--- title: "Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Epos Now the right Point of Sale solution for you? Explore 728 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152638/Epos-Now/reviews/" page_type: "reviews" language: "en" --- Epos Now 3.8 (728) [View alternatives](https://www.capterra.com/p/152638/Epos-Now/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 18th, 2026 # Reviews of Epos Now Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews RD Ryan D OwnerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “With the implementation of Epos Now At Canalside restaurant Ltd, we have greatly improved our service to our customers and sped up the process from start to finish, with less mistakes being made especially with our integrated card machine this is also helping us retain money otherwise lost due to human error.“ July 18, 2025 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time.“ April 23, 2026 MG Mark G Company Director and Operations ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more.“ September 10, 2025 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning.“ April 23, 2026 Edward C Managing DirectorRetail, Self-employedUsed the software for: 1-2 years. “They have low fees so they are value for money and they provided us with an e-commerce solution too.“ July 2, 2026 HL Hazel L Business ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I’ve repeatedly asked for a phone call to discuss and we’re constantly brushed off and ignored. Since Epos now has stopped integration of payments we were going to switch contracts to their own payments but if this is the customer service they offer after being with them in 5 years we’ve lost all respect for the company.“ May 18, 2026 SK Shahzad K DirectorTobacco, 2 - 10 employeesUsed the software for: 6-12 months. “Its very valueable software we used more then one year only for me as a small bussiness Epos monthly charges qute high for us othervoice its very highly recommended for bussiness“ February 16, 2026 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation.“ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 728 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fay M. Director Retail Used the software for: Less than 6 months ### "McCarthy Witchery LTD Till system." August 9, 2025 5.0 Very positive in the whole. Very pleased with the products, customer service, professionalism and advice. Problems can be sorted out over the phone and nothing is too big or small. Pros very easy to use for our small LTD company. Has everything we need from categories and coloured buttons to easy add and adjust and the ability to find out all our stats and best sellers. payments are always prompt and go straight into our business account keeping everything with in easy reach and easy to keep track off. The features in the back office are amazing and again so easy to navigate and find stats/ best sellers and records. Yes prompt and easy to get a replacement till when the till roll door broke. There's lots of training and advice calls as part of the contract. Cons There's lots of adviser calls and calls when you named adviser isn't available which can be over the top when you have already spoken to people. Wasn't made aware that if you don't use your card reader for x days you can be charged. The only real problem we had was the till was set up for a clothes shop and then a fruit and vegetable shop after our initial training on the back office which is neither what we are. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Reason for choosing Epos Now better customer services and pitch could answer all our questions and problems. easy to get sorted and payment, delivery and set up. Review Source Response from Epos Now August 19, 2025 Dear Fay, Thank you for your detailed feedback! We're delighted to hear that you find the system easy to use and that it provides everything your small LTD company needs—from categories and coloured buttons to detailed stats and best-seller tracking. It’s great to know that payments, back-office features, replacements, and training calls have all been prompt and helpful. We appreciate your notes regarding multiple adviser calls and the card reader usage, as well as the initial till setup not matching your business type. Your feedback helps us improve and ensure smoother experiences for our customers in the future. Overall, we're thrilled that you’re very pleased with the product, service, and support provided. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now RS Ray S. owner Restaurants Used the software for: 1-2 years ### "EPOS have been a great Tool for our business." January 3, 2026 5.0 It's been great. I have a small restaurant in a truck stop. We used to handwrite our tickets. The wait staff and our cashier would have to run back to the kitchen to place the order. Now press a button and help someone else. We used to hand-calculate all our checks as well. With this system, there are no more mistakes. Pros Works well for our needs at a great price! When I call (which is not often) for help, the customer support is outstanding. The reports are very useful in helping me run my business. It also cuts down on mistakes on the bill. Cons When first setting up our menu, it took a little getting used to the thought process of the program but, that was probably more of a me thing. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Epos Now Cost vs usefulness. Easy to set up and had the reporting I wanted. Review Source Response from Epos Now January 21, 2026 Dear Ray, Thank you for your wonderful review and for choosing Epos Now over the alternatives! We are thrilled to hear about the transformation in your business operations. Moving from handwritten tickets and manual calculations to a digital system is a big step, and it is fantastic to know that it has successfully cut down on mistakes and allowed your staff to focus more on customers rather than running back and forth to the kitchen. We are also glad that you feel you made the right choice regarding cost vs. usefulness. Providing powerful reporting and reliable tools at a great price is exactly what we aim for. Regarding the initial menu setup, we appreciate your honesty. It can indeed take a moment to adjust to the "thought process" of a new system, but we are glad you found your way and that the system is now working well for your needs. Best regards, Epos Now VR Verified Reviewer IT Support Hospitality Used the software for: 2+ years ### "Unannounced service disruption and poor communication impacting trading" April 23, 2026 1.0 Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service. Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments. We had previously been operating successfully using the Paymentsense Cloud App in conjunction with our existing PaymentSense terminals without issue. Without prior warning, this functionality ceased to operate. This resulted in a complete interruption to trading. For several hours, we were unable to accept card payments while attempting to identify the cause of the issue. No communication, alerts, or prior notification were provided by EposNow, which left us without clarity or direction during a critical period of trading. It subsequently became apparent that we were not the only business affected. A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning. At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated. As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode. As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable. There was no proactive communication, no structured transition, and limited effective support when issues arose. To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time. Overall, the handling of this situation demonstrated a lack of communication and consideration for long-standing customers. The impact on operations was significant and avoidable. As a result, we are actively reviewing alternative EPOS providers and intend to move away from EposNow. This experience has fundamentally undermined confidence in the platform. This level of disruption, without warning or clear communication, is not acceptable for a business-critical system. Pros The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues. Cons Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses. Review Source Response from Epos Now April 28, 2026 Dear valued customer, Thank you for taking the time to share such detailed feedback. We appreciate how important clear communication and system reliability are, particularly when changes impact business-critical operations, and we’re sorry to hear about the disruption you’ve described. At this time, we haven’t been able to locate your account based on the information available. We kindly ask that you contact us at eposnowsocial@eposnow.com with your account information, registered email address, or any relevant case references so we can investigate this fully. Once we have these details, our team will review the situation thoroughly and ensure the appropriate team follows up to address your concerns. Thanks, Epos Now Edward C. Managing Director Retail Used the software for: 1-2 years ### "Great Customer Service" July 2, 2026 5.0 They seem to care about helping us grow our business. Fees are low and they have lots of free courses to help learn new features as they are released. They seem to care a lot about after sales service and are a friendly team. Whenever I have called for phone support they have been quick at resolving problems. Pros I have looked at alternative suppliers and Epos Now were the most favourable. They have low fees so they are value for money and they provided us with an e-commerce solution too. Credit Card payments work very well and we receive funds quickly. The software is very easy to use, seems secure and I am impressed with the stock control management of the software. Cons I can't think of any negatives really but would appreciate a pro-active stance to improve our till and provide a larger screen. If they had a sales rep calling in once a year I would appreciate that. Review Source Response from Epos Now July 7, 2026 Hi Edward, Thank you so much for taking the time to share your experience with us. It's brilliant to hear that you've found our fees competitive and that the e-commerce solution, card payments, and stock control are all working well for your business. We really appreciate your suggestion about annual check-ins and screen options. That kind of feedback genuinely helps us improve, and I'll make sure it's passed along to the relevant teams. We're glad to be part of your business journey, and it's great to know the support team has been helpful when you've needed them. Thanks, Epos Now Customer Experience Team SW Sheila W. partner Restaurants Used the software for: 6-12 months ### "Happy Customer" January 15, 2026 4.0 I'm happy that I got it I was using another system and I could not get any support from them and if the guy came out to do anything he over charged me for anything he done. Pros customer support was very important to me because I was not very familiar with POS and I needed a lot of help which they gave me. The setup was easy and it has helped me to keep track of my sales better. It also helps me know what product is selling the best. Cons I am still learning the system and the things it can do. The only issue that I can think of is that I use I menu for all my streaming and it will not work on this POS. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Epos Now I got it through Harlow Payment and it was free. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) No support and very hard to use and setup. Review Source Response from Epos Now January 21, 2026 Dear Sheila, Thank you for your candid feedback and for sharing your journey to Epos Now! We're so happy you chose us, especially after the difficulty with your previous provider. Hearing that you had faced a lack of support and hidden costs makes us even prouder that our team could provide the help and guidance you needed. We are delighted that the setup was easy and that the system is already helping you track sales and identify your best-selling products. These insights are vital for growing a business, so it is great to see them working for you. Regarding the issue you mentioned, we understand that having all your tools in one place is convenient. While our terminals are optimized specifically for transaction speed and security—which sometimes limits the use of third-party streaming apps directly on the hardware—we would be happy to discuss if there are any available integrations that might help bridge that gap. Best regard, Epos Now SS Steve S. Coffee Shop Hospitality Used the software for: 6-12 months ### "45% mid-contract price increase on a 12-month agreement" December 31, 2025 1.0 We signed up with Epos Now Payment Services (Account \[sensitive content hidden\]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process. During the contract term, this rate was increased to 0.8%, representing a 45% increase. This change materially altered the commercial basis on which we entered into a fixed-term agreement. We have raised this formally with Epos Now under support ticket \[sensitive content hidden\] and currently seeking clarification on: \* The contractual clause relied upon for the increase \* Whether termination is permitted without penalty \* Access to the sales call recording where pricing was discussed This has been a frustrating experience for a small business, I would strongly recommend that anyone considering these services ensures all prices assurances are confirmed in writing, particularly for fixed-term contracts. Hoping this can be resolved fairly. Pros The original setup with the Epos Now sales team and the support team setting up the system was satisfactory. Cons Huge price increase during mid contract. Felt this was not justified, plus the turnover was more than the previous year. Alternatives considered [XEPOS](https://www.capterra.com/p/208844/XEPOS/) Reason for choosing Epos Now Trying a change to see if another system worked better for the business Switched from [XEPOS](https://www.capterra.com/p/208844/XEPOS/) Was looking at features. However Xepos have now done some updates. Review Source Response from Epos Now January 21, 2026 Dear Steve, Thank you for taking the time to share your experience in such detail. We’re pleased to hear that the initial setup and support met your expectations, but we’re genuinely sorry for the frustration caused by the changes to your payment processing rates during your contract term. We understand how important pricing clarity is for small businesses, particularly when entering a fixed-term agreement. Any change that impacts the commercial basis of that agreement understandably raises concerns, and we recognise why this has been disappointing for you. Please be assured that we take these matters seriously and are committed to reviewing them fairly. To allow us to properly investigate the pricing change, the contractual terms involved, and your request for access to the relevant sales call, we’ll need to review your account in full. Please email eposnowsocial@eposnow.com with your account number or case number, registered email address, and full name, and a member of our te PN Patricia N. Manager Retail Used the software for: 2+ years ### "Very happy customer" November 25, 2025 5.0 I am very happy overall, the support team has been very helpful and they are always available when I need them Pros I can have all my business products in the app and easy to manage inventory also it is easy to use just scan the barcode and I have all my products and sales data at hand Cons I have two shops and I had to have 2 separate accounts to manage the 2 shops, if I could have the two shops together and flick between shops would be more easy for reporting Alternatives considered [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/) Reason for choosing Epos Now because I was able to integrate with Bigcommerce Review Source Response from Epos Now December 10, 2025 Dear Patricia, Thank you so much for taking the time to share this detailed feedback. It’s great to hear that managing products, inventory, and sales data through the app has been smooth and that our support team has been consistently helpful when you’ve needed us. We also appreciate your suggestion regarding managing multiple shops under a single account. Feedback like this helps us continue improving, and we’ve shared your comments with our product team for review. We’re delighted you chose Epos Now for its BigCommerce integration and that it’s been a good fit for your business so far. Thanks again for your share, Epos Now. BL Beverley L. owner Hospitality Used the software for: 2+ years ### "great system " November 17, 2025 5.0 been with EPOSnow in one form or another since they started. from the original system to now is amazing - it's really intuitive. any queries are resolved so easily and the staff are really professional but still friendly. as with all systems like this there are little bits that we needed help with and this was sorted quickly and easily Pros the support is amazing. really easy to get through to and answers so quickly. payments are in our account the next day. the monthly subscription is much cheaper than other systems we use. Cons the till is tall and our smaller member of staff has to reach up (as cons go this is not really one) Switched from [goodtill](https://www.capterra.com/p/168801/The-Good-Till-Company/) we could integrate our booking system onto the till Review Source Response from Epos Now November 21, 2025 Dear Beverley, Thank you for your wonderful feedback! We’re delighted to hear that you find our support amazing, payments fast, and the subscription cost-effective. It’s fantastic to know that our system has evolved to be intuitive and that any queries are resolved quickly by our professional and friendly team. We appreciate your long-term loyalty and kind words. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now AE Aaron E. Owner Restaurants Used the software for: 6-12 months ### "Promising on paper... but fails on all counts" November 1, 2025 1.0 Just 6 months in with eposnow and a very rocky start, eposnow have increased their payment processing fees for credit cards by 68% with the only justification being that this is allowed according to the contract. Competitive fees were used to make a sale - and many promises were made that the system is tailored for use in my industry - I run a busy restaurant. The system fails in many ways for the industry being tailored to a retail point of sale "payment at purchase" model - and every time I have raised a deficiency in the system for my industry I am simply told "that is the way it works" and that I can make a request for change. After 38 days I am still having to fight to try and get someone, anyone in eposnow to discuss this with me and help me find a solution. To date, I have not been able to speak to anyone. I cannot recommend eposnow to anybody in any industry as from my experience, they have a complete disregard for their customers and fail to provide any level of account management or support. Pros Good sales process. Range of equipment and devices available. Marketing material sells system very well. Cons Sales process promises but reality does not deliver. Marketing material false - the system does not work well for certain indusries. Support and customer management is non-existant. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Epos Now Competitive card processing fees - however, these were increased by 68% after just 6 months Review Source Response from Epos Now November 7, 2025 Dear Aaron, We’re very sorry to hear about the challenges you’ve faced with our system, particularly around industry suitability, support, and the recent increase in processing fees. We completely understand how frustrating this must be, especially when your experience hasn’t aligned with the expectations set during the sales process. To ensure your concerns are addressed promptly, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team will review your account and work with you to provide the support and solutions you need. Thanks again for your share, Epos Now DB David B. Director Hospitality Used the software for: 2+ years ### "Just renewed agreement for another \[8\] years" April 29, 2026 5.0 Experience has been excellent. We continue to work with Epos Now for another 8 years or more. Keep up the good work. Pros We have been with Epos Now for 9 years. It has been a great journey with good customer support. The payment processing has been seamless. The product just works. Cons There are no cons as far as I am concerned. I just hope that the service continues as is and even offers more in the future. Alternatives considered [takepayments](https://www.capterra.com/p/10027255/takepayments/) Reason for choosing Epos Now we liked the comprehensiveness and it served our purpose Review Source Response from Epos Now May 11, 2026 Hi David, Thank you so much for sharing this. Nine years is a fantastic milestone, and we're genuinely proud to have been part of your journey. It's brilliant to hear that Payments has been seamless and that the system continues to do exactly what you need. That reliability is what we always aim for. We're excited to keep building on this with you for many more years to come. Thanks, Epos Now Customer Experience Team TW Trevor W. Work part time for my wife. Machine Embroidery Design Used the software for: 2+ years ### "Eposnow. A review from a genuine trader" July 17, 2025 5.0 We were using a cash register which was fine, but quite fiddly to update. We were basically given our Epos system second hand. Overall we are very pleased with it and Eposnow in general. The biggest issue we had was using the 'credit card machine', which had an intermittent. For various reasons and probally not all Epos's fault, the problem did go on for a bit. But Eposnow, along with our Internet provider did their best, It was finally solved when we had a particular Card Terminal sent to us. Since then it has worked fine. There was a problem when trying to print out our monthly reports. Eventually Eposnow realised what the issue was, and that has now been resolved. I would recommend Eposnow to anyone. It is full of features, many of which we don't need. The company are great to work with. Pros The system is generally easy to use. It can't be rushed, I've managed to do the set up without much help. I only ever contact support for something that is totally out of my control. I love the fact I can make any alterations to the 'Till' from my home computer. Customer service is always friendly and polite. I must truthfully say customer service can not 'Immediately' solve all problems, BUT we have NEVER been left without a working system, as an ex electronics service engineer is understandable and expectable. Cons As an Embroidery business, I find the Stock Control difficult to get to grips with. The examples they give are basically in the hospitality sector, so I've decided to give it a miss. Switched from [Cash Register](https://www.capterra.com/p/141376/Cash-Register/) We were virtually given the system from a failed business Review Source Response from Epos Now July 21, 2025 Dear Trevor, Thank you so much for your detailed 5-star review! We’re pleased to hear that overall you’re happy with your Epos Now system and that our friendly customer service has been there to support you whenever needed. It’s great to know you appreciate being able to manage your till remotely and that the intermittent issues with the card machine were eventually resolved with a replacement terminal. We understand that stock control can feel challenging, especially when examples focus on hospitality, and we appreciate your feedback on this. We’ll share your insights with our product team to explore ways to better support diverse business types like yours. If there’s anything else we can assist with or if you’d like further help navigating features, please don’t hesitate to reach back out. Thanks again, The Epos Now Team PG Praseeda G. Director Food & Beverages Used the software for: 6-12 months ### "Reliable and User-Friendly EPOS System for Everyday Business Needs" February 5, 2026 5.0 Overall, our experience with Epos Now has been very positive. The system is reliable, easy to use, and supports our day-to-day sales and payment processing smoothly. The reporting and sales management features are especially useful, and customer support has been responsive when needed. Pros We’ve a very positive experience with Epos Now. The system feels secure and reliable, and it offers great value for money considering the features included. Payment processing is smooth, and the sales management tools make tracking performance easy. Cons Occasionally the interface can feel a bit cluttered when we’re first learning it. These are minor and didn’t affect our overall satisfaction Review Source Response from Epos Now February 9, 2026 Dear Praseeda Thank you for your detailed and positive feedback! We are thrilled to hear that you have had a very positive experience with Epos Now. It is wonderful to know that the system feels secure and reliable for your business. We strive to offer great value for money, so we are delighted that you find the features included worth the investment. It is also great to hear that payment processing is smooth and that the sales management tools are making it easy for you to track performance. We appreciate your honest feedback regarding the interface feeling a bit cluttered when first learning the system. We are constantly working to streamline our design to make the onboarding process smoother, but we are glad to hear this was a minor issue that didn't affect your overall satisfaction. It is fantastic that our reporting features and responsive customer support are helping support your day-to-day operations. Best regards, Epos Now CW Chris W. Bookkeeper Hospitality Used the software for: 2+ years ### "The dogs Bollix!" October 31, 2025 5.0 very good, easy to use the back office save for a very few functionalities but, I put that down to lack of use and the fact I only do this part time. Pros sales and purchasing information is excellent on the back office and the ability to export reports and print is good. Cons integrating card machines and adding them to different tills when required without undy delays, that maybe down to our bad internet reception. Review Source Response from Epos Now November 7, 2025 Dear Chris, Thank you for your feedback! We’re glad to hear that you find the back office reports, sales, and purchasing information excellent and easy to use. We appreciate your note regarding card machine integration and understand how internet reception can affect this. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now NK Navneet K. Manager Food & Beverages Used the software for: 1-2 years ### "Must use eposnow" January 16, 2026 5.0 M happy with eposnow. Easy to access to all options and never face any problem with it. Always get my payment easily. Pros Quik and easy to use . everyone can use with not much efforts. I always love to use it nd also recommed with my friends. Cons Some cards not accepted. Need more options to add. American express card not accepted. Rather than all good Review Source Response from Epos Now January 21, 2026 Dear Navneet, Thank you for your feedback and your recommendation! We are thrilled to hear that you find the system quick and easy to use and that your team can operate it with not much effort. Simplicity is key to a smooth operation, so we are glad you are enjoying the experience. We also appreciate your feedback regarding card acceptance. We understand that not being able to accept American Express can be limiting. Often, the ability to accept specific card types (like Amex) depends on your specific merchant agreement or payment settings rather than the software itself. We would love to see if we can help you expand your options. Please contact our support team so we can review your payment settings and see if we can enable American Express for you. We are glad to hear that you are otherwise happy with the system and receiving your payments easily. Best regards, Epos Now PG Paul G. Administratuve Plastics Used the software for: 1-2 years ### " Great EposNow" November 22, 2025 5.0 My experience has been good; I've had good support when I've needed it, and they provide me with the necessary tools when I need them. Pros The ease of having my entire ecosystem secure and maintaining a good inventory and secure payment method Cons There are probably things that could be improved, but overall there's nothing in particular I don't like; everything is excellent! Review Source Response from Epos Now December 10, 2025 Dear Paul, Thank you so much for this fantastic and comprehensive feedback! We are absolutely delighted to hear that your overall experience has been excellent. We are proud that you recognize the ease of securing your entire ecosystem, maintaining good inventory, and having a secure payment method. Making these critical aspects of your business seamless is our primary goal. It is wonderful to know you've consistently received good support when needed and that we provide you with the necessary tools. We always strive to ensure our service and products meet your high standards. We appreciate you mentioning there's nothing in particular you dislike, and we take your note about potential improvements seriously. We are committed to continuous enhancement! If you ever identify specific areas you think could be improved, please feel free to share them with us. Best regards, Epos Now PV Phyllis V. Owner Retail Used the software for: 2+ years ### "Fantastic working relationship " November 6, 2025 5.0 Epos Now is a top-tier POS solution that blends flexibility, ease of use, and powerful integrations—ideal for businesses seeking a customizable, cloud-based system. If you’re looking for a point-of-sale system that adapts to your business rather than the other way around, Epos Now deserves serious consideration. Pros Customer support has been amazing for our company for the past 7 years. I would continue to recommend them. Cons I have had no issues with EPOS. Great payment process Sales management relationship with EPOS. • User-Friendly Interface The platform is intuitive and easy to navigate, even for those new to POS systems. Setup is straightforward, and training staff is a breeze thanks to its clean design and logical workflows TechRadar. Review Source Response from Epos Now November 21, 2025 Dear Phyllis, Thank you for your wonderful feedback! We’re thrilled to hear that our support has been amazing for your company over the past 7 years and that you continue to recommend us. It’s fantastic to know that our platform is user-friendly, intuitive, and makes training and setup straightforward for your team. Your kind words about the flexibility, ease of use, and integrations of Epos Now mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now WE Wyn E. Trustee Entertainment Used the software for: 2+ years ### "Epos Business Keystone" October 24, 2025 5.0 From experience we have found the epos support team to be available when needed, highly professional and quick to respond. Pros We found Epos to be a reliable and efficient product. When needed the support team have responded in a highly professional manner Cons As a small business having purchased three machine licenses we find two are rarely used. As a consequence we often pay fixed charges for machines that are idle Review Source Response from Epos Now November 7, 2025 Dear Wyn, Thank you for your feedback! We’re glad to hear that you find Epos Now to be a reliable and efficient product and that our support team has been professional and responsive when needed. We understand your point regarding unused machine licenses and appreciate your insights. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Jackie O. Proprietor Arts and Crafts Used the software for: 2+ years ### "CJU Epos Experience" July 24, 2025 5.0 My overall experience with Epos Now is good. I'm 100% happy with the Epos Now System. It helps when I need to reorder goods Pros All the above is excellent. I have had only 1 problem and they were very helpful getting the problem sorted. 100% good Cons When you come to the end of the day on the card machine you can't print a total out for that day, I have to do the transaction one by one Review Source Response from Epos Now July 29, 2025 Dear Jackie, Thank you for your fantastic 5-star review! We’re so pleased to hear that your overall experience with Epos Now has been excellent and that our team was able to resolve your issue quickly and helpfully. It's great to know the system supports your daily operations, especially when reordering stock. We appreciate your feedback regarding the card machine totals—this is helpful insight, and we’ll make sure it’s shared with our product team. If there’s anything else we can do for you, please don’t hesitate to reach out. Warm regards, Epos Now PK Prajwal K. Makert Hospitality Used the software for: 1-2 years ### "Good and efficient" January 7, 2026 5.0 Pros Good and very helpful with prompt service and also i would like to recommend to every one ,very good Cons Many times system gets hang in the middle of service and sometimes system doesnt catch proper signal Review Source Response from Epos Now January 21, 2026 Dear Prajwal Thank you for your feedback and your recommendation! We are pleased to hear that you have found our service good, very helpful, and prompt. It is wonderful to know that you are happy enough with the support to recommend us to others. However, we are concerned to hear that your system gets stuck in the middle of service and experiences signal issues. We understand how disruptive this can be during busy periods when you need the till to be reliable. These connectivity and performance drops are often solvable with some targeted troubleshooting. Please contact our technical support team so we can investigate why the system is not catching a proper signal and prevent these freezes from happening in the future. Best regards, Epos Now CS Connor S. Gym Manager and Owner Sports Used the software for: 2+ years ### "Great Product & Service!" July 2, 2025 5.0 Very good product and usually very prompt with customer service. Service has provided us with all neccassary tools. Pros Ease & reporting - Easy enough to upload and manage products on the back office as well as the front office for our reception team. Great reports too, very easy to dissect & export. Cons Transaction and subscription costs can be quite costly on top of the payment card terminal. Add ons such as till and card reader prove to be fairly costly too. But good enough of a service to warrant. Switched from [Ashbourne Membership Management](https://www.capterra.com/p/153958/Ashbourne/) Outdated and heard good things about EposNow Review Source Response from Epos Now July 15, 2025 Dear Connor, Thank you for your thoughtful review! We're really pleased to hear that you find the product easy to use, especially when it comes to managing products and generating reports. It’s also great to know our customer service has been prompt and helpful for your team. We appreciate your feedback around the additional costs, and we'll ensure it’s passed on to the relevant teams for consideration as we continue to improve our offering. If there’s anything else we can support you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now HB Hugo B. Operation adm Entertainment Used the software for: 1-2 years ### "Easy to use and clear information" February 18, 2026 5.0 With this tool information is clear and easy to be controled. I always know how sales are going on every time on real time. Pros Sales management es easy to control, information is clear. Reports are very useful and easy to get. In general usage is easy. Cons I have to turn off system to "refresh" when I add an item or change costs. It would be better if changes are saved on time. Review Source Response from Epos Now February 27, 2026 Dear Hugo, Thank you for your feedback! We’re delighted to hear that you find sales management easy to control, with clear information and useful reports. We appreciate your note about needing to refresh the system when making changes, and we’ll continue working on improvements to make updates smoother in real time. From Epos Now KW Kate W. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Very Happy " June 15, 2025 5.0 Excellent, helpful every time. I first started using epos now about 15 years ago and it's been good. Consistent service the whole time. Pros Easy to use and takes away the hard work in a world where there is a lot of complicated programs I have to use this is stand out simple and stress free Cons I have nothing bad to say at all about this. Now the only thing that I could think of is that more shops should know about it Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) EposNow is better in retail environment Review Source OZ Onias Z. Manager Food & Beverages Used the software for: Less than 6 months ### "Efficient and Perfect system which is easy to use." April 2, 2026 5.0 The best experience so far. I have not experienced any problems so far and If I do staff is always there to help. Pros Their payment system is well organised, no hidden costs as everything is straightforward. The system is simple and straightforward and has no complications, anyone can use it. Cons None as everything is tailored towards making the whole system robust. No loopholes identified so far.. Review Source Response from Epos Now April 28, 2026 Dear Onias, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system straightforward and easy to use, and that your experience with our support team has been positive. We’re pleased that everything has been working well for you so far and that the platform is meeting your expectations. Should you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now Lance M. Chair Retail Used the software for: Less than 6 months ### "Good and dedicated support" July 28, 2025 4.0 Once its up and running and training is undertaken , it works reliably. Support is good but you do sometimes have to work hard to get someone to udnerstand the issue Pros The quality and dedication of the support team. They own the problem and try to resolve it. The chatbot is also fairly useful. The back office allows my team to handle issues outside the shop. Cons They have just increased pricing for card payments only 5 months after I signed up. The initial product import sheets using excel are clunky and prone to formatting errors that not everyone at eposnow understands Review Source Response from Epos Now July 29, 2025 Dear Lance, Thank you for your detailed review. We're pleased to hear that you've found our support team dedicated and helpful, and that the back office tools are enabling your team to stay on top of things remotely. We understand your concerns regarding recent card payment pricing changes and the challenges with the product import process. Feedback like this helps us improve the onboarding experience and ensure our team is better equipped to support you. If you need further assistance or wish to discuss your pricing or setup in more detail, please don’t hesitate to reach out. Kind regards, Epos Now Liam B. Owner Hospitality Used the software for: Less than 6 months ### "Amazing service" October 27, 2025 5.0 Amazing i wouldnt use any other company now. The systems are quick and dont ever have any issues at all Pros Amazing service and tracking across stock. Fast payouts and never any issue recieving the money the next day. Would reccomend to anyone in the industry Cons Nothing. The service is top quality. A little more on site training could be provided but the system is easy to work out. Review Source Response from Epos Now November 7, 2025 Dear Liam, Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had an amazing experience with our service, stock tracking, and fast payouts. It’s great to know that the system works smoothly for you and meets your needs. We also appreciate your suggestion regarding on-site training. If there is anything else we can assist you with, please don’t hesitate to reach out. 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