# Page 14 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 14 - Reviews of Epos Now

## Showing most helpful reviews

Showing 326-350 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jeewantha I.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Epos helping me "

June 12, 2024

5.0

Pros

The training program was really good and the team helped me process via all steps. Next was the service team. They have always heard my inquiries and helped me where they can.

Cons

With the correct economic crisis it’s best if they can relook at pricing

Review Source

Response from Epos Now

July 3, 2024

Dear Jeewantha, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

JL

Julie L.  
Owner  
Consumer Goods  
Used the software for: 1-2 years

### "Illegally taking money out of my account and refusing to return be aware money grabbing company "

June 7, 2024

1.0

Frustrating and not getting answer for they mistake

Pros

There is not much to like about this company

Cons

I did all my obligation cancel everything on time still got charged for year in advance now they refusing to return my money 6 months later

Review Source

Response from Epos Now

June 13, 2024

Hello Julie L, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

AM

Amaar M.  
Network engineer  
Telecommunications  
Used the software for: 1-2 years

### "\[sensitive content hidden\] was amazing"

July 30, 2024

4.0

good customer service and quite good with the systems

Pros

easy to use POS systems, friednly user interface

Cons

windows machines are very laggy and slow

Review Source

SP

Samantha P.  
Director  
Hospitality  
Used the software for: 2+ years

### "Appalling company and terrible equipment"

April 23, 2024

1.0

Absolutely shocking. Worlds worst service!

Pros

Nothing at all this company is shocking in every way

Cons

Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct. The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor \[sensitive content hidden\] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!

Review Source

Response from Epos Now

April 29, 2024

Hello Samantha, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow.

LM

Linda M.  
Manager  
Alternative Dispute Resolution  
Used the software for: 6-12 months

### "Brilliant!"

June 27, 2024

5.0

My overall experience was wonderful and would recommend again!

Pros

The service was wonderful and so convenient!

Cons

There wasn’t anything I have a complaint regarding.

Review Source

Response from Epos Now

July 3, 2024

Dear Linda, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

KB

Kalawna B.  
Owner  
Consumer Goods  
Used the software for: Less than 6 months

### "Epos is Getting there. "

April 22, 2024

4.0

I'm critical about their POS but after transferring to a more suitable POS for my type of business I returned to Epos as they have far superior customer service and the system is easier to use.

Pros

The Cost is superior, they have 24/7 support, once they have finished with their programming I'd have to say it will be fantastic.

Cons

The scanner and the lack of apple compatibility.

Alternatives considered

[Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Epos Now

Customer service, familiarity and cost.

Switched from

[Cova Dispensary POS](https://www.capterra.com/p/163386/Cova-POS/)

I liked the old inventory system you had that you could look at each product group and see the breakdown of products sold. The cost! I'd love to see you bring back the old way of looking at products. It was superior.

Review Source

Response from Epos Now

April 23, 2024

Hello Kalawna, Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

TJ

Thanuka J.  
Junior finance executive  
Accounting  
Used the software for: Less than 6 months

### "Great service"

June 9, 2024

5.0

Pros

I was able to get assistance when needed. I was in a real fix when the till stopped working and I reached out to Eposnow via live chat. The chat agent was really efficient to help me out soon.

Cons

Based on the experience I have right now, I cannot think of anything bad about eposnow.

Review Source

Response from Epos Now

July 3, 2024

Dear Thanuka, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

WM

Wanda M.  
Administration  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Unsatisfied "

June 1, 2024

1.0

Pros

Nothing they put everything beautiful to hook you up but then they disappear

Cons

No real support nobody answered to make changes or replacement s

Review Source

Response from Epos Now

June 13, 2024

Hello Wanda M, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

Damien Paul P.  
Restaurant Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Helpful after sales "

April 27, 2024

5.0

From sales to after sales the service have been meeting my expectations. Their live chat environment is really helpful

Pros

I love the after sales offered by epos now they have 24 ×7 support which gives me confidence

Cons

I didnt dislike anything related to eposnow

Review Source

Response from Epos Now

April 30, 2024

Hello Damien Paul Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

Kumarini M.  
Proprietor  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great system"

April 28, 2024

5.0

Pros

They’re excellent customer service and system.

Cons

Nothing to note for now. The system and customer service has been excellent!

Review Source

Response from Epos Now

April 29, 2024

Hello Kumarini Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

TR

Timothy R.  
Manager of Sales, Design, Projects  
Construction  
Used the software for: 6-12 months

### "All Good Thanks"

April 29, 2024

4.0

Pros

Ease of Use. Nothing wrong with equipment.

Cons

Hold Times, Getting in touch with customer service, Delivery of transfer were never as promised.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Promise of better service and transfer times

Review Source

Response from Epos Now

May 7, 2024

Hello Timothy, Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

MJ

Marc J.  
owner  
Retail  
Used the software for: 1-2 years

### "Run away from Epos now"

May 1, 2023

1.0

But perhaps the worst part of my experience with Eposnow was the unexpected bills. I signed up for their service based on their promise of no hidden costs, but\*\*\*\*\*\* ONE YEAR after using\*\*\*\*\*\*their system, I was hit with an unexpected bill for services I never agreed to. When I tried to reach out to their customer service team to get it sorted, I was met with the same unhelpful and unresponsive service as before. also they forced me to pay those service I never used and agreed.Sadly, I'm not the only one who has had issues with Eposnow's billing practices. A quick search online reveals countless other customers who have been hit with unexpected charges or bills long after they thought they had paid everything.Overall, I would strongly advise against using Eposnow for your business. They seem to be more interested in selling their product than providing any sort of quality service or supportRUN AWAY DONT USE VERY SLOW ALSO CAME WITH FAULTY.Ended up I had to spend another 3k to setting up other pos system.

Pros

"I had an extremely disappointing experience with Eposnow. Firstly, their customer service was incredibly unhelpful and unresponsive. I had an issue with my POS system and it took days to get any sort of response from their support team. When I finally did hear back from them, they weren't able to resolve my issue and I was left feeling frustrated and unsupported.To make matters worse, the product arrived late, long after my business's opening day. Despite the delay being entirely their fault, Eposnow didn't seem to care about the impact it had on my business. It was incredibly frustrating to have to make do without a proper point-of-sale system for several days, and it had a significant impact on my sales.

Cons

I dont have anything else to say for this company speechless

Review Source

JH

Jay H.  
Owner  
Sports  
Used the software for: 6-12 months

### "Affordable and Functional"

April 25, 2024

5.0

Been a functional system for my Golf Simulator business with great processing fee rates and the customer service has been very good. My business is a seasonal business from November - March and they were able to suspend my monthly fees when I'm not in business (very accommodating to my business needs!).

Pros

Payment processing fees were the best I came across when looking for a pos system.

Cons

Being a European company, some of the lingo is different than the USA.

Review Source

Response from Epos Now

April 26, 2024

Hello Jay Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

SC

Sam C.  
GM  
Retail  
Used the software for: 2+ years

### "Be careful when you choose an epos system"

January 29, 2023

4.0

Terrible.

Pros

The equipment looks modern and smart, the software was ook, easy read and accessible.

Cons

Payment! You cannot control it. Despite closing the account, you still get billed.There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use. Bank fraud departments take too long to investigate and don't stop the impending fraud in time. This is a terrible extortion. BE VERY CAREFUL, DO NOT GIVE YOUR BUSINESS CARD AND ACCOUNT DETAILS TO EPOSNOW.Every email you receive from EPOSNOW is DO NOT REPLY! They don't make it easy to get hold of them.

Reason for choosing Epos Now

Ignorance. You cannot integrate any 3rd party equipment, hardware, 3rd party systems with eposnow. SAGE accounting charges you £35.00 per month extra on your subs just for an interface between Eposnow and Sage 60c .. it cost more to run the interface than the accounting software! Also, the decimal characters throw your values out, you can't control this, and your accounting is therefore rendered inaccurate, with extra accounting billed services trying to decipher the values between Sage from Eposnow.DO NOT USE THIS PRODUCT, it will ruin your business. Eposnow technical could never resolve the incompatibility and we subsequently cancelled Sage interface software.

Review Source

VR

Verified Reviewer  
Managing Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Dreadful support of a non functioning system"

March 4, 2021

1.0

Dreadful and extremely costly. Possibly the worst in over 30 years of working in Epos. As a consultant advising on Epos / Accounting selections for retailers of a single store through to significant multiple site/till configurations i could never recommend such a product confidently when it fails at its its most basic level. In very short space of time became apparent that the product did not meet its claimed functionality and was creating significant challenge for the client and a decision to halt the project at significant cost and resort to its former system.

Pros

Not Much to define it above anything else in a crowded marketplace of average solutions.

Cons

With over 30 years in the Epos industry, both supply and executive user, Brought in to effect the conversion and integration of accounting systems for existing Eposnow solution. On representation of links to Xero and with other systems integrated elsewhere to the platform in the business all attempts to link were painful. !st line support were unable to fix and any higher support was not accessible. Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem). Then the problems really started. Transactionally the information flows to Xero were flawed and did not balance to reality. The posting of sales invoices to the accounting ledger made no reference to defined accounting structure, created spurious entries and gave no meaningful method by which reconciliation could be achieved.

Reason for choosing Epos Now

Looking back i realise we did not ask the right questions !@

Review Source

BP

Bhav P.  
MD  
Retail  
Used the software for: 6-12 months

### "Epos THEN - Walk away - Not for a Retail Businesses"

May 5, 2023

2.0

Poor, it is NOT a retail based system. They seem to have misguided many people as it really should be called RESTAURANT EPOS NOW.

Pros

Not a great deal. Oversold on the product and way under delivered in terms of software and service.

Cons

I was bombarded prior to purchasing, sales guy, tech support, literally on hand all the time BUT once you pay, GOODBYE! I was left high and dry with almost NO contact (as promised for onboarding) resulting in stores being closed for 3 days due to it not being correctly set up. PAID FOPR PREMIUM SUPOORT. - Absolute con and waste of money. Had one 'support' staff even hung up the support call as he was unable (more likely unaware) of resolving the issue. Premium support is meant to be 24/7, good luck if you manage to egt ANYTHING resolved out of hours. Don't do it.

Review Source

GC

Giulia C.  
Web designer / developer  
Computer Hardware  
Used the software for: 1-2 years

### "Avoid this company!!!"

October 19, 2021

1.0

Pros

None I don't have anything positive to day about my experience with epos Please read cons

Cons

I worked with epos now for over 12 months and they made me waste so much time and money. I been having issues integrating my shopify account with my epos account for over 12 months, stock level was incorrect and also the app wasnt syncing properly. I have been having the same issue for 12 months and spoke to over 20 different staff members but still the issue hasn't been solved till today. Every phone call i had lasted between a hour to 3 hours. Their customer service is not trained enough and absolutely clueless on what they are doing as they admitted multiple times that they didnt know how to solve the issue and were waiting for their manager response on how to move forward. What makes me even more frustrated is that in over a year time of reporting the SAME issue CONSTANTLY day by day, i never had help from any of their managers in charge. I dont understand why epos is adding extra apps on their app store when they clearly have zero control on them. To add more features you ALSO have to make sure you to add more training etc you can't offer a service that doesn't work. I really hope that i won't have to put up with this company ever again, an absolute headache. Avoid at all costs!

Review Source

CN

Christine N.  
CEO  
Apparel & Fashion  
Used the software for: 1-2 years

### "FAKE ADVERTISING WITH NO CUSTOMER SUPPORT"

January 19, 2024

1.0

THE WORST INVESTMENT !!! I CAN NOT RECCOMEND IT TO ANYONE. FAKE CUSTOMER SERVICE, NO CUSTOMER SUPPORT AND THEY ARE BASICALLY CONMEN JUST TAKING MONEY FROM OUR CREDIT CARDS AND BARELY ANY OPTIONS OF STOPING THE PAYMENTS.

Pros

Nothing! when I was looking for POS systems, I stumbled on this, and thought I should give it s try, once they saw my interest everyone from their team was on my neck constantly emailing me to make payment, and telling me how they'll support us in every step. our business is based in Uganda - Africa

Cons

Since then Aug 2022, they have been billing us despite the system getting to us like in december, since then they never respond to emails or if you call they put you on hold until your credit ends> very bad customer service, poor support and constantly billing. its now 1 year and 2 months and we have never used this fake system. its still as new as it was purchased. if you can't give us support, at least remove your fake software so we use other systems. this has been the most frustrating investment!!!!

Review Source

Response from Epos Now

April 13, 2024

Hello Christine N, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow

VR

Verified Reviewer  
Operations Director  
Hospitality  
Used the software for: 6-12 months

### "Appalling Company - AVOID at all costs. 6 Months of Hell"

June 16, 2022

1.0

Literal hell for 6 months. We couldn't wait to move to a new supplier who was actually competent. Research this company very carefully and ask to see their community forum before joining.

Pros

It's pretty. That's about it. Apart from looking nice the functionality is poor.

Cons

Everything. Sales reports are incorrect all the time, cash up was wrong on a daily basis (not due to human error). Support is practically non existant. Whatsapp support might reply in 3-4 weeks if you're lucky. Phone support aren't trained so can't help solve issues. Higher management try to blame your equipment rather than their system. Slow and Laggy, took over 5 minutes to log in some times and button presses wouldn't register half of the time. Just generally and awful system.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Epos Now

It seemed to have better functionality.

Review Source

MC

Miguel C.  
Receiving Manager  
Retail  
Used the software for: 2+ years

### "Not meant for middle to large businesses"

April 27, 2022

2.0

I am the shipping and receiving manager for my company. A few of my daily tasks is to post and receive 200+ invoices weekly. Inventory management, market retail adjustments, sales reports, purchase orders, etc. It'd a very busy job. When we first got this EPOS NOW system we started having issues and they informed us the application at the time was unstable and so they switched us over to a web browser format. (First red flag). Every day I get constant "timed out" errors because their servers have too many users. As I write this review, it's been almost 2 hours now that I can't post and receive any invoice. There's also the too many users are online so your task has been killed pop up. Which literally means "try again". They are constantly trying to add new features, but don't address and resolve the instability of their service. There's also a huge problem with the feature "notes" which is where we add the invoice number of every invoice/po entered in to the system. I told them that 90% of these notes are erased from the system days after posting. They said that's not a priority of theirs. So, I told them it's definitely a priority for a market that processes hundreds of invoices weekly. Helps us search entries i.e duplicate invoices, etc. This system is good for smaller businesses (such as a bar/restaurant). But not for middle to large businesses.

Pros

Easy to navigate menu. Seems pretty straight forward.

Cons

The constant "hang". Unable to connect. They keep adding features to the system without fixing the instability of current features and service connection.

Reason for choosing Epos Now

I didn't choose this system. Our business owner did. They promised him features that don't work well and a good price.

Review Source

CJ

Catherine J.  
Administrator  
Retail  
Used the software for: 6-12 months

### "Modifiable POS System that is easy to use, quick update availability, and economically friendly"

February 24, 2017

5.0

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

Pros

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

Cons

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

Review Source

AL

Amy L.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Poor unreliable system. Card reader fails frequently. "

March 18, 2024

1.0

It was okay until I couldn’t take payment multiple times the first day of being in business. Even with tech support and having it hardwired into the network, the card still failed multiple times the next 5 days. Does not deliver what it promise.

Pros

Sales reporting is actually good, it gives you a breakdown of everything including modifiers.

Cons

Unable to collect payment. On grand opening day, card reader failed. I called tech support to fix issue. It failed again a couple hours later. And every single day for the first week in business it failed. I couldn’t take a lot of payments on grand opening week. I also wasted a lot of time calling tech support grand opening week. Time that should be been spent on grand opening things, not troubleshooting a card reader. This product is an epic fail. Don’t waste your time or money.

Reason for choosing Epos Now

Budget, but clearly there is a reason why this is a cheaper system. It doesn’t work when it needs to. The one thing a business needs is to collect payment…. It failed multiple times and frequently even after tech support “fixed” it.

Review Source

Response from Epos Now

April 10, 2024

Hello Amy L, Thank you for sharing your review with us. I'm genuinely sorry to hear about your experience so far. I'm eager to gain more insight into your concerns. Please don't hesitate to contact me and my team directly at customerresolutions@eposnow.com. We're here to help. Thanks again for your share, EposNow Digital Team.

TM

Thomas M.  
Owner  
Medical Devices  
Used the software for: Less than 6 months

### "This is by far the WORST COMPANY EVER."

November 9, 2023

1.0

Horrible..... i have a better time talking to my 4 year old. no one knows what to do at this company. as far as im concerned this company is a SCAM ALERT!!!! they will promise you perfection almost make it sound too good to be true.... because it 100% is. they are not located in the us so have fun getting any customer service out of them. We had a customer out of state that wanted an item. called epos and asked how i take a card over the phone. was told they no longer allow manual card entry and told me i could send a link for the customer to pay... and they only allow you to charge up to 250 through a link.... we are a medical equipment company. all of our items are over $1,000. epos has not been accomidating at all... no one speaks english. wait times for phone is over an hour and most of the time the automated system hangs up on you. i would suggest AVOID AT ALL COST

Pros

Nothing. There is not one thing that they do that is ease of access and convince.

Cons

customer service is non existent. your extremally limited to what you can do

Review Source

PP

Perlita P.  
Owner Manager  
Retail  
Used the software for: 2+ years

### "NONE EXISTENT Customer Service!!"

July 13, 2023

3.0

Contacted EPOS now invoice department for an overpayment of £48.00 that we have made when we have already informed them that we were closing and which they have acknowledged. Despite several attempts thru their web tickets, they have just ignored us and have not made any attempt to get in touch with us. Called their sales department,surprise,surprise somebody answered !! I asked them to put me thru the invoice department and somebody answered with a fake American accent. Called again they can probably see my same phone number and refused to answer my call again. They’re good at taking your money but not interested to credit you back!! Will only answer if it’s sales and if your potentially a new customer. Don’t entertain EPOS now if you want a human customer services support .

Pros

Software overall was functional to our retail shop.

Cons

Customer service was non existent. Apart from Sales, you can only get in touch with them through a web ticket which another reviewer have noted that they don’t reply to. They are only interested to talk to a new customer and a potential sale! In short they can’t be bothered and don’t care about the concerns of their existing customer. We have now potentially lost £48.00 of overpayment but I’m glad that we don’t have to deal with such an awful customer service! The fake American accent of the male sales person was terribly bad.

Review Source

AB

Adam B.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Fine pos for features and functionality, terrible support, and bug filled"

January 1, 2022

2.0

Starting out great. Software worked, it grew as we grew. About halfway in, we started getting bugs, errors, breakdowns. Sometimes they were resolved, some we are still dealing with today. In almost every scenario when dealing with customer services (except for UK team, they are great) I have had a terrible experience. Mostly from representatives who don't know the software well enough or flat out not being able to fix issues. Dev team may have been changed since we started as the multitude of updates with bugs/issues/errors has increased exponentially. Great software, just poorly managed/programmed.

Pros

Good variety of features and highly customizeable.

Cons

Probably the worst over customer experience I have had across any industry. And this is not after one bad experience, this is spanning 3+ years

Review Source

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