# Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Epos Now the right Payment Processing solution for you? Explore 721 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152638/Epos-Now/reviews --- Epos Now 3.8 (721) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Epos Now Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews RD Ryan D OwnerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “With the implementation of Epos Now At Canalside restaurant Ltd, we have greatly improved our service to our customers and sped up the process from start to finish, with less mistakes being made especially with our integrated card machine this is also helping us retain money otherwise lost due to human error.“ July 18, 2025 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time.“ April 23, 2026 MG Mark G Company Director and Operations ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more.“ September 10, 2025 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning.“ April 23, 2026 SK Shahzad K DirectorTobacco, 2 - 10 employeesUsed the software for: 6-12 months. “Its very valueable software we used more then one year only for me as a small bussiness Epos monthly charges qute high for us othervoice its very highly recommended for bussiness“ February 16, 2026 HL Hazel L Business ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I’ve repeatedly asked for a phone call to discuss and we’re constantly brushed off and ignored. Since Epos now has stopped integration of payments we were going to switch contracts to their own payments but if this is the customer service they offer after being with them in 5 years we’ve lost all respect for the company.“ May 18, 2026 KA Kasim A DirectorRetail, 11 - 50 employeesUsed the software for: 1-2 years. “We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.“ August 5, 2024 Jack V IT SupportHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation.“ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 721 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason B. Owner Food & Beverages Used the software for: 1-2 years ### "Choose this POS to make yoir business run smooth!!! " August 4, 2025 5.0 Great customer service. Fast, quick, and easy resolutions to minor issues i have ran into. Very knowledgeable staff. Eager to assist. Pros Great system, amazing customer support!! Great people to work with!!! Easy to navigate, easy to use. Cons Sometimes minor language barrier, but nothing major that cannot be overcome. Australian/UK english is a bit different than American english. Alternatives considered [AllAnswered](https://www.capterra.com/p/200395/AllAnswered/) Reason for choosing Epos Now Seasonal options. No need to pay fee's when not in use. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Seasonal operation. EpOS allows you to turn off fees when not using system. Review Source Response from Epos Now August 8, 2025 Dear Jason, We’re delighted to hear you’re enjoying the system and that our team has provided amazing support with quick, knowledgeable assistance. It’s great to know you find it easy to navigate and well-suited to your seasonal needs. We appreciate your note on minor language differences and are glad they’ve been easy to work through. We’re always happy to help ensure things run smoothly for you year-round. Thanks again, Epos Now RS Ray S. owner Restaurants Used the software for: 1-2 years ### "EPOS have been a great Tool for our business." January 3, 2026 5.0 It's been great. I have a small restaurant in a truck stop. We used to handwrite our tickets. The wait staff and our cashier would have to run back to the kitchen to place the order. Now press a button and help someone else. We used to hand-calculate all our checks as well. With this system, there are no more mistakes. Pros Works well for our needs at a great price! When I call (which is not often) for help, the customer support is outstanding. The reports are very useful in helping me run my business. It also cuts down on mistakes on the bill. Cons When first setting up our menu, it took a little getting used to the thought process of the program but, that was probably more of a me thing. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Epos Now Cost vs usefulness. Easy to set up and had the reporting I wanted. Review Source Response from Epos Now January 21, 2026 Dear Ray, Thank you for your wonderful review and for choosing Epos Now over the alternatives! We are thrilled to hear about the transformation in your business operations. Moving from handwritten tickets and manual calculations to a digital system is a big step, and it is fantastic to know that it has successfully cut down on mistakes and allowed your staff to focus more on customers rather than running back and forth to the kitchen. We are also glad that you feel you made the right choice regarding cost vs. usefulness. Providing powerful reporting and reliable tools at a great price is exactly what we aim for. Regarding the initial menu setup, we appreciate your honesty. It can indeed take a moment to adjust to the "thought process" of a new system, but we are glad you found your way and that the system is now working well for your needs. Best regards, Epos Now SS Steve S. Coffee Shop Hospitality Used the software for: 6-12 months ### "45% mid-contract price increase on a 12-month agreement" December 31, 2025 1.0 We signed up with Payment Services (Account \[sensitive content hidden\]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process. During the contract term, this rate was increased to 0.8%, representing a 45% increase. This change materially altered the commercial basis on which we entered into a fixed-term agreement. We have raised this formally with Epos Now under support ticket \[sensitive content hidden\] and currently seeking clarification on: \* The contractual clause relied upon for the increase \* Whether termination is permitted without penalty \* Access to the sales call recording where pricing was discussed This has been a frustrating experience for a small business, I would strongly recommend that anyone considering these services ensures all prices assurances are confirmed in writing, particularly for fixed-term contracts. Hoping this can be resolved fairly. Pros The original setup with the sales team and the support team setting up the system was satisfactory. Cons Huge price increase during mid contract. Felt this was not justified, plus the turnover was more than the previous year. Alternatives considered [XEPOS](https://www.capterra.com/p/208844/XEPOS/) Reason for choosing Epos Now Trying a change to see if another system worked better for the business Switched from [XEPOS](https://www.capterra.com/p/208844/XEPOS/) Was looking at features. However Xepos have now done some updates. Review Source Response from Epos Now January 21, 2026 Dear Steve, Thank you for taking the time to share your experience in such detail. We’re pleased to hear that the initial setup and support met your expectations, but we’re genuinely sorry for the frustration caused by the changes to your payment processing rates during your contract term. We understand how important pricing clarity is for small businesses, particularly when entering a fixed-term agreement. Any change that impacts the commercial basis of that agreement understandably raises concerns, and we recognise why this has been disappointing for you. Please be assured that we take these matters seriously and are committed to reviewing them fairly. To allow us to properly investigate the pricing change, the contractual terms involved, and your request for access to the relevant sales call, we’ll need to review your account in full. Please email eposnowsocial@eposnow.com with your account number or case number, registered email address, and full name, and a member of our te JH Jason H. Manager Restaurants Used the software for: 1-2 years ### "Excellent system" March 3, 2026 5.0 Excellent, very easy to use and setup. Great reporting and customer service! Staff is literally trained in a hour to use. Pros Great security and customer support! Very easy to use and has clear instructions when errors are made. Training others to use was a breeze. Cons If used daily the screen wears and starts to burn image though in just 4 years use. To replace is much more expensive then the original. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) security was not the best in my eyes or dependability. Review Source Response from Epos Now March 16, 2026 Dear Jason, Thank you for taking the time to share your feedback. We appreciate you highlighting the ease of use, reporting features, and the support you’ve received from the team. It’s encouraging to read that the system has been straightforward to set up and that training staff has been quick and simple. Your comments regarding the screen wear are also noted, and feedback like this helps us continue improving our products and services. Please don’t hesitate to reach out if you ever need any assistance in the future. Thanks again for your review, Epos Now SW Sheila W. partner Restaurants Used the software for: 6-12 months ### "Happy Customer" January 15, 2026 4.0 I'm happy that I got it I was using another system and I could not get any support from them and if the guy came out to do anything he over charged me for anything he done. Pros customer support was very important to me because I was not very familiar with POS and I needed a lot of help which they gave me. The setup was easy and it has helped me to keep track of my sales better. It also helps me know what product is selling the best. Cons I am still learning the system and the things it can do. The only issue that I can think of is that I use I menu for all my streaming and it will not work on this POS. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Epos Now I got it through Harlow Payment and it was free. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) No support and very hard to use and setup. Review Source Response from Epos Now January 21, 2026 Dear Sheila, Thank you for your candid feedback and for sharing your journey to Epos Now! We're so happy you chose us, especially after the difficulty with your previous provider. Hearing that you had faced a lack of support and hidden costs makes us even prouder that our team could provide the help and guidance you needed. We are delighted that the setup was easy and that the system is already helping you track sales and identify your best-selling products. These insights are vital for growing a business, so it is great to see them working for you. Regarding the issue you mentioned, we understand that having all your tools in one place is convenient. While our terminals are optimized specifically for transaction speed and security—which sometimes limits the use of third-party streaming apps directly on the hardware—we would be happy to discuss if there are any available integrations that might help bridge that gap. Best regard, Epos Now PN Patricia N. Manager Retail Used the software for: 2+ years ### "Very happy customer" November 25, 2025 5.0 I am very happy overall, the support team has been very helpful and they are always available when I need them Pros I can have all my business products in the app and easy to manage inventory also it is easy to use just scan the barcode and I have all my products and sales data at hand Cons I have two shops and I had to have 2 separate accounts to manage the 2 shops, if I could have the two shops together and flick between shops would be more easy for reporting Alternatives considered [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/) Reason for choosing Epos Now because I was able to integrate with Bigcommerce Review Source Response from Epos Now December 10, 2025 Dear Patricia, Thank you so much for taking the time to share this detailed feedback. It’s great to hear that managing products, inventory, and sales data through the app has been smooth and that our support team has been consistently helpful when you’ve needed us. We also appreciate your suggestion regarding managing multiple shops under a single account. Feedback like this helps us continue improving, and we’ve shared your comments with our product team for review. We’re delighted you chose Epos Now for its BigCommerce integration and that it’s been a good fit for your business so far. Thanks again for your share, Epos Now. BL Beverley L. owner Hospitality Used the software for: 2+ years ### "great system " November 17, 2025 5.0 been with EPOSnow in one form or another since they started. from the original system to now is amazing - it's really intuitive. any queries are resolved so easily and the staff are really professional but still friendly. as with all systems like this there are little bits that we needed help with and this was sorted quickly and easily Pros the support is amazing. really easy to get through to and answers so quickly. payments are in our account the next day. the monthly subscription is much cheaper than other systems we use. Cons the till is tall and our smaller member of staff has to reach up (as cons go this is not really one) Switched from [goodtill](https://www.capterra.com/p/168801/The-Good-Till-Company/) we could integrate our booking system onto the till Review Source Response from Epos Now November 21, 2025 Dear Beverley, Thank you for your wonderful feedback! We’re delighted to hear that you find our support amazing, payments fast, and the subscription cost-effective. It’s fantastic to know that our system has evolved to be intuitive and that any queries are resolved quickly by our professional and friendly team. We appreciate your long-term loyalty and kind words. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now AE Aaron E. Owner Restaurants Used the software for: 6-12 months ### "Promising on paper... but fails on all counts" November 1, 2025 1.0 Just 6 months in with eposnow and a very rocky start, eposnow have increased their payment processing fees for credit cards by 68% with the only justification being that this is allowed according to the contract. Competitive fees were used to make a sale - and many promises were made that the system is tailored for use in my industry - I run a busy restaurant. The system fails in many ways for the industry being tailored to a retail point of sale "payment at purchase" model - and every time I have raised a deficiency in the system for my industry I am simply told "that is the way it works" and that I can make a request for change. After 38 days I am still having to fight to try and get someone, anyone in eposnow to discuss this with me and help me find a solution. To date, I have not been able to speak to anyone. I cannot recommend eposnow to anybody in any industry as from my experience, they have a complete disregard for their customers and fail to provide any level of account management or support. Pros Good sales process. Range of equipment and devices available. Marketing material sells system very well. Cons Sales process promises but reality does not deliver. Marketing material false - the system does not work well for certain indusries. Support and customer management is non-existant. Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Epos Now Competitive card processing fees - however, these were increased by 68% after just 6 months Review Source Response from Epos Now November 7, 2025 Dear Aaron, We’re very sorry to hear about the challenges you’ve faced with our system, particularly around industry suitability, support, and the recent increase in processing fees. We completely understand how frustrating this must be, especially when your experience hasn’t aligned with the expectations set during the sales process. To ensure your concerns are addressed promptly, please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account. Our team will review your account and work with you to provide the support and solutions you need. Thanks again for your share, Epos Now MN Mariama N. Owner Food & Beverages Used the software for: 1-2 years ### "The Sweet Box Gambia " September 30, 2025 5.0 I loved it, great value for money and helped in data collection which was used in making informed business decisions Pros It was user friendly, I was easily able to train my staff to use it. The monthly £20 payments made it extremely affordable regarding the quality of service I was getting. Sales were easy review on a Monthly basis because of the reports being generated. Cons Customer support was slightly slower if you weren’t located in the Uk as most of the support was done virtually and the time difference hindered real time support needs. Switched from [Whova](https://www.capterra.com/p/149712/Whova/) It was a local company and easier to get support as we did get our hardware from them. We were only using the epos software Review Source Response from Epos Now October 7, 2025 Dear Mariama, Thank you for taking the time to share such thoughtful feedback! We’re delighted to hear that Epos Now has helped you manage your first business with confidence and that you find our system secure, reliable, and good value for money. It’s great to know you’ve had a positive experience with our support and payment processing as well. We also really appreciate your suggestion about displaying cash change — feedback like this helps us continue improving the platform for all our users. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. Thanks again for your share, Epos Now. AR Alan R. Board member Hospitality Used the software for: Less than 6 months ### "Review of Epos now" October 1, 2025 5.0 Brilliant very supportive, I've called several time and the service has always been exceptional and constant Pros Easy to set up great support, always someone available at the end of a phone to support, and a quick response which is rare Cons Card machine when you take a payment it does not make any noise, you can only use one card machine to take transactions from the pos system Alternatives considered [Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/) Reason for choosing Epos Now Recommended and lots of research feedback was all positive Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Cost and support and functionality, and card charges Review Source Response from Epos Now October 7, 2025 Dear Alan, Thank you for your detailed feedback! We’re thrilled to hear that you’ve found Epos Now easy to set up and that our support team has consistently provided quick, reliable assistance whenever you’ve needed it. We’re also delighted that our system’s functionality, cost, and service have met your expectations. We appreciate your comments regarding the card machine sound and connection — your feedback is valuable and will be shared with our product team as we continue to improve the experience. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Thanks again for your share, Epos Now. TW Trevor W. Work part time for my wife. Machine Embroidery Design Used the software for: 2+ years ### "Eposnow. A review from a genuine trader" July 17, 2025 5.0 We were using a cash register which was fine, but quite fiddly to update. We were basically given our Epos system second hand. Overall we are very pleased with it and Eposnow in general. The biggest issue we had was using the 'credit card machine', which had an intermittent. For various reasons and probally not all Epos's fault, the problem did go on for a bit. But Eposnow, along with our Internet provider did their best, It was finally solved when we had a particular Card Terminal sent to us. Since then it has worked fine. There was a problem when trying to print out our monthly reports. Eventually Eposnow realised what the issue was, and that has now been resolved. I would recommend Eposnow to anyone. It is full of features, many of which we don't need. The company are great to work with. Pros The system is generally easy to use. It can't be rushed, I've managed to do the set up without much help. I only ever contact support for something that is totally out of my control. I love the fact I can make any alterations to the 'Till' from my home computer. Customer service is always friendly and polite. I must truthfully say customer service can not 'Immediately' solve all problems, BUT we have NEVER been left without a working system, as an ex electronics service engineer is understandable and expectable. Cons As an Embroidery business, I find the Stock Control difficult to get to grips with. The examples they give are basically in the hospitality sector, so I've decided to give it a miss. Switched from [Cash Register](https://www.capterra.com/p/141376/Cash-Register/) We were virtually given the system from a failed business Review Source Response from Epos Now July 21, 2025 Dear Trevor, Thank you so much for your detailed 5-star review! We’re pleased to hear that overall you’re happy with your Epos Now system and that our friendly customer service has been there to support you whenever needed. It’s great to know you appreciate being able to manage your till remotely and that the intermittent issues with the card machine were eventually resolved with a replacement terminal. We understand that stock control can feel challenging, especially when examples focus on hospitality, and we appreciate your feedback on this. We’ll share your insights with our product team to explore ways to better support diverse business types like yours. If there’s anything else we can assist with or if you’d like further help navigating features, please don’t hesitate to reach back out. Thanks again, The Epos Now Team JC Jane C. Partner Hospitality Used the software for: Less than 6 months ### "Reliable, User-Friendly EPOS with Exceptional Support" July 16, 2025 5.0 Our overall experience at The Pier Tavern has been very positive. has helped us streamline operations, improve reporting accuracy, and train staff with ease. While there’s a minor drawback around user permissions, the benefits far outweigh it. We’d happily recommend Epos Now to other businesses looking for a reliable, user-friendly EPOS system with excellent support. Pros At The Pier Tavern, we’ve found to be incredibly intuitive and easy to use. It’s made staff training straightforward and daily operations much more efficient. The system has proven to be very reliable, and the reporting functions in the back office are excellent — clear, comprehensive, and ideal for tracking sales and performance. The standout, however, has been the customer service, which has been consistently exceptional. Any issues or queries have been handled quickly and professionally. Cons The only real frustration is with the staff clocking in and out feature. Unfortunately, this function can’t be used without also giving staff access to till functionality, which isn’t ideal for team members like kitchen staff or runners who don’t need that level of access. It would be great if these permissions could be separated. Alternatives considered [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/)[Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Reason for choosing Epos Now The systems were all very similar in functionality but 's exceptional customer service without a hard sell approach was the deteminimg factor for choosing them. Review Source Response from Epos Now July 18, 2025 Dear Team at The Pier Tavern, Thank you so much for your detailed and thoughtful 5-star review! We’re thrilled to hear that Epos Now has helped streamline your operations, simplify staff training, and improve reporting accuracy. It’s also fantastic to know that our customer service made a strong impression—we’re proud to support your team in a way that’s professional, responsive, and never pushy. We really appreciate your feedback regarding the clock-in/out functionality and user permissions. Your insight is incredibly valuable, and we’ve shared it with our product team for consideration in future updates. If there’s anything else we can do to support you, please don’t hesitate to reach back out to us. Thanks again, The Epos Now Team PD Paul D. Centre Manager Hospitality Used the software for: 1-2 years ### "Great products and service" June 5, 2025 5.0 We were looking for a Till system that would give us a reasonable ability to control stock levels whilst speeding up the service to our customers. We looked at other service providers and have not been sorry about our choice in investing with EPOSNOW. We have since upgraded to 2 tills and 3 card readers Very Good. When you had a system outage was back up and running in less than 60 minutes Pros Nice and easy to use . Good customer service Good technical help desk fully integrated tills in with card readers Cons Not too easy to get your quantity set up with for example bottle, 125ml , 175ml and 250ml wines we just put in as a full bottle as not mastered it yet Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Epos Now no real reason for going with eposnow other than sales service Review Source Response from Epos Now June 9, 2025 Dear Paul, Thank you for your generous and insightful feedback! We’re so pleased to hear that you’ve found Epos Now easy to use, with great service and helpful technical support. It’s fantastic to know that the system has helped speed up service and support your stock control needs, and we’re especially happy to hear you've expanded to multiple tills and card readers. We appreciate your note about quantity setup for wine measures—this is a great suggestion, and our team would be more than happy to help you master that setup if needed. It’s also great to hear that our team got you back up and running quickly during the system outage. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again for your share, Epos Now GH Gary H. MD Hospitality Used the software for: 2+ years ### "Card Machine installation Cotton Planet" June 19, 2025 5.0 Excellent, we were guided through the whole operation very smoothly and the agent gave us excellent advice. Pros We already had a eposnow till, but we added a card machine through epos.This works seamlessly with the till, and we nearly halved our fees. Payments are also the very next day Cons Nothing, the whole transfer was done smoothly.with online assistance.Any questions we had were answered there and then. Review Source Response from Epos Now June 30, 2025 Dear Gary, Thank you so much for sharing your positive experience! We’re delighted to hear that adding the Epos Now card machine has worked seamlessly with your till, helped reduce your fees, and provided next-day payments. It’s great to know the transfer was smooth and that our team was able to answer your questions promptly with excellent advice. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now CC Claire C. Owner Retail Used the software for: 1-2 years ### "Perfect set up with great support team" October 27, 2025 5.0 I love it for ease of use, personalisation and great customer support team. I would 100% recommend to others. Pros It’s easy to use, customer support are always friendly, professional and very knowledgeable. No question is ever too much trouble. Being able to colour code categories etc is good for the eyes. Cons Connectivity to card machine dips in an out sometimes doesn’t connect to the till. This could be an internet issue as it flashes on the screen ‘internet connection lost’ momentarily before being ok. Review Source Response from Epos Now November 7, 2025 Dear Claire, Thank you for your wonderful feedback! We’re thrilled to hear that you find the system easy to use, enjoy the personalization options like colour coding, and have had positive experiences with our friendly and knowledgeable support team. We appreciate your note regarding connectivity, and we’ll continue to work on ensuring smooth connections. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now CG Chrus G. Owner Retail Used the software for: 1-2 years ### "Epos now Till system " November 27, 2025 5.0 My experience has been great started off a few years ago and upgraded to a more upto date system The suport after sales and technically is very good The sales Team were great and set everything up Pros I like the system as it’s user friendly and easy to use once it’s set up very secure and great all payments are built into the system All the credit card payments go through the till system and makes it really quick and safe Great value for money The system can deal with all your accounts and makes it easy to look after the transactions Cons Nothing really the overall way the sales Team and the technical Team dealt with my purchase was second to none Review Source Response from Epos Now December 10, 2025 Dear Chrus, Thank you so much for sharing your experience. It’s wonderful to hear that you find the system user-friendly, secure, and great value for money — and that having integrated payments has made things quicker and safer for your business. We’re also delighted that both our Sales and Technical teams delivered the level of service you deserve. It’s fantastic to know you’ve been with us for a few years and that your upgrade journey has been a positive one, supported by strong after-sales and technical care. Thanks again for your share, Epos Now FH Fouad H. Owner Food & Beverages Used the software for: 2+ years ### "Best POS in canada" January 26, 2026 5.0 Best pos system easy to use the interface good easy to add items or departments or even customers i am happy Pros Easy to use best customer service good overall experience good customer support excellent interface best Cons Few times it crasheed to add new customer a bit confusing also to add payment tender also a bit confusing Review Source Response from Epos Now February 9, 2026 Dear Fouad, Thank you for your honest and detailed feedback! We are thrilled to hear that you find the system Easy to use and have experienced the best customer service. It is fantastic to know that you consider the interface excellent and are happy with how easy it is to add items or departments. However, we appreciate you highlighting the Cons as well. We apologize for the inconvenience caused if the system crashed a few times; stability is a top priority for us. We also take note that adding a new customer and payment tender was a bit confusing. Feedback like yours is vital for our product team, as it helps us identify exactly which areas need to be more intuitive. We will pass these specific points on to our developers to help improve the flow for future updates. Best regards, Epos Now MR Muhammad R. admin Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "VERY BAD EXPEREIENCE" October 15, 2025 1.0 Cons Very bad experience with EPOSNOW. They constantly create trouble for loyal customers and seem more interested in collecting extra payments than providing support. We worked with them for a year and found their service to be unhelpful, unreliable, and frustrating. When we decided to cancel the subscription, they ignored our requests and still charged us for two additional months. No proper communication, no respect for customers — just excuses. It’s clear that money matters more to them than customer satisfaction. I would not recommend EPOSNOW to anyone. Review Source SJ SANA J. Direct Retail Used the software for: 2+ years ### "A Great Company" March 6, 2026 5.0 Fantastic and amazingly brilliant! They realky do pride in their customer services and go above af beyond to help Pros Fantastic service Great syatem set up easy to use A great company and brilliant staff Easy to approach Cons Nothing! I have been with Eposn since 2020 and they are briliant. I canot fault them with my persona experience Review Source Response from Epos Now March 16, 2026 Dear Sana, Thank you for taking the time to share your experience. We truly appreciate your kind words about the system and the support provided by the team. It’s wonderful to read that you’ve found the setup easy to use and that your experience with our staff has been so positive over the years. Your continued support since 2020 means a lot to us. If you ever need any assistance, our team will always be happy to help. Thanks again for your review, Epos Now KW Kate W. owner manager Hospitality Used the software for: 6-12 months ### "Good start up system" October 2, 2025 4.0 As a new start up business it has been able to offer what we have needed and we have had very few issues with it. Pros easy to use. offers good interaction with customers. payments have been quick and straight forward. good interface between til and card reader. Cons some pages take a little longer to load that I would like. i struggle to duplicate a product. Some of the tabs on the add product page are not easy to follow. Review Source Response from Epos Now October 13, 2025 Dear Kate, Thank you for sharing your feedback! We’re delighted to hear that you’ve found the system easy to use, with quick payments and a good interface between the till and card reader. It’s great to know it has met your needs as a new startup business. We also appreciate your notes about page loading times and product management — your feedback is valuable as we continue to improve the system. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now. AA Amandeep A. Sales Manager Apparel & Fashion Used the software for: Less than 6 months ### "Good POS and among the best in Marketplace " January 2, 2026 5.0 Overall experience is outstanding from initial reaching out to the sales team, and then onboarding has been top-notch notch Pros fast payment processing, low rates and good customer service support. every time you call for customer support, you get a human service rather than AI or self-guided FAQs Cons The rates could be better, and the till could have more product description features. I feel the Till is more geared towards fast-moving consumer goods compared to the clothing retail business Review Source Response from Epos Now January 21, 2026 Dear Amandeep, Thank you for your detailed and outstanding feedback! We are thrilled to hear that your experience from the initial sales process to onboarding has been top-notch. We are especially glad that you appreciate our commitment to human customer service. We know how frustrating it can be to navigate automated systems, so we are proud to offer real support when you need it most. It is also great to know that our fast payment processing is benefiting your business. We also appreciate your constructive feedback regarding rates and the product description features. Your insight that the system feels more geared towards fast-moving goods rather than clothing retail is very valuable to us. We are constantly working to improve our software for all sectors, so we will pass this specific feedback to our product development team to help us better cater to fashion and retail businesses in the future. Best regards, Epos Now SB Simon B. Membership Administor Sports Used the software for: 2+ years ### "Brilliant EPOS System" November 8, 2025 5.0 Been using it for 10 years, any issues have quickly dealt with. Phone help has improved absolutly ten fold. Pros Easy to use and finding your way around. The overall design is good, appealing and user friendly. Would recooment to anyone. Cons Some of the new look could do with some tweeks. Overall we are pleased with the software and the EPOS units themselves. Review Source Response from Epos Now November 21, 2025 Dear Simon, Thank you for your feedback! We’re delighted to hear that you find our system easy to use, user-friendly, and well-designed, and that you would recommend it to others. It’s fantastic to know that after 10 years, any issues you’ve encountered have been quickly resolved and that our phone support has improved significantly. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now GY Graham Y. General manager Sports Used the software for: 2+ years ### "I'd recommend Epos now" October 2, 2025 4.0 Good, no issues low maintenance and does everything we need it to. Would recomend to a new business. Pros Sales very straight forward and easy to use. easy to train new staff in both sales and cashing up. very secure payments and notification of sales each day Cons Back office not very user friendly. Difficult to understand stock input system and stock take. Training courses would be helpful Review Source Response from Epos Now October 13, 2025 Dear Graham, Thank you for your detailed feedback! We’re thrilled to hear that you find the sales process straightforward, easy to train new staff on, and secure, with reliable daily notifications. It’s wonderful to know that the system meets your needs with low maintenance. We also appreciate your comments about the back office and stock management — your suggestion for additional training is valuable and will help us improve the experience for all users. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now. AZ Andre Z. Opertor Retail Used the software for: 2+ years ### "support after a payment for my lisence" October 9, 2025 4.0 good and clear but the waiting time was too long but fair that does not help that much when you have customers waiting. Pros about my license the support was smooth the payment was delayed but case was solved and up running but the payment system not working Cons the reaction of the team, but the remote-control system or support was not working, need more support when needed Review Source Response from Epos Now October 13, 2025 Dear Andre, Thank you for sharing your feedback. We’re glad to hear that your license issue was resolved and that support was clear, though we understand the frustration caused by delays with the payment system and remote support. Your comments are valuable and will help us improve our response times and support processes. If there’s ever anything else we can do to assist you further, please don’t hesitate to reach out. Thanks again for your share, Epos Now. Liam B. Owner Hospitality Used the software for: Less than 6 months ### "Amazing service" October 27, 2025 5.0 Amazing i wouldnt use any other company now. The systems are quick and dont ever have any issues at all Pros Amazing service and tracking across stock. Fast payouts and never any issue recieving the money the next day. Would reccomend to anyone in the industry Cons Nothing. The service is top quality. A little more on site training could be provided but the system is easy to work out. Review Source Response from Epos Now November 7, 2025 Dear Liam, Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had an amazing experience with our service, stock tracking, and fast payouts. It’s great to know that the system works smoothly for you and meets your needs. We also appreciate your suggestion regarding on-site training. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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