# Page 6 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Epos Now

## Showing most helpful reviews

Showing 126-150 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

John S.  
Director  
Retail  
Used the software for: 6-12 months

### "Epos now review"

April 5, 2025

5.0

Its worked really well and yesit takes while to set up but stock control is great.As a till system it is very easy to use.

Pros

Its so easy to use and works really well.If i did have a query it was dealt with quicly and efficiently.

Cons

No real down sides maybe the scanner could be wireless

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Reason for choosing Epos Now

Price and ease of use we also spoke to the internal team and found them friendly and efficient

Review Source

Response from Epos Now

April 7, 2025

Dear John, Thank you for sharing your experience with Epos Now! We’re thrilled to hear that the system has been easy to use and that our team was quick and efficient in assisting you. We appreciate your feedback on the scanner and will take that into consideration for future improvements. Thanks again for your share, Epos Now.

LH

LAWRENCE H.  
MANAGING DIRECTOR  
Retail  
Used the software for: 1-2 years

### "VERY HAPPY CLIENT"

January 30, 2025

5.0

Now we realise the above issue clears itself without the need for us to do anything the service is very efficient. Any queries are quickly dealt with. Excellent service

Pros

Easy to use & efficient. We use other firms in our other shops but EPOS have proved to be the best of them all.

Cons

Larger transactions seem to generate messages as if our identity is being challenged. Then a second message acting as if we are a new account

Review Source

Response from Epos Now

January 31, 2025

Hi LAWRENCE, Thank you for your fantastic review! We're delighted to hear that you find our system easy to use and efficient, especially compared to other firms. We appreciate your feedback regarding the identity verification messages for larger transactions; it's great to know that these issues resolve themselves seamlessly. Our team is dedicated to providing quick and effective support for any queries you have. Best regards, EposNow

BT

Brenton T.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Epos is great"

June 9, 2025

5.0

Has gone well. Cant wait for thr epos training and to get started. Great product great customer service.

Pros

Service is great and 24/7. I really like the product and being locked in at a rate. I recomend this product.

Cons

Asking for bank statement. Had trouble getting bank statement into pdf. Held up the procese of getting started.

Switched from

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Cost keeps going up and epos is a locked rate.

Review Source

Response from Epos Now

June 19, 2025

Dear Brenton, Thank you so much for your positive and enthusiastic feedback! We’re delighted to hear that you’re enjoying the product, appreciate the locked-in rate, and have found our 24/7 service helpful. It’s great to know your journey with Epos Now is off to a strong start. We understand how frustrating document requirements like bank statements can be, especially when tech gets in the way—thank you for your patience as we worked through it. We’re excited for you to begin your training and get fully up and running! If there’s anything else we can help with, please don’t hesitate to reach out. Thanks again for your share, Epos Now

AP

Abby P.  
Shop keeper  
Retail  
Used the software for: Less than 6 months

### "Extremely happy with my till system "

May 19, 2025

5.0

Very satisfied especially with customer service as they were there for immediate help when ever we needed them when we were first navigating the system. Now i feel like a pro! The system is 110 times better then our last one

Pros

It basically doe itball for you! Very handy system to have for our shop and easy to use, we really loved the available help we recived whenever needed from the team!

Cons

I have nothing i dislike as i am really happy with the till system

Review Source

Response from Epos Now

May 28, 2025

Dear Abby, Thank you for such a fantastic review! We're so pleased to hear that you're extremely happy with your till system and that it’s made things easier for your shop. It's especially rewarding to know our support team was there when you needed them—helping you go from new user to pro! Thanks again for your share, Epos Now

FJ

Fida J.  
Sales assistan  
Retail  
Used the software for: Less than 6 months

### "EposnowBest service with updated options"

November 11, 2025

5.0

We are happy with this updated eposnow till system. We will recommendto new business holders as. Thanks

Pros

Eposnow is best and easy to use. If any isdues we can easily manage by back offuce option. Some times we use online chat service as well. Its best to run business and fast payments as well

Cons

Eposnow is mostconvinient and simple system for cash or card transections. Easy to prcess thebpayments

Review Source

Response from Epos Now

November 21, 2025

Dear Fida, Thank you for your wonderful feedback! We’re delighted to hear that you find Epos Now easy to use, convenient, and efficient for managing payments and running your business. It’s great to know that both the back office and online chat support have been helpful. We truly appreciate your recommendation to other business owners. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now

MV

Mahesh V.  
Mahesh valechha  
Food & Beverages  
Used the software for: 6-12 months

### "Premier impexments ltd"

May 1, 2025

5.0

Its great great system i ever used it and devices are great and system works as per our requirment

Pros

Very friendly app its spectacular system i ever work on it . its more then you can do on epos and received funds in our account on same day including weekend

Cons

Very fast no issue no hanging or freezing settlement every night including weekend

Review Source

Response from Epos Now

May 6, 2025

Dear Mahesh, Thank you for such a fantastic review! We’re thrilled to hear that you’ve had such a great experience with our system and devices. It’s wonderful that the system is meeting all your requirements and providing fast, seamless transactions, even over the weekend. We truly appreciate your kind words and are glad to be part of your business success. Thanks again, Epos Now

Steve J.  
President  
Retail  
Used the software for: 1-2 years

### "What a waste of time and money"

November 15, 2024

1.0

Poor Unprofessional One sided Hide behind emails and salesforce loops.

Pros

The logo. Everything else sucked. This is a very misleading question used by companies that can't look themselves in the mirror and accept that they are not that good. This question should be left to the insecure.

Cons

The system never worked, the sales rep never showed up to help (although we had a meeting set) and for the past 14 months i have been paying for a service of which I NEVER used. When we finally had a chance to implement the system....the reader would not turn on! Just one failure after another and NOW I have to PAY them to break my contract!!!!! Are you kidding me??? When I tried to call during a very busy time to get this fixed (we are seasonal), I got stuck in the "sales force" continuous loop of BS, only to get frustrated and have a survey sent to me moments later that has NO WAY of contacting a real human...and only really lets you give them kudos. What are we actually teaching the next generation? That mediocre is ok as long as you hit the metric on your current survey goals??

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)

Reason for choosing Epos Now

Originally it looked ok...what a joke.

Review Source

Response from Epos Now

November 27, 2024

Dear Steve, Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve faced, from the missed appointment to the issues with the system and the frustration of trying to reach support during a busy time. We understand how important it is for everything to run smoothly, especially for a seasonal business like yours, and we regret that we fell short in meeting your expectations. We’d like to make things right. Please email us at customerresolutions@eposnow.com with your details, and we will investigate your concerns thoroughly. A member of our team will reach out to you to resolve this matter as quickly as possible. Your feedback about our communication and processes is invaluable, and we’re committed to addressing these shortcomings to ensure a better experience moving forward. Thank you for bringing this to our attention—we’re here to assist you. Best regards, EposNow

HC

Haydn C.  
Baker  
Hospitality  
Used the software for: Less than 6 months

### "Queen of Tarts "

May 16, 2025

5.0

I have had a great experience with everyone who I have dealt with so far, the people sorting out my purchase were helpful, and \[sensitive content hidden\] has done a great job at training and explaining how to operate the system

Pros

The ease of operating the system, the bundle I purchased comes with everything needed, the training is straight forward and the support I receive is great,

Cons

So far I’m yet to find any cons about the system, everything is straight forward.

Switched from

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Better deal, a lot more features included in the bundle, better support and a lot more straight forward system

Review Source

Response from Epos Now

May 28, 2025

Dear Haydn, Thank you for sharing your detailed experience with Epos Now. We're delighted to hear that the system’s ease of use, comprehensive bundle, straightforward training, and support have all met your expectations. It’s wonderful to know that your transition from SumUp has been smooth and that our team have provided excellent training and assistance. Thanks again for your share, Epos Now

LB

Lucy B.  
Finance Data Entry  
Religious Institutions  
Used the software for: 1-2 years

### "Epos Now - gamechanger"

June 5, 2025

5.0

It was a game changer for being able to account every sale and the analysis of each category was very useful. it was east apply our discount for staff members, and sales discounts. the reports/analysis were very clear and saved us a lot of time

Pros

Being able to upload all the products that we were selling, being able to add in different/multiple suppliers, quick and easy to grasp and use the system.

Cons

Not being able to keep the CSV stock sheet when not in use. As we only use it annually. Would like to have more training on the use of the system its not easy to access the Epos personnel.

Review Source

Response from Epos Now

June 9, 2025

Dear Lucy, Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that Epos Now has been a gamechanger for your business—especially in helping you account for every sale, apply discounts easily, and save time with clear reporting and category analysis. It's also great to know that product and supplier management has been smooth and straightforward for you. We appreciate your suggestions regarding CSV stock sheet retention and training access. We understand the importance of flexibility for seasonal use and will take this feedback on board as we continue to improve. In the meantime, if you need help accessing training or support, please don’t hesitate to reach out—we’re here for you. Thanks again for your share, Epos Now

gH

greta H.  
owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Highly recommend EPos Now for inexperienced sellers"

July 10, 2025

5.0

Epos Now has been a great first point of sale for me. It is very intuitive and their customer support is truly amazing!!!! Real people, quick often immediate response.

Pros

I am a techno dunce, but Epos Now has walked me through every step of the way. I have called their support line multiple times and they always answer in a relatively quick manner and their support folks have always been ale to fix my issues.

Cons

There are a LOT of features that I don't know how to use yet, but I bet I will be glad when I finally get to figure them out.

Review Source

CD

Cathy D.  
Owner  
Retail  
Used the software for: 1-2 years

### "Excellent customer service"

April 24, 2025

5.0

Never an issue. Can get through to customer service quickly and understand the person who picks up the phone

Pros

I like how quick you respond to issuescand can resolve them quickly never a problem getting through.

Cons

Costly.monthly fee is to much. For a small business. But feel it is a safe secure product to use. Wishnit was less for small business.

Review Source

Response from Epos Now

April 25, 2025

Dear Cathy, We really appreciate your kind words about our customer service—it’s great to know you've been able to reach us easily and get the support you need. We do understand your concerns about pricing for small businesses and will make sure your feedback is shared with the relevant team for consideration. Thanks again for your share, Epos Now

MT

Marcus T.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Good customer service "

October 2, 2025

5.0

From the first call to installation the process was smooth, customer care answer quickly and are very helpful

Pros

The till system is very easy to use and navigate , we were able to add our own products and set up till exactly how we wanted it to look

Cons

It does drop offline a little more than we expected but not a major issue. You can still use the main function of the till without WiFi

Review Source

Response from Epos Now

October 13, 2025

Dear Marcus, Thank you for your feedback! We’re delighted to hear that you found the till system easy to use and customizable, and that the setup process was smooth from start to finish. It’s great to know that our customer care team was quick and helpful throughout. We also appreciate your note about occasional offline drops — your feedback helps us continue improving the system. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now.

GS

Gurmej S.  
Retail owner  
Retail  
Used the software for: Less than 6 months

### "Eposnow review "

March 15, 2025

5.0

Overall, it’s excellent like I said cannot fault it very professional efficient friendly staff, go above and beyond if you have any issues!

Pros

Excellent all round,whenever there’s an issue it’s always dealt with promptly & professional,if it’s more complex,you are always kept upto date on the progress,whenever you call you are put through almost straight away,cannot fault the service,wished we had joined up sooner.

Cons

Personally myself maybe,I find it a bit difficult to email the person I need to interact with directly,difficult to locate their direct email, but like I said, maybe that’s just myself.

Review Source

Response from Epos Now

March 19, 2025

Dear Gurmej, Thank you so much for your fantastic review! We're thrilled to hear that our team has been able to assist you promptly and professionally. Your feedback regarding email communication has been noted, and we'll look into ways to make it easier to contact the right person directly. We're glad you made the switch to Epos Now, and we’re here for you whenever you need us! Thanks again for your share, Epos Now

DF

Dennis F.  
Treasurer  
Sports  
Used the software for: Less than 6 months

### "Good product"

July 24, 2025

4.0

A positive experience overall, as mentioned the software and tills are good, as was the initial training.

Pros

Tills are easy to use & were available at an excellent price - the back office reporting tools are good.

Cons

Though the initial training was good, some of the back up training has been a little slow. Also some of the reporting tools are not that easy to navigate. Some training on this would have been good.

Review Source

Response from Epos Now

July 29, 2025

Dear Dennis, Thank you for your thoughtful review! We're glad to hear you found the tills easy to use, well-priced, and that the back office tools and initial training made a strong impression. It’s great to know your overall experience has been positive. We also appreciate your honest feedback regarding follow-up training and reporting navigation. We’ll take this on board, and if you’d like any additional guidance or support, please don’t hesitate to reach out—our team is always happy to help. Warm regards, Epos Now

RB

Ryan B.  
DIRECTOR  
Sporting Goods  
Used the software for: Less than 6 months

### "Total scam epos now "

March 8, 2025

1.0

Horrendous would only recommend to someone i truly hated

Pros

Nothing it was one of worse experiences of my life

Cons

Total lack of communication, total disrespect, ghosting, not returning emails, not returning phone calls. Promises of refund that never happens.

Switched from

[Vendx](https://www.capterra.com/p/236800/Vendx/)

Cheaper rates with epos now but was complete nightmare

Review Source

Response from Epos Now

March 15, 2025

Dear Ryan, We sincerely regret to hear about your frustrating experience and the lack of communication you've faced. We understand how crucial it is to receive timely support and respect, especially when resolving issues related to refunds. This is certainly not the standard of service we aim to provide. We would like to investigate this matter and assist you in resolving it. Please email us at customerresolutions@eposnow.com with your account details, and we will ensure that your concerns are addressed. Thanks again for your share, Epos Now

MF

Mark F.  
Manager  
Fund-Raising  
Used the software for: 6-12 months

### "Ash Tree set up of Epos now till"

March 18, 2025

5.0

Excellent product, support was on hand to help from epos now.

Pros

Ease of use. Set up to our needs. Suitable for purpose.

Cons

Set up took longer than expected, but the support was there when needed.

Reason for choosing Epos Now

Better quality and information was good.

Review Source

Response from Epos Now

March 20, 2025

Dear Mark, We’re delighted to hear that your Epos Now till was set up to meet your needs and that you found it easy to use! While setup took a little longer than expected, we’re glad our support team was there to assist you. Thanks for choosing Epos Now—we appreciate your trust in us! Thanks again for your share, Epos Now

gS

graham S.  
director  
Consumer Services  
Used the software for: 1-2 years

### "need a reliable epos system"

April 10, 2025

5.0

easy to use and reliable without any issues, help is at the end of a phone and usually resolved quickly.

Pros

easy to use without being expensive simple to use and help is always on hand

Cons

not geared up for bicycle shops properly

Review Source

Response from Epos Now

April 16, 2025

Dear Graham, Thank you for your honest and thoughtful review. We're pleased to hear you find the system easy to use and reliable, and that our support team has been there when needed. We appreciate your feedback regarding bicycle shop functionality — it’s valuable insight that helps us continue improving. Thanks again for your share, Epos Now

DH

David H.  
manager  
Management Consulting  
Used the software for: Less than 6 months

### "carnforth Diy.."

May 20, 2025

5.0

no problems ,good clear instructions from helpline as well.cannot find fault with it so far.hopefully that continues.

Pros

ease of use, clear instructions all keys are clear and informative.very helpful helpline staff.would recommend.

Cons

i havent found anything i dislike as yet.ive had numerous machines over the years ,but epos now is proving to be the best so far

Switched from

[Market Dojo](https://www.capterra.com/p/111529/Market-Dojo/)

cost ,and saving money, overall better value

Review Source

Response from Epos Now

May 28, 2025

Dear David, Thank you for sharing your positive experience with Epos Now at Carnforth DIY. We're so pleased to hear the system’s ease of use, clear instructions, and helpful support team have made a strong impression—especially after your experience with other machines over the years. It’s fantastic to know we're proving to be the best so far and offering better value. Thanks again for your share, Epos Now

JM

Joanne M.  
Director  
Retail  
Used the software for: 2+ years

### "A Great Response to All our Queries"

March 4, 2025

5.0

All problems have been dealt with really quickly and the service has been first class. I don’t have any issues with any engagement we’ve had.

Pros

Quick and friendly service, always provide good resolutions to issues

Cons

I don’t think there’s been anything wrong with the service/product

Review Source

Response from Epos Now

March 6, 2025

Dear Joanne, Thank you for your wonderful feedback! We’re delighted to hear that you’ve received quick and friendly service with great resolutions to any issues. Providing a first-class experience is what we strive for, and it’s fantastic to know we’ve met your expectations! If you ever need anything, don’t hesitate to reach out—we’re always happy to help. Thanks again for your share, Epos Now

HM

Harry M.  
Hospitality Manager  
Hospitality  
Used the software for: 6-12 months

### "Great Customer Service"

January 28, 2025

4.0

Pros

Customer support is excellent. There is a helpful AI bot which can answer a lot of questions but the human response team is brilliant.

Cons

It misses some simple functions that other products offer. For example, you can't set it up to make a product unavailable when its stock drops to 0. You also cannot take card payments when the internet is down.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Square wasn't as good and didn't have the integration options we wanted.

Review Source

Response from Epos Now

January 31, 2025

Hi Harry, Thank you for your feedback! We're delighted to hear that you find our customer support excellent and that both our AI bot and human support team have been helpful. We appreciate your insights regarding stock management and offline card payments. Our team is always working on improving the system, and feedback like yours helps us refine our features. We're glad you made the switch from Square and that our integration options better suit your needs. If there's anything else we can do to enhance your experience, please let us know! Best regards, EposNow

FC

Ferris C.  
CEO  
Restaurants  
Used the software for: 6-12 months

### "Excellent Help Desk Experience"

February 11, 2025

5.0

Excellent. We recently changed from another provider. Epos Now are not perfect but after some early problems our experience with them has been excellent and

Pros

I am reviewing a help desk contact. The call we made was answered promptly and the advice given was clear and worked effectively.

Cons

We would like to see the card terminals offer a Customer Not Present function. Using Pay By Link is very clumsy and relies on Customers to use their mobile 'phones or email correctly, which many do not.

Review Source

Response from Epos Now

February 17, 2025

Hi Ferris, Thank you for sharing your experience! We're glad to hear that our help desk team provided prompt and effective support. We appreciate your feedback regarding the Customer Not Present function and will pass it along to our development team for consideration. It’s great to know that your experience with us has improved over time, and we’re here to support you whenever needed. Best regards, EposNow

LD

Lyn D.  
Founder  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Best System On the Market"

October 19, 2025

5.0

Excellent so far. I’m just getting ready to load up most of my product and excited to use this equipment

Pros

Service and training. The equipment is top of the line and easy to use. There are options for completing my tadks

Cons

Sometimes my rep doesn’t respond to my requests. I’ve emailed but have not gotten a response back. Yet he is an excellent trainer. Very patient and kind!

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Epos Now

I could buy the system outright. The sales team were quick, very easy to work with, genuine and answered questions

Review Source

Response from Epos Now

November 7, 2025

Dear Lyn Thank you for your detailed feedback! We’re delighted to hear that you’re enjoying the service, training, and top-of-the-line equipment, and that your trainer has been patient and kind. We appreciate your comments regarding response times and will work to ensure communication is as prompt as possible. It’s great to hear that you’re excited to start using the system fully. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now

RR

Rajesh R.  
Chef  
Food & Beverages  
Used the software for: 1-2 years

### "Really recommended "

March 4, 2025

5.0

Using more more than 1 and half year it’s really good

Pros

Easy to use and good customer care too. Very helpful.

Cons

Till system is quite big for my shop. If it was a little small then it will be good

Review Source

Response from Epos Now

March 6, 2025

Dear Rajesh, Thank you for your recommendation! We’re so pleased to hear that you find Epos Now easy to use and that our customer care has been helpful. It’s great to know you’ve had a positive experience for over a year and a half! We appreciate your feedback about the till size and will certainly take it into consideration. If there’s anything else we can do for you, don’t hesitate to reach out! Thanks again for your share, Epos Now

DL

Desiree L.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Love the easy use of the service"

February 24, 2025

5.0

Great experience, every issue always taken care of.

Pros

Easy to use, friendly customer service people.

Cons

Keyboard gets in the way at times when trying to type.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Epos Now

Services offered that were easy to navigate

Review Source

Response from Epos Now

February 25, 2025

Dear Desiree, Thank you for sharing your experience! We’re delighted to hear that you love the ease of using our service and have found our customer support team friendly and helpful. It’s great to know that every issue has been taken care of smoothly. We appreciate your feedback regarding the keyboard and will make sure to pass it along for future improvements. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. Thanks again for your share, Epos Now

VR

Verified Reviewer  
Managing Director  
Music  
Used the software for: 2+ years

### "All in All a good service"

December 18, 2024

4.0

pretty good, not experienced other systems but don't feel the need to move on.

Pros

Simple to use and easy to contact support if things go wrong

Cons

connection between till and card reader occasionally drops out and resetting the machine takes time when you have a bar full of customers wanting served

Review Source

Response from Epos Now

December 19, 2024

Dear Customer, Thank you for sharing your feedback! It’s great to know you find our system simple to use and support accessible when needed. We truly value your input regarding the occasional connection issues with the card reader and appreciate your patience. Your insights help us continually refine and improve our services. It’s wonderful to hear you’re satisfied overall and see no need to explore other systems. We're here to support you every step of the way! Thanks again for your share, Epos Now

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