# Page 24 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 24 - Reviews of Epos Now

## Showing most helpful reviews

Showing 576-600 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LP

Lacey P.  
Consultant  
Restaurants  
Used the software for: 6-12 months

### "Customer service and integrations "

November 17, 2017

5.0

Customer service agent did everything he could to help me and stuck with me till it was resolved. Great job!

Pros

Customer Service Reps are very knowledgeable and helpful. The software is pretty straightforward and easy to use

Cons

.

Review Source

MA

Moe A.  
Owner  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Great Help"

August 9, 2017

5.0

Pros

Customer rep. was a great help and he was on top of his work. The software fits our needs nicely and I look forward to continuing our relationship with Epos Now.

Cons

Unfortunately I didn't want to get on the phone and had to because live chat wasn't available. They said the US is working on getting it soon though.

Review Source

DC

Duncan C.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Epos Now Review"

February 3, 2019

5.0

The ease in which cash handlers can use the system. Saving money and time because the system is geared to retail.

Pros

EASE OF USE DESIGN SUPPORT AND TRAINING FROM TECHNICAL CENTRE INFORMATION AT THE PRESS OF A BUTTON

Cons

CHANGING BETWEEN CASH OPERATORS IS A BIT SLOW

Review Source

Response from Epos Now

February 7, 2019

Hello Duncan. Thank you for leaving us a business review. It's really great to hear that you are finding our fully customisable system easy to use. Our cloud based system makes it easy for our award winning support team to remote on and provide technical support, this means less downtime for your system and your business. Regarding the swapping between operatives, I can see you have our swipe card log in, if these are not working as expected please do give us a call and we will look in to this for you. Kind Regards James

ML

Mirko L.  
Head Chef  
Restaurants  
Used the software for: 6-12 months

### "Very user friendly software"

June 7, 2018

5.0

in general good management software

Pros

easy clear interface many options to organise the stock the staff payroll and very useful tracking of the items sold by category

Cons

Other than some analytics components the software is complete and very satisfactory in all aspects of the business operations and stock management

Review Source

AJ

Akam J.  
Shop assistand  
Restaurants  
Used the software for:

### "Will not recommend to no one waste your money and your time , if you know anything about software you would not buy it. As soon as they take your money you can't cancel the order for any reasons. Just lost 2.5 grand rubbish again Even don't think bout to"

July 19, 2017

1.0

Will not recommend to no one waste your money and your time , if you know anything about software you would not buy it. As soon as they take your money you can't cancel the order for any reasons. Just lost 2.5 grand rubbish again Even don't think bout to call them they ripped me off already

Pros

Will not recommend to no one waste your money and your time , if you know anything about software you would not buy it. As soon as they take your money you can't cancel the order for any reasons. Just lost 2.5 grand rubbish again Even don't think bout to call them they ripped me off already

Cons

They just take your money Will not recommend to no one waste your money and your time , if you know anything about software you would not buy it. As soon as they take your money you can't cancel the order for any reasons. Just lost 2.5 grand rubbish again Even don't think bout to call them they ripped me off already

Review Source

MG

Mark G.  
Owner  
Retail  
Used the software for: 6-12 months

### "great customer service"

June 12, 2017

5.0

Pros

Rep gave great customer service and was able to get our issue fixed in timely manner, He know how to resolve the issue as soon as we called in

Cons

Nothing too serious, we had an issue with using the customer template at one point in time, but after talking to a rep we figured out what the issue was.

Review Source

TC

Tori C.  
Manager  
Building Materials  
Used the software for: 6-12 months

### "E and H Homecenter"

June 6, 2017

5.0

Pros

One of the customer representatives has been a great help to us concerning our inquiries about the system. She is always willing to help and finds ways to benefit our company's till.

Cons

Have had small issues in the past with connecting remotely for support because we are located in Haiti.

Review Source

CH

Clayton H.  
Owner  
Retail  
Used the software for: 6-12 months

### "Very Helpful"

August 16, 2017

5.0

Pros

Very fast and helpful service, was able to help me install software and get printer and cash drawer back up and running

Cons

I was having problems where I was unable to sign out of a demo account that was made for me, but the agent showed me a work around to avoid that problem in the future.

Review Source

CG

Casey G.  
Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "One of the customer rep was fantastic to work with"

September 15, 2017

5.0

Pros

He was fantastic to work with. Always quick to respond, easy to work with and helped me a lot. I would highly recommend him to anyone. He was great.

Cons

The barcodes for what ever reason would not scan. I just closed the program and re opened it so it could sync and it worked perfectly.

Review Source

vD

vishal D.  
GM  
Hospitality  
Used the software for: Less than 6 months

### "If using for restaurants in Canada stay away"

May 15, 2021

1.0

Very poor in handling situation

Pros

Customer service service was great till they realized every integration they had promised didn't exist.

Cons

They literally washed their hands and havent bothered to comment or reach out really poorly handled. Sitting with the system in a box that has been paid for and has no use, only people selling these system realize small businesses run in a really tight budget and a company that is trying to position themselves as leader in this industry dont even bother to return a call or message is very unfortunate. Hard lesson learned have hopefully this goes to someone in the organization who can make an attempt to fix this for us.

Reason for choosing Epos Now

Was really hoping this system would do what we were promised, didn't offer online ordering integration or with the current payment processor.

Review Source

CM

Chris M.  
General Manager  
Retail  
Used the software for: Less than 6 months

### "Great Product and Awesome Support"

November 2, 2020

5.0

I like it. I really appreciate the knowledge, patience and dedication from the rep Marcela who scheduled worked with my schedule to schedule time for a tutorial and walkthrough and not ending the call until she was sure I was comfortable.

Pros

I am able to track inventory and sales with no longer relying on memory and spreadsheets.

Cons

Its a little cumbersome but once you get the hang of it you see nothing but value.

Review Source

AJ

Aaron J.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "On Sale by now"

July 18, 2020

1.0

Horrible, Frustrating and irritating

Pros

Nothing so far complete waste currently can't find anyone to assist with implementation and credit card terminals. After being held to one time only only for this call price and grand promises of excellent customer service. Only for this to be a excellent sales team that sold me a nightmare of a product to deal with alone.

Cons

Everything 1. \[SENSITIVE CONTENT HIDDEN\] of the implementation team 2. Evo payments 3. The helpless training videos 4. Horrible customer experience 5. Understanding of products 6. Functionality of products 7. Being placed on hold and never being responded back too, or being told they will get someone to assist and it never happening 8. THE WHOLE EXPERIENCE AND NOT ONE BEING PROFESSIONAL.

Reason for choosing Epos Now

I believed the sales pitch, shouldn't have happened.

Review Source

JB

Joseph B.  
Business Owner  
Retail  
Used the software for: I used a free trial

### "Fraud do not buy"

December 19, 2021

1.0

He said you still have access the software we are still charging you a year. I DO NOT have the epos and I DO NOT have the access. THIS IS THE FRAUD.

Pros

Epos did not send the Epos, I canceled the product. They are still charging me every months.

Cons

I called many times does not go through the customer service.

Review Source

CH

Chris H.  
Owner  
Building Materials  
Used the software for: 6-12 months

### "Staff are very patient and helpful"

June 26, 2017

5.0

Pros

It does the job we need it to do, haven't used half the features yet but will do in time. The staff are very patient and helpful sorting out problems.

Cons

After updates there can be problems logging on however the staff are there to sort the problems out when they arise

Review Source

SS

Satah S.  
Management Assistant  
Museums and Institutions  
Used the software for: 6-12 months

### "Excellent service and support"

August 15, 2017

5.0

Pros

I received excellent service and support from Ash recently. He was through and patient in helping me with my epos problem. Thank you.

Cons

Sometimes the wait for support can be quite long but recently it's not been too bad. That's really the only con I've experienced.

Review Source

SS

Somtat S.  
Director  
Restaurants  
Used the software for: Less than 6 months

### "Eposnow Business who listen only their own voice"

October 11, 2022

1.0

Not sure about the product experience but the service is very poor.

Pros

\- easy to buy the product but the rest is fail

Cons

\- Cannot return for any reasons - £1,000 ext VAT cancellation fee - poor service support - please record all conversation as cannot trust especially the sale team

Review Source

SA

Sonam A.  
Software Engineer  
Retail  
Used the software for: 6-12 months

### "Value for money"

July 31, 2018

4.0

Pros

It has very good features in comparison with other pos systems. It is very easy to use and simple operate.

Cons

Need to improve customer support. Processing time can be improved so that it would take just fraction of seconds in processing.

Review Source

Response from Epos Now

July 31, 2018

Hello Sonam, Thank you for rating us so highly. I am very glad to hear that you are making the most of the features that Epos Now has to offer. Our user friendly interface is easy to navigate and I am pleased to hear that you have found it simple to use. In regards to customer support, I am sorry to hear that your experience has been less than perfect. We welcome any feedback to help us improve so please do contact us directly should you have any suggestions. Kind Regards, Naiomi

MC

Miles C.  
Owner  
Retail  
Used the software for: 6-12 months

### "Great Support"

July 21, 2017

5.0

Pros

great service very helpful definitely worth it.A++ I needed assistance with upgrading the software and the agent was able to help me very quickly

Cons

I'm still new to the system and anytime I do need assistance I'm able to call in and get great customer service.

Review Source

DL

Doug L.  
manaGER  
Food & Beverages  
Used the software for: 6-12 months

### "Would not cancel"

March 8, 2024

5.0

Customer service is non existant

Pros

Pretty easy to use even for a non technical person

Cons

They will not cancel my subscription , keep charging me and will not respond to me request's to cancel

Review Source

Response from Epos Now

April 13, 2024

Hello Doug L, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, EposNow

AS

Alia S.  
Manager  
Retail  
Used the software for: 6-12 months

### "Fantastic customer support"

June 2, 2017

5.0

Pros

Easy to use and the support team is a great help always. Very fast delivery of equipment and simple to setup

Cons

I wish it worked with quick books desktop as I now have to use quick books online instead. But the online version seems more robust so it's ok

Review Source

JP

Jerri P.  
Owner  
Furniture  
Used the software for: 6-12 months

### "Customer support representative helped me today and was very …"

August 16, 2017

5.0

Pros

Customer support representative helped me today and was very helpful and professional i thank him so much for his patience great customer service!

Cons

I was unable to figure out how to use my credit card hardware. But was able to at the end of the call.

Review Source

ED

Emiy D.  
Owner  
Retail  
Used the software for: 6-12 months

### "Epos Now"

February 9, 2018

5.0

Pros

Very good deal for your money, Very functional software system, Very easy to understand and train employees on

Cons

Without support ticket, long wait times to customer service at certain times of the day but they are continually working on improving this

Review Source

KM

Kei M.  
Manager  
Restaurants  
Used the software for: Less than 6 months

### "You get what you pay for"

July 6, 2018

2.0

Pros

Software is only a month, hardware is a big screen...so you might want to go with an Ipad POS depending on your store

Cons

Implementation manager does not really seem to understand my business and what my needs are. My place is in CA and they are in FL so it is very hard to schedule time for training. The other costs are outrageous. Bulk Import is not free and cost ... for an app...just bulk import. They charged me... Outrageous. Looks like they make money off of these little things and not software. The sales guy really failed to say that. Well of course he wouldn't if I didn't ask...

Review Source

KM

Kevin M.  
GM  
Retail  
Used the software for: 6-12 months

### "Love the support "

June 23, 2017

5.0

Mineral Springs Resort (Demetrius)

Pros

Issue was resolved without any problems and the agent/associate was very professional and knowledgeable

Cons

Wait times are longer than expected in the afternoon / minor issues with the vantiv terminal sometimes

Review Source

MJ

Melissa J.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "BAMDesserts"

July 13, 2017

5.0

Pros

My support agent Jess was very patient and helpful with getting our system setup. EPOS support cares about their customers.

Cons

The update for the latest version of their till app took about twenty minutes to get completely installed.

Review Source

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