# Page 2 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Epos Now

## Showing most helpful reviews

Showing 26-50 of 711 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Steve S.  
Coffee Shop  
Hospitality  
Used the software for: 6-12 months

### "45% mid-contract price increase on a 12-month agreement"

December 31, 2025

1.0

We signed up with Epos Now Payment Services (Account \[sensitive content hidden\]) on a 12-month agreement, based on a quoted 0.55% card processing rate during the sales process. During the contract term, this rate was increased to 0.8%, representing a 45% increase. This change materially altered the commercial basis on which we entered into a fixed-term agreement. We have raised this formally with Epos Now under support ticket \[sensitive content hidden\] and currently seeking clarification on: \* The contractual clause relied upon for the increase \* Whether termination is permitted without penalty \* Access to the sales call recording where pricing was discussed This has been a frustrating experience for a small business, I would strongly recommend that anyone considering these services ensures all prices assurances are confirmed in writing, particularly for fixed-term contracts. Hoping this can be resolved fairly.

Pros

The original setup with the Epos Now sales team and the support team setting up the system was satisfactory.

Cons

Huge price increase during mid contract. Felt this was not justified, plus the turnover was more than the previous year.

Alternatives considered

[XEPOS](https://www.capterra.com/p/208844/XEPOS/)

Reason for choosing Epos Now

Trying a change to see if another system worked better for the business

Switched from

[XEPOS](https://www.capterra.com/p/208844/XEPOS/)

Was looking at features. However Xepos have now done some updates.

Review Source

Response from Epos Now

January 21, 2026

Dear Steve, Thank you for taking the time to share your experience in such detail. We’re pleased to hear that the initial setup and support met your expectations, but we’re genuinely sorry for the frustration caused by the changes to your payment processing rates during your contract term. We understand how important pricing clarity is for small businesses, particularly when entering a fixed-term agreement. Any change that impacts the commercial basis of that agreement understandably raises concerns, and we recognise why this has been disappointing for you. Please be assured that we take these matters seriously and are committed to reviewing them fairly. To allow us to properly investigate the pricing change, the contractual terms involved, and your request for access to the relevant sales call, we’ll need to review your account in full. Please email eposnowsocial@eposnow.com with your account number or case number, registered email address, and full name, and a member of our te

PG

Praseeda G.  
Director  
Food & Beverages  
Used the software for: 6-12 months

### "Reliable and User-Friendly EPOS System for Everyday Business Needs"

February 5, 2026

5.0

Overall, our experience with Epos Now has been very positive. The system is reliable, easy to use, and supports our day-to-day sales and payment processing smoothly. The reporting and sales management features are especially useful, and customer support has been responsive when needed.

Pros

We’ve a very positive experience with Epos Now. The system feels secure and reliable, and it offers great value for money considering the features included. Payment processing is smooth, and the sales management tools make tracking performance easy.

Cons

Occasionally the interface can feel a bit cluttered when we’re first learning it. These are minor and didn’t affect our overall satisfaction

Review Source

Response from Epos Now

February 9, 2026

Dear Praseeda Thank you for your detailed and positive feedback! We are thrilled to hear that you have had a very positive experience with Epos Now. It is wonderful to know that the system feels secure and reliable for your business. We strive to offer great value for money, so we are delighted that you find the features included worth the investment. It is also great to hear that payment processing is smooth and that the sales management tools are making it easy for you to track performance. We appreciate your honest feedback regarding the interface feeling a bit cluttered when first learning the system. We are constantly working to streamline our design to make the onboarding process smoother, but we are glad to hear this was a minor issue that didn't affect your overall satisfaction. It is fantastic that our reporting features and responsive customer support are helping support your day-to-day operations. Best regards, Epos Now

Bernie W.  
Manager  
Farming  
Used the software for: 1-2 years

### "Eftpos now POS "

March 24, 2026

1.0

Terrible, slow with response eothey by email or phone, staff always used the " I'll have to check with management " excuse

Pros

Easy to use difficult to load stock, worked well when running but never could do end of day reconcilliation

Cons

Almost no customer support, tech support always bkamed our internet which is perfect. Our replacemnt alternative has had no such issue. Company made promises of credits and refunds, nover honoured

Review Source

Response from Epos Now

March 25, 2026

Dear Bernie, Thank you for taking the time to share your feedback. We’re sorry to read about the experience you’ve described and appreciate you outlining the challenges you faced with stock management, reconciliation, and support. At the moment, we’ve been unable to locate your account based on the details provided in your review. To allow us to properly investigate the issues you’ve raised, please email eposnowsocial@eposnow.com with your registered email address, business name, or any case reference you may have. Once we have this information, our team will review the situation and reach out to you promptly to assist further. Thanks, Epos Now

CC

Claire C.  
Owner  
Retail  
Used the software for: 1-2 years

### "Perfect set up with great support team"

October 27, 2025

5.0

I love it for ease of use, personalisation and great customer support team. I would 100% recommend to others.

Pros

It’s easy to use, customer support are always friendly, professional and very knowledgeable. No question is ever too much trouble. Being able to colour code categories etc is good for the eyes.

Cons

Connectivity to card machine dips in an out sometimes doesn’t connect to the till. This could be an internet issue as it flashes on the screen ‘internet connection lost’ momentarily before being ok.

Review Source

Response from Epos Now

November 7, 2025

Dear Claire, Thank you for your wonderful feedback! We’re thrilled to hear that you find the system easy to use, enjoy the personalization options like colour coding, and have had positive experiences with our friendly and knowledgeable support team. We appreciate your note regarding connectivity, and we’ll continue to work on ensuring smooth connections. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now

Richey J.  
Managing Director  
Hospitality  
Used the software for: 2+ years

### "Reliable and sophisticated if slightly over complicated in areas."

September 4, 2025

3.0

Decent software and has developed well over time. It was good to use it for certain aspects but could become slightly overcomplicated in certain areas.

Pros

It was a fairly sophisticated system and had lots of great features. Splitting up of venues and products was a little more complicated than hoped for. It was priced well priced and worth it though. Always pretty easier to problem solve with customer services

Cons

A bit clunky in certain areas and could have been a bit mor straightforward in some areas of the back office but generally did what was required of it for our needs.

Review Source

Response from Epos Now

September 16, 2025

Dear Richey, Thank you for sharing your detailed feedback! We’re glad to hear that you’ve found value in our system’s features and pricing, and that our customer service team has been helpful when solving issues. We appreciate your honest comments about some areas feeling a bit complex or clunky, particularly when splitting venues and products. Feedback like this is incredibly valuable as it helps us continue improving the system to make it more intuitive and user-friendly. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Thanks again for your share, Epos Now

CW

Chris W.  
Bookkeeper  
Hospitality  
Used the software for: 2+ years

### "The dogs Bollix!"

October 31, 2025

5.0

very good, easy to use the back office save for a very few functionalities but, I put that down to lack of use and the fact I only do this part time.

Pros

sales and purchasing information is excellent on the back office and the ability to export reports and print is good.

Cons

integrating card machines and adding them to different tills when required without undy delays, that maybe down to our bad internet reception.

Review Source

Response from Epos Now

November 7, 2025

Dear Chris, Thank you for your feedback! We’re glad to hear that you find the back office reports, sales, and purchasing information excellent and easy to use. We appreciate your note regarding card machine integration and understand how internet reception can affect this. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now

CG

Chrus G.  
Owner  
Retail  
Used the software for: 1-2 years

### "Epos now Till system "

November 27, 2025

5.0

My experience has been great started off a few years ago and upgraded to a more upto date system The suport after sales and technically is very good The sales Team were great and set everything up

Pros

I like the system as it’s user friendly and easy to use once it’s set up very secure and great all payments are built into the system All the credit card payments go through the till system and makes it really quick and safe Great value for money The system can deal with all your accounts and makes it easy to look after the transactions

Cons

Nothing really the overall way the sales Team and the technical Team dealt with my purchase was second to none

Review Source

Response from Epos Now

December 10, 2025

Dear Chrus, Thank you so much for sharing your experience. It’s wonderful to hear that you find the system user-friendly, secure, and great value for money — and that having integrated payments has made things quicker and safer for your business. We’re also delighted that both our Sales and Technical teams delivered the level of service you deserve. It’s fantastic to know you’ve been with us for a few years and that your upgrade journey has been a positive one, supported by strong after-sales and technical care. Thanks again for your share, Epos Now

Fay M.  
Director  
Retail  
Used the software for: Less than 6 months

### "McCarthy Witchery LTD Till system."

August 9, 2025

5.0

Very positive in the whole. Very pleased with the products, customer service, professionalism and advice. Problems can be sorted out over the phone and nothing is too big or small.

Pros

very easy to use for our small LTD company. Has everything we need from categories and coloured buttons to easy add and adjust and the ability to find out all our stats and best sellers. payments are always prompt and go straight into our business account keeping everything with in easy reach and easy to keep track off. The features in the back office are amazing and again so easy to navigate and find stats/ best sellers and records. Yes prompt and easy to get a replacement till when the till roll door broke. There's lots of training and advice calls as part of the contract.

Cons

There's lots of adviser calls and calls when you named adviser isn't available which can be over the top when you have already spoken to people. Wasn't made aware that if you don't use your card reader for x days you can be charged. The only real problem we had was the till was set up for a clothes shop and then a fruit and vegetable shop after our initial training on the back office which is neither what we are.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/)

Reason for choosing Epos Now

better customer services and pitch could answer all our questions and problems. easy to get sorted and payment, delivery and set up.

Review Source

Response from Epos Now

August 19, 2025

Dear Fay, Thank you for your detailed feedback! We're delighted to hear that you find the system easy to use and that it provides everything your small LTD company needs—from categories and coloured buttons to detailed stats and best-seller tracking. It’s great to know that payments, back-office features, replacements, and training calls have all been prompt and helpful. We appreciate your notes regarding multiple adviser calls and the card reader usage, as well as the initial till setup not matching your business type. Your feedback helps us improve and ensure smoother experiences for our customers in the future. Overall, we're thrilled that you’re very pleased with the product, service, and support provided. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now

SW

Scott W.  
Owner Operator  
Food Production  
Used the software for: 1-2 years

### "Reliable - never lose a sale"

October 25, 2025

5.0

Epos Now is a great company to deal with. Good phone support and lots of online tutorials. Simple easy to use back office and lots of flexiblity in POS layout

Pros

Great back office. Flexible layout. We tried 3 other POS systems before changing to Epos Now. This is the best. We do lots of markets and festival. Other stall holders often lose internet reception. We never lose internet. As the system is not connected to our phones we do not have to leave our phones in the stall.

Cons

On the sales screen the button to finish a sale is located next to the button to review other sales such as completed, held etc. I often hit the wrong button then it takes a bit longer to get back to the current sale. The button for reprinting receipt is the only button accessed by this tab that we actually use regurally

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Internet connection was reliant on my mobile phone. We do lots of markets and festivals. Having reliable connect is essential to my business. With Epos now I don't lose sales

Review Source

Response from Epos Now

November 7, 2025

Dear Scott, Thank you for your detailed feedback! We’re thrilled to hear that Epos Now has provided a reliable and flexible system for your markets and festivals, helping you avoid internet issues and continue making sales without interruptions. We appreciate your insights on the sales screen layout and will take them into account for future improvements. It’s wonderful to hear that our support and tutorials have also been helpful. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now

BG

Benjamin G.  
Owner and Director  
Retail  
Used the software for: Less than 6 months

### "Highly recommend and not one problem"

August 6, 2025

5.0

100% positive and a great experience. The service level is awesome, the contact centre is knowledgable and its just positive, positive, positive

Pros

Everything since I first spoke to Epos Now about using their till system with us at 7378 Limited (a greengrocers, so don't be fooled by the name) has been top notch and very good. The initial contact, the follow up training and even when I've had an issue or concern someone has answered the phone and dealt with it straight away. I've never had to wait more than a couple of hours to get anything answered or sorted. Plus there's always been a follow up call or email as well to make sure that I'm happy

Cons

If I'm honest there isn't anything that I'd change or am unhappy about even giving feedback has been simple and easy.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Reason for choosing Epos Now

the customer service level I received and the confidence in the system, plus all the research I did with other people gave me the confidence to choose Epos Now

Review Source

Response from Epos Now

August 19, 2025

Dear Benjamin, Thank you for sharing such a detailed and positive review! We're thrilled to hear that your entire experience with Epos Now—from initial contact and training to ongoing support—has been top-notch. It’s fantastic to know that our team has consistently provided quick, knowledgeable, and thorough assistance, with follow-ups to ensure your satisfaction. Your kind words about our service, contact centre, and overall experience mean a lot to us. We’re so pleased that we could earn your confidence over other options and that everything has been simple and easy for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now

RT

Richard T.  
Treasurer  
Hospitality  
Used the software for: 2+ years

### "Oulton Sports Club"

July 30, 2025

4.0

A versatile and reliable system that is well suited to the hospitality industry. With a little more development it would also be excellent for club management.

Pros

Easy to use and reliable at a reasonable price. When issues do occur the support is excellent. Card integration is generally reliable and speedy which is vital at busy times. Back office functionality is excellent with a good range of views to meet most needs.

Cons

Being a sports club we use the Customer facility for Club membership. This is an area that needs more development. Adding a picture would help identify members. Giving members a remote view of their membership status including account balance would be a big improvement. This could then lead to remote charging of account via link facility.

Review Source

Response from Epos Now

August 8, 2025

Dear Richard, Thank you for your thoughtful feedback! We’re pleased to hear you find the system easy to use, reliable, and great value for money, and that our support and card integration have met your expectations—especially during busy times. It’s also great to know you’re making the most of the back office features. We appreciate your suggestions for improving the Customer facility for club membership, including photo identification, member account views, and remote charging options. Feedback like this helps us focus on developments that matter most to our users. Thanks again, Epos Now

PG

Paul G.  
Administratuve  
Plastics  
Used the software for: 1-2 years

### " Great EposNow"

November 22, 2025

5.0

My experience has been good; I've had good support when I've needed it, and they provide me with the necessary tools when I need them.

Pros

The ease of having my entire ecosystem secure and maintaining a good inventory and secure payment method

Cons

There are probably things that could be improved, but overall there's nothing in particular I don't like; everything is excellent!

Review Source

Response from Epos Now

December 10, 2025

Dear Paul, Thank you so much for this fantastic and comprehensive feedback! We are absolutely delighted to hear that your overall experience has been excellent. We are proud that you recognize the ease of securing your entire ecosystem, maintaining good inventory, and having a secure payment method. Making these critical aspects of your business seamless is our primary goal. It is wonderful to know you've consistently received good support when needed and that we provide you with the necessary tools. We always strive to ensure our service and products meet your high standards. We appreciate you mentioning there's nothing in particular you dislike, and we take your note about potential improvements seriously. We are committed to continuous enhancement! If you ever identify specific areas you think could be improved, please feel free to share them with us. Best regards, Epos Now

TW

Trevor W.  
Work part time for my wife. Machine Embroidery  
Design  
Used the software for: 2+ years

### "Eposnow. A review from a genuine trader"

July 17, 2025

5.0

We were using a cash register which was fine, but quite fiddly to update. We were basically given our Epos system second hand. Overall we are very pleased with it and Eposnow in general. The biggest issue we had was using the 'credit card machine', which had an intermittent. For various reasons and probally not all Epos's fault, the problem did go on for a bit. But Eposnow, along with our Internet provider did their best, It was finally solved when we had a particular Card Terminal sent to us. Since then it has worked fine. There was a problem when trying to print out our monthly reports. Eventually Eposnow realised what the issue was, and that has now been resolved. I would recommend Eposnow to anyone. It is full of features, many of which we don't need. The company are great to work with.

Pros

The system is generally easy to use. It can't be rushed, I've managed to do the set up without much help. I only ever contact support for something that is totally out of my control. I love the fact I can make any alterations to the 'Till' from my home computer. Customer service is always friendly and polite. I must truthfully say customer service can not 'Immediately' solve all problems, BUT we have NEVER been left without a working system, as an ex electronics service engineer is understandable and expectable.

Cons

As an Embroidery business, I find the Stock Control difficult to get to grips with. The examples they give are basically in the hospitality sector, so I've decided to give it a miss.

Switched from

[Cash Register](https://www.capterra.com/p/141376/Cash-Register/)

We were virtually given the system from a failed business

Review Source

Response from Epos Now

July 21, 2025

Dear Trevor, Thank you so much for your detailed 5-star review! We’re pleased to hear that overall you’re happy with your Epos Now system and that our friendly customer service has been there to support you whenever needed. It’s great to know you appreciate being able to manage your till remotely and that the intermittent issues with the card machine were eventually resolved with a replacement terminal. We understand that stock control can feel challenging, especially when examples focus on hospitality, and we appreciate your feedback on this. We’ll share your insights with our product team to explore ways to better support diverse business types like yours. If there’s anything else we can assist with or if you’d like further help navigating features, please don’t hesitate to reach back out. Thanks again, The Epos Now Team

KA

Krish A.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "A Robust system with Good value for Money"

August 28, 2025

5.0

Pros

I have been using EPOSNOW for one year now and I am glad that I made the decision. I am new to business and this is my first venture. Without the system I might have been clueless of what is happening in my business. It is secure reliable and a great customer service with excellent after care. They are good at credit card and payment processing. Overall a good value for money.

Cons

some small enhancements may make system more useful. I don't get the option to see how much change I need to give to customer when paid by cash. I calculate it manually.

Alternatives considered

[SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

Reason for choosing Epos Now

Ease of use and value for money. all necessary features are already built in

Review Source

Response from Epos Now

October 7, 2025

Dear Krish, Thank you for sharing your experience! We’re thrilled to hear that Epos Now has been such a valuable tool for your first business venture and that it’s helped you feel more in control and confident in managing your operations. It’s great to know you’ve found the system secure, reliable, and supported by excellent customer service. With regards to your query about seeing change for cash. Please contact our support line and a member of our team will be happy to look into that. Thanks again for your share, Epos Now

JH

Jason H.  
Manager  
Restaurants  
Used the software for: 1-2 years

### "Excellent system"

March 3, 2026

5.0

Excellent, very easy to use and setup. Great reporting and customer service! Staff is literally trained in a hour to use.

Pros

Great security and customer support! Very easy to use and has clear instructions when errors are made. Training others to use was a breeze.

Cons

If used daily the screen wears and starts to burn image though in just 4 years use. To replace is much more expensive then the original.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

security was not the best in my eyes or dependability.

Review Source

Response from Epos Now

March 16, 2026

Dear Jason, Thank you for taking the time to share your feedback. We appreciate you highlighting the ease of use, reporting features, and the support you’ve received from the team. It’s encouraging to read that the system has been straightforward to set up and that training staff has been quick and simple. Your comments regarding the screen wear are also noted, and feedback like this helps us continue improving our products and services. Please don’t hesitate to reach out if you ever need any assistance in the future. Thanks again for your review, Epos Now

Jackie O.  
Proprietor  
Arts and Crafts  
Used the software for: 2+ years

### "CJU Epos Experience"

July 24, 2025

5.0

My overall experience with Epos Now is good. I'm 100% happy with the Epos Now System. It helps when I need to reorder goods

Pros

All the above is excellent. I have had only 1 problem and they were very helpful getting the problem sorted. 100% good

Cons

When you come to the end of the day on the card machine you can't print a total out for that day, I have to do the transaction one by one

Review Source

Response from Epos Now

July 29, 2025

Dear Jackie, Thank you for your fantastic 5-star review! We’re so pleased to hear that your overall experience with Epos Now has been excellent and that our team was able to resolve your issue quickly and helpfully. It's great to know the system supports your daily operations, especially when reordering stock. We appreciate your feedback regarding the card machine totals—this is helpful insight, and we’ll make sure it’s shared with our product team. If there’s anything else we can do for you, please don’t hesitate to reach out. Warm regards, Epos Now

FH

Fouad H.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Best POS in canada"

January 26, 2026

5.0

Best pos system easy to use the interface good easy to add items or departments or even customers i am happy

Pros

Easy to use best customer service good overall experience good customer support excellent interface best

Cons

Few times it crasheed to add new customer a bit confusing also to add payment tender also a bit confusing

Review Source

Response from Epos Now

February 9, 2026

Dear Fouad, Thank you for your honest and detailed feedback! We are thrilled to hear that you find the system Easy to use and have experienced the best customer service. It is fantastic to know that you consider the interface excellent and are happy with how easy it is to add items or departments. However, we appreciate you highlighting the Cons as well. We apologize for the inconvenience caused if the system crashed a few times; stability is a top priority for us. We also take note that adding a new customer and payment tender was a bit confusing. Feedback like yours is vital for our product team, as it helps us identify exactly which areas need to be more intuitive. We will pass these specific points on to our developers to help improve the flow for future updates. Best regards, Epos Now

CS

Connor S.  
Gym Manager and Owner  
Sports  
Used the software for: 2+ years

### "Great Product & Service!"

July 2, 2025

5.0

Very good product and usually very prompt with customer service. Service has provided us with all neccassary tools.

Pros

Ease & reporting - Easy enough to upload and manage products on the back office as well as the front office for our reception team. Great reports too, very easy to dissect & export.

Cons

Transaction and subscription costs can be quite costly on top of the payment card terminal. Add ons such as till and card reader prove to be fairly costly too. But good enough of a service to warrant.

Switched from

[Ashbourne Membership Management](https://www.capterra.com/p/153958/Ashbourne/)

Outdated and heard good things about EposNow

Review Source

Response from Epos Now

July 15, 2025

Dear Connor, Thank you for your thoughtful review! We're really pleased to hear that you find the product easy to use, especially when it comes to managing products and generating reports. It’s also great to know our customer service has been prompt and helpful for your team. We appreciate your feedback around the additional costs, and we'll ensure it’s passed on to the relevant teams for consideration as we continue to improve our offering. If there’s anything else we can support you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now

NK

Navneet K.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Must use eposnow"

January 16, 2026

5.0

M happy with eposnow. Easy to access to all options and never face any problem with it. Always get my payment easily.

Pros

Quik and easy to use . everyone can use with not much efforts. I always love to use it nd also recommed with my friends.

Cons

Some cards not accepted. Need more options to add. American express card not accepted. Rather than all good

Review Source

Response from Epos Now

January 21, 2026

Dear Navneet, Thank you for your feedback and your recommendation! We are thrilled to hear that you find the system quick and easy to use and that your team can operate it with not much effort. Simplicity is key to a smooth operation, so we are glad you are enjoying the experience. We also appreciate your feedback regarding card acceptance. We understand that not being able to accept American Express can be limiting. Often, the ability to accept specific card types (like Amex) depends on your specific merchant agreement or payment settings rather than the software itself. We would love to see if we can help you expand your options. Please contact our support team so we can review your payment settings and see if we can enable American Express for you. We are glad to hear that you are otherwise happy with the system and receiving your payments easily. Best regards, Epos Now

BR

Brendon R.  
Club Secretary  
Sports  
Used the software for: 1-2 years

### "Well done guys"

July 24, 2025

5.0

We like the service, it suits us very well..the till package is easy to use, very quick and reliable.

Pros

Problem understood and solved very quickly, agents very knowledgeable on the platform and how to resolve our issue

Cons

No negatives really..the only problem we had was the transaction rate and changed to a cheaper service.

Reason for choosing Epos Now

Too expensive for us, nearly £5000 per year

Switched from

[XEPOS](https://www.capterra.com/p/208844/XEPOS/)

Constantly failing, not a true platform and customer service diabolical..

Review Source

Response from Epos Now

July 29, 2025

Dear Brendon, Thank you for your excellent 5-star review! We're so pleased to hear that our support team was able to quickly understand and resolve your issue, and that you're finding the till package easy to use, quick, and reliable. It's great to know that Epos Now suits your needs so well. We also appreciate your transparency regarding transaction rates and switching from a more costly and less reliable alternative. We're glad Epos Now has been a better fit for your business. If there’s anything else we can help with, please don’t hesitate to reach out. Warm regards, Epos Now

JC

Jane C.  
Partner  
Hospitality  
Used the software for: Less than 6 months

### "Reliable, User-Friendly EPOS with Exceptional Support"

July 16, 2025

5.0

Our overall experience at The Pier Tavern has been very positive. Epos Now has helped us streamline operations, improve reporting accuracy, and train staff with ease. While there’s a minor drawback around user permissions, the benefits far outweigh it. We’d happily recommend Epos Now to other businesses looking for a reliable, user-friendly EPOS system with excellent support.

Pros

At The Pier Tavern, we’ve found Epos Now to be incredibly intuitive and easy to use. It’s made staff training straightforward and daily operations much more efficient. The system has proven to be very reliable, and the reporting functions in the back office are excellent — clear, comprehensive, and ideal for tracking sales and performance. The standout, however, has been the customer service, which has been consistently exceptional. Any issues or queries have been handled quickly and professionally.

Cons

The only real frustration is with the staff clocking in and out feature. Unfortunately, this function can’t be used without also giving staff access to till functionality, which isn’t ideal for team members like kitchen staff or runners who don’t need that level of access. It would be great if these permissions could be separated.

Alternatives considered

[SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/)[Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)

Reason for choosing Epos Now

The systems were all very similar in functionality but Epos Now's exceptional customer service without a hard sell approach was the deteminimg factor for choosing them.

Review Source

Response from Epos Now

July 18, 2025

Dear Team at The Pier Tavern, Thank you so much for your detailed and thoughtful 5-star review! We’re thrilled to hear that Epos Now has helped streamline your operations, simplify staff training, and improve reporting accuracy. It’s also fantastic to know that our customer service made a strong impression—we’re proud to support your team in a way that’s professional, responsive, and never pushy. We really appreciate your feedback regarding the clock-in/out functionality and user permissions. Your insight is incredibly valuable, and we’ve shared it with our product team for consideration in future updates. If there’s anything else we can do to support you, please don’t hesitate to reach back out to us. Thanks again, The Epos Now Team

MR

Muhammad R.  
admin  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "VERY BAD EXPEREIENCE"

October 15, 2025

1.0

Cons

Very bad experience with EPOSNOW. They constantly create trouble for loyal customers and seem more interested in collecting extra payments than providing support. We worked with them for a year and found their service to be unhelpful, unreliable, and frustrating. When we decided to cancel the subscription, they ignored our requests and still charged us for two additional months. No proper communication, no respect for customers — just excuses. It’s clear that money matters more to them than customer satisfaction. I would not recommend EPOSNOW to anyone.

Review Source

MA

Morag A.  
Centre Manager  
Hospitality  
Used the software for: 2+ years

### "Reliable system"

October 1, 2025

5.0

Have been using the system for 3 years and it is a reliable service, easy to train new staff in the daily operation.

Pros

Very quick payments and relatively easy system set up. The entire system was delivered for a one off cost and is customisable for the different types of sales we do - both retail and hospitality.

Cons

some reports are trickier to access than expected and amount of time learning the system is more than expected but online tutorials are available

Alternatives considered

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Reason for choosing Epos Now

whole package seemed like a better all in one deal

Review Source

Response from Epos Now

October 7, 2025

Dear Morag, Thank you for your detailed feedback! We’re delighted to hear that you’ve found Epos Now reliable and easy to set up, with quick payments and customizable options for both retail and hospitality. It’s great to know that training new staff has been straightforward and that our online tutorials have been helpful in mastering the system. We also appreciate your note about accessing some reports and learning the system — your feedback helps us continue improving the platform. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now.

MS

Michele S.  
Manager  
Retail  
Used the software for: 1-2 years

### "Use EposNow"

December 10, 2025

5.0

Great help thanks for yoir support and the fun of being able to open back officecon my pone and laptop abd desktop

Pros

Easy too use and helpful staff that most always answer fast and the fast payment of my funds into my account.

Cons

Somtimes my screen freezes and this is not helpful when I am serving people. Would be great if my options would have a line ican add a word instead of scrolling

Review Source

Response from Epos Now

January 21, 2026

Dear Michele, Thank you for your honest and detailed feedback! We are pleased to hear that you find the system easy to use and appreciate our fast support and the fast payment of funds. It is also great to see you are enjoying the flexibility of accessing your Back Office on your phone, laptop, and desktop. However, we are sorry to hear that your screen sometimes freezes. We understand how disruptive this is when serving customers. Please reach out to our technical support team so we can investigate the cause of this performance issue and resolve it for you. We also appreciate your suggestion about adding a text entry line for options to avoid scrolling. Constructive feedback like this helps us improve the software, and we will pass this idea along to our product development team for consideration. Best regards, Epos Now

JB

Jacquie B.  
Business Owner Director  
Hospitality  
Used the software for: 2+ years

### "Great product"

February 4, 2026

5.0

Excellent. Been very helpful, easy to work with and reasonably easy to contact. When required I have had telephone assistance which has been excellent.

Pros

Efficient, good customer service. Knowledge of advisors is excellent. Quick pay over of takings. Very happy.

Cons

Ability to have the option to print a customer receipt or not. Sometimes a customer requires a printed receipt. Most of the time they do not.

Review Source

Response from Epos Now

February 9, 2026

Dear Jacquie, Thank you for your honest and detailed feedback! We are delighted to hear that you are Very happy with your experience. It is wonderful to know that you find our service Efficient and the Knowledge of advisors excellent. We also appreciate you highlighting the Quick pay over of takings; we know how crucial cash flow is for a business, so we are glad this feature is working well for you. I did try to give you a quick call however I was unable to get through. Just in regards to that printer query you can actually achieve this. You'd just need to go to the back office and select the option "New Email Receipt" which will then prompt you if you'd like to send an email receipt, print a receipt or no receipt. We are thrilled that you have found us easy to work with and that our telephone assistance has been excellent. If you need a hand with setting that feature don't hesitate to reach out and ask for myself (Jay in Customer Experience). Best regards, Epos Now

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