# Page 2 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Epos Now the right Payment Processing solution for you? Explore 720 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152638/Epos-Now/reviews --- Epos Now 3.8 (720) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Epos Now ## Showing most helpful reviews Showing 26-50 of 720 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GA Godwin A. Director Supermarkets Used the software for: 6-12 months ### "Please for the love of God avoid them at all costs!!!" April 4, 2026 1.0 Epos Now has got to be the worst company I have ever dealt with. First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. After months of ignoring my requests, I gave them notice that I won't renew my subscription when the initial 12 month agreement ended. I closed my account in their till back office on the last day of the agreement, but they still charged me for the upcoming month. When I called their support to complain, they claimed I never sent them any notice to terminate my agreement, even though I had forwarded the email I sent to them over a month before and had also sent a letter via special delivery which they did confirm they had received. Eventually they closed my account. Not trusting them, I contacted my bank to block them from debiting money from my account. Months later and they are still trying to collect money from my account. When I call or try to contact them via live chat, all I get is promises they'll get someone who can help to call me back, which they never do. I would not recommend Epos Now to even my worst enemy. Pros I find it very difficult to say there is anything I like about Epos Now after my experience. If I have to, I'd say having a convenient till system and back office available in one solution made the managing sales easier. Cons They would make up anything to sell their product and would ignore any request to cancel your subscription then keep charging you even after your subscription has been cancelled. Epos Now are a very unreliable and completely untrustworthy company. Alternatives considered [EPOS Direct](https://www.capterra.com/p/10032075/EPOS-Direct/) Reason for choosing Epos Now There were a number of other products not listed. We chose Epos Now because they claimed that their complete solution could be integrated with the Datalogic scanner / scale which was installed for our conveyor belt checkout counter. It ended up not working and what followed was just lies and excuses. Review Source Response from Epos Now April 28, 2026 Dear Godwin, Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the experience you’ve described and appreciate how important it is for both product compatibility and account management to be handled clearly and reliably. At this time, we haven’t been able to locate your account based on the information provided. If you can respond to eposnowsocial@eposnow.com with some additional details, and we’d encourage you to share your registered email address, account information, or any case references so we can investigate this further. Once we have these details, our team will review the situation thoroughly and follow up with you directly to address your concerns. Thanks, Epos Now TD Tabitha D. Manager Retail Used the software for: 1-2 years ### "We Love the Ease" April 21, 2026 4.0 Wonderful. We loved it so much we added a second cash register. And the second one was cheaper than the first time around. Pros Easy to use, great for all kinds of businesses. Wonderful customer service. I like that I can add employees or delete employees with ease. And each employee has their own security pin so there is no having to change the whole system. Cons When we were out of internet due to a storm our Epos would not run without internet for more than 1 day. We had to go old school with paper and calculator. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Our old cash register was a small manual one. this one helps keep up with the ease and pace of the business. Review Source Response from Epos Now April 28, 2026 Dear Tabitha, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system easy to use and flexible for managing your team, and that your experience with our customer service has been a positive one. We also appreciate you highlighting your experience during the internet outage, as feedback like this helps us continue to improve. It’s fantastic to know the system has supported your business growth, including adding a second register. If you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now HL Hazel L. Business owner Retail Used the software for: 2+ years ### "Beware!!!!" May 18, 2026 1.0 Pros Software and interface is user friendly. I understand why it’s appealing but you’re trapped- it’s not worth it Cons We’ve used Eposnow software and hardware for 5 years. The hardware that we are using and purchased from EposNow is starting to fail and despite paying support they advised they no longer support this hardware and sold us a replacement monitor. This “replacement monitor” is a locked device and we can’t access the internet on it. We therefore can’t access our emails and place orders which are essential day to day business tasks that our previous hardware was capable with. Despite asking for a return for the hardware we’ve been advised by customer service they won’t accept it back. I’ve repeatedly asked for a phone call to discuss and we’re constantly brushed off and ignored. Since Epos now has stopped integration of payments we were going to switch contracts to their own payments but if this is the customer service they offer after being with them in 5 years we’ve lost all respect for the company. They don’t value existing customers, only ones signing on. Beware. Review Source Response from Epos Now June 2, 2026 Hi Hazel, I'm really sorry to hear about your experience, especially after five years with us. This is not the standard of service we want any customer to receive, and I completely understand your frustration. The issues you've described around hardware support, the limitations of the replacement monitor, and the difficulty getting a call back are all things we need to look into properly. You deserve a proper conversation about this, not to be brushed off. Please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and I'll make sure this gets the attention it needs. We'd like the chance to put this right. Thanks, Epos Now Customer Experience Team VR Verified Reviewer IT Support Hospitality Used the software for: 2+ years ### "Unannounced service disruption and poor communication impacting trading" April 23, 2026 1.0 Having been a customer of EposNow for several years, what occurred on 23rd April was highly disruptive and unacceptable for a business-critical service. Overnight, it appeared that a significant number of customers, including our own business, were effectively required to use EposNow hardware in order to continue processing card payments. We had previously been operating successfully using the Paymentsense Cloud App in conjunction with our existing PaymentSense terminals without issue. Without prior warning, this functionality ceased to operate. This resulted in a complete interruption to trading. For several hours, we were unable to accept card payments while attempting to identify the cause of the issue. No communication, alerts, or prior notification were provided by EposNow, which left us without clarity or direction during a critical period of trading. It subsequently became apparent that we were not the only business affected. A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. This led to immediate operational impact, including lost revenue, operational delays, and customer dissatisfaction, all of which could have been mitigated with appropriate communication and planning. At no point was any formal explanation provided regarding the reason for this change, nor was any transition period communicated. As a result, we were left to manage the situation independently and, in order to continue trading at a basic level, we were required to place our card readers into standalone mode. As a small business operating within a challenging hospitality environment, this level of disruption without warning or support was entirely unacceptable. There was no proactive communication, no structured transition, and limited effective support when issues arose. To compound the situation, EposNow’s own support documentation directed users to download an application that was not available in our region, further increasing confusion and delaying resolution at a critical time. Overall, the handling of this situation demonstrated a lack of communication and consideration for long-standing customers. The impact on operations was significant and avoidable. As a result, we are actively reviewing alternative EPOS providers and intend to move away from EposNow. This experience has fundamentally undermined confidence in the platform. This level of disruption, without warning or clear communication, is not acceptable for a business-critical system. Pros The system was generally functional when operating as expected and had been suitable for day-to-day EPOS and card payment processing prior to the incident. It integrated with our existing setup for a period of time without major issues. Cons Severe lack of communication regarding critical changes affecting payment processing. No prior warning or transition period was provided when functionality was removed, resulting in unexpected business downtime. Support documentation was also inaccurate, directing users to unavailable applications, which added confusion during an already critical situation. Overall handling of the incident demonstrated poor planning, inadequate customer communication, and insufficient support for affected businesses. Review Source Response from Epos Now April 28, 2026 Dear valued customer, Thank you for taking the time to share such detailed feedback. We appreciate how important clear communication and system reliability are, particularly when changes impact business-critical operations, and we’re sorry to hear about the disruption you’ve described. At this time, we haven’t been able to locate your account based on the information available. We kindly ask that you contact us at eposnowsocial@eposnow.com with your account information, registered email address, or any relevant case references so we can investigate this fully. Once we have these details, our team will review the situation thoroughly and ensure the appropriate team follows up to address your concerns. Thanks, Epos Now ES Emily S. Notary Public, PennDOT agent Consumer Services Used the software for: 2+ years ### "Positive Professional in Pennsylvania" May 2, 2026 5.0 EPOS Now is so easy to work with that I have not needed to consider any other similar products in the 5 years I have been a customer. Pros EPOS NOW provides a quality product that is easy to operate and utilize in a variety of ways in a variety of settings. New staff catch on quickly and adjustment can be made easily to accommodate new products and customer needs. It is a superior product. Cons The only difficulty I have experience is occasional interruptions in the transfer of funds, but they were handled quickly and efficiently. Also, the time difference between the United States and England required an adjustment when reaching out of help in the beginning, but my account manager, Hayden Greenhall, does a spectacular job of keeping in contact and resolving any minor problems we have experienced. Review Source Response from Epos Now May 12, 2026 Hi Emily, Thank you so much for taking the time to share your experience after five years with us. It's genuinely lovely to hear that the system has worked well across your team and that new staff find it easy to pick up. We're also really pleased to know that Hayden Greenhall has been looking after you so well, he's a super star who's been with us a few years and it's lovely to see him continously deliver great service to our merchants. Navigating the time difference between the US and UK can be tricky, so it's great that he's been helpful whenever you've needed support. We truly appreciate your loyalty and look forward to continuing to support your business. Thanks, Epos Now Customer Experience Team Bernie W. Manager Farming Used the software for: 1-2 years ### "Eftpos now POS " March 24, 2026 1.0 Terrible, slow with response eothey by email or phone, staff always used the " I'll have to check with management " excuse Pros Easy to use difficult to load stock, worked well when running but never could do end of day reconcilliation Cons Almost no customer support, tech support always bkamed our internet which is perfect. Our replacemnt alternative has had no such issue. Company made promises of credits and refunds, nover honoured Review Source Response from Epos Now March 25, 2026 Dear Bernie, Thank you for taking the time to share your feedback. We’re sorry to read about the experience you’ve described and appreciate you outlining the challenges you faced with stock management, reconciliation, and support. At the moment, we’ve been unable to locate your account based on the details provided in your review. To allow us to properly investigate the issues you’ve raised, please email eposnowsocial@eposnow.com with your registered email address, business name, or any case reference you may have. Once we have this information, our team will review the situation and reach out to you promptly to assist further. Thanks, Epos Now PG Praseeda G. Director Food & Beverages Used the software for: 6-12 months ### "Reliable and User-Friendly EPOS System for Everyday Business Needs" February 5, 2026 5.0 Overall, our experience with Epos Now has been very positive. The system is reliable, easy to use, and supports our day-to-day sales and payment processing smoothly. The reporting and sales management features are especially useful, and customer support has been responsive when needed. Pros We’ve a very positive experience with Epos Now. The system feels secure and reliable, and it offers great value for money considering the features included. Payment processing is smooth, and the sales management tools make tracking performance easy. Cons Occasionally the interface can feel a bit cluttered when we’re first learning it. These are minor and didn’t affect our overall satisfaction Review Source Response from Epos Now February 9, 2026 Dear Praseeda Thank you for your detailed and positive feedback! We are thrilled to hear that you have had a very positive experience with Epos Now. It is wonderful to know that the system feels secure and reliable for your business. We strive to offer great value for money, so we are delighted that you find the features included worth the investment. It is also great to hear that payment processing is smooth and that the sales management tools are making it easy for you to track performance. We appreciate your honest feedback regarding the interface feeling a bit cluttered when first learning the system. We are constantly working to streamline our design to make the onboarding process smoother, but we are glad to hear this was a minor issue that didn't affect your overall satisfaction. It is fantastic that our reporting features and responsive customer support are helping support your day-to-day operations. Best regards, Epos Now RS Russell S. Director Hospitality Used the software for: 2+ years ### "Avoid. Simple." May 14, 2026 1.0 Negative for sure. Avoid, avoid, avoid. Ruthless and well known now for being u ethical - I won’t be surprised if they are gone soon or rebranded. Pros Attractive easy to use system and they are great at pulling you in. The good reviews are all forced on you when you sign up Cons Customer service and unethical tactics to charge extra costs. Overall, a terrible company - avoid at all costs Switched from [Tabology EPOS](https://www.capterra.com/p/154530/BarTab/) Epos now fooled me - they get you in and then trap you Review Source Response from Epos Now June 2, 2026 Hi Russell, I'm sorry to read about your experience with us. The concerns you've raised around additional costs and customer service are not what we want for any of our customers, and I can understand why this has left you feeling frustrated. I'm glad that you've found the system easy to use however we'd genuinely like the opportunity to look into what's happened and see if we can put things right. If you're willing, please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and we'll reach out. Thanks, Epos Now Customer Experience Team MG Mark G. Company Director and Operations Manager Restaurants Used the software for: 2+ years ### "The Best Epos System for our Busy Restaurants" September 10, 2025 5.0 I found Epos Now after hours of research and was pleased to discover they were the industry leader. The hardware is excellent and everything works so well. I use the app on my iPhone to check sales and staff hours, even when at home or out and about. I would definitely recommend, and already have to another new restaurant owner, who has decided to use Epos Now and is also very pleased with the product. Pros We use Epos Now at both our restaurants and love everything about it. The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more. The security features are excellent from passwords, staff login codes and auto timeout options on the screens. It is easy to take payments and you can add other tenders, allowing us to integrate our gift vouchers on the system. The customer helpline is useful and I have always managed to get through to an operator who has been able to help. Cons Being able to create a multiple choice product that was a minus amount would be useful. For example we sell a burger for £17 but a naked burger is £15 so this has to be a separate product rather than being able to press a button that removed £2. Review Source Response from Epos Now September 16, 2025 Dear Mark, Thank you for your fantastic feedback! We’re thrilled to hear how much you love using Epos Now across both of your restaurants and that our system has been valuable for everything from sales reporting to staff management and secure payment processing. It’s wonderful to know that you’ve found our software comprehensive, reliable, and easy to use — and that our customer support team has been there to assist whenever needed. We also appreciate your suggestion about creating a multiple-choice product with a minus amount. Feedback like this helps us improve, and we’ll be sure to share it with our product team for consideration. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. Thanks again for your share, Epos Now CW Chris W. Bookkeeper Hospitality Used the software for: 2+ years ### "The dogs Bollix!" October 31, 2025 5.0 very good, easy to use the back office save for a very few functionalities but, I put that down to lack of use and the fact I only do this part time. Pros sales and purchasing information is excellent on the back office and the ability to export reports and print is good. Cons integrating card machines and adding them to different tills when required without undy delays, that maybe down to our bad internet reception. Review Source Response from Epos Now November 7, 2025 Dear Chris, Thank you for your feedback! We’re glad to hear that you find the back office reports, sales, and purchasing information excellent and easy to use. We appreciate your note regarding card machine integration and understand how internet reception can affect this. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now PG Paul G. Administratuve Plastics Used the software for: 1-2 years ### " Great EposNow" November 22, 2025 5.0 My experience has been good; I've had good support when I've needed it, and they provide me with the necessary tools when I need them. Pros The ease of having my entire ecosystem secure and maintaining a good inventory and secure payment method Cons There are probably things that could be improved, but overall there's nothing in particular I don't like; everything is excellent! Review Source Response from Epos Now December 10, 2025 Dear Paul, Thank you so much for this fantastic and comprehensive feedback! We are absolutely delighted to hear that your overall experience has been excellent. We are proud that you recognize the ease of securing your entire ecosystem, maintaining good inventory, and having a secure payment method. Making these critical aspects of your business seamless is our primary goal. It is wonderful to know you've consistently received good support when needed and that we provide you with the necessary tools. We always strive to ensure our service and products meet your high standards. We appreciate you mentioning there's nothing in particular you dislike, and we take your note about potential improvements seriously. We are committed to continuous enhancement! If you ever identify specific areas you think could be improved, please feel free to share them with us. Best regards, Epos Now DB David B. Director Hospitality Used the software for: 2+ years ### "Just renewed agreement for another \[8\] years" April 29, 2026 5.0 Experience has been excellent. We continue to work with Epos Now for another 8 years or more. Keep up the good work. Pros We have been with Epos Now for 9 years. It has been a great journey with good customer support. The payment processing has been seamless. The product just works. Cons There are no cons as far as I am concerned. I just hope that the service continues as is and even offers more in the future. Alternatives considered [takepayments](https://www.capterra.com/p/10027255/takepayments/) Reason for choosing Epos Now we liked the comprehensiveness and it served our purpose Review Source Response from Epos Now May 11, 2026 Hi David, Thank you so much for sharing this. Nine years is a fantastic milestone, and we're genuinely proud to have been part of your journey. It's brilliant to hear that Payments has been seamless and that the system continues to do exactly what you need. That reliability is what we always aim for. We're excited to keep building on this with you for many more years to come. Thanks, Epos Now Customer Experience Team Richey J. Managing Director Hospitality Used the software for: 2+ years ### "Reliable and sophisticated if slightly over complicated in areas." September 4, 2025 3.0 Decent software and has developed well over time. It was good to use it for certain aspects but could become slightly overcomplicated in certain areas. Pros It was a fairly sophisticated system and had lots of great features. Splitting up of venues and products was a little more complicated than hoped for. It was priced well priced and worth it though. Always pretty easier to problem solve with customer services Cons A bit clunky in certain areas and could have been a bit mor straightforward in some areas of the back office but generally did what was required of it for our needs. Review Source Response from Epos Now September 16, 2025 Dear Richey, Thank you for sharing your detailed feedback! We’re glad to hear that you’ve found value in our system’s features and pricing, and that our customer service team has been helpful when solving issues. We appreciate your honest comments about some areas feeling a bit complex or clunky, particularly when splitting venues and products. Feedback like this is incredibly valuable as it helps us continue improving the system to make it more intuitive and user-friendly. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Thanks again for your share, Epos Now SW Scott W. Owner Operator Food Production Used the software for: 1-2 years ### "Reliable - never lose a sale" October 25, 2025 5.0 Epos Now is a great company to deal with. Good phone support and lots of online tutorials. Simple easy to use back office and lots of flexiblity in POS layout Pros Great back office. Flexible layout. We tried 3 other POS systems before changing to Epos Now. This is the best. We do lots of markets and festival. Other stall holders often lose internet reception. We never lose internet. As the system is not connected to our phones we do not have to leave our phones in the stall. Cons On the sales screen the button to finish a sale is located next to the button to review other sales such as completed, held etc. I often hit the wrong button then it takes a bit longer to get back to the current sale. The button for reprinting receipt is the only button accessed by this tab that we actually use regurally Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Internet connection was reliant on my mobile phone. We do lots of markets and festivals. Having reliable connect is essential to my business. With Epos now I don't lose sales Review Source Response from Epos Now November 7, 2025 Dear Scott, Thank you for your detailed feedback! We’re thrilled to hear that Epos Now has provided a reliable and flexible system for your markets and festivals, helping you avoid internet issues and continue making sales without interruptions. We appreciate your insights on the sales screen layout and will take them into account for future improvements. It’s wonderful to hear that our support and tutorials have also been helpful. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Fay M. Director Retail Used the software for: Less than 6 months ### "McCarthy Witchery LTD Till system." August 9, 2025 5.0 Very positive in the whole. Very pleased with the products, customer service, professionalism and advice. Problems can be sorted out over the phone and nothing is too big or small. Pros very easy to use for our small LTD company. Has everything we need from categories and coloured buttons to easy add and adjust and the ability to find out all our stats and best sellers. payments are always prompt and go straight into our business account keeping everything with in easy reach and easy to keep track off. The features in the back office are amazing and again so easy to navigate and find stats/ best sellers and records. Yes prompt and easy to get a replacement till when the till roll door broke. There's lots of training and advice calls as part of the contract. Cons There's lots of adviser calls and calls when you named adviser isn't available which can be over the top when you have already spoken to people. Wasn't made aware that if you don't use your card reader for x days you can be charged. The only real problem we had was the till was set up for a clothes shop and then a fruit and vegetable shop after our initial training on the back office which is neither what we are. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Reason for choosing Epos Now better customer services and pitch could answer all our questions and problems. easy to get sorted and payment, delivery and set up. Review Source Response from Epos Now August 19, 2025 Dear Fay, Thank you for your detailed feedback! We're delighted to hear that you find the system easy to use and that it provides everything your small LTD company needs—from categories and coloured buttons to detailed stats and best-seller tracking. It’s great to know that payments, back-office features, replacements, and training calls have all been prompt and helpful. We appreciate your notes regarding multiple adviser calls and the card reader usage, as well as the initial till setup not matching your business type. Your feedback helps us improve and ensure smoother experiences for our customers in the future. Overall, we're thrilled that you’re very pleased with the product, service, and support provided. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now NK Navneet K. Manager Food & Beverages Used the software for: 1-2 years ### "Must use eposnow" January 16, 2026 5.0 M happy with eposnow. Easy to access to all options and never face any problem with it. Always get my payment easily. Pros Quik and easy to use . everyone can use with not much efforts. I always love to use it nd also recommed with my friends. Cons Some cards not accepted. Need more options to add. American express card not accepted. Rather than all good Review Source Response from Epos Now January 21, 2026 Dear Navneet, Thank you for your feedback and your recommendation! We are thrilled to hear that you find the system quick and easy to use and that your team can operate it with not much effort. Simplicity is key to a smooth operation, so we are glad you are enjoying the experience. We also appreciate your feedback regarding card acceptance. We understand that not being able to accept American Express can be limiting. Often, the ability to accept specific card types (like Amex) depends on your specific merchant agreement or payment settings rather than the software itself. We would love to see if we can help you expand your options. Please contact our support team so we can review your payment settings and see if we can enable American Express for you. We are glad to hear that you are otherwise happy with the system and receiving your payments easily. Best regards, Epos Now PV Phyllis V. Owner Retail Used the software for: 2+ years ### "Fantastic working relationship " November 6, 2025 5.0 Epos Now is a top-tier POS solution that blends flexibility, ease of use, and powerful integrations—ideal for businesses seeking a customizable, cloud-based system. If you’re looking for a point-of-sale system that adapts to your business rather than the other way around, Epos Now deserves serious consideration. Pros Customer support has been amazing for our company for the past 7 years. I would continue to recommend them. Cons I have had no issues with EPOS. Great payment process Sales management relationship with EPOS. • User-Friendly Interface The platform is intuitive and easy to navigate, even for those new to POS systems. Setup is straightforward, and training staff is a breeze thanks to its clean design and logical workflows TechRadar. Review Source Response from Epos Now November 21, 2025 Dear Phyllis, Thank you for your wonderful feedback! We’re thrilled to hear that our support has been amazing for your company over the past 7 years and that you continue to recommend us. It’s fantastic to know that our platform is user-friendly, intuitive, and makes training and setup straightforward for your team. Your kind words about the flexibility, ease of use, and integrations of Epos Now mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now BG Benjamin G. Owner and Director Retail Used the software for: Less than 6 months ### "Highly recommend and not one problem" August 6, 2025 5.0 100% positive and a great experience. The service level is awesome, the contact centre is knowledgable and its just positive, positive, positive Pros Everything since I first spoke to Epos Now about using their till system with us at 7378 Limited (a greengrocers, so don't be fooled by the name) has been top notch and very good. The initial contact, the follow up training and even when I've had an issue or concern someone has answered the phone and dealt with it straight away. I've never had to wait more than a couple of hours to get anything answered or sorted. Plus there's always been a follow up call or email as well to make sure that I'm happy Cons If I'm honest there isn't anything that I'd change or am unhappy about even giving feedback has been simple and easy. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Epos Now the customer service level I received and the confidence in the system, plus all the research I did with other people gave me the confidence to choose Epos Now Review Source Response from Epos Now August 19, 2025 Dear Benjamin, Thank you for sharing such a detailed and positive review! We're thrilled to hear that your entire experience with Epos Now—from initial contact and training to ongoing support—has been top-notch. It’s fantastic to know that our team has consistently provided quick, knowledgeable, and thorough assistance, with follow-ups to ensure your satisfaction. Your kind words about our service, contact centre, and overall experience mean a lot to us. We’re so pleased that we could earn your confidence over other options and that everything has been simple and easy for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now RT Richard T. Treasurer Hospitality Used the software for: 2+ years ### "Oulton Sports Club" July 30, 2025 4.0 A versatile and reliable system that is well suited to the hospitality industry. With a little more development it would also be excellent for club management. Pros Easy to use and reliable at a reasonable price. When issues do occur the support is excellent. Card integration is generally reliable and speedy which is vital at busy times. Back office functionality is excellent with a good range of views to meet most needs. Cons Being a sports club we use the Customer facility for Club membership. This is an area that needs more development. Adding a picture would help identify members. Giving members a remote view of their membership status including account balance would be a big improvement. This could then lead to remote charging of account via link facility. Review Source Response from Epos Now August 8, 2025 Dear Richard, Thank you for your thoughtful feedback! We’re pleased to hear you find the system easy to use, reliable, and great value for money, and that our support and card integration have met your expectations—especially during busy times. It’s also great to know you’re making the most of the back office features. We appreciate your suggestions for improving the Customer facility for club membership, including photo identification, member account views, and remote charging options. Feedback like this helps us focus on developments that matter most to our users. Thanks again, Epos Now KA Krish A. Manager Restaurants Used the software for: 6-12 months ### "A Robust system with Good value for Money" August 28, 2025 5.0 Pros I have been using EPOSNOW for one year now and I am glad that I made the decision. I am new to business and this is my first venture. Without the system I might have been clueless of what is happening in my business. It is secure reliable and a great customer service with excellent after care. They are good at credit card and payment processing. Overall a good value for money. Cons some small enhancements may make system more useful. I don't get the option to see how much change I need to give to customer when paid by cash. I calculate it manually. Alternatives considered [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Epos Now Ease of use and value for money. all necessary features are already built in Review Source Response from Epos Now October 7, 2025 Dear Krish, Thank you for sharing your experience! We’re thrilled to hear that Epos Now has been such a valuable tool for your first business venture and that it’s helped you feel more in control and confident in managing your operations. It’s great to know you’ve found the system secure, reliable, and supported by excellent customer service. With regards to your query about seeing change for cash. Please contact our support line and a member of our team will be happy to look into that. Thanks again for your share, Epos Now Jackie O. Proprietor Arts and Crafts Used the software for: 2+ years ### "CJU Epos Experience" July 24, 2025 5.0 My overall experience with Epos Now is good. I'm 100% happy with the Epos Now System. It helps when I need to reorder goods Pros All the above is excellent. I have had only 1 problem and they were very helpful getting the problem sorted. 100% good Cons When you come to the end of the day on the card machine you can't print a total out for that day, I have to do the transaction one by one Review Source Response from Epos Now July 29, 2025 Dear Jackie, Thank you for your fantastic 5-star review! We’re so pleased to hear that your overall experience with Epos Now has been excellent and that our team was able to resolve your issue quickly and helpfully. It's great to know the system supports your daily operations, especially when reordering stock. We appreciate your feedback regarding the card machine totals—this is helpful insight, and we’ll make sure it’s shared with our product team. If there’s anything else we can do for you, please don’t hesitate to reach out. Warm regards, Epos Now JB Jacquie B. Business Owner Director Hospitality Used the software for: 2+ years ### "Great product" February 4, 2026 5.0 Excellent. Been very helpful, easy to work with and reasonably easy to contact. When required I have had telephone assistance which has been excellent. Pros Efficient, good customer service. Knowledge of advisors is excellent. Quick pay over of takings. Very happy. Cons Ability to have the option to print a customer receipt or not. Sometimes a customer requires a printed receipt. Most of the time they do not. Review Source Response from Epos Now February 9, 2026 Dear Jacquie, Thank you for your honest and detailed feedback! We are delighted to hear that you are Very happy with your experience. It is wonderful to know that you find our service Efficient and the Knowledge of advisors excellent. We also appreciate you highlighting the Quick pay over of takings; we know how crucial cash flow is for a business, so we are glad this feature is working well for you. I did try to give you a quick call however I was unable to get through. Just in regards to that printer query you can actually achieve this. You'd just need to go to the back office and select the option "New Email Receipt" which will then prompt you if you'd like to send an email receipt, print a receipt or no receipt. We are thrilled that you have found us easy to work with and that our telephone assistance has been excellent. If you need a hand with setting that feature don't hesitate to reach out and ask for myself (Jay in Customer Experience). Best regards, Epos Now WE Wyn E. Trustee Entertainment Used the software for: 2+ years ### "Epos Business Keystone" October 24, 2025 5.0 From experience we have found the epos support team to be available when needed, highly professional and quick to respond. Pros We found Epos to be a reliable and efficient product. When needed the support team have responded in a highly professional manner Cons As a small business having purchased three machine licenses we find two are rarely used. As a consequence we often pay fixed charges for machines that are idle Review Source Response from Epos Now November 7, 2025 Dear Wyn, Thank you for your feedback! We’re glad to hear that you find Epos Now to be a reliable and efficient product and that our support team has been professional and responsive when needed. We understand your point regarding unused machine licenses and appreciate your insights. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now SH Santiago H. Owner Food & Beverages Used the software for: 6-12 months ### "Great service but too expensive" December 9, 2025 5.0 Its been a great experience. Epos Now has definetly make the administration of my restaurant so much easier. Pros Its easy to use and it has a lot of features and apps that can be easily used to increase your company Cons The price of some features thas can be very helpfull for the customer service. I think its too expensive. Review Source Response from Epos Now January 21, 2026 Dear Santiago, Thank you for your honest and detailed feedback! We are thrilled to hear that Epos Now has made the administration of your restaurant so much easier. It is great to know that you find the system easy to use and that our range of features and apps is helping you grow your company. We designed the platform to simplify daily operations, so seeing that impact on your restaurant is very rewarding for us. We also appreciate your feedback regarding the price of some additional features. We understand that cost is a crucial factor for any business, and we want to ensure our tools provide excellent value. We will pass your comments along to our team for consideration as we continue to review and improve our packages. Best regards, Epos Now MS Michele S. Manager Retail Used the software for: 1-2 years ### "Use EposNow" December 10, 2025 5.0 Great help thanks for yoir support and the fun of being able to open back officecon my pone and laptop abd desktop Pros Easy too use and helpful staff that most always answer fast and the fast payment of my funds into my account. Cons Somtimes my screen freezes and this is not helpful when I am serving people. Would be great if my options would have a line ican add a word instead of scrolling Review Source Response from Epos Now January 21, 2026 Dear Michele, Thank you for your honest and detailed feedback! We are pleased to hear that you find the system easy to use and appreciate our fast support and the fast payment of funds. It is also great to see you are enjoying the flexibility of accessing your Back Office on your phone, laptop, and desktop. However, we are sorry to hear that your screen sometimes freezes. We understand how disruptive this is when serving customers. Please reach out to our technical support team so we can investigate the cause of this performance issue and resolve it for you. We also appreciate your suggestion about adding a text entry line for options to avoid scrolling. Constructive feedback like this helps us improve the software, and we will pass this idea along to our product development team for consideration. Best regards, Epos Now ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.