# Page 13 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of Epos Now

## Showing most helpful reviews

Showing 301-325 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MG

Masih G.  
Director  
Restaurants  
Used the software for: Less than 6 months

### "Great job 👏 "

August 14, 2024

5.0

Pros

They sell best system also best service👍👏

Cons

They are professional and I like every things.

Review Source

EM

Ebony M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Satisfied Customer!"

July 17, 2024

5.0

Very satisfied with everything and all that I spoke with concerning all matters

Pros

Everyone was very patient and knowledgeable

Cons

The plus 10 cents along with the 2.6 on every payout

Review Source

Response from Epos Now

July 23, 2024

Dear Ebony, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

WF

William F.  
CEO  
Entertainment  
Used the software for: 2+ years

### "Functioning POS "

June 27, 2024

5.0

Pros

Simple system, easy to train on, knowledgeable service personnel

Cons

Some service people hard to understand.

Review Source

Response from Epos Now

July 3, 2024

Dear William, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

DR

Darren R.  
Manager  
Hospitality  
Used the software for: 2+ years

### "A hardworking supportive company"

July 4, 2024

5.0

Pros

The support and willingness of the staff to support when needed

Cons

The hospitality sector is struggling and costs are high so it would be good to have reduced costs

Review Source

Response from Epos Now

July 15, 2024

Dear Darren R, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

PM

Peter M.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great epos now "

August 5, 2024

5.0

They are great they put me at ease. I was a bit frightend of this technology. I was set up in an hour unbelievable

Pros

I am 64 years old and could not beleave how great this system is for my fish and chip shop.

Cons

I can at a glance see what is the best seller and can see how much money I have made.

Review Source

RG

Rupesh G.  
Staff  
Retail  
Used the software for: Less than 6 months

### "Epos now is very "

August 2, 2024

4.0

Very good . Good management system . Supporting staff

Pros

Help from staff . They are very helpful . They give a lot of information about how to use

Cons

Nothing . There is all thing good about

Review Source

DS

Dan S.  
Business owner  
Retail  
Used the software for: Less than 6 months

### "Grossly inadequate service."

June 24, 2024

1.0

Pros

Nothing, absolutely nothing.

Cons

I would not recommend Eposnow to any small business owner. I have experienced multiple issues within just 2 weeks. The support team does not exist, you are simply passed around employees with the hope that one of them has a slight clue. I have followed the complaint procedure but despite my adherence to this process along with my formal complaint, my issue remains unsolved. They are now happy to leave me with an in-effective system and hardware in the hope that I will give in and pay a £700 cancellation fee!! I was even threatened that failure to do so will lead to debt collectors, classy! 😬 We have documented numerous instances where support was either unavailable or unhelpful, causing significant disruption to our business operations. How can you attempt to leave a small family run business £1200 out of pocket? Where is the principle.

Review Source

Response from Epos Now

July 3, 2024

Hello Dan, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We have been able to locate an account matching the details you have provided, and will endeavour to conduct a full investigation into your claims and come back to you directly. We will be in touch asap. Thanks again for your share, Epos Now.

UM

Usman M.  
Head of Group Finance  
Events Services  
Used the software for: Less than 6 months

### "Back Office Support"

June 13, 2024

4.0

It's been a good experience so far, lots to get used to and become familiar with, which will take some time.

Pros

\[sensitive content hidden\] was brilliant today, he understood the problems/issues I brought to him today and was quickly able to guide me and navigate my way around EPOS.

Cons

There is an offline card somewhere within the system, which is taking payments but these payments are not filtering into our account.

Switched from

[Othership](https://www.capterra.com/p/266602/Othership/)

We just wanted a complete system that does stock take, stock upload, shows low stick levels etc.

Review Source

Response from Epos Now

July 3, 2024

Dear Usman, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Zimry L.  
Vice President- Foreign sales  
Financial Services  
Used the software for: Less than 6 months

### "Professionalism at its best "

June 28, 2024

5.0

Pros

The training was really helpful and agents were professional. I have support when ever I need and they have never failed on me.

Cons

nothing specific on the context of cons,

Review Source

Response from Epos Now

July 30, 2024

Dear Zimry, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

LH

Leann H.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Wool on Wheels "

August 27, 2024

5.0

My experience has been amazing, people on the other end of the phone are so helpful

Pros

The help is always at hand if needed. It is simple to use after some guidance

Cons

The only thing that is annoying is all the wires, but I could easily sort this out

Review Source

NC

Natalie C.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Feedback review"

July 4, 2024

5.0

Pros

Spoke to \[sensitive content hidden\] he was extremely helpful and helped me solve the issues I had. I have spoken to numerous employees lately and all have been very helpful.

Cons

Communication over dates and deliveries of products could be better. The people who answer the phones are very pleasant and helpful, it is the managers who seem to shy away from problems.

Review Source

Response from Epos Now

July 15, 2024

Dear Natalie C, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

LM

Lisa M.  
COO  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Worst Company! "

June 18, 2024

1.0

Horrible.

Pros

Nothing at all!

Cons

EVERYTHING. I HATE THIS COMPANY. They are liars and robbers. They did not provide what was promised even though I had email evidence and they refused to refund me.

Alternatives considered

[Odoo](https://www.capterra.com/p/135618/Odoo/)

Reason for choosing Epos Now

Never- EPOS IS HORRIBLE They did not provide what was promised even though I had email evidence and they refused to refund me.

Review Source

Response from Epos Now

July 3, 2024

Hello Lisa M, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. If you wish to discuss your review, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

jV

julian V.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Good costumer service "

June 28, 2024

5.0

Pros

Practical and faster good for new busnes.

Cons

Its goos price and acuitment uts protected whint my monthly payment.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Review Source

Response from Epos Now

July 4, 2024

Dear Julian, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

cE

charles E.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "Poor install"

July 31, 2024

2.0

poor, stresfull and to be honest still conciderign changing EPOS supplier

Pros

Back of house reporting and service options

Cons

install was poor, lack of support and customer services

Review Source

JQ

Jonathan Q.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Avoid!!!! Terrible system and bank account"

September 8, 2024

1.0

Terrible, never again, avoid stress and do the same

Pros

None, it is the worst systems in don't get me starting on their bank account

Cons

Everything, it is the worst system with. As support

Review Source

Response from Epos Now

September 12, 2024

Hello Jonathan Q, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

AG

Adrian G.  
Owner  
Events Services  
Used the software for: Less than 6 months

### "Good service"

July 1, 2024

5.0

Pros

\[sensitive content hidden\] was really good. service and communication

Cons

I think the tablet is a bit old, it would be great to have an update version

Review Source

Response from Epos Now

July 15, 2024

Dear Adrian G, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

FC

Fahd C.  
Senior executive  
Retail  
Used the software for: Less than 6 months

### "Friendly /responsive support centre "

June 26, 2024

5.0

Pros

The commission on my card machine is competitive compared to the rest in the market. Also, their support centre is responsive. I almost get connected to the like really quick in less than 2 mins

Cons

Nothing to complain as of now.It has always been good to me

Review Source

Response from Epos Now

July 30, 2024

Dear Fahd, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

AR

Alex R.  
Bar Manager  
Hospitality  
Used the software for: 1-2 years

### "North Walsham Town Football Club"

May 30, 2024

5.0

Pros

Rang up on Saturday Morning as had an issue with prices not being updated on the till (turns out through no fault of my own) \[sensitive content hidden\] went through all the steps with me and even finished off the process for me making sure they were all correct ready for a big charity event we were hosting that day To add, EPOS Now even kindly donated 2 extra handheld terminals to help us deal with the volume of people we were expecting for our event. Every time we have gone to EPOS now with an issue or request \[sensitive content hidden\] and the team have always delivered

Cons

Not through any fault of their own but haven't used the inventory or ordering section on the back office yet so not sure how it works

Review Source

Response from Epos Now

July 3, 2024

Dear Alex, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

AAN

Abdullah Al N.  
FOUNDER, CEO  
Design  
Used the software for: I used a free trial

### "They are Scamming People"

May 19, 2024

1.0

Cons

Nothing, they are useless. They are just scamming people. they Took money for terminal, payment processing. i told my requirements that I need invoicing, payment link, Virtual Terminal and pos machine. They said they all have it. After taking payment they said they cant verify my bank. Then I told to refund my money. After then I approved my account. Without sending and providing my requirements they are trying to charging me each month. When I talked to there support team they said they only provide invoicing, payment link, Virtual Terminal after one month processing. I asked why you guys told me you will provide me invoicing, payment link, Virtual Terminal. They said let me talk with him. No answer they didnt give me. Now whenever Im trying to reach them. They said I can only rise a ticket. Wait till then. Dont go with them

Review Source

Response from Epos Now

May 21, 2024

Hello Abdullah Al, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

SK

Saadi K.  
CEO  
Aviation & Aerospace  
Used the software for: 6-12 months

### "Satisfactory "

July 10, 2024

5.0

Satisfactory and average with good support

Pros

Professional attitude with cooperate dealing

Cons

Price is higher, must reduce half or less

Review Source

Response from Epos Now

July 16, 2024

Dear Saadi K, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

HV

Harsh V.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Worst customer service "

June 12, 2024

2.0

Pros

The software in itself is good but does not have some basic functionality. To do that one needs to buy extra plug ins which is waste of money

Cons

Customer service They are cheat ! Everytime there is an issue, they will want to sell you something new instead of fixing the issue. They promised integrated payment but it was not possible which I was told after the implementation. They simply lie or the support team has no idea on whats happening. The sales guy disappeared after all the fake commitments. Support is somewhere in third country and they have no idea on how to deal with issues in Canada. Software is good, it is sad that they have such a poor support. I requested for cancellation since more than a month ago but still no response. Another way to scam

Review Source

Response from Epos Now

July 3, 2024

Hello Harsh, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. If you wish to discuss your review, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

MB

Michael B.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Scammers, beware of them"

June 13, 2024

1.0

I would never touch them again. They are hard to contact during critical times of business, many of their staff are clearly totally inexperienced and inept, their management clearly doesn't care.

Pros

It worked moderately well, but not all the time

Cons

Months after my contract ended and the account cancelled, Eposnow continues to steal my money every month and refuses to process the refund I'm entitled to. Multiple phone calls have made no difference as it appears their system and/or management have in place the process to deliberately and fraudulently grab all the money they can. Stay clear if you value your money.

Reason for choosing Epos Now

I was conned by a sales person who only told part of the story

Review Source

Response from Epos Now

July 3, 2024

Hello Michael, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. If you wish to discuss your review, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

JG

Jeanette G.  
MD  
Entertainment  
Used the software for: 1-2 years

### "Epos Now Review"

June 13, 2024

5.0

Great experience and very helpful staff....

Pros

Excellent customer support, very helpful and friendly

Cons

I did not dislike anything, the service given by \[sensitive content hidden\] was brilliant

Review Source

Response from Epos Now

July 3, 2024

Dear Jeanette, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

CW

Chamini W.  
Enterprener  
Food Production  
Used the software for: Less than 6 months

### "Good service "

June 10, 2024

4.0

Pros

Great service good system. So far no issues

Cons

Being with them for a few months now. Nothing to complaint about

Review Source

Response from Epos Now

July 5, 2024

Dear Chamini, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

CS

Chrysoula S.  
Owner of a coffee shop  
Food & Beverages  
Used the software for: Less than 6 months

### "Good service "

July 31, 2024

5.0

Pros

Really quick response to any of our questions

Cons

Easy to use it, really good customer service

Review Source

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