# Page 21 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 21 - Reviews of Epos Now

## Showing most helpful reviews

Showing 501-525 of 711 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RG

Robert G.  
VP  
Retail  
Used the software for: 6-12 months

### "8 months later rounding error stumps an entire company"

June 19, 2017

3.0

We purchased our system about 8 months ago. We have a retail and service business. When we do a transaction the till rounds up the product total (where $2.00 + $2.00= $4.01 as an exact example) so that the amount charged to the customer is wrong more than 80% of the time. I have spoken to more than 6 employees about our issue. All appear concerned, but still 8 months later our 'cash register' is not accurate. In a financial based industry like POS it seems to me like that would be extremely high in the degree of importance, but to EPOSNOW it seems to be an insurmountable problem as they can not seem to get it right. All I hear are excuses and promises that it will be fixed in April and then in May and now we are halfway through June and still nothing. How can EPOSNOW be in this business and not be accurate? Get it fixed and stop making excuses.

Pros

It's easy to use. Adding products to the till appears to be pretty easy. Many of the features are also easy to use. Pulling reports for anytime it is also very easy.

Cons

The rounding errror is inexcusable. The data base feature is not user friendly at all. The parameters for printing labels is also very rigid and not user-friendly.

Review Source

AJ

Ariel J.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Do Not Recommend"

August 24, 2021

1.0

Horrible. Do not trust this company.

Pros

Nothing. I do not like the product or the customer service.

Cons

The salesperson was all promise, no deliver. He does not answer my calls anymore and told me that we could return within 60 days if we didn't like it but then when I tried to return it, I am told I am not allowed to and the sales person won't answer my calls or emails anymore. The back office system is confusing to use and doesn't work for items with SKUs like sizing and colors. It is very old and backwards and I wouldn't recommend it to anyone. I have since switched to Square for a much better experience.

Review Source

sR

susdhakar R.  
manager  
Hospitality  
Used the software for: Less than 6 months

### "Hidden info in website"

September 21, 2021

3.0

sales man promised us to provide lifetime free addons but once paid all money they don't care , i have asked to cancel within 24 hours but they paying not even half amount after fighting for long , so decided to take as not refunded what i paid but still he is not responding to my mails to add addons . setup is complicated especially inventory , and there is no easy way to edit all products in one page , have to edit every product individually.

Pros

the way advertised in website $999 , without any information what included in it .

Cons

Not mention on website what included in price , and addons are extra .

Review Source

KN

Kim N.  
Bar Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### " Epos Now"

October 14, 2019

4.0

It’s good - but our volunteer bartenders say it takes too long to learn it (they are not using it every week)!so they will not open or close - just use it to sell drinks.

Pros

Easy to learn Easy checkout Easy to add product

Cons

Cannot run ind sales by customer without paying more for the app We had a disastrous experience trying to use one of your recommended pinpad suppliers (EVO). Horrible experience. They have absolutely no customer service for Canada. QUIT using them immediately.

Review Source

GM

Giovanni M.  
General Manager  
Restaurants  
Used the software for: Less than 6 months

### "Day number 4"

August 17, 2021

1.0

Our system has been down Since Saturday Morning, now on day 4! Not a single call back to help us resolve our issues or get us back up and working again! if you don't need a system that works or a company that cares about your business than look no further, Epos Now is it!

Pros

Nothing works as it should, ball dropped many times.

Cons

Many Simple features are lacking on this system, It's slow and does not work well. Technical support is nearly non existent. Hold times are atrocious, with the same 10 to 15 second loop music that keeps repeating for the average 45 minutes you are on hold only to be hung up on over and over again.

Reason for choosing Epos Now

Toast,

Review Source

MC

Mike C.  
Owner  
Retail  
Used the software for: 6-12 months

### "EPOS Retail System"

November 4, 2019

4.0

I own a C-Store and all the promos and charge accts are easily accessed and reported on.

Pros

This system was easily setup and very functional. You can access the Back Office on PC or app. Promos easy to set up with date end date. Overall EPOS system very good for the price. Customer Service is also reachable by phone for questions.

Cons

Can't think of any....System works as advertised.

Reason for choosing Epos Now

Demo from Epos

Review Source

SS

Steve S.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Watch out for EPOS"

January 6, 2020

1.0

They are a horrible company that is very shady. Trying to force us to pay them when they did not hold up their end of the bargain is ludicrous.

Pros

I was promised the moon during negotiations . Was suppose to build menu and design at no cost to me.

Cons

As soon as agreed to get the system and sent the menu over they attempted to bill me for what was negotiated for free. As a result of the bait and switch I told them I was no feeling uneasy and would find another company and was terminating service. Not only did they NOT stop the delivery of the system to me they authorized it to be delivered without signature and refused to refund my money. I had to file a dispute at the bank to get my money back. Meanwhile EPOS continued to charge my account forcing me to close my bank account and reopen a new account.

Alternatives considered

[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Epos Now

They originally promised to build the menu at no charge and looked to be a good company yet they are highly deceptive

Review Source

SC

Shannon C.  
Owner  
Retail  
Used the software for: Less than 6 months

### "My Epos Now"

February 13, 2017

5.0

The product has most of what I was looking for in a POS system. I looked at and went demos for 4 others and they were all missing so much compared to the cost. Epos Now was affordable and even though there are a few changes I would make, the potential is there. I have been very happy with my system from the product itself to the customer service.

Pros

Ease of use Potential for improvement Easy to learn

Cons

I wish the system had an actual layaway program so that the monies received for the product were accounted for at the end of the day. There is no way to figure in the actual cost of a purchase when receiving product for a purchase order When creating a purchase order it figures tax and adds it to the cost of the purchase order, I do not pay taxes on my purchase at the time of purchase.

Review Source

SW

Sonal W.  
Restaurant manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Horrible experience "

August 26, 2022

1.0

They don't seem to give a damn! They have been charging us for a long 8 months even though it wasn't even implemented. We asked for it be reversed and spoke with a rather rude \[SENSITIVE CONTENT\], who didn't offer any help or solution.

Pros

The company will sign you up and just forget about you

Cons

They are a bunch of liers and Don't give a damn!

Review Source

KM

Kay M.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "not quite ready for prime time"

July 3, 2017

1.0

This product was originally designed for retail and they are trying to branch out into hospitality. They have a bunch of updates planned for release in July that are geared towards fine dining. The software just doesn't work for a quick serve.

Pros

The hardware is good if you upgrade the ram. The Customer service "team" is friendly and supportive. It isn't their fault that the software is clunky and hard to use.

Cons

The software is not user friendly. They do not support the hardware after 30 days. If something breaks , too bad. There are no aftermarket parts available in the US so the best they will do is sell you a new system for a discount. That was 900.00 for a new POS which I didn't like anyway. They also sent me a used cash drawer with a credit card slip signed from Shades of America in King of Prussia, PA. That is sloppy . Not very concerned about compliance. It must have been from one of their other retail accounts.

Review Source

TJ

Tim J.  
owner  
Retail  
Used the software for: Less than 6 months

### "Not worth your time"

October 16, 2017

1.0

When I asked for a refund for the months they charged for service the answer was no. Seriously if your considering eposnow just keep moving there are better systems out there.

Pros

In theory, from the demo's, I liked the inventory management aspect. Being about to generate an order sku from within the system and when the order arrives you just scan the barcode and the product is entered. That was the best feature to me.

Cons

Even the back end is designed for a tablet. What that means is the user interface worse! You must have a touch screen and even then its "wonky" and hard to navigate. Their training and onboarding consists of you watching a whole bunch of lame videos and doing all the work yourself. When I did a trial run of NCR Silver it was so self explanatory I didn't need the tutorials or much help from the onboarding people. Look not only that but the advertisements say that the system was developed around a large vape company. But when entering the items for vape liquid they said if I want to track stock on 0mg, 3mg and 6mg of a given flavor then I have to create separate items! Not sure what the point of having variables is if every product variation needs to be entered as a separate item. NCR Silver does this with ease and probably other systems do to.

Review Source

SW

Simon W.  
Owner  
Sporting Goods  
Used the software for: 2+ years

### "Customer support representative was superb!"

August 15, 2017

5.0

Pros

Customer support representative in support was superb today i had a couple of problems, solved very efficiently and quickly.

Cons

we've been with epos now since 2015 and apart from some long wait times for support there have been very few issues

Review Source

VJ

Vicky J.  
Owner  
Entertainment  
Used the software for: 1-2 years

### "Excellent Customer Service"

August 15, 2017

5.0

Pros

When I called customer service. He was amazing and resolved all the queries that I had through remote support. He explained everything clearly as he resolved the issues and not once did I feel that I was been rushed. One very happy customer, thank you

Cons

I was a bit skeptical about remote support at first thinking it would be a nightmare if we had a serious problem but it works brilliantly

Review Source

AM

Andii M.  
Sales Assistant  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Support is the best around!"

July 12, 2018

5.0

Pros

We've been working with EposNow for a few months now, and even with our start-up issues, they've been great. The support staff is personable and helpful to an incredible degree. The smallest thing he will do his upmost to help with. We had him come down to London to troubleshoot, and even with our connectivity issues he was able to get us up and running in both our shops. An absolute asset to the company and I'd recommend anyone to contact him when using EposNow!

Cons

Takes a while to get used to the interface, but as said before the support is so good I know I could easily call if I'm confused.

Review Source

Response from Epos Now

August 1, 2018

Hello Andii, Thank you for leaving such a lovely review. I am so glad to hear about your experience with us at Epos Now. We are incredibly proud of our support team and I am glad to hear that we have been able to help you get up and running in both of your shops. Will really enjoyed coming to visit you and he will be really pleased to read this review! Many Thanks, Naiomi

RG

Raymond G.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Terribly Poor Support! Please avoid!!!!!!"

June 3, 2022

3.0

Not much benefit

Pros

Easyt to use and works perfectly fine. Had to work our our own way around it as the support was terrible

Cons

Poor support. I waited for over an hour just to get support for a minor issue. Am so shocked about the poor support!!!

Review Source

GR

Gee R.  
Managing Director  
Retail  
Used the software for: 6-12 months

### "Not as good as they say."

April 13, 2017

2.0

Overpriced hardware. You can get any PC a lot cheaper to run the cloud Base software. Button colours are limited. And the default blue is hard to read. You can't add the miscellaneous buttons to any product. Also, you can't change the colours or arrange the miscellaneous buttons. The key on the screen seems to float around forever. I can't disable it. I can't add my card terminal to the hardware.

Pros

It's a epos system. I can't find any that good to say . I wish I never signed that four year contract.

Cons

There are to many cons to name in this section so I have listed in general comments. Ideally this not what I had in mind.

Review Source

JB

Jan B.  
Teacher/School Store Manager  
Retail  
Used the software for: Less than 6 months

### "EPOS has been great to work with and get us trained!!! "

October 15, 2018

5.0

Customer support was so professional and helpful to getting us up and running!!! Great job!!!

Pros

The switching to a new system has been wonderful and our inventory was able to be entered perfectly!!! They have been very patient when giving us training and responded to all of my questions with a calming voice. I love when he can "take over" my computer and show me how to find reports for tax purpose or run daily inventory. This is a great feature and so helpful!!! Support team is top of the line helpful!!!

Cons

None so far. We did have damage to the drawer and printer and they were great about sending us a new ones and got them set up quickly.

Review Source

Response from Epos Now

November 15, 2018

Hello Jan, Thank you for leaving Eposnow a review, your feedback is valuable to help us grow our products and business. It's really great to see that you have rated us 5 stars and have had a great experience when dealing with us, if there is anything else you need help on pleased do let us know. Kind Regards James

C&MD

Chris & Mark D.  
Owners  
Retail  
Used the software for: 6-12 months

### "Epos Now review"

June 7, 2017

5.0

was called and informed that changes can be made to the system in due time due to the hard work of the software team.

Pros

Great service, very helpful from purchase to setup and everyday use. Being in the medical field, it's somewhat complicated to find a POS that will allow our business to look clean. Would recommend this product to every busy.

Cons

My only negative is that the miscellaneous products does not have a set cost price that I can attach it to. If it did I would be able to give a better report for the margins for products that aren't sold as frequently.

Review Source

MJ

Max J.  
Manager  
Furniture  
Used the software for: 6-12 months

### "Find Something Else"

July 11, 2017

1.0

Spend the money and buy Quickbooks POS or something specific to your industry

Pros

Liked the screen layouts and way system 'held' custom orders. Liked the customer support team even though None of our requests were met or resolved

Cons

The way the system incorporated Taxes was horrific. System was a hybrid restaurant / retail solution but not specific to either. If you are a British business this may work I don't know, but for a US retailer this system is a problem. And no attempt to fix by the software writers. I would Not recommend this product.

Review Source

PD

Pujan D.  
Owner  
Supermarkets  
Used the software for: Less than 6 months

### "Best POS customer service provider out there!"

October 30, 2019

5.0

I appreciate the way Epos handles their customer support. It is pretty much 24/7 and the customer service dept is helpful and understanding of the clients, walking me step-by-step through any problems/questions I encounter.

Pros

The thing I like most about the software is that I can access my data and sales information from anywhere. I can check/make changes at home from my mobile device, home desktop, or my laptop.

Cons

The thing I like least about the software is that it can take awhile to get used to all the different options/buttons that Epos offers. It can be pretty daunting in the beginning and will definitely take time to get used to how the software operates but once you get the hang of it, it isn't as bad as it seems.

Review Source

VM

Vijay M.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Care plan con "

April 1, 2022

4.0

Ok. They sold us the caer plan and said you can cancel after 12 months which we have in writing and now they are saying we are not able to cancel so a bit of a con.

Pros

Overall easy to use and works for us and the reviews overall we’re positive

Cons

The customer support is terrible they have no clue how the system works. Have rang 10 time sift the same issue and they have no clue how to rectify the issue so gave up.

Reason for choosing Epos Now

Price

Review Source

MF

Mike F.  
Owner  
Retail  
Used the software for: Less than 6 months

### "No support when things break or dont work"

May 11, 2022

1.0

Dont believe the sales hype

Pros

Ease of set up. Basic setup and talks you through the setup process

Cons

None existent support,cut you off, request same information over and over

Review Source

MN

Marcia N.  
Owner  
Sporting Goods  
Used the software for: 6-12 months

### "Epos Now user"

October 3, 2019

4.0

Pros

works well for what we do. I do like the Epos Now Community. It has helped a alot. I would like to be able to send invoices fro the system as well as have a manual.

Cons

No supportive literature. The program seems written for British companies not so much American. I cant email invoices.

Reason for choosing Epos Now

Just seemed it had what we wanted

Review Source

RS

Robert S.  
IT Support Manager  
Retail  
Used the software for: 6-12 months

### "Broadwindsor Craft Centre"

August 15, 2017

5.0

I'm sure any future issues will be answered in the same manner and look forward to continuing working with Epos Now.

Pros

Today's session was very easy to follow and understand. The session was conducted by customer support team and was made easy by his willingness to listen and be very patient. I would like to thank him for a most enjoyable working afternoon with all queries answered using his knowledge, suggestions, and expertise. We had multiple issues however they were discussed and each answered quickly in as much depth as required.

Review Source

NT

Natalie T.  
owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Stay away this is the worst company ever"

October 22, 2021

1.0

worst company never get a straight answer never even got my product

Pros

Nothing cant even get equipment delivered

Cons

Service broken promises stayed on the phone to be feed more bullshit and lies

Reason for choosing Epos Now

seemed like a good product but full of broken promise and lies

Review Source

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