# Page 26 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 26 - Reviews of Epos Now

## Showing most helpful reviews

Showing 626-650 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AQ

Akmal Q.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Great feature rich POS"

February 16, 2018

5.0

Pros

Great feature rich POS, and good value for money. We have managed to setup everything as required for our Dessert Shop using Eposnow system. The customer service was amazing and our implementation manager worked with us to ensure all of our questions were answered throughout the initial setup.

Cons

I still have a lot to explore on the Back Office to implement stock level controls, but I would recommend EposNow to anyone.

Review Source

NR

Nina R.  
Owner  
Supermarkets  
Used the software for: Less than 6 months

### "Excellent Support & Customer Service"

July 18, 2017

5.0

Pros

Excellent Support & Customer Service. Tiago was very efficient and very helpful with updates, templates and further options that better suits our business. Thank you for all your help! Matt & Terry's Market

Cons

Excellent Support & Customer Service. Tiago was very efficient and very helpful with updates, templates and further options that better suits our business. Thank you for all your help! Matt & Terry's Market

Review Source

JS

Janice S.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very impressed with EPOSNOW!"

December 9, 2017

5.0

We have experienced one small issue which an engineer is coming to visit us to resolve. Everyone I have spoken to has been absolutely amazing and I am very inpressed with the software and the service.

Pros

Very impressed with EPOSNOW! Support and training have been excellent. Our implementation consultant has been extremely thorough and patient with all of us! Back office is user friendly and the till front is easy to use. Thank you again for all of your help!

Review Source

DE

Dewayne E.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Awesome"

November 6, 2018

5.0

None

Pros

Everything, great system to have for a small or large business

Cons

When items are on sale they need to remain at the listed price on tabs even when the sale is over.

Review Source

Response from Epos Now

November 19, 2018

Hello Dewayne. Thanks for leaving us a review, it's great to hear your feedback as this helps us to shape the business and grow whilst also providing a better service to our customers. We wish you well with your business and if there is anything you need assistance with please do contact us. Kind Regards James

AK

Anna K.  
Hr  
Hospitality  
Used the software for: Less than 6 months

### "Support "

August 2, 2020

1.0

Horrible

Pros

Quick end of day report Report are the only good features

Cons

No support tills are freezing if you looking for good Epos do not go with Epos now they will promise you everything and once you buy it u will regret

Review Source

DS

Dawn S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Really easy to set up"

May 4, 2018

5.0

Pros

I loved that it was so easy to set up and once I got into the nuts and bolts of everything it actually made it easier to use.

Cons

I think the biggest reason I left ePos Now is the customer service, you have to pay for support even for a simple question.

Review Source

LP

Lynn P.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Best in Customer Support!"

May 26, 2017

5.0

Pros

Software is very easy to learn and run smoothly! I can see that the system has so much to offer to help you run your business easily! I am under- using the system for my rental business is simple!

Cons

Only one thing that I wish this company would have had is to be able to work with my merchant account processor as I am not convinced using Vantive and Ego, both of this comapany had terrible reviews!

Review Source

JW

John W.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "Best example of an Epos system on the market"

June 22, 2017

5.0

Pros

I've seen and used other Epos systems and this is by far the best in terms of ease of use, layout and the support staff are friendly and helpful. There is also a Guide Me feature that enables me to learn how to use the system in my own time.

Cons

It would be useful if there was a printed guide for the system so that I wouldn't have to be physically using the system in order to be learning it.

Review Source

DP

David P.  
Manager  
Restaurants  
Used the software for: Less than 6 months

### "Excellent company so far"

November 27, 2017

5.0

Pros

Excellent company so far! Tried the free trial which helped to get used to the system then when we were ready they created a bespoke package for us. Have already used support to help us with our menu programming. Can’t wait to get the system up and running.

Cons

When phoning Support I have sometimes waited a while to get through to them. Other than that, they have been an excellent company.

Review Source

RS

Robert S.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Enjoy using Epos"

February 8, 2019

4.0

Pros

We have like how the software has been easy to use

Cons

We really can't think of any complaints with the software

Review Source

Response from Epos Now

February 14, 2019

Hello Robert. Thank you for leaving us a positive business review. Ease of use is a key design feature of our solution and i'm pleased to hear that you have found it easy to use. We use all feedback to continually learn and improve, and if you wish to provide any additional feedback please email customer-engagement@eposnow.com. Kind Regards James

RG

REBEKAH G.  
Owner  
Retail  
Used the software for: 6-12 months

### "GREAT SYSTEM AWESOME SUPPORT "

July 12, 2016

5.0

Pros

SWITCHING TO THIS SYSTEM FROM OUR PREVIOUS SALES SYSTEM WAS EASY AND SMOOTH. THE HARDWARE LOOKS GREAT AND IS EASY TO USE AS WELL. THE DELIVERY WAS TIMELY AND ALL THE SALES STAFF WERE HELPFUL. MY SUPPORT GUY KYLE WAS REALLY GREAT AT HELPING ME SETUP THE NEW SYSTEM. WE ARE VERY PLEASED WITH OUR INVESTMENT.

Cons

I HONESTLY HAVE NOT HAD ANY DISLIKES ABOUT THE SYSTEM, SO FAR SINCE WE HAVE BEEN USING IT EVERYTHING HAS BEEN GOOD.

Review Source

SM

Shannan M.  
Co-Owner  
Retail  
Used the software for: Less than 6 months

### "Initial Setup of Hardware was very easy, staff was incredibly helpful"

November 17, 2017

5.0

Agent did a great job during our intial setup. He was very helpful

Pros

The customer service reps there are very professional, and know how to get you setup pretty quickly. They also have been very willing to facilitate any and all trainging and answering software related questions. Great experience

Cons

.

Review Source

RB

Ray B.  
Owner  
Retail  
Used the software for: Less than 6 months

### "credit card reader not working"

June 28, 2017

5.0

excellent and curtious support

Pros

i was having trouble with the credit card machine not working so i called in and the support staff fixed it quick and was curtious.

Cons

when i arrived at my business the credit card was not working even though it worked the previous day, it was a minor inconvenience and i had to call tech support, where they were able to fix it in a matter of minutes

Review Source

BO

Barbara O.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Thiago is the BESTand GREATEST PERSON …"

July 18, 2017

5.0

Pros

Thiago is the BESTand GREATEST PERSON ON EARTH, he has programed our POS equipments where we are able to open our business tomorrow and tonight I can sleep peacefully. Thank You for the use of the POS equipment. MAHALO and ALOHA (THANK YOU) kIMO (oKIS iNC)aol.c

Cons

Had a shipping issue due to being in Hawaii but was resolved rather quickly by the support team and UPS.

Review Source

PC

PhuongAnh C.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Might be good but not for us."

July 21, 2017

3.0

Pros

Nice design with colors, clear to understand , easy to use, quiet convenient with everything stored on the same place.

Cons

Features not specially enough to pay for it. I still be able to access my documents from anywhere without paying. Processing payment method is limited. It seems very useful for restaurant and order but might not enough for rooms retailer like us.

Review Source

SD

Sally D.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Customer rep. was very helpful"

August 8, 2017

5.0

Pros

Customer rep. was very helpful in solving my issues. I am very pleased with Epos now - I have only been working with it for a few days but I know it is going to work much easier than my other POS system

Cons

Live chat is not currently available in the United States. Sometimes getting on the phone can be a hassle so I can't wait for that feature to be available for me.

Review Source

BB

Ben B.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Unsure at first but now very happy"

June 26, 2017

5.0

Pros

Amy is so helpful and explains everything to make it sound simple. Was really unsure about the system at the beginning but now I have had excellent training and feel more confident. Amy is truly good at her job.

Cons

The tablet we use has been a bit slow over the past few days which has been a bit of a problem but it's being addressed in a training call later today.

Review Source

MM

Mark M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "I did a lot of research before deciding..."

August 15, 2017

5.0

Lots more to learn I'm sure but great system.

Pros

I did a lot of research before deciding on Epos Now. Competitively priced with gold functionality and ability to integrate. Our implementation manager was great and got us up and running and we are now trading.

Cons

We had a little issue around delivery. We were on a short timeline but they pulled it out the bag in the end.

Review Source

JS

Jerry S.  
Owner  
Furniture  
Used the software for: Less than 6 months

### "The support staff was very personable and patient"

August 16, 2017

5.0

Pros

The support staff was very personable and patient in integrating my credit card account. He kept a conversation flowing, and did his best to make the experience as painless as possible. I appreciate the friendly support that this company provides.

Cons

We had a little connectivity issues which made it run a bit slow. It took a little more time than expected.

Review Source

RGG

Robert Gordenker G.  
Owner  
Retail  
Used the software for: Less than 6 months

### "good support on startup"

August 21, 2017

5.0

Pros

good support, quick, efficient. will continue to work with them. They called in exactly when they said they would. There is still some setup to do, but I am confident that eposnow will be there to help me.

Cons

We got disconnected during the call for a but. It seemed to be a problem with their connection. Made for a little longer of a phone call.

Review Source

WO

William O.  
Manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Fantastic service"

October 20, 2017

5.0

Pros

Fantastic Service from start to finish, Amar Mehta went out of his way on many occasions to help us , and made setting up the whole system so easy, he is a credit to your company and i would recommend him to anyone with epos now.

Cons

It would be useful to be able to edit orders after they have been put through if a customer changes their mind.

Review Source

JP

Jamie P.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "Fantastic system "

September 23, 2017

5.0

Very happy with Epos system and don't have any suggestions for improvement at the moment. Finding the system easy to use.

Pros

Fantastic system, simple to use, easy to manage products and stock. The staff were even better, was a massive help with the training and was always interested to assist with any questions. Would recommend to anyone interested in Epos systems.

Review Source

AJ

Abiola J.  
Managing Director  
Retail  
Used the software for: Less than 6 months

### "Great Analytics"

March 9, 2018

5.0

Pros

This software provides very good for generating insights to make informed business decisions. It’s cloud-based but also enables offline till operations until you are back online, then it synchronizes.

Cons

Upload of stock in bulk is challenging & laborious. You have to purchase another software from epos to enable bulk upload of new stock.

Review Source

FI

Faizan I.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Customer support representative "

August 22, 2017

5.0

Pros

spoke to Customer support representative. He was absolutely fantastic at resolving the problem. He this this extremely fluently and with great care and patience A credit to a great POS provider.

Cons

Was unable to print receipt at the beginning of my call, thought it be a simple set up, but was able to set it up with help of support.

Review Source

NR

Nadia R.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Hazel Howat"

September 19, 2017

5.0

Pros

Hazel was amazing! Really patient and caring with my problems, and there were definitely a few. Would definitely recommend her help in particular to anyone calling in, will be asking for her if I ever have an issue again.

Cons

Some of the stock management is a little clunky but it's likely we will get used to this over time using it.

Review Source

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