# Page 27 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 27 - Reviews of Epos Now

## Showing most helpful reviews

Showing 651-675 of 711 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DW

Drizzi W.  
Account Manager  
Entertainment  
Used the software for: Less than 6 months

### "Very easy time"

December 12, 2017

5.0

Pros

I have had a very easy time from the delivery to the set up and use of the point of sales machines from Eposnow. My point of contact at the company provided me with quick and adequate training that I was able to effectively pass on to my staff and was incredibly useful in answering queries. The support team was also excellent.

Review Source

SP

Steven P.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "They just want your money"

May 20, 2019

1.0

The experience was terrible. They don't want to help, they take your money and keep giving you reasons on why they can't give it back to you.... go with someone that will give you a money back guarantee. The salesman promised me things that weren't even ready and in production, and then denied me my $3K back when I didn't get what I paid for. Go with Upserve - you won't be disappointed. Lightyears ahead of EPOS.

Pros

Nothing - there was nothing special that other competitors don't already do as well or better

Cons

Everything - the system was clunky, the customer support was lacking - they just care about the check.

Review Source

RG

Rhonda G.  
Owner  
Retail  
Used the software for: Less than 6 months

### "They only want your money without supplying any service."

April 4, 2018

1.0

None

Pros

None. I was not able to use it due to poor setup on eposnow setup team. The UK Team seems to be a little more helpful but the US branch.

Cons

Their Customer Service is terrible. They will not keep appointments, never return any support ticket requests, and never call back when they say they will. I purchased this 2 weeks ago and it is still not up and running. I emphasized how important it was to get up and running before the 2nd quarter and that message went in one ear and out the other. I can not tell you how the program operates as mine does not work. According to them, \`there seems to be something wrong with your profile. \[Your problem\] has been escalated to the senior tech team.

Review Source

JS

Joanne S.  
GM  
Food Production  
Used the software for: Less than 6 months

### "Customer oriented"

October 26, 2018

5.0

Dedicated technical help made all the difference

Pros

I can keep track of ingredient inventory

Cons

iPad didn't work well with it. We purchased the touch screen

Review Source

Response from Epos Now

November 7, 2018

Hello Joanne. Thank you for leaving us a review, I'm sorry to hear you experienced some problems with the iPad. If your problems are persisting please contact us so we can look in to this for you. Kind Regards James

JS

Jeanne S.  
Oswer  
Retail  
Used the software for: Less than 6 months

### "Great Customer Support!"

July 28, 2017

5.0

Pros

My regular support guy was unavailable, so another support stepped in. He was great, mission accomplished! I appreciate how responsive epos now support people are. I have worked in the tech industry for 40 years, and I know good support (and bad support!) when I see it. You folks have very good support!

Review Source

CW

Carole W.  
Manager  
Restaurants  
Used the software for: Less than 6 months

### "Excellent support "

August 22, 2017

5.0

Pros

I had to learn the Epos system in double quick time and support agent was very helpful talking me through what I needed to know. We didn't have as many training sessions as I would have liked (my fault not his!) but it was a pleasure talking to customer service agent and he was very patient with me.

Review Source

JR

Joshua R.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Epos Now"

December 13, 2016

5.0

I do not own any establishment that uses this software. I am a junior in college who had to design a restaurant and pick a POS to use for our establishment. Epos now is what I chose, and to test out the system, I went to a local restaurant that uses it and they allowed me to test out some of the functionality.

Pros

The system has a great table planning function that allows you to split and merge bills easily as well as see which tables are closed/open and which generate the most revenue. The system is very easy to use and is super user friendly. Customizable dashboards were a big plus as well. The system keeps track of ingredients and sends alerts to owners/managers when items are running low. Accounting and payroll are calculated as well. A lot of the functions make the life of the managers much easier and the system does a great job of keeping everything organized.

Review Source

GS

Gina S.  
Manager  
Retail  
Used the software for: Less than 6 months

### "From perspective of a managing directo who managed the retail manager"

August 8, 2017

3.0

I would like a standard report that shows the number of certain product sold by week. I asked my retail manager to do this to anticipate restocking needs and she never did. Again, if you have this report feature, she couldn't find it.

Pros

I thought your Customer service was excellent! As we used the system more, we found out more of its capabilities.

Cons

I was told my retail manager that there was no way to program a discount in dollars, only in percentage. Can't believe its true, but she swears she searched the system and couldn't find it. So if it's available, it must be hidden. Also, we use computer tablets and the maximum size of the number keys was too small, especially for men with big fingers.

Review Source

JD

Josh D.  
Manager  
Restaurants  
Used the software for: Less than 6 months

### "The customer service I received was amazing "

November 11, 2017

5.0

I am very happy with the customer service and the software. I am a satisfied customer and would recommend.

Pros

I had a member of your team help us implement our new till and the customer service I received was amazing. I would recommend this software to any business looking to expand in both reporting and heavy customisation.

Review Source

MG

Mike G.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "Great staff and the product is brilliant"

June 22, 2017

5.0

Pros

So smooth and simple to use and being able to access the back office without having to go on the till is amazing. The staff are great and very helpful.

Cons

The only con I have is that it takes a while to get to know the system but now I've used it for a little while it's easy enough to pick up.

Review Source

NK

Nabeel K.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Lukas is awesome"

September 15, 2017

5.0

Pros

Lukas is an awesome employee. He helped me a lot today to solve my problem. He is always helpful person when it comes to understanding my back office.

Cons

With the hurricane that just hit Florida I was unable to get a hold of the support team. I understand that wasn't their fault though.

Review Source

DL

DESIREE L.  
Business owners  
Restaurants  
Used the software for: Less than 6 months

### "Dedicated customer service"

January 10, 2019

3.0

Customer service rep \[SENSITIVE CONTENT HIDDEN\] was awesome and very helpful. Especially on the day before my opening he. He made sure ii was ready to go!!!!

Pros

cloud based system 24 hour support. 99% able to get through. .Pricing was great no contract. monthly payments.

Cons

Dont like some of the functionality Orders jump from person to person if opening check. Se er ms like still in developing stages

Review Source

Response from Epos Now

January 15, 2019

Hello Desiree from Breakfast Boutique, thank you for leaving us a business review. We understand opening a new business can be stressful and I'm really pleased to hear how Lois was able to assist you the day before you opened. As a Premium customer you can contact us 24/7 so if you do encounter any problems please do contact us and we will do our best to assist you. Kind Regards James

KI

Karen I.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Excellent troubleshooting"

July 14, 2017

5.0

Pros

I had a web ticket and received a call from David and he was able to fix the issue we were having with out tax as well as fix our cash drawer issue.

Cons

Really just getting setup with everything and haven't run into that many problems yet, but everything does seem good

Review Source

AA

Alireza A.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Received the software a few days ago"

September 25, 2017

5.0

Pros

Received the software a few days ago. It has been amazing so far. Customer support is definitely worth it! Thank you, customer rep for your patience and kind support! Ali is here, I really do appreciate the kind help and support which support team did for us.

Review Source

GG

Gillian G.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Delighted with my new EPOS system"

June 26, 2017

5.0

Pros

I'm delighted with my new EPOS system, it's efficient and modern and once I've gotten more to grips with it I'm excited to start using all the features.

Cons

I haven't got any cons so far as I've recently started using the system.

Review Source

BP

Bobby P.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Lukas was a great help"

August 18, 2017

5.0

Pros

Lukas was a great help to get all my problems solves in a quick manner. The Eposnow team has great customer service.

Cons

I am uploading my products using excel and it can be kind of difficult to navigate. Also I always have to format the file to text.

Review Source

CT

Cody T.  
Manager  
  
Used the software for: Less than 6 months

### "Easy to use POS"

March 12, 2018

4.0

Pros

Easy to access modules. As a beginner, I don't find any trouble navigating and using this software because the things I needed is directly present in the home screen. All I need to do is just click and type.

Cons

Support do take a while to answer your call, although I have only noticed this recently. Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.

Review Source

gM

genera M.  
COO  
Apparel & Fashion  
Used the software for: I used a free trial

### "Retail usage"

June 7, 2018

4.0

Pros

Ive used this to help my aunt with her store, we've used the trial version but didnt continue after. Epos has a great customer support but my aunt wasnt able to continue due to wanting to convert back to her old system.

Cons

I would recommend but if you are a person that isnt technology up to date it may pose a challenge. They do give support but you still need to be patient or hire someone that knows how to follow the tutorials.

Review Source

CR

Christian-Kendahl R.  
owner  
Retail  
Used the software for: Less than 6 months

### "Reliable"

August 8, 2017

5.0

Pros

Reliable, fast and easy to work with! I was promised a welcome call within the first few days and they made sure to do that!

Cons

They happen to call me at a time where I was unable to really talk but we got it rescheduled and taken care of.

Review Source

SC

Spencer C.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Wish I knew how geared towards restaurants the back office was before purchasing"

December 21, 2017

3.0

Pros

Very motivated sales team. Intuitive functionality. Hardware integrates well with software. Many additional apps available.

Cons

Still building out the HQ but the software doesn't seem to be totally comprehensive for multi-store retail.

Review Source

PP

Phil P.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Epos Now review"

August 10, 2017

5.0

Pros

Customer rep. was very helpful to get me to understand the software and also his customer service is excellent.

Cons

I did not like how internet explorer was unable to run the eposnow software. I use internet explorer for everything.

Review Source

AM

Anthony M.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Decent but there are most definitely better options."

January 15, 2017

4.0

This software offers adequate features for its price. However, after using it for a short time the problems started to happen and customer support seemed to be unreachable and when unable to resolve this issues on our own we had to make a switch to a new software.

Pros

Price

Cons

Customer Support

Review Source

JM

John M.  
Owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "Great people, great product = growth"

July 2, 2016

5.0

Pros

Support is best of breed, and it runs on any platform. We migrated from a competitive platform in less than a week and saw immediately how much time the position would save my staff.

Cons

UI needs a face-lift but it has everything you need to grow your business

Review Source

JW

Joanne W.  
Owner  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Support lines"

September 23, 2017

5.0

Pros

All day your support lines have been patient and super helpful...can't fault this department at all. Happy with the system and enjoying the experience with Epos Now. Support employees have been patient and super helpful.

Review Source

AS

Amjad S.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Superb Product"

October 17, 2017

5.0

Overall Good

Pros

This software is very Easy to use and has all necessary functions needed and it has good response times,

Cons

I could not find any significant drawbacks in this products only remote assistance bothers me little bit.

Review Source

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