# Page 23 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of Epos Now

## Showing most helpful reviews

Showing 551-575 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HH

Harry H.  
Business Development Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Epos WOW!"

April 25, 2018

4.0

Its an Epos system that is truely future proof

Pros

Great epos system, really easy to use and it integrates very well with lots of other software platforms

Cons

Support can be a little slow, The price is also pretty steep as everything seems to be an add on rather than included

Review Source

MO

Matt O.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Genuinely brilliant at every point of contact"

December 13, 2017

5.0

Pros

My implementation consultant at EposNow was genuinely brilliant at every point of contact. We'd got an incredibly tight deadline to have our till systems up and running, which, without her help, we'd have had no hope of achieving. She was personable, understanding and most importantly both clear and efficient. As someone who hadn't had a massive amount of exposure to the EposNow system, she communicated it's functions and features clearly enough that I could then immediately train others extensively and to an intermediate standard. Great service from the EposTeam, the integrations consultant included for his efficiency with our WorldPay integration. A massive thanks, especially to my implementation consultant. Top Work! Cheers Triumph Motorcycles

Review Source

JC

Jo C.  
Project Coordinator  
Retail  
Used the software for: Less than 6 months

### "Awesome - excellent service from sales, to installation, to training."

June 29, 2018

5.0

We are extremely happy with our purchase overall. The solution is leagues beyond our previous POS software and the cost to switched worked out to be less that the cost to upgrade.

Pros

It is a very intuitive software. The step by step guide in the back end made the set up easy and tech support was very quick to respond and address any issues that arose. The look and feel of the system is also very modern both from the front till to the back end reporting. Another plus was that the software and hardware came as a package deal and it was the most cost effective option for our organization.

Cons

Setting up invoicing for customers on account is not particularly user friendly, but part of the problem is that we have a unique set up in that we sell services as well as retail products.

Review Source

RM

Robert M.  
Programmer/Manager  
Sports  
Used the software for: 6-12 months

### "Programmer /User"

October 30, 2019

5.0

Pros

Good interface. Straight forward programming. Adaptable

Cons

Could use more copy and paste features to enter similar products. Be able to.use without having Epos printer printing receipt. Waste of paper.

Review Source

VD

Vincent D.  
President  
Retail  
Used the software for: 1-2 years

### "EposNow wont stop charging me after I canceled my Subscription"

February 2, 2022

3.0

We purchased this system over a year ago as we were looking to open a physical location separate from our online business. Because of the pandemic our plans had to change, & we never opened. We did not even get the system functional...only put in our company information....no inventory. I have spent over 3 months trying to cancel my subscription & they keep charging me. Customer Service is practically non-existent. I hate to pull my attorney in, but that is the next step.....does my $59 a month mean that much to them?

Pros

Price was reasonable & it looked like the system was what we were looking for.

Cons

Never got that far to have an opinion on this

Reason for choosing Epos Now

Price was reasonable & it looked like the system was what we were looking for.

Review Source

VO

Vishal O.  
Manager  
Hospitality  
Used the software for: I used a free trial

### "\[SENSITIVE CONTENT\] sold me 2 hardware pos which I am unable to do login. I didn't want software-mentioned"

October 20, 2021

1.0

giving stress to customers

Pros

Nothing

Cons

I haven't checked even. sold me the wrong product.

Review Source

MS

Maynard S.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Support not available"

April 26, 2021

5.0

No support, if you purchase don't pay right away, if you do they wont return your calls. I have had support tickets going over 2 weeks and no one will call you back.

Pros

easy to use cost effective stand alone

Cons

No support. Nobody ever calls you back.

Reason for choosing Epos Now

They promised timely support

Switched from

[AccuPOS](https://www.capterra.com/p/121583/AccuPOS-Point-Of-Sale-Software/)

system was getting old

Review Source

SS

Sally S.  
Owner  
Retail  
Used the software for: 6-12 months

### "Since installing be an Epos now system it has been great!"

March 13, 2017

5.0

Since installation an Epos now system Ito our store the support we have received has been excellent. Whatever the issue you can contact them in many ways with a quick response. They will stick with you until your issue is resolved.

Pros

Easy to use software Cost effective Sales reporting highlights my best and worst sellers and inventory control saves me hours a month

Cons

Took 5 days to get a replacement scanner out but that's about it

Review Source

JA

Jay A.  
Manager  
Retail  
Used the software for: 6-12 months

### "Excellent support!!"

July 7, 2017

5.0

Customer since October 2016

Pros

My implementation manager was very helpful in explaining how the Loyalty program works within EPOSNow. Our issue was resolved quickly and she took the time to show us how to utilize Promotions for the Loyalty customers.

Cons

There was an issue with finding where the award points were displayed at on the till side and with how much award was being awarded.

Review Source

VH

Victor H.  
Manager  
Retail  
Used the software for: 6-12 months

### "I am impressed with the Eposnow POS system and service"

October 30, 2017

5.0

Pros

I am impressed with the Eposnow POS system and service, and wouldn't hesitate to recommend it to whoever is seriously thinking about a point of sale system. it is one thing to own a system but it is another thing to be able to help when things go wrong (and they sometimes will). Eposnow has a knowledgeable team who know what they are doing and is always ready to help.

Review Source

NT

Nadia T.  
Owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "Adaptive Clothing Store"

June 7, 2017

5.0

Pros

The call is always informative, Customer rep has been very helpful. Got all my questions answered, no challenges. For support, he manages to find time to call me on a consistent basis.

Cons

Would love to be able to link eposnow to the web store I am creating. Have heard of an update that will allow such a thing to happen, just been waiting to know when it is available.

Review Source

CS

Cindy S.  
Owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "The customer support has been extremely helpful"

September 15, 2017

5.0

Pros

One of the customer representative has been extremely helpful and courteous today. My information was entered all wrong, and today Lukas helped me understand how to use the system, and offered to untangle the mess that was made.

Cons

Before customer support untangled the mess the system seemed very chaotic, but now that it is all squared away I love my Eposnow system.

Review Source

RL

Robin L.  
Founder  
Restaurants  
Used the software for: 6-12 months

### "Ok for retail terrible for full service restaurant"

August 23, 2018

1.0

Stay away if you are a restaurant

Pros

Nice printers.

Cons

Poor print direction. Hard to take multiple charges. Can't be used as system of record. Slow. Poor synching

Review Source

Response from Epos Now

September 4, 2018

Hello Robin, I am sorry to hear that you have experienced difficulty in using our system in your service restaurant. It is a shame to hear this feedback as we do have hundreds of full service restaurants using our system without any issue. I am keen to discuss this with you and arrange for a member of our technical team to contact you and test your network connection and printers to ensure they are operating effectively. Please, could you provide your best contact number so that I can give you a call? Many Thanks, Naiomi

CM

Crystal M.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A great tool for any business"

November 8, 2019

5.0

This software has made my book keeping a thousand times easier.

Pros

I like that it is user friendly and the back office functions make my paperwork so much easier to navigate.

Cons

Slow to load and could have better options for integrating rewards and gift certificates.

Alternatives considered

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

Reason for choosing Epos Now

The price was right and the reps were very helpful and informative.

Review Source

TB

Thomas B.  
Owner  
Retail  
Used the software for: 1-2 years

### "It is a joke"

May 12, 2017

1.0

Bought this system to improve our expanding business. Bought Bulk import App as an addition to our Espo system. This app absolutely ruin the whole system: deleted suppliers from the product, created duplicates and so on. It was a nightmare to complete purchase orders. We address the issue to our account manager. Days on waiting and no answer nor resolution. Chasing the case on the phone, hours spent on the phone explaining the situation then have to proof that this is not working. As the result .....we were told we will be refunded and we cannot use this app. All of the entries we will have to do manually.

Cons

No resolution at all to the situation. Beware of that. You have to chase for the resolution that might not be there.

Review Source

SS

Sarah S.  
President  
Sporting Goods  
Used the software for: 1-2 years

### "Features don't work as expected"

June 25, 2018

3.0

Pros

There is a lot of functionality in the software that works well - variants, product cost, and purchase orders.

Cons

The loyalty program, customer credit, and gift cards are combined into one feature. This did not work for us.

Review Source

RI

Rick I.  
owner  
Retail  
Used the software for: Less than 6 months

### "Misled by Salesman"

January 10, 2021

2.0

Pros

Relative ease of use, full set up for retail solutions for what I needed.

Cons

Shortly after ordering computer hardware from them, I recieved an email stating that I would have to sign up with their debit partner or have additional monthly costs. I clearly asked the salesman if there were any additional costs and was told no. I did say I would look at their payment processing partner but after seeing reviews I decided against them. After receiving the email, I contacted the a rep and said he would open a case for a refund. I heard from them once after that, only stating that the case had not been looked at yet. Its now been over a month since I heard from anyone at Epos. Ive sent multiple emails and tried to call but no one will get back to me. After showing they clearly have zero interest in resolving this, I do not want to use their software for my business and I want my money back.

Review Source

AB

Alex B.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "Amari was great and very helpful. "

August 22, 2017

5.0

Pros

He helped me set up 2 of my printers and fire open my cash drawer. His service was very streamlined and he told me it was his first day, he did a good job for that.

Cons

The whole set up is kind of complicated. It should be simple to just plug up a receipt printer and cash drawer, but my problem is fixed and I know what to do now for future reference.

Review Source

MS

Mamta S.  
Director  
Consumer Goods  
Used the software for: 6-12 months

### "had issues with till"

February 7, 2020

5.0

Great customer service support

Pros

All features are good to use Its very easy to use on till

Cons

none so far encountered. Happy with the software to be honest.

Review Source

BL

Bobby L.  
Owner  
Entertainment  
Used the software for: 6-12 months

### "Lukas spent quality time with me"

September 15, 2017

5.0

Pros

Lukas spent quality time with me walking me through so much valuable information. A credit to the team. I am in his debt. Great ambassador for your fine company. Bobby Lerz Owner, Hospitality Innovations, Inc.

Cons

The phone signal did not seem very strong. We had a few times we couldn't hear each other but Lukas still got the job done.

Review Source

NM

Nelson M.  
owner  
Supermarkets  
Used the software for: Less than 6 months

### "Easy to learn"

February 1, 2019

5.0

I like it a lot, but I'm still learning how to blend it with my accounting (Quickbooks)

Pros

It is Simple to understand, and fast setup. Our employees aren't techy, but Everything worked right out of the box.

Cons

But it's a little slow sometimes between back-office and the till, I believe because the hardware is dated

Review Source

Response from Epos Now

February 13, 2019

Hello Nelson. Thank you for leaving us a business review, your feedback is important to help us understand our customers and their needs. I'm pleased to read that you and your staff are finding the software easy to use, the system is customisable allowing you to have the layout which best suits your staff and business needs. We invest heavily in upgrading our systems and value your feedback regarding the speed of the system, I will pass on your feedback to our development team, Kind Regards James

hA

hassan A.  
UI UX designer  
Restaurants  
Used the software for: Less than 6 months

### "well known POS but"

June 28, 2018

3.0

they have a little bug like the layout in forgetting password page. and it's sometimes not a clear button like the sign in if you at sign up page.

Pros

epos have massive feature will satisfy the most of your need, you can do a lot of things and didn't affect the usability too much. and the branding, color is great.

Cons

the style is little boring but we can say it's function. there are a lot of blue everywhere. not easy to start to use i think they need little improve in user experience and more improve in user interface

Review Source

JR

James R.  
General Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fantastic help from the Support team..."

August 15, 2017

5.0

Pros

Fantastic help from the Support team who were incredibly patient in resolving our issue. Well done and thank you all for sorting us out and getting us up and running again!

Review Source

JV

Jacki V.  
Manager  
Retail  
Used the software for: Less than 6 months

### "EPOS Engineer was absolutely brilliant "

October 30, 2017

5.0

Pros

Lewis the EPOS Engineer was absolutely brilliant. I cannot stress enough how patient and helpful he was. He was very clear in his instructions and answered all our questions really comprehensively. He was easy to approach and has a superb professional manner. We have staff at all levels and he was able to advise all of them at their level. He was absolutely brilliant!

Cons

We would like a report that shows what has been sold within a set date range. At the moment we can get information by category but would like to run a report per product in each category. This can be done by exporting the information to excel at the moment but we would like an easier way to do this.

Review Source

TG

Travis G.  
Owner  
Retail  
Used the software for: 6-12 months

### "Very Knowledgeable "

September 5, 2017

5.0

Pros

We were having problems using our receipt printer but we call in to David and he was able to remote in to our system and get our printer up and running and set us up with the booking app for our business.

Cons

The only issue we've running into so far was the issue with the receipt printer but was able to get that resolved.

Review Source

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