# Page 12 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of Epos Now

## Showing most helpful reviews

Showing 276-300 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Adam G.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Great EPOS experience from software, sales to support"

July 4, 2024

5.0

After experience with EPOS Now back in 2016, never thought I'd be using this product or company again, but what a massive difference these years have made. Nothing but positives so far. Which I hadn't messed about with the other companies the last 18 months.

Pros

Software had everything I was looking for, which most companies that have these features are charging the earth. \[sensitive content hidden\] from sales team has been incredible, and great experience from \[sensitive content hidden\] in support. The fact \[sensitive content hidden\] was able to help with an issue at 20:00 in the evening when most companies have sent the team home is impressive.

Cons

A lot of self learning, which for me is ok as I've used a lot of different EPOS companies, and this is also reflective in the pricing being great value which is fair.

Switched from

[Othership](https://www.capterra.com/p/266602/Othership/)

No bulk uploading / Allergen management was poor / one system I used was worse than free software you can get out there

Review Source

Response from Epos Now

July 15, 2024

Dear Adam G, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

PV

Patrizia V.  
Founder Director  
Retail  
Used the software for: 1-2 years

### "Great competent service "

August 7, 2024

5.0

Overall a good experience . Greta customer service , prompt replies , solving of issues , patience stuff during training of the terminal

Pros

Quick in replying and sorting issues in professional way

Cons

Fees of the % of sales . Though when a guaran

Review Source

IH

Iacob H.  
Chef,Director  
Restaurants  
Used the software for: 6-12 months

### "Epos Now review"

July 9, 2024

5.0

It was a good experience using Epos Now as it was a quite an easy app to use,easy to understand and easy to set up

Pros

It is a good programme to track my profit and losses which helped a lot in my business to grow

Cons

Sometimes the card reader wouldn’t work and I had to restart it everytime

Review Source

Response from Epos Now

July 15, 2024

Dear Iacob H, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

DK

Denise K.  
Director  
Restaurants  
Used the software for: 1-2 years

### "Epos experience "

August 5, 2024

5.0

I have never had any issues when I call have always been helpful and polite

Pros

Good system easy to manage and easy for staff to use

Cons

Took a while to set up but is good when done

Review Source

MW

MICHAEL W.  
Shop Manager  
Retail  
Used the software for: 1-2 years

### "Great system "

July 12, 2024

5.0

Pros

Easy to use and bank at the end of the day being able to see the projections ie takings tax profit margins etc great bit of kit and excellent customer service when or if you have a problem.

Cons

Not being able to do mail order over the phone as you can not take card payment over the phone.

Review Source

Response from Epos Now

July 18, 2024

Dear Michael, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

FW

Faye W.  
Operations Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "System functions and education training"

July 31, 2024

3.0

Pros

The background circumstances and operation are relatively straightforward; however, the education, training, and assistance in establishing services are inadequate. Consequently, the operation was somewhat erratic when we commenced operations. There are numerous report functions; however, the data that is extracted from various reports frequently does not correspond to the account. The POS system was unable to locate the backend reports on two occasions, despite the fact that payments were received using Payment Pro+ on-site.

Cons

online service, report issues and problem resolve ability open table integration has failed again and again but no one can help

Review Source

wT

william T.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Great system "

July 10, 2024

5.0

Really good always reliable and any issues are sorted quickly

Pros

Epos now is really simple to use. Most importantly the customer support is excellent, the staff really care.

Cons

I didn’t like how you could not turn the receipts off, but they have now charged that.

Review Source

Response from Epos Now

July 16, 2024

Dear William T, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

SM

Scott M.  
Club secretary  
Hospitality  
Used the software for: 2+ years

### "Epos customer help"

August 8, 2024

5.0

Fast easy efficient reliable

Pros

Easy to use. Rapid response when any issue

Cons

Nothing as of yet.

Review Source

DR

Dawn R.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Epos Now review"

July 5, 2024

5.0

Pros

Fairly easy use. Has a lot of features I havent tried yet.

Cons

Initial setup guy wasnt the friendliest. Didn't realize i couldnt get in my cash drawer to open when i ran out of printer paper.

Review Source

Response from Epos Now

July 15, 2024

Dear Dawn R, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

kS

kleiver S.  
supervisor  
Consumer Services  
Used the software for: Less than 6 months

### "Great Customer service"

September 1, 2024

5.0

very impressive, appreciate the help she wasn't unsure if she could help and still managed to help me out.

Pros

\[sensitive content hidden\], was incredible amazing helping with what i needed, getting sorted it in no time.

Cons

nothing really, the phone call was helpful great time.

Review Source

JM

James M.  
Ceo  
Computer Games  
Used the software for: 2+ years

### "Good product "

July 30, 2024

4.0

Pros

It helps to keep everything in one place with my website sales and shop sales

Cons

If you are needing extra items to link it all together yuu have to pay extra monthly charges and it should all be included in the bill you pay every month

Review Source

VR

Verified Reviewer  
Owner  
Retail  
Used the software for: Less than 6 months

### "Perfect product and excellent service"

June 28, 2024

5.0

Pros

Suits perfectly for my business requirements And the services received from pre-sales conversation to post-sales has been good

Cons

Dont have anything specific.. Overall been excellent

Review Source

Response from Epos Now

July 30, 2024

Hello, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

LP

Liana P.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "System Keeps Bugging Out, No in-Person Support"

June 18, 2024

1.0

Terrible. Absolutely do not recommend.

Pros

Nothing. The system bugs out and there’s no support during restaurant hours.

Cons

That it keeps freezing. Then there’s no support during restaurant hours. I am being charged for things I didn’t sign up for and then the number they give you to sort it out doesn’t go to the right person. On top of this if you don’t sort it out (which you actually can’t), they stop access to your system.

Reason for choosing Epos Now

A bit cheaper equipment at the time. But that’s how they get you in.

Review Source

Response from Epos Now

July 3, 2024

Hello Liana, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We have been able to locate an account matching the details you have provided, and will endeavour to conduct a full investigation into your claims and come back to you directly. We will be in touch asap. Thanks again for your share, Epos Now.

Aaqib A.  
Training and development and call quality supervisor  
Banking  
Used the software for: 1-2 years

### "I highly recommend this business."

June 18, 2024

5.0

Pros

The till system works seamlessly for my business. This is what I have been looking for. I really like the ability to check my reports using the cloud option. So I can check reports even when I’m at home.

Cons

I can’t really look at anything negative at the moment for the service they provide

Review Source

Response from Epos Now

July 5, 2024

Dear Aaqib, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

PK

Prasad K.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Good till system and easy accesible till system to use "

September 18, 2024

5.0

Overall,i'm satisfied with Epos Now till system and would recommend it to anyone looking for easy access till system and customer support also good

Pros

I have started using Epos Now a month ago . I have not came across single issue. it is easy to access.

Cons

adding all barcodes a bit lengthy procces can resolve it to add all of them very quickly

Review Source

VR

Verified Reviewer  
Manager  
Wholesale  
Used the software for: Less than 6 months

### "Healthy Relationship in epos"

August 3, 2024

5.0

Overall experience is good with epos now \[sensitive content hidden\] is undoubtedly an asset to the company, and I can't thank her enough for her exceptional service. She deserves the highest recognition for her hard work and dedication. I hope she receives the appreciation and rewards she deserves. Please continue to support and value such outstanding team members!

Pros

recently contacted the EPOS support team and had the pleasure of speaking with \[sensitive content hidden\]

Cons

No, nothing to visible eops now good and smooth

Review Source

JF

JOHN F.  
manager  
Food & Beverages  
Used the software for: Less than 6 months

### "costumer support"

July 24, 2024

5.0

Pros

easy contact support, every time we call for support

Cons

I haven't find anything wrong yet with the system, running good at the moment

Reason for choosing Epos Now

We found a nice offer for having all the system integrated

Review Source

Response from Epos Now

July 31, 2024

Dear John F, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

SA

Salah A.  
Confectionery  
Food Production  
Used the software for: 2+ years

### "Bridge bakery "

June 28, 2024

5.0

Pros

Very good system and easy to use and the customer service

Cons

The epos now app very good and lots of choices

Review Source

Response from Epos Now

July 4, 2024

Dear Salah, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

AD

Adrian D.  
IOS Manager  
Sporting Goods  
Used the software for: Less than 6 months

### "Great first impressions "

August 14, 2024

5.0

Great communication from day one, we were kept up to date every step of the way. Hardware and initial setup was a breeze with the help of our intergation manager. We particularly like the way that eposnow integrates with Shopify.

Pros

Easy setup, easy to use interface, and the way it integrates with shopify

Cons

Currently there is nothing to dislike about Eposnow

Review Source

NM

Neil M.  
Finance Director  
Hospitality  
Used the software for: Less than 6 months

### "Using EPOS"

July 30, 2024

5.0

A very good experience with tranacstions processed imediately

Pros

Easy and effecient . Easy to train and operate

Cons

Very little to dislike All works verfy smoothly

Review Source

Response from Epos Now

August 5, 2024

Dear Neil, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

TW

Tanya W.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Fantastic PIS system "

July 24, 2024

5.0

We had some issues at first setting up the system to best suit our business needs, but with some trouble shooting with customer service we were able to get it set up fine!

Pros

Ease of use, reports, and management ease

Cons

Fees for payment processing. Monthly fees

Review Source

Response from Epos Now

July 31, 2024

Dear Tanya, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

TN

Tina N.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Great system and service "

August 15, 2024

3.0

Overall very good, people are eager to help and resolve issues as they arise just a problem with an ongoing issue that doesn’t affect day to day running but needs resolving

Pros

Friendly service Prompt to resolve some issues

Cons

One issue taken 3 months and still not resolved

Review Source

TS

Tawnya S.  
Sales  
Apparel & Fashion  
Used the software for: 1-2 years

### "Need better support"

July 3, 2024

3.0

\[sensitive content hidden\] was excellent but we went through many others who gave incorrect, incomplete and contradictions and wrong information. If we didn’t have so much product marked we would have bailed.

Pros

We needed to get our business up and running quickly, we were able to do that.

Cons

We did not receive adequate training. Found ourselves calling over and over to get issues remedied and sometimes it took a while to do so.

Review Source

Response from Epos Now

July 15, 2024

Dear Tawnya S, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

GM

Graham M.  
Landlord  
Hospitality  
Used the software for: Less than 6 months

### "Epos till "

July 30, 2024

5.0

Pros

How up to date it is. Everything is at your fingertips.

Cons

The initial set up. Quite time consuming.

Review Source

Response from Epos Now

August 5, 2024

Dear Graham, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

HR

Harrison R.  
Director  
Retail  
Used the software for: Less than 6 months

### "great product and good service"

July 30, 2024

5.0

Pros

Epos Now is easy to use and has friendly staff.

Cons

Adding the initial stock to the system takes a long time.

Review Source

Response from Epos Now

August 5, 2024

Dear Harrison, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

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