--- title: "Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Epos Now the right Point of Sale solution for you? Explore 727 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152638/Epos-Now/reviews/" page_type: "reviews" language: "en" --- Epos Now 3.8 (727) [View alternatives](https://www.capterra.com/p/152638/Epos-Now/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Epos Now Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews MG Mark G Company Director and Operations ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more.“ September 10, 2025 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time.“ April 23, 2026 SK Shahzad K DirectorTobacco, 2 - 10 employeesUsed the software for: 6-12 months. “Its very valueable software we used more then one year only for me as a small bussiness Epos monthly charges qute high for us othervoice its very highly recommended for bussiness“ February 16, 2026 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning.“ April 23, 2026 RD Ryan D OwnerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “With the implementation of Epos Now At Canalside restaurant Ltd, we have greatly improved our service to our customers and sped up the process from start to finish, with less mistakes being made especially with our integrated card machine this is also helping us retain money otherwise lost due to human error.“ July 18, 2025 HL Hazel L Business ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I’ve repeatedly asked for a phone call to discuss and we’re constantly brushed off and ignored. Since Epos now has stopped integration of payments we were going to switch contracts to their own payments but if this is the customer service they offer after being with them in 5 years we’ve lost all respect for the company.“ May 18, 2026 MG Mark G Company Director and Operations ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The security features are excellent from passwords, staff login codes and auto timeout options on the screens.“ September 10, 2025 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation.“ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 727 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fay M. Director Retail Used the software for: Less than 6 months ### "McCarthy Witchery LTD Till system." August 9, 2025 5.0 Very positive in the whole. Very pleased with the products, customer service, professionalism and advice. Problems can be sorted out over the phone and nothing is too big or small. Pros very easy to use for our small LTD company. Has everything we need from categories and coloured buttons to easy add and adjust and the ability to find out all our stats and best sellers. payments are always prompt and go straight into our business account keeping everything with in easy reach and easy to keep track off. The features in the back office are amazing and again so easy to navigate and find stats/ best sellers and records. Yes prompt and easy to get a replacement till when the till roll door broke. There's lots of training and advice calls as part of the contract. Cons There's lots of adviser calls and calls when you named adviser isn't available which can be over the top when you have already spoken to people. Wasn't made aware that if you don't use your card reader for x days you can be charged. The only real problem we had was the till was set up for a clothes shop and then a fruit and vegetable shop after our initial training on the back office which is neither what we are. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Reason for choosing Epos Now better customer services and pitch could answer all our questions and problems. easy to get sorted and payment, delivery and set up. Review Source Response from Epos Now August 19, 2025 Dear Fay, Thank you for your detailed feedback! We're delighted to hear that you find the system easy to use and that it provides everything your small LTD company needs—from categories and coloured buttons to detailed stats and best-seller tracking. It’s great to know that payments, back-office features, replacements, and training calls have all been prompt and helpful. We appreciate your notes regarding multiple adviser calls and the card reader usage, as well as the initial till setup not matching your business type. Your feedback helps us improve and ensure smoother experiences for our customers in the future. Overall, we're thrilled that you’re very pleased with the product, service, and support provided. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now RS Ray S. owner Restaurants Used the software for: 1-2 years ### "EPOS have been a great Tool for our business." January 3, 2026 5.0 It's been great. I have a small restaurant in a truck stop. We used to handwrite our tickets. The wait staff and our cashier would have to run back to the kitchen to place the order. Now press a button and help someone else. We used to hand-calculate all our checks as well. With this system, there are no more mistakes. Pros Works well for our needs at a great price! When I call (which is not often) for help, the customer support is outstanding. The reports are very useful in helping me run my business. It also cuts down on mistakes on the bill. Cons When first setting up our menu, it took a little getting used to the thought process of the program but, that was probably more of a me thing. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Epos Now Cost vs usefulness. Easy to set up and had the reporting I wanted. Review Source Response from Epos Now January 21, 2026 Dear Ray, Thank you for your wonderful review and for choosing Epos Now over the alternatives! We are thrilled to hear about the transformation in your business operations. Moving from handwritten tickets and manual calculations to a digital system is a big step, and it is fantastic to know that it has successfully cut down on mistakes and allowed your staff to focus more on customers rather than running back and forth to the kitchen. We are also glad that you feel you made the right choice regarding cost vs. usefulness. Providing powerful reporting and reliable tools at a great price is exactly what we aim for. Regarding the initial menu setup, we appreciate your honesty. It can indeed take a moment to adjust to the "thought process" of a new system, but we are glad you found your way and that the system is now working well for your needs. Best regards, Epos Now VR Verified Reviewer IT Support Hospitality Used the software for: 2+ years ### "Unannounced service disruption and poor communication impacting trading" April 23, 2026 1.0 Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service. Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments. We had previously been operating successfully using the Paymentsense Cloud App in conjunction with our existing PaymentSense terminals without issue. Without prior warning, this functionality ceased to operate. This resulted in a complete interruption to trading. For several hours, we were unable to accept card payments while attempting to identify the cause of the issue. No communication, alerts, or prior notification were provided by EposNow, which left us without clarity or direction during a critical period of trading. It subsequently became apparent that we were not the only business affected. A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning. At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated. As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode. As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable. There was no proactive communication, no structured transition, and limited effective support when issues arose. To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time. Overall, the handling of this situation demonstrated a lack of communication and consideration for long-standing customers. The impact on operations was significant and avoidable. As a result, we are actively reviewing alternative EPOS providers and intend to move away from EposNow. This experience has fundamentally undermined confidence in the platform. This level of disruption, without warning or clear communication, is not acceptable for a business-critical system. Pros The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues. Cons Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses. Review Source Response from Epos Now April 28, 2026 Dear valued customer, Thank you for taking the time to share such detailed feedback. We appreciate how important clear communication and system reliability are, particularly when changes impact business-critical operations, and we’re sorry to hear about the disruption you’ve described. At this time, we haven’t been able to locate your account based on the information available. We kindly ask that you contact us at eposnowsocial@eposnow.com with your account information, registered email address, or any relevant case references so we can investigate this fully. Once we have these details, our team will review the situation thoroughly and ensure the appropriate team follows up to address your concerns. Thanks, Epos Now DB David B. Director Hospitality Used the software for: 2+ years ### "Just renewed agreement for another \[8\] years" April 29, 2026 5.0 Experience has been excellent. We continue to work with Epos Now for another 8 years or more. Keep up the good work. Pros We have been with Epos Now for 9 years. It has been a great journey with good customer support. The payment processing has been seamless. The product just works. Cons There are no cons as far as I am concerned. I just hope that the service continues as is and even offers more in the future. Alternatives considered [takepayments](https://www.capterra.com/p/10027255/takepayments/) Reason for choosing Epos Now we liked the comprehensiveness and it served our purpose Review Source Response from Epos Now May 11, 2026 Hi David, Thank you so much for sharing this. Nine years is a fantastic milestone, and we're genuinely proud to have been part of your journey. It's brilliant to hear that Payments has been seamless and that the system continues to do exactly what you need. That reliability is what we always aim for. We're excited to keep building on this with you for many more years to come. Thanks, Epos Now Customer Experience Team SW Sheila W. partner Restaurants Used the software for: 6-12 months ### "Happy Customer" January 15, 2026 4.0 I'm happy that I got it I was using another system and I could not get any support from them and if the guy came out to do anything he over charged me for anything he done. Pros customer support was very important to me because I was not very familiar with POS and I needed a lot of help which they gave me. The setup was easy and it has helped me to keep track of my sales better. It also helps me know what product is selling the best. Cons I am still learning the system and the things it can do. The only issue that I can think of is that I use I menu for all my streaming and it will not work on this POS. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Epos Now I got it through Harlow Payment and it was free. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) No support and very hard to use and setup. Review Source Response from Epos Now January 21, 2026 Dear Sheila, Thank you for your candid feedback and for sharing your journey to Epos Now! We're so happy you chose us, especially after the difficulty with your previous provider. Hearing that you had faced a lack of support and hidden costs makes us even prouder that our team could provide the help and guidance you needed. We are delighted that the setup was easy and that the system is already helping you track sales and identify your best-selling products. These insights are vital for growing a business, so it is great to see them working for you. Regarding the issue you mentioned, we understand that having all your tools in one place is convenient. While our terminals are optimized specifically for transaction speed and security—which sometimes limits the use of third-party streaming apps directly on the hardware—we would be happy to discuss if there are any available integrations that might help bridge that gap. Best regard, Epos Now GA Godwin A. Director Supermarkets Used the software for: 6-12 months ### "Please for the love of God avoid them at all costs!!!" April 4, 2026 1.0 Epos Now has got to be the worst company I have ever dealt with. First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. After months of ignoring my requests, I gave them notice that I won't renew my subscription when the initial 12 month agreement ended. I closed my account in their till back office on the last day of the agreement, but they still charged me for the upcoming month. When I called their support to complain, they claimed I never sent them any notice to terminate my agreement, even though I had forwarded the email I sent to them over a month before and had also sent a letter via special delivery which they did confirm they had received. Eventually they closed my account. Not trusting them, I contacted my bank to block them from debiting money from my account. Months later and they are still trying to collect money from my account. When I call or try to contact them via live chat, all I get is promises they'll get someone who can help to call me back, which they never do. I would not recommend Epos Now to even my worst enemy. Pros I find it very difficult to say there is anything I like about Epos Now after my experience. If I have to, I'd say having a convenient till system and back office available in one solution made the managing sales easier. Cons They would make up anything to sell their product and would ignore any request to cancel your subscription then keep charging you even after your subscription has been cancelled. Epos Now are a very unreliable and completely untrustworthy company. Alternatives considered [EPOS Direct](https://www.capterra.com/p/10032075/EPOS-Direct/) Reason for choosing Epos Now There were a number of other products not listed. We chose Epos Now because they claimed that their complete solution could be integrated with the Datalogic scanner / scale which was installed for our conveyor belt checkout counter. It ended up not working and what followed was just lies and excuses. Review Source Response from Epos Now April 28, 2026 Dear Godwin, Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the experience you’ve described and appreciate how important it is for both product compatibility and account management to be handled clearly and reliably. At this time, we haven’t been able to locate your account based on the information provided. If you can respond to eposnowsocial@eposnow.com with some additional details, and we’d encourage you to share your registered email address, account information, or any case references so we can investigate this further. Once we have these details, our team will review the situation thoroughly and follow up with you directly to address your concerns. Thanks, Epos Now SS Steve S. Coffee Shop Hospitality Used the software for: 6-12 months ### "45% mid-contract price increase on a 12-month agreement" December 31, 2025 1.0 We signed up with Epos Now Payment Services (Account \[sensitive content hidden\]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process. During the contract term, this rate was increased to 0.8%, representing a 45% increase. This change materially altered the commercial basis on which we entered into a fixed-term agreement. We have raised this formally with Epos Now under support ticket \[sensitive content hidden\] and currently seeking clarification on: \* The contractual clause relied upon for the increase \* Whether termination is permitted without penalty \* Access to the sales call recording where pricing was discussed This has been a frustrating experience for a small business, I would strongly recommend that anyone considering these services ensures all prices assurances are confirmed in writing, particularly for fixed-term contracts. Hoping this can be resolved fairly. Pros The original setup with the Epos Now sales team and the support team setting up the system was satisfactory. Cons Huge price increase during mid contract. Felt this was not justified, plus the turnover was more than the previous year. Alternatives considered [XEPOS](https://www.capterra.com/p/208844/XEPOS/) Reason for choosing Epos Now Trying a change to see if another system worked better for the business Switched from [XEPOS](https://www.capterra.com/p/208844/XEPOS/) Was looking at features. However Xepos have now done some updates. Review Source Response from Epos Now January 21, 2026 Dear Steve, Thank you for taking the time to share your experience in such detail. We’re pleased to hear that the initial setup and support met your expectations, but we’re genuinely sorry for the frustration caused by the changes to your payment processing rates during your contract term. We understand how important pricing clarity is for small businesses, particularly when entering a fixed-term agreement. Any change that impacts the commercial basis of that agreement understandably raises concerns, and we recognise why this has been disappointing for you. Please be assured that we take these matters seriously and are committed to reviewing them fairly. To allow us to properly investigate the pricing change, the contractual terms involved, and your request for access to the relevant sales call, we’ll need to review your account in full. Please email eposnowsocial@eposnow.com with your account number or case number, registered email address, and full name, and a member of our te PN Patricia N. Manager Retail Used the software for: 2+ years ### "Very happy customer" November 25, 2025 5.0 I am very happy overall, the support team has been very helpful and they are always available when I need them Pros I can have all my business products in the app and easy to manage inventory also it is easy to use just scan the barcode and I have all my products and sales data at hand Cons I have two shops and I had to have 2 separate accounts to manage the 2 shops, if I could have the two shops together and flick between shops would be more easy for reporting Alternatives considered [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/) Reason for choosing Epos Now because I was able to integrate with Bigcommerce Review Source Response from Epos Now December 10, 2025 Dear Patricia, Thank you so much for taking the time to share this detailed feedback. It’s great to hear that managing products, inventory, and sales data through the app has been smooth and that our support team has been consistently helpful when you’ve needed us. We also appreciate your suggestion regarding managing multiple shops under a single account. Feedback like this helps us continue improving, and we’ve shared your comments with our product team for review. We’re delighted you chose Epos Now for its BigCommerce integration and that it’s been a good fit for your business so far. Thanks again for your share, Epos Now. BL Beverley L. owner Hospitality Used the software for: 2+ years ### "great system " November 17, 2025 5.0 been with EPOSnow in one form or another since they started. from the original system to now is amazing - it's really intuitive. any queries are resolved so easily and the staff are really professional but still friendly. as with all systems like this there are little bits that we needed help with and this was sorted quickly and easily Pros the support is amazing. really easy to get through to and answers so quickly. payments are in our account the next day. the monthly subscription is much cheaper than other systems we use. Cons the till is tall and our smaller member of staff has to reach up (as cons go this is not really one) Switched from [goodtill](https://www.capterra.com/p/168801/The-Good-Till-Company/) we could integrate our booking system onto the till Review Source Response from Epos Now November 21, 2025 Dear Beverley, Thank you for your wonderful feedback! We’re delighted to hear that you find our support amazing, payments fast, and the subscription cost-effective. It’s fantastic to know that our system has evolved to be intuitive and that any queries are resolved quickly by our professional and friendly team. We appreciate your long-term loyalty and kind words. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now AE Aaron E. Owner Restaurants Used the software for: 6-12 months ### "Promising on paper... but fails on all counts" November 1, 2025 1.0 Just 6 months in with eposnow and a very rocky start, eposnow have increased their payment processing fees for credit cards by 68% with the only justification being that this is allowed according to the contract. Competitive fees were used to make a sale - and many promises were made that the system is tailored for use in my industry - I run a busy restaurant. The system fails in many ways for the industry being tailored to a retail point of sale "payment at purchase" model - and every time I have raised a deficiency in the system for my industry I am simply told "that is the way it works" and that I can make a request for change. After 38 days I am still having to fight to try and get someone, anyone in eposnow to discuss this with me and help me find a solution. To date, I have not been able to speak to anyone. I cannot recommend eposnow to anybody in any industry as from my experience, they have a complete disregard for their customers and fail to provide any level of account management or support. Pros Good sales process. Range of equipment and devices available. Marketing material sells system very well. Cons Sales process promises but reality does not deliver. Marketing material false - the system does not work well for certain indusries. Support and customer management is non-existant. Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Epos Now Competitive card processing fees - however, these were increased by 68% after just 6 months Review Source Response from Epos Now November 7, 2025 Dear Aaron, We’re very sorry to hear about the challenges you’ve faced with our system, particularly around industry suitability, support, and the recent increase in processing fees. We completely understand how frustrating this must be, especially when your experience hasn’t aligned with the expectations set during the sales process. To ensure your concerns are addressed promptly, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team will review your account and work with you to provide the support and solutions you need. Thanks again for your share, Epos Now JC Jane C. Partner Hospitality Used the software for: Less than 6 months ### "Reliable, User-Friendly EPOS with Exceptional Support" July 16, 2025 5.0 Our overall experience at The Pier Tavern has been very positive. Epos Now has helped us streamline operations, improve reporting accuracy, and train staff with ease. While there’s a minor drawback around user permissions, the benefits far outweigh it. We’d happily recommend Epos Now to other businesses looking for a reliable, user-friendly EPOS system with excellent support. Pros At The Pier Tavern, we’ve found Epos Now to be incredibly intuitive and easy to use. It’s made staff training straightforward and daily operations much more efficient. The system has proven to be very reliable, and the reporting functions in the back office are excellent — clear, comprehensive, and ideal for tracking sales and performance. The standout, however, has been the customer service, which has been consistently exceptional. Any issues or queries have been handled quickly and professionally. Cons The only real frustration is with the staff clocking in and out feature. Unfortunately, this function can’t be used without also giving staff access to till functionality, which isn’t ideal for team members like kitchen staff or runners who don’t need that level of access. It would be great if these permissions could be separated. Alternatives considered [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/)[Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Reason for choosing Epos Now The systems were all very similar in functionality but Epos Now's exceptional customer service without a hard sell approach was the deteminimg factor for choosing them. Review Source Response from Epos Now July 18, 2025 Dear Team at The Pier Tavern, Thank you so much for your detailed and thoughtful 5-star review! We’re thrilled to hear that Epos Now has helped streamline your operations, simplify staff training, and improve reporting accuracy. It’s also fantastic to know that our customer service made a strong impression—we’re proud to support your team in a way that’s professional, responsive, and never pushy. We really appreciate your feedback regarding the clock-in/out functionality and user permissions. Your insight is incredibly valuable, and we’ve shared it with our product team for consideration in future updates. If there’s anything else we can do to support you, please don’t hesitate to reach back out to us. Thanks again, The Epos Now Team CC Claire C. Owner Retail Used the software for: 1-2 years ### "Perfect set up with great support team" October 27, 2025 5.0 I love it for ease of use, personalisation and great customer support team. I would 100% recommend to others. Pros It’s easy to use, customer support are always friendly, professional and very knowledgeable. No question is ever too much trouble. Being able to colour code categories etc is good for the eyes. Cons Connectivity to card machine dips in an out sometimes doesn’t connect to the till. This could be an internet issue as it flashes on the screen ‘internet connection lost’ momentarily before being ok. Review Source Response from Epos Now November 7, 2025 Dear Claire, Thank you for your wonderful feedback! We’re thrilled to hear that you find the system easy to use, enjoy the personalization options like colour coding, and have had positive experiences with our friendly and knowledgeable support team. We appreciate your note regarding connectivity, and we’ll continue to work on ensuring smooth connections. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now MG Mark G. Company Director and Operations Manager Restaurants Used the software for: 2+ years ### "The Best Epos System for our Busy Restaurants" September 10, 2025 5.0 I found Epos Now after hours of research and was pleased to discover they were the industry leader. The hardware is excellent and everything works so well. I use the app on my iPhone to check sales and staff hours, even when at home or out and about. I would definitely recommend, and already have to another new restaurant owner, who has decided to use Epos Now and is also very pleased with the product. Pros We use Epos Now at both our restaurants and love everything about it. The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more. The security features are excellent from passwords, staff login codes and auto timeout options on the screens. It is easy to take payments and you can add other tenders, allowing us to integrate our gift vouchers on the system. The customer helpline is useful and I have always managed to get through to an operator who has been able to help. Cons Being able to create a multiple choice product that was a minus amount would be useful. For example we sell a burger for £17 but a naked burger is £15 so this has to be a separate product rather than being able to press a button that removed £2. Review Source Response from Epos Now September 16, 2025 Dear Mark, Thank you for your fantastic feedback! We’re thrilled to hear how much you love using Epos Now across both of your restaurants and that our system has been valuable for everything from sales reporting to staff management and secure payment processing. It’s wonderful to know that you’ve found our software comprehensive, reliable, and easy to use — and that our customer support team has been there to assist whenever needed. We also appreciate your suggestion about creating a multiple-choice product with a minus amount. Feedback like this helps us improve, and we’ll be sure to share it with our product team for consideration. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. Thanks again for your share, Epos Now PG Paul G. Administratuve Plastics Used the software for: 1-2 years ### " Great EposNow" November 22, 2025 5.0 My experience has been good; I've had good support when I've needed it, and they provide me with the necessary tools when I need them. Pros The ease of having my entire ecosystem secure and maintaining a good inventory and secure payment method Cons There are probably things that could be improved, but overall there's nothing in particular I don't like; everything is excellent! Review Source Response from Epos Now December 10, 2025 Dear Paul, Thank you so much for this fantastic and comprehensive feedback! We are absolutely delighted to hear that your overall experience has been excellent. We are proud that you recognize the ease of securing your entire ecosystem, maintaining good inventory, and having a secure payment method. Making these critical aspects of your business seamless is our primary goal. It is wonderful to know you've consistently received good support when needed and that we provide you with the necessary tools. We always strive to ensure our service and products meet your high standards. We appreciate you mentioning there's nothing in particular you dislike, and we take your note about potential improvements seriously. We are committed to continuous enhancement! If you ever identify specific areas you think could be improved, please feel free to share them with us. Best regards, Epos Now JB Jacquie B. Business Owner Director Hospitality Used the software for: 2+ years ### "Great product" February 4, 2026 5.0 Excellent. Been very helpful, easy to work with and reasonably easy to contact. When required I have had telephone assistance which has been excellent. Pros Efficient, good customer service. Knowledge of advisors is excellent. Quick pay over of takings. Very happy. Cons Ability to have the option to print a customer receipt or not. Sometimes a customer requires a printed receipt. Most of the time they do not. Review Source Response from Epos Now February 9, 2026 Dear Jacquie, Thank you for your honest and detailed feedback! We are delighted to hear that you are Very happy with your experience. It is wonderful to know that you find our service Efficient and the Knowledge of advisors excellent. We also appreciate you highlighting the Quick pay over of takings; we know how crucial cash flow is for a business, so we are glad this feature is working well for you. I did try to give you a quick call however I was unable to get through. Just in regards to that printer query you can actually achieve this. You'd just need to go to the back office and select the option "New Email Receipt" which will then prompt you if you'd like to send an email receipt, print a receipt or no receipt. We are thrilled that you have found us easy to work with and that our telephone assistance has been excellent. If you need a hand with setting that feature don't hesitate to reach out and ask for myself (Jay in Customer Experience). Best regards, Epos Now Jackie O. Proprietor Arts and Crafts Used the software for: 2+ years ### "CJU Epos Experience" July 24, 2025 5.0 My overall experience with Epos Now is good. I'm 100% happy with the Epos Now System. It helps when I need to reorder goods Pros All the above is excellent. I have had only 1 problem and they were very helpful getting the problem sorted. 100% good Cons When you come to the end of the day on the card machine you can't print a total out for that day, I have to do the transaction one by one Review Source Response from Epos Now July 29, 2025 Dear Jackie, Thank you for your fantastic 5-star review! We’re so pleased to hear that your overall experience with Epos Now has been excellent and that our team was able to resolve your issue quickly and helpfully. It's great to know the system supports your daily operations, especially when reordering stock. We appreciate your feedback regarding the card machine totals—this is helpful insight, and we’ll make sure it’s shared with our product team. If there’s anything else we can do for you, please don’t hesitate to reach out. Warm regards, Epos Now MR Muhammad R. admin Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "VERY BAD EXPEREIENCE" October 15, 2025 1.0 Cons Very bad experience with EPOSNOW. They constantly create trouble for loyal customers and seem more interested in collecting extra payments than providing support. We worked with them for a year and found their service to be unhelpful, unreliable, and frustrating. When we decided to cancel the subscription, they ignored our requests and still charged us for two additional months. No proper communication, no respect for customers — just excuses. It’s clear that money matters more to them than customer satisfaction. I would not recommend EPOSNOW to anyone. Review Source SH Santiago H. Owner Food & Beverages Used the software for: 6-12 months ### "Great service but too expensive" December 9, 2025 5.0 Its been a great experience. Epos Now has definetly make the administration of my restaurant so much easier. Pros Its easy to use and it has a lot of features and apps that can be easily used to increase your company Cons The price of some features thas can be very helpfull for the customer service. I think its too expensive. Review Source Response from Epos Now January 21, 2026 Dear Santiago, Thank you for your honest and detailed feedback! We are thrilled to hear that Epos Now has made the administration of your restaurant so much easier. It is great to know that you find the system easy to use and that our range of features and apps is helping you grow your company. We designed the platform to simplify daily operations, so seeing that impact on your restaurant is very rewarding for us. We also appreciate your feedback regarding the price of some additional features. We understand that cost is a crucial factor for any business, and we want to ensure our tools provide excellent value. We will pass your comments along to our team for consideration as we continue to review and improve our packages. Best regards, Epos Now KH Keedan H. Director Hospitality Used the software for: 1-2 years ### "10/10 amazing" May 19, 2026 5.0 Pros Amazing simplicity, fantastic customer service, easy payouts, also offered us credit which massivly helped us in time of need. Cons Theirs nothing we least like about epos, we wish their was a easy loyalty card system for our customers. Review Source Response from Epos Now May 20, 2026 Hi Keedan, Thank you so much for sharing this. It's great to hear that the system has been straightforward to use and that the credit option came through when you needed it most. On the loyalty side, we do have options that might work well for your customers. If you'd like to explore what's available, just drop us a line at eposnowsocial@eposnow.com and we can point you in the right direction. Really appreciate you taking the time to leave this review. Thanks, Epos Now Customer Experience Team AA Amandeep A. Sales Manager Apparel & Fashion Used the software for: Less than 6 months ### "Good POS and among the best in Marketplace " January 2, 2026 5.0 Overall experience is outstanding from initial reaching out to the sales team, and then onboarding has been top-notch notch Pros fast payment processing, low rates and good customer service support. every time you call for customer support, you get a human service rather than AI or self-guided FAQs Cons The rates could be better, and the till could have more product description features. I feel the Till is more geared towards fast-moving consumer goods compared to the clothing retail business Review Source Response from Epos Now January 21, 2026 Dear Amandeep, Thank you for your detailed and outstanding feedback! We are thrilled to hear that your experience from the initial sales process to onboarding has been top-notch. We are especially glad that you appreciate our commitment to human customer service. We know how frustrating it can be to navigate automated systems, so we are proud to offer real support when you need it most. It is also great to know that our fast payment processing is benefiting your business. We also appreciate your constructive feedback regarding rates and the product description features. Your insight that the system feels more geared towards fast-moving goods rather than clothing retail is very valuable to us. We are constantly working to improve our software for all sectors, so we will pass this specific feedback to our product development team to help us better cater to fashion and retail businesses in the future. Best regards, Epos Now SB Simon B. Membership Administor Sports Used the software for: 2+ years ### "Brilliant EPOS System" November 8, 2025 5.0 Been using it for 10 years, any issues have quickly dealt with. Phone help has improved absolutly ten fold. Pros Easy to use and finding your way around. The overall design is good, appealing and user friendly. Would recooment to anyone. Cons Some of the new look could do with some tweeks. Overall we are pleased with the software and the EPOS units themselves. Review Source Response from Epos Now November 21, 2025 Dear Simon, Thank you for your feedback! We’re delighted to hear that you find our system easy to use, user-friendly, and well-designed, and that you would recommend it to others. It’s fantastic to know that after 10 years, any issues you’ve encountered have been quickly resolved and that our phone support has improved significantly. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now KW Kate W. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Very Happy " June 15, 2025 5.0 Excellent, helpful every time. I first started using epos now about 15 years ago and it's been good. Consistent service the whole time. Pros Easy to use and takes away the hard work in a world where there is a lot of complicated programs I have to use this is stand out simple and stress free Cons I have nothing bad to say at all about this. Now the only thing that I could think of is that more shops should know about it Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) EposNow is better in retail environment Review Source Lance M. Chair Retail Used the software for: Less than 6 months ### "Good and dedicated support" July 28, 2025 4.0 Once its up and running and training is undertaken , it works reliably. Support is good but you do sometimes have to work hard to get someone to udnerstand the issue Pros The quality and dedication of the support team. They own the problem and try to resolve it. The chatbot is also fairly useful. The back office allows my team to handle issues outside the shop. Cons They have just increased pricing for card payments only 5 months after I signed up. The initial product import sheets using excel are clunky and prone to formatting errors that not everyone at eposnow understands Review Source Response from Epos Now July 29, 2025 Dear Lance, Thank you for your detailed review. We're pleased to hear that you've found our support team dedicated and helpful, and that the back office tools are enabling your team to stay on top of things remotely. We understand your concerns regarding recent card payment pricing changes and the challenges with the product import process. Feedback like this helps us improve the onboarding experience and ensure our team is better equipped to support you. If you need further assistance or wish to discuss your pricing or setup in more detail, please don’t hesitate to reach out. Kind regards, Epos Now VR Valerij R. Director Retail Used the software for: 6-12 months ### "Fast and easy" February 4, 2026 5.0 Pros Very easy to find or add products,change prices, card reader working very fast,very fast to retry a transaction. Cons sometimes when you get the same stock with the same barcode, some of the items dissapear, not to often. Review Source Response from Epos Now February 9, 2026 Dear Valerij, Thank you for your feedback! We are pleased to hear that you find it Very easy to find or add products and change prices. Speed is essential in a busy environment, so it is fantastic to know that the card reader is working very fast and that it is very fast to retry a transaction when needed. We also appreciate you highlighting the issue where sometimes... items disappear when dealing with the same stock with the same barcode. While we are glad this happens not too often, we want to ensure your inventory is always 100% accurate. We will pass this specific technical feedback to our development team to investigate why this might be occurring. Best regards, Epos Now Liam B. Owner Hospitality Used the software for: Less than 6 months ### "Amazing service" October 27, 2025 5.0 Amazing i wouldnt use any other company now. The systems are quick and dont ever have any issues at all Pros Amazing service and tracking across stock. Fast payouts and never any issue recieving the money the next day. Would reccomend to anyone in the industry Cons Nothing. The service is top quality. A little more on site training could be provided but the system is easy to work out. Review Source Response from Epos Now November 7, 2025 Dear Liam, Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had an amazing experience with our service, stock tracking, and fast payouts. It’s great to know that the system works smoothly for you and meets your needs. We also appreciate your suggestion regarding on-site training. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.