# Epos Now Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Epos Now Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more. Source: https://www.capterra.com/p/152638/Epos-Now --- # Epos Now Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Epos Now ## What is Epos Now? Epos Now’s retail POS system sits at the center of your operation. Manage your stock, staff, sales, data and payments from anywhere. Our cloud-based system is ready to grow alongside your business, and gives you access to POS apps for accounting, marketing, ecommerce and more! ## What is Epos Now used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) Recognitions Shortlist Overall rating Based on 721 user reviews Reviews sentiment Positive 68% Neutral 5% Negative 27% Pros & cons Intuitive and accessible system Quick and supported implementation Challenging contract termination Concerns about business practices Starting price $349 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Inventory Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Epos Now alternatives Highest Rated [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,031)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (366)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (552)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (1,310)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152638/Epos-Now/alternatives/) ## FAQs about Epos Now Overview ### What problems does Epos Now solve? Epos Now solves slow store setup, difficult staff onboarding, manual product updates, and poor visibility into sales, stock, labor, and customer trends. Retailers, bars, restaurants, convenience stores, and multi-site managers use it to manage back-office tasks remotely, speed checkout, reduce reporting time, and keep tills running reliably during busy periods. Answer based on 288 reviews Overview ### Which roles and teams benefit most from Epos Now? Epos Now is most used by business owners, executives, and store or operations managers who need tight control over daily retail and hospitality workflows. Leadership teams use it to track sales, inventory, and performance, while frontline managers rely on it to manage transactions, staff activity, reporting, and smoother day-to-day operations. Answer based on 719 reviews Overview ### What company size and industries is Epos Now built for? Epos Now is built primarily for small retail businesses, with 99% of reviewers from small companies and Retail leading at 33%. It also serves hospitality businesses of any size, reflected in Hospitality at 14% and Food & Beverages at 13%, while midsize use is limited at 1% and enterprise usage is absent. Answer based on 720 reviews Features and Usability ### What are the key features of Epos Now? Epos Now includes core POS features like payment processing, inventory management, barcode scanning, and sales reporting. Differentiating features include remote back-office access, staff management with clock in/out and permissions, and accounting integrations such as Xero. Reviewers also frequently mention real-time analytics, customer accounts, and multi-location support. Answer based on 440 reviews Pricing ### How much does it cost and what fees or limitations are included? Epos Now starts at $349 as a one-time Complete Solution that bundles hardware, installation, onboarding, support, and unlimited training. Reviewers often call it cost-effective and reasonably priced, but some small businesses say monthly charges feel high, and some add-ons or extra licenses can increase costs after setup. Answer based on 169 reviews Integrations ### Which third-party tools and platforms does Epos Now integrate with? Epos Now integrates with Shopify, Deputy, Appointedd, Elavon, MYOB Business, Otter, and WooCommerce. Its catalog also shows more than 20 integrations across ecommerce, accounting, scheduling, and marketing, including Mailchimp, QuickBooks Online, PayPal, Salesforce Sales Cloud, Wix, BigCommerce, and Google Calendar. Answer based on 32 reviews Getting Started and Support ### How easy is it to onboard and train a team on Epos Now? Epos Now offers in-person training, live online sessions, webinars, and documentation. Front-line staff usually learn basic till tasks quickly because the interface is intuitive, while admins often need more time for back-office setup, stock, reports, and integrations. Reviewers describe onboarding as generally straightforward, though support responsiveness and training consistency can vary. Answer based on 82 reviews Getting Started and Support ### What customer support options does Epos Now offer, and how do users rate the experience? Epos Now offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe setup help and live assistance as patient, friendly, and quick to resolve issues, but others report inconsistent quality, long waits, weak follow-through, and frustration with after-sales or out-of-hours support. Answer based on 440 reviews Security ### How does Epos Now handle data security and access control? Epos Now uses employee-specific security PINs, passwords, staff login codes, auto-timeout screens, and secure payment processing built into the till. Reviewers also mention staff logins and straightforward employee account management. Some flag limitations around user permissions, including clock-in access being tied to till access, plus isolated concerns about account access and data safety. Answer based on 15 reviews ## Who uses Epos Now? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 113 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 113 reviews Administrative 31% Administrative 31% Entrepreneurs/ Owners 21% Sales & Business Development 7% Customer Services & Support 5% Others 35% Top industries Based on 113 reviews Hospitality 34% Retail 28% Restaurants 17% Food & Beverages 16% Other 5% ## Pros and Cons Intuitive and accessible system 89% positive reviews out of 105 Most users report ease of use, highlighting straightforward navigation and minimal training for daily operations. Challenging contract termination 98% negative reviews out of 49 Most reviewers find cancellation difficult, mentioning ongoing charges, ignored requests, and restrictive contract terms. Richie D Owner, 1 employee. "I had 4 different customer reps in the short time I used them. But worst of all when went to cancel their useless service they had me locked into a contract that I can't get out of so I'm stuck paying them and the better system I upgraded to." Quick and supported implementation 81% positive reviews out of 53 Most users comment setup is straightforward, with helpful guidance making initial configuration smooth for new businesses. Marcus T Owner, 2 - 10 employees. "The till system is very easy to use and navigate , we were able to add our own products and set up till exactly how we wanted it to look" Concerns about business practices 80% negative reviews out of 41 Most users report feeling misled, describing experiences of lost money, unmet promises, and accusations of deceptive conduct. Comprehensive business reporting tools 81% positive reviews out of 48 Most reviewers describe reporting as detailed and versatile, enabling efficient business analysis and informed decisions. Kasim A Director, 11 - 50 employees. "We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores." Difficult and delayed refunds 97% negative reviews out of 34 Most reviewers indicate refund issues, citing long waits, unresponsive support, and frequent denial of return requests. Kevin P retail, 1 employee. "They quit answering my call so i couldnt even return the equipment to get a refund and now they have charged me an addition 185 bucks in a system that was never used and agin i cant get on touch with anyone ti resolve my issue." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Sales Reports 3.7 (230) 69.13% of 230 reviewers that rated this feature as important or highly important Epos Now offers comprehensive sales reporting, helping you track trends, analyze product performance, and manage finances. Reviewers appreciate the detailed breakdowns, ease of extraction, and filtering options, though some mention inaccuracies and a lack of advanced reporting capabilities. Payment Processing 3.5 (209) 62.68% of 209 reviewers that rated this feature as important or highly important You benefit from straightforward payment processing with multiple tender options and next-day payouts. Reviewers indicate the system is easy to use and integrates well with card terminals, but some report unexpected fees, forced integrations, and occasional reliability problems. Inventory Management 3.1 (139) 53.96% of 139 reviewers that rated this feature as important or highly important It helps you monitor stock levels and sales for better restocking decisions. Some users say it’s simple and valuable for tracking inventory, but others report manual processes, syncing issues, duplicate SKUs, and a lack of user-friendliness. Electronic Payments 3.6 (133) 65.41% of 133 reviewers that rated this feature as important or highly important Epos Now gives you integrated electronic payment options, making transactions fast and simple. Reviewers appreciate the ease of use, prompt payments, and seamless integration with card terminals, though some mention occasional slowness and rare technical issues. Order Management 3.4 (95) 58.95% of 95 reviewers that rated this feature as important or highly important With this capability, you can track and manage customer orders efficiently, including syncing order screens and printing to separate stations. Users think it’s easy to plan purchases and monitor open orders, though some report occasional crashes and limited automation. For Retail 3.6 (86) 72.09% of 86 reviewers that rated this feature as important or highly important For Retail Stores Epos Now 111 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Track employees' arrival and departure timings for payroll purposes Manage goods purchased or received from third-party suppliers/consignors Manage, organize, and store contact information Accept and process credit card transactions Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Alter the layout and content of reports Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Accept and process credit/debit card transactions Track products that are for sale at a reduced price or part of coupon promotions Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Epos Now gives you integrated electronic payment options, making transactions fast and simple. Reviewers appreciate the ease of use, prompt payments, and seamless integration with card terminals, though some mention occasional slowness and rare technical issues. Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Software used by Bakery shops and services Designed for bars, clubs, nightclubs, etc. Designed for food trucks Specifically for jewelry store management Software designed for use by liquor stores Serves restaurants For Retail Stores Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Transactions that typically involve face-to-face interactions between the payer and the payee Monitor product stock levels It helps you monitor stock levels and sales for better restocking decisions. Some users say it’s simple and valuable for tracking inventory, but others report manual processes, syncing issues, duplicate SKUs, and a lack of user-friendliness. Maintain and control the stock level of inventory Track stock count levels to manage product reordering Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Allows users to view inventory and build a menu that's appropriate Process of printing custom labels through various methods. Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Clients can submit payments via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations Manage multiple teams and operations from a central location Process payments via multiple modes directly through the application Ability of websites, web applications, or mobile applications to function without an active internet connection Tracks and processes online orders Accept and process online payment transactions Print tickets, receipts, and other information on location Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products With this capability, you can track and manage customer orders efficiently, including syncing order screens and printing to separate stations. Users think it’s easy to plan purchases and monitor open orders, though some report occasional crashes and limited automation. Send / receive, process, and execute orders Track orders throughout the fulfillment process Automate order processes to improve operational efficiency in fulfillment, shipping, and more Integration with payment gateways to facilitate online transactions You benefit from straightforward payment processing with multiple tender options and next-day payouts. Reviewers indicate the system is easy to use and integrates well with card terminals, but some report unexpected fees, forced integrations, and occasional reliability problems. Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems Track and manage the profit margin between the cost of a product and its selling price. Tool used to determine accurate pricing and product eligibility for borrowers Present a catalog of inventory that customers can view Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Manage sales in retail stores For retailers Track and facilitate returns of products sold Information about revenue from sales of a particular product in the past. Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. Epos Now offers comprehensive sales reporting, helping you track trends, analyze product performance, and manage finances. Reviewers appreciate the detailed breakdowns, ease of extraction, and filtering options, though some mention inaccuracies and a lack of advanced reporting capabilities. Calculation of consumption tax imposed on the sale of goods/services Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Generate separate bills for various meals and combos within a complete order Distribute a bill into multiple payers according to the proportion suggested by the payers Schedule shifts for staff/employees, track hours worked, and manage staff payroll Manage the buying, selling, and holding of stocks Assign waitstaff and coordinate the table services Attach digital tags to documents and assets for identification, search, or monitoring purposes Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Interactivity between software and users by touching areas on the screen of display devices Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 3.8 (721) 3.8 Based on 721 reviews ## Pricing Value for money 3.6 (674) [View pricing plan details](https://www.capterra.com/p/152638/Epos-Now/pricing/) Complete Solution $349.00 Flat Rate,One Time It includes: - 80mm Ethernet Receipt Printer - Contactless Payments - Installation and Configuration - Personalised One-on-One Onboarding - Secure All-Metal Cash Drawer - Support - Unlimited Training & Coaching Value for money 3.6 (674) 3.6 Based on 674 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (696) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (696) 3.6 Based on 696 reviews ## User reviews Overall rating 3.8 Based on 721 reviews Filter by rating 5(428) 4(61) 3(39) 2(22) 1(171) Mentioned topic Sorted by most recent AK Andrea K. General Manager Hospitality ### "Great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2026 Great service, great support, and easy to navigate. We wouldn't be without our EPOS System for our business. Pros EPOS System is so easy to use, and the service from the team is great. The security of the systems is so thorough. Cons Sometimes it can be over whelming all the different functions it can do, and a little complicated. Its not a cheap system but worth it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Diane M. Catering Services Manager Restaurants ### "Great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2026 The team enjoy using the system as it is very user friendly. The finance team can access the back office and pull off up to date financial information. Pros Epos now is very user friendly, we have received excellent assistance with any training issues. We have extended the use of the systems through two more of our outlets and the process has been very simple. Cons The system is great to use and once you understand that the programming works in layers you will get on great Switched from [XEPOS](https://www.capterra.com/p/208844/XEPOS/) system was clunky and very poor support, not a great fit for our needs Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reasons for choosing Epos Now the system was too expensive for our needs as a charity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sarah A. accountatnt Restaurants ### "brilliant Epos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 my experience has been positive throughtout. Staff are very helpful over the phone. its great that theres someone to help instantly. Pros Customer support is excellent, always sort out any issues on phone support. have sorted any technical issues. Cons cant really say anything i least like, I've had no issues. The service has always been immediately sorted. Switched from [Bleep Security](https://www.capterra.com/p/10041575/Bleep-Security/) bleep was awful to use, kept stopping working Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Keedan H. Director Hospitality ### "10/10 amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 Pros Amazing simplicity, fantastic customer service, easy payouts, also offered us credit which massivly helped us in time of need. Cons Theirs nothing we least like about epos, we wish their was a easy loyalty card system for our customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2026 Hi Keedan, Thank you so much for sharing this. It's great to hear that the system has been straightforward to use and that the credit option came through when you needed it most. On the loyalty side, we do have options that might work well for your customers. If you'd like to explore what's available, just drop us a line at eposnowsocial@eposnow.com and we can point you in the right direction. Really appreciate you taking the time to leave this review. Thanks, Epos Now Customer Experience Team HL Hazel L. Business owner Retail ### "Beware!!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 18, 2026 Pros Software and interface is user friendly. I understand why it’s appealing but you’re trapped- it’s not worth it Cons We’ve used Eposnow software and hardware for 5 years. The hardware that we are using and purchased from EposNow is starting to fail and despite paying support they advised they no longer support this hardware and sold us a replacement monitor. This “replacement monitor” is a locked device and we can’t access the internet on it. We therefore can’t access our emails and place orders which are essential day to day business tasks that our previous hardware was capable with. Despite asking for a return for the hardware we’ve been advised by customer service they won’t accept it back. I’ve repeatedly asked for a phone call to discuss and we’re constantly brushed off and ignored. Since Epos now has stopped integration of payments we were going to switch contracts to their own payments but if this is the customer service they offer after being with them in 5 years we’ve lost all respect for the company. They don’t value existing customers, only ones signing on. Beware. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Hi Hazel, I'm really sorry to hear about your experience, especially after five years with us. This is not the standard of service we want any customer to receive, and I completely understand your frustration. The issues you've described around hardware support, the limitations of the replacement monitor, and the difficulty getting a call back are all things we need to look into properly. You deserve a proper conversation about this, not to be brushed off. Please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and I'll make sure this gets the attention it needs. We'd like the chance to put this right. Thanks, Epos Now Customer Experience Team RS Russell S. Director Hospitality ### "Avoid. Simple." 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 14, 2026 Negative for sure. Avoid, avoid, avoid. Ruthless and well known now for being u ethical - I won’t be surprised if they are gone soon or rebranded. Pros Attractive easy to use system and they are great at pulling you in. The good reviews are all forced on you when you sign up Cons Customer service and unethical tactics to charge extra costs. Overall, a terrible company - avoid at all costs Switched from [Tabology EPOS](https://www.capterra.com/p/154530/BarTab/) Epos now fooled me - they get you in and then trap you Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Hi Russell, I'm sorry to read about your experience with us. The concerns you've raised around additional costs and customer service are not what we want for any of our customers, and I can understand why this has left you feeling frustrated. I'm glad that you've found the system easy to use however we'd genuinely like the opportunity to look into what's happened and see if we can put things right. If you're willing, please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and we'll reach out. Thanks, Epos Now Customer Experience Team ES Emily S. Notary Public, PennDOT agent Consumer Services ### "Positive Professional in Pennsylvania" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2026 EPOS Now is so easy to work with that I have not needed to consider any other similar products in the 5 years I have been a customer. Pros EPOS NOW provides a quality product that is easy to operate and utilize in a variety of ways in a variety of settings. New staff catch on quickly and adjustment can be made easily to accommodate new products and customer needs. It is a superior product. Cons The only difficulty I have experience is occasional interruptions in the transfer of funds, but they were handled quickly and efficiently. Also, the time difference between the United States and England required an adjustment when reaching out of help in the beginning, but my account manager, Hayden Greenhall, does a spectacular job of keeping in contact and resolving any minor problems we have experienced. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2026 Hi Emily, Thank you so much for taking the time to share your experience after five years with us. It's genuinely lovely to hear that the system has worked well across your team and that new staff find it easy to pick up. We're also really pleased to know that Hayden Greenhall has been looking after you so well, he's a super star who's been with us a few years and it's lovely to see him continously deliver great service to our merchants. Navigating the time difference between the US and UK can be tricky, so it's great that he's been helpful whenever you've needed support. We truly appreciate your loyalty and look forward to continuing to support your business. Thanks, Epos Now Customer Experience Team DB David B. Director Hospitality ### "Just renewed agreement for another \[8\] years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2026 Experience has been excellent. We continue to work with Epos Now for another 8 years or more. Keep up the good work. Pros We have been with Epos Now for 9 years. It has been a great journey with good customer support. The payment processing has been seamless. The product just works. Cons There are no cons as far as I am concerned. I just hope that the service continues as is and even offers more in the future. Alternatives considered [takepayments](https://www.capterra.com/p/10027255/takepayments/) Reasons for choosing Epos Now we liked the comprehensiveness and it served our purpose Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2026 Hi David, Thank you so much for sharing this. Nine years is a fantastic milestone, and we're genuinely proud to have been part of your journey. It's brilliant to hear that Payments has been seamless and that the system continues to do exactly what you need. That reliability is what we always aim for. We're excited to keep building on this with you for many more years to come. Thanks, Epos Now Customer Experience Team AU Anonymous User IT Support Hospitality ### "Unannounced service disruption and poor communication impacting trading" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 23, 2026 Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service. Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments. We had previously been operating successfully using the Paymentsense Cloud App in conjunction with our existing PaymentSense terminals without issue. Without prior warning, this functionality ceased to operate. This resulted in a complete interruption to trading. For several hours, we were unable to accept card payments while attempting to identify the cause of the issue. No communication, alerts, or prior notification were provided by EposNow, which left us without clarity or direction during a critical period of trading. It subsequently became apparent that we were not the only business affected. A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning. At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated. As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode. As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable. There was no proactive communication, no structured transition, and limited effective support when issues arose. To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time. Overall, the handling of this situation demonstrated a lack of communication and consideration for long-standing customers. The impact on operations was significant and avoidable. As a result, we are actively reviewing alternative EPOS providers and intend to move away from EposNow. This experience has fundamentally undermined confidence in the platform. This level of disruption, without warning or clear communication, is not acceptable for a business-critical system. Pros The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues. Cons Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2026 Dear valued customer, Thank you for taking the time to share such detailed feedback. We appreciate how important clear communication and system reliability are, particularly when changes impact business-critical operations, and we’re sorry to hear about the disruption you’ve described. At this time, we haven’t been able to locate your account based on the information available. We kindly ask that you contact us at eposnowsocial@eposnow.com with your account information, registered email address, or any relevant case references so we can investigate this fully. Once we have these details, our team will review the situation thoroughly and ensure the appropriate team follows up to address your concerns. Thanks, Epos Now TD Tabitha D. Manager Retail ### "We Love the Ease" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Wonderful. We loved it so much we added a second cash register. And the second one was cheaper than the first time around. Pros Easy to use, great for all kinds of businesses. Wonderful customer service. I like that I can add employees or delete employees with ease. And each employee has their own security pin so there is no having to change the whole system. Cons When we were out of internet due to a storm our Epos would not run without internet for more than 1 day. We had to go old school with paper and calculator. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Our old cash register was a small manual one. this one helps keep up with the ease and pace of the business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2026 Dear Tabitha, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system easy to use and flexible for managing your team, and that your experience with our customer service has been a positive one. We also appreciate you highlighting your experience during the internet outage, as feedback like this helps us continue to improve. It’s fantastic to know the system has supported your business growth, including adding a second register. If you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now [View all Reviews](https://www.capterra.com/p/152638/Epos-Now/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Square Point of Sale vs Epos Now](https://www.capterra.com/compare/152638-275802/Epos-Now-vs-Square-Point-of-Sale)[Clover vs Epos Now](https://www.capterra.com/compare/152638-226864/Epos-Now-vs-Clover)[PayPal Point of Sale vs Epos Now](https://www.capterra.com/compare/152638-171165/Epos-Now-vs-PayPal-Here-app)[Shopify POS vs Epos Now](https://www.capterra.com/compare/152638-205337/Epos-Now-vs-Shopify-POS)[Boulevard vs Epos Now](https://www.capterra.com/compare/152638-180087/Epos-Now-vs-Boulevard)[Toast POS vs Epos Now](https://www.capterra.com/compare/136301-152638/Toast-POS-vs-Epos-Now)[Genius vs Epos Now](https://www.capterra.com/compare/152638-195074/Epos-Now-vs-Genius)[Lightspeed Retail vs Epos Now](https://www.capterra.com/compare/120491-152638/Lightspeed-Retail-vs-Epos-Now)[Odoo vs Epos Now](https://www.capterra.com/compare/135618-152638/Odoo-vs-Epos-Now) [Loyverse POS vs Epos Now](https://www.capterra.com/compare/150632-152638/Loyverse-POS-vs-Epos-Now)[Square for Retail vs Epos Now](https://www.capterra.com/compare/152638-170272/Epos-Now-vs-Square-for-Retail)[Revel Systems vs Epos Now](https://www.capterra.com/compare/135040-152638/Revel-iPad-POS-vs-Epos-Now)[Gofrugal vs Epos Now](https://www.capterra.com/compare/71693-152638/GoFrugal-POS-Software-vs-Epos-Now)[CAKE POS vs Epos Now](https://www.capterra.com/compare/143463-152638/Cake-POS-vs-Epos-Now)[SpotOn vs Epos Now](https://www.capterra.com/compare/152638-197473/Epos-Now-vs-SpotOn-Restaurant)[Lavu vs Epos Now](https://www.capterra.com/compare/118828-152638/Lavu-vs-Epos-Now)[CleanCloud vs Epos Now](https://www.capterra.com/compare/133390-152638/CleanCloud-vs-Epos-Now)