Who Uses This Software?

A powerful, flexible plan for restaurants and bars, whether small, growing, international restaurant and bar enterprises--an all-in-one solution no matter the size.


Average Ratings

55 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Lavu
  • www.lavu.com/
  • Founded 2010
  • United States

About Lavu

Designed for use by restaurants and bars, the Lavu POS for the iPad is built to streamline and simplify daily operations. Restaurant staff can place and track orders, split checks, process payments, and much more, without ever having to run tickets to the kitchen. The comprehensive business management tools include detailed sales and labor reports. Lavu's modern, intuitive interface is easy to learn and use, and is found in thousands of eating establishments in 89 countries.


Lavu Features

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions

Lavu Reviews Recently Reviewed!


Easy POS without backup.

Apr 06, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: A simple system, but not for areas with semi frequent internet outages.

Pros: Lavu is a very cost effective and easy to setup POS system on the market. From a server interface it was clear and logical.

Cons: The biggest problem with this system is what happens when the WiFi goes down. It has trouble sending tickets and will not store credit card information for later processing.

Great system, could use a few more basic features that many other systems use.

Mar 01, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the ease of use. The customer service has been really good as of late. Would for the most part recommend to any business.

Cons: Need some better basic features:
-Option for end of day report to reconcile as if the credit card tips were given out as cash to the servers, as this is the process for most restaurants.

-Better tip reporting capability for employees. It would be great for it to ask for total tips to be asked when employee is clocking out. There are many reasons for this including tip out, tip pool etc.

Vendor Response

by Lavu on March 06, 2018

Hi Joe. Thank you so much for the feedback. We're glad to hear Lavu is meeting your needs and will strive to keep improving to make your experience even better.

Not A Fan -Would suggest Pen & Paper

Feb 07, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: Generically, the price is what what the draw for me an my small Craft Beer bar. I even recommended it at the beginning to a few other customers, but it was a mistake.

Cons: Not customer support per se, but the fact that when they utter "development team" right there, there is no hope your problem will be solved. None. They now call a problem that needs the development team a "Feature Request" which is the nice way of them saying, "No, we are not going to fix it, ever". A "Feature Request" sounds like you are imposing on them to do something special for you, instead of just fixing the software to work as intended

The back end web software is in shambles and rarely works as advertised. The reporting features give you decent onscreen views, but you cant reprint a ticket that you can see on their backend web interface. The "print layout" for some tables dont work and give random data.

Discounting system is not robust.

Overall: Benefits: It was a band-aid for when I didn't have anything. LAVU has now become an albatross around the neck of our business.

Vendor Response

by Lavu on February 12, 2018

Hi Jamie, We're sorry to hear your experience with Lavu has not been positive. We strive to provide the best experience for our customers and would love another opportunity to try and resolve any issues. Please call our 24/7 Customer Care team at 855-767-5288 or email us at support@lavu.com. Thank you, Lavu

A good system but customer support is most often disappointing

Jan 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use Joshua Maestas from customer service was so incredibly helpful. He took time to listen to the complicated scenario we were trying to resolve. He followed up when and how he said he would. Most of the time our customer service experience is frustrating but he was truly a breath of fresh air.

Cons: Back end reporting; customer service. There are programming bugs and we continuously are told "development is working on it" but never saw any resolution. If it isn't a priority for you and not intended to be fixed then don't tell us it is being fixed.

Other than software issues we like it a lot.

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Set up is easy and logical, et is easy to use and does what we need it to do...and excellent customer support.

Cons: Sometimes you can be on hold for a really long time...have tried the call back option but didn`t get a call back...

Jessica Schell is TREMENDOUSLY helpful and knowledgeable!

Dec 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. New employees can figure things out quite easily.
Integrates smoothly with Vantiv (Mercury) including their gift program.

Cons: Until just this week, I would have said that the inability to take EMV, Apple Pay, etc. through our current merchant processor was my biggest challenge.
Thankfully for the support staff, I was able to purchase the equipment necessary and will be up and running with our new terminal and it's new features soon!

Lavu is easy to use and has fantastic customer service

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: INTEGRATION with 3rd party delivery sites via Chowly (so no more manually inputting orders from seamless/ delivery.com/ eat24/ etc. into the POS system), easy to use, good quality hardware, fantastic customer service (anytime I call, the question gets solved the first time; customer service is friendly & very effective; always easily accessible), lots of amazing features (reports, inventory management, employee management) When I first contacted Lavu, we were only interested in switching POS systems for 1 reason: integration with 3rd party delivery sites. Lavu didn't have the Chowly integration at the time I first contacted them, but 2 weeks later, I got a call from my sales rep saying they were in the process of speaking/ partnering with Chowly. Lavu is a small company (compared to other POS system companies) and all employees work out of 1 building in Arizona. This is a major advantage to me. There is not a lot of red tape, they work closely together (if I have a question for someone in another department, my sales rep would literally walk over to them and ask) and things get done... FAST!

Cons: Nothing to do with Lavu - it's just that apple software (i.e. iPad) is more costly than using Android-based systems (i.e. tablets) but the iPad is MUCH more user friendly

The software is great and the customer support is amazing

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that it's cloud based and reliable. We had been using a pos that had a "brain" and it was really frustrating how easy the system would completely go down

Cons: I wish it had a device like the clover flex. It's a device that the server can take to the table take the customers order, take credit card payment right there and print the receipt without having to leave the table. All in one device

Really good customer service

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Always someone available to help you, price is affordable and meets the needs for my business. The system is easy to understand

Cons: They are not local in my area so I am face to face person. But other than that it¿s a great service and worth the money that I paid.

Fast and easy

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organized and clean lay out that is easy to use . Reports are easily accessed and very thouro . The employee time card is great

Cons: This is my first pos system so I don¿t have a lot to compare it too. I wanted something easy to use because I¿m dumb and this is very easy to figure out. I guess the only thing I don¿t like is paying the monthly bill .

Excellent, fast, easy-to-use system

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, fast order taking with plenty of options. Easy to use on IOS devices. Very reasonable cost.

Cons: Not much not to like. Configuration takes time, but comparable to others. Reporting is a little inflexible, but necessary reports are available and work well.

I had an overall excellent experience with Lavu, especially with Jessica Schell

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use, very user friendly and the good thing is you get a accustomed to the system really face. Definitely a software I would recommend to any start up business and big business that is in the food and beverage industry.

Cons: I was not happy so see that the printer options limit you to use only Epson. Not being able to get an Epson, I use a Bixolon, which is provided in the drop down menu but no options what so ever. Having had said that I am not able to add my logo on the receipts since i can´t configure this within the Lavu software I have no option as to leave the receipt without logo!!

Overall: control over my business especially financial over view as to what we are doing and where the business is going.

Just getting installed so I don't have experience with ease of use or features.

Nov 27, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everyone with the install, sales and support have been great so far. We hit a snag with our internet speed and they moved the install and they built out our menu over a holiday weekend.

World-Class Customer Service and Support

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unparalleled customer service and expert consultants like Josh elevate Lavu POS above the competition.

Cons: Price point for product and services could be more competitive. The start up cost for Lavu POS could deter business owners.

STAY AWAY

Nov 27, 2017
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper

Cons: Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds of dollars! For a long time they randomly doubled numbers on server reports, and now there is a random .50 added to numbers on servers reports. I have a tax background an I informed them the liability they were putting on us and our servers by misreporting so they showed me on the IRS website where they were right, THEY SET UP THERE SYSTEM BASED OFF THE WRONG PART OF THE IRS CODE. Not to mention that it randomly opens tickets from all different times that we have to re-close and I'm not sure we get paid for them or not. When we call customer support they are really nice, but our issues always get sent to the "Developmental Team" to never be heard about again!

Not a bad system, not a great system

Nov 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: It's a very nice system. Easy to use and a better cost than others. It needs a lot of work providing more flexibility in changing features that your place might need more than another.

Pros: The front end interface for the servers is great. It makes order taking simple and organized. And prints out very nicely for the kitchen

Cons: The flexibility in the printable reports at the restaurant just isn't there. It's built too one way and not able to be customized for a different company

Worst customer service

Oct 26, 2017
1/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do not even bother!

Pros: Easy to adjust and change things. Ability to access tabs on cell phone. Nothing else to say...

Cons: Raised their service fee twice in several years. Lots of glitches over the years. Sales team always available but always have to leave message for billing and customer support.

Thank you Lavu.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a wonderful product with amazing customer support.

Pros: Perfect for the restaurant and quick serve environment. Being on the cloud allows me to make adjustments and run reports from anywhere, anytime.

Cons: Needs a little more development on the retail application. Not as well suited for retail as it is for restaurant.

fraud by billing request or shutdown lavu

Sep 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: about the sistem we are of course happy after one year of lavu at our restaurant, our job is helping from lavu, accouting administration kitchen and all is going in perfect harmonies

Cons: fraud by billing request or shut down lavu. Yes that happen two times , last time few days ago I get a message on a strange open windows of lavu account, was about to pay or shutdown the system but we always pay, so I was worry what happen if shotdown lavu at my place then they ask the min payment, so I used my credit card for pay it but at end they took more for Hosting PAID without any consense from me. we used to pay an agent of lavu so he doesn't answer fast half and that can happen. Now he said like last time they will refund to me but of course after some month... so disappointed about it. Hope to try back faster my money because the agent he asks me to pay him to because isn't his fault. hope someone tries to explain and solve my problem.

We are pulling our systems out of our restaurants

Jul 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Cons: Billing is constantly inaccurate and the system shuts down during service because of this.
If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you!
Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves.
Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized.
Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you!

Overall: Nothing to come close to outweighing the cons

Vendor Response

by Lavu on August 21, 2017

Hello Blaine, We are sorry to hear about your experience and hope we can solve these issues you've been having. Our customer care manager is looking into the issue now and will reach out to you. In the meantime, we recommend reaching out to our 24-hour customer care line 1.855.528.8457 with any immediate issues you may be having. We would be more than happy to address the problems with your system. Again, we apologize for any inconvenience you may have had and look forward to working through these issues. -Kristin

Online all inclusive restaurant POS

Jun 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: There is an open ended API for other application integration, but we are not savvy enough to do this ourselves. It would be great if there were more companies and different aspects of integration on the back end for more high end analytics and functionality. (IE: Quickbooks, Simple Order, Etc.).

Pros: Very versatile and easy to use. Easy to make modifications and adjustments within the system and customize to our specific operation.

Cons: Sometimes connection of iPads can be a little shotty as it goes for the order takers communicating with LAVU KDS, and it has been hard to get the problem fully resolved, but it only creates a mild irritant and not a full distraction from the overall business.

Generally Satisfied, no Major Issues

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I like your service in general. No serious issues.

Pros: I like all the options that you see and change yourself on the backend from the internet. General usability is also pretty easy and straight forward.

Cons: Not many cons. Some functions like splitting checks seem to be a bit complicated for some of our waitresses. The more intricate features, which is to be suspected I suppose. We have also had some problems with customer service in the past, one person telling us it's the credit card merchant and them telling us to call you, very complicated and a pain in the ass. Your customer service reps need to know what they are talking about.

After one full year - still happy

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, a good product and always recommend to others.

Pros: System is fairly easy to use and navigate. Easy to setup menus and configure accordingly. Customer support is pretty responsive and quick although sometimes questionable knowledge to help with all situations. Cost for system is excellent.

Cons: Fonts can be a bit small on pos interface and thus hard to read. No big cons to comment on other than have had some big hassles configuring system to work with different credit card merchants and being bounced back and forth with customer support to resolve.

A value buy

May 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This product works very well for me and gives me a great value at the price point of the equipment.

Pros: It is very customizable. I'm a midsize family business and the cost really hits the sweet spot. The fact that they use apple only products forces me to pay a premium price for the hardware but I know that the equipment will retain its value. They always end up answering my questions even if it takes a while but I can make changes and check the numbers instantly.

Cons: This product does need to be used with a fast internet set up. My set up is 75/75 so it's quite fast. I have no problems with it working and can make changes anywhere but I'm tech savvy and I do suggest an additional purchase of a laptop if you do not have one to do in depth tracking and editing.

Great pos system

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very user-friendly. Great for a small business. I like the custom features of the system. It is also great for gift cards

Pros: Great customization

Cons: No one so far

Pos for a restaurant.

Jan 12, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: We have been using the LAVU pos for two years. The pos itself is ok and good for a small-medium size restaurant and hotel. However, the tech support is horrible and not support you efficiently at all. They are not educated nor trained at all. They also ignorant for a technical matter. All they say is it should be recovered soon. And they hang up your call if you question more than what they can answer. So all they know is "should be backed up soon so wait". Don't call the service it's waste your time. Their server is not stable at all. Once in a month at the busiest lunch time, your server would be disconnected. That's what's happening to us. No, support no explanation but they hang up on your call.

Pretty good system

Jan 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I started out with square pos with my single coffee shop but needing to upgrade with multiple stores I needed to be able to track and have my reports combine. This was a really good option for the money. They give me the ability to track sales and inventory across all of my stores with ease of access.

Pros: Ability to track sales and inventory for each location.

Cons: Not very user friendly but with some time it becomes easier.

Solid product with exceptional online support response time

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate for both service staff & back office.

Cons: Reports are lacking.

Overall: We have a small coffee house and cafe open for breakfast & lunch. LAVU system is perfect for our needs. Extremely easy to navigate for both service staff and back office. Handhelds are easy and super convenient for guests and servers. Minor issues with some of the hardware and wishing they had more easily customizable reports. But I will say that they have been very receptive about creating new reports.

All In One

Dec 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Nice all in one product. Just a bit high for the Canadian market. But still researching.

Pros: Flexible and the tablets are great

Cons: Prices are in US dollars

LOVE this product

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This product is simply amazing, it is smooth running and doesn't slow down like other products I've used in the past, it has all the function my business needs, i use it for a retail clothing business and it works perfectly! don't let the pictures convince you it can only be used for a food industry! very easy to modify to company needs!

Terrible app

Dec 05, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This ruined my business. Would not work if not connected to the internet, had lots of bugs and terrible customer service. 0/5!

Lavu POS

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Just in the set-up process, but the graphical interface is great, and once the images are in, it is very easy to navigate.

Pros: Easy to set-up easy to use. Online interface for clients is going to be a huge seller for me!!

Cons: a little glitchy still.

Recommendations to other buyers: Great product. I think that once it is out of it's infancy it will be fantastic!!!

Lavu makes it easier!

Oct 25, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: As a restaurant that focuses on local ingredients with constantly changing specials, the image option for ordering in Lavu is important for servers and cooks to be on the same page. When you have lots of brunch items as specials, sometimes everything looks the same under Hollandaise sauce!

Pros: Easy to split a check

Cons: Sometimes when we have bad weather the connectivity has issues. But that's not just the POS (cell phones, television, etc.) so you just need to be careful in those situations.

much easier than other systems

Oct 17, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I've used some other types of POS' in the past (ex. Aloha) and this one was a lot easier to train on. Lavu also has helpful options like seeing how many hours you've worked in a pay period which is a nice function so you don't have to do it yourself!

Pros: photos for menu items, hourly pay review, can be multi lingual (helps with foreign tables)

Cons: sometimes it crashes but thankfully it usually saves your tables receipts

Lavu very helpful with bistro service

Oct 14, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Our bistro started using Lavu before I arrived, and when I was training it was very helpful to be able to see pictures of dishes I was ringing in. While there are some printer issues sometimes, the interface is great (very straightforward). You can even send directions for delivery orders when taking an order over the phone!

Pros: The pictures are so handy for standard menu items. Obviously if we are running specials we don't have pictures of those items, but for those who are more visual this is very helpful. Also helps train new staff on what each plate looks like.

Cons: Sometimes there are a lot of connectivity issues, especially with multiple printers (kitchen/bar/etc.)

I love this!

Oct 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I like this system the only thing is the inventory input to determine how much we have left is a key factor we would love to see worked on or if is possible send me a video.

Pros: The touch screen.

Recommendations to other buyers: You should try it!

Excellent POS! Very powerful and helpful for any restaurant

Sep 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very high praise for the technical software end as well and the customer support which tries to attend to all issues in a timely manner. The software is very powerful and efficient once you learn how to use it properly. The price was one of the biggest selling factors.

Cons: Nothing much to not like thus far! Some things did take some learning to use or at least had to make a call to figure out how to do things such as splitting checks, or processing credit cards. But once up and running everything works very well and discovering that I am trying to live up to this pos' .

Recommendations to other buyers: Price is very appealing; love that this pos is spread by word of mouth more than by commercial and professional marketing or advertising routes - demonstrates the quality and confidence in the performance and power of the product, which no doubt speaks for itself when you learn to use it... and I myself am only using a fraction of its true capability but am working to use it as much to it's potential as possible. High praise for the customer technical support too who are very receptive and knowledgeable in finding solutions or giving answers to any questions and issues.

Nice Job Lavu

Jul 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have a pretty big place, with a long wine and cocktail list, but this handled all of our menu, and getting running was fast with one of the distributors we found in our area. We switched from an older POS after our contract ran out, and this seemed like the new, efficient thing to try out. It was a quick install, and way less than what I paid before. I miss some of the inventory ordering and employee scheduling my old system had, but this makes up for it in other ways. My servers picked it up right away, almost no training needed

Thank You Lavu

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: To the team at POS LAVU, Just wanted to thank you guys so much for listening to some of our concerns over the years about upgrades to your systems. When we came on board with you guys we were somewhat hesitant to your system. After we made the change we feel as if we all have grown together. We would like to personally say thank you for the time and effort you have put into your growth and we expect to be with you for many many more years. And by the way we now have 3 restaurants with your system and are looking to upgrade two more...Again thank you from all of us at the Pugliese Group...

Excellent POS System

Jun 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and the reliability. Hasn't crashed on me in the three years I've had it.

Cons: Lags every once in a while.

Overall: Bought the system for my pub about three years ago and I'm glad I did. Lavu has helped my staff open/close tabs much quicker than before I bought the system. I'm making more money and I can say that part of the reason is due to Lavu. Excellent POS system.

Lavu has helped my restaurant reach new heights

May 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: very efficient product.. has only malfunctioned once in the four years that I have been using this product and their customer support helped me resolve the issue in less than an hour

Cons: none to date

Lavu has honestly helped my restaurant become a hit around town. Before I bought this POS system my waitstaff and just overall service was lacking. Lavu has made my restaurant service 10x quicker and has also helped me better track overall trends, which in turn has led to increased sales over the past four years. I highly recommend this system!

Don't use Lavu unless you want a mountain of headache

Apr 29, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Terrible product, even worse customer service. Cancelled our service with them over a year ago because it was loaded with bugs and constantly crashed.

This is a great system.

Oct 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: New employees have no problem using it right away. Very intuitive. It makes other super expensive systems like micros and aloha dinosaurs. I had a couple of issues at the beginning but all were easily resolved. Technical support has been great too. I love the backend real time reports and how easy it was to set up and change menu items. My servers are also very happy with poslavu and they love taking orders on iphones. I don't understand any of the bad reviews, I believe the issues must be user error not the system itself. POSLavu is releasing updates all the time and I'm excited to see what else I'll be able to do in the future. I believe this is a great company who is dedicated to improving an already great pos system. I do recommend getting a Mac mini local server.

A truly innovative piece of software.

Oct 06, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Our restaurant uses Lavu's product which has a very attractive and friendly/easy-to-use interface that amazes our customers. Lavu's WiFi based system increases workflow and efficiency and most certainly has the "WOW' factor. If you are looking to be ahead of curve, look no further than POSLavu!

Cons: To get the most out of this system you need very reliable and fast internet.

Recommendations to other buyers: POSLavu has been very helpful with their customer service and spending countless time helping us setup and support our system.

Simple Comprehensive POS

Oct 05, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: POS Lavu has been such an easy transition and very user friendly. It has made it easy to keep track or our products and sales, our employee's love the simplicity of the system. We are a unique industry in the retail space and the staff was very accommodating to make it fit our needs. Would definitely recommend this software. Updates are slow to hit and have had some issues with the card swiper, but yet again their customer service is always there to help.

Keep up the good work Lavu.

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: Lavu is a great POS system at an affordable price, systems like the one I have would have cost me double or triple of what I paid. Inventory, hourly sales, employee time, the list goes on and on of what it¿s capable of doing Their team at Lavu are always improving on there operation system it almost seems monthly.

Cons: It would be nice if it were available on Android tablets.

Recommendations to other buyers: Easy to use and make modifications to any menu. And the back office is unbelievable as well.

I am very glad we use this software.

Oct 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been a Lavu customer for over 16 months. The system is fantastic. We used to use Aloha. I have been able to cut my employee costs and increase customer satisfaction.

Cons: Not answering calls and having to wait for them to call back. While they did that very quickly for the most part, I sure do like when they answer. They have been working to make that happen.

Recommendations to other buyers: By being able to use the iPod's, my servers don't have to leave the dining area. They are always with the customers, not running back and forth with notepad in hand, then back to the old POS computer. The customers always see our servers in dining area. They don't have to try and wave someone down when they finally walk through dining area. The system is very adaptable.

We couldn't live without it

Sep 30, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have a wide range of clients that we cater for constantly. Some require specific menus be set up per location with the ability to add and subtract items from orders as well as sent tickets to another location (where our kitchen is). We tried Square for a while but did like that it couldn't track employee hours or send tickets easily. We just bring out a hot spot and Lavu. Haven't has any real problems with the system. Their support staff know the app and process well, I just wish they made on-site visits but I guess they are working on that soon. We are currently using the "Retro" version of the app without problems.

Saves us time and money, works great for us!

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn¿t realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it¿s nice to see that they are actively working on the software. The biggest thing for us has been the addition of ¿always offline mode¿. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.

Lavu ... Not For U

Sep 06, 2015
1/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros:
If you are running a simple quick serve model restaurant (or another retail business with perhaps one terminal) then the software is easy to program and the system will probably allow for simple modifications to fit your business.

Additionally, the pricing is fairly competitive for a single license.

Beyond that limited use I would strongly suggest looking for an alternative.

We used the software for more than 2 years but are aggressively looking to replace.

*Literally dozens of server crashes... 100% preventable
*Unusable features (delivery, CRM, inventory) - for clarification all of these features are promoted and are in fact inside the package - however none of them did what we expected. None.
*Anytime there is a problem software support is very nice, and quick to point the finger at someone else (internet speeds, credit card processing, etc.)
*Promoted (not sure if they still do or not) that user devices were unlimited. ... turns out not to be true... if your user is processing sales (as in point of sale) then that device will require a paid license...
*Doesn't appear to be supporting new CC processing technology and no communication about if they will

Overall a bust and in the three years we have been open it's the stand-out worst decision we've made.

The software is easy to use and to learn.

Sep 03, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are a bakery that changes product often. We run daily and monthly specials. The software allows us to make changes quickly, which is critical for us. We are also open late and offer specials during our late night hours. The system allows us to capture specific hours and run specials/happy hour during those hours. I employ primarily high school and college age kids. For many of them, we're their first job. Training them on the LAVU POS has been easy and does't take much time. This is key, as I don't spend operational time with staff that doesn't know what there doing on the POS.

Rosetta Squadron Win

Aug 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I manage a small group of coffee shops and honestly you don't need much from a point of sale to do so. What really makes us happy with Lavu is the ability to check on the stores' sales without having to call in and take a shift supervisor off the floor and into the BOH. Their support is also stellar and some of the agents are pretty darn funny! Cool to know that I can call them at all times (even before we open at 4:30am) and get someone to tell me nicely that I set up our router wrong.

Overall Use of Lavu on and off line

Feb 22, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Like mention in the previous review by another fellow user, the lavu has it right. But just falling short of being a complete perfect product.

Pros:
Easy to use, work well with modifying and custom to my needs for a typical chines restaurant.

Cons:
When making changes, struggles to load and changes are very slow to execute. One of the major features which made me take this was the "OFFLINE" possibility. I found out this was a lot of hot air! Could only use one device to send when off line and I paid for a gold package which supposed to worked for all 10 device! Even that with only one device was a real pain just to send an order and half of the time the orders doesn't reach the intended KDS! Glitches are a constance pain to deal with too!

Conclusion:
Having used this since April 2014, I have been solving problems more then I have benefited for the better as what has been promised. Sad as this is a very good system but just as mentioned before, falling really really short.

Best Customer Support I've Every Had

Jan 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very happy with my Lavu system. I had some initial troubles, but the support team spent a good amount of time helping me identify the problem. My network was a mess. We didn't have something that was solid enough to run Lavu.

Now that the setup is done right, I have had little issues with Lavu. In fact, my floor is running more efficiently then it ever has.

I highly recommend this product. A couple tips:
1) Get a Lavu Specialist. I didn't have one at the beginning, and it cost me. If I had gone through a Specialist, and not a DIY, I wouldn't have had so many problems at the beginning.
2) Get to know their support staff. They are really nice, willing to help, and very (very, very) patient.

POS LAVU IS A REAL P.O.S.

Sep 05, 2014
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I'm the general Manager of a busy restaurant who has used POS LAVU over the past year and a half. Every time Apple or LAVU release a software update, you can expect to have problem for at least two weeks. Every time, all of the time. Without fail. It could be so fantastic. The idea is there. Just falls short on execution.