--- title: "Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Epos Now the right Point of Sale solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152638/Epos-Now/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Epos Now 3.8 (732) [View alternatives](https://www.capterra.com/p/152638/Epos-Now/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Epos Now Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews RD Ryan D OwnerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “With the implementation of Epos Now At Canalside restaurant Ltd, we have greatly improved our service to our customers and sped up the process from start to finish, with less mistakes being made especially with our integrated card machine this is also helping us retain money otherwise lost due to human error.“ July 18, 2025 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time.“ April 23, 2026 MG Mark G Company Director and Operations ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more.“ September 10, 2025 HL Hazel L Business ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I’ve repeatedly asked for a phone call to discuss and we’re constantly brushed off and ignored. Since Epos now has stopped integration of payments we were going to switch contracts to their own payments but if this is the customer service they offer after being with them in 5 years we’ve lost all respect for the company.“ May 18, 2026 Edward C Managing DirectorRetail, Self-employedUsed the software for: 1-2 years. “They have low fees so they are value for money and they provided us with an e-commerce solution too.“ July 2, 2026 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning.“ April 23, 2026 SK Shahzad K DirectorTobacco, 2 - 10 employeesUsed the software for: 6-12 months. “Its very valueable software we used more then one year only for me as a small bussiness Epos monthly charges qute high for us othervoice its very highly recommended for bussiness“ February 16, 2026 SC Stephen C IT AdministratorMuseums and Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “Some of the Back Office controls for products are too complex.“ July 4, 2026 ## Showing most helpful reviews Showing 1-25 of 732 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laronda D. Owner Used the software for: Less than 1 year ### "Secure and valuable payment processing." November 2, 2026 5.0 My overall experience has been great with Epos system. I get free classes to help me get familiar with the system and learn how to properly use it. Pros Epos is a professional, secure, and quality payment processing system. The customer service reps are dedicated to supporting its customers with top-quality service. Cons The website was difficult to navigate. I could never get the props to connect. It was hard to remove objects from the sample template. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Very helpful " November 1, 2026 5.0 Amazing ✨✨. The staff have to be congratulated. If one person doesn't know an answer to something they politely explain what they will do and always come back with an answer Pros How helpful and friendly all staff members are. They always have time for the smallest inquiry and never make you feel stupid or silly. They come across very happy. All the above gets covered when inquiring Cons No comment at all because if there's a problem the staff get it sorted there and then. Nothing seems to phase them Review Source R Reviewer President Used the software for: 1-3 years ### "Best App ever review" October 29, 2026 5.0 My overall experience is outstanding. Compared to other programs I have try in the past. This program in my opinion Beats Google by far. Pros I like the ease of use. Whenever I am in a bind I know the support is just a phone call away. The support team is just a phone call away. Cons Actually, I have very little to complain about. The learning curve took awhile. With a lot figuring out what I needed to do. Review Source R Reviewer Lead Practitioner Used the software for: Less than 1 year ### "Love it’s functionality" October 15, 2026 5.0 Everyone has been very helpful and friendly. They have gone out of their way to support me. The cost is really competitive compared to other brands. Pros Value for money and the amount of features they offer. For example booking app, vat app, subscriptions website integration and there is plenty more on top to help improve your business with insights etc. it’s a win win for me. The deal I had with the compute and cash draw was a no brainer. I’ve recommended to all my family and friends. Cons Conflicting info from the advisers. When querying about certain functions or features I was told they didn’t have it but when I explored on the back office, it’s all there. Better than I expected. Review Source R Reviewer Head of retail Used the software for: 3-5 years ### "EPOS Now Reveiw " September 28, 2026 5.0 Pros The application is very easy to use, and they are always available to provide any support required. Overall, it's really good value for money. Cons The dashboard needs some improvement. And flexibility to customize my own specific reports for a better view Review Source R Reviewer Club Secretary Used the software for: 3-5 years ### "Great Service all round." September 7, 2026 5.0 We are very happy with everything to do with Epos Now. From contacting them to installation has been great. Pros Great knowledge of what we needed. Customer support is always there when you need them with their expert knowledge, Payment processing is very quick along with credit card payments. Cons Everything is great with Epos Now. I have no complaints what so ever. Happy with all round service. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Very good in service and i loved to stay in Epos " August 5, 2026 5.0 5star I want give to the epos for their service and dedication through the work and care about our business Pros Good service. When ever we need they will give the support to us so no need to worry about our business Cons There is nothing to give a least review about epos now. Because everything is perfectly alright. Good Review Source R Reviewer IT Administrator Used the software for: Less than 1 year ### "Great system and customer service" July 6, 2026 5.0 Overall, EPOS Now is an excellent system and, being a new customer, the whole experience from contacting Sales to support has been a positive experience. Pros One of the most positive aspects of working with EPOS Now is their customer support. Their on-line support centre is easy to access and use, with access to live chat and the Epos Now community. Fault tickets can be raised on complex problems, most of which are answered in a timely manner. Most importantly (and this is rare these days!) you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. Support is also available at weekends. Cons Too may emails urging customers to promote/refer their service to other companies! Some of the Back Office controls for products are too complex. Review Source R Reviewer Managing Director Used the software for: 1-3 years ### "Great Customer Service" July 4, 2026 5.0 They seem to care about helping us grow our business. Fees are low and they have lots of free courses to help learn new features as they are released. They seem to care a lot about after sales service and are a friendly team. Whenever I have called for phone support they have been quick at resolving problems. Pros I have looked at alternative suppliers and Epos Now were the most favourable. They have low fees so they are value for money and they provided us with an e-commerce solution too. Credit Card payments work very well and we receive funds quickly. The software is very easy to use, seems secure and I am impressed with the stock control management of the software. Cons I can't think of any negatives really but would appreciate a pro-active stance to improve our till and provide a larger screen. If they had a sales rep calling in once a year I would appreciate that. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Couldn't work without it now" July 1, 2026 5.0 Pros The whole cloud system is fantastic. From checking stock to following patterns of sales. The till system is very easy to use. The phone support is excellent if there is any issue or for extra training. You get your card payment through next day regardless of what day that is which means its easier to pay invoices. Value for money especially for the card transactions, with a nominal fee. Accessible from anywhere as on the cloud but secure and easy to use. Cons You need a WiFi signal for the card reader and to log on and close the till. so if the network is down its very difficult to use. Review Source R Reviewer Director Used the software for: Less than 1 year ### "McCarthy Witchery LTD Till system." August 11, 2025 5.0 Very positive in the whole. Very pleased with the products, customer service, professionalism and advice. Problems can be sorted out over the phone and nothing is too big or small. Pros very easy to use for our small LTD company. Has everything we need from categories and coloured buttons to easy add and adjust and the ability to find out all our stats and best sellers. payments are always prompt and go straight into our business account keeping everything with in easy reach and easy to keep track off. The features in the back office are amazing and again so easy to navigate and find stats/ best sellers and records. Yes prompt and easy to get a replacement till when the till roll door broke. There's lots of training and advice calls as part of the contract. Cons There's lots of adviser calls and calls when you named adviser isn't available which can be over the top when you have already spoken to people. Wasn't made aware that if you don't use your card reader for x days you can be charged. The only real problem we had was the till was set up for a clothes shop and then a fruit and vegetable shop after our initial training on the back office which is neither what we are. Review Source R Reviewer accountatnt Used the software for: 3-5 years ### "brilliant Epos" June 3, 2026 5.0 my experience has been positive throughtout. Staff are very helpful over the phone. its great that theres someone to help instantly. Pros Customer support is excellent, always sort out any issues on phone support. have sorted any technical issues. Cons cant really say anything i least like, I've had no issues. The service has always been immediately sorted. Review Source Verified Reviewer IT Support Used the software for: 3-5 years ### "Unannounced service disruption and poor communication impacting trading" April 27, 2026 1.0 Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service. Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments. We had previously been operating successfully using the Paymentsense Cloud App in conjunction with our existing PaymentSense terminals without issue. Without prior warning, this functionality ceased to operate. This resulted in a complete interruption to trading. For several hours, we were unable to accept card payments while attempting to identify the cause of the issue. No communication, alerts, or prior notification were provided by EposNow, which left us without clarity or direction during a critical period of trading. It subsequently became apparent that we were not the only business affected. A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning. At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated. As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode. As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable. There was no proactive communication, no structured transition, and limited effective support when issues arose. To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time. Overall, the handling of this situation demonstrated a lack of communication and consideration for long-standing customers. The impact on operations was significant and avoidable. As a result, we are actively reviewing alternative EPOS providers and intend to move away from EposNow. This experience has fundamentally undermined confidence in the platform. This level of disruption, without warning or clear communication, is not acceptable for a business-critical system. Pros The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues. Cons Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses. Review Source R Reviewer owner Used the software for: 1-3 years ### "EPOS have been a great Tool for our business." January 5, 2026 5.0 It's been great. I have a small restaurant in a truck stop. We used to handwrite our tickets. The wait staff and our cashier would have to run back to the kitchen to place the order. Now press a button and help someone else. We used to hand-calculate all our checks as well. With this system, there are no more mistakes. Pros Works well for our needs at a great price! When I call (which is not often) for help, the customer support is outstanding. The reports are very useful in helping me run my business. It also cuts down on mistakes on the bill. Cons When first setting up our menu, it took a little getting used to the thought process of the program but, that was probably more of a me thing. Review Source R Reviewer Coffee Shop Used the software for: Less than 1 year ### "45% mid-contract price increase on a 12-month agreement" January 7, 2026 1.0 We signed up with Epos Now Payment Services (Account \[sensitive content hidden\]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process. During the contract term, this rate was increased to 0.8%, representing a 45% increase. This change materially altered the commercial basis on which we entered into a fixed-term agreement. We have raised this formally with Epos Now under support ticket \[sensitive content hidden\] and currently seeking clarification on: \* The contractual clause relied upon for the increase \* Whether termination is permitted without penalty \* Access to the sales call recording where pricing was discussed This has been a frustrating experience for a small business, I would strongly recommend that anyone considering these services ensures all prices assurances are confirmed in writing, particularly for fixed-term contracts. Hoping this can be resolved fairly. Pros The original setup with the Epos Now sales team and the support team setting up the system was satisfactory. Cons Huge price increase during mid contract. Felt this was not justified, plus the turnover was more than the previous year. Review Source R Reviewer Director Used the software for: 3-5 years ### "Just renewed agreement for another \[8\] years" April 30, 2026 5.0 Experience has been excellent. We continue to work with Epos Now for another 8 years or more. Keep up the good work. Pros We have been with Epos Now for 9 years. It has been a great journey with good customer support. The payment processing has been seamless. The product just works. Cons There are no cons as far as I am concerned. I just hope that the service continues as is and even offers more in the future. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Very happy customer" November 27, 2025 5.0 I am very happy overall, the support team has been very helpful and they are always available when I need them Pros I can have all my business products in the app and easy to manage inventory also it is easy to use just scan the barcode and I have all my products and sales data at hand Cons I have two shops and I had to have 2 separate accounts to manage the 2 shops, if I could have the two shops together and flick between shops would be more easy for reporting Review Source R Reviewer Manager Used the software for: 1-3 years ### "Excellent system" March 6, 2026 5.0 Excellent, very easy to use and setup. Great reporting and customer service! Staff is literally trained in a hour to use. Pros Great security and customer support! Very easy to use and has clear instructions when errors are made. Training others to use was a breeze. Cons If used daily the screen wears and starts to burn image though in just 4 years use. To replace is much more expensive then the original. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Choose this POS to make yoir business run smooth!!! " August 5, 2025 5.0 Great customer service. Fast, quick, and easy resolutions to minor issues i have ran into. Very knowledgeable staff. Eager to assist. Pros Great system, amazing customer support!! Great people to work with!!! Easy to navigate, easy to use. Cons Sometimes minor language barrier, but nothing major that cannot be overcome. Australian/UK english is a bit different than American english. Review Source R Reviewer Treasurer Used the software for: 3-5 years ### "Oulton Sports Club" July 31, 2025 4.0 A versatile and reliable system that is well suited to the hospitality industry. With a little more development it would also be excellent for club management. Pros Easy to use and reliable at a reasonable price. When issues do occur the support is excellent. Card integration is generally reliable and speedy which is vital at busy times. Back office functionality is excellent with a good range of views to meet most needs. Cons Being a sports club we use the Customer facility for Club membership. This is an area that needs more development. Adding a picture would help identify members. Giving members a remote view of their membership status including account balance would be a big improvement. This could then lead to remote charging of account via link facility. Review Source R Reviewer Club Secretary Used the software for: 1-3 years ### "Well done guys" July 25, 2025 5.0 We like the service, it suits us very well..the till package is easy to use, very quick and reliable. Pros Problem understood and solved very quickly, agents very knowledgeable on the platform and how to resolve our issue Cons No negatives really..the only problem we had was the transaction rate and changed to a cheaper service. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Reliable and User-Friendly EPOS System for Everyday Business Needs" February 7, 2026 5.0 Overall, our experience with Epos Now has been very positive. The system is reliable, easy to use, and supports our day-to-day sales and payment processing smoothly. The reporting and sales management features are especially useful, and customer support has been responsive when needed. Pros We’ve a very positive experience with Epos Now. The system feels secure and reliable, and it offers great value for money considering the features included. Payment processing is smooth, and the sales management tools make tracking performance easy. Cons Occasionally the interface can feel a bit cluttered when we’re first learning it. These are minor and didn’t affect our overall satisfaction Review Source R Reviewer Bookkeeper Used the software for: 3-5 years ### "The dogs Bollix!" November 3, 2025 5.0 very good, easy to use the back office save for a very few functionalities but, I put that down to lack of use and the fact I only do this part time. Pros sales and purchasing information is excellent on the back office and the ability to export reports and print is good. Cons integrating card machines and adding them to different tills when required without undy delays, that maybe down to our bad internet reception. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Must use eposnow" January 20, 2026 5.0 M happy with eposnow. Easy to access to all options and never face any problem with it. Always get my payment easily. Pros Quik and easy to use . everyone can use with not much efforts. I always love to use it nd also recommed with my friends. Cons Some cards not accepted. Need more options to add. American express card not accepted. Rather than all good Review Source R Reviewer Company Director and Operations Manager Used the software for: 3-5 years ### "The Best Epos System for our Busy Restaurants" September 11, 2025 5.0 I found Epos Now after hours of research and was pleased to discover they were the industry leader. The hardware is excellent and everything works so well. I use the app on my iPhone to check sales and staff hours, even when at home or out and about. I would definitely recommend, and already have to another new restaurant owner, who has decided to use Epos Now and is also very pleased with the product. Pros We use Epos Now at both our restaurants and love everything about it. The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more. The security features are excellent from passwords, staff login codes and auto timeout options on the screens. It is easy to take payments and you can add other tenders, allowing us to integrate our gift vouchers on the system. The customer helpline is useful and I have always managed to get through to an operator who has been able to help. Cons Being able to create a multiple choice product that was a minus amount would be useful. For example we sell a burger for £17 but a naked burger is £15 so this has to be a separate product rather than being able to press a button that removed £2. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.