iRecall
by Virtual Recall
Who Uses This Software?
Veterinary Practices - our solution is built to cater from single site clinics to large multi-practice groups but ensures that every communication is personalised to the client from their local vet.
Average Ratings
5 Reviews-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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Pricing DetailsPlease contact us to discuss pricing
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Free DemoYes
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DeploymentCloud, SaaS, Web
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TrainingDocumentation
Webinars
Live Online
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SupportOnline
Business Hours
Vendor Details
- Virtual Recall
- www.virtualrecall.com/
- Founded 2012
- United Kingdom
About iRecall
iRecall: Engage, Remind, Review * Engage:Timely education and advice so pet owners become active partners in their pets health. Create your own marketing campaigns or use our library of templates. * Remind: A suite of deceptively simple text, email and postal reminder services to book, apply or re-purchase treatments and services. Remind 100% of clients 100% of the time * Review: Responsive surveys providing immediate client feedback, generating positive online reviews.
iRecall Features
- Appointment Reminders
- Appointment Scheduling
- Billing & Invoicing
- Boarding Management
- Image Storage
- Inventory Management
- Patient Records
- Prescription Management
- Treatment Plans
iRecall has been a great initiative in our practice & very well received by our clients & staff.
fantastic service! Straight forward, easily integrates with RxWorks, clients love the SMS reminders
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Pros: Love that the SMS shows our clinic name, daily reminders are sent without any manual processing, saves staff time to print & fold letters, saves printing & postage costs. Clients love the reminders plus a link can be included for our website bookings
Cons: only comment would be re: parasiticide reminders - reminder is generated from the purchase date & sometimes this doesn't match with the clients actual dosing date. A bit of a fiddle to modify in Rworks as involves creating a new visit & adding a no charge entry for the desired product, in order to make reminder be generated for correct dosage date. Despite this, overall not to many comments from owners about incorrect dosing dates
Overall: freeing up staff time on generating reminder runs, printing, folding & posting, more vaccinations done at the time of being due, in some cases even coming in a few weeks early. Steady flow of vaccination appointments with daily reminders (previously with fortnight reminder run there would be peaks & troughs of vaccination appointments).
Quality Service & Product
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Pros: Set and forget reminders & real time evaluation of effectiveness.
User friendly and easy to use.
Cons: Nil.
Vendor Response
by Virtual Recall on March 29, 2018
Hi Shayne
Thanks very much for your review - we're very pleased that you are so happy with the service.
Easy to use and very reliable
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Pros: Easy of use and great customer service. The web portal is easy to navigate and see where different reminders are up to.
Cons: Linking the VPMS, confusing for me but the staff know what they are doing. The reminder compliance stats on the portal are a bit difficult to understand.
Overall: Improved reminder compliance and reduce staff time processing reminders.
Customised experience and a streamlined vision forward
Pros: Simple to use and easy to set up, easy to expand and add improved services for better client care, and , in turn, patient outcomes
Cons: I would find it helpful if there were a list of ways to use the service, eg ideas for expanding the concept
Pros: The reminders are sent out on time without any fuss to our clients phones or emails. The clients have been really supportive & thank us for the initiative. We are also seen as being progressive & using technology to keep in touch with our clients & enhance the quality of patient care that we offer.
There is no waste of staff time with printing & enveloping of mail, plus the huge saving in postage.
We can easily customise it to suit changes to reminders.
iRecall has grown our business with vaccinations, parasiticides and flea & tick products.
Vendor Response
by Virtual Recall on November 20, 2017
Hi Ian
Thanks very much for this review - we're delighted to be working with 4 Paws and are very pleased that things continue to go well for you.