# Page 5 | Epos Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Epos Now the right Retail Management Systems solution for you? Explore 711 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152638/Epos-Now/reviews --- Epos Now 3.8 (711) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Epos Now ## Showing most helpful reviews Showing 101-125 of 711 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charlie B. Director Hospitality Used the software for: Less than 6 months ### "Highly Recommend this product/company. " July 19, 2025 5.0 Since the product arrived, I have used the trainning service and some support and they have always been very helpful and professional. Pros The way the product is presented, looks great, and is easy to use. The bar at Fields End Water Limited has been very successful and the till has been a great addition to the smooth running of the bar. Cons Nothing, I haven't used other products so nothing to judge against, but overal very pleased. Can't think of anything negative. Review Source Response from Epos Now July 21, 2025 Dear Charlie, Thank you so much for your fantastic 5-star review! We're thrilled to hear that the till has been a great addition to the smooth running of your bar and that you’ve found our training and support helpful and professional. We truly appreciate your kind words and are delighted to have been part of your success. If there’s anything else we can assist with, please don’t hesitate to reach back out. Thanks again, The Epos Now Team MA Manik A. Director Hospitality Used the software for: Less than 6 months ### "100% not recommended to small business - Poor customer service - Slow payment receiving system - 100% no proper support received from EPOS NOW. " January 16, 2025 1.0 Overall experience is very poor system built, Poor customer service, and not supporting for small business. Pros sale report like everyone but that's special. Cons Everything about EPOS NOW. Time is crucial for small business. Payment receiving from customer is very slow and there are all other factors. - Poor customer service - No reliability of customer support - Build system that works very slow and take close to 2 minute to take a payment. - EPOS NOW is 100% SLOW PROCESSING SYSTEM AND WE NEVER RECOMMEND TO ANY ONE OF OUR CIRCLE. - No proper communication from customer support team if we raise complaint. - they're operating from UK and don't get surprised that delay on communication or any support. - Though set payment close time according business requirement, your payment will be always different from what you make. 100% not helpful company. Review Source Response from Epos Now January 18, 2025 Hi Manik, We’re truly sorry to hear about your experience. This is not the level of service we strive to deliver, and we deeply regret any inconvenience caused. At EposNow, we are committed to ensuring that all our customers' needs are met efficiently and that our systems support your business operations seamlessly. We understand how crucial time and reliable support are for small businesses, and your feedback highlights areas where we can improve. To address your concerns directly and resolve the issues you’ve encountered, we kindly ask you to email us with your details at customerresolutions@eposnow.com. Our dedicated team is eager to investigate further and provide the assistance you deserve. Thank you for bringing this to our attention—we are here to make things right. Best regards, EposNow Zion P. IT professional Food & Beverages Used the software for: Less than 6 months ### "Just don't. " April 4, 2025 1.0 Don't Touch This system or this company Ever!! Client of mine purchased this system, it has never worked since day 1, they have tried to engage customer service for a full refund due to the company failing to provide the paid for service in a reasonable time. In the mean time this company has STOLLEN fees from my client, double charged them and On top of this they think it's appropriate to charge a early cancellation fee. This company has no morals and has broken several ACCC laws. Pros Nothing, everyone else does the same things just better Cons Customer service, promise the world and never deliver. Even when they promise to call you back it never happens. Review Source Response from Epos Now April 7, 2025 Dear Zion, We are truly sorry to hear about the negative experience you've had with our service and customer support. It's concerning to hear about the issues with overcharging, double charges, and early cancellation fees, and we take this feedback seriously. This is not the standard of service we aim to provide, and we deeply regret any inconvenience caused. To resolve this matter, please reach out to customerresolutions@eposnow.com with your account details, and we will ensure that your concerns are addressed and the situation is corrected as quickly as possible. Thanks again for your share, Epos Now DB Dave B. Director of Income Generation Retail Used the software for: Less than 6 months ### "Great Epos Now system" June 19, 2025 5.0 Epos Now rollout has been seem less. I thoroughly recommend this system! The support from the call centre is brilliant. I can actually talk to someone very easily. The online support is great too! Pros Excellent system that is easy to use. My team love it! Great frontline support. I am really impressed! Cons Nothing! I have no complaints about the system. It works really well and is very well supported. No hidden problems at all! Alternatives considered [Kudos](https://www.capterra.com/p/140423/Kudos/) Reason for choosing Epos Now I linked the personal touch and interaction. You really wanted my business. Switched from [RetailStore](https://www.capterra.com/p/178395/RetailStore/) Cybertill didn't deliver what I needed. The support was poor and was expensive. Review Source GM Gale M. Owner Retail Used the software for: 1-2 years ### "Excellent!" May 30, 2025 5.0 Excellent! I am not computer savy. They walked me thru everything and were very patient with me. Anytime I have a question, they have a answer. Pros Very reliable and dependable. Great customer care. I am a first time user of a point of sale business. Cons None. I have not found any issues with this system. They update constantly to keep it fresh. No negatives here. Review Source Response from Epos Now June 2, 2025 Dear Gale, Thank you so much for your glowing review! We’re thrilled to hear that you've found our system reliable and dependable, especially as a first-time POS user. It’s great to know our team has been patient and supportive in guiding you through everything. We're here to make things simple, even if you’re not computer savvy. If there’s anything else we can help with, please don’t hesitate to reach out. Thanks again for your share, Epos Now VP Vishal P. Director Consumer Services Used the software for: Less than 6 months ### "Very good pos system for 1st time business" October 7, 2025 5.0 Very good will help too much who start 1st time retail business and system is stable and very good hardware Pros Software, hardware, support even in weekends and eazy access software which any one can handel eazy simple Cons Hardware dual display intregated card terminal and price wise also very compitive then other avaiable pos Review Source Response from Epos Now October 13, 2025 Dear Vishal, Thank you for your wonderful feedback! We’re delighted to hear that you find our software and hardware easy to use, with reliable support even on weekends. It’s great to know that the system has been helpful for your first-time retail business and that you’re happy with the stability and quality of the hardware. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. Thanks again for your share, Epos Now. KW Kendyl W. Cafe Owner Hospitality Used the software for: 1-2 years ### "DO NOT USE EPOSNOW" December 18, 2024 1.0 Absolutely disgusting. Has caused me the most stress this year than anything else. Pros The low eftpos percentage rate. Sucked me in. Not worth the stress EposNow has caused me at all. Cons Double charged me for 3 months despite me telling them each month that this was happening! Then it took MONTHS to recieve back, after hours on the phone and many emails sent. THEN they illegally charged me ANOTHER TIME and I am STILL waiting for this refund! The people on the phone can’t ‘authorise anything’ and have to send it through to a “manager” who you cannot speak to, and who does not approve refunds for months and months and months. No one can tell you what’s going on. Review Source Response from Epos Now January 2, 2025 Dear Kendyl, We are truly sorry to hear about the ongoing issues you’ve experienced with overcharging and the stress it has caused. This is not the standard of service we aim to provide, and we understand how frustrating it must be to feel ignored and left without clear communication. We regret that your refund has been delayed, and we want to resolve this as soon as possible. Unfortunately, we were unable to locate your account with the details provided. To help us investigate this matter urgently, please email us at globalsupport@eposnow.com with your account information. We’ll prioritize reviewing the overcharges and work towards ensuring a swift resolution. Thank you for sharing your experience, and we look forward to resolving this for you. Thanks again for your share, Epos Now MA Michael A. Landlord Hospitality Used the software for: Less than 6 months ### "Great value and service." January 17, 2026 5.0 Been great. Great product and value. Always happy to help and always available with glfantastic support at all hours. Cons All good. Review Source Response from Epos Now January 21, 2026 Dear Michael, Thank you for your fantastic feedback! We are delighted to hear that everything is All good and that your experience has been great. It is wonderful to know that you find our system to be a Great product that offers excellent value. We are especially proud of our team's dedication, so hearing that we are always available and happy to help at all hours is exactly the kind of feedback we work hard for. We are glad to be there for you whenever you need us. Best regards, Epos Now PW Pippa W. Owner Hospitality Used the software for: Less than 6 months ### "Should have done it a year ago!" February 10, 2025 5.0 Very good. We’ve taken ages (almost 12months) to take the plunge and commit to an EPOS system believing it would be difficult to set up and it would prove inflexible, but it’s proved surprisingly easy Pros Functionality, sits alongside current card payment system (DOJO) easy to set up, UK based support team - who answer your calls to their 0800 number without sending you through loads of multiple choice options before speaking to a human! Cons That I can’t connect my kitchen order printer wirelessly. Sadly a long Ethernet cable runs between the printer to the broadband box Review Source Response from Epos Now February 17, 2025 Hi Pippa, We’re so glad to hear that making the switch to EposNow has been a positive experience for you! Our goal is to provide seamless functionality and responsive support, so it’s great to know that our UK-based team has been helpful. We appreciate your feedback on the kitchen order printer—our team is always looking for ways to enhance connectivity options. If you need any assistance, feel free to reach out! Best regards, EposNow MK Mobin K. Dispensing Optician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Another terrible experience with eposnoe" June 4, 2025 1.0 Terrible!!!!!!!you think that they will have some integrity. These people are not professionals at all. Pros there is no pros dealing with this company, you are mislead to think that you are getting a good deal. Cons The sales sharks make things sound so good and appear to be very helpful in the beginning, but once you've paid them, they trap you Review Source Response from Epos Now June 9, 2025 Dear Mobin, We’re very sorry to hear that your experience with us has left you feeling misled and frustrated. This is not the impression we ever want to leave, and we understand how upsetting it can be when expectations don’t match reality. That said, we take these concerns seriously and want the chance to put things right. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so we can fully review your situation and respond appropriately. We’re committed to integrity and accountability, and we’ll ensure your case is handled with care. Thanks again for your share, Epos Now MB Matt B. Business Owner Hospitality Used the software for: Less than 6 months ### "A great POS system for a cafe " August 31, 2025 5.0 It was very simple to set up and we had the on boarding team on hand should anything complex come up. Pros Its a POS system with lots features, but is vert easy to set up and simple to use. The on-boarding team were with us every step of the way. Cons Nothing, we have only used a few features, but they have all been great and the reporting options are very detailed. Switched from [SumUp Point of Sale](https://www.capterra.com/p/276402/SumUp-Point-of-Sale/) The cost of the monthly features was increasing and we had pay for certain features that we weren't using. Review Source Response from Epos Now September 16, 2025 Dear Matt, Thank you for your wonderful feedback! We’re so pleased to hear that you’ve found our POS system easy to set up and simple to use, with plenty of features to support your business. It’s great to know that our onboarding team was there for you every step of the way and that you’ve been impressed with the detailed reporting options. If there’s anything else we can do to support you as you explore more features, please don’t hesitate to reach out. Thanks again for your share, Epos Now SM Stephanie M. Owner Retail Used the software for: Less than 6 months ### "We are so glad we chose Epos Now" July 10, 2025 5.0 The support system with Epos Now has been great to work with. They have answered every question we have had as quickly as they could. The system was easy to get set up, and we were quickly up and running with it. Pros The thing we like the most about Epos Now is that it is easy to use for the customers as well as the staff. Cons The thing I like the least about Epos Now is that it is set up primarily for food service, so we can't change some of the places in the machine that say food/drink, etc. And also, we wish the time was able to be adjusted to 12 hour time instead of 24 hour. Review Source Response from Epos Now July 16, 2025 Dear Stephanie, Thank you for sharing your experience with Epos Now. We’re pleased to hear that both your customers and staff find the system easy to use, and that our support team has been responsive and helpful throughout your setup process. We appreciate your feedback regarding the food service focus and the 24-hour time format. Your suggestions are valuable and will be passed on to our product team for consideration. Thanks again for your share, Epos Now JS Jason S. Store Manager Retail Used the software for: 1-2 years ### "Epos Now Review" January 21, 2025 5.0 We are really happy with our Epos Now Terminal. Pros Epos Now stands out for its user-friendly interface, robust inventory management, and seamless integrations. Its cloud-based design ensures flexibility, while excellent customer support makes it a reliable choice for my business Cons Unable to take card payments vis telephone. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) We switched as the Card machine was no longer compatible with the Epos Now System. Review Source Response from Epos Now February 18, 2025 Dear Jason, Thank you for your wonderful review! We're delighted to hear that you find Epos Now’s user-friendly interface, inventory management, and seamless integrations beneficial for your business. It’s great to know that our cloud-based system and customer support have made a positive impact. We appreciate your feedback regarding telephone card payments and will share this with our team. If there’s anything else we can do for you, please don’t hesitate to reach out. Thanks again, Epos Now SS Shelly S. Office manager Program Development Used the software for: Less than 6 months ### "Exceptional support from the Team" June 9, 2025 5.0 The sales staff easily explained the EPOS system honestly and once we received the system the setup was made easy. Any issues that we encountered, it was easy to schedule a session to get help moving forward with our new business. Pros Amazing customer support with training sessions on any problems and issues. The representative took us through step by step and easily explained the product. Cons As a new business just getting started so the inactivity charge is hard for our start up business. We purchased the system in advance so we'd be ready when we opened. Review Source Response from Epos Now June 19, 2025 Dear Shelly, Thank you so much for your thoughtful and encouraging feedback! We’re thrilled to hear that you’ve had such a positive experience with our support and training sessions. It’s great to know our team was able to guide you step by step and explain everything clearly, helping you feel confident as you set up your new business. We also appreciate your honesty around the inactivity charge—feedback like this helps us understand where we can improve, especially for startups preparing in advance. If there’s anything else we can do to support you as you grow, please don’t hesitate to reach out. Thanks again for your share, Epos Now GO Graham O. Manager Directors Hospitality Used the software for: Less than 6 months ### "Good service " September 11, 2025 5.0 Really happy with the service. Maybe rental is a bit steep. Always in contact to help if i hit a problem. Pros Its very secure. Easy to use. All the format is clear and precise. Payments are through quick and accurate. Cons Sometimes it cant find the server and has to be linked to my phone network. Takes a few minutes on occasions to find the cardreader. Review Source Response from Epos Now September 16, 2025 Dear Graham, Thank you for your kind words! We’re so pleased to hear that you find our system secure, easy to use, and reliable for processing quick and accurate payments. It’s great to know our team has been there to help whenever you’ve needed support. We appreciate your feedback about occasionally having to reconnect to the server and the card reader. We’ll be sure to share this with our team to help improve the experience. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thanks again for your share, Epos Now PG Paul G. Director Food & Beverages Used the software for: Less than 6 months ### "Kudos Leisure Ltd" May 28, 2025 5.0 The support from the UK and US was second to none, in particular \[sensitive content hidden\](UK) and \[sensitive content hidden\] (US) reached above and beyond the normal service expected. Although a great software to have, hard to use at first but again, taking over the till and speaking to a real human is always the best way to go.. Pros You can do almost anything g you want with the system. All you need is a little patience to get your head around it and if you can’t the support is there for you (a real human).. Cons Overwhelmed as a new user and taking over a coffee shop ment out of hours adjustments so not to disturb the working day.. Review Source Response from Epos Now May 29, 2025 Dear Paul, Thank you for your detailed and thoughtful review! We’re pleased to hear that our system offers the flexibility you need and that our UK and US support teams, including \[name hidden\], have gone above and beyond to assist you. We understand that starting out can feel overwhelming, especially when managing a busy coffee shop, and we appreciate your patience as you got comfortable with the system. If there’s anything else we can do to make your experience smoother, please don’t hesitate to reach out. Thanks again for your share, Epos Now KS Kevin S. Owner manager Hospitality Used the software for: 1-2 years ### "My Epos system " April 7, 2025 5.0 Very happy and no intention to change something that works so well Pros Trustworthy systems major customer care easy to operate and major back up from customer care team and always available and so helpful Cons Nothing. It works for us so well and my staff can control customers records and individual takings Alternatives considered [SumUp Plus Card Reader](https://www.capterra.com/p/276405/SumUp-Plus-Card-Reader/) Reason for choosing Epos Now Back up and quality customer care and in-depth training Review Source Response from Epos Now April 10, 2025 Dear Kevin, Thank you for the wonderful feedback! We're so pleased to hear that the system has been working seamlessly for you and your team, and that our customer care and training support have made a positive impact. It's great to know Epos Now continues to be the right fit for your business. Thanks again for your share, Epos Now. RG Rangel G. Manager Hospitality Used the software for: 2+ years ### "Don't use it!" March 7, 2025 1.0 Pros This platform isnt what use to be! Always problems with the website. Always problems with the custumer service. always problems with the back office. Also they have overcharged my bussines multiple months. Dont use them wont recomend them even if is the last system on the market, I rather go back to pen and papper. Rangel G Cons back in the days was a good company, now is more like a scam! Review Source Response from Epos Now March 15, 2025 Dear Rangel, We’re truly sorry to hear about the issues you've experienced with the platform and the customer service. We understand how frustrating it must be to face these problems, especially after having been a customer for some time. We’d like to look into the overcharging and other issues you’ve mentioned. Please reach out to us at customerresolutions@eposnow.com with your account details, and we will work to resolve this matter as quickly as possible. Thanks again for your share, Epos Now RTM RASAL TALLUKDER M. manager Retail Used the software for: 2+ years ### "good services" April 28, 2025 5.0 everyday i use epos now till and payment system overall is good Pros easy to use and good service easy manage all product list and stock Cons good service easily use and any body can use easy and quickly Review Source Response from Epos Now May 6, 2025 Dear Rasal, Thank you for sharing your experience! It’s great to hear that you find the system easy to use and helpful in managing your product list and stock. We’re glad the till and payment system have been working well for you every day and that it’s been quick and accessible for your needs. Thanks again, Epos Now MHM Muhammad Haroon M. Director Retail Used the software for: 1-2 years ### "\[sensitive content hidden\] the best Staff member" April 26, 2025 5.0 One of the staff member Miss \[sensitive content hidden\] who helped my company Tech Fixers limited for the new Epos now system setup, she’s so professional and really helpful. I can say she’s the best. Thankyou \[sensitive content hidden\] . Pros Customers service is out standing. I really like the new device with built in printer. Cons Everything was perfect. 5stars for everything Review Source Response from Epos Now May 6, 2025 Dear Muhammad, Thank you for such a glowing review! It’s wonderful to hear that you’re enjoying the new device with the built-in printer and that the customer service has been outstanding throughout your setup. We’re especially pleased that our team member made such a positive impression and was able to support Tech Fixers Limited so professionally. Your kind words mean a lot to us. We’re glad everything has been running smoothly for you. Thanks again, Epos Now SC Sarah C. Operations Manager Retail Used the software for: Less than 6 months ### "Childhood Cancer Parents Alliance - positive experience" July 18, 2025 5.0 Very positive team, always happy to help and go above and beyond to resolve issues quickly. The training was specific to our needs and \[sensitive content hidden\] was very accommodating to our questions and nothing was a problem. Pros Very easy system to use, an extremely user-friendly system and a great customer service team. Great communication from set-up and training and nothing was an issue. Cons Nothing really, however, if I need to state something, then the card reader broke after a short time of having it, but this was resolved with a replacement one within 24 hours. Review Source Response from Epos Now July 21, 2025 Dear Sarah, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the system easy to use and appreciated the great communication and tailored training from our team. It’s also great to know that the card reader issue was quickly resolved with a replacement within 24 hours. We truly value your kind words about our team going above and beyond to help and accommodate your needs. If there’s anything else we can assist with, please don’t hesitate to reach back out. Thanks again, The Epos Now Team SS Sophia S. Owner Retail Used the software for: Less than 6 months ### "Epos ROCKS!!!! 😍" March 21, 2025 5.0 My experience with Epos is always positive and enjoyable. The trainers really care about the operation profiency of their product. Superb customer service! 🤗 Pros I appreciate the quality and variations of trainings provided. The trainers are professional, patient, diligent and kind! 😍 Cons By no fault of Epos, I assume; but my cellular phone company charged me dearly for the international calls during training sessions. I think the calls were to Canada or Europe. Perhaps, letting the customer know that dialing directly to the office may result in long distance international charges would be quite thoughtful and beneficial. 🤗 Review Source Response from Epos Now April 1, 2025 Dear Sophia, Thank you so much for your amazing feedback! We’re thrilled to hear that you’ve had such a positive experience with our training sessions. Our trainers truly appreciate your recognition of their professionalism, patience, and kindness. It's fantastic to know that you're enjoying your time with Epos and finding the support beneficial. We also appreciate your suggestion about the international call charges. We’ll definitely take that into consideration to help improve our communication in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. We're always here to support you! Thanks again for your share, Epos Now MP Martin P. Chair Hospitality Used the software for: 2+ years ### "Excellent Epos Now Products and even better Operational support" December 20, 2024 5.0 Excellent. I've always been happy with the product and how easy it is to set up and bring into operational use. But the best thing is the support team who are very able and efficient in fixing those little issues the team come across regardless of whether its a till issue or external factor. Pros Easy to set up, easy to use and training can take a few minutes to do the basics. There are good on-line help guides but the Technical/Support team on the phone have always fixed any minor issues we've had, usually not to do with the product but maybe a Wifi or knowledge issue. Product is not expensive to buy and running costs are low. Cons No real Cons to talk about! I've run two business' where we changed to Epos Now and both have improved our business effectiveness immeasurably. Review Source Response from Epos Now December 29, 2024 Dear Martin, Thank you so much for your thoughtful review! We're delighted to hear that both the setup and use of Epos Now have been smooth, and that our support team has been able to assist you efficiently. It's wonderful that our product has made such a positive impact on your business effectiveness. Thanks again for your share, Epos Now RD Ryan D. Owner Restaurants Used the software for: Less than 6 months ### "Canalside Restaurant Ltd Review" July 18, 2025 5.0 With the implementation of Epos Now At Canalside restaurant Ltd, we have greatly improved our service to our customers and sped up the process from start to finish, with less mistakes being made especially with our integrated card machine this is also helping us retain money otherwise lost due to human error. Pros Easy to use system, for both the front door and back door of the software, friendly staff and support team, quick response times and knowledgeable staff. Cons A few subtle implementations to the system could be made, but these are issues specific to my business rather than a out and out problem. Review Source Response from Epos Now July 21, 2025 Dear Ryan, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Epos Now has helped improve your customer service and streamline your processes, especially with the integrated card machine reducing errors and helping retain revenue. It’s great to know our friendly and knowledgeable team has been quick to respond and support you along the way. We appreciate your feedback on possible subtle improvements and understand that some needs are unique to your business. If there’s anything specific you’d like us to help with or any other way we can assist, please don’t hesitate to reach back out. Thanks again, The Epos Now Team JS John S. Director Retail Used the software for: 6-12 months ### "Epos now review" April 5, 2025 5.0 Its worked really well and yesit takes while to set up but stock control is great.As a till system it is very easy to use. Pros Its so easy to use and works really well.If i did have a query it was dealt with quicly and efficiently. Cons No real down sides maybe the scanner could be wireless Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Epos Now Price and ease of use we also spoke to the internal team and found them friendly and efficient Review Source Response from Epos Now April 7, 2025 Dear John, Thank you for sharing your experience with Epos Now! We’re thrilled to hear that the system has been easy to use and that our team was quick and efficient in assisting you. We appreciate your feedback on the scanner and will take that into consideration for future improvements. Thanks again for your share, Epos Now. Talk to a Capterra advisor for free and get results within 15 minutes.