# iRecall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iRecall the right Veterinary solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152672/iRecall/reviews --- iRecall 5 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iRecall Ease of use 5.0 Customer Service 4.9 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shayne A. Vet Nurse Veterinary Used the software for: 1-2 years ### "Quality Service & Product" March 28, 2018 5.0 Pros Set and forget reminders & real time evaluation of effectiveness. User friendly and easy to use. Cons Nil. Review Source Response from Virtual Recall March 29, 2018 Hi Shayne Thanks very much for your review - we're very pleased that you are so happy with the service. IR Ian R. Principal Veterinarian Used the software for: 2+ years ### "iRecall has been a great initiative in our practice & very well received by our clients & staff." November 18, 2017 5.0 Pros The reminders are sent out on time without any fuss to our clients phones or emails. The clients have been really supportive & thank us for the initiative. We are also seen as being progressive & using technology to keep in touch with our clients & enhance the quality of patient care that we offer. There is no waste of staff time with printing & enveloping of mail, plus the huge saving in postage. We can easily customise it to suit changes to reminders. iRecall has grown our business with vaccinations, parasiticides and flea & tick products. Review Source Response from Virtual Recall November 20, 2017 Hi Ian Thanks very much for this review - we're delighted to be working with 4 Paws and are very pleased that things continue to go well for you. JM Jessie M. Veterinary Nurse Veterinary Used the software for: 2+ years ### "iRecall - highly recommended addition to your current set up " October 17, 2024 5.0 iRecall has been an excellent addition to our practice as it significantly reduced the time spent producing and double checking reminders. We use the vaccine & parasiticides module alongside our own reminders set up in RxWorks and this has proved beneficial. The system is reliable and works seamlessly in the background. Any minor issue I have had with wording or set up of the reminders is quickly resolved via email or phone call with the team. Pros iRecall has lessened the workload of producing patient reminders significantly. It is a reliable addition to our current vet software/patient reminder set up. Cons There was quite a bit time and info required for the initial set up/integration but once we had that sorted it has been running itself in the background perfectly. Review Source VR Verified Reviewer Veterinary Surgeon Veterinary Used the software for: 6-12 months ### "Easy to use and very reliable" January 26, 2018 5.0 Improved reminder compliance and reduce staff time processing reminders. Pros Easy of use and great customer service. The web portal is easy to navigate and see where different reminders are up to. Cons Linking the VPMS, confusing for me but the staff know what they are doing. The reminder compliance stats on the portal are a bit difficult to understand. Review Source GM Georgie M. Practice Manager Veterinary Used the software for: Less than 6 months ### "fantastic service! Straight forward, easily integrates with RxWorks, clients love the SMS reminders " February 2, 2018 5.0 freeing up staff time on generating reminder runs, printing, folding & posting, more vaccinations done at the time of being due, in some cases even coming in a few weeks early. Steady flow of vaccination appointments with daily reminders (previously with fortnight reminder run there would be peaks & troughs of vaccination appointments). Pros Love that the SMS shows our clinic name, daily reminders are sent without any manual processing, saves staff time to print & fold letters, saves printing & postage costs. Clients love the reminders plus a link can be included for our website bookings Cons only comment would be re: parasiticide reminders - reminder is generated from the purchase date & sometimes this doesn't match with the clients actual dosing date. A bit of a fiddle to modify in Rworks as involves creating a new visit & adding a no charge entry for the desired product, in order to make reminder be generated for correct dosage date. Despite this, overall not to many comments from owners about incorrect dosing dates Review Source LG Liz G. Practice Manager Veterinary Used the software for: Less than 6 months ### "iRecall - Incredible results in 3 months!" September 4, 2019 5.0 Overall, I have been very impressed with iRecall. Over the last 12 months, before iRecall, our parasiticide sales have been declining. With the implementation of the iRecall Reminder System, these sales are slowly back on the rise - something I really didn't expect to happen! Our clients are coming back nto the clinic, and getting in touch with us more often about the best products for their pets. Pros Ease of use is brilliant. The setup is painless, and daily monitoring through the iRecall Dashboard is clear and concise. Tracking of messaging is valuable to our clinic, and seeing exactly what text was sent out is very handy to review. Cons Cost was a concern for our clinic initially, but iRecall is increasing our profits in both parasiticides and vaccinations. It has taken about 2-3 months for the profitability to show. Review Source LP Laurie P. pacs support assistant Hospital & Health Care Used the software for: 6-12 months ### "iRecall" August 8, 2019 5.0 Pros I like the layout and ease of use of the software. A lot of features that make it easy to use. Cons I don't like that it closes after just a short time of inactivity. Review Source GL Georgia L. Veterinarian Used the software for: Less than 6 months ### "Customised experience and a streamlined vision forward " February 1, 2018 5.0 Pros Simple to use and easy to set up, easy to expand and add improved services for better client care, and , in turn, patient outcomes Cons I would find it helpful if there were a list of ways to use the service, eg ideas for expanding the concept Review Source Similar Products Featured