# Epos Now Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Epos Now Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more. Source: https://www.capterra.com/p/152638/Epos-Now/ --- # Epos Now Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Epos Now ## What is Epos Now? Epos Now’s retail POS system sits at the center of your operation. Manage your stock, staff, sales, data and payments from anywhere. Our cloud-based system is ready to grow alongside your business, and gives you access to POS apps for accounting, marketing, ecommerce and more! ## What is Epos Now used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) Recognitions Shortlist Overall rating Based on 726 user reviews Reviews sentiment Positive 68% Neutral 5% Negative 27% Pros & cons Intuitive and accessible system Quick and supported implementation Challenging contract termination Concerns about business practices Starting price $349 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Inventory Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Epos Now alternatives [4.2 (1,316)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.1 (553)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (216)](https://www.capterra.com/p/133390/CleanCloud/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152638/Epos-Now/alternatives/) ## FAQs about Epos Now Overview ### What problems does Epos Now solve? Epos Now solves slow till setup, difficult staff onboarding, manual product updates, and poor visibility into sales, stock, labor, and busy periods. Retail, hospitality, and multi-store teams use it to speed checkout, manage employees and permissions, run cloud-based back-office reports, and reduce time spent on bookkeeping, troubleshooting, and day-end reporting. Answer based on 312 reviews Overview ### Which roles and teams benefit most from Epos Now? Epos Now is most used by business owners, store managers, and senior leaders running retail or hospitality operations. Owners and directors rely on it for sales visibility, inventory control, and reporting, while managers and operations teams use it to process transactions, oversee staff activity, and keep day-to-day service running efficiently. Answer based on 725 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Epos Now built for? Epos Now is built for small retail and hospitality businesses, with 99% of reviewers from small companies and 33% in Retail. It also serves Hospitality at 14% and Food & Beverages at 12%, while midsize businesses make up 1% of reviewers and enterprise usage is effectively absent. Answer based on 726 reviews Features and Usability ### What are the key features of Epos Now? Epos Now includes core POS features like payment processing, inventory management, sales reporting, and staff management, which reviewers discuss most often. Differentiating capabilities include remote back-office access, real-time analytics, table management for hospitality, and accounting integrations such as Xero, plus role-based staff logins and time clock tools. Answer based on 447 reviews Pricing ### How much does it cost and what fees or limitations are included? Epos Now starts at $349 as a one-time Complete Solution package with hardware, installation, onboarding, support, and unlimited training. Reviewers often call it cost-effective and reasonably priced, but some small businesses say monthly charges feel high, and some features or extra licenses can add subscription costs. Answer based on 172 reviews Integrations ### Which third-party tools and platforms does Epos Now integrate with? Epos Now integrates with Shopify, Deputy, Appointedd, Elavon, MYOB Business, Otter, and WooCommerce, with Shopify the most frequently mentioned by reviewers. It also supports over 20 integrations from its catalog, including Mailchimp, QuickBooks Online, Salesforce Sales Cloud, PayPal, BigCommerce, Wix, Google Calendar, and Gmail. Answer based on 32 reviews Getting Started and Support ### How easy is it to onboard and train a team on Epos Now? Epos Now is usually quick to onboard for frontline staff because the till interface is intuitive and basic tasks can be learned fast. It offers in-person training, live online sessions, webinars, and documentation. Admins often need more time for back-office setup, reporting, stock, and integrations, and support responsiveness can vary. Answer based on 84 reviews Getting Started and Support ### What customer support options does Epos Now offer, and how do users rate the experience? Epos Now offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe setup help as patient, clear, and effective, with quick fixes by phone or chat. However, others report inconsistent service quality, long waits, unresolved tickets, and weaker support outside regular hours. Answer based on 447 reviews Security ### How does Epos Now handle data security and access control? Epos Now uses employee-specific security PINs, passwords, staff login codes, screen auto-timeout, and secure built-in payment processing. Reviewers also mention easy employee account management and daily sales notifications. Some note access control gaps, such as clock-in features requiring till access, plus isolated concerns about account access and data safety. Answer based on 16 reviews ## Who uses Epos Now? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 312 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 312 reviews Administrative 29% Administrative 29% Entrepreneurs/ Owners 17% Sales & Business Development 9% Customer Services & Support 6% Others 39% Top industries Based on 312 reviews Hospitality 34% Retail 28% Restaurants 17% Food & Beverages 16% Other 5% ## Pros and Cons Intuitive and accessible system 89% positive reviews out of 105 Most users report ease of use, highlighting straightforward navigation and minimal training for daily operations. Challenging contract termination 98% negative reviews out of 49 Most reviewers find cancellation difficult, mentioning ongoing charges, ignored requests, and restrictive contract terms. Richie D. Owner, 1 employee. "I had 4 different customer reps in the short time I used them. But worst of all when went to cancel their useless service they had me locked into a contract that I can't get out of so I'm stuck paying them and the better system I upgraded to." Quick and supported implementation 81% positive reviews out of 53 Most users comment setup is straightforward, with helpful guidance making initial configuration smooth for new businesses. Marcus T. Owner, 2 - 10 employees. "The till system is very easy to use and navigate , we were able to add our own products and set up till exactly how we wanted it to look" Concerns about business practices 80% negative reviews out of 41 Most users report feeling misled, describing experiences of lost money, unmet promises, and accusations of deceptive conduct. Comprehensive business reporting tools 81% positive reviews out of 48 Most reviewers describe reporting as detailed and versatile, enabling efficient business analysis and informed decisions. Kasim A. Director, 11 - 50 employees. "We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores." Difficult and delayed refunds 97% negative reviews out of 34 Most reviewers indicate refund issues, citing long waits, unresponsive support, and frequent denial of return requests. Kevin P. retail, 1 employee. "They quit answering my call so i couldnt even return the equipment to get a refund and now they have charged me an addition 185 bucks in a system that was never used and agin i cant get on touch with anyone ti resolve my issue." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Sales Reports 3.8 (233) 69.53% of 233 reviewers that rated this feature as important or highly important Epos Now offers comprehensive sales reporting, helping you track trends, analyze product performance, and manage finances. Reviewers appreciate the detailed breakdowns, ease of extraction, and filtering options, though some mention inaccuracies and a lack of advanced reporting capabilities. Payment Processing 3.5 (211) 63.03% of 211 reviewers that rated this feature as important or highly important You benefit from straightforward payment processing with multiple tender options and next-day payouts. Reviewers indicate the system is easy to use and integrates well with card terminals, but some report unexpected fees, forced integrations, and occasional reliability problems. Inventory Management 3.1 (141) 54.61% of 141 reviewers that rated this feature as important or highly important It helps you monitor stock levels and sales for better restocking decisions. Some users say it’s simple and valuable for tracking inventory, but others report manual processes, syncing issues, duplicate SKUs, and a lack of user-friendliness. Electronic Payments 3.6 (133) 65.41% of 133 reviewers that rated this feature as important or highly important Epos Now gives you integrated electronic payment options, making transactions fast and simple. Reviewers appreciate the ease of use, prompt payments, and seamless integration with card terminals, though some mention occasional slowness and rare technical issues. Order Management 3.4 (95) 58.95% of 95 reviewers that rated this feature as important or highly important With this capability, you can track and manage customer orders efficiently, including syncing order screens and printing to separate stations. Users think it’s easy to plan purchases and monitor open orders, though some report occasional crashes and limited automation. For Retail 3.6 (88) 72.73% of 88 reviewers that rated this feature as important or highly important For Retail Stores Epos Now 111 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Track employees' arrival and departure timings for payroll purposes Manage goods purchased or received from third-party suppliers/consignors Manage, organize, and store contact information Accept and process credit card transactions Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Alter the layout and content of reports Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Accept and process credit/debit card transactions Track products that are for sale at a reduced price or part of coupon promotions Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Epos Now gives you integrated electronic payment options, making transactions fast and simple. Reviewers appreciate the ease of use, prompt payments, and seamless integration with card terminals, though some mention occasional slowness and rare technical issues. Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Software used by Bakery shops and services Designed for bars, clubs, nightclubs, etc. Designed for food trucks Specifically for jewelry store management Software designed for use by liquor stores Serves restaurants For Retail Stores Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Transactions that typically involve face-to-face interactions between the payer and the payee Monitor product stock levels It helps you monitor stock levels and sales for better restocking decisions. Some users say it’s simple and valuable for tracking inventory, but others report manual processes, syncing issues, duplicate SKUs, and a lack of user-friendliness. Maintain and control the stock level of inventory Track stock count levels to manage product reordering Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Allows users to view inventory and build a menu that's appropriate Process of printing custom labels through various methods. Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Clients can submit payments via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations Manage multiple teams and operations from a central location Process payments via multiple modes directly through the application Ability of websites, web applications, or mobile applications to function without an active internet connection Tracks and processes online orders Accept and process online payment transactions Print tickets, receipts, and other information on location Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products With this capability, you can track and manage customer orders efficiently, including syncing order screens and printing to separate stations. Users think it’s easy to plan purchases and monitor open orders, though some report occasional crashes and limited automation. Send / receive, process, and execute orders Track orders throughout the fulfillment process Automate order processes to improve operational efficiency in fulfillment, shipping, and more Integration with payment gateways to facilitate online transactions You benefit from straightforward payment processing with multiple tender options and next-day payouts. Reviewers indicate the system is easy to use and integrates well with card terminals, but some report unexpected fees, forced integrations, and occasional reliability problems. Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems Track and manage the profit margin between the cost of a product and its selling price. Tool used to determine accurate pricing and product eligibility for borrowers Present a catalog of inventory that customers can view Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Manage sales in retail stores For retailers Track and facilitate returns of products sold Information about revenue from sales of a particular product in the past. Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. Epos Now offers comprehensive sales reporting, helping you track trends, analyze product performance, and manage finances. Reviewers appreciate the detailed breakdowns, ease of extraction, and filtering options, though some mention inaccuracies and a lack of advanced reporting capabilities. Calculation of consumption tax imposed on the sale of goods/services Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Generate separate bills for various meals and combos within a complete order Distribute a bill into multiple payers according to the proportion suggested by the payers Schedule shifts for staff/employees, track hours worked, and manage staff payroll Manage the buying, selling, and holding of stocks Assign waitstaff and coordinate the table services Attach digital tags to documents and assets for identification, search, or monitoring purposes Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Interactivity between software and users by touching areas on the screen of display devices Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 3.8 (726) 3.8 Based on 726 reviews ## Pricing Value for money 3.6 (679) [View pricing plan details](https://www.capterra.com/p/152638/Epos-Now/pricing/) Complete Solution $349.00 Flat Rate,One Time It includes: - 80mm Ethernet Receipt Printer - Contactless Payments - Installation and Configuration - Personalised One-on-One Onboarding - Secure All-Metal Cash Drawer - Support - Unlimited Training & Coaching Value for money 3.6 (679) 3.6 Based on 679 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (701) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (701) 3.6 Based on 701 reviews ## User reviews Overall rating 3.8 Based on 726 reviews Filter by rating 5(432) 4(61) 3(39) 2(22) 1(172) Mentioned topic Sorted by most recent SC Stephen C. IT Administrator Museums and Institutions ### "Great system and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2026 Overall, EPOS Now is an excellent system and, being a new customer, the whole experience from contacting Sales to support has been a positive experience. Pros One of the most positive aspects of working with EPOS Now is their customer support. Their on-line support centre is easy to access and use, with access to live chat and the Epos Now community. Fault tickets can be raised on complex problems, most of which are answered in a timely manner. Most importantly (and this is rare these days!) you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. Support is also available at weekends. Cons Too may emails urging customers to promote/refer their service to other companies! Some of the Back Office controls for products are too complex. Switched from [Square Online](https://www.capterra.com/p/275800/Square-Online/) EPOS Now has a better user interface for till operators and administrators. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 7, 2026 Hi Stephen, Thank you so much for taking the time to share your experience with us. It's genuinely great to hear that our support team has made a positive impression, and that you've found the help line, live chat, and remote access features useful. We know how important it is to have real people available when you need them, especially at weekends. We appreciate your honest feedback about the referral emails and Back Office complexity too. We're always looking at ways to improve, and comments like yours help us focus on what matters most. We're really pleased the whole journey from Sales through to support has been a positive one. Welcome to Epos Now. Thanks, Epos Now Customer Experience Team Edward C. Managing Director Retail ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 2, 2026 They seem to care about helping us grow our business. Fees are low and they have lots of free courses to help learn new features as they are released. They seem to care a lot about after sales service and are a friendly team. Whenever I have called for phone support they have been quick at resolving problems. Pros I have looked at alternative suppliers and Epos Now were the most favourable. They have low fees so they are value for money and they provided us with an e-commerce solution too. Credit Card payments work very well and we receive funds quickly. The software is very easy to use, seems secure and I am impressed with the stock control management of the software. Cons I can't think of any negatives really but would appreciate a pro-active stance to improve our till and provide a larger screen. If they had a sales rep calling in once a year I would appreciate that. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 7, 2026 Hi Edward, Thank you so much for taking the time to share your experience with us. It's brilliant to hear that you've found our fees competitive and that the e-commerce solution, card payments, and stock control are all working well for your business. We really appreciate your suggestion about annual check-ins and screen options. That kind of feedback genuinely helps us improve, and I'll make sure it's passed along to the relevant teams. We're glad to be part of your business journey, and it's great to know the support team has been helpful when you've needed them. Thanks, Epos Now Customer Experience Team KP Kathryn P. Owner Arts and Crafts ### "Couldn't work without it now" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2026 Pros The whole cloud system is fantastic. From checking stock to following patterns of sales. The till system is very easy to use. The phone support is excellent if there is any issue or for extra training. You get your card payment through next day regardless of what day that is which means its easier to pay invoices. Value for money especially for the card transactions, with a nominal fee. Accessible from anywhere as on the cloud but secure and easy to use. Cons You need a WiFi signal for the card reader and to log on and close the till. so if the network is down its very difficult to use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 7, 2026 Hi Kathryn, Thank you so much for taking the time to share your experience. It's great to hear the cloud system is working well for you, from stock management to sales insights, and that the till has been easy to get to grips with. We're also pleased the phone support has been helpful whenever you've needed it, and that next-day card payments are making a real difference to your cash flow. Your point about WiFi dependency is fair feedback, and it's something we're always looking to improve. We appreciate you flagging it. Thanks, Epos Now Customer Experience Team Brendan S. Owner Retail ### "EPOS now - a great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 Fantastic, will recommend to anyone looking for an easy to use and setup EPOS system - with really great MI and insights Pros Easy for my staff to use. Works all the time, never had an issue. Easy to view fincaials, a great product. If I have ever phoned support they have been amazing Cons I havent found anything that I dont like about the product, easy to setup and use, and had no issues Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reasons for choosing Epos Now Reviews on utube and talking to owners who had use the other products Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 7, 2026 Hi Brendan, Thank you so much for this brilliant review. It's great to hear that the system has been reliable and easy for your team to pick up, and that the financial reporting and insights are working well for you. We're also really pleased to know that our support team have looked after you whenever you've needed them. Reviews like yours mean a lot, and we appreciate you recommending us to others. Thanks, Epos Now Customer Experience Team IG Isaac G. Gerente Retail ### "Nada recomendables" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 24, 2026 Muy mal, excepto los técnicos que te van explicando el uso, las reclamaciones se la pasan por el forro Pros El servicio pos venta da pena, además tengo una reclamación y me Dan largas, no lo recomiendo para nada Cons Todo, no te solucionan nada cuando tienes un problema, la impresora de etiquetas no valen para mi negocio Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Andrea K. General Manager Hospitality ### "Great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2026 Great service, great support, and easy to navigate. We wouldn't be without our EPOS System for our business. Pros EPOS System is so easy to use, and the service from the team is great. The security of the systems is so thorough. Cons Sometimes it can be over whelming all the different functions it can do, and a little complicated. Its not a cheap system but worth it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 7, 2026 Hi Andrea, Thank you so much for taking the time to share your experience with us. It's wonderful to hear that you've found the system easy to use and that our team has provided great service. We completely understand that the range of features can feel a bit overwhelming at first. If you ever want a refresher on any specific functions or would like tips on getting the most out of your system, our support team would be happy to help. We really appreciate your kind words and are glad the system has become an essential part of your business. Thanks, Epos Now Customer Experience Team DM Diane M. Catering Services Manager Restaurants ### "Great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2026 The team enjoy using the system as it is very user friendly. The finance team can access the back office and pull off up to date financial information. Pros Epos now is very user friendly, we have received excellent assistance with any training issues. We have extended the use of the systems through two more of our outlets and the process has been very simple. Cons The system is great to use and once you understand that the programming works in layers you will get on great Switched from [XEPOS](https://www.capterra.com/p/208844/XEPOS/) system was clunky and very poor support, not a great fit for our needs Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reasons for choosing Epos Now the system was too expensive for our needs as a charity Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 7, 2026 Hi Diane, Thank you so much for taking the time to share your experience with us. It's wonderful to hear that the system has been user friendly for your team and that expanding to your other outlets went smoothly. We're really pleased the finance team are finding the back office reporting useful for staying on top of things. Knowing the system works well for a charity like yours means a lot to us. If there's ever anything else we can help with as you continue to grow, please don't hesitate to get in touch. Thanks, Epos Now Customer Experience Team SA Sarah A. accountatnt Restaurants ### "brilliant Epos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 my experience has been positive throughtout. Staff are very helpful over the phone. its great that theres someone to help instantly. Pros Customer support is excellent, always sort out any issues on phone support. have sorted any technical issues. Cons cant really say anything i least like, I've had no issues. The service has always been immediately sorted. Switched from [Bleep Security](https://www.capterra.com/p/10041575/Bleep-Security/) bleep was awful to use, kept stopping working Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 7, 2026 Hi Sarah, Thank you so much for taking the time to share your experience with us. It's genuinely lovely to hear that our phone support team has been able to help you quickly whenever you've needed them. We're really pleased the service has been consistently positive for you, especially after your previous frustrations with Bleep. Having reliable support that's there when you need it is exactly what we aim for. Thank you again for your kind words. Thanks, Epos Now Customer Experience Team KH Keedan H. Director Hospitality ### "10/10 amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 Pros Amazing simplicity, fantastic customer service, easy payouts, also offered us credit which massivly helped us in time of need. Cons Theirs nothing we least like about epos, we wish their was a easy loyalty card system for our customers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 20, 2026 Hi Keedan, Thank you so much for sharing this. It's great to hear that the system has been straightforward to use and that the credit option came through when you needed it most. On the loyalty side, we do have options that might work well for your customers. If you'd like to explore what's available, just drop us a line at eposnowsocial@eposnow.com and we can point you in the right direction. Really appreciate you taking the time to leave this review. Thanks, Epos Now Customer Experience Team HL Hazel L. Business owner Retail ### "Beware!!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 18, 2026 Pros Software and interface is user friendly. I understand why it’s appealing but you’re trapped- it’s not worth it Cons We’ve used Eposnow software and hardware for 5 years. The hardware that we are using and purchased from EposNow is starting to fail and despite paying support they advised they no longer support this hardware and sold us a replacement monitor. This “replacement monitor” is a locked device and we can’t access the internet on it. We therefore can’t access our emails and place orders which are essential day to day business tasks that our previous hardware was capable with. Despite asking for a return for the hardware we’ve been advised by customer service they won’t accept it back. I’ve repeatedly asked for a phone call to discuss and we’re constantly brushed off and ignored. Since Epos now has stopped integration of payments we were going to switch contracts to their own payments but if this is the customer service they offer after being with them in 5 years we’ve lost all respect for the company. They don’t value existing customers, only ones signing on. Beware. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Hi Hazel, I'm really sorry to hear about your experience, especially after five years with us. This is not the standard of service we want any customer to receive, and I completely understand your frustration. The issues you've described around hardware support, the limitations of the replacement monitor, and the difficulty getting a call back are all things we need to look into properly. You deserve a proper conversation about this, not to be brushed off. Please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and I'll make sure this gets the attention it needs. We'd like the chance to put this right. Thanks, Epos Now Customer Experience Team [View all Reviews](https://www.capterra.com/p/152638/Epos-Now/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Square Point of Sale vs Epos Now](https://www.capterra.com/compare/152638-275802/Epos-Now-vs-Square-Point-of-Sale)[Clover vs Epos Now](https://www.capterra.com/compare/152638-226864/Epos-Now-vs-Clover)[PayPal Point of Sale vs Epos Now](https://www.capterra.com/compare/152638-171165/Epos-Now-vs-PayPal-Here-app)[Shopify POS vs Epos Now](https://www.capterra.com/compare/152638-205337/Epos-Now-vs-Shopify-POS)[Boulevard vs Epos Now](https://www.capterra.com/compare/152638-180087/Epos-Now-vs-Boulevard)[Toast POS vs Epos Now](https://www.capterra.com/compare/136301-152638/Toast-POS-vs-Epos-Now)[Genius vs Epos Now](https://www.capterra.com/compare/152638-195074/Epos-Now-vs-Genius)[Lightspeed Retail vs Epos Now](https://www.capterra.com/compare/120491-152638/Lightspeed-Retail-vs-Epos-Now)[Odoo vs Epos Now](https://www.capterra.com/compare/135618-152638/Odoo-vs-Epos-Now) [Loyverse POS vs Epos Now](https://www.capterra.com/compare/150632-152638/Loyverse-POS-vs-Epos-Now)[Square for Retail vs Epos Now](https://www.capterra.com/compare/152638-170272/Epos-Now-vs-Square-for-Retail)[Revel Systems vs Epos Now](https://www.capterra.com/compare/135040-152638/Revel-iPad-POS-vs-Epos-Now)[Gofrugal vs Epos Now](https://www.capterra.com/compare/71693-152638/GoFrugal-POS-Software-vs-Epos-Now)[CAKE POS vs Epos Now](https://www.capterra.com/compare/143463-152638/Cake-POS-vs-Epos-Now)[SpotOn vs Epos Now](https://www.capterra.com/compare/152638-197473/Epos-Now-vs-SpotOn-Restaurant)[CleanCloud vs Epos Now](https://www.capterra.com/compare/133390-152638/CleanCloud-vs-Epos-Now)[Lavu vs Epos Now](https://www.capterra.com/compare/118828-152638/Lavu-vs-Epos-Now)