# Epos Now Pricing 2026 | Capterra > Learn more about Epos Now pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/152638/Epos-Now/pricing --- # Pricing for Epos Now [3.8 (718)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Write a Review! ## [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) has **1** pricing plan - No free trial - No free version **Credit Card Required:** No **Discount:** Information not available ### Complete Solution $349 **Pricing Model:** Flat Rate **Payment Frequency:** One Time Complete Solution plan includes: - 80mm Ethernet Receipt Printer - Contactless Payments - Installation and Configuration - Personalised One-on-One Onboarding - Secure All-Metal Cash Drawer ## Popular alternatives to [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) Looking to learn more about Retail POS System software similar to Epos Now? 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Pricing RatingN/A Value For Money[3.6(718)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Pros Cons [Read All 718 Reviews](https://www.capterra.com/p/152638/Epos-Now/reviews/) Read Full Reviews Below Verified Reviewer IT Support Hospitality, 11-50 employees Used the software for: 2+ years ** Overall Rating 1.0 ** Ease of Use 3.0 Customer Service 2.0 Features 3.0 Value for Money 1.0 Reviewer Source Source: Capterra April 23, 2026 "Unannounced service disruption and poor communication impacting trading" **Overall:** Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service. Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments. We had previously been operating successfully using the Paymentsense Cloud App in conjunction with our existing PaymentSense terminals without issue. Without prior warning, this functionality ceased to operate. This resulted in a complete interruption to trading. For several hours, we were unable to accept card payments while attempting to identify the cause of the issue. No communication, alerts, or prior notification were provided by EposNow, which left us without clarity or direction during a critical period of trading. It subsequently became apparent that we were not the only business affected. A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning. At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated. As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode. As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable. There was no proactive communication, no structured transition, and limited effective support when issues arose. To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time. Overall, the handling of this situation demonstrated a lack of communication and consideration for long-standing customers. The impact on operations was significant and avoidable. As a result, we are actively reviewing alternative EPOS providers and intend to move away from EposNow. This experience has fundamentally undermined confidence in the platform. This level of disruption, without warning or clear communication, is not acceptable for a business-critical system. **Pros:** The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues. **Cons:** Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses. Vendor Response By Epos Now on April 28, 2026 Dear valued customer, Thank you for taking the time to share such detailed feedback. We appreciate how important clear communication and system reliability are, particularly when changes impact business-critical operations, and we’re sorry to hear about the disruption you’ve described. At this time, we haven’t been able to locate your account based on the information available. We kindly ask that you contact us at eposnowsocial@eposnow.com with your account information, registered email address, or any relevant case references so we can investigate this fully. Once we have these details, our team will review the situation thoroughly and ensure the appropriate team follows up to address your concerns. Thanks, Epos Now Verified Reviewer IT Support Hospitality, 11-50 employees Used the software for: 2+ years ** Overall Rating 1.0 ** Ease of Use 3.0 Customer Service 2.0 Features 3.0 Value for Money 1.0 Reviewer Source Source: Capterra April 23, 2026 "Unannounced service disruption and poor communication impacting trading" **Overall:** Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service. Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments. We had previously been operating successfully using the Paymentsense Cloud App in conjunction with our existing PaymentSense terminals without issue. Without prior warning, this functionality ceased to operate. This resulted in a complete interruption to trading. For several hours, we were unable to accept card payments while attempting to identify the cause of the issue. No communication, alerts, or prior notification were provided by EposNow, which left us without clarity or direction during a critical period of trading. It subsequently became apparent that we were not the only business affected. A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning. At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated. As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode. As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable. There was no proactive communication, no structured transition, and limited effective support when issues arose. To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time. Overall, the handling of this situation demonstrated a lack of communication and consideration for long-standing customers. The impact on operations was significant and avoidable. As a result, we are actively reviewing alternative EPOS providers and intend to move away from EposNow. This experience has fundamentally undermined confidence in the platform. This level of disruption, without warning or clear communication, is not acceptable for a business-critical system. **Pros:** The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues. **Cons:** Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses. Vendor Response By Epos Now on April 28, 2026 Dear valued customer, Thank you for taking the time to share such detailed feedback. We appreciate how important clear communication and system reliability are, particularly when changes impact business-critical operations, and we’re sorry to hear about the disruption you’ve described. At this time, we haven’t been able to locate your account based on the information available. We kindly ask that you contact us at eposnowsocial@eposnow.com with your account information, registered email address, or any relevant case references so we can investigate this fully. Once we have these details, our team will review the situation thoroughly and ensure the appropriate team follows up to address your concerns. Thanks, Epos Now [Read All 718 Reviews](https://www.capterra.com/p/152638/Epos-Now/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)