VacationLabs

VacationLabs Booking Engine


4.5 / 5
14 reviews

Who Uses This Software?

VacationLabs has designed a smart and easy-to-use reservation and management software for tour & activity operators, excursion providers and travel marketplaces. And website builder only for Travel.


Average Ratings

14 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $228.00/year
  • Pricing Details
    Basic plan: $ 228 Standard plan: $ 948 Enterprise plan: Customized
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • VacationLabs
  • www.vacationlabs.com/
  • Founded 2012
  • India

About VacationLabs Booking Engine

VacationLabs lets tour operators focus on creating unforgettable experiences for their customers. The rest are left to the automatic & smart Booking Engine that takes care of processing bookings, payments in multiple currencies, sending confirmation emails, reminder emails, feedback requests, reports, and more. Being connected to business on-the-go with the mobile app is a huge bonus. And now, tour operators can also get a stunning website with the powerful VacationLabs Travel Website Builder.


VacationLabs Booking Engine Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

VacationLabs Booking Engine Reviews Recently Reviewed!


Vacation labs has taken away the old school style of maintaining excel sheets making life easy !!

Jun 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Simple to use and understand

2) User Friendly

3) Auto Generated emails are sent as programmed

4) Customer Details are registered

5) Tweaking for customer details or adding tours is avaaible

6) Transition from Old website to new website was very smooth

7) Registered bookings can be extracted to a .csv file

8) Website look and feel can be easily modified

Cons: 1) Pictures uploaded on the website have a very bad cropping ratio

2) Picture do not get uploaded in the same HD format

3) Features like percentage commission for each variant is unavailable

4) Reporting can be a lot more better

Overall: Vacation labs has made it easy to record bookings by keeping all your data compiled under one hub which can be easily understood and extracted whenever you need it. This has taken the old school way of excel sheets. The SAS gives you a neat looking website which supports the backend.

Simple and Intuitive Reservations System

Aug 01, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a simple to use customer interface and tours booking system. The system is user-friendly and intuitive, allowing quick training of our new staff.

Cons: There are continued work arounds being jointly developed currently so it is not perfect. Being able to assign tour group bookings to our on the road staff and allowing automatic combination tours are examples still being worked on. The use of Paypal is still an issue at times.

Overall: For a rapidly growing business, we found the Vacation Labs team personable and yet professional, who engaged well with our business model. The support response is very good with a select few team members in charge of our account allowing follow on queries to be solved efficiently through good direct knowledge of our product. We have a very low customer dissatisfaction level due to minimized system errors. The rates are competitive for the system and service provided.

VacationLabs has simply made our business process smooth and smart. They are just too good!

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most importantly it is a very well thought of software and addresses a lot of pain points that a tour operators especially the one who is in domain of fixed date group departure faces.

Cons: Look & feel and customization level. With VacationLabs providing this software to hundred and thousands of operators in same industry in coming days, they must work on these 2 things seriously if they really want to keep uniqueness of each organization intact.

Overall: Most importantly it saved time and made the business process efficient.

Additionally it has also helped us analyse the data efficiently and has motivated us to go more digital to grow our business.

We are very thankful to the awesome team at VacationLabs!

It was really a good experience.

Jun 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like as it is easy to use and support team is always there to support. I like as you are updating it regularly.

Cons: There are some features which we need to work on. For example, if you are changing the password of your VL it will still be open if you have saved your old password.

Also I want to give access to my other team member but without giving them guest's contact details, but could not find that.

Simple, clean and useful

Jul 27, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Product creation and booking with ease. Booking Management.

Cons: Less options for integration with other products such as accounting and lead management.

Overall: Good to find a system for activity tours providers like us. It fulfills most of our requirements in a smooth fashion. We can now accept online payments with multi-currency options and manage all our tours in one place. The team has impressed us the most with awesome after sales service. They are open to feedback that quickly turns into new inclusion in the system.

Vacation Labs Testimonial

Jul 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: We are quite impressed with the Vacation Labs booking engine. It's easy to use and made our lives a lot easier. Customers can book tours right away instead of sending emails and waiting for replies. Now most bookings are done by customers themselves on our website. This is a much better way to let vacations begin in a happier note. No more worries that we might lose bookings because someone didn't see the email on time.

Userfriendly and value for money

Aug 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Vacation Labs back office booking system management is very user friendly and a great value for money. Their customer service support is also very efficient and responsive.We have been using their services past 1 year and we are very satisfied as they provide us with instant email notification of bookings that are confirmed on our website, easy refunds, timely deposit of money to our account and constant updates on new and innovative features.With various plans to choose with budget we would definitely recommend Vacation Labs to our fellow travel agents for safe and easy booking management.

Easy to use and great customer service

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Adding data and the booking system. The themes available as well as multiple currency options offered

Cons: Still awaiting shopping cart , i hope they will add soon as assured by the technical team at vacation labs

Overall: Before using this software, we used to have pay cash on day of tour, which used to lead to few no shows and hassle of accounts, but with VL Software now all our bookings, payments are in one place and the revenue has increased multiple times.

Easy and efficient Product

Jul 26, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Online booking and payment solution provided by VL is absolutely hassle free and a delight for our customers. With lot of back office customization options and easy-to-use process for managing tours online, we are in a happy state. There are many other areas we are delighted with: instant notification via emails of booking confirmation/ refunds processed, timely deposit of money to merchant account and constant updates on new and innovative features. The team is equally efficient with support. They are very effective and quick in responding to our queries. The video tutorials they share are of great help to use multiple functionalities. With reasonable pricing plans to choose from, we are happy to recommend VL to all tour operators like us.

Vacation Labs Product stood out for us

Jul 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prompt & Good Service

Covers a Variety of Business Requirements

Constantly Improving Features

Cons: None So Far

Overall: Amongst various similar products, Vacation Labs product stood out for us. It met our requirements and we got a very good value for money deal. The specific parameters which cover a variety of business requirements are impressive. They are very friendly & prompt. Also trying constantly to improve the services they offer e.g. within a few months they launched a user friendly app followed by an effective report of business data analysis. We would recommend VL for their excellent product, great service team, and prompt effective support.

Switching from our old website to new one with vacation labs eased our office work load.

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of taking care of our website by ourself and back end office. We can edit any thing in our website any time and back end office system has cut down the workload in office.

Cons: There is nothing as such i think is not good in this software. every thing works well as per our needs in ur website.

Capterra-loader

Vacation Labs has been a great product for the field of Travel Operators

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Flexibility

* Support

* Booking Engine

* Easy of Use

Best Support System at time of the hour

Cons: * Customer Login not available

* Personal unique edits not possible (can't expect the same also considering the project scale)

Made online booking easy and quick.

Jul 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The people behind this have thought this through. They've understood how the tourism industry works and are quick to adapt to changes and suggestions.

Cons: India's tourism industry is hugely price sensitive and this software works best for larger companies with low price points and high online traffic. For niche players working in the upper end of the market segment, it could be an expensive proposition.

"VERY EASY AND COMPLETELY MODERN" !

Sep 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: IT IS USER FRIENDLY , EVEN FOR A NON DEVELOPER

IT IS HAS ALL YOU NEED FOR MAKING A WEBSITE

Cons: NOT TOO MANY OPTIONS

NOT MANY OPTIONS FOR ACCOUNTING