# SpaSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SpaSoft the right Spa solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152719/SpaSoft/reviews --- SpaSoft 4 (11) [View alternatives](https://www.capterra.com/p/152719/SpaSoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of SpaSoft Ease of use 3.9 Customer Service 4.1 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heidi C. Operations Director - Vista Blue Spa Hospitality Used the software for: 2+ years ### "Im a SpaSoft dyed-in-the-wool User." February 5, 2019 5.0 The SpaSoft Team is why I keep coming back to this software. The follow through, support, training and professionalism is second to none. Staff and management all feel they have a vested interest in our success. That is the difference between a interactive program and just a functional tool to book appointments with. Pros I like the fact the software was developed for spas directly. This avoids the needs for constant work arounds or substitutions. Also, the reporting features are thorough, accurate and user friendly. These help accounting, forecasting, night audit... all get the information they need. The online component has been a huge plus to our business as well. Cons It is a very hefty program and at times I feel we are not maximizing its benefits fully. More user trainings, conferences etc would be helpful but difficult to do. Maybe webinars on various components. Review Source VF Vitor F. IT Hospitality Used the software for: 2+ years ### "Hard Times for IT" August 6, 2021 4.0 We have been using the software for about 9 years. (October-2010/January-2020) In the version we were using (last update 2014) it had the functions at the time, however these days it was very outdated and it was not possible to complete the update. The program is also not suitable for dealing with Portuguese laws. It was good as long as it was possible to use it. Pros The concept of the program is well thought out for the management of SPA, however the update of versions, despite the annual cost of use, is not included. Cons It was not possible to update the program version to a newer version. The update conditions should have been verified by SpringMiller prior to advance payment and not at the time of the update. the support timezone also makes communications difficult. Review Source SS Sherri S. LMT Health, Wellness and Fitness Used the software for: 1-2 years ### "Take a ridiculous amount of time to load schedules" May 6, 2024 2.0 I absolutely hate it. Use literally any other software. Pros Literally nothing. I have used square, and several other scheduling software for my massage business over the course of 16 years. Spasoft is the slowest most antiquated software i have ever used. If i was able to change software i would. Cons It is super slow. It is very cumbersome to use. It doesnt merge with our payment software and online booking is impossible Review Source VR Verified Reviewer Database Administrator Hospitality Used the software for: 2+ years ### "Affordable and straight forward as a software package. Needs intuitive feature attention." November 7, 2017 4.0 Clean interface for our data warehouse to access this vendor software package. Pros Spasoft is a straight forward software solution for managing spa packages and handling client schedules. Integration to the software to tie into business warehouses is also straight forward and the data is very cleanly stored in a simple set of table dimensions. There is a feature where the packages that are defined by the property management is then put into a custom set of dimensions that is easily usable. From a clean and easy to use front end to a very easy to aggregate backend, this is a very solid spa management software tool. Cons The lack of native encryption options on customer data is lacking. Seemless integration with other POS management software is missing from the program. This software has a pretty interface, yet, branding features could be enhanced. Think WPF control templates. Review Source Emre S. IT Manager Hospitality Used the software for: 1-2 years ### "Good" July 16, 2021 5.0 Pros İt is good programme without bug and easy to use Cons Only the support is not suitable for us because we do not have local support in our country Review Source George D. Manager of Strategic Development Medical Practice Used the software for: 2+ years ### "SpaSoft" February 5, 2019 5.0 Pros The interface of the visual book is very intuitive and very simple. The training modules are easy to use and allow for seamless training. Cons Opens several windows when performing multiple functions. Review Source JW Jeff W. Director of Spa Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Industry Veterans Know" February 6, 2019 4.0 SpaSoft customer service is excellent. My direct contact is attentive and informative. Pros SpaSoft's flexibility, data gathering, and reports. Cons New reports engine broke a lot of features for drilling down into business lines. The most liked feature became the least liked. Reports used to be incredibly intuitive, now they are just laborious, the same data is available, unfortunately, it is now buried under repetitive steps that lack prior usability. A lack of online training and user "How To's". Adding this while your competitors struggle with the basics would be resources well spent. Review Source JP Joe P. Spa Director Hospitality Used the software for: 2+ years ### "Spasoft Reveiw" March 8, 2017 3.0 Spasoft as a program is wonderful for the booking of services. Challenges arise with Inventory and POs, interfacing with PMS and Credit card services. The booking design is intuitive, but the reporting is not. Hopefully future versions of the system address these challenges. Pros Intuitive booking procedures Cons Reporting, Inventory, POs, too many "ok" clicks to get things done. Review Source YE Yassine E. IT MANAGER Hospitality Used the software for: 1-2 years ### "SPASOFT IT REVIEW" March 16, 2017 4.0 I just discovered spasoft two years ago, and really I see that is the best SPA management system out there intuitive,simple to use and stable. Pros \-Simple To Use. -Intuitive. -Interactive. Cons \-Staff Administration. Review Source WO Whitney O. Used the software for: ### "Expensive, outdated, but reliable" April 13, 2017 3.0 Extremely expensive product. The display is horrendous - think early 90s windows. However, it does do what it claims and is dependable. Review Source Response from Springer-Miller Systems April 13, 2017 We¿d love to show off the enhancements included in our most recent SpaSoft version releases. We¿ve been upgrading our user interface and reporting tools as well as adding lots of great features like text messaging and mobile tools. MS Melissa S. Used the software for: ### "SpaSoft is just what we need " March 1, 2017 5.0 We have been using SpaSoft for over 10 years at a medi-spa and it's been the backbone of our business since day 1. Easy to use, easy to follow and easy to train employees on we really enjoy the flexibility and functionality. 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