# Page 7 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Epos Now

## Showing most helpful reviews

Showing 151-175 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LM

Louise M.  
Owner  
Retail  
Used the software for: 2+ years

### "Excellent customer service "

February 7, 2025

5.0

Very happy with the service I received. A professional company I have been involved with for 5 years.

Pros

Knowledgeable staff that could help and resolve my issue. Customer service team answer the telephone immediately.

Cons

None. I’m very happy with the service that They provide

Review Source

Response from Epos Now

February 17, 2025

Hi Louise, Thank you for your kind words! We’re thrilled to hear that our team was able to assist you quickly and efficiently. It’s great to know you’ve been with us for five years—we truly appreciate your loyalty! If you ever need anything, we’re always here to help. Best regards, EposNow

HH

Hristina H.  
Company Director  
Food & Beverages  
Used the software for: 6-12 months

### "Till system "

March 5, 2025

5.0

Good till system, amazing customer service

Pros

Im using Epos now 9 months and Im really happy with the experience. The customer service team is one of the most helpful teams which I have bean dealing until now. They are very helpful and fast to resolve any issues

Cons

Nothing as is really easy to use till system

Review Source

Response from Epos Now

March 6, 2025

Dear Hristina, Thank you for your fantastic feedback! We're so pleased to hear that you've had a great experience with Epos Now over the past nine months. It’s wonderful to know our customer service team has been helpful and quick in resolving any issues for you. If you ever need any assistance, don’t hesitate to reach out—we’re always happy to help! Thanks again for your share, Epos Now

KH

Kevin H.  
Treasurer  
Retail  
Used the software for: Less than 6 months

### "Pleased with EPOS Now"

December 19, 2024

5.0

We were concerned about introducing an EPOS system as we thought it would be daunting for a number of our older volunteers. However, it has been pretty straightforward and all our volunteers are competently using EPOS Now.

Pros

We like the reporting function within Back Office. Having ready access to sales information is great. Also having next day settlement is helpful.

Cons

The time to set up the system was the biggest bugbear but this was to be expected when details of circa 1,500 items had to be uploaded.

Alternatives considered

[Remotely](https://www.capterra.com/p/185502/Remotely/)

Reason for choosing Epos Now

Cost and the fact that a number of other community shops use the system

Review Source

Response from Epos Now

December 23, 2024

Dear Kevin, Thank you for taking the time to leave such a detailed review! We're delighted to hear that you’re pleased with the reporting function in Back Office and that features like next-day settlement are proving helpful. It’s great to know that the system has been straightforward for your volunteers, even for those initially hesitant—this is exactly the kind of feedback that inspires us. We appreciate your patience with the setup process, especially given the volume of items uploaded. Your understanding means a lot, and we’re always here to assist with making things as seamless as possible. If there’s anything further we can do to support you, please feel free to reach out. Thanks again for your share, Epos Now

TK

Tibor K.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Happy with Epos Now system"

February 19, 2025

5.0

I have already suggested to some friends for the good quality price ratio.

Pros

Easy to use, prompt answers in case of issues, clear information regarding the costs.

Cons

Some operations could be more easy to do, and some times some process are too long to apply.

Review Source

Response from Epos Now

February 20, 2025

Dear Tibor, Thank you for your review! We’re glad to hear that you’re happy with the Epos Now system and that our support has been helpful. We appreciate your feedback on areas for improvement, and we’re always working to make processes more efficient. Thank you for recommending us to your friends—it means a lot to us! If there’s anything else we can assist you with, please feel free to reach out. Thanks again, Epos Now

JB

Jim B.  
CEO  
Food & Beverages  
Used the software for: 1-2 years

### "Good one to get"

April 25, 2025

5.0

Very good. Would highly recommend for new startvup or expanding the sury makes you write too much. Try less

Pros

Great pos easy to update and operate.Great reporting! Easy to train and make menu changes and updates

Cons

Getting someone on phone can be challenging at times. But very nice once you get a tech. The survey takes too. Many charactors

Alternatives considered

[Weebly](https://www.capterra.com/p/246168/Weebly/)

Reason for choosing Epos Now

Sales rep was very helpful in getting me the equipment and supplies

Review Source

Response from Epos Now

May 6, 2025

Dear Jim, Thank you for sharing such a thoughtful review! It’s fantastic to hear that you’re finding the POS system easy to update, operate, and train on, and that the reporting features are working well for you. We also appreciate your honest feedback about reaching us by phone — we’re always looking for ways to make that process smoother. It’s great to know that once connected, our team has been helpful and friendly. If there’s anything else we can do for you, please feel free to reach out. Thanks again, Epos Now

MU

Mohammed U.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "New customer"

February 17, 2025

5.0

Very good, the staff know what they are doing and are very helpfull

Pros

Very quick, always answer phone, very polite staff

Cons

Didnt like filling the import sheet,but it had to done

Reason for choosing Epos Now

Price for the equiptment was cheaper, monthly rates are cheaper as well

Review Source

Response from Epos Now

February 18, 2025

Dear Mohammed, Thank you for your great review! We're so pleased to hear that you’ve had a positive experience with our quick and helpful support team. It’s fantastic to know that our pricing and service have met your expectations. We understand that filling out the import sheet can be a bit of a task, but we appreciate your patience in getting it done. If there’s anything else we can do for you, please don’t hesitate to reach out. Thanks again, Epos Now

LD

LAURA D.  
chairman  
Hospitality  
Used the software for: 1-2 years

### "EPOSNOW is the future"

January 30, 2025

5.0

it was great all so friendly and extremely helpful

Pros

it is so easy to use, the customer service is great they go above and beyond.

Cons

some times the waiting time can be long, but they are very helpful when you get through

Review Source

Response from Epos Now

January 31, 2025

Hi Laura, Thank you for your kind words! We're thrilled to hear that you find EposNow easy to use and that our customer service team goes above and beyond for you. We appreciate your patience regarding wait times and are always working to improve response times while maintaining high-quality support. If you ever need any further assistance, feel free to reach out. We're here to help! Best regards, EposNow

SN

Sandeep N.  
Casher  
Food Production  
Used the software for: 1-2 years

### "Best service"

March 15, 2025

5.0

Best service. It is simple and easy to use

Pros

Simple and easy. Iam using epos from last 2years. So far i find it is best fit for my outlate.

Cons

There is nothing like least what i like in it.

Review Source

Response from Epos Now

March 19, 2025

Dear Sandeep, Thank you for your wonderful review! We're so happy to hear that Epos Now has been a great fit for your outlet over the past two years. It’s fantastic to know that you find the service simple and easy to use. We appreciate your feedback and are here to support you whenever needed! Thanks again for your share, Epos Now

JG

James G.  
Manager  
Wine and Spirits  
Used the software for: 2+ years

### "Good value for money, and good support."

January 28, 2025

5.0

Eposnow have always been quick to respond to support requests, which for me is the most essential element of our relationship.

Pros

Responsive support team when needed, and good value for money for the system in general.

Cons

Whilst the basic system works well out of the box, it's a little lacking in some areas without paid upgrades.

Review Source

Response from Epos Now

February 18, 2025

Dear James, Thank you for your thoughtful review! We're pleased to hear that you find Epos Now to be good value for money and that our support team has been responsive when needed. Providing quick and reliable assistance is a top priority for us. We appreciate your feedback regarding additional features and will share it with our team. If there’s anything else we can do for you, please don’t hesitate to reach out. Thanks again, Epos Now

JK

John K.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Highly recommended"

March 14, 2025

5.0

Relatively easy to set up, great support from their friendly team whenever you need their help.

Pros

A pretty comprehensive system which really helps our business run smoothly

Cons

I don't have the time to explore all it's features!

Review Source

Response from Epos Now

March 17, 2025

Dear John, Thank you for your fantastic review! We’re so happy to hear that Epos Now is helping your business run smoothly and that our team has been there to support you whenever needed. We understand that with so many features, finding time to explore them all can be a challenge, but we're always here to help you make the most of the system! Thanks again for your share, Epos Now

NG

Neil G.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Happy Epos"

December 9, 2024

4.0

All been good so far, a few issues through out the years, but the ticket system works really well.

Pros

Easy to use. Till software and card machine in one.

Cons

Sometimes updates create problems and i have to reset the machines which takes time.

Switched from

[Market Dojo](https://www.capterra.com/p/111529/Market-Dojo/)

All in one payments and POS makes it easier and quicker to serve customers

Review Source

Response from Epos Now

December 11, 2024

Dear Neil, Thank you for your positive feedback! We’re so glad to hear that you find our system easy to use and appreciate the all-in-one solution. We also understand that occasional updates can cause some inconvenience, but we’re happy to know the ticket system has been effective for you. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

RG

Ruth G.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Would definitely use again! "

March 24, 2025

5.0

Great! Awesome customer service! They're always there for you if you have questions or need extra training.

Pros

Very easy to use and get the hang of. The till setup is quite simple and easy to use.

Cons

Doesn't have some of the things I had with previous programs.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Epos Now

Epos Now responded very quickly to my questions and had the best overall quote.

Review Source

Response from Epos Now

March 25, 2025

Dear Ruth, We’re so pleased to hear that you found Epos Now easy to use and that our team has been there for you whenever needed! Providing great customer service and a smooth setup experience is what we strive for. We appreciate your feedback and will continue working to enhance our features. Thanks again for your share, Epos Now

DP

Debbie P.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Good customer service "

March 13, 2025

5.0

Very helpful and patience customer service

Pros

Customer service is always the best I have been subscribing to EposNow for almost 10 years and I will continue to do so

Cons

Can get difficult to get through to speak to someone but most of the time it’s v good

Review Source

Response from Epos Now

March 17, 2025

Dear Debbie, Thank you for your wonderful review! We truly appreciate your loyalty over the past 10 years and are thrilled to hear that our customer service has consistently met your expectations. We're also grateful for your patience when contacting us, and we’ll continue striving to provide the best possible support. Thanks again for your share, Epos Now

MW

Michael W.  
Hardware  
Wholesale  
Used the software for: 1-2 years

### "Stock in manage area "

February 2, 2025

5.0

Quite good apart from the above stock control issue

Pros

Very accurate system , easy to use —

Cons

The fact you can’t control stock numbers in manage area And see stock levels when you bar code an item

Review Source

Response from Epos Now

February 4, 2025

Hi, Thank you for your feedback! We're glad to hear you find the system accurate and easy to use. We understand how important stock control is, and we appreciate your suggestion regarding managing stock numbers and viewing levels when scanning items. We'll share this with our development team for consideration. If there's anything else we can assist with, please let us know! Best regards, EposNow

PC

Phil C.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Trewan Hall - Excellent onboarding"

April 11, 2025

5.0

Very well supported and the system is simple to use

Pros

We are just going through the set-up phase at the moment and it has all been very well supported and easy to learn.

Cons

the scanner on the handset till/pdq could be more functional, not able to scan products to add them to our inventory as a new product.

Alternatives considered

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Reason for choosing Epos Now

price and easy to use, it also offered the functions that we needed without the clutter of what we didnt

Review Source

Response from Epos Now

April 16, 2025

Dear Phil, Thank you for sharing your onboarding experience with us. We're delighted to hear it's been smooth and well-supported so far. Your comment about the handset scanner functionality is noted and has been passed to our product team for review. We're glad you chose us for our simplicity, value, and the right mix of features—welcome aboard! Thanks again for your share, Epos Now

HK

Hazel K.  
Director  
Restaurants  
Used the software for: 1-2 years

### "Good Service "

January 30, 2025

5.0

\[sensitive content hidden\] went an extra mile to ensure my case was resolved and handled efficiently . He understood my need for urgency and did his very best to escalate it.

Pros

Listened to my challenge, understood I needed assistance

Cons

There wasn’t any cons . Nothing I didn’t like

Alternatives considered

[Fishbowl](https://www.capterra.com/p/120568/Fishbowl/)

Reason for choosing Epos Now

Simple and straight forward to purchase .

Review Source

Response from Epos Now

February 4, 2025

Hi, Thank you for your kind words! We're delighted to hear that our team took the time to understand your challenge and provided the assistance you needed. It's great to know that our straightforward purchasing process met your expectations. We're always here to support you! Best regards, EposNow

RS

Randall S.  
Director  
Food & Beverages  
Used the software for: Less than 6 months

### "Not recommended "

April 16, 2025

1.0

Terrible, an absolute clunker! Totally misrepresented as suitable for cafes/restaurants.

Pros

There is nothing nice to be said about this product in my current venue.

Cons

Useless for cafe or restaurants. Cannot have any more than 1 item on a docket. Cannot split bill. Continually resets itself. Reboots itself during middle of service. Doesnt print miscellaneous dockets. A true nightmare of a system.

Review Source

Response from Epos Now

April 17, 2025

Dear Randall, Thank you for sharing your experience with us. We're genuinely sorry to hear that the system hasn't met your expectations and caused issues during service. We understand how important it is for a POS system to function smoothly, especially in a cafe or restaurant setting, and we deeply regret the frustration you've faced. We would love the chance to address your concerns further and explore solutions to improve your experience. Please reach out to customerresolutions@eposnow.com with your account details, and we will work to resolve the issues promptly. Thanks again for your share, Epos Now

TB

Tami B.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Baileys On Ice & More LLC Review"

June 30, 2025

5.0

It’s easy to get to the helpline. Customer service is knowledgeable of what particular problem I’m having at the time.

Pros

The hand held all in one POS machine. It’s convenience of it, not being stationary in one area. Food

Cons

The multiple training sessions I had to schedule. The way the tip is asked for before the total can be given

Review Source

Response from Epos Now

July 2, 2025

Dear Tami, Thank you for your honest feedback! We’re glad to hear you appreciate the convenience of the handheld all-in-one POS machine and found our customer service knowledgeable and accessible. We also appreciate your comments about the training sessions and tipping process — your input helps us improve. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again for your share, Epos Now

SB

Shack B.  
Director  
Consumer Goods  
Used the software for: 6-12 months

### "Great service "

December 11, 2024

5.0

Excellent, they are very professional and work fast.

Pros

Najiya Was extremely prompt, supportive and helpful.

Cons

N/A There are no cons, every issue I’ve had has been rectified.

Alternatives considered

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Reason for choosing Epos Now

They were prompt and efficient with a good deal on.

Switched from

[PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/)

More comprehensive system. We needed more options.

Review Source

Response from Epos Now

December 13, 2024

Dear Shack, Thank you for your glowing feedback! We’re thrilled to hear that Najiya provided you with such prompt and supportive assistance. Your kind words about our professionalism and efficiency mean a lot to us. We’re also pleased to know that our comprehensive system and options better meet your needs compared to your previous provider. It’s wonderful to have you as part of the Epos Now family! Thanks again for sharing your experience. Epos Now

IA

Iain A.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Disgusted in services "

June 6, 2025

1.0

Poor customer service experience and very unhelpful. Dismissed my complaint and didnt even look into the facts.

Pros

Account manager will tell you anything to sign you up Once set up thr system is straight forward to use

Cons

1\. Auto renewal was not discussed and full amount retaken 2. Account manager has no contact following sale 3. Account manager advised 6 month contract yet put me into 12 month contract 4. Customer service advisors very unhelpful

Review Source

Response from Epos Now

June 19, 2025

I hope you're well, Thank you for taking the time to leave a review. I'm saddened to hear of the experience you've had. I can see that you've been in contact with a member of the team who has now helped you reach a amicable resolution which is being dealt with now. Kind regards, EposNow Team

MB

Mark B.  
Digital Sales and Marketing Manager  
Retail  
Used the software for: 1-2 years

### "Digital Sales & Marketing Manager "

January 31, 2025

5.0

Floorless support when ringing up last week. Can't see us moving away from this system

Pros

Straightforward easy to use system. Very responsive, quick and covers everything we need. Perfect for our small business

Cons

The latest update now means we have to click on the decimal point when keying in the amount. If we forget, we can often key in the wrong amount. Very Frustrating

Review Source

Response from Epos Now

February 4, 2025

Hi, We’re delighted to hear that you find our system easy to use and a great fit for your business! Your feedback on the recent update is invaluable—we understand how frustrating that can be. We’ll pass this along to our development team for review. It’s also great to hear that our support team provided a seamless experience for you. If you ever need further assistance, we’re here to help! Best regards, EposNow

BV

Brad V.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Do not purchase this do not go into contract with them. They do not hold up there of the bargain and will not take ownership of mistakes."

October 6, 2024

1.0

I purchased now because I had used it at a prior business back when they first started out Company was great around this is been a nightmare. They do not return your calls. They do not take ownership of any mistakes. They’re billing doesn’t make sense as they say If they claim you, then they have no explanation of charges for why you would owe something Most horrible, horrible, horrible experience

Pros

I have no positive about the system Back before they become a bigger company they were actually good

Cons

Customer support will try to help, but the company does not take ownership of any of their mistakes and then they continue to try to bill you wo amounts That makes no sense

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Epos Now

I chose them because I had to use them as I said prior, but I went to Square and it has been an amazing program

Review Source

Response from Epos Now

October 22, 2024

Hello Brad V, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, but unfortunately did not hear back from you and therefore could not validate your experience. If you still wish to discuss your review, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

CD

Cal D.  
vice chair  
Entertainment  
Used the software for: 1-2 years

### "STAY AWAY FROM THIS COMPANY.. "

October 23, 2024

1.0

Poor Service..not a good company to deal with . Don't give them your bank account # or credit card. There are far better alternatives out there. Get the Apple Square or deal with someone face to face who provides service after the sale

Pros

Seemed OK in beginning when they were selling the product.. After that All downhill in dependability and service after the sale.

Cons

hard to reach anyone for tech support .. Debit machines are garbage. After we cancelled by phone they kept taking money from our account and charging our credit card. When we finally got in contact with someone again , we were told we had to terminate through the back office .After trying it didn't work .We advised them again and nothing was done ..They continued to take money from our account and charge our credit card . we were out over 600.00 until we put stop payment at the bank and cancelled the credit card.

Switched from

[Cash Register](https://www.capterra.com/p/141376/Cash-Register/)

thought it would be better with the electronic setup and debit machine but too many issues

Review Source

Response from Epos Now

November 13, 2024

Hello Cal, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

KB

Kenny B.  
Bar Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Thank you. "

January 20, 2025

5.0

Very good so far. Every time I have called I have been well looked after.

Pros

They customer service is excellent. The tills work really well.

Cons

The fact we can no longer cancel a transaction without it becoming a void.

Review Source

Response from Epos Now

February 18, 2025

Dear Kenny, Thank you for your feedback! We're delighted to hear that you’ve had a great experience with our customer service and that your tills are working well. Providing excellent support is our priority, and we’re glad we’ve been able to assist you whenever needed. We appreciate your thoughts on transaction cancellations, and we’ll be sure to pass your feedback along to our team. If there's anything else we can do for you, please don’t hesitate to reach out. Thanks again, Epos Now

cW

christopher W.  
partner  
Hospitality  
Used the software for: 2+ years

### "my review on epos now"

November 8, 2024

5.0

very good i cannot fault epos now overall they are very professional with me over the phone

Pros

the team who deal with any issues or problems i get

Cons

i dont have any issues with epos now they have always resolved any problem i have had

Review Source

Response from Epos Now

December 5, 2024

Dear Christopher, Thank you so much for your detailed review! We’re thrilled to hear that you’ve had a positive experience with our team and that we’ve been able to resolve any issues you've encountered. It’s great to know that you find our service professional and that Epos Now has been the right fit for your needs. If there’s anything else we can assist with in the future, please don’t hesitate to reach out. Thanks again, Epos Now

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