# Page 9 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Epos Now the right Payment Processing solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152638/Epos-Now/reviews

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Epos Now

3.8 (711)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Epos Now

## Showing most helpful reviews

Showing 201-225 of 711 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AR

Abdul R.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Good customer service "

December 9, 2024

4.0

I have had a good business run with epos now and hopefully it remains same with good customer service which is very important for me.

Pros

Quick support over the chat and agents are available any time you need help.

Cons

Not enough access for agents specially with Held payments. There are some agents which affects the customer experience but overall good.

Review Source

Response from Epos Now

December 11, 2024

Dear Abdul, Thank you for sharing your feedback! We’re happy to hear that you’ve had a good experience with our support team and that our customer service is meeting your expectations. We appreciate your insights about access to agents and the customer experience, and we’re always working to improve. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

SP

Shiv P.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great system"

November 20, 2024

5.0

Great experience overall, I would highly recommend it to other companies out there who require an EPOS System.

Pros

Support are very responsive and the system works exactly as it should.

Cons

The Windows system option has low SSD storage, this is just a flaw with the Windows kit.

Review Source

Response from Epos Now

December 5, 2024

Dear Shiv, Thank you for your fantastic review! We’re thrilled to hear that our system is working as expected and that you’ve had a great experience with our responsive support team. We appreciate your feedback about the Windows system option, and we’ll certainly take that into account as we continue to improve our products. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

AP

Arlyn P.  
Manager  
Retail  
Used the software for: 1-2 years

### "Manager of Puerto Rico Market & Bakery "

December 12, 2024

5.0

It was a great experience. I recommend these company to everyone.

Pros

The customer service and help \[sensitive content hidden\] provided was amazing. I told him the problem and he knew quickly how to resolve the issue.

Cons

I don’t have anything negative to say about them. There amazing.

Review Source

Response from Epos Now

December 17, 2024

Dear Arlyn, Thank you for your kind words! We are delighted to hear that our customer service team, particularly \[sensitive content hidden\], was able to assist you effectively. Your recommendation means a lot to us, and we're thrilled to have had the opportunity to support your business. Thanks again for sharing your thoughts, Epos Now

AM

Alan M.  
Managing Director  
Food & Beverages  
Used the software for: Less than 6 months

### "First review "

February 5, 2025

4.0

Not brilliant to start as above , till kept stopping

Pros

Looked good when we first looked at this

Cons

Set up was not brilliant as we had to manually do all systems ourselves

Review Source

Response from Epos Now

February 17, 2025

Hi Alan, Thank you for your feedback. We’re sorry to hear that the setup process wasn’t as smooth as expected. Our team is always here to assist with setup and ensure your system runs seamlessly. If you’re still experiencing issues with the till, please reach out, and we’d be happy to help. We appreciate you choosing Epos Now and hope our system provides the cost savings and efficiency you need. Best regards, EposNow

DB

Dena B.  
Shop manager  
Retail  
Used the software for: 1-2 years

### "Thanks \[sensitive content hidden\]"

December 12, 2024

5.0

Any problem I incur always gets sorted, but as said I’d like a different way to do some things

Pros

\[sensitive content hidden\] most helpful if there is a problem it can be sorted

Cons

Some rhings we cannot do to suit our business

Review Source

Response from Epos Now

December 17, 2024

Dear Dena, Thank you for sharing your feedback! We're pleased to hear that our team is able to resolve any issues you encounter. We understand that sometimes certain features may not fully align with your business needs, and we appreciate your insight. Rest assured, we're always working to improve and tailor our service to meet your needs. Thanks again for your share, Epos Now

AF

Ademola F.  
Retail Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "My Experience Using EPOS Now"

April 1, 2025

5.0

I'm very confident of finding my way around because it is a very detailed software.

Pros

It's seamless. The support guys made it easy whenever we had a session.

Cons

I'm yet to find anything I dislike. Maybe something will pop up, but nothing for now.

Review Source

Response from Epos Now

April 4, 2025

Dear Ademola, Thank you for your wonderful feedback! We're so glad to hear that our software has been seamless for you and that our support team has been helpful whenever you’ve needed assistance. It’s great to know that you feel confident navigating the system! If anything comes up or if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help! Thanks again for your share, Epos Now.

KW

Keela W.  
Owner  
Retail  
Used the software for: 1-2 years

### "Good experience with support"

September 17, 2024

5.0

I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m able to do the things I need to. I’m also very happy to have my till and card processing together with one company and the customer service has been top notch.

Pros

I had an issue with my back office and the tech who helped me was super friendly and knowledgeable. She was able to fix my problem. I’ve always had such a positive experience with the whole support team but this one in particular, \[sensitive content hidden\] I believe, was phenomenal.

Cons

Wait times can be long sometimes but it’s really not that big of a deal.

Switched from

[EVO Payments](https://www.capterra.com/p/159661/EVO-Payments/)

We used epos now point of sale anyway and it was nice to be able to combine card processing and have things in one place. Evo also changed rules on us frequently and it wasn’t a good fit.

Review Source

JB

Jason B.  
Manger  
Food & Beverages  
Used the software for: Less than 6 months

### "Brilliant thanks "

February 4, 2025

5.0

Brilliant service and very helpful 👏 welldone best ever

Pros

How quickly they answer my questions and fix the problems well done epos

Cons

There nothing much wrong with this company

Switched from

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Needed a system with just eat and uber on

Review Source

Response from Epos Now

February 17, 2025

Hi Jason, We truly appreciate your positive feedback! It’s great to hear that our quick support and integration options with Just Eat and Uber have made a difference for you. If you ever need anything, we're always here to help! Best regards, EposNow

VR

Verified Reviewer  
Manging Direector  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Managing Director "

January 30, 2025

5.0

Professional knowledge and best customer service

Pros

Xcellent and card machine have sllnrhings which our business requires

Cons

I don't see any issue so far sll is good

Review Source

Response from Epos Now

February 4, 2025

Hi, Thank you for your wonderful feedback! We're thrilled to hear that our system and card machine provide everything your business needs. It's great to know you've had a positive experience with our professional support team. We're always here to ensure things continue running smoothly for you! Best regards, EposNow

WF

Wayne F.  
Owner  
Hospitality  
Used the software for: 2+ years

### "East to follow EPOS system"

December 9, 2024

5.0

Very good, easy to use, good display screen

Pros

Easy to follow set up screens. very user friendly.

Cons

setting up the kitchen printer, so that it only prints to the kitchen.

Review Source

MH

Majed H.  
Owner  
Food Production  
Used the software for: Less than 6 months

### "Epos system is a top nutch system"

February 17, 2025

5.0

Pros

The system is easy to use after you get through your training. Customer service are quick in responding to any of your needs. Reasonably price system compare to others in the markst place.

Cons

Easy to use, very practical. You can learn how to use it within few hours of training

Review Source

Response from Epos Now

February 18, 2025

Dear Majed, Thank you for your fantastic review! We're delighted to hear that you find our system top-notch, easy to use, and reasonably priced. It’s great to know that our customer service team has been responsive and that your training helped you get up to speed quickly. If there’s anything else we can do for you, please don’t hesitate to reach out. Thanks again, Epos Now

AB

Angèle B.  
Caterer  
Hospitality  
Used the software for: Less than 6 months

### "New epos pro plus "

December 20, 2024

5.0

It's been a great experience. The teams are always on hands to share their expertise and give their best.

Pros

Easy touch screen with menu display, and simple check out

Cons

Setting up and knowing how the system works

Alternatives considered

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Reason for choosing Epos Now

The team was able to suggest other options

Review Source

Response from Epos Now

December 23, 2024

Dear Angele, Thank you for your kind words and for sharing your experience with the Epos Pro Plus system! We’re delighted to hear that the easy touchscreen and menu display have made the checkout process simple and convenient for you. We understand that setting up and getting familiar with a new system can be a learning curve, but it’s great to know that our team was there to provide their expertise and support whenever needed. We’re also glad that our team could offer helpful suggestions and that Epos Now stood out among alternatives like SumUp. If you ever need further assistance, we’re always here to help! Thanks again for your share, Epos Now

NJ

Neil J.  
Trustee  
Hospitality  
Used the software for: 6-12 months

### "Great company"

December 13, 2024

5.0

I phoned and asked a question. It was sorted within a few minutes and although information was sent to wrong email initially this was corrected straight away.

Pros

Staff are polite and knowledgeable and very fast at sorting out problems.

Cons

Some things seem a bit difficult to understand but that could be just me being a bit thick.

Review Source

Response from Epos Now

December 17, 2024

Dear Neil, Thank you for your kind words! We’re glad to hear that our team was able to assist you quickly and resolve the issue. Don’t worry, we all have moments where things can be a bit tricky to understand – we’re always here to help if you need further clarification. Thanks again for your share, Epos Now

JP

Joe P.  
Club Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Thanks for you help"

December 29, 2024

5.0

Pros

\[sensitive content hidden\] was amazing. Very helpful and clear with what she was doing

Cons

Nothing

Review Source

Response from Epos Now

January 7, 2025

Dear Joe, Thank you for your feedback! We’re so glad to hear that you had a great experience and found our support helpful and clear. If there’s anything else we can assist you with, please feel free to reach out. Thanks again for your share, Epos Now.

AJ

Allwyn J.  
Chef  
Restaurants  
Used the software for: Less than 6 months

### "Professionals are perfect!!"

April 10, 2025

5.0

Good 👍 and perfect...and easy to operate..

Pros

The best Epos system...ever worked with..

Cons

We get to operate it from phone also..and it's very easy to operate..

Review Source

Response from Epos Now

April 11, 2025

Dear Allwyn, Thank you so much for your amazing review! We’re delighted to hear that you find our system easy to operate and that it’s working perfectly for you—even from your phone. It’s always our aim to deliver both simplicity and efficiency, and it’s great to know we’re hitting the mark. If there’s anything more we can do to support you, please don’t hesitate to reach out. Thanks again for your kind words, Epos Now

YD

Yahia D.  
Director  
Food & Beverages  
Used the software for: 2+ years

### "Excellent experience"

October 28, 2024

5.0

perfect , \[sensitive content hidden\] was amazing, she went the extra mile to help

Pros

everything, the staff are amazing, mainly

Cons

none every thing was perfect , the staff werw so helpful

Review Source

Response from Epos Now

November 13, 2024

Dear Yahia, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

AZ

Atif Z.  
Managing Director  
Retail  
Used the software for: 2+ years

### "Great experience with epos"

November 20, 2024

5.0

Great company to deal with and quick and efficient response.

Pros

Swift response and quick correction of the issue

Cons

No cons to mention on this experience and we were dealt with efficiently

Review Source

Response from Epos Now

December 5, 2024

Dear Atif, Thank you for your wonderful review! We’re so glad to hear that you had a great experience with our swift response and efficient resolution of your issue. Your positive feedback is greatly appreciated. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

JH

John H.  
License Holder  
Hospitality  
Used the software for: Less than 6 months

### "Dunipace F.C. review."

May 16, 2025

5.0

Overall experience was excellent from first contact when applying for your product. Then followed up support and training from \[sensitive content hidden\] was outstanding

Pros

From start of process my support and professionalism from all contacts especially \[sensitive content hidden\] was outstanding.

Cons

During my contact with all personnel within Epos now operation I had no issues.

Review Source

Response from Epos Now

May 28, 2025

Dear John, Thank you for your kind review of Dunipace F.C.'s experience with Epos Now. We're thrilled that from the start, the support and professionalism from all our team stood out to you. It’s great to hear you had no issues during your entire interaction and that the ongoing support and training were outstanding. Thanks again for your share, Epos Now

RG

Raju G.  
Chef  
Hospitality  
Used the software for: Less than 6 months

### "Good experience "

March 13, 2025

5.0

Overall experience is very good . Fast and reliable to use

Pros

Same day funding . 24/7 customer service .easy to use

Cons

24/7 service .good customer service.easy to use

Review Source

Response from Epos Now

March 17, 2025

Dear Raju, Thank you for your feedback! We're glad to hear that you're enjoying the same-day funding, 24/7 customer service, and ease of use. It's fantastic to know that your experience has been fast and reliable. We appreciate your trust in us and look forward to continuing to support your business! Thanks again for your share, Epos Now

MK

Melissa K.  
Florist  
Retail  
Used the software for: 2+ years

### "Eposnow - a great system"

August 7, 2024

5.0

My experience with Eposnow has been very good. I have had a number of occasions where I have needed to call the helpdesk and every time, the person has solved my query easily and with patience.

Pros

Eposnow is very simple and easy to use but on the odd occasion that I do need assistance, the help desk are always on hand and quick to help.

Cons

I had a minor hiccough when I first joined and was not told about the need to have integrated card payments and subsequently incurred an unexpected charge. However, this was rectified.

Switched from

[ICR Evolution](https://www.capterra.com/p/196596/ICR-Evolution/)

I think our old till system was ICR touch, it broke suddenly with no warning

Review Source

NC

Nathan C.  
IT Administrator and Book Keeper  
Hospitality  
Used the software for: 1-2 years

### "Excellent product and even more excellent support"

August 6, 2024

5.0

From start to present the overall experience has been pleasant with only 1 or 2 minor issues which were swiftly resolved once support were contacted. The equipment works well and as most of it is cloud based it is all very streamlined.

Pros

The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely. Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.

Cons

It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device. Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Epos Now

EposNow had a very attractive introductory offer of free POS equipment.

Review Source

CG

Curt G.  
Bar Chairman  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Experience!"

September 17, 2024

5.0

Excellent product with first class customer care.

Pros

Ease of use, adapts to our need whereas competitors do not meet them

Cons

Nothing, great system. Would like to have it in white

Alternatives considered

[Clover](https://www.capterra.com/p/226864/Clover/)

Reason for choosing Epos Now

We can do sub, sub categories whereas we can't with other systems

Review Source

DG

David G.  
Manager  
Hospitality  
Used the software for: 2+ years

### "DO NOT WASTE YOUR TIME WITH THEM"

August 16, 2024

1.0

We signed up with this company they have been unable to provide a working system and now its our fault and we have to pay and exit fee because we have no option but to leave them as we need a working till system. A truly pathetic excuse of a company who no doubt spend more money on there legal department than they do anywhere else.

Pros

No pros they are a truly awful company, if you sign with them be prepared to talk with a million different representatives and waste your time explaining everything again over and over again

Cons

"integration" team, "customer service" team, complaints department

Review Source

Response from Epos Now

August 29, 2024

Hi David G, Thank you for sharing your feedback with us. We’re genuinely sorry to hear about your frustrating experience, and we sincerely want to help resolve the issues you’ve faced. Unfortunately, we couldn’t locate your account with the details provided. To better understand and investigate what went wrong, we kindly ask you to send us more information, such as your account number, email address, and business name, to customerresolutions@eposnow.com. We are committed to providing a system that meets your needs, and we hope to turn this situation around for you. We look forward to hearing from you soon. Kind regards, Epos Now

AS

Annette S.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Good system"

December 9, 2024

5.0

Great service customer service very helpfull

Pros

It’s like a full account package very efficient

Cons

Nothing at all everything is there for you

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

Not efficient enough to be used fully at all

Review Source

Response from Epos Now

December 11, 2024

Dear Annette, Thank you for your positive feedback! We're so glad to hear that our system is efficient and that our customer service has been helpful. We appreciate you choosing Epos Now and are happy to know that the transition has been a smooth one for you. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

SP

Sam P.  
Barber  
Consumer Services  
Used the software for: Less than 6 months

### "EPOSNOW IS A SCAM!!!!"

October 15, 2024

1.0

The worst nighmare ever...the lies is unbelievable in that they promise you everything you ask for but 1/2 the options aren't available & you DO NOT GET YOUR MONEY BACK EVER regardless of who you complain to & no messages are EVER returned...STAY FAR AWAY FROM THIS COMPANY IN THE U.K & I cant believe they infiltrated the U.S...but it's a matter of time before everyobe will see who they are!

Pros

ABSOLUTELY NOTHING!!! There is no liking other than the monitor looks a little appealing but thats it!

Cons

There's nothing at akl to like the most or the least its 100% a scam & a disaster to understans,operate & dealing with the staff?? It would be MINIMUM 10 pages long as to addressing that specific issue of incompetancy...basically what I'm saying is DO NOT ENTERTAIN EPOSNOW! Thats the warning.

Review Source

Response from Epos Now

October 28, 2024

Hello Sam P, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at customerresolutions@eposnow.com. Thanks again for your share, Epos Now.

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