# Page 15 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Epos Now

## Showing most helpful reviews

Showing 351-375 of 711 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SC

Stuart C.  
owner  
Food & Beverages  
Used the software for: Less than 6 months

### "rip off do not buy the hardware if they do not give you a free trial to see if it works dont buy!!! "

June 7, 2023

1.0

terrible so bad im going to trading standards to report the company

Pros

nothing completely ripped off reporting to trading standards as promise made and broken from sales to customer care

Cons

everything even a urgent service call is 48 call back

Review Source

FCH

Fong Ching H.  
Director  
Food & Beverages  
Used the software for: 1-2 years

### "My Terrible Experience with EPOS Now"

October 20, 2023

1.0

In short, don’t let EPOS Now’s initial low cost fool you. Between their poor support, misleading billing, and substandard software, it's a trap. Reduce stress and stay away from EPOS Now.

Pros

Nothing like most about Epos Now, everything not satisfied, terrible experience

Cons

When looking for a cost-effective POS solution for my business, I was attracted by the attractive offer from EPOS Now. However, the next year was filled with frustrations and unexpected expenses.Attractive offers, low support: EPOS Now's low-cost advertising is eye-catching. They provided me with hardware, software, and even a "1-year premium support license." However, this support has been dismal. Slow responses and ineffective solutions became the norm.Billing Error: Their P400 system incorrectly billed me despite specifying the EFTPOS machine I selected (Tyro). To correct this, they hid the terms and made me wait two months before canceling. They keep charging me, but even though I paid, I am not able to login my account.Software issues: Their software was disappointing: slow, buggy, and inefficient, especially in a retail environment.

Review Source

VR

Verified Reviewer  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "The worst system and management "

February 25, 2024

1.0

No one answers the phone , I canceled my system in Dec and they still charging me

Cons

Nothing Once you buy the system no one talk to you at all , I canceled my system in Dec and they still charging me

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Once you buy the system no one answe the phone or call you back. I canceled my system in Dec and they still charging me

Review Source

Response from Epos Now

April 13, 2024

Hello, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow

PS

Piyush S.  
Owner/ Director  
Consumer Goods  
Used the software for: 1-2 years

### "By far the worst company I dealt with nomorals/ unethical selling"

November 14, 2022

1.0

EPOS NOW is by no doubt the worst company I have ever dealt with Worse POS/ No support/ unethical selling/ hidden terms in contract/ hidden charges/ worst customer bombarding EPOS NOW unethically sold their P400 counter top terminal to me. I was rushed to make the payment for the proforma as the sales rep said the black.friday deal will be out if I don't sign up today. I never asked for Merchat services, it was included in the proforma and after I signed it I was forced to pay. I tried telling them.numerius time that u was with other Merchant service provider who are way cheaper than their 1.7%. However, as per the contract I had ended up paying 36 months charge for the terminal just to get rid of it. The I received another email saying that I have purchased a new terminal.whixb want the case. And they were forcing me.tk.use their teeminal.for taking the payment. Later they started charging me $49 +GST for payment premium saying that I have not met the terms and conditions of using the terminal. I explained them.multiple.time that I don't have their paymwnt terminal.but still till.date they are charging e payment premium. I 've been trying to.gwt my refund but I can't get hold.of their Global cases support!! And who ever pick up the phone after 40- 50 mins wait tells me that the issue is out scope and escalated. In short, these guys are unethical and definitely cheater. Please do not got for this company. Save yourself.

Pros

I did not like anything in particular nothing special, same as any other POS service in terms of system.

Cons

No support Dishonest people who do not careToo slow

Review Source

MF

Mathew F.  
Manager  
Retail  
Used the software for: 6-12 months

### "Extremely Disappointing"

August 6, 2020

3.0

I am so disappointed in EPOS NOW support. My system is running extremely slow and my staff and customers are complaining. Support tried everything they could and even sent a replacement computer. Neither has worked. I reached out to their online community and was told support would call me. That was 3 weeks ago. Software is buggy and and the IBC integration has issues completing the sale on EPOS. I have called IBC and they have assured me the issue lies with EPOS. Have requested call backs and raised tickets and no response. Regretting this purchase. Thank you for your response but guess what...still no call or response from your team. I will be contacting AMERICAN EXPRESS and refusing charges until such time your company can provide the service I am paying you for and you agreed to provide. Since my last update 1 week ago, I received a call from \[SENSITIVE CONTENT HIDDEN\] who was very helpful. He took a video of my system running very slowly and a copy of the system logs. He said they would get back to me and here we are 1 week later with no response. This is becoming a real pain in the a\*\*. This is not right and not the way any customer should be treated. How do I go about getting a full refund at this point??????? Another update, still no response from anyone at EPOS. Complete Radio Silence. Our IBC terminal stops working many times a day now and our system is unassigning the license at least once a day. The problems keep piling up and no one responds from EPOS.

Pros

I like the User Interface but thats about it.

Cons

The constant problems. My system runs so slow my staff does nothing but complain about it. It takes 5 to 10 senconds for the cash drawer to open. The systems boots us out at least once a day. The IBC integration is a joke. I have assured by IBC that the issue lies with EPOS. Customer service does not exist. We cant get through to anyone, return phone calls do not happen and requesting service via a web ticket does not work either. Currently in the process of refusing all charges from EPOS until the issues are resolved.

Review Source

VS

Vikram S.  
It technician  
Computer Hardware  
Used the software for: Less than 6 months

### "Worst pos system and after sale support "

April 4, 2024

1.0

Worst ever would never recommend to anyone

Pros

Nothing you guys will regret and always feel gutted why you decided to join them

Cons

Worst worst company ever Will only charge you un-necessarly Had their worst lagging system which lagged forever and they still want to charge you for what you have never signed up for and the guy who signed you up with all the promised becomes ghost all of sudden and customer service team is the worst whatever they say they never do it.wont be going to these rip offs ever again and won’t recommend anyone else either stay away from them otherwise you will regret like me.

Review Source

Response from Epos Now

April 9, 2024

Hello Vikram S, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow Digital Team.

AL

Adnan L.  
owner  
Retail  
Used the software for: 2+ years

### "missed sold "

November 9, 2022

1.0

not much as I was not able to use it due to I been advised the software will work with ib wifi but that note is true I just was missed sold, pulse forced me into a three-year care plane

Review Source

JT

Jerica T.  
Owner  
Farming  
Used the software for: Less than 6 months

### "Difficult implementation, but lots of potential"

February 24, 2017

3.0

We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.

Pros

Sales interface and usability for transactions Overall look and style of equipment and graphics Price for value Mobility and Flexibility

Cons

Misleading information during demo/search process Unreliable support during implementation Lack of standard features and functions- units of measurement, limit on dollar amounts, etc Confusion regarding which features are/not available via apps

Review Source

BS

Brent S.  
Owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "Watch out for GOT YA's in their contract"

October 26, 2023

3.0

While the software did what it was expected to do, the on going support is disappointing. Case in point, company closed in March 2023, we tried to cancel the account shortly after that. Cancelling the account is very difficult! We recently sold the hardware rather than binning it. Surprisingly, even through we had contacted tech support at EPOS NOW and cancelled, and advised that no further action was required, we had an email from the new owners that they had access to our accounts? Not sure that's very secure or legal???

Pros

The EPOS NOW software generally worked as expected. Once we signed the contract, we generally found it difficult to contact tech support, but we worked through it and got there in the end.

Cons

What really frustrated us was the sneaky way they got us to accept the Protect Now Care Plan that we didn't want or need. After a change in circumstance, we closed the company only to find that we apparently accepted some sort of care plan.... I do I.T., why would I need a care plan???? Anyway we are legally stuck paying their monthly Protect Now Care Plan for 3 years or pay it all off. So just be careful and read their contracts carefully. We will never do this again.

Reason for choosing Epos Now

EPOS NOW seemed like a good option for a new company to get started with. Knowing what I know now, we wouldn't do this again. Be very careful and check the fine print.

Review Source

SP

Sheri P.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Customer support was non-existent"

October 30, 2023

2.0

It was simply terrible. I probably spoke or communicated through text/support with over 12 people - not one was able to get us up and running. It was ridiculously time-consuming, very frustrating, and negatively impacted my client's trust in my agency. It was such a mistake to go with a European-based company and one that made a lot of promises they couldn't keep.

Pros

It seemed reasonably priced and fully functioned from the material and salesperson. The numbers certainly seemed to work.

Cons

We were never able to get the calendar and payment systems integrated despite dozens of calls/emails/support tickets and unkept promises. Onboarding was disastrous. They couldn't deal with the time zone differences between Europe and the US and the reps seemed to not know anything beyond the very basics of the system. So we never had the system function for us and had to cancel and go through a whole other system selection process. They don't want to take back the equipment so we're stuck with their dedicated hardware to trash.

Reason for choosing Epos Now

The sales person said it was super easy to set up, support was good, etc. None of that was true. The emails would go out and you could never reply to them (all no reply email addresses) and then when we tried to call or text or go through chats, they never knew anything. It's all so automated and distant, there is no one person that takes responsibility for your account. They are simply too large to provide any kind of customer service at all.

Review Source

NP

Neil P.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "DO NOT BUY EPOSNOW"

January 30, 2024

1.0

Terrible. The software is poor. It can’t perform basic functions. Other functions disappear randomly and then it is pot luck if you get a support member who is able to help.

Pros

Nothing. I inherited this system. The support was never able to help with any issues I had. It was basic issues. I managed to figure some out myself and had to get by not using the other features until I eventually switched.

Cons

I was mis-sold from day one. Sold an expensive support package that I did not require. Sold an extra licence for a one off fee (or so I thought) turns out it wasn’t actually for what I was told. They don’t know what it was for but also won’t refund. They randomly charged me more than double my payment and when I complained they told me it was because I increased the amount of licence’s to three but agreed they had no record of me asking for this. I complained August 2023 and the complaint is still ongoing.

Reason for choosing Epos Now

I didn’t. I inherited this system. I switched to ACR.

Review Source

Response from Epos Now

April 13, 2024

Hello NEil P, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow

VR

Verified Reviewer  
Business Owner  
Hospitality  
Used the software for: 1-2 years

### "If in Australia and in hospitality - do not buy this system"

March 2, 2021

1.0

Although the Australian Eposnow team try to help and are friendly, they are inexperienced and short staffed. It seems they are working business hours of 9-5pm on Queensland time, which does not suit Australian hospitality where the time zones are different for at least 6 months of the year; and businesses are open 6am until 9pm.

Pros

Ease of implementation Inexpensive Reporting Apparent integration to existing banking systems

Cons

The support is only in QLD business hours. The integration with banking systems is not with Australian banks only Tyro. This software is only for retail businesses, and would be good; is not for hospitality venues - receipts are restrictive and are not set out for hospitality and the kitchen dockets are complicated and difficult to read.

Reason for choosing Epos Now

I researched a lot and they promised full integration, I thought being a UK brand used worldwide would be beneficial as it would be advanced and easy to implement and integrate. I now realised I should have stayed with a known Australian system.

Switched from

[posmatic](https://www.capterra.com/p/215226/posmatic/)

I needed to upgrade our systems, our Vectron system was old and died the week we were shutdown due to CoVid and I was worried about the expensive of a new Vectron system and this seemed to suit all my requirements.

Review Source

LN

Laura N.  
Director  
Food & Beverages  
Used the software for: Less than 6 months

### "Avoid this company especially if you are a small business "

March 22, 2024

1.0

Avoid this company at all costs, especially if you are a small business! They are quick to sell you their product, very responsive and pushy for the sale but as soon as you are in you struggle for an answer to anything. There is meant to be training, we received none but were 'graduated from training' with no response when we asked for help. You are then passed on to their call centers which are never consistent. No-one responds to emails and when you do get through to someone in their call center they tell you different things. The product itself continuously resets, needs re-syncing or unassigns itself in the middle or service. We tried the handheld which constantly disconnected from the FOH and kitchen printers - you have to beg for help from this company. We lasted a couple of months before finding a local company who cares. Epos Now are NOT for the 'little people' they couldn't care less how much their lack of support affects small businesses - do not go near this company.

Pros

The back end of the software is user friendly.

Cons

The customer service is absolutely atrocious. I ended up sending a 6 page word document of all the emails and communications they ignored from me asking to help Epos Now didn't attempt to help set up or train us on how to use the product, we had to guess and when we asked for help we were ignored. We ended up having to ask our IT company who figured some of it out. The software continuously stops working or re-syncs in the middle of service. Not ideal on a busy day. When you call for help you get palmed off and very little help is received.

Review Source

Response from Epos Now

April 10, 2024

Hello Laura N, Thank you for sharing your review with us. I'm genuinely sorry to hear about your experience so far. I'm eager to gain more insight into your concerns. Please don't hesitate to contact me and my team directly at customerresolutions@eposnow.com. We're here to help. Thanks again for your share, EposNow Digital Team.

NM

Nicole M.  
Manager  
Retail  
Used the software for: 2+ years

### "Unhappy retailer"

August 14, 2019

3.0

If it were easy to switch services, I would in a heartbeat. But I'm hopeful with time, they will listen to feedback and improve the product.

Pros

The back office is fairly easy to navigate for basic needs

Cons

The help/tutorial aspect of this software is greatly lacking. There are a lot of features to utilize but it's near impossible to get proper training on using them. Which leads me to my next con - The support team is incredibly unreliable. IF you are lucky and get a good support rep, your issues may be resolved quickly. However that is a rare occurrence. I typically have to call back a few times to get issue resolved/questions answered. Add the fact that it's very common for the support reps to make mistakes in fixing "issues" and often end up making matters worse. The bulk import feature is incredibly important to our business. But it is complicated and doesn't work properly because of what seems like a formatting/programming issue. It's been two years that we have used this product. One would think they would have fixed this issue by now. Especially because they charge for the service. They also do not have an EBT functionality which complicates our daily report reconciliation. That has been on their "project" list for some time now. Maybe one day?

Review Source

VV

Vicky V.  
Director  
Retail  
Used the software for: Less than 6 months

### "Never buy EPOS and don't bother buying if you are in Canada"

January 8, 2021

1.0

I will strongly recommend this product to people I hate and let them suffer.

Pros

I hate the system. We add inventory and the system will not pick items when customers are standing in line. Not only this is irritating, it becomes embarrassing also.

Cons

Everything. The screen will not work if sunlight is coming on the screen or even nearby. In Canada, I can't add certain taxes and fees. I can't get a detailed end of day report that separates my sales types by-products. Lottery redemption is a huge task and customers complain of wait times. Don't ask about customer service. You need something, UK customer service will call you in the middle of the night. I received my box and I was promised a customer display (please not although they will show you it is not included) am going back and forth with customer service for the last 2 months and they still have not given it to me. Their employees will tell you "yes, we are misleading, but it is not included in your base price". And good luck dealing with customer support. I have decided to move my services to some other service provider because Epos Now will not take care of my grievances and I don't have time and courage to deal with their customer support because they simply don't care. AND ONE VERY IMPORTANT THING. DON'T GET INTO THEIR SALES TACTICS AND USE EVO PAY AS YOUR PAYMENTS PROVIDER. TRUST US, YOUR MONEY WILL NOT BE DEPOSITED IN YOUR ACCOUNT ON DAILY BASIS AND THEIR CUSTOMER SERVICE IS CLOSED ON WEEKENDS. EPOS NOW EMPLOYEES WILL MAKE $2K AS COMMISSION BUT YOUR LIFE WILL BE SPENT IN DEALING WITH EPOS NOW AND EVO PAY CUSTOMER SUPPORT.

Reason for choosing Epos Now

Their presentation was very nice, their product showed as if it is very advanced, their initial price was good. I realized the reality after we started using them on daily basis. It is not user-friendly and very time consuming to enter inventory.

Review Source

ZD

Zehra D.  
Managing Director  
Retail  
Used the software for: 6-12 months

### "WORST SYSTEM AND CUSTOMER SERVICE"

December 2, 2020

1.0

My overall experience is below 0 with this company, they cannot solve anything and puts even more challenges in front of their customers.

Pros

I made the decision to purchase this software because it looked user-friendly and the support team sounded great. It was also in top 10 for retail software in UK.

Cons

Since, the beginning I had many technical problems and problems with the support team. Once accidentally, they've deleted all my sales and product data during trading! After a while, I lost connection with the support team, waiting for a day or 2 for them to get back to me, screen freezes in front of the customers in the store and there's nobody to reach, the system doesn't sync, no solution there. And, their Bulk Editor app is not working at all! And, once you reach someone with the support team, their answer is always like that - sorry, it has to be a glitch in the system, there's nothing I can do! Their support is to solve system problems, therefore I don't understand this reply at all! I've bought the integration with Shopify and this sync is not working either and they are blaming Shopify about this. No product or refund data to be synced during the day, nobody to reach for help. I have been waiting for a solution to this for 4 weeks now. I don't recommend this company to anyone, please stay away from this brand!

Reason for choosing Epos Now

I made the decision to purchase this software because it looked user-friendly and the support team sounded great. It was also in top 10 for retail software in UK.

Review Source

BN

Brett N.  
CFO  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good product, poor integration with EFTPOS and MYOB"

September 15, 2023

3.0

Continual dealings with the support team to sort out the MYPB integration issues.

Pros

Relatively easy to administer, add products, customers, good reports.

Cons

Poor integration with MYOB, we have had no end of problems getting sales transactions to transfer into MYOB, missing transactions for no reason. Have had to deal with the support team many, many times, this is an ongoing problem. Also the system does not integrate with the New Zealand EFTPOS system, VERY dissppointed to find this out despite purchasing the EFTPOS app. After many months, there is still no integration. For this reason i do not reccommend it at all to NZ users.

Reason for choosing Epos Now

I didn't, someone else did.

Review Source

mD

morteza D.  
diretor  
Food & Beverages  
Used the software for: 2+ years

### "Totally RIP-OFF"

November 26, 2020

3.0

absolutely rip off, they advertise complete solution for £249 including till terminal, cash drawer and a printer. (to good to be true) when I called to place an order, I ended up getting it for £600 for that. here comes worst part, as I only received a till terminal without cash drawer and printer. I called them up to find out, they advised me cash drawer and printer will be dispatched separately, so I had to wait for another week. unfortunately another week passed and no sign of my items, this time after literally 12min holding my call ,different guy picked up the phone and went through my record and said that the amount you paid was only for till terminal and for cash drawer and printer I had to pay separately.Really?? so I paid £600 only for till terminal only, is this a joke so I asked what is this £249 that you are puting for sale included, he responded thats plus 3 year warranty and licence fee. Obviously I have already purchased the license and do not need 3 year warranty as well,however he said we won't make money out of this, so we need to add a 3 year warranty charge so to cover the cost. This is ridiculous, nobody told me that, otherwise I would not go for it.

Pros

covers most of my needs,not a bad support team.

Cons

Be aware they con people easily.sluggish software, you have to buy all equipments from them so not compatible with any other hardware other than themselves.

Review Source

NC

Nita C.  
Operations  
Retail  
Used the software for: 1-2 years

### "Poor communication "

September 6, 2023

3.0

Pros

I like that on the surface it appears to have all the functionality necessary for managing pricing and inventory of multiple locations from a corporate office. But once you aquire the system the problems seem to be endless and support is hopeless!

Cons

Support is a joke! They promise to call back and never do. You make multiple requests for assistance and then some of the support team are inexperienced in the retail industry therefore unable to provide assistance or answers.

Reason for choosing Epos Now

Because the sales representative lied!!!

Review Source

GA

Ghufran A.  
Owner  
Retail  
Used the software for: 2+ years

### "Definitely not recommended for grocery stores "

October 1, 2021

1.0

The thing i regret the most when ope ing this store is going with this company to run my business. I have lost many man many hours trying to make this system work.

Pros

Nothing was as it was stated in the beginning

Cons

Where do I start.... from customer service to all the lies about the available features which never worked

Review Source

SG

Simon G.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "This company is a scam!"

September 29, 2022

1.0

Bottom line - run away as fast as you can. Eposnow is THE worse company I've ever dealt with by a significant margin. You think Telco's are hard to deal with, try and get support from these guys! After purchasing the product and buying two tills (cost of over $1200 NZD), the communication from the sales rep and my 'allocated' technical support person vanished completely. During the sales process he was quick to respond, but as soon as they had my money, ALL communication stopped. Calling his number went through to the 'help desk', which was just an on hold service. I waited 1.5 hours and then got disconnected. This happened several times. When I did a sales enquiry (with the goal of trying to get in contact with my original sales guy) - they were quick to respond, but on asking to talk to him, there was ZERO response - all comms stopped. Still waiting on his call after 5 weeks. My tech guy has also vanished. They wanted me to setup a Direct Debit for 12 months, and for this, offered a deal on the hardware which I accepted, but after 5 weeks, I still haven't received anything. This company is a SCAM! You cannot email anyone, and if you do have an email (i.e. my sales guy) you never get a response. I have sent over 7 emails over 5 weeks to my sales rep and support person asking them for support or some contact, but still ZERO response. The last two emails I told them that if I didn't hear from them within 48 hours, I would cancel my contract and seek a full refund of all

Pros

It seemed like it would work for us, but the customer service was TERRIBLE. The till software was slow and the management software has some major bugs.

Cons

How slow it was and buggy. The load time for the till was over 30 seconds.

Review Source

PF

Peter F.  
Director  
Entertainment  
Used the software for: Less than 6 months

### "Worst Epos Company! AVOID"

March 1, 2024

1.0

Worst experience ever! Shambles of a company would never use again or for our furure stores

Pros

Nothing. Theyre good at selling a product to you at rhe start but thats about it.

Cons

Unable to setup my card machine for 2 months and charged me fines for not having it setup. Different person called me everyday to try and set up the card machine but failed horribly. Wasted my time everyday, delayed my opening, fined me for something that was out of my hands. Now delaying a refund and asking me after 2 months for my business addres so they can send me some new card readers. Absolute shambles of a company! Avoid like the plague

Review Source

Response from Epos Now

April 13, 2024

Hello Peter F, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow

AS

Alice S.  
Director  
Retail  
Used the software for: 1-2 years

### "Terrible customer service long waiting times to get in touch with staff "

March 20, 2023

1.0

terrible service but we are stuck in a contract

Pros

Nothing keep away at all costs.

Cons

Poor customer service. The accounting software is terrible and doesn't work. Long waiting times to get in touch with customer services and you are constantly passed to different members of staff problems never get solved.

Review Source

FW

Fran W.  
owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "Good system, but the true shining star is one of their employees."

July 7, 2017

5.0

Pros

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1. When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational. Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Review Source

CM

Carole M.  
owner  
Retail  
Used the software for: 6-12 months

### "Horrible Company"

July 19, 2023

1.0

Horrible Horrible once they get you signed up and your money that is all they care about

Pros

There are no pros with this company at all

Cons

Everything is horrible about this company since day one I was unhappy with the company no one answers emails cant talk to customer service the \[sensitive content hidden\] does not care about his customers never returns emails or calls no one there returns calls or emails and they continue to take money from my account even though they did not live up their part of the contract and I have been trying to cancel for monthssssss

Review Source

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