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Exclusively for luxury hotel and resort spas, SpaSoft is a user-friendly system that facilitates total spa management. As a result, your staff is empowered to provide impeccable service, laser-focused on each and every client. Flexible and customizable, SpaSoft streamlines Resource Management, Activity Scheduling, Internet Booking, Group Booking, Revenue Management and Forecasting, Club Membership, Inventory Management, Secure Point-of-Sale Transactions, and more!
Provider
Springer-Miller Systems
Located In
Canada
Foundation
1985
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, In Person, Webinars
Support
24/7 (Live rep), Phone Support, Email/Help Desk, Knowledge Base
Luxury Hotels & Resort Spas Forbes 5 & 4 Star Spas
Content Source: SpaSoft
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SpaSoft Reviews
Pros
Staff and management all feel they have a vested interest in our success. That is the difference between a interactive program and just a functional tool to book appointments with.
From a clean and easy to use front end to a very easy to aggregate backend, this is a very solid spa management software tool.
Spasoft as a program is wonderful for the booking of services. Challenges arise with Inventory and POs, interfacing with PMS and Credit card services.
Easy to use, easy to follow and easy to train employees on we really enjoy the flexibility and functionality.
Cons
Take a ridiculous amount of time to load schedules.
A lack of online training and user "How To's. Adding this while your competitors struggle with the basics would be resources well spent.
New reports engine broke a lot of features for drilling down into business lines.
The display is horrendous - think early 90s windows. However, it does do what it claims and is dependable.
"Im a SpaSoft dyed-in-the-wool User."
Overall: The SpaSoft Team is why I keep coming back to this software. The follow through, support, training and professionalism is second to none. Staff and management all feel they have a vested interest in our success. That is the difference between a interactive program and just a functional tool to book appointments with.
Pros: I like the fact the software was developed for spas directly. This avoids the needs for constant work arounds or substitutions. Also, the reporting features are thorough, accurate and user friendly. These help accounting, forecasting, night audit... all get the information they need. The online component has been a huge plus to our business as well.
Cons: It is a very hefty program and at times I feel we are not maximizing its benefits fully. More user trainings, conferences etc would be helpful but difficult to do. Maybe webinars on various components.
"Hard Times for IT"
Overall: We have been using the software for about 9 years. (October-2010/January-2020) In the version we were using (last update 2014) it had the functions at the time, however these days it was very outdated and it was not possible to complete the update. The program is also not suitable for dealing with Portuguese laws. It was good as long as it was possible to use it.
Pros: The concept of the program is well thought out for the management of SPA, however the update of versions, despite the annual cost of use, is not included.
Cons: It was not possible to update the program version to a newer version. The update conditions should have been verified by SpringMiller prior to advance payment and not at the time of the update. the support timezone also makes communications difficult.
"Take a ridiculous amount of time to load schedules"
Overall: I absolutely hate it. Use literally any other software.
Pros: Literally nothing. I have used square, and several other scheduling software for my massage business over the course of 16 years. Spasoft is the slowest most antiquated software i have ever used. If i was able to change software i would.
Cons: It is super slow. It is very cumbersome to use. It doesnt merge with our payment software and online booking is impossible
"Affordable and straight forward as a software package. Needs intuitive feature attention."
Overall: Clean interface for our data warehouse to access this vendor software package.
Pros: Spasoft is a straight forward software solution for managing spa packages and handling client schedules. Integration to the software to tie into business warehouses is also straight forward and the data is very cleanly stored in a simple set of table dimensions. There is a feature where the packages that are defined by the property management is then put into a custom set of dimensions that is easily usable. From a clean and easy to use front end to a very easy to aggregate backend, this is a very solid spa management software tool.
Cons: The lack of native encryption options on customer data is lacking. Seemless integration with other POS management software is missing from the program. This software has a pretty interface, yet, branding features could be enhanced. Think WPF control templates.
"Good"
Pros: İt is good programme without bug and easy to use
Cons: Only the support is not suitable for us because we do not have local support in our country
