--- title: "Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Epos Now the right Point of Sale solution for you? Explore 726 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152638/Epos-Now/reviews/" page_type: "reviews" language: "en" --- Epos Now 3.8 (726) [View alternatives](https://www.capterra.com/p/152638/Epos-Now/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Epos Now Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews MG Mark G Company Director and Operations ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more.“ September 10, 2025 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time.“ April 23, 2026 SK Shahzad K DirectorTobacco, 2 - 10 employeesUsed the software for: 6-12 months. “Its very valueable software we used more then one year only for me as a small bussiness Epos monthly charges qute high for us othervoice its very highly recommended for bussiness“ February 16, 2026 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning.“ April 23, 2026 KA Kasim A DirectorRetail, 11 - 50 employeesUsed the software for: 1-2 years. “We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.“ August 5, 2024 HL Hazel L Business ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I’ve repeatedly asked for a phone call to discuss and we’re constantly brushed off and ignored. Since Epos now has stopped integration of payments we were going to switch contracts to their own payments but if this is the customer service they offer after being with them in 5 years we’ve lost all respect for the company.“ May 18, 2026 RD Ryan D OwnerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “With the implementation of Epos Now At Canalside restaurant Ltd, we have greatly improved our service to our customers and sped up the process from start to finish, with less mistakes being made especially with our integrated card machine this is also helping us retain money otherwise lost due to human error.“ July 18, 2025 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation.“ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 726 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fay M. Director Retail Used the software for: Less than 6 months ### "McCarthy Witchery LTD Till system." August 9, 2025 5.0 Very positive in the whole. Very pleased with the products, customer service, professionalism and advice. Problems can be sorted out over the phone and nothing is too big or small. Pros very easy to use for our small LTD company. Has everything we need from categories and coloured buttons to easy add and adjust and the ability to find out all our stats and best sellers. payments are always prompt and go straight into our business account keeping everything with in easy reach and easy to keep track off. The features in the back office are amazing and again so easy to navigate and find stats/ best sellers and records. Yes prompt and easy to get a replacement till when the till roll door broke. There's lots of training and advice calls as part of the contract. Cons There's lots of adviser calls and calls when you named adviser isn't available which can be over the top when you have already spoken to people. Wasn't made aware that if you don't use your card reader for x days you can be charged. The only real problem we had was the till was set up for a clothes shop and then a fruit and vegetable shop after our initial training on the back office which is neither what we are. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Reason for choosing Epos Now better customer services and pitch could answer all our questions and problems. easy to get sorted and payment, delivery and set up. Review Source Response from Epos Now August 19, 2025 Dear Fay, Thank you for your detailed feedback! We're delighted to hear that you find the system easy to use and that it provides everything your small LTD company needs—from categories and coloured buttons to detailed stats and best-seller tracking. It’s great to know that payments, back-office features, replacements, and training calls have all been prompt and helpful. We appreciate your notes regarding multiple adviser calls and the card reader usage, as well as the initial till setup not matching your business type. Your feedback helps us improve and ensure smoother experiences for our customers in the future. Overall, we're thrilled that you’re very pleased with the product, service, and support provided. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now RS Ray S. owner Restaurants Used the software for: 1-2 years ### "EPOS have been a great Tool for our business." January 3, 2026 5.0 It's been great. I have a small restaurant in a truck stop. We used to handwrite our tickets. The wait staff and our cashier would have to run back to the kitchen to place the order. Now press a button and help someone else. We used to hand-calculate all our checks as well. With this system, there are no more mistakes. Pros Works well for our needs at a great price! When I call (which is not often) for help, the customer support is outstanding. The reports are very useful in helping me run my business. It also cuts down on mistakes on the bill. Cons When first setting up our menu, it took a little getting used to the thought process of the program but, that was probably more of a me thing. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Epos Now Cost vs usefulness. Easy to set up and had the reporting I wanted. Review Source Response from Epos Now January 21, 2026 Dear Ray, Thank you for your wonderful review and for choosing Epos Now over the alternatives! We are thrilled to hear about the transformation in your business operations. Moving from handwritten tickets and manual calculations to a digital system is a big step, and it is fantastic to know that it has successfully cut down on mistakes and allowed your staff to focus more on customers rather than running back and forth to the kitchen. We are also glad that you feel you made the right choice regarding cost vs. usefulness. Providing powerful reporting and reliable tools at a great price is exactly what we aim for. Regarding the initial menu setup, we appreciate your honesty. It can indeed take a moment to adjust to the "thought process" of a new system, but we are glad you found your way and that the system is now working well for your needs. Best regards, Epos Now VR Verified Reviewer IT Support Hospitality Used the software for: 2+ years ### "Unannounced service disruption and poor communication impacting trading" April 23, 2026 1.0 Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service. Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments. We had previously been operating successfully using the Paymentsense Cloud App in conjunction with our existing PaymentSense terminals without issue. Without prior warning, this functionality ceased to operate. This resulted in a complete interruption to trading. For several hours, we were unable to accept card payments while attempting to identify the cause of the issue. No communication, alerts, or prior notification were provided by EposNow, which left us without clarity or direction during a critical period of trading. It subsequently became apparent that we were not the only business affected. A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning. At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated. As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode. As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable. There was no proactive communication, no structured transition, and limited effective support when issues arose. To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time. Overall, the handling of this situation demonstrated a lack of communication and consideration for long-standing customers. The impact on operations was significant and avoidable. As a result, we are actively reviewing alternative EPOS providers and intend to move away from EposNow. This experience has fundamentally undermined confidence in the platform. This level of disruption, without warning or clear communication, is not acceptable for a business-critical system. Pros The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues. Cons Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses. Review Source Response from Epos Now April 28, 2026 Dear valued customer, Thank you for taking the time to share such detailed feedback. We appreciate how important clear communication and system reliability are, particularly when changes impact business-critical operations, and we’re sorry to hear about the disruption you’ve described. At this time, we haven’t been able to locate your account based on the information available. We kindly ask that you contact us at eposnowsocial@eposnow.com with your account information, registered email address, or any relevant case references so we can investigate this fully. Once we have these details, our team will review the situation thoroughly and ensure the appropriate team follows up to address your concerns. Thanks, Epos Now RS Russell S. Director Hospitality Used the software for: 2+ years ### "Avoid. Simple." May 14, 2026 1.0 Negative for sure. Avoid, avoid, avoid. Ruthless and well known now for being u ethical - I won’t be surprised if they are gone soon or rebranded. Pros Attractive easy to use system and they are great at pulling you in. The good reviews are all forced on you when you sign up Cons Customer service and unethical tactics to charge extra costs. Overall, a terrible company - avoid at all costs Switched from [Tabology EPOS](https://www.capterra.com/p/154530/BarTab/) Epos now fooled me - they get you in and then trap you Review Source Response from Epos Now June 2, 2026 Hi Russell, I'm sorry to read about your experience with us. The concerns you've raised around additional costs and customer service are not what we want for any of our customers, and I can understand why this has left you feeling frustrated. I'm glad that you've found the system easy to use however we'd genuinely like the opportunity to look into what's happened and see if we can put things right. If you're willing, please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and we'll reach out. Thanks, Epos Now Customer Experience Team SW Sheila W. partner Restaurants Used the software for: 6-12 months ### "Happy Customer" January 15, 2026 4.0 I'm happy that I got it I was using another system and I could not get any support from them and if the guy came out to do anything he over charged me for anything he done. Pros customer support was very important to me because I was not very familiar with POS and I needed a lot of help which they gave me. The setup was easy and it has helped me to keep track of my sales better. It also helps me know what product is selling the best. Cons I am still learning the system and the things it can do. The only issue that I can think of is that I use I menu for all my streaming and it will not work on this POS. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Epos Now I got it through Harlow Payment and it was free. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) No support and very hard to use and setup. Review Source Response from Epos Now January 21, 2026 Dear Sheila, Thank you for your candid feedback and for sharing your journey to Epos Now! We're so happy you chose us, especially after the difficulty with your previous provider. Hearing that you had faced a lack of support and hidden costs makes us even prouder that our team could provide the help and guidance you needed. We are delighted that the setup was easy and that the system is already helping you track sales and identify your best-selling products. These insights are vital for growing a business, so it is great to see them working for you. Regarding the issue you mentioned, we understand that having all your tools in one place is convenient. While our terminals are optimized specifically for transaction speed and security—which sometimes limits the use of third-party streaming apps directly on the hardware—we would be happy to discuss if there are any available integrations that might help bridge that gap. Best regard, Epos Now SS Steve S. Coffee Shop Hospitality Used the software for: 6-12 months ### "45% mid-contract price increase on a 12-month agreement" December 31, 2025 1.0 We signed up with Epos Now Payment Services (Account \[sensitive content hidden\]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process. During the contract term, this rate was increased to 0.8%, representing a 45% increase. This change materially altered the commercial basis on which we entered into a fixed-term agreement. We have raised this formally with Epos Now under support ticket \[sensitive content hidden\] and currently seeking clarification on: \* The contractual clause relied upon for the increase \* Whether termination is permitted without penalty \* Access to the sales call recording where pricing was discussed This has been a frustrating experience for a small business, I would strongly recommend that anyone considering these services ensures all prices assurances are confirmed in writing, particularly for fixed-term contracts. Hoping this can be resolved fairly. Pros The original setup with the Epos Now sales team and the support team setting up the system was satisfactory. Cons Huge price increase during mid contract. Felt this was not justified, plus the turnover was more than the previous year. Alternatives considered [XEPOS](https://www.capterra.com/p/208844/XEPOS/) Reason for choosing Epos Now Trying a change to see if another system worked better for the business Switched from [XEPOS](https://www.capterra.com/p/208844/XEPOS/) Was looking at features. However Xepos have now done some updates. Review Source Response from Epos Now January 21, 2026 Dear Steve, Thank you for taking the time to share your experience in such detail. We’re pleased to hear that the initial setup and support met your expectations, but we’re genuinely sorry for the frustration caused by the changes to your payment processing rates during your contract term. We understand how important pricing clarity is for small businesses, particularly when entering a fixed-term agreement. Any change that impacts the commercial basis of that agreement understandably raises concerns, and we recognise why this has been disappointing for you. Please be assured that we take these matters seriously and are committed to reviewing them fairly. To allow us to properly investigate the pricing change, the contractual terms involved, and your request for access to the relevant sales call, we’ll need to review your account in full. Please email eposnowsocial@eposnow.com with your account number or case number, registered email address, and full name, and a member of our te PN Patricia N. Manager Retail Used the software for: 2+ years ### "Very happy customer" November 25, 2025 5.0 I am very happy overall, the support team has been very helpful and they are always available when I need them Pros I can have all my business products in the app and easy to manage inventory also it is easy to use just scan the barcode and I have all my products and sales data at hand Cons I have two shops and I had to have 2 separate accounts to manage the 2 shops, if I could have the two shops together and flick between shops would be more easy for reporting Alternatives considered [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/) Reason for choosing Epos Now because I was able to integrate with Bigcommerce Review Source Response from Epos Now December 10, 2025 Dear Patricia, Thank you so much for taking the time to share this detailed feedback. It’s great to hear that managing products, inventory, and sales data through the app has been smooth and that our support team has been consistently helpful when you’ve needed us. We also appreciate your suggestion regarding managing multiple shops under a single account. Feedback like this helps us continue improving, and we’ve shared your comments with our product team for review. We’re delighted you chose Epos Now for its BigCommerce integration and that it’s been a good fit for your business so far. Thanks again for your share, Epos Now. BL Beverley L. owner Hospitality Used the software for: 2+ years ### "great system " November 17, 2025 5.0 been with EPOSnow in one form or another since they started. from the original system to now is amazing - it's really intuitive. any queries are resolved so easily and the staff are really professional but still friendly. as with all systems like this there are little bits that we needed help with and this was sorted quickly and easily Pros the support is amazing. really easy to get through to and answers so quickly. payments are in our account the next day. the monthly subscription is much cheaper than other systems we use. Cons the till is tall and our smaller member of staff has to reach up (as cons go this is not really one) Switched from [goodtill](https://www.capterra.com/p/168801/The-Good-Till-Company/) we could integrate our booking system onto the till Review Source Response from Epos Now November 21, 2025 Dear Beverley, Thank you for your wonderful feedback! We’re delighted to hear that you find our support amazing, payments fast, and the subscription cost-effective. It’s fantastic to know that our system has evolved to be intuitive and that any queries are resolved quickly by our professional and friendly team. We appreciate your long-term loyalty and kind words. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now AE Aaron E. Owner Restaurants Used the software for: 6-12 months ### "Promising on paper... but fails on all counts" November 1, 2025 1.0 Just 6 months in with eposnow and a very rocky start, eposnow have increased their payment processing fees for credit cards by 68% with the only justification being that this is allowed according to the contract. Competitive fees were used to make a sale - and many promises were made that the system is tailored for use in my industry - I run a busy restaurant. The system fails in many ways for the industry being tailored to a retail point of sale "payment at purchase" model - and every time I have raised a deficiency in the system for my industry I am simply told "that is the way it works" and that I can make a request for change. After 38 days I am still having to fight to try and get someone, anyone in eposnow to discuss this with me and help me find a solution. To date, I have not been able to speak to anyone. I cannot recommend eposnow to anybody in any industry as from my experience, they have a complete disregard for their customers and fail to provide any level of account management or support. Pros Good sales process. Range of equipment and devices available. Marketing material sells system very well. Cons Sales process promises but reality does not deliver. Marketing material false - the system does not work well for certain indusries. Support and customer management is non-existant. Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Epos Now Competitive card processing fees - however, these were increased by 68% after just 6 months Review Source Response from Epos Now November 7, 2025 Dear Aaron, We’re very sorry to hear about the challenges you’ve faced with our system, particularly around industry suitability, support, and the recent increase in processing fees. We completely understand how frustrating this must be, especially when your experience hasn’t aligned with the expectations set during the sales process. To ensure your concerns are addressed promptly, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team will review your account and work with you to provide the support and solutions you need. Thanks again for your share, Epos Now DB David B. Director Hospitality Used the software for: 2+ years ### "Just renewed agreement for another \[8\] years" April 29, 2026 5.0 Experience has been excellent. We continue to work with Epos Now for another 8 years or more. Keep up the good work. Pros We have been with Epos Now for 9 years. It has been a great journey with good customer support. The payment processing has been seamless. The product just works. Cons There are no cons as far as I am concerned. I just hope that the service continues as is and even offers more in the future. Alternatives considered [takepayments](https://www.capterra.com/p/10027255/takepayments/) Reason for choosing Epos Now we liked the comprehensiveness and it served our purpose Review Source Response from Epos Now May 11, 2026 Hi David, Thank you so much for sharing this. Nine years is a fantastic milestone, and we're genuinely proud to have been part of your journey. It's brilliant to hear that Payments has been seamless and that the system continues to do exactly what you need. That reliability is what we always aim for. We're excited to keep building on this with you for many more years to come. Thanks, Epos Now Customer Experience Team TW Trevor W. Work part time for my wife. Machine Embroidery Design Used the software for: 2+ years ### "Eposnow. A review from a genuine trader" July 17, 2025 5.0 We were using a cash register which was fine, but quite fiddly to update. We were basically given our Epos system second hand. Overall we are very pleased with it and Eposnow in general. The biggest issue we had was using the 'credit card machine', which had an intermittent. For various reasons and probally not all Epos's fault, the problem did go on for a bit. But Eposnow, along with our Internet provider did their best, It was finally solved when we had a particular Card Terminal sent to us. Since then it has worked fine. There was a problem when trying to print out our monthly reports. Eventually Eposnow realised what the issue was, and that has now been resolved. I would recommend Eposnow to anyone. It is full of features, many of which we don't need. The company are great to work with. Pros The system is generally easy to use. It can't be rushed, I've managed to do the set up without much help. I only ever contact support for something that is totally out of my control. I love the fact I can make any alterations to the 'Till' from my home computer. Customer service is always friendly and polite. I must truthfully say customer service can not 'Immediately' solve all problems, BUT we have NEVER been left without a working system, as an ex electronics service engineer is understandable and expectable. Cons As an Embroidery business, I find the Stock Control difficult to get to grips with. The examples they give are basically in the hospitality sector, so I've decided to give it a miss. Switched from [Cash Register](https://www.capterra.com/p/141376/Cash-Register/) We were virtually given the system from a failed business Review Source Response from Epos Now July 21, 2025 Dear Trevor, Thank you so much for your detailed 5-star review! We’re pleased to hear that overall you’re happy with your Epos Now system and that our friendly customer service has been there to support you whenever needed. It’s great to know you appreciate being able to manage your till remotely and that the intermittent issues with the card machine were eventually resolved with a replacement terminal. We understand that stock control can feel challenging, especially when examples focus on hospitality, and we appreciate your feedback on this. We’ll share your insights with our product team to explore ways to better support diverse business types like yours. If there’s anything else we can assist with or if you’d like further help navigating features, please don’t hesitate to reach back out. Thanks again, The Epos Now Team MG Marcello G. Managing director Food & Beverages Used the software for: Less than 6 months ### "Epos now the future of any pub" July 17, 2025 5.0 Very satisfying hardware and software, quality and reliability quick and hassle free costumer service 24 h Pros Software very intuitive and made for restaurants with loads of options 24 h costumer service with technical knowledge and good training Cons Not able to personalise printing orders Only one size touch screen devices Back office could have better layout Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Epos Now Seem better set up for us and hardware was on a deal Switched from [takepayments](https://www.capterra.com/p/10027255/takepayments/) I’m so glad I decided to switch Between bad costumer service Poor hardware and horrible software it was just bad Review Source Response from Epos Now July 21, 2025 Dear Marcello, Thank you so much for your detailed 5-star review! We’re delighted to hear that you find our software intuitive and well-suited for restaurants, and that our 24-hour customer service, technical knowledge, and training have met your needs. We appreciate your feedback regarding order printing personalization, touchscreen sizes, and back office layout, and we’ve shared these insights with our product team for future improvements. We’re glad you chose to switch to Epos Now and that the hardware deal and setup worked well for you. It’s great to know we could provide a better experience than your previous system. If there’s anything else we can assist with, please don’t hesitate to reach back out. Thanks again, The Epos Now Team CC Claire C. Owner Retail Used the software for: 1-2 years ### "Perfect set up with great support team" October 27, 2025 5.0 I love it for ease of use, personalisation and great customer support team. I would 100% recommend to others. Pros It’s easy to use, customer support are always friendly, professional and very knowledgeable. No question is ever too much trouble. Being able to colour code categories etc is good for the eyes. Cons Connectivity to card machine dips in an out sometimes doesn’t connect to the till. This could be an internet issue as it flashes on the screen ‘internet connection lost’ momentarily before being ok. Review Source Response from Epos Now November 7, 2025 Dear Claire, Thank you for your wonderful feedback! We’re thrilled to hear that you find the system easy to use, enjoy the personalization options like colour coding, and have had positive experiences with our friendly and knowledgeable support team. We appreciate your note regarding connectivity, and we’ll continue to work on ensuring smooth connections. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now MG Mark G. Company Director and Operations Manager Restaurants Used the software for: 2+ years ### "The Best Epos System for our Busy Restaurants" September 10, 2025 5.0 I found Epos Now after hours of research and was pleased to discover they were the industry leader. The hardware is excellent and everything works so well. I use the app on my iPhone to check sales and staff hours, even when at home or out and about. I would definitely recommend, and already have to another new restaurant owner, who has decided to use Epos Now and is also very pleased with the product. Pros We use Epos Now at both our restaurants and love everything about it. The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more. The security features are excellent from passwords, staff login codes and auto timeout options on the screens. It is easy to take payments and you can add other tenders, allowing us to integrate our gift vouchers on the system. The customer helpline is useful and I have always managed to get through to an operator who has been able to help. Cons Being able to create a multiple choice product that was a minus amount would be useful. For example we sell a burger for £17 but a naked burger is £15 so this has to be a separate product rather than being able to press a button that removed £2. Review Source Response from Epos Now September 16, 2025 Dear Mark, Thank you for your fantastic feedback! We’re thrilled to hear how much you love using Epos Now across both of your restaurants and that our system has been valuable for everything from sales reporting to staff management and secure payment processing. It’s wonderful to know that you’ve found our software comprehensive, reliable, and easy to use — and that our customer support team has been there to assist whenever needed. We also appreciate your suggestion about creating a multiple-choice product with a minus amount. Feedback like this helps us improve, and we’ll be sure to share it with our product team for consideration. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. Thanks again for your share, Epos Now PG Paul G. Administratuve Plastics Used the software for: 1-2 years ### " Great EposNow" November 22, 2025 5.0 My experience has been good; I've had good support when I've needed it, and they provide me with the necessary tools when I need them. Pros The ease of having my entire ecosystem secure and maintaining a good inventory and secure payment method Cons There are probably things that could be improved, but overall there's nothing in particular I don't like; everything is excellent! Review Source Response from Epos Now December 10, 2025 Dear Paul, Thank you so much for this fantastic and comprehensive feedback! We are absolutely delighted to hear that your overall experience has been excellent. We are proud that you recognize the ease of securing your entire ecosystem, maintaining good inventory, and having a secure payment method. Making these critical aspects of your business seamless is our primary goal. It is wonderful to know you've consistently received good support when needed and that we provide you with the necessary tools. We always strive to ensure our service and products meet your high standards. We appreciate you mentioning there's nothing in particular you dislike, and we take your note about potential improvements seriously. We are committed to continuous enhancement! If you ever identify specific areas you think could be improved, please feel free to share them with us. Best regards, Epos Now JB Jacquie B. Business Owner Director Hospitality Used the software for: 2+ years ### "Great product" February 4, 2026 5.0 Excellent. Been very helpful, easy to work with and reasonably easy to contact. When required I have had telephone assistance which has been excellent. Pros Efficient, good customer service. Knowledge of advisors is excellent. Quick pay over of takings. Very happy. Cons Ability to have the option to print a customer receipt or not. Sometimes a customer requires a printed receipt. Most of the time they do not. Review Source Response from Epos Now February 9, 2026 Dear Jacquie, Thank you for your honest and detailed feedback! We are delighted to hear that you are Very happy with your experience. It is wonderful to know that you find our service Efficient and the Knowledge of advisors excellent. We also appreciate you highlighting the Quick pay over of takings; we know how crucial cash flow is for a business, so we are glad this feature is working well for you. I did try to give you a quick call however I was unable to get through. Just in regards to that printer query you can actually achieve this. You'd just need to go to the back office and select the option "New Email Receipt" which will then prompt you if you'd like to send an email receipt, print a receipt or no receipt. We are thrilled that you have found us easy to work with and that our telephone assistance has been excellent. If you need a hand with setting that feature don't hesitate to reach out and ask for myself (Jay in Customer Experience). Best regards, Epos Now Jackie O. Proprietor Arts and Crafts Used the software for: 2+ years ### "CJU Epos Experience" July 24, 2025 5.0 My overall experience with Epos Now is good. I'm 100% happy with the Epos Now System. It helps when I need to reorder goods Pros All the above is excellent. I have had only 1 problem and they were very helpful getting the problem sorted. 100% good Cons When you come to the end of the day on the card machine you can't print a total out for that day, I have to do the transaction one by one Review Source Response from Epos Now July 29, 2025 Dear Jackie, Thank you for your fantastic 5-star review! We’re so pleased to hear that your overall experience with Epos Now has been excellent and that our team was able to resolve your issue quickly and helpfully. It's great to know the system supports your daily operations, especially when reordering stock. We appreciate your feedback regarding the card machine totals—this is helpful insight, and we’ll make sure it’s shared with our product team. If there’s anything else we can do for you, please don’t hesitate to reach out. Warm regards, Epos Now SH Santiago H. Owner Food & Beverages Used the software for: 6-12 months ### "Great service but too expensive" December 9, 2025 5.0 Its been a great experience. Epos Now has definetly make the administration of my restaurant so much easier. Pros Its easy to use and it has a lot of features and apps that can be easily used to increase your company Cons The price of some features thas can be very helpfull for the customer service. I think its too expensive. Review Source Response from Epos Now January 21, 2026 Dear Santiago, Thank you for your honest and detailed feedback! We are thrilled to hear that Epos Now has made the administration of your restaurant so much easier. It is great to know that you find the system easy to use and that our range of features and apps is helping you grow your company. We designed the platform to simplify daily operations, so seeing that impact on your restaurant is very rewarding for us. We also appreciate your feedback regarding the price of some additional features. We understand that cost is a crucial factor for any business, and we want to ensure our tools provide excellent value. We will pass your comments along to our team for consideration as we continue to review and improve our packages. Best regards, Epos Now CS Connor S. Gym Manager and Owner Sports Used the software for: 2+ years ### "Great Product & Service!" July 2, 2025 5.0 Very good product and usually very prompt with customer service. Service has provided us with all neccassary tools. Pros Ease & reporting - Easy enough to upload and manage products on the back office as well as the front office for our reception team. Great reports too, very easy to dissect & export. Cons Transaction and subscription costs can be quite costly on top of the payment card terminal. Add ons such as till and card reader prove to be fairly costly too. But good enough of a service to warrant. Switched from [Ashbourne Membership Management](https://www.capterra.com/p/153958/Ashbourne/) Outdated and heard good things about EposNow Review Source Response from Epos Now July 15, 2025 Dear Connor, Thank you for your thoughtful review! We're really pleased to hear that you find the product easy to use, especially when it comes to managing products and generating reports. It’s also great to know our customer service has been prompt and helpful for your team. We appreciate your feedback around the additional costs, and we'll ensure it’s passed on to the relevant teams for consideration as we continue to improve our offering. If there’s anything else we can support you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now SM Sarah M. Owner Food & Beverages Used the software for: 1-2 years ### "Overall very good" February 11, 2026 5.0 Overall very good. Easy to use and understand and great support on hand if and when you need it. I would recommend this product Pros Great Customer Service - quick to respond and very patient Easy to use and understand. Loads more information available than I makes use of Cons Understanding the reports - but the information is probably there I just need to send some time on it Review Source Response from Epos Now February 27, 2026 Dear Sarah, Thank you for your detailed feedback! We’re delighted to hear that you find the system easy to use, with great support readily available. It’s fantastic to know you feel confident recommending our product, and we appreciate your note about exploring the reports further—there’s plenty of valuable information there to discover. From Epos Now BMB Babar Mirza B. Director Pharmaceuticals Used the software for: 2+ years ### "Good service " November 8, 2025 5.0 Good - Continue and provide good service to all customers. Keep doing this and maintain your service and business thats will help to improve. Pros Genrally found Good Service. whenever we call recieve helps. Keep it up. Staff training is imoprtant so keep refresh training to provide good service thats the best way to maintain sevice and business. Cons They are doing thier best so no complain so far. So communication is ket and always think for solution. Review Source Response from Epos Now November 21, 2025 Dear Babar, Thank you for your feedback! We’re glad to hear that you generally find our service good and that our team is helpful whenever you call. We also appreciate your thoughts on the importance of ongoing staff training and clear communication to maintain excellent service. Your kind words and encouragement mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now SB Simon B. Membership Administor Sports Used the software for: 2+ years ### "Brilliant EPOS System" November 8, 2025 5.0 Been using it for 10 years, any issues have quickly dealt with. Phone help has improved absolutly ten fold. Pros Easy to use and finding your way around. The overall design is good, appealing and user friendly. Would recooment to anyone. Cons Some of the new look could do with some tweeks. Overall we are pleased with the software and the EPOS units themselves. Review Source Response from Epos Now November 21, 2025 Dear Simon, Thank you for your feedback! We’re delighted to hear that you find our system easy to use, user-friendly, and well-designed, and that you would recommend it to others. It’s fantastic to know that after 10 years, any issues you’ve encountered have been quickly resolved and that our phone support has improved significantly. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now KW Kate W. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Very Happy " June 15, 2025 5.0 Excellent, helpful every time. I first started using epos now about 15 years ago and it's been good. Consistent service the whole time. Pros Easy to use and takes away the hard work in a world where there is a lot of complicated programs I have to use this is stand out simple and stress free Cons I have nothing bad to say at all about this. Now the only thing that I could think of is that more shops should know about it Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) EposNow is better in retail environment Review Source HB Hugo B. Operation adm Entertainment Used the software for: 1-2 years ### "Easy to use and clear information" February 18, 2026 5.0 With this tool information is clear and easy to be controled. I always know how sales are going on every time on real time. Pros Sales management es easy to control, information is clear. Reports are very useful and easy to get. In general usage is easy. Cons I have to turn off system to "refresh" when I add an item or change costs. It would be better if changes are saved on time. Review Source Response from Epos Now February 27, 2026 Dear Hugo, Thank you for your feedback! We’re delighted to hear that you find sales management easy to control, with clear information and useful reports. We appreciate your note about needing to refresh the system when making changes, and we’ll continue working on improvements to make updates smoother in real time. From Epos Now SK Shahzad K. Director Tobacco Used the software for: 6-12 months ### "So confortable easy for everyone" February 16, 2026 5.0 Its very valueable software we used more then one year only for me as a small bussiness Epos monthly charges qute high for us othervoice its very highly recommended for bussiness Pros Easy to use highly recommended we used more then one year so i preffer to get all kind of bussiness in uk Cons Its fully secure , but monthly charges its qute high for small business need to take review other all small bussiness then you understand Review Source Response from Epos Now February 27, 2026 Dear Shahzad, Thank you for your feedback! We’re glad to hear that you find the system easy to use and valuable, and that you would highly recommend it. We appreciate your comments regarding the monthly charges for small businesses, and we’ll take this into consideration as we continue to improve our services for all customers. 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