.

Cons: We've had a few issue with the card, and employee swipe cards, but those issue were able to be resolved.

Elk Harbor

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: was very nice and i cant thank her enough for getting our inventory in as fast as we have been sending it she was awesome thank you

Pros: Our implementation manager jessica was very helpful and understanding with us she was able to answer all of the questions we ask her she walked us through all of our back office and showed us how everything worked then she walked us through our pos side also

Cons: Waiting for the newly added integrated app Appointedd to be available for use with booking our customers

credit card reader not working

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: excellent and curtious support

Pros: i was having trouble with the credit card machine not working so i called in and the support staff fixed it quick and was curtious.

Cons: when i arrived at my business the credit card was not working even though it worked the previous day, it was a minor inconvenience and i had to call tech support, where they were able to fix it in a matter of minutes

Very Helpful

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff was very helpful. He was able to answer and explain all questions I had. He was also able to install all drivers needed for my Till to work as we continued to work and help customers on our other device. We are very happy to be using EposNow for our business.

Cons: There were a couple of issue I had with my cash drawer but I was able to call in and have an agent looking in it now. Other than that things have been good.

Misrepresented

Jun 26, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: If you are looking for a low cost system this is the one. However, it will be reflected in the cost and be prepared to pay extra for support.

Pros: Ability to access from a home computer. Screens are fairly customizable. If taken the time to set-up prior to use, fairly quick for staff to adjust to.

Cons: The additional costs for support The length of time to load screens while making changes/updates The multiple screens required to make changes to an item

Fantastic support

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic support team, they solve all my problems extremely efficiently and have a sense of humour too. Nice to speak to such a cheerful team. Well done.

Cons: On this occasion I called on a Monday morning so did not need to wait very long on hold but sometimes I have to wait 10-15 minites.

Staff are very patient and helpful

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It does the job we need it to do, haven't used half the features yet but will do in time. The staff are very patient and helpful sorting out problems.

Cons: After updates there can be problems logging on however the staff are there to sort the problems out when they arise

Unsure at first but now very happy

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Amy is so helpful and explains everything to make it sound simple. Was really unsure about the system at the beginning but now I have had excellent training and feel more confident. Amy is truly good at her job.

Cons: The tablet we use has been a bit slow over the past few days which has been a bit of a problem but it's being addressed in a training call later today.

Delighted with my new EPOS system

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm delighted with my new EPOS system, it's efficient and modern and once I've gotten more to grips with it I'm excited to start using all the features.

Cons: I haven't got any cons so far as I've recently started using the system.

Not the cheapest but service 5star

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The help provided by Terry and others in the office during set up has been invaluable. The knowledge of their system is in-depth and the ability to explain clearly saved a lot of heartache. Many thanks to all the team.

Cons: It's not the cheapest system but the quality of the support makes up for it. They always seem to call me when I have a question.

Love the support

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Mineral Springs Resort (Demetrius)

Pros: Issue was resolved without any problems and the agent/associate was very professional and knowledgeable

Cons: Wait times are longer than expected in the afternoon / minor issues with the vantiv terminal sometimes

Great staff and the product is brilliant

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: So smooth and simple to use and being able to access the back office without having to go on the till is amazing. The staff are great and very helpful.

Cons: The only con I have is that it takes a while to get to know the system but now I've used it for a little while it's easy enough to pick up.

Best example of an Epos system on the market

Jun 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've seen and used other Epos systems and this is by far the best in terms of ease of use, layout and the support staff are friendly and helpful. There is also a Guide Me feature that enables me to learn how to use the system in my own time.

Cons: It would be useful if there was a printed guide for the system so that I wouldn't have to be physically using the system in order to be learning it.

Everything in one box!

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Still getting to know the system so I'm sure we will be able to provide better feedback in the future . I do know there is more functionality than you could ever wish for .

Pros: The clocking in functionality will help us to save alot of money and the telephone support has been second to none , with all the hundreds of questions I need to ask being answered clearly.

Cons: We won't be using the payroll app as it's alittle basic for our requirements, however for a smaller business I'm sure it would be perfect.

Cons I was charged month after month for NOTHING

Jun 19, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

Pros: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

Cons: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

8 months later rounding error stumps an entire company

Jun 19, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: We purchased our system about 8 months ago. We have a retail and service business. When we do a transaction the till rounds up the product total (where $2.00 + $2.00= $4.01 as an exact example) so that the amount charged to the customer is wrong more than 80% of the time. I have spoken to more than 6 employees about our issue. All appear concerned, but still 8 months later our 'cash register' is not accurate. In a financial based industry like POS it seems to me like that would be extremely high in the degree of importance, but to EPOSNOW it seems to be an insurmountable problem as they can not seem to get it right. All I hear are excuses and promises that it will be fixed in April and then in May and now we are halfway through June and still nothing. How can EPOSNOW be in this business and not be accurate? Get it fixed and stop making excuses.

Pros: It's easy to use. Adding products to the till appears to be pretty easy. Many of the features are also easy to use. Pulling reports for anytime it is also very easy.

Cons: The rounding errror is inexcusable. The data base feature is not user friendly at all. The parameters for printing labels is also very rigid and not user-friendly.

Slow and difficult

Jun 16, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: Difficult to get resolution on some issues. If they don't have an answer they ignore you.

Pros: The system has many good features for a large organization, but this complexity can also make the system difficult to use.

Cons: The layout is not compact and especially difficult when using a touchscreen. Label generated through the app is slow and the apps in general are slow and difficult.

Does exactly what it says on the tin

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you put the time into learning the system, it will fulfil any business need you may have. The system will perfect what I need.

Pros: Remote access allows me to work on the business but not having to be there. Once learned the system does everything I could ever need. The software is brilliant.

Cons: Time is needed to initially set up the system but with training, this isn't a massive issue. Sometimes customer service has longer than ideal wait times but the issue is always resolved once you speak to someone.

great customer service

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Rep gave great customer service and was able to get our issue fixed in timely manner, He know how to resolve the issue as soon as we called in

Cons: Nothing too serious, we had an issue with using the customer template at one point in time, but after talking to a rep we figured out what the issue was.

Casual Living

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since choosing EPOS Now for our POS system at our retail store, I have been working closely with a technician in Customer Support. Even when I am frustrated and facing a difficult challenge, they have been calm and professional and always ease my mind that nothing is insurmountable.

Cons: While I can't say that my experience in trying to install a POS system has been easy, I can say that my technician has been so attentive to my needs and has gone over and above in helping me get this going.

Nature's Soul Cafe

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service technician helped greatly with all of my issues regarding the Epos staff management.

Cons: I am waiting for the launch of the new updated version of the app which I am told comes in July

E Vapor Hut

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Would recommend to everyone.

Pros: Great job! I've been struggling with setting up the program for weeks and haven't had much success emailing epos. But a customer representative took his time and answered each of my questions! He was very professional and if he didn't have the answer he found it for me! Give that guy a raise, he's the best Customer Support staff member I've encountered thus far!

Cons: As of now, I do not have any cons for the system. I am still awaiting the launch of the update as well as weighing and would like to see pictures for products. The

Great Helpful Support

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: great helpful support! installation was quick and easy. technicians was great to work with!

Pros: The product is great fast and easy to work with, I was able to call in and have a support agent remote on to my systems to install everything to get me up and running.

Epos Now review

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: was called and informed that changes can be made to the system in due time due to the hard work of the software team.

Pros: Great service, very helpful from purchase to setup and everyday use. Being in the medical field, it's somewhat complicated to find a POS that will allow our business to look clean. Would recommend this product to every busy.

Cons: My only negative is that the miscellaneous products does not have a set cost price that I can attach it to. If it did I would be able to give a better report for the margins for products that aren't sold as frequently.

Adaptive Clothing Store

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The call is always informative, Customer rep has been very helpful. Got all my questions answered, no challenges. For support, he manages to find time to call me on a consistent basis.

Cons: Would love to be able to link eposnow to the web store I am creating. Have heard of an update that will allow such a thing to happen, just been waiting to know when it is available.

E and H Homecenter

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the customer representatives has been a great help to us concerning our inquiries about the system. She is always willing to help and finds ways to benefit our company's till.

Cons: Have had small issues in the past with connecting remotely for support because we are located in Haiti.