# Page 11 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Epos Now

## Showing most helpful reviews

Showing 251-275 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Sade B.  
Operations Manager  
Hospitality  
Used the software for: Less than 6 months

### "Don't buy their system - it's a SCAM"

October 1, 2024

1.0

Not good at all i do not recommend this at all

Pros

I do not recommend this system or company

Cons

This company scams people off their money and every time we have called about an update of payments they either hang up or say there's nothing they can do.

Review Source

Response from Epos Now

October 22, 2024

Hello Sade B, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, but unfortunately did not hear back from you and therefore could not validate your experience. If you still wish to discuss your review, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

PR

Patrick R.  
Director  
Restaurants  
Used the software for: 2+ years

### "Good customer service"

July 23, 2024

5.0

Generally very good, with customer support agents keen to get things done for you, particularly when there are big jobs to undertake in the back office

Pros

They are very responsive, easy to deal with and understand what the solutions are to any issues you may have

Cons

Some of the terminology used on the back office is not particularly bar/restaurant friendly

Reason for choosing Epos Now

Because I was confident in their product and used to dealing with them

Review Source

Response from Epos Now

July 30, 2024

Dear Patrick, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

EG

Eve G.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Epos review "

July 23, 2024

5.0

Enjoy using this product and would recommend to other company’s. Customer service was exceptional especially when we had a problem with it. \[sensitive content hidden\] was amazing and fixed it quickly and super polite !

Pros

Epos is easy to use and perfect for businesses. We only use a small factor of the elements available. But it’s perfect and clear to keep track of all our sales and stock.

Cons

Having regular updates that would happen automatically. And staff compared to a sales graph or table (in takings and who was clocked in) would be helpful to someone like me who manages it from a separate company.

Review Source

Response from Epos Now

July 29, 2024

Dear Eve, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

IS

Ian S.  
Director  
Furniture  
Used the software for: 2+ years

### "Excellent Service"

August 27, 2024

5.0

Pros

Excellent support and easily used interface

Cons

Report and gift card functions could be improved

Review Source

AD

Alasdair D.  
Chairman  
Hospitality  
Used the software for: 6-12 months

### "EposNow for a bar"

July 4, 2024

5.0

Very positive. Easy to set up and runs well and the overall cost is excellent.

Pros

Easy setup and ongoing management of the system. Cloud sync allows remote management. Easy for our bar staff to use. Customer support is also very good - if we have an issue it's normally a 5 minute phone call to get it sorted.

Cons

The previous product management was clunky, but the new version has streamlined it and now lets us change the pricing of multiple products at once. As we are a not for profit Social Club, initial verification by \[sensitive content hidden\] was a pain because we don't have a company number.

Alternatives considered

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Epos Now

Transaction cost

Review Source

Response from Epos Now

July 15, 2024

Dear Alasdair D, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

ER

Erlin R.  
Owner  
Retail  
Used the software for: 1-2 years

### "The Best POS System Since Slice Bread"

July 12, 2024

5.0

My overall experience with the system is 100% satisfied.

Pros

What I like most about the system is that you can access the system from anywhere, also you man maintains items from the back office without interfering with the cash register

Cons

Absolutely nothing at the moment, the system works well, and I fine no objection.

Switched from

[POS Nation for Retail](https://www.capterra.com/p/59952/POS-System/)

I made the switch because after checking out EPOS and finding out that it does everything I wanted, I said this is it, it really made my day, I encourage anyone to get the system who is looking for one.

Review Source

Response from Epos Now

July 18, 2024

Dear Erlin, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

RB

Robert B.  
Head of operations  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good company "

August 27, 2024

5.0

Have worked with Epos on several large scale projects always find them to be healthful and supportive .

Pros

contactable for any issues or support and helpful that they are knowledgeable about there products and can fix many issues remotely .

Cons

Some issue on the older till require new equipment top be set up and installed by their tech sometimes this slows are work down .

Review Source

SV

Sri V.  
Director  
Retail  
Used the software for: 2+ years

### "All in one PoS device"

July 30, 2024

5.0

Pros

Cloud based, constant updates and regular syncing. Integration with Wix

Cons

\- Steep Learning Curve in terms of set up but once you get used to it then it's really good.

Review Source

Response from Epos Now

August 5, 2024

Dear Sri, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

ML

Matthew L.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Owner review "

July 24, 2024

5.0

Pros

Ease of use. Self contained and practical

Cons

Processing fees are a nit high. Voild be lower

Switched from

[Izea](https://www.capterra.com/p/187721/Izea/)

Didnt want tablet based epos anymore. Not quick enough

Review Source

Response from Epos Now

July 31, 2024

Dear Matthew, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

JL

James L.  
Owner  
Retail  
Used the software for: 2+ years

### "Epos or no Epos"

July 22, 2024

5.0

One word excellent , i even recomend this system to friends .

Pros

The system is extreamly easy to use and any problems the staff are only at the end of the phone .

Cons

There wasnt much to dislike everything works how it should and when it should , the

Switched from

[Total Management](https://www.capterra.com/p/116971/Total-Management/)

System was full of bugs , did not have the same built in facilities that are offered by epos now

Review Source

Response from Epos Now

July 30, 2024

Dear James L, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

SW

Stephanie W.  
Coffee Shop Owner  
Hospitality  
Used the software for: 1-2 years

### "Good System"

July 30, 2024

5.0

Good. The system is easy to use and simple for new staff to learn

Pros

Easy to use and reliable. Quick and simple to get used to

Cons

Trying to fix an issue via telephone when the other person does not have very good english

Alternatives considered

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Reason for choosing Epos Now

Better value and recommended by other to me

Review Source

Response from Epos Now

August 5, 2024

Dear Stephanie, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

SS

Stacey S.  
Florist  
Retail  
Used the software for: 1-2 years

### "Service is horrendous "

July 11, 2024

1.0

I wouldnt recommend after dealing with this company, good product,good sales and set up, doesnt make up for the absolutely terrible customer service when there is a problem.

Pros

Nice looking product, modern set up looks good on counter.

Cons

customer service at your company is a joke, just pass the problem from person to person until the customer gives up calling?.. not sure why the customer service department of your company even exists because resolving issues efficiently and in a timely manor is impossible when getting passed from person to person and nothing gets done,if it wasnt so frustrating it would be funny your literally paying staff to answer a phone, apologise for the problem say they will fix it asap and then that request goes absolutely no where, repeat this process 50 times until you lose your mind and still problem wont be resolved.

Review Source

Response from Epos Now

July 16, 2024

Hello Stacey S, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you still wish to discuss your review, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. We look forward to hearing from you. Many thanks, Epos Now

SL

Shaun L.  
Co Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great product and software."

September 3, 2024

5.0

Excellent! We use the eposnow till, kitchen printer and card reader. We also registered a further licence for the software to be installed on an iPad, this works seamlessly with the ordering system, kitchen printer and the Till. Excellent product. I’m hoping that they can unite with Tableo to add a booking system too.

Pros

From the initial call to the setting up and launch of the POS system and integration. The guys could not help enough, it made the whole experience seamless

Cons

Nothing to say, all positive. I had an initial problem with the card reader which was replaced the next day (that being a Saturday too)

Review Source

HT

Hakan T.  
Director  
Restaurants  
Used the software for: 6-12 months

### "Very competitive commission rate and great customer service "

July 30, 2024

5.0

Easy to use, everything arrives already setup and great customer service

Pros

Easy to use , sales, revenue and payroll reports are very good.

Cons

Have to pay extra to link your account software and online payment system

Review Source

DT

Dan T.  
General manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Simple & straightforward "

July 30, 2024

5.0

Fantastic, the customer service team are truly amazing. Polite, friendly and professional.

Pros

Clean, simple & user friendly with second to none helpline service support

Cons

Nothing at all. Really, nothing at all.

Reason for choosing Epos Now

Easier to use, more efficient and straightforward.

Switched from

[tillpoint](https://www.capterra.com/p/157398/tillpoint/)[noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)

Moving with the times. We are in 2024 not 1724 :)

Review Source

Response from Epos Now

August 5, 2024

Dear Dan, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

MOA

Muhammad Ousama A.  
Director  
Food & Beverages  
Used the software for: 1-2 years

### "Fraudulent company, stay away"

October 30, 2024

1.0

Worst mistake I’ve made in my business, will never go near them again

Pros

They are scammers, do not make the mistake of purchasing from them

Cons

They convince you to signing 1 year contract, but they tie you to a 3 years contract for a protection plan that you didn’t ask for

Review Source

Response from Epos Now

November 13, 2024

Hello Muhammad Ousama, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com Thanks again for your share, Epos Now.

SG

Sandra G.  
Director  
Retail  
Used the software for: 1-2 years

### "Fakse information"

July 10, 2024

1.0

I would never recommend this system. I will tell anyone who is looking for a system to not buy this one.

Pros

I was sold this product with many promises. The criteria we needed was promised and never delivered. We have been waiting for a refund after returning the hardware for 3 months

Cons

Customer aervice do a great job of 'looking into it' and say it is sitting with management management have never been in touch. They simply don't care. They owe us over $2000.

Reason for choosing Epos Now

Great sales pitch, good price. Unfortunately you get what your pay for. In this case a crap system and service is appaling.

Review Source

Response from Epos Now

July 16, 2024

Hello customer, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you still wish to discuss your review, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. We look forward to hearing from you. Many thanks, Epos Now

JI

Javed I.  
Manager  
Retail  
Used the software for: 2+ years

### "Was very happy \[sensitive content hidden\] service "

July 25, 2024

5.0

Good service of \[sensitive content hidden\] was very excellent

Pros

The customer service of \[sensitive content hidden\] was excellent. She sorted my problem

Cons

Service of \[sensitive content hidden\] was very good . She helped me in sorting my problem

Review Source

Response from Epos Now

July 31, 2024

Dear Javed, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

LAW

Lesley Ann W.  
Proprietor  
Food & Beverages  
Used the software for: 1-2 years

### "Simply brilliant system"

August 8, 2024

5.0

From the very beginning it was a great asset to our business.

Pros

Its easy to use and learn. It does all the hard work for you. Takes the stress out of admin and cash control.

Cons

Nothing, we love it and have done since the beginning.

Review Source

LL

Lesley L.  
Proprietor  
Retail  
Used the software for: 1-2 years

### "Happy customer. Happy business "

August 2, 2024

5.0

We have found Epos system easy to use . Never had a problem contacting them to discuss a problem . Very Happy with the service we receive

Pros

Everyone we speak to is always helpful. If we have an issue they go above and beyond to help . The equipment is easy to use . The payments are always paid on time . There is always someone there at the end of the phone to discuss what we need . They always confirm by email that the issue has been sorted . Excellent customer service .

Cons

Maybe some of the pricing costs of equipment but generally nothing that we least like

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

To make things easier. So it is easier to in put stock on to the system . Better receipt system . Faster process

Review Source

SE

Samir E.  
Owner  
Tobacco  
Used the software for: 1-2 years

### "They happily steal and won’t cancel"

July 19, 2024

1.0

Pros

Not a single thing did I like about this system

Cons

Customer service, the till refused to let me access the till and gave an error message for months. They did nothing to help. I begged and pleaded to cancel and I did all their silly steps and they kept thieving my money. I had to cancel my payment method entirely and then they still kept trying for months getting declined. I still don’t think they officially cancelled me. Their toll is crap and there are thousands of companies out there. Don’t go here

Review Source

Response from Epos Now

July 26, 2024

Hello Samir E, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. If you still wish to discuss your review, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

DA

David A.  
Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "great service"

August 7, 2024

5.0

good experience throughout the call, very helpful

Pros

Customer service as excellent, better than expected

Cons

nothing as help given a perfect and solved the problem

Review Source

DW

Dafydd W.  
Treasurer  
Hospitality  
Used the software for: 1-2 years

### "Crosville Club"

June 27, 2024

5.0

\[sensitive content hidden\] brilliant sorted everything out easy to talk to.with out people like \[sensitive content hidden\] I think companies can loose business. My experience was 10/10

Pros

I spoke with \[sensitive content hidden\] about payment for the till which I thought was incorrect.He went through everything with me and explained in a way I could understand and the reasons for this he made me feel comfortable and valued .Wish everybody I spoke with on the phone had his attitude a credit to your company.

Cons

The only thing I found difficult was getting to right department on the phone to many numbers confusing.

Review Source

Response from Epos Now

July 3, 2024

Dear Dafydd, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

MB

Mehul B.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Good service"

July 22, 2024

5.0

Pros

Premium customer service and the result the solution

Reason for choosing Epos Now

Premium customer service and the result the solution

Review Source

Response from Epos Now

July 25, 2024

Dear Mehul, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

PW

PAUL W.  
MANAGIN DIRECTOR  
Retail  
Used the software for: 2+ years

### "EASY TO USE AND DOES THE JOB EFFICIENTLY"

July 31, 2024

5.0

From deciding to upgrade our older epos to having the new system up and running was just days and so simple to do. We took the epos payments as well as decided to keep it all under one roof, this not only saved us money but gave us a much more modern card processing machine.

Pros

The new system was so easy to set up and use almost out of the box

Cons

To be fair there is nothing not to like the system looks good works well and is accurate.

Reason for choosing Epos Now

We decided to stay with Epos now as have always been happy with them

Review Source

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