Who Uses This Software?

Our award winning separate retail and hospitality systems are proven for businesses of all sizes with an official satisfaction rating of 9/10 online.


Average Ratings

202 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Pricing Details
    Standard Software $39/m; Premium Software $69/m
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Epos Now
  • www.eposnow.com
  • Founded 2011
  • United Kingdom

About Epos Now

Epos Now offers business management solutions for small and mid-sized businesses in the retail and hospitality industries. The company provides point of sale (POS) hardware and industry-leading cloud-based software, which comes with the Epos Now AppStore for seamless integrations with payments, accounts, marketing, and other essential business tools. These scalable systems are tailored to individual business needs and come with full training. Premium support is also available 24/7.


Epos Now Features

Vendor has not completed this information.

Vendor has not completed this information.

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce Integration
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Epos Now Reviews Recently Reviewed!


Modifiable POS System that is easy to use, quick update availability, and economically friendly

Feb 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

Pros: What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don't have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

Cons: I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

Good system, but the true shining star is one of their employees.

Jul 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1. When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational. Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Customer Service

Dec 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.

Pros: Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%

Cons: there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.

Vendor Response

by Epos Now on January 15, 2019

Thank you for your 5 star business review of the service interactions you have had with us, it's really great to receive positive feedback from our customers.

We are striving every day to improve our customer service, we understand that some of the more technical aspects of our systems can require detailed explanations where patients and courtesy are required to promote great working relationships.

As one of our standard support customers please feel free to contact us if you have any further questions or require any further assistance.

We looking forward to hearing from you.

Very useful system for SME

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and can be edited to suit your business needs with time saving folders. It also has a very user friendly interface that can be picked up in minutes making it great for getting new employees up to speed

Cons: Updating the software was a little tricky but with the help of the telephone team this issue was resolved pretty quickly.

Overall: Very Good. It has helped us total our end of day sales and with the breakdown of items and sold we can easily separate the Vatable sales saving time for our accounts team.

Vendor Response

by Epos Now on February 21, 2019

Hello Matthew.

Thank you for leaving us a business review, we take all feedback seriously and use this to help continually learn and grow and provide the best customer service possible.

The simplicity of our front end system is a real unique selling point making it easy to train staff and adapt for personal / business preference. The backend provides intuitive reporting about
profitability, revenue, staff or products analysis by location, staff members or across the whole business.This allows you to figure out what¿s working and what isn¿t to make actionable changes which will boost your bottom line.

I understand that updating the system was a little tricky, I'm pleased to hear that our award winning support staff were able to support you through this.

If you wish to provide any additional feedback please email customer-engagement@eposnow.com

Kind Regards
James

EPOs Back Office set up from the begining .

Sep 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till. I phoned the support line in the morning & was connected to a 1st line support Agent. I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem. We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ). she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked. I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running. Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner. Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also. Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning. she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation. She is an asset to your team & I hope she receives the recognition she deserves.

Best Epos system on the market

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If your looking for a new Epos system that does exactly what it says on the box and some, makes your life much simpler and keeps your staff and customers very happy with how easy the system Is to operate then I suggest you pick up the phone and call Eposnow - and tick one more of those to-do boxes - sorted And finally to name names credit where credits due - Olly mate your awesome - thankyou soo much for all your help with the tech stuff and your programming and knowledge of the system is awesome, so a personal thankyou goes out to you especially but also all the other members of the time from start to finish - well done guys

Pros: Straight forward to use with logical operating system integrates with other systems easily and seemlessly - the team at Eposnow offer second to none support with full programming and setup assistance on and off site - they set it all up remotely for me and when the day of changeover came it's was literally 5mins and the old out of date system was out and my brand new all singing all dancing Eposnow system was up and taking money ! - the after support has been awesome not that there has been any issues but a few small tweaks here and there - my chefs love it seperate printers for each course clear easy to understand tickets, it also allows me to use the tab function to use as my hotel rooms and bill transfers happen easily. Back office is easy to navigate and gives me real time information, my specials are set up and are simple to amend each day - I can't fault it

Cons: Extreme hostility was experienced but not from these guys - it was from my old Epos solution company when I told them I was leaving - telling me I'd made a huge mistake and I won't get any support or help - this was the exact reason I left them and went to the guys at Eposnow - I won't mention names but if they, as I do keep an eye on the competition, and they read this they need to take a good long look at the guys at Eposnow and how they really look after their customers - they might learn something.

Vendor Response

by Epos Now on December 11, 2018

Hello Steve.

Thank you for leaving a review of Eposnow. We are really pleased to hear that the transition to ourselves has gone well and we are really excited to work with you and your business in the future.

I will make sure Olly gets to see your review, he is a really great asset to us at Eposnow.

Kind Regards

James

I've been using EposNow for 2 years, I would greatly recommend!

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I literally do not know what I would do without EposNow, I would recommend them to anyone and have done in the past! We had a problem with our cashdrawer and it was replaced the following day. I've recently got very involved with going deeper into stock levels and master products and am very impressed with everything I can do!

Pros: Insights into sales, stock, customer loyalty all on dashboard and easy to read. There is so much I can do in the back office, I'm still learning new things 2 years on and am still very impressed with what I am able to do! Support are brilliant, always very friendly and helpful. There is a feature vote where you can submit any suggestions for the system and users vote on features they would like to see. The apps that integrate are very useful and there is something for everything you could think of! I can access the back office from anywhere, I love this, it means I can work from home and keep up to date with sales.

Cons: Support do take a while to answer your call, although I have only noticed this recently. Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.

Eposnow is a phenomenal software!

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We began as a very simple bookstore, with only a couple hundred products, and thus very easy to manage. Later on, as the business grew, I realized we needed to move into the future and purchase a point of sale. Eposnow has filled that need like only they can. We originally were bogged down by the fact that some of our books had no barcodes. They were able to teach us to barcode our products, and we could use them in tandem with the pre-barcoded books! Fluid and simple, and very excited for the new update!

Pros: Everything! Easy to use, straightforward, dependable, cheap, and powerful! I've never had such an easy experience with technology, and all of my hardware has worked seamlessly with the software!

Cons: Honestly, no cons. I wish there was more customizability, but a few of my feature votes have come through such as preauthorization, so the feature voting system does work well! I also was bothered by the quality of some of the training videos, but since they were free I wasn't too surprised. The customer display sometimes reads the wrong price.

Recommendations to other buyers: Qualify your purchase. This system does not have everything, even though it does have a lot. If you have something you aren't certain about that is a deal breaker, ask! I had so many questions and the sales rep was so helpful in letting me know what it could and could not do!

Good system with many feature and few limitations

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Price and ability to manage my system remotely their website.

Cons: For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen.

The promotion features can be very glitch at times.

Overall: Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.

Vendor Response

by Epos Now on November 07, 2018

Hello Cesar.

Thanks for leaving us a review, it's great to hear that you like the system and the remote abilities.

It sounds like the product matrix app maybe useful to you regarding your pour sizes, it's a free app and will allow you to create variants for each product for volumes. If you are interested in this app it may be worth giving us a call to run through this with you.

Kind Regards
James

Capterra loader

Excellent POS system for various types of business, expecially hospitality ones

Jul 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: - great 24/7 support team

- elastic SAAS solution that can be customised for various business needs

- cloud-based solution that can work on any device and any operating system

Cons: - pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive

- As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Vendor Response

by Epos Now on July 24, 2018

Hello Wojciech,

Thank you for taking the time to leave us such a lovely review. I am so glad to hear that you have found our software to be so useful and that you have had the chance to speak to our excellent support team.

We are consistently improving our software based on customer feedback so do keep an eye out for our regular software releases.

If there is anymore feedback you would like to add we would love to hear from you at customer-engagement@eposnow.com.

Kind Regards,

Naiomi

Difficult implementation, but lots of potential

Feb 24, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.

Pros: Sales interface and usability for transactions Overall look and style of equipment and graphics Price for value Mobility and Flexibility

Cons: Misleading information during demo/search process Unreliable support during implementation Lack of standard features and functions- units of measurement, limit on dollar amounts, etc Confusion regarding which features are/not available via apps

The perfect solution for my business

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is so easy to use, has fantastic features and allows me to keep control of my business. The support is fabulous and the staff go the extra mile to assist with anything.

Cons: epos Now are constantly listening to feedback so the software is improving all the time. The system works wel for me so there's nothing I could say that needs to improve at the moment.

Vendor Response

by Epos Now on August 01, 2018

Hello Adam,

Thank you for taking the time to leave such a lovely review. I am so glad to hear that you have enjoyed using the software and have taken full advantage of our lovely support team. It is always fantastic to hear that our updates have been so well received and I look forward to hearing more from you in the future.

Kind Regards,

Naiomi

Cons I was charged month after month for NOTHING

Jun 19, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

Pros: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

Cons: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

Does what it says and then some...

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: After evaluating a number of potential EPOS solutions for our business we decided that the Epos Now solution was a close watch to our required specification, functionality and ease of use. It provided all of our essential hardware and software requirements and many 'nice to haves' that were on our original list. After installing the system off-site we had an intensive period of testing user data and configuring the system to match our specific business processes. Epos Now provided plenty of training and support during this period and we were impressed with how much functionality was available compared to our old system. After the user acceptance testing was signed off the system was installed seamlessly into the operation and has ran perfectly from day 1. Combined with the remote back office, the Epos Now system has been welcomed by staff, has introduced many new efficiencies into our business and continues to do so the more we use it. We have no hesitation recommending this system to others.We had a couple of small software gaps that we needed more help than usual to rectify however epos now made available the support resolve them.

Good experience with Epos Now

Sep 15, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great looking product, beautiful interface. Back office component is easy to navigate and robust. Easy to find all of the reports and data I need. A component in the back office allows you to suggest improvements to the software. We are a resale shop and this software fit my needs of being able to assign store credit to my customers.

Cons: There are a few UI areas that could use improvement but nothing too critical. Getting a hold of customer support can be tricky, I believe they are based in the UK with support in the East Coast. I'm on the West Coast so occasionally I've had to play a bit of phone tag before getting a live person. Because I do own a resale/consignment shop, I'm adding a lot of various products to my stock list as I set up over several months, and this has required me to sign up for a Bulk Upload app which has an extra fee associated with it. This is annoying. If you add new lines of products regularly this is likely something you'd have to do, since adding products one by one is tedious. Though they will do a bulk upload for you when you first set up for free, so if you've got your product list in advance this might not be an issue. Because some of the features are apps it takes a while to navigate to them and open them. This being said, these are minor complaints, when I look back at some of the other systems I did look at.

Recommendations to other buyers: Think of all of your possible requirements and rank the features you would like to see, in advance of seeing a sales presentation. On your initial call you will be able to understand if a system fits your requirements immediately, rather than being walked through a presentation and having to go back and ask questions later.

A great POS and back end solution

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great support, versatility - takes VERY LITTLE training. Love that it works with Paypal.

Cons: Limitations on creating labels, lack of ecommerce interface - we only have one location and really need Deliveroo.

Overall: I have very few negative things to say about EPOS Now. We love it! I wish there was more customization / versatility for making labels. We desperately need to be able to use the Deliveroo, but only have one location. Please review this and come up with a reasonable amount we can pay to use it. Also would like to see more add on app dev.

Vendor Response

by Epos Now on February 28, 2019

Hello Virginia.

Thank you for leaving us a fantastic review, i'm so pleased to read that you would recommend us.

We take all feedback seriously and use this to improve the products and services we offer to our customers.

Your feedback regarding labels we are aware of and this is on our road map for delivery this year. I would direct you to use the feature vote option in your back office to push the priority level of this development as this will help to get it delivered sooner.

We do have Deliveroo functionality, however you will require a verified Deliveroo account before this can be integrated, this will need to be arranged by Deliveroo themselves. If you already have an account with Deliveroo then please contact us to discuss further.

Thank you once again for your review and if we can be of any further assistance please do not hesitate to contact us.

Kind Regards
James

Incredible service !

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredible service! We have been using the services of Epos now since starting our site shop 18 months ago - the product has proved excellent over this time, and i must say that the service from the support team most recently was incredible. We are only a small company but he really took the time to go through every aspect of our reporting process, and answering our queries Many thanks indeed

Cons: There aren't many bad things to say apart from maybe the software releases can cause some issues every so often

Excellent experience

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent experience migrating from an old system to this brand new system for our cricket club. The help in the implementation phase was really invaluable and they took their time to understand our current practices and provided better resolution rather than just trying to copy what we'd done before. I just also say that the tech support and 'live chat' has been excellent in getting quick answers to little niggles rather than submitting endless tech support tickets. The software is easy to use and I like being able to access my information on my phone from anywhere that I am. The email dashboards that you can automatically email to yourself are also very good, especially yesterday's sales and last weeks sales.

Cons: A member of staff is dyslexic and struggles with the colours. We would like the ability to change the colours so that it is easier to distinguish different products. We currently keep track of 700 members in an excel sheet and would like to find a way to manage multiple member types in different categories, and allocate each category the same price automatically through the software.

Do not purchase if you are in the hospitality industry.

Jul 21, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.

Cons: This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not customary in the UK so it wasn't designed for that and they are "working" on it. We also ordered a case (10 rolls or800 meters) of printer tape from them. They sent us 270 meters of tape and tried to claim the rolls were larger and we got all the paper we paid for. I found their supplier and was able to order 50 ROLLS. Complete rip off. When I called to tell them I wanted to return their 4 rolls of tape and get a refund, the customer service rep actually laughed. I would never buy this system again and am currently saving money in an effort to replace it so I can sink the system in the bottom of our local lake.

Vendor Response

by Epos Now on July 23, 2018

Hello Mr Davis,

I am sorry to hear about the experience you have had with your hospitality solution. It is a shame to hear your feedback as we have a significant number of hospitality companies all over the world who have found our system to work seamlessly.

I am keen to resolve this issue for you. Please, could you provide your account number so that I can look into this further for you?

Many Thanks,

Naiomi

Excellent service

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After purchasing a card payment machines i was referred through to Epos for my till solutions. After speaking with one of the point of sales consultants, who was very knowledgeable and helpful, he recommended the right products for my new business after listening to my requirements. With in the hour of our call i had received a comprehensive quote and was able to review the demo. By lunch time i had made my decision this was the right company for me and by close of play i made my purchase. I would thoroughly recommend this company for your till solutions. Not only have they supplied me with a really competitive quote but the service i have received so far has been second to none.

Terrible customer service

Apr 08, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

Pros: The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.

Cons: Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty and we have to pay for a warranty, to have anything replaced now. I have created several tickets and never heard a word back or got the problem resolved. Today (Sunday at 2:00 CST) our desktop was down (which is ironic since our warranty supposibly just expired on the desktop). We had customers in our store and I needed our desktop up to check out customers. We received an error message saying the desktop could not be found, it has been moved or deleted. We called EPOS. It went to U.K. They refused to help because we did not purchase the 24/7 customer support service and said to call the US support line on Monday. Needless to say, we will be shopping for another POS system that stands by their product and customer service!

Good system and good customer service

Dec 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I spent a lot of time researching POS systems before opening my cafe next year and I finally settled on Epos Now due to a good mix of price and functionalities. During the first phase they walked me through the system and company and made sure I was taken care of through all stages of my signing up process, thank you! The company offers 30 days free training when you purchase the software and I was lucky enough to get allocated to one of the rep. Besides being a bubbly personality and always in a good mood (which is not so easy to find in general) she was extremely patient with me asking the same questions over and over again and she explained the software's main functionalities with clarity and confidence. In just a few sessions we set up my whole menu on the system and the way it will appear on the till so all I have left to do now is plug in the hardware before opening and I'm good to go! Based on the service received so far I would definitely recommend Epos Now.

Happy with the system

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I use the product every day and am happy with the ease of use. Everyone picked it up quickly and the system is working for the business. I don't have any issues with the system and am going to integrate with my payment provider. I have never had any need to phone the customer support team but know they are there if I need anything.

Cons: I would like to see some improvements to invoicing. In particular I would like to be able to put my company logo on the invoice. Another thing that I have noticed is that when you look at an invoice it generates a new invoice number which does not need to happen when you are purely viewing an existing invoice.

Amazing product

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love Espos now. It has an amazing back office, tons of report options and very easy to use as a manager.

Cons: I don't have any cons about this product. It's A m a z i n g p r o d u c t

Vendor Response

by Epos Now on February 01, 2019

Hello Annie.

Thank you for leaving us such a fantastic 5 star business review, it's great to hear how happy you are with your system,software and the service we provide.

Epos Now¿s back office interface is highly customisable, allowing you to select the information that's most valuable to you. Create insightful dashboards that provide an instant overview of your business, receiving real-time sales, product, and employee information.
Our dashboard options include profitability, revenue, staff or products analysis by location, staff members or across the whole business. This allows you to figure out what¿s working and what isn¿t to make actionable changes which will boost your bottom line.

If we can be of any further assistance then please do not hesitate to contact us

Kind Regards
James

Epos Now for new gift store

Oct 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I purchased Epos Now for my new store, and overall I've been extremely satisfied with the program. I purchased the software and hardware (except magnetic strip), and for the price the software is unbeatable. Epos's sales and support team are just a call away 24/7, and have been great to work with.

Pros: The product is really user friendly, and tracks inventory, payroll and taxes. Plus it keeps track of trending products, low stock items, and allows you to run promotions for specific time frames.

Cons: I haven't figured out how to create a promotion that only applies if a customer brings in a coupon I've ran in the local paper. Example: Discount of 15% on any purchase of $35 or more. I can set up a promotion like this but it will apply to any transaction over $35. The support team at Epos is trying to figure out away around this

Recommendations to other buyers: If you're interested in this software give Epos a call. They will gladly walk you thru all their system has to offer and will set you up with a free trial. Work with the free trial for a few days to see if it will meet your needs.

Support is the best around!

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been working with EposNow for a few months now, and even with our start-up issues, they've been great. The support staff is personable and helpful to an incredible degree. The smallest thing he will do his upmost to help with. We had him come down to London to troubleshoot, and even with our connectivity issues he was able to get us up and running in both our shops. An absolute asset to the company and I'd recommend anyone to contact him when using EposNow!

Cons: Takes a while to get used to the interface, but as said before the support is so good I know I could easily call if I'm confused.

Vendor Response

by Epos Now on August 01, 2018

Hello Andii,

Thank you for leaving such a lovely review. I am so glad to hear about your experience with us at Epos Now. We are incredibly proud of our support team and I am glad to hear that we have been able to help you get up and running in both of your shops.

Will really enjoyed coming to visit you and he will be really pleased to read this review!

Many Thanks,

Naiomi

EPOS has been great to work with and get us trained!!!

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer support was so professional and helpful to getting us up and running!!! Great job!!!

Pros: The switching to a new system has been wonderful and our inventory was able to be entered perfectly!!! They have been very patient when giving us training and responded to all of my questions with a calming voice. I love when he can "take over" my computer and show me how to find reports for tax purpose or run daily inventory. This is a great feature and so helpful!!! Support team is top of the line helpful!!!

Cons: None so far. We did have damage to the drawer and printer and they were great about sending us a new ones and got them set up quickly.

Vendor Response

by Epos Now on November 15, 2018

Hello Jan,

Thank you for leaving Eposnow a review, your feedback is valuable to help us grow our products and business. It's really great to see that you have rated us 5 stars and have had a great experience when dealing with us, if there is anything else you need help on pleased do let us know.

Kind Regards

James

Customer support representative was superb!

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support representative in support was superb today i had a couple of problems, solved very efficiently and quickly.

Cons: we've been with epos now since 2015 and apart from some long wait times for support there have been very few issues

Excellent Customer Service

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: When I called customer service. He was amazing and resolved all the queries that I had through remote support. He explained everything clearly as he resolved the issues and not once did I feel that I was been rushed. One very happy customer, thank you

Cons: I was a bit skeptical about remote support at first thinking it would be a nightmare if we had a serious problem but it works brilliantly

Epos Now retail software

Mar 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support is the best thing about EposNow. The reps were always available to make sure that everything worked 100% the way we needed. Many thanks!

Cons: There are no specific defects or problems with the software.

Vendor Response

by Epos Now on March 29, 2019

Hi Kevin,

Thank you for your review.

We are pleased to see that you are enjoying your EPOSNOW system.

We are always looking to improve our product for our customers therefore your feedback is invaluable.

Our team are aware of your requests and if we come up with anything further to tailor your needs, we will of course let you know.

Kind regards,

Hakim Akanmu

Customer Experience Manager

Epos Now review

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: was called and informed that changes can be made to the system in due time due to the hard work of the software team.

Pros: Great service, very helpful from purchase to setup and everyday use. Being in the medical field, it's somewhat complicated to find a POS that will allow our business to look clean. Would recommend this product to every busy.

Cons: My only negative is that the miscellaneous products does not have a set cost price that I can attach it to. If it did I would be able to give a better report for the margins for products that aren't sold as frequently.

Broadwindsor Craft Centre

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I'm sure any future issues will be answered in the same manner and look forward to continuing working with Epos Now.

Pros: Today's session was very easy to follow and understand. The session was conducted by customer support team and was made easy by his willingness to listen and be very patient. I would like to thank him for a most enjoyable working afternoon with all queries answered using his knowledge, suggestions, and expertise. We had multiple issues however they were discussed and each answered quickly in as much depth as required.

Love the software - both front end and back end

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Would recommend that if your looking for a POS system you look at this software

Pros: Both front end and back end of this software works well, ease of use and the ability to customize is what I like most

Cons: customer service is lacking and that is not good in my book I had to call and e-mail many times and never felt that I received the correct support

Casual Living

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since choosing EPOS Now for our POS system at our retail store, I have been working closely with a technician in Customer Support. Even when I am frustrated and facing a difficult challenge, they have been calm and professional and always ease my mind that nothing is insurmountable.

Cons: While I can't say that my experience in trying to install a POS system has been easy, I can say that my technician has been so attentive to my needs and has gone over and above in helping me get this going.

I would highly recommend your firm and staff to anyone.

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I cannot thank you enough for the very efficient treatment we have received today when we could not get our epos system working. You all worked wonders to retrieve the information to get us going again. It was completed in an extremely friendly and confident way. I would highly recommend your firm and staff to anyone.

Very user-friendly and mobile too

Aug 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was simply looking for a POS system to replace a very outdated one. This worked.

Pros: It has a mobile app. It was easy to sign up for and use. Its layout is super user friendly, and getting reports is a breeze!

Cons: It tends to be a little glitchy still, and I haven't used much of their hardware. THe mobile app gave me a lot of trouble for the trial before purchasing, so if you wanted to try before buying, that might be an issue.

Vendor Response

by Epos Now on September 04, 2018

Hello Danielle,

Thank you for taking the time to leave such a positive and informative review of your experience with the Epos Now mobile app. I am delighted to hear that you have enjoyed using our set up process and in-depth reporting features.

I will be sure to pass on your reports of glitching to our technical team to look into as we hope to provide a seamless experience to all mobile, tablet and hardware users alike. Please do not hesitate to contact our friendly support team if ever you experience any issues.

Kind Regards,

Naiomi

Epos provides alot for the money spent

Dec 07, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: In general this software provides everything you would need to run your business ar a very good price, i would definitely recommend this software for small business owners

Pros: Epos provides everything you need to run a basic store. It has sales report, labor report, and many more useful informative reports. On top of that its really easy to add and edit items on your menu.

Cons: Sometimes its a little hard to reach a tech and some functions need to be added, like a field to put your store phone number on the receipt

Does exactly what it says on the tin

Jun 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you put the time into learning the system, it will fulfil any business need you may have. The system will perfect what I need.

Pros: Remote access allows me to work on the business but not having to be there. Once learned the system does everything I could ever need. The software is brilliant.

Cons: Time is needed to initially set up the system but with training, this isn't a massive issue. Sometimes customer service has longer than ideal wait times but the issue is always resolved once you speak to someone.

Genuinely brilliant at every point of contact

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My implementation consultant at EposNow was genuinely brilliant at every point of contact. We'd got an incredibly tight deadline to have our till systems up and running, which, without her help, we'd have had no hope of achieving. She was personable, understanding and most importantly both clear and efficient. As someone who hadn't had a massive amount of exposure to the EposNow system, she communicated it's functions and features clearly enough that I could then immediately train others extensively and to an intermediate standard. Great service from the EposTeam, the integrations consultant included for his efficiency with our WorldPay integration. A massive thanks, especially to my implementation consultant. Top Work! Cheers Triumph Motorcycles

The interaction and advice given was excellent

Nov 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I wish to thank you for all your help in setting up our system, the interaction and advice given was excellent. I would recommend your company to anyone looking for a till system, all staff that I talked to were friendly and knowledgeable about the system and it's workings, a very professional setup and worth our money spent, I have continued to receive support as and when required and all is helpful to move our business forward.

Pros: I wish to thank you for all your help in setting up our system, the interaction and advice given was excellent. I would recommend your company to anyone looking for a till system, all staff that I talked to were friendly and knowledgeable about the system and it's workings, a very professional setup and worth our money spent, I have continued to receive support as and when required and all is helpful to move our business forward.

Excellent software

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I purchased this POS system back in June in anticipation of opening my convenience store. There wa a delay in the start of my business I was not able to setup my system and implement my training in the original time frame allotted. When I was finally able to setup, which was months later, when I contacted EPOS they were beyond helpful. The license that I have does not come with phone support, but the tech team has went above and beyond to help me get the setup over the phone regardless. I love the interface of the software and the versatility that it provides. I am truly enjoying using it and really like 'guide me' and the App Store.

Cons: Sometimes it is difficult to get through to a technican and I do not always receive a response to tickets that I raise.

Fantastic support

Jun 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic support team, they solve all my problems extremely efficiently and have a sense of humour too. Nice to speak to such a cheerful team. Well done.

Cons: On this occasion I called on a Monday morning so did not need to wait very long on hold but sometimes I have to wait 10-15 minites.

One of the best SAAS point of sale systems I've seen!

Oct 05, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall i rate this the best fair priced POS system available with good support.

Pros: - Great front office (terminal) - Own backoffice module, so you can review sales, edit settings etc, manage inventory - Smooth for full touchscreen devices. Software only or full hardware bundle available - Connected to your system from everywhere. Even on your smartphone. - Easy handeling of functions, they also have a guide me assistant to get started if you are a novice. - Apps store to expand your system by your own needs

Cons: - Have to enter items manually. They do have a import module you can buy as a subscription. Can get expensive if you add all those subs in total. this should have been included in the system, at least a simple import feature. - The app store needs to be open to third party developers

Epos WOW!

Apr 25, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Its an Epos system that is truely future proof

Pros: Great epos system, really easy to use and it integrates very well with lots of other software platforms

Cons: Support can be a little slow, The price is also pretty steep as everything seems to be an add on rather than included

Awesome - excellent service from sales, to installation, to training.

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are extremely happy with our purchase overall. The solution is leagues beyond our previous POS software and the cost to switched worked out to be less that the cost to upgrade.

Pros: It is a very intuitive software. The step by step guide in the back end made the set up easy and tech support was very quick to respond and address any issues that arose. The look and feel of the system is also very modern both from the front till to the back end reporting. Another plus was that the software and hardware came as a package deal and it was the most cost effective option for our organization.

Cons: Setting up invoicing for customers on account is not particularly user friendly, but part of the problem is that we have a unique set up in that we sell services as well as retail products.

EPOSNOW software review

Feb 07, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The till at the forefront for staff is easy to use

Cons: It is not easy to run reports and set up products especially when cost prices and sale prices can change. The stock take functionality is also not the easiest to use and monitor from a staff and management perspective

Overall: Getting a new till system installed is simple abd a good experience when setting up a new part of the business.

Vendor Response

by Epos Now on February 25, 2019

Hello Mala.

Thank you for leaving a business review.

It's great to hear that you have found our system easy to use as this is a key design feature of our solutions.

We rely on customer feedback to help us build future propositions for our customers and would like to learn more about your feedback regarding the stock taking and reports. If you are willing please can you email us more detail to customer-engagement@eposnow.com

Kind Regards
James

Hopeless Company

Sep 05, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: No Pros! Support & Customer Service hopeless. Not sure how a company is legally allowed to offer a solution that does not work!

Cons: Now been using this company for 2 years and they still have not managed to integrate our Magento system with the Epos Now till. They have outsourced this to 3 different companies during this time, all have been very amateur and have failed! It has cost my company thousands. Absolutely disgusted with the level of service we have received. Over the last 2 years we have gone trough a number of Epos Now staff, as they are constantly leaving. Will be seeking legal advise! If you have got a Magento system KEEP CLEAR of this company! They offer a solution that does not work!!!

I am impressed with the Eposnow POS system and service

Oct 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am impressed with the Eposnow POS system and service, and wouldn't hesitate to recommend it to whoever is seriously thinking about a point of sale system. it is one thing to own a system but it is another thing to be able to help when things go wrong (and they sometimes will). Eposnow has a knowledgeable team who know what they are doing and is always ready to help.

Buyer beware!

Jun 20, 2016
1/5
Overall

1.5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Nice looking dashboard although buttons are too small and fiddly to press

Cons: Software is extremely glitchy and often just locks up needing a reboot. Vendor claims it is not their software but my iPad browser. (strange how every other app or browser works perfectly without issue) I bought this because their website inferred that it would interface with Quickbooks which it did not. They talked me into changing my accounts package from quickbooks to Xero at extra per month, but that failed also. When I complained and asked for a refund, they just gave me the run-around passing me from department to department. I am well out of pocket.

Recommendations to other buyers: Take your time in evaluating vendors. Don't believe the hype or promises unless you can thoroughly test what they can do. I was promised that everything I wanted from this software would work on the live version once I handed over my cash which ended up not being the case. If the trial doesn't work, don't take their word that the paid version will work either.

Vendor Response

by Epos Now on July 05, 2016

Hi there,

Thanks for taking the time to review Epos Now. Allow us to address the points raised as follows:

We have no reported issues of problems with our iOS app across our customer base. Please ensure you are running the latest version of iOS and also check the quality of your internet connection as being a cloud based software it requires a certain amount of bandwidth.

We are currently developing a direct intergation with QuickBooks. Until this is complete we offer an integration through ¿Zapier¿ which acts as a bridge between Epos Now and QuickBooks. I am sorry to hear the Xero integration isn't working as you had hoped, we have no reports of this affecting our customer base so is an isolated issue. Please provide the best contact details and we will have a senior technician contact you to resolve the issue.

We have over 10,000 happy customers on our platform and this situation is extremely unusual. We want to assist you and resolve all the issues you have highlighted asap.

Please provide the best contact information for the business and we will be in touch.

Kind regards

Since installing be an Epos now system it has been great!

Mar 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Since installation an Epos now system Ito our store the support we have received has been excellent. Whatever the issue you can contact them in many ways with a quick response. They will stick with you until your issue is resolved.

Pros: Easy to use software Cost effective Sales reporting highlights my best and worst sellers and inventory control saves me hours a month

Cons: Took 5 days to get a replacement scanner out but that's about it