--- title: "SpaSoft Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SpaSoft Software - reviews, pricing plans, popular comparisons to other Spa products and more." source_url: "https://www.capterra.com/p/152719/SpaSoft/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # SpaSoft Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SpaSoft ## What is SpaSoft? Exclusively for luxury hotel and resort spas, SpaSoft is a user-friendly system that facilitates total spa management. As a result, your staff is empowered to provide impeccable service, laser-focused on each and every client. Flexible and customizable, SpaSoft streamlines Resource Management, Activity Scheduling, Internet Booking, Group Booking, Revenue Management and Forecasting, Club Membership, Inventory Management, Secure Point-of-Sale Transactions, and more! ## What is SpaSoft used for? [Spa](https://www.capterra.com/spa-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$10000 Per Feature, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SpaSoft?[Manage this product listing](https://www.g2.com/products/spasoft/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SpaSoft 4.0 (11) VS. [4.9 (356)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting Price CA$10000 Per Feature, One Time Starting Price $130 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (11) Ease Of Use 4.9 (356) Value For Money 3.8 (10) Value For Money 4.8 (343) Customer Service 4.1 (10) Customer Service 5.0 (349) ## SpaSoft alternatives [4.7 (3,692)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (296)](https://www.capterra.com/p/172058/Meevo-2/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.8 (351)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (685)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152719/SpaSoft/alternatives/) ## FAQs about SpaSoft Overview ### What company size and specific industries is SpaSoft built for? SpaSoft is designed for luxury hotels and resort spas, including Forbes 4-star and 5-star spas. It is best suited to hospitality businesses operating high-end spa services rather than general small, mid-market, or enterprise companies outside that sector. Features and Usability ### What are the key features of SpaSoft? SpaSoft offers appointment management, calendar management, and employee scheduling for service coordination, plus online booking and confirmations/reminders for client scheduling. It also includes client management, customer database, point of sale (POS), credit card processing, inventory management, payroll & commissions, real-time reporting, and third-party integrations. Getting Started and Support ### What training and onboarding options does SpaSoft offer? SpaSoft provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow remote guided setup, webinars cover features in a group format, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does SpaSoft offer? SpaSoft provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback is available here, so support quality, response times, and common frustrations cannot be assessed from user comments. ## Features AI summary Based on 1,037 Spa reviews Capterra data shows that buyers of spa software rank the following features as their top priorities: - **Appointment Management** (**70%** of reviewers rated this feature as critical) - **Calendar Management** (**60%**) - **Client Management** (**59%**) SpaSoft supports all three features reviewers value most: **Appointment Management**, **Calendar Management**, and **Client Management**. Together, these capabilities help businesses keep bookings organized, manage staff and service schedules clearly, and maintain complete client records, allowing teams to deliver smoother daily operations and more consistent customer service. Appointment Management 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Client Management 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Online Booking 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Point of Sale (POS) 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Inventory Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Calendar Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar SpaSoft 20 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Reminders: Reminders sent via email - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Online Booking: Book meetings and appointments through a website or digital platform - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Reporting: Active reporting of data and metrics - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.0 (11) 4.0 Based on 11 reviews ## Pricing Value for money 3.8 (10) Basic CA$10,000 Per Feature,One Time Value for money 3.8 (10) 3.8 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (10) 4.1 Based on 10 reviews ## User reviews Overall rating 4.0 Based on 11 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(4) 3(2) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful OD Operations Director - Vista Blue Spa Operations Director - Vista Blue Spa Used the software for: 3-5 years ### "Im a SpaSoft dyed-in-the-wool User." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 11, 2019 The SpaSoft Team is why I keep coming back to this software. The follow through, support, training and professionalism is second to none. Staff and management all feel they have a vested interest in our success. That is the difference between a interactive program and just a functional tool to book appointments with. Pros I like the fact the software was developed for spas directly. This avoids the needs for constant work arounds or substitutions. Also, the reporting features are thorough, accurate and user friendly. These help accounting, forecasting, night audit... all get the information they need. The online component has been a huge plus to our business as well. Cons It is a very hefty program and at times I feel we are not maximizing its benefits fully. More user trainings, conferences etc would be helpful but difficult to do. Maybe webinars on various components. IT IT IT Used the software for: 3-5 years ### "Hard Times for IT" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 August 13, 2021 We have been using the software for about 9 years. (October-2010/January-2020) In the version we were using (last update 2014) it had the functions at the time, however these days it was very outdated and it was not possible to complete the update. The program is also not suitable for dealing with Portuguese laws. It was good as long as it was possible to use it. Pros The concept of the program is well thought out for the management of SPA, however the update of versions, despite the annual cost of use, is not included. Cons It was not possible to update the program version to a newer version. The update conditions should have been verified by SpringMiller prior to advance payment and not at the time of the update. the support timezone also makes communications difficult. LM LMT LMT Used the software for: 1-3 years ### "Take a ridiculous amount of time to load schedules" 2.0 May 9, 2024 I absolutely hate it. Use literally any other software. Pros Literally nothing. I have used square, and several other scheduling software for my massage business over the course of 16 years. Spasoft is the slowest most antiquated software i have ever used. If i was able to change software i would. Cons It is super slow. It is very cumbersome to use. It doesnt merge with our payment software and online booking is impossible DA Database Administrator Database Administrator Used the software for: 3-5 years ### "Affordable and straight forward as a software package. Needs intuitive feature attention." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 9, 2017 Clean interface for our data warehouse to access this vendor software package. Pros Spasoft is a straight forward software solution for managing spa packages and handling client schedules. Integration to the software to tie into business warehouses is also straight forward and the data is very cleanly stored in a simple set of table dimensions. There is a feature where the packages that are defined by the property management is then put into a custom set of dimensions that is easily usable. From a clean and easy to use front end to a very easy to aggregate backend, this is a very solid spa management software tool. Cons The lack of native encryption options on customer data is lacking. Seemless integration with other POS management software is missing from the program. This software has a pretty interface, yet, branding features could be enhanced. Think WPF control templates. IM IT Manager IT Manager Used the software for: 1-3 years ### "Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 20, 2021 Pros İt is good programme without bug and easy to use Cons Only the support is not suitable for us because we do not have local support in our country MO Manager of Strategic Development Manager of Strategic Development Used the software for: 3-5 years ### "SpaSoft" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 8, 2019 Pros The interface of the visual book is very intuitive and very simple. The training modules are easy to use and allow for seamless training. Cons Opens several windows when performing multiple functions. DO Director of Spa Operations Director of Spa Operations Used the software for: 3-5 years ### "Industry Veterans Know" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2019 SpaSoft customer service is excellent. My direct contact is attentive and informative. Pros SpaSoft's flexibility, data gathering, and reports. Cons New reports engine broke a lot of features for drilling down into business lines. The most liked feature became the least liked. Reports used to be incredibly intuitive, now they are just laborious, the same data is available, unfortunately, it is now buried under repetitive steps that lack prior usability. A lack of online training and user "How To's". Adding this while your competitors struggle with the basics would be resources well spent. SD Spa Director Spa Director Used the software for: 3-5 years ### "Spasoft Reveiw" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 17, 2017 Spasoft as a program is wonderful for the booking of services. Challenges arise with Inventory and POs, interfacing with PMS and Credit card services. The booking design is intuitive, but the reporting is not. Hopefully future versions of the system address these challenges. Pros Intuitive booking procedures Cons Reporting, Inventory, POs, too many "ok" clicks to get things done. IM IT MANAGER IT MANAGER Used the software for: 1-3 years ### "SPASOFT IT REVIEW" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2017 I just discovered spasoft two years ago, and really I see that is the best SPA management system out there intuitive,simple to use and stable. Pros \-Simple To Use. -Intuitive. -Interactive. Cons \-Staff Administration. RE Reviewer ### "Expensive, outdated, but reliable" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 May 17, 2017 Extremely expensive product. The display is horrendous - think early 90s windows. However, it does do what it claims and is dependable. [View all Reviews](https://www.capterra.com/p/152719/SpaSoft/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.