--- title: "Epos Now Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Epos Now Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/152638/Epos-Now/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Epos Now Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Epos Now ## What is Epos Now? Easily connect to major online ordering and delivery apps to create new revenue streams using Epos Now’s restaurant POS system. Then, manage in-house operations using complex inventory management down to ingredient level alongside detailed reporting, and management tools. ## What is Epos Now used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) Recognitions Shortlist Overall rating Based on 732 user reviews Reviews sentiment Positive 68% Neutral 5% Negative 26% Pros & cons Intuitive and simple operation Accessible training and onboarding Difficult cancellation process Concerns about business integrity Starting price $349 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Inventory Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Epos Now alternatives Highest Rated [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,045)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.2 (1,340)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Clover](https://www.capterra.com/p/226864/Clover/) [3.8 (587)](https://www.capterra.com/p/226864/Clover/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 69% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/226864/Clover/) [View all alternatives](https://www.capterra.com/p/152638/Epos-Now/alternatives/) ## FAQs about Epos Now Overview ### What problems does Epos Now solve? Epos Now solves fragmented point-of-sale and back-office work by letting businesses process payments, update menus and products, manage staff PINs and clock-ins, and monitor sales, stock, best sellers, and payroll reports from one system. Restaurant, bar, retail, and multi-site managers benefit from faster staff training, remote oversight, and clearer daily financial records. Answer based on 265 reviews Overview ### Which roles and teams benefit most from Epos Now? Epos Now is most used by business owners, proprietors, and senior executives who oversee daily sales and financial performance. Store managers, general managers, and operations teams use it to process transactions, manage staff activity, track inventory, and review reporting across retail, hospitality, and service locations. Answer based on 729 reviews Overview ### What company size and industries is Epos Now built for? Epos Now is built primarily for small retail businesses, which make up 99% of reviewers, and retail is the top industry at 33%. Its POS hardware and software also serve hospitality businesses (14%) and food and beverage operators (13%), while supporting businesses of any size. Answer based on 730 reviews Features and Usability ### What are the key features of Epos Now? Epos Now includes point of sale tools centered on payment processing, electronic payments, debit/credit card processing, and touch-screen tills. Sales reports and the activity dashboard provide instant sales and performance visibility, while inventory management tracks stock and reordering. Order management supports customer orders and routes food and drink tickets to separate printers. Answer based on 159 reviews Pricing ### How much does it cost and what fees or limitations are included? Epos Now offers the $349 Complete Solution as a one-time flat-rate package, including hardware, installation, onboarding, support, and unlimited training. Reviewers often call pricing competitive, but some report monthly subscriptions, per-terminal licenses, paid add-ons such as bulk import, and payment-processing or support charges that can raise ongoing costs. Answer based on 172 reviews Integrations ### Which third-party tools and platforms does Epos Now integrate with? Epos Now integrates with over 20 integrations, including reviewer-confirmed Shopify and catalog-listed Mailchimp, PayPal, QuickBooks Online, Sage 50 Accounting, Salesforce Sales Cloud, BigCommerce, and Wix. Its integrations cover ecommerce, accounting, payments, CRM, scheduling, events, and customer feedback tools. Answer based on 27 reviews Getting Started and Support ### How easy is it to onboard and train a team on Epos Now? Epos Now offers in-person training, live online sessions, webinars, and documentation. Reviewers report that front-line staff and nontechnical users usually learn the intuitive till interface quickly, often with minimal training. Managers and admins may need more time for back-office setup, inventory, reporting, and integrations, while training and support responsiveness can vary. Answer based on 84 reviews Getting Started and Support ### What customer support options does Epos Now offer, and how do users rate the experience? Epos Now offers email/help desk, FAQ/forum resources, a knowledge base, phone support, 24/7 live representatives, and chat. Many users describe knowledgeable, friendly staff and prompt resolutions, particularly by phone and chat. Others report long waits, inconsistent follow-up, slower support outside the UK, and difficulty resolving complex billing or technical issues. Answer based on 447 reviews Security ### How does Epos Now handle data security and access control? Epos Now uses individual employee PINs, passwords, staff login codes, and screen auto-timeouts to control access. Reviewers also describe secure card payment processing. However, clock-in access cannot be separated from till access, giving some staff unnecessary sales functions. A few reviewers raise concerns about unauthorized account access and data safety. Answer based on 16 reviews ## Who uses Epos Now? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple operation 89% positive reviews out of 106 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and minimal complications. Difficult cancellation process 98% negative reviews out of 49 Most reviewers report cancellation issues, citing ongoing charges, ignored requests, and restrictive contract terms. Michael B. Manager, 2 - 10 employees. "Months after my contract ended and the account cancelled, Eposnow continues to steal my money every month and refuses to process the refund I'm entitled to." Accessible training and onboarding 81% positive reviews out of 63 Most reviewers indicate training is clear and supportive, enabling staff to learn quickly and operate efficiently. Concerns about business integrity 80% negative reviews out of 41 Most reviewers describe scam and fraud issues, reporting lost money, unmet promises, and feeling deceived. Comprehensive business reporting tools 81% positive reviews out of 48 Most reviewers find reporting features valuable, offering detailed insights, easy exports, and accessible sales data. Kasim A. Director, 11 - 50 employees. "We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores." Problems obtaining refunds 97% negative reviews out of 34 Most reviewers indicate refund issues, experiencing long delays, unresponsive support, and difficulty returning equipment. ## Features AI summary Based on 1,708 Restaurant POS reviews Capterra data shows that buyers of retail POS systems rank the following features as their top priorities: - **Inventory Tracking** (**61%** of reviewers rated this feature as critical) - **Point of Sale (POS)** (**70%**) - **Credit Card Processing** (**70%**) Epos Now supports all three of the features reviewers rate most important: **Inventory Tracking**, **Point of Sale (POS)**, and **Credit Card Processing**. Together, these capabilities help businesses keep stock levels accurate, complete sales quickly at checkout, and process card payments efficiently, allowing teams to manage daily retail operations with greater accuracy and speed. Inventory Tracking 3.5 (50) 56.00% of 50 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Point of Sale (POS) 4.2 (41) 73.17% of 41 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Credit Card Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit card transactions Electronic Payments 3.6 (133) 65.41% of 133 reviewers that rated this feature as important or highly important With this capability, you can process card payments efficiently and securely. Users think the system is easy to use, reliable, and speeds up transactions, though some note occasional technical issues and slower processing due to cloud-based integration. Activity Dashboard 4.3 (55) 85.45% of 55 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Sales Reports 3.8 (234) 69.66% of 234 reviewers that rated this feature as important or highly important Epos Now offers comprehensive sales reporting, letting you quickly access, filter, and analyze sales data for business insights. Reviewers appreciate the detailed breakdowns, ease of use, and ability to track trends, though some mention basic functionality and occasional report inaccuracies. Epos Now 111 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Bar Tab Management: Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Consignment Management: Manage goods purchased or received from third-party suppliers/consignors - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: With this capability, you can process card payments efficiently and securely. Users think the system is easy to use, reliable, and speeds up transactions, though some note occasional technical issues and slower processing due to cloud-based integration. - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Bakeries: Software used by Bakery shops and services - For Bars/Clubs: Designed for bars, clubs, nightclubs, etc. - For Food Trucks: Designed for food trucks - For Jewelry Stores: Specifically for jewelry store management - For Liquor Stores: Software designed for use by liquor stores - For Restaurants: Serves restaurants - For Retail: For Retail Stores - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Inventory Control: Monitor product stock levels - Inventory Management: Inventory management lets you monitor stock levels, track sales, and plan restocking. Reviewers appreciate its usefulness for managing diverse products and stock control, but some report issues with manual entry, lack of uniqueness for SKUs, and syncing problems across locations. - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Label Printing: Process of printing custom labels through various methods. - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. - Mobile Payments: Clients can submit payments via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Multiple Payment Options: Process payments via multiple modes directly through the application - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Onsite Printing: Print tickets, receipts, and other information on location - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Order management helps you track and organize customer orders, syncs with kitchen printers, and integrates with stock control. Reviewers appreciate its ease of use, support for multiple open orders, and ability to plan purchases, though some mention system crashes and manual processes. - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Processing: It gives you fast, flexible payment processing with options for splitting bills and integrating with card terminals. Some reviewers find it easy and efficient, with prompt payouts, but others report forced integrations, high fees, and occasional technical glitches. - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Sales History: Information about revenue from sales of a particular product in the past. - Sales Management: Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. - Sales Reports: Epos Now offers comprehensive sales reporting, letting you quickly access, filter, and analyze sales data for business insights. Reviewers appreciate the detailed breakdowns, ease of use, and ability to track trends, though some mention basic functionality and occasional report inaccuracies. - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Separate Checks: Generate separate bills for various meals and combos within a complete order - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Stock Management: Manage the buying, selling, and holding of stocks - Table Management: Assign waitstaff and coordinate the table services - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 3.8 (733) 3.8 Based on 733 reviews ## Pricing Value for money 3.6 (686) [View pricing plan details](https://www.capterra.com/p/152638/Epos-Now/pricing/) Complete Solution $349.00 Flat Rate,One Time It includes: - 80mm Ethernet Receipt Printer - Contactless Payments - Installation and Configuration - Personalised One-on-One Onboarding - Secure All-Metal Cash Drawer - Support - Unlimited Training & Coaching Value for money 3.6 (686) 3.6 Based on 686 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (708) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (708) 3.6 Based on 708 reviews ## User reviews Overall rating 3.8 Based on 732 reviews Filter by rating Counts reflect reviews available in this feed. 5(439) 4(60) 3(39) 2(22) 1(172) Mentioned topic Recent reviews first, then most helpful Laronda D. Owner Used the software for: Less than 1 year ### "Secure and valuable payment processing." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2026 My overall experience has been great with Epos system. I get free classes to help me get familiar with the system and learn how to properly use it. Pros Epos is a professional, secure, and quality payment processing system. The customer service reps are dedicated to supporting its customers with top-quality service. Cons The website was difficult to navigate. I could never get the props to connect. It was hard to remove objects from the sample template. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Very helpful " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 1, 2026 Amazing ✨✨. The staff have to be congratulated. If one person doesn't know an answer to something they politely explain what they will do and always come back with an answer Pros How helpful and friendly all staff members are. They always have time for the smallest inquiry and never make you feel stupid or silly. They come across very happy. All the above gets covered when inquiring Cons No comment at all because if there's a problem the staff get it sorted there and then. Nothing seems to phase them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 1-3 years ### "Best App ever review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2026 My overall experience is outstanding. Compared to other programs I have try in the past. This program in my opinion Beats Google by far. Pros I like the ease of use. Whenever I am in a bind I know the support is just a phone call away. The support team is just a phone call away. Cons Actually, I have very little to complain about. The learning curve took awhile. With a lot figuring out what I needed to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lead Practitioner Used the software for: Less than 1 year ### "Love it’s functionality" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 15, 2026 Everyone has been very helpful and friendly. They have gone out of their way to support me. The cost is really competitive compared to other brands. Pros Value for money and the amount of features they offer. For example booking app, vat app, subscriptions website integration and there is plenty more on top to help improve your business with insights etc. it’s a win win for me. The deal I had with the compute and cash draw was a no brainer. I’ve recommended to all my family and friends. Cons Conflicting info from the advisers. When querying about certain functions or features I was told they didn’t have it but when I explored on the back office, it’s all there. Better than I expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of retail Used the software for: 3-5 years ### "EPOS Now Reveiw " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2026 Pros The application is very easy to use, and they are always available to provide any support required. Overall, it's really good value for money. Cons The dashboard needs some improvement. And flexibility to customize my own specific reports for a better view Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Club Secretary Used the software for: 3-5 years ### "Great Service all round." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 7, 2026 We are very happy with everything to do with Epos Now. From contacting them to installation has been great. Pros Great knowledge of what we needed. Customer support is always there when you need them with their expert knowledge, Payment processing is very quick along with credit card payments. Cons Everything is great with Epos Now. I have no complaints what so ever. Happy with all round service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: Less than 1 year ### "Very good in service and i loved to stay in Epos " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2026 5star I want give to the epos for their service and dedication through the work and care about our business Pros Good service. When ever we need they will give the support to us so no need to worry about our business Cons There is nothing to give a least review about epos now. Because everything is perfectly alright. Good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Administrator Used the software for: Less than 1 year ### "Great system and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Overall, EPOS Now is an excellent system and, being a new customer, the whole experience from contacting Sales to support has been a positive experience. Pros One of the most positive aspects of working with EPOS Now is their customer support. Their on-line support centre is easy to access and use, with access to live chat and the Epos Now community. Fault tickets can be raised on complex problems, most of which are answered in a timely manner. Most importantly (and this is rare these days!) you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. Support is also available at weekends. Cons Too may emails urging customers to promote/refer their service to other companies! Some of the Back Office controls for products are too complex. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Director Used the software for: 1-3 years ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 4, 2026 They seem to care about helping us grow our business. Fees are low and they have lots of free courses to help learn new features as they are released. They seem to care a lot about after sales service and are a friendly team. Whenever I have called for phone support they have been quick at resolving problems. Pros I have looked at alternative suppliers and Epos Now were the most favourable. They have low fees so they are value for money and they provided us with an e-commerce solution too. Credit Card payments work very well and we receive funds quickly. The software is very easy to use, seems secure and I am impressed with the stock control management of the software. Cons I can't think of any negatives really but would appreciate a pro-active stance to improve our till and provide a larger screen. If they had a sales rep calling in once a year I would appreciate that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Couldn't work without it now" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2026 Pros The whole cloud system is fantastic. From checking stock to following patterns of sales. The till system is very easy to use. The phone support is excellent if there is any issue or for extra training. You get your card payment through next day regardless of what day that is which means its easier to pay invoices. Value for money especially for the card transactions, with a nominal fee. Accessible from anywhere as on the cloud but secure and easy to use. Cons You need a WiFi signal for the card reader and to log on and close the till. so if the network is down its very difficult to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152638/Epos-Now/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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