# Page 8 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

---

Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 8 - Reviews of Epos Now

## Showing most helpful reviews

Showing 176-200 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jason M.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Waste of time and $$$"

March 4, 2025

1.0

We got the system last August, after renovations we just got set up yet EPOs says were no longer eligible for training, so now we are stuck with $800 worth of junk equipment with no way to get it set up to accept payments. This company is a scam, save your $ and buy something else

Pros

The price but you get what you pay for, pure junk equipment and garbage customer service, any positive reviews must have been written by friends and family

Cons

Lack of customer service and accountability

Review Source

Response from Epos Now

March 7, 2025

Dear Jason, We’re sorry to hear about your frustration with your system setup and training experience. We understand how important it is to have the right support when getting started, and we regret that you’ve been left feeling unsupported. We’d like to review your account and see how we can assist with your setup. Please email us at customerresolutions@eposnow.com with your account details, and we’ll do our best to help resolve this matter. Thank you for your feedback, and we hope to have the opportunity to make things right. Thanks again for your share, Epos Now

SH

Stacey H.  
Director  
Retail  
Used the software for: 2+ years

### "Great customer service"

November 6, 2024

5.0

Good. Sometimes entering stock is a bit of a faf. But apart from that good.

Pros

Customer service. If anything goes wrong there is always someone to help

Cons

Entering stock in one section and quantities in another

Review Source

Response from Epos Now

November 14, 2024

Dear Stacey H, Thank you for sharing your feedback! We’re so glad to hear that you’ve had a great experience with our customer service and that there's always someone available to assist you. We also appreciate your input regarding the stock entry process, and we’ll look into how we can make it even more seamless for you. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. Thanks again for your share, Epos Now

DH

David H.  
Owner  
Retail  
Used the software for: 2+ years

### "Epos till very good"

February 4, 2025

5.0

Very helpful and understanding could wish for any more

Pros

How helpful they were can’t fault the lady i spoke to

Cons

Nothing all good really impressed with the service

Review Source

Response from Epos Now

February 17, 2025

Hi David, Thank you for your kind words! We're thrilled to hear you had a great experience with our service and that our team was helpful. If you ever need any further assistance, we’re always happy to help! Best regards, EposNow

RH

Ru H.  
Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Good efficient service"

November 22, 2024

5.0

We have 3 till systems with them and once we got them set up correctly, they wall work really well. Great backend for inforn=ming our accounts and reporting. Allgood.

Pros

Their support team are helpful, courteous and skilled at solving problems. Highly recommended!

Cons

Sometimes it can take a while to get through on the phone

Review Source

Response from Epos Now

December 5, 2024

Dear Ru, Thank you for your great review! We’re thrilled to hear that our support team has been helpful and skilled in solving any issues you’ve faced. It’s also wonderful to know that your till systems are working well and that the backend features have been valuable for your accounts and reporting. We appreciate your feedback regarding phone wait times and will work on improving that. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

EC

Edney C.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Bad company "

October 16, 2024

1.0

Very bad experience, they don’t care about you, just your money and never help you

Pros

No pros at all, you have to setup everything yourself and when you have a problem they will tell you one day and time they can call you, if you don’t answer have to do all the processes again

Cons

Customer service is terrible, they lie all the time and never solve any problem for you, for all those years I always had to do everything my self

Reason for choosing Epos Now

Because they lied to me, promise everything and after never give nothing

Review Source

Response from Epos Now

October 28, 2024

Hello Edney C, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

FM

Fayed M.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Amazing Service and System"

January 30, 2025

5.0

Very pleased with thr service snd thr system hence we renewed

Pros

Professional staff and amazing POS system

Cons

I wish we could split the transaction on the new smal pos payment pad

Review Source

Response from Epos Now

January 31, 2025

Hi Fayed, Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with our professional staff and the POS system. Your suggestion about splitting transactions on the new small POS payment pad is valuable, and we appreciate your input. We're glad you chose to renew with us, and we're committed to providing you with excellent service moving forward. Best regards, EposNow

KE

Kristy E.  
Owner  
Retail  
Used the software for: 6-12 months

### "Excellent POS system"

February 13, 2025

5.0

Its a great pos system and very easy to use and seems to have evry report that i need.

Pros

Easy to use and great customer service and system is nice looking as well

Cons

I do do not like the fact that i cannot print reports on my printer

Review Source

Response from Epos Now

February 18, 2025

Dear Kristy, Thank you for your excellent review! We're so pleased to hear that you find our POS system easy to use and appreciate both its functionality and design. It’s also great to know that our customer service team has been helpful. We appreciate your feedback regarding report printing and will share this with our team. If there's anything else we can do for you, please don’t hesitate to reach out. Thanks again, Epos Now

JC

Jeff C.  
Director  
Hospitality  
Used the software for: 2+ years

### "Easy to use EPOS system "

December 10, 2024

5.0

Easy straightforward system with great customer support if you need it

Pros

Easy system to set up and easy to use by the staff

Cons

ive not found any real cons on this system

Review Source

Response from Epos Now

December 13, 2024

Dear Jeff, Thank you for your kind words! We're glad to hear that you find the Epos Now system easy to set up and use, and that our customer support has been there when needed. Your positive experience motivates us to continue delivering reliable and straightforward solutions. If you have any questions in the future, don’t hesitate to reach out. Thanks again, Epos Now

HB

Heather B.  
Owner  
Retail  
Used the software for: Less than 6 months

### "LOVE "

July 29, 2025

5.0

Pros

Wonderful in everyway! Have recommended to everyone i know with a business! Easy to use and great processing time for your money!

Review Source

Response from Epos Now

August 8, 2025

Dear Heather, Thank you for your amazing feedback! We're so pleased to hear that you find our system easy to use and appreciate the fast processing times. It means a lot to us that you’ve recommended us to others—it’s the highest compliment we can receive. If there’s anything else we can do to support you, please don’t hesitate to get in touch. Thanks again, Epos Now

NP

Natalie P.  
Company director  
Food & Beverages  
Used the software for: Less than 6 months

### "Amazing service"

December 19, 2024

5.0

Great, so happy to help, willing to go over everything a few times to make sure I understand everything and take there time explaining.

Pros

So happy to help and will take it slow to explain everything to you and just go out there way to help.

Cons

Delivery can be a bit slow. Apart from that nothing.

Alternatives considered

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Reason for choosing Epos Now

Easy to use, product was better all round, and get a lot more.

Review Source

Response from Epos Now

December 23, 2024

Dear Natalie, Thank you for your amazing feedback! We're thrilled to hear that our team’s willingness to take the time to explain everything and ensure clarity has made your experience so positive. Providing patient and thorough support is something we take pride in. We appreciate your understanding regarding delivery times and will work on improving that aspect. It’s fantastic to know that Epos Now’s features and ease of use stood out for you when compared to alternatives like SumUp. If there’s anything else we can assist you with, please don’t hesitate to let us know. Thanks again for your share, Epos Now

PF

Phillip F.  
Owner  
Consumer Goods  
Used the software for: Less than 6 months

### "I regret ever choosing EPOS Now for my business."

December 16, 2024

1.0

I regret ever choosing EPOS Now for my business. The customer service is absolutely horrendous. Associates and trainers are clearly not trained to do their jobs and have little to no understanding of their own products. It’s incredibly frustrating to call for support, only to be left on hold indefinitely until you’re forced to hang up. Then, you’re stuck starting the entire conversation over with someone else who is just as unhelpful. The lack of professionalism and product knowledge is astounding. I would not recommend this company to anyone. Save yourself the headache and look elsewhere!

Pros

Payment system is very easy to use. It’s works very well.

Cons

Everything outside of the physical payment system itself.

Review Source

Response from Epos Now

January 2, 2025

Dear Phillip, We sincerely apologize for the frustration and inconvenience you’ve experienced with both our customer service and the lack of product knowledge from our team. We truly regret that your experience has led to such disappointment, especially when it comes to the support you’ve received. This is not the level of service we aim to provide, and we understand how important it is for businesses like yours to have reliable support. To help us resolve these ongoing issues, please email us at globalsupport@eposnow.com with your account details, and we will ensure that this matter is prioritized and addressed thoroughly. Thank you for bringing this to our attention, and we look forward to working with you to make things right. Thanks again for your share, Epos Now

pB

phillip B.  
CHAIRMAN  
Hospitality  
Used the software for: Less than 6 months

### "NEED A NEW NAME "EPOS FOREVER""

December 9, 2024

5.0

Just a very happy customer, who knows there is always someone on the other end of the phone to help when needed.

Pros

Rapid response, minimising down time of system, clear instructions on training, but most of all, the team show patience and understanding when we call them.

Cons

There has been no negative issues at all with Eposnow

Alternatives considered

[SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/)[SumUp Plus Card Reader](https://www.capterra.com/p/276405/SumUp-Plus-Card-Reader/)

Reason for choosing Epos Now

It was a great price package, no pressure from sales team to purchase, just such a smooth process from start to finish.

Review Source

Response from Epos Now

December 12, 2024

Dear Phillip, Thank you for your enthusiastic feedback! We're thrilled to hear that you're enjoying your experience with Epos Now and that our rapid responses, clear training, and patient support have made a positive impact on your business. It’s also great to know you found our pricing and sales process smooth and pressure-free. We're here to ensure your experience remains as seamless as possible. If there’s anything more we can do to support you, don’t hesitate to get in touch. Thanks again, Epos Now

JR

Jamie R.  
CEO  
Retail  
Used the software for: 2+ years

### "EPOS now reccomended. "

December 18, 2024

5.0

Excellent service always provided with EPOS now.

Pros

We love the connection between shops and our head office function.

Cons

More charitable features for our Charity Shop.

Review Source

Response from Epos Now

December 19, 2024

Dear Jamie, Thank you for your kind words and for recommending Epos Now! We’re delighted to hear you value the connection between your shops and head office, as well as the service we provide. We appreciate your suggestion for more charitable features tailored to charity shops. It’s feedback like yours that drives us to evolve and meet the diverse needs of our customers. We’re always here to assist and support your efforts. Thanks again for your share, Epos Now

MRA

Ma Reza A.  
Owner  
Retail  
Used the software for: 1-2 years

### "shop owner"

January 10, 2025

5.0

Very satisfied so far, 365days we open shop and mostly no problems, just a few but they can resolved it for me.

Pros

Customer service, always attentive to first call resolution.

Cons

Nothing much, so far everything seems okay , Epos seems to resolved every issues.

Review Source

Response from Epos Now

January 16, 2025

Dear Ma Reza, Thank you for your thoughtful review! We're delighted to hear that you're satisfied with our customer service and that we've been able to resolve any issues efficiently. Supporting your business 365 days a year is what we strive for, and it's great to know that we've met your expectations. Thanks again for your share, Epos Now.

JW

Jennifer W.  
Treasurer  
Wine and Spirits  
Used the software for: 2+ years

### "Great product easy to use "

December 18, 2024

5.0

They are always there to support me and the wait time is relatively short

Pros

Easy to use and great product support. The phone is always answered quickly

Cons

The phone menu to get to a representative

Review Source

Response from Epos Now

December 19, 2024

Dear Jennifer, Thank you for sharing your experience! We're thrilled that you find our product easy to use and appreciate the prompt support from our team. It’s wonderful to know that our efforts to provide quick assistance have been helpful to you. We’ve noted your feedback regarding the phone menu and will review it to ensure an even smoother experience. Thanks again for your share, Epos Now

MB

Manisha B.  
Director  
Food & Beverages  
Used the software for: Less than 6 months

### "Excellent and love to recon business friends"

June 4, 2025

5.0

I made purchase 3 months ago and given me enough time to prepare for my store they replies all the time when needed and help according our needs

Pros

Support after sales and training they give overall was very nice experience and happy with the service provided by the Epos team

Cons

I had all good experience nothing to say for least overall was very nice experience and happy with the service provided by the Epos team

Review Source

SD

Stephen D.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Product and customer service good! "

December 9, 2024

5.0

Very good and helpful to this point in time!

Pros

The till is easy to use and we were guided through the initial set up by a patient and helpful person. Any minor issues have been dealt with via a phone call. We have had this payment system in now for 18 months and our sales have increased.

Cons

The fact you don’t have a choice on supplying a receipt from the card machine. With our last card machine we had a receipt printed then gave the customer the option of having a receipt or not. Would save a large amount of paper.

Review Source

Response from Epos Now

December 12, 2024

Dear Stephen, Thank you for your detailed feedback! We’re delighted to hear that you’ve found our till system easy to use and that your sales have increased over the past 18 months. It’s wonderful to know our setup guidance and ongoing support have been helpful to your business. We appreciate your comments about the receipt options. Your suggestion about saving paper by giving customers a choice is valuable, and we’ll pass it along to the relevant team for consideration. If there’s anything more we can assist you with, please let us know. Thanks again, Epos Now

SD

Stuart D.  
Manager  
Retail  
Used the software for: 1-2 years

### "Great customer service line"

January 23, 2025

5.0

Had an issue with the cloud sync. Rang the helpline and sorted in minutes. Fantastic lady at the end of the phone.

Pros

Great bit of kit, does exactly what i need it to do.

Cons

Wait for original delivery was longer than expected

Review Source

Response from Epos Now

February 18, 2025

Dear Stuart, Thank you for your kind review! We're delighted to hear that your system is working exactly as you need it to and that our customer service team was able to quickly resolve your cloud sync issue. It’s great to know you had a fantastic experience with our support team. We appreciate your feedback regarding the delivery time and will pass it along for review. If there's anything else we can do for you, please don’t hesitate to reach out. Thanks again,

DM

Diane M.  
Catering Services Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great service"

December 10, 2024

5.0

the service received has been excellent, all queries and questions answered very quickly

Pros

Very user friendly and speeds up the service at the counter

Cons

Nothing not to like, once you understand to work in layers when working in the back office it is plain sailing

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Epos Now

better offer, and not to dissimilar to existing system

Switched from

[XEPOS](https://www.capterra.com/p/208844/XEPOS/)

very clunky system no back office access

Review Source

Response from Epos Now

December 13, 2024

Dear Diane, Thank you for sharing your positive experience with Epos Now! We're delighted to hear that you find our system user-friendly and that it has enhanced the efficiency of your counter service. It's great to know our support team has been able to address your queries quickly. We also appreciate your comparison to your previous systems, and we’re glad to have met your expectations with a smoother, more accessible solution. Thanks again for your kind words and for choosing Epos Now! Epos Now

BP

Bradley P.  
Owner  
Retail  
Used the software for: 6-12 months

### "Good system"

January 21, 2025

4.0

Good system, quite reliable. Looks nice and professional.

Pros

The look of the terminal, general reliabilty and on time payments

Cons

System sometimes freezes so have to reset by rebooting. The log out button near the search button on screen.

Review Source

Response from Epos Now

February 18, 2025

Dear Bradley, Thank you for your feedback! We're glad to hear that you find the system reliable, professional-looking, and that on-time payments have been a positive experience for you. We appreciate your input regarding the occasional freezing and the log-out button placement. Your feedback is valuable, and we’ll make sure to share it with our team for future improvements. If there's anything else we can do for you, please don’t hesitate to reach out. Thanks again, Epos Now

SP

Shilpa P.  
Director  
Accounting  
Used the software for: 1-2 years

### "With till settings and menu"

December 20, 2024

5.0

Superb customer service and very supportive

Pros

Assistance is so kind and supportive team .superb team

Cons

Quick response and good service fast services

Review Source

Response from Epos Now

December 29, 2024

Dear Shilpa, Thank you for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our team and that our service has been supportive and efficient. We're glad Epos Now is making things easier and more convenient for you. Thanks again for your share, Epos Now

AS

Ann S.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great system"

May 24, 2025

5.0

Excellent. Whenever we have had an issue or we where struggling with a process. Help desk easy to get hold of.

Pros

Decent upfront cost and monthly cost. System easy to use. Great support and backup from friendly helpful staff.

Cons

System sometimes logs its self out several times a day and annoying when you have a shop full of customers.

Review Source

Response from Epos Now

May 28, 2025

Dear Ann, Thank you for your review! We’re glad to hear you’ve found the system easy to use and that our support team has been helpful when needed. We appreciate your feedback on the system logging out — we understand how disruptive that can be and will be happy to look into a fix if it continues. Thanks again for your share, Epos Now

RV

Ravindran V.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Best system for buisness"

January 27, 2025

5.0

Great loving it. Enjoying the sales everyday

Pros

Tract sales and transactions. And 24/7 help to guide buisnesses

Cons

The option to see card sale and cash sale

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Upgrade and liked the features of epos now

Review Source

Response from Epos Now

February 18, 2025

Dear Ravindran, Thank you for your fantastic review! We're thrilled to hear that you're loving Epos Now and enjoying your daily sales. It's great to know that our system helps you track transactions and that our 24/7 support has been valuable for your business. We appreciate your feedback regarding viewing card and cash sales separately and will pass this along to our team. If there’s anything else we can do for you, please don’t hesitate to reach out. Thanks again, Epos Now

JH

Jennifer H.  
Owner  
Retail  
Used the software for: 6-12 months

### "Amazing system"

January 27, 2025

5.0

its been great and customer service is wonderful

Pros

great system, easy to use with lots of add on apps available

Cons

the setup was a little difficult if you have never used a pos

Review Source

Response from Epos Now

February 18, 2025

Dear Jennifer, Thank you for your wonderful review! We're so pleased to hear that you find our system easy to use and appreciate the variety of add-on apps available. It’s also great to know that our customer service team has been there to support you. We understand that setup can be a bit challenging for first-time POS users, and we truly appreciate your patience. If you ever need any assistance, please don’t hesitate to reach out—we’re always happy to help! Thanks again, Epos Now

jM

james M.  
licensee  
Hospitality  
Used the software for: 1-2 years

### "WCC product review "

January 28, 2025

5.0

positive and happy customer, the support line is easy to access even on weekends.

Pros

in most cases the support calls i have made have been really responsive and sorted glitches out promptly, products arrived on time and easy to configure.

Cons

nothing major, i think they could offer more advanced products and configurable to different situation without need to button configurations, example discount swipe cards not available to work on the pro plus handsets

Review Source

Response from Epos Now

February 18, 2025

Dear James, Thank you for your great review! We're delighted to hear that our support team has been responsive and able to resolve any issues promptly. It’s also fantastic to know that your products arrived on time and were easy to configure. We appreciate your feedback on offering more advanced and configurable options, and we’ll be sure to share this with our team. If there’s anything else we can do for you, please don’t hesitate to reach out. Thanks again, Epos Now

Talk to a Capterra advisor for free and get results within 15 minutes.