# Page 10 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Epos Now

## Showing most helpful reviews

Showing 226-250 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LS

Lewis S.  
Director  
Retail  
Used the software for: 1-2 years

### "Not fit for purpose"

August 26, 2024

1.0

Terrible, they have had months of money out of us and we have had 2 weeks of service from them, they need to release the contract obligation and stop theifing money from our small business.

Pros

We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.

Cons

The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!

Reason for choosing Epos Now

was promised the earth and delivered nothing.

Review Source

Response from Epos Now

August 30, 2024

Dear Lewis S, Thank you for taking the time to share your experience. I am truly sorry to hear about the challenges you've faced with our system and the frustration it has caused you and your business. Your experience is not what we strive for, and I completely understand how disappointing and difficult this situation has been. We want to investigate this matter thoroughly and work towards a resolution that addresses your concerns. However, we are currently unable to locate your account with the information provided. To assist us in moving forward as quickly as possible, could you please provide us with your account number, full name, and email address? You can send these details directly to us at customerresolutions@eposnow.com. Please know that we take your feedback seriously, and our goal is to ensure that you are supported every step of the way. We look forward to hearing from you so we can resolve this issue as promptly as possible. Kind regards, Epos Now

SS

Shaun S.  
Director  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Very satisfied."

November 12, 2024

5.0

Pros

Fast and efficient today at resolving my issues.

Cons

The hoops required to jump through before I could actually talk to someone.

Review Source

Response from Epos Now

December 5, 2024

Dear Shaun, Thank you for your review! We’re pleased to hear that you were satisfied with the fast and efficient resolution of your issues. We appreciate your feedback regarding the steps to connect with support, and we’ll continue to work on making the process smoother. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

dA

dayo A.  
bakery  
Restaurants  
Used the software for: Less than 6 months

### "agege bakery"

April 8, 2025

5.0

great experience from the start up until now

Pros

i like the whole set up and how everything can be checked and compared

Cons

nothing i can think of, everything has been what i wanted

Review Source

Response from Epos Now

April 10, 2025

Dear Dayo, Thank you for the lovely review! We're thrilled to hear that you're enjoying the full setup and that it’s delivering exactly what you were looking for. It's great to know the experience has been smooth from the very beginning. Thanks again for your share, Epos Now.

PP

Paras P.  
Director  
Retail  
Used the software for: 2+ years

### "Great Till Software"

August 6, 2024

5.0

Pros

It's super easy software to use and it's cheap compared to other ones out there. Till system is great and you rarely have any problems and when you do customer support its amazing. It has changed over the years (been using it since 2017) and they just keep getting better without any additional charge. It connects to shopify and keeps your inventory in sync, which is awesome. Overall honestly, its a great software/till system and I wouldn't hesitate recommending this to anyone.

Cons

\*\*More like I wish they would have the following\*\* If you don't save any chances (eg when doing a purchase order or editing product items) it doesn't give you a warning before you close the tab. This can cause issues from time to time and would be handy to have a pop-up when closing the tab if the changes are not saved. Shopify app can mess up sometimes and sync the order twice which causes inventory issues but this has to do with the external app rather than eposnow but would be nice to have it fixed. Having the ability to scan the purchase order would be a game changer. for example, currently you can scan the product barcode and then you have to put in the quantity you received. If you can just scan a product and it automatically populates the quantity by 1, this would reduce a lot of manual input.

Review Source

VP

Vasu P.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Ease of operation"

February 14, 2025

5.0

Good relaible and supportive coomunication

Pros

Ease of operation friendly staff and sevice

Cons

Prices are over like very expensive for small business

Review Source

Response from Epos Now

February 17, 2025

Hi Vasu, Thank you for your feedback! We're pleased to hear that you find our system easy to operate and that our team has been friendly and supportive. We understand that pricing is an important factor for small businesses, and we continuously strive to provide the best value for our customers. If there's anything we can do to enhance your experience, please let us know. Best regards, EposNow

LG

Lewis G.  
Director  
Restaurants  
Used the software for: 1-2 years

### "Excellent customer service "

December 5, 2024

5.0

Such remarkable work truly stands out. I commend the impressive work

Pros

Providing exceptional customer service is truly commendable. It fosters positive relationships and builds a loyal customer base. Going above and beyond creates memorable experiences. These efforts contribute to a strong reputation and positive word-of-mouth referrals. Thank you for prioritizing excellent customer service.

Cons

Nothing at all everything is great, cant fault

Review Source

PF

Pam F.  
Manager  
Entertainment  
Used the software for: 1-2 years

### "My opinion"

May 17, 2025

5.0

Good and happy wity the service andcset up

Pros

Fast and easy to usecand very convienant

Cons

Nothing, everything is great

Review Source

Response from Epos Now

May 28, 2025

Dear Pam, Thank you for your kind feedback! We're delighted to hear you find the system fast, easy to use, and convenient. It's great to know you're happy with both the service and setup. Thanks again for your share, Epos Now

GC

Gerry C.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Don't waste your time or money"

July 24, 2024

1.0

I purchased the system with the understanding that they are experienced in Retail POS and that their program could handle alot of products with variants. From the start there have been magor problems. This includes no power/ connector cord for the credit card machine, barcode scanner didn't work, (even my barcode scanner didn't work), constant error messages throughout training, adding products into system and the system would quadruple the items, no technical support even when customer service said they would contact me the same day, system will knock you out of the system in the middle of setting up an item, inconsistent ability to enter info into the system because specific add on sections would disappear and after all of that if you decide that the system is to unreliable and inefficient to meet your needs they will charge you a huge early cancel fee( i guess they have had a huge amount of customers wanting to cancel) my advice...RUN!

Pros

Employees are friendly and the trainer tried to be helpful

Cons

POS system has a lot of programming bugs with no technical support

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Wanted more sales reports and thought this system would give me more detailed info

Review Source

SM

Stuart M.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "GREAT COMPANY"

December 10, 2024

5.0

Very helpful, knowledgeable and polite staff who are there for you and give you 100% suppor and help

Pros

Good Customer Support and good point of sales equipment

Cons

Having to key in your customer number when you call and thenm being asked for it again when you speak to someone

Review Source

Response from Epos Now

December 13, 2024

Dear Stuart, Thank you for sharing your experience! We're delighted that you find our customer support and point-of-sale equipment beneficial. Your feedback regarding the process of providing your customer number is noted, and we’ll strive to make this experience smoother in the future. We truly appreciate your kind words about our team's dedication and support. If you ever need further assistance, we're always here to help. Thanks again, Epos Now

bS

bethann S.  
handmade jewelry maker  
Arts and Crafts  
Used the software for: I used a free trial

### "very satisfied with this product"

December 12, 2024

5.0

seller was very understanding and replying back very quickly to me

Pros

website very easy to use I already told my aunt about it in a couple of vendors that I know about this product

Cons

nothing nothing nothing nothing nothing

Review Source

Response from Epos Now

December 17, 2024

Dear Bethann, Thank you for your positive feedback! We're so glad to hear that you find our website easy to use and that you had a great experience with our support team. Your recommendation means a lot to us! Thanks again for your share, Epos Now

LG

LOUISE G.  
director  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Epos agent sorted problem remotely and fast"

September 18, 2024

5.0

over all experience is good and I would definitely recommend Epos

Pros

Very much like having a person to speak to when there is an issue. Always fast to respond

Cons

Epos only allow one representative from the company so codes have to be given in order for other managers to sort problems

Review Source

AP

April P.  
Partner  
Retail  
Used the software for: Less than 6 months

### "Great system with growing businesses"

July 30, 2024

4.0

My experience has been great for the most part. I am still in the honeymoon stage with EPOS and have had to ask for help on specifics.

Pros

Ease of set-up and great access to technical support.

Cons

Technicians did not know my system and could not provide an owner manual for me to figure out the device and software.

Reason for choosing Epos Now

Customer service, price

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

A small card reader did not give me the option to calculate the sales tax or track it for me. There was no inventory option. There was no barcode reader. The devices they offered to upgrade to were too expensive and the monthly fees were too expensive.

Review Source

Response from Epos Now

August 5, 2024

Dear April, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

KA

Kasim A.  
Director  
Retail  
Used the software for: 1-2 years

### "The most comprehensive EPOS solution"

August 5, 2024

5.0

We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.

Pros

The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.

Cons

I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.

Reason for choosing Epos Now

By chance and liked the demo and realised this was simpler to understand

Switched from

[Nucleus](https://www.capterra.com/p/157132/Nucleus/)

Too old and outdated and did not have cloud option

Review Source

Tim C.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Excellent POS system"

July 31, 2024

5.0

Excellent Support on the telephone brilliant.

Pros

Customisable User friendly Stable system

Cons

Back office system not always easy to understand.

Alternatives considered

[SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/)

Reason for choosing Epos Now

Initial cost Ongoing costs Support The look of the product

Review Source

GW

Gary W.  
Owner  
Retail  
Used the software for: 2+ years

### "Eposnow getting better"

August 6, 2024

4.0

As mentioned in the pros section, Eposnow have become a lot better over time with better call answering times. I must say, if there is a genuine problem, they do seem to listen and act on your concerns.

Pros

Eposnow have got a lot better over time. When we first started with them back in 2020 there were a lot of teething problems with the system and mis selling. This has now been solved and we generally have a trouble free system. Their call answering times have gone a lot better albeit there is a long menu to get to the right solution.

Cons

See above for the cons. I would like their system to be a bit more retail friendly and more flexible, but I suppose you cant have everything.

Alternatives considered

[Point of Sale Software (ePOS)](https://www.capterra.com/p/236391/Point-of-Sale-Software/)

Reason for choosing Epos Now

They seemed to offer a better overall package compared to the other alternatives

Review Source

PA

Paul A.  
Manger  
Building Materials  
Used the software for: Less than 6 months

### "Epos scam stay away"

October 26, 2024

1.0

Shit mangers dont even want call or anything even when they say i first point contact

Pros

I did there a scam stay away they lie on phone and then ask them for copys they dont want give

Cons

They want take over you please dont go with the.

Review Source

Response from Epos Now

November 13, 2024

Hello Paul, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com Thanks again for your share, Epos Now.

MZ

Monika Z.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Epos Now review"

December 16, 2024

5.0

Pros

System is working fast, till easy to use, amazing support team

Cons

I don’t see anything at the moment. I like Epos Now

Review Source

Response from Epos Now

December 17, 2024

Dear Monika, Thank you for your positive feedback! We're thrilled to hear that you’re enjoying the fast system, user-friendly till, and the support team. If you ever need assistance or have any questions in the future, don’t hesitate to reach out. Thanks again for your share, Epos Now

AF

Anita F.  
Finance Lead  
Food & Beverages  
Used the software for: Less than 6 months

### "Recommended Product"

December 9, 2024

5.0

Had a very positive experience with superior customer service provided by \[sensitive content hidden\].

Pros

Highly recommended service which perfectly captures all of your requirements.

Cons

I have been satisfied with this thus far and have not faced any negative aspects.

Review Source

Response from Epos Now

December 13, 2024

Dear Anita, Thank you for your glowing recommendation! We're delighted to hear that Epos Now has met all your requirements and that you've had a positive experience with our service. Your satisfaction means a lot to us, and we’re thrilled to know our team has provided superior support. If you ever need further assistance, we’re here to help. Thanks again, Epos Now

SD

Stacey D.  
Cafe  
Consumer Services  
Used the software for: 6-12 months

### "The worst company I’ve ever seen"

July 19, 2024

1.0

I would never recommend this company. The customer service I’ve experienced has been a joke, no refund 7 months into contacting them about it, absolutely no help. Closed my ticket without issuing the refund, I attached bank statement proofs of the money they took from me and there has been absolutely no help giving me back my €113, the worst I’ve ever seen in my life. How a successful company can take €113 off of a small business, not even send the product I was charged for and still not giving my money back after receiving proof? Unsure how this is even sustainable. Robbing from small businesses, absolutely disgusting and shocking behaviour. How many customer service representatives have to send it on higher to get a refund? I would never recommend epos now to anyone.

Pros

Nothing. There has been no help given to us at all.

Cons

Epos now scammed me out of money. I purchased a full bundle in January for €113 and never received the till, now 7 months later I’m contacting them every day for my refund and being passed around like a spare part with absolutely NO help from anyone of them.

Review Source

Response from Epos Now

July 30, 2024

Dear Stacey D, Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and understand how frustrating and disappointing it has been for you. We genuinely appreciate your patience and would like to assure you that we take your concerns very seriously. It is concerning to learn about the difficulties you've faced in obtaining your refund and the lack of assistance you have received. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and stress this has caused. We want to assure you that we are committed to resolving this matter for you. Please email us at customerresolutions@eposnow.com with your details and any relevant documentation. Our dedicated team will prioritize your case to ensure a swift resolution. Thank you for bringing this to our attention. We value your feedback as it helps us improve our services and support. Best regards, EposNow

DB

DHARMESH B.  
OWNER  
Food & Beverages  
Used the software for: Less than 6 months

### "owner/GM and supervisor"

September 17, 2024

5.0

customer service is good..so far good experience with EPOS. easy to programme product. also they need better connectivity with their 4G or 5G they offer for c.c processing. hand held device need some improvement.

Pros

works great and easy to use ..easy to programmed and put the staff member time clock also.

Cons

only thing they need to improve is if handheld credit card device donot work or communicate with pos we should able to enter manually credit card to process. rather than that is works fine

Review Source

kS

khadija S.  
Manager  
Retail  
Used the software for: Less than 6 months

### " Customer feedback is essential as it helps employers improve their services and better meet the needs of their customers."

December 9, 2024

5.0

So far, my experience has been very good.

Pros

Excellent customer service and highly helpful support

Cons

Up until now, I haven't encountered any experiences that I truly dislike.

Review Source

Response from Epos Now

December 11, 2024

Dear Khadija, Thank you for sharing your positive feedback! We’re thrilled to hear that you’ve had a great experience with our customer service and support team. Your satisfaction is important to us, and we appreciate your trust in Epos Now. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

DF

Dennis F.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great service"

December 9, 2024

5.0

Very good and easy following would spread the word

Pros

Great service and easy to use would always recommend

Cons

Not being able to take phone payments easy to rectify

Review Source

Response from Epos Now

December 11, 2024

Dear Dennis, Thank you for your fantastic review! We’re so happy to hear that you’ve had a great experience with our service and found the system easy to use. We also appreciate your feedback on phone payments – it’s always helpful to know where we can improve. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

AC

Amber C.  
Head Of Places  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Always the best service "

August 7, 2024

5.0

Our charity has been working with EPOSNOW for years and they continue to improve their services and engagement consistently. Really happy customer who will not be persuaded to go anywhere else 😍

Pros

My ticket was picked up within the hour and a phone made and problem resolved instantly. Knowledgable staff and efficient customer service.

Cons

I couldn’t use our back office is not working as an excuse not to do the work I needed to do because they fixed the problem I had so quickly!!

Reason for choosing Epos Now

Customer service, pricing structure and local business

Switched from

[Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)

Better pricing structure, better customer service, local

Review Source

fB

falguni B.  
Director  
Hospitality  
Used the software for: I used a free trial

### "Service and communication "

November 21, 2024

5.0

Good communication and effective service

Pros

Service is good and effective communication

Cons

Missed training once’s it’s been arranged

Review Source

Response from Epos Now

December 5, 2024

Dear Falguni, Thank you for your review! We’re glad to hear that you’ve had a positive experience with our service and communication. We also appreciate your feedback about the missed training session and will work to improve the coordination in the future. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

NR

Nandhu R.  
Director  
Food & Beverages  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] Great Help"

November 14, 2024

5.0

Such an excellent experience – thank you, \[sensitive content hidden\], for your dedication and exceptional service!"

Pros

I’m so grateful for the wonderful support

Cons

Nothing so far i can think of

Review Source

Response from Epos Now

December 5, 2024

Dear Nandhu, Thank you for your kind words! We’re so happy to hear that you had such a positive experience and that our team, was able to provide exceptional service. Your feedback truly means a lot to us. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

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