Who Uses This Software?

Luxury Hotels & Resort Spas Forbes 5 & 4 Star Spas


Average Ratings

8 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Springer-Miller Systems
  • www.springermiller.com/en/solutions/spa-management.html
  • Founded 1985
  • Canada

About SpaSoft

Exclusively for luxury hotel and resort spas, SpaSoft is a user-friendly system that facilitates total spa management. As a result, your staff is empowered to provide impeccable service, laser-focused on each and every client. Flexible and customizable, SpaSoft streamlines Resource Management, Activity Scheduling, Internet Booking, Group Booking, Revenue Management and Forecasting, Club Membership, Inventory Management, Secure Point-of-Sale Transactions, and more!


SpaSoft Features

  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)

SpaSoft Reviews Recently Reviewed!


Capterra loader

Im a SpaSoft dyed-in-the-wool User.

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact the software was developed for spas directly. This avoids the needs for constant work arounds or substitutions. Also, the reporting features are thorough, accurate and user friendly. These help accounting, forecasting, night audit... all get the information they need. The online component has been a huge plus to our business as well.

Cons: It is a very hefty program and at times I feel we are not maximizing its benefits fully. More user trainings, conferences etc would be helpful but difficult to do. Maybe webinars on various components.

Overall: The SpaSoft Team is why I keep coming back to this software. The follow through, support, training and professionalism is second to none. Staff and management all feel they have a vested interest in our success. That is the difference between a interactive program and just a functional tool to book appointments with.

Industry Veterans Know

Feb 06, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SpaSoft's flexibility, data gathering, and reports.

Cons: New reports engine broke a lot of features for drilling down into business lines. The most liked feature became the least liked. Reports used to be incredibly intuitive, now they are just laborious, the same data is available, unfortunately, it is now buried under repetitive steps that lack prior usability.

A lack of online training and user "How To's". Adding this while your competitors struggle with the basics would be resources well spent.

Overall: SpaSoft customer service is excellent. My direct contact is attentive and informative.

Affordable and straight forward as a software package. Needs intuitive feature attention.

Nov 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Spasoft is a straight forward software solution for managing spa packages and handling client schedules. Integration to the software to tie into business warehouses is also straight forward and the data is very cleanly stored in a simple set of table dimensions. There is a feature where the packages that are defined by the property management is then put into a custom set of dimensions that is easily usable. From a clean and easy to use front end to a very easy to aggregate backend, this is a very solid spa management software tool.

Cons: The lack of native encryption options on customer data is lacking. Seemless integration with other POS management software is missing from the program. This software has a pretty interface, yet, branding features could be enhanced. Think WPF control templates.

Overall: Clean interface for our data warehouse to access this vendor software package.

Capterra loader

SpaSoft

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface of the visual book is very intuitive and very simple. The training modules are easy to use and allow for seamless training.

Cons: Opens several windows when performing multiple functions.

Spasoft Reveiw

Mar 08, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Intuitive booking procedures

Cons: Reporting, Inventory, POs, too many "ok" clicks to get things done.

Overall: Spasoft as a program is wonderful for the booking of services. Challenges arise with Inventory and POs, interfacing with PMS and Credit card services. The booking design is intuitive, but the reporting is not. Hopefully future versions of the system address these challenges.

Recommendations to other buyers: Support has come a long way since we first installed this product, which is a big plus

SPASOFT IT REVIEW

Mar 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Simple To Use.

-Intuitive.

-Interactive.

Cons: -Staff Administration.

Overall: I just discovered spasoft two years ago, and really I see that is the best SPA management system out there intuitive,simple to use and stable.

Recommendations to other buyers: I think that system users management need to be centralized in one modules rather than be with Staff, activities and providers.

SpaSoft is just what we need

Mar 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been using SpaSoft for over 10 years at a medi-spa and it's been the backbone of our business since day 1. Easy to use, easy to follow and easy to train employees on we really enjoy the flexibility and functionality.

Expensive, outdated, but reliable

Apr 13, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Extremely expensive product. The display is horrendous - think early 90s windows. However, it does do what it claims and is dependable.

Vendor Response

by Springer-Miller Systems on April 13, 2017

We¿d love to show off the enhancements included in our most recent SpaSoft version releases. We¿ve been upgrading our user interface and reporting tools as well as adding lots of great features like text messaging and mobile tools.