# Page 25 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 25 - Reviews of Epos Now

## Showing most helpful reviews

Showing 601-625 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Al G.  
Manager  
Retail  
Used the software for: 6-12 months

### "Helpful"

July 21, 2017

5.0

Pros

Jess has every helpful and explained every thing to me and made it easy to understand what I was doing.

Cons

Had to update my computer before I could use my Epos Now till and it took a little bit longer than we had expected.

Review Source

DJ

Deanna J.  
Worker  
Entertainment  
Used the software for: 6-12 months

### "Very Helpful"

June 30, 2017

5.0

Pros

Agents are very friendly and helpful, I was able to call in and have a agent remote in and fix my card machine.

Cons

We've had a few issue with the card, and employee swipe cards, but those issue were able to be resolved.

Review Source

HM

Heidi M.  
Owner  
Retail  
Used the software for: 1-2 years

### "Overall a simple system to use"

November 21, 2018

4.0

Pros

Pretty simple to manage basic point of sale and stock. Customer service is always above and beyond my expectations.

Cons

I would have preferred that it came with a manual so I could read it home how to use all the different functions rather than on line. I would rather have simply bought it outright then have it constantly be updated, changed and pay monthly for it.

Review Source

TG

Tracy G.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Extremely Satisfied"

August 16, 2017

5.0

Pros

Epos Now has been extremely helpful with getting my system set up and ready before my store opening. The representatives are always very professional and polite and get done what is needed, no matter how difficult the issue.

Cons

I have only been using Epos Now for a couple of months now but the one con that i have noticed is that my package arrived a few days later than scheduled, this turned out to be because i purchased on a Friday afternoon. i currently do not have any negative comments towards Epos Now as a company or any of their support representatives.

Review Source

BT

Brinomar T.  
Process Engineer  
Arts and Crafts  
Used the software for: 6-12 months

### "An easy to use software"

March 8, 2018

5.0

Pros

Easy to access modules. As a beginner, I don't find any trouble navigating and using this software because the things I needed is directly present in the home screen. All I need to do is just click and type.

Review Source

AH

April H.  
Owner  
Retail  
Used the software for: Less than 6 months

### "E Vapor Hut"

June 7, 2017

5.0

Would recommend to everyone.

Pros

Great job! I've been struggling with setting up the program for weeks and haven't had much success emailing epos. But a customer representative took his time and answered each of my questions! He was very professional and if he didn't have the answer he found it for me! Give that guy a raise, he's the best Customer Support staff member I've encountered thus far!

Cons

As of now, I do not have any cons for the system. I am still awaiting the launch of the update as well as weighing and would like to see pictures for products. The

Review Source

AB

Ahsan B.  
Director  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Hidden charges Epos company charged bad "

November 18, 2020

1.0

This Epos company mugged their customers money don’t sign the contract they charge hidden and advisors are not helpful

Pros

Not fulfilled the requirement of my buisness

Cons

Rubbish software even Internet not connected very bad

Reason for choosing Epos Now

They trapped customers on fone and social websites don’t trust this company

Review Source

FH

Farkhad H.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "Nature's Soul Cafe"

June 9, 2017

5.0

Pros

Customer service technician helped greatly with all of my issues regarding the Epos staff management.

Cons

I am waiting for the launch of the new updated version of the app which I am told comes in July

Review Source

CG

Chris G.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Would recommend"

September 23, 2017

5.0

Pros

After dealing with some express and direct epos dimwit's these guys brought a ray of light to what I thought was going to be a dark and expensive failure. Epos Now helped me set up in minutes and one of the customer reps. was more than helpful in showing me around the various functions of their software. EXTREMLEY helpful & I would recommend these guys to anyone else looking to get their business up & running with an Epos system.

Cons

Previously had a poor experience with other epos providers but am very happy with the service from epos now.

Review Source

AJ

Amanda J.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Worst POS system EVER"

January 10, 2022

1.0

I would NEVER purchase this system EVER!!!

Pros

Nothing support is horrible, system is not user friendly. Cheap equipment ZERO HELP with setup

Cons

NOt user friendly support wont help you. They are not in the USA

Review Source

GK

Garry K.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Unbelievably Poor sales tactics and Customer Service."

February 16, 2017

1.0

I was sold this at a time when I clearly stated it was of no use but told I had a free month and that it was £p/month then after a month or two when I was set up I could come down to £. I was told the best solution for me was an izettle card reader and so I signed up as IU'd been considering taking card payments for some time. Firstly, the first month wasn't free! I was extremely busy moving into a new premises and never even used the software. In the second month after finding out the £ was before VAT (no one told me) and I still hadn't used the system I finally spoke to an adviser who told me i was to receive training etc. I agreed a time and there was no call back on that date and that time. Time's money and that time were now gone. What's more iZettle wouldn't authorise an account for me and wouldn't state why. When I informed Epos Now I was informed that they wouldn't take my card reader back and it was to be returned to iZettle. iZettle however (surprise surprise and understandably) said the opposite. I cancelled £ down and asked that I be refunded for the first month and the card reader. I was told I would not be refunded, not for the free month, nor for the card reader. To be honest, I'm actually astonished at this. The company sold me something which has never been used and is no use to me and won't accept it back despite their name being on the receipt. You can make of that what you will . Would I recommend it? Based on my experience...? Definitely not!

Pros

It's potential

Cons

Dodgy sales tactics and poor customer service.. Very poor!

Review Source

VA

Vikki A.  
Manager  
Restaurants  
Used the software for: Less than 6 months

### "This company knocks spots of the other companies"

December 9, 2017

5.0

Pros

My implementation consultant was an absolute star - to be fair all the staff I have dealt with are brilliant but as my implementation consultant was responsible for my training then of course most of the praise goes to her. Lovely professional personality - great positive frame of mind. Very well spoken, clear and easy to understand - a total joy! I shall be purchasing another till from this company for my other business. DO NOT HESITATE - this company knocks spots of the other companies. Seriously - don't go anywhere else.

Review Source

AM

Amelia M.  
Owner  
Retail  
Used the software for: 6-12 months

### "Brilliant for my cafe!"

July 2, 2016

5.0

Pros

Great stock management system has enabled me to gain information I never even thought of before! I am able to track my best sellers and worst and see profit margins across my product lines. The sales team were great the whole way through and when my hardware arrived someone from the support team called me and had my full system setup in 10 minutes...it doesn't get better than that

Cons

I would like a few more options for running promotions but they have a great section in the software where customers can vote for new features, again amazing service!

Review Source

BM

Brian M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Epos Now review"

September 15, 2017

5.0

Pros

excellent support representative! He answered all of our questions very quickly and efficiently while resolving all of our problems. He also recommended a few options that would benefit us using the Eposnow POS system. I could tell that he knew what he was talking about and am confident that he would be able to help our company with any other problems or questions that would arise in the future!

Cons

I do not have much time to get everything setup. I wish I could get this system set up a bit faster.

Review Source

MH

Martyn H.  
Manager  
Retail  
Used the software for: Less than 6 months

### "One of the best in the market"

November 23, 2017

5.0

Pros

customer service agent did a fantastic job during my one-day training course. Before the training day the system seemed quite difficult to navigate however now a week later I'm really enjoying using the system and can see why it's regarded as one of the best in the market. What's been the most impressive about them is that after the training was finished he wasn't uncontactable, via email he has helped me with numerous queries after the training which is above and beyond what I expected!

Review Source

AA

Anthony A.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "I have literally never had a better …"

August 29, 2017

5.0

Pros

I have literally never had a better customer service experience than i have with Epos Now. Our business is unique and was always going to throw up some teething problems implementing the software but their friendly attentive service and attention to the tiniest detail or issue was incredible. I can not recommend EposNow enough after having such a terrible experience with Intelligent POS. Thanks to customer representatives and the rest of the team for their professional and superb service.

Review Source

CK

Christie K.  
Owner  
Supermarkets  
Used the software for: 6-12 months

### "Epos Now review"

July 26, 2017

5.0

Pros

Customer support has been very helpful with the issues we were having with the credit card system. I highly recommend epos.

Review Source

MR

Miranda R.  
Manager  
Sporting Goods  
Used the software for: Less than 6 months

### "Elk Harbor"

June 29, 2017

5.0

was very nice and i cant thank her enough for getting our inventory in as fast as we have been sending it she was awesome thank you

Pros

Our implementation manager jessica was very helpful and understanding with us she was able to answer all of the questions we ask her she walked us through all of our back office and showed us how everything worked then she walked us through our pos side also

Cons

Waiting for the newly added integrated app Appointedd to be available for use with booking our customers

Review Source

BM

Basem M.  
Director  
Restaurants  
Used the software for: Less than 6 months

### ""

July 25, 2022

1.0

Very bad customer service

Cons

Bad customer service Very bad delivery time

Review Source

CB

Christy B.  
Owner  
Retail  
Used the software for:

### "Thiago was great in helping us set up …"

July 10, 2017

5.0

Pros

Customer support representative was great in helping us set up our new EPOS Now system. He was extremely helpful in answering all of our questions and getting us started on the right track. We look forward to talking to him in the future if we have any other questions.

Review Source

MR

Mandy R.  
Financial director  
Restaurants  
Used the software for: Less than 6 months

### "Everything in one box!"

June 22, 2017

5.0

Still getting to know the system so I'm sure we will be able to provide better feedback in the future . I do know there is more functionality than you could ever wish for .

Pros

The clocking in functionality will help us to save alot of money and the telephone support has been second to none , with all the hundreds of questions I need to ask being answered clearly.

Cons

We won't be using the payroll app as it's alittle basic for our requirements, however for a smaller business I'm sure it would be perfect.

Review Source

IJ

Ian J.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Breath of fresh air "

September 26, 2017

5.0

Pros

Following a very poor service from other provider it was a 'breath of fresh air' when we started to talk to Alkis at Epos now. It is early stages of our dealings with the company but if their product we have purchased and the rest of the service they supply is as good as that we have received so far from Alkis we will be really pleased.

Cons

I had a bad experience with another provider but I am happy with the product I have purchased from Epos Now.

Review Source

JH

James H.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "The biggest Hoax"

January 7, 2017

1.0

They lead you to believe everything works like a champ, offering that the system has a queen's approval. If the Queen used it she would know better. The customer service is a joke, don't call during business hours cause they will keep you on hold for an hour, while you can't ring up any customers. or the cash drawer won't work, or printers fail, or any or all receipts rang in just disappear, so better write the order down or you lost the order.

Pros

When its closed

Cons

Fail to save tickets, fail to utilize the cash drawer, printers fail, lost receipts

Review Source

AO

Alli O.  
Owner  
  
Used the software for: Less than 6 months

### "HORRIBLE HORRIBLE HORRIBLE"

February 26, 2018

1.0

Cons

I WISH I COULD GIVE 0 STARS!!!! HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! After 3 weeks of dealing with incompetence I was sent a new printer WITHOUT the cords!!! Seriously?!?!?! And when I want to speak to a manager, they tell me they are too busy with other calls-so there are that many unhappy people that I have to wait in line to speak with someone in charge? That's not a good sign. Just started with them and SERIOUSLY UNHAPPY!!!

Review Source

JH

Jorge H.  
Owner  
Supermarkets  
Used the software for: Less than 6 months

### "Very Helpful"

June 28, 2017

5.0

Pros

The support staff was very helpful. He was able to answer and explain all questions I had. He was also able to install all drivers needed for my Till to work as we continued to work and help customers on our other device. We are very happy to be using EposNow for our business.

Cons

There were a couple of issue I had with my cash drawer but I was able to call in and have an agent looking in it now. Other than that things have been good.

Review Source

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