Who Uses This Software?

Veterinary Practices - our solution is built to cater from single site clinics to large multi-practice groups but ensures that every communication is personalised to the client from their local vet.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Please contact us to discuss pricing
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Virtual Recall
  • www.virtualrecall.com/
  • Founded 2012
  • United Kingdom

About iRecall

iRecall: Engage, Remind, Review * Engage:Timely education and advice so pet owners become active partners in their pets health. Create your own marketing campaigns or use our library of templates. * Remind: A suite of deceptively simple text, email and postal reminder services to book, apply or re-purchase treatments and services. Remind 100% of clients 100% of the time * Review: Responsive surveys providing immediate client feedback, generating positive online reviews.


iRecall Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

iRecall Reviews Recently Reviewed!


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Quality Service & Product

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Set and forget reminders & real time evaluation of effectiveness.
User friendly and easy to use.

Cons: Nil.

Vendor Response

by Virtual Recall on March 29, 2018

Hi Shayne Thanks very much for your review - we're very pleased that you are so happy with the service.

fantastic service! Straight forward, easily integrates with RxWorks, clients love the SMS reminders

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love that the SMS shows our clinic name, daily reminders are sent without any manual processing, saves staff time to print & fold letters, saves printing & postage costs. Clients love the reminders plus a link can be included for our website bookings

Cons: only comment would be re: parasiticide reminders - reminder is generated from the purchase date & sometimes this doesn't match with the clients actual dosing date. A bit of a fiddle to modify in Rworks as involves creating a new visit & adding a no charge entry for the desired product, in order to make reminder be generated for correct dosage date. Despite this, overall not to many comments from owners about incorrect dosing dates

Overall: freeing up staff time on generating reminder runs, printing, folding & posting, more vaccinations done at the time of being due, in some cases even coming in a few weeks early. Steady flow of vaccination appointments with daily reminders (previously with fortnight reminder run there would be peaks & troughs of vaccination appointments).

Customised experience and a streamlined vision forward

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Simple to use and easy to set up, easy to expand and add improved services for better client care, and , in turn, patient outcomes

Cons: I would find it helpful if there were a list of ways to use the service, eg ideas for expanding the concept

Easy to use and very reliable

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use and great customer service. The web portal is easy to navigate and see where different reminders are up to.

Cons: Linking the VPMS, confusing for me but the staff know what they are doing. The reminder compliance stats on the portal are a bit difficult to understand.

Overall: Improved reminder compliance and reduce staff time processing reminders.

iRecall has been a great initiative in our practice & very well received by our clients & staff.

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The reminders are sent out on time without any fuss to our clients phones or emails. The clients have been really supportive & thank us for the initiative. We are also seen as being progressive & using technology to keep in touch with our clients & enhance the quality of patient care that we offer.
There is no waste of staff time with printing & enveloping of mail, plus the huge saving in postage.
We can easily customise it to suit changes to reminders.
iRecall has grown our business with vaccinations, parasiticides and flea & tick products.

Vendor Response

by Virtual Recall on November 20, 2017

Hi Ian Thanks very much for this review - we're delighted to be working with 4 Paws and are very pleased that things continue to go well for you.