# Worksuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Worksuite the right Workforce Management solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152721/Worksuite/reviews --- Worksuite 4.3 (90) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Worksuite Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews AN Antoine N Sr. HR Business PartnerOnline Media, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Ability to organize contingent workers and see clear process stages, ask questions, share feedback, and get clarity to realize solutions around contracts and then sign those in a central place is an amazing tool to have in place.“ July 12, 2023 RK Rebecca K Resource ManagerMarketing and Advertising, 501 - 1,000 employeesUsed the software for: 6-12 months. “The interface is not very intuitive for freelancers and managers are often spending large amounts of time walking freelancers through every step of the process, even if freelancers have been through the process in the past.“ August 14, 2023 KQ Kate Q Senior Procurement CoordinatorEvents Services, 51 - 200 employeesUsed the software for: 6-12 months. “A very customisable system which ticks all the boxes of data storage compliance and process as well as having a user friendly interface.“ July 6, 2023 CJ Christina J Resource ManagerWriting and Editing, 11 - 50 employeesUsed the software for: 6-12 months. “I do like that I can change the filters but they can't be used again with the same name, which doesn't help with new versions of a database overhaul.“ August 18, 2023 Trinidad M Learning managerE-Learning, 11 - 50 employeesUsed the software for: 1-2 years. “We seamlessly utilized the platform's marketplace features to offer tasks to freelancers.“ August 16, 2023 DD Dhara D Operations ManagerE-Learning, 201 - 500 employeesUsed the software for: More than 2 years. “As a startup, we have certain budget limitations, so we cannot integrate Worksuite APIs with our systems.“ June 27, 2023 DT David T Production CoordinatorBroadcast Media, 51 - 200 employeesUsed the software for: 1-2 years. “As a one-stop portal for managing vendors and invoicing, it is pretty seamless.“ August 3, 2023 GN Gabriella N Legal AssistantConsumer Services, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Lastly, there are two TeamBoards, which result in missed messages.“ June 20, 2023 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin G. Director, K-12 Publishing Services Publishing Used the software for: 6-12 months ### "The solution I have been waiting for!" November 3, 2017 5.0 Makes hiring vendors a breeze. Pros Easy to use, great customer service, intuitive interface. Met most of the initial needs and their new updates continue to impress. Review Source Response from Worksuite November 6, 2017 Thanks Kevin, much appreciated! MF Mara F. Spanish Interpreter Hospital & Health Care Used the software for: Less than 6 months ### "Easy to set up Programs " May 23, 2025 5.0 Pros Easy to use and set ups is pretty quick nd straight forward. Good interaction with other programs. Nice graphics. Cons I didn't have any bad experience so far. Everything is working fine wit my specifications up to now. Review Source BP Bonnie P. Recruitment Manager Entertainment Used the software for: 1-2 years ### "WorkSuite - Is it up to scratch?" January 25, 2024 1.0 Not good. No customer support. Send an email and await a response. Not acceptable. Pros The cost. Inexpensive for a basic database. Cons It is a manual system which needs overhauling to suit the needs of contractor management. Review Source Response from Worksuite January 30, 2024 Bonnie, we’re sorry to hear this feedback and would like to address your frustrations asap. As mentioned in our calls over the past weeks, our team is here to help, and we’d love to optimize the platform to suit your unique needs. I will follow up directly and hopefully we can discuss further! - Pavel CJ Christina J. Resource Manager Writing and Editing Used the software for: 6-12 months ### "Database organization" August 18, 2023 4.0 Fantastic customer service! I could easily book a one-on-one customer support session online and ask questions. I never felt like an idiot asking questions, I was always taken seriously, and everything was explained really well. I feel that the DropBox Sign (previously HelloSign) works really well and I love that I can get an email every time an Agreement is filled out. Pros I like that your Customer Service is so responsive and easy to meet with. I never felt like my questions are ever unanswered and I've had several brainstorming sessions via video chat that have been super helpful. I like that I can manipulate the filters to my liking. Cons I dislike how the resumes require downloading. I much prefer when they are embedded for a quick view. I now have a work around but it's very frustrating to click the back button and lose your search results. The weird glitch with the "sharing profile" option that made me lose half my database temporarily was a bit panic-inducing. I don't really use that feature (I think I thought it was something else), so it's not a dealbreaker that was just a tough day. I do like that I can change the filters but they can't be used again with the same name, which doesn't help with new versions of a database overhaul. I wish the "Skills" section could be manipulated on our end. For example, it doesn't have all the languages we need to list for our super vendors, so I have to create a tagging workaround. I also wish the "Skills" section was more user-friendly on the user side. I also wish I could make a more elaborate Workflow that could branch a little better. I also tried implementing Zapier with Worksuite and/or SmartSheet but it was too limiting for what I needed to do. Review Source Response from Worksuite August 24, 2023 Hi Christina, thanks so much for the honest feedback! We're sorry you experienced a glitch with your profile sharing that one day, but glad it's all resolved in short order. We do have the ability to edit Skills & Services fairly easily for you. Are there new values you'd want us to add in? Happy to help configure it to your specific needs. Please let us know how we can support! BF Ben F. Accounting Associate Newspapers Used the software for: 1-2 years ### "Worksuite has given me the ability to focus on other aspects of my job" November 29, 2021 5.0 Distributing payments internationally was an issue before using Worksuite. It also speeds up distribution of domestic payments as well. Management of freelancers has been divvied out between several teams and the documentation is automated. The customer service has been generally great. Pros The payments system has helped so much. That combined with the ability to integrate with Salesforce has saved me hours of processing time every day. Additionally, automating the onboarding of our freelancers has been so helpful and taken the stress off of me as our company doubled over the past year and our freelancer base multiplied by at least 20. Worksuite has helped me reduce the amount of data entry I do, and allowed me to focus on other things. Cons When starting to learn the software it was very overwhelming and complicated. There is a lot to learn and understand about the software and its many intricacies and capabilities. Also, searching through the freelancers in the onboarding page is very difficult and I sometimes have to scroll through 100's of freelancers before I find the one I'm looking for. Review Source VR Verified Reviewer Expert Network Program Lead Utilities Used the software for: 1-2 years ### "Overall, the Shortlist team has exceeded my expectations! I look forward to my interactions w/ them." October 28, 2017 5.0 \-Effective process techniques for recruiting, onboarding, growing, and managing our network of partners -Enables our business to scale Pros \-The Shortlist software enables us to do our business and be successful -User interface (UI) is intuitive to use -Friendly and personable customer support, they want to help us grow (awesome!) -Open to accommodating and exploring our needs (e.g. updated search functionality based on our needs & feedback) -Shortlist team has the technical capabilities to support our industry-specific needs -Most of our users accept and fill out their profile in <24hrs of us sending the invitation (Indicates this process doesn't take too much of their time and is easy to work through) Cons Not much to note here, but I'll get into the weeds so I can provide constructive feedback: The process for adding a partner to multiple groups can take a little more time than I would like. Besides that, setting up a partner profile takes a minimal amount of my time, which I value. Review Source Response from Worksuite October 31, 2017 Thank you for your review! VR Verified Reviewer VP, Global HR Online Media Used the software for: 6-12 months ### "Helpful automated workflow tool" June 21, 2023 5.0 Transparency, automation, consistency in process Pros Coming from a decentralized, non-automated process to worksuite has been VERY helpful for our team. The team needs the transparency and automation to be the most productive/efficient. Cons There are a few views that feel unnatural and I dont quite know how to navigate or find the same information 2x, but I know that the info is there, but I just need to search sometimes... Review Source Response from Worksuite June 22, 2023 Thanks so much! We're happy to hear the automated workflows are helping your team be more productive, and gain transparency in one centralized place. We appreciate your feedback so we can constantly improve and build the world's best workforce management platform for your organization's needs! VR Verified Reviewer Growth Logistics and Supply Chain Used the software for: Less than 6 months ### "Super customizable, perfect for our unique business needs." November 25, 2021 5.0 Obviously the platform itself is great, but if we're being honest - a great product is nothing without a great team. We are lucky enough to have \[SENSITIVE CONTENT\] as our Solutions Architect and he is great at listening to what our actual needs are and then instantly and effortlessly piecing together what the strategy and execution would look like. You can literally see his brain working as you explain the different paint points that you are trying to solve for. Side note: I've had the pleasure of dealing with \[SENSITIVE CONTENT\] as well, he was equally brilliant and on top of things. If you ask me, the Worksuite team is definitely hoarding all of the top talent. Pros Worksuite doesn't do the "one-size-fits-all" approach. Nearly every feature is developed in such an easy-to-use, yet highly customizable way that it's kind of mind blowing. At the moment, we utilize their platform for automating a large part of onboarding for each of our independent contractors (think gig economy), and then maintaining compliance. I can see us utilizing more features as our needs increase which is another thing that makes this platform a huge plus. Moving our processes to Worksuite was a strategic move that will make scaling a piece of cake. Cons It would be nice if we were able to have a kanban/ board type of view for managing workflows. Review Source VR Verified Reviewer Senior Editor Media Production Used the software for: 1-2 years ### "Worksuite serves our purposes well" August 18, 2023 5.0 Pros The design is clean and easy to navigate. Cons Integrating with our payroll process could be a bit easier. Review Source Response from Worksuite August 21, 2023 Thanks so much for the kind review! We're happy to hear you've found it easy to navigate and helpful in optimizing your production. Team Worksuite is working hard on improvements to our integrations as we speak, especially with payroll processing tools. More to come on that soon! VR Verified Reviewer Co-Founder & CMO Used the software for: 6-12 months ### "Fantastic !!! This is a future proof product that every Agency will need in the coming years" March 23, 2018 5.0 Pros 1\. Easy project setup. Get a project ready to be shared with vendors in no time. - with a possibility of setting up deadlines for proposals and final submissions. - Templates included in the software makes it easy to find the type of project you will use it for. 2. Super easy to onboard freelancers, consultants, and vendors. 3. Payment through the platform also possible. 4. Great Customer Support to help during onboarding and while using the product. Cons Can't think of any Cons. Reminders sent to participating people and or companies to keep things moving along. Review Source BR Ben R. Senior director of operations for podcasts Media Production Used the software for: 6-12 months ### "Pretty good, occasionally rigid" July 7, 2023 4.0 Yeah overall good! Pros Easy to use, light lift on my end. Just have to send them the email and the vendors get set up right away. Cons Being required to estimate how many hours someone might be working on any given assignment, and then that number being the default when they go to invoice seems to trip people up. Just putting in the hourly rate would be enough. Review Source Response from Worksuite August 18, 2023 Thanks Ben! We appreciate the positive feedback as well as how we can improve the platform for your team's needs. We're always working to improve efficiency to save you time and clicks, so this is helpful! Just an update, the feature you mentioned regarding hourly rates is now live. Let us know if you need any support! BN Brigitta N. Content Operations Manager Writing and Editing Used the software for: 6-12 months ### "Goodbye manual work and spreadsheets, hello more time!" December 21, 2021 4.0 Goodbye manual work and spreadsheets! Worksuite helped us migrate our freelancers to a platform that made onboarding, project management and payments easily accessible. Since using Worksuite, we've been able to create more efficient processes Pros Payments and the ease of communication with freelancers. We like how easy it is to chat with our freelancers! Cons The smallest/ minor inconveniences such as formatting, or having to press Shift + enter to go to the next line. Or, how you cannot format freelancers in alphabetical order in lists. Notifications - It would be great if we can customize the type of notifications we receive. For example, I get notified 3 times if something is "complete", first that it's marked as complete, then that a new payment is ready for review, then that the approval. It would also be great if we can do more with our reporting function. Reason for choosing Worksuite Great customized demo experience (thanks to the \[SENSITIVE CONTENT\]). I explained my pain points and he showed me the possibilities of Worksuite. Review Source JD Ji D. Editor Online Media Used the software for: 6-12 months ### "Confusing steps" June 27, 2023 3.0 It's improved some processes but is frustrating to use. Pros Worksuite seemed like it was going to be a system to make it easier to onboard freelancers and contractors. It has eased the process a little bit by inviting the worker to provide information and upload documents directly, rather than another department requesting them by email. Cons The implementation is confusing and lacks transparency. A few times I have had to reach out to customer support for clarification on something that didn't make sense. The reply was that I had to do something unintuitive (copy and paste the freelancer or contractor's email address into some random text field) to move to the next step. So it feels like we still have some workaround to fix, despite having the tool for almost a year now. I also don't like that Worksuite has an air of "greater transparency" but when it comes to actually being able to see who is supposed to take the next step in an approval process for a new worker, I cannot. Review Source Response from Worksuite June 30, 2023 We're sorry you're finding some of the implementation steps confusing! Our team is always working on optimizations to make this a better experience for you. Would you be up for a discussion so we can learn more about the steps you're referring to, and improve the UX? Please feel free to contact support at worksuite dot com, or your dedicated account manager, and we will do everything we can to sort this out. Thanks for your honest feedback! We're glad to hear Worksuite has eased the process for automated freelancer onboarding. DD Dhara D. Operations Manager E-Learning Used the software for: 2+ years ### "Great customer service" June 27, 2023 5.0 Pros The customer service is exceptional! We receive great support from all the customer service and payment operations specialists—special shoutout to Chelsea Ellis for ALWAYS helping us promptly. Cons As a startup, we have certain budget limitations, so we cannot integrate Worksuite APIs with our systems. I wish it were more economical and cost-effective for us to do that! Review Source Response from Worksuite June 30, 2023 Thanks so much, Dhara! I shared along your kind words about Chelsea and the Payment Ops Support team. We're grateful for your partnership and look forward to exploring more solutions with potential integrations in the future! We always want to ensure your team is unlocking the most value from Worksuite. GN Gabriella N. Legal Assistant Consumer Services Used the software for: Less than 6 months ### "Great platform for organization" June 20, 2023 5.0 Pros The TeamBoard feature allows for easy communication between the requestor and HR/Legal Dept. The ability to chat within the platform/request eliminates additional emailing and confusion. Cons When drafting agreements, you are not able to save your work in the preview and go back to the original request to review. In addition, all workflows show in the stage view even if they do not pertain to that particular workflow. I wish this view was cleaner to avoid confusion on stages. Lastly, there are two TeamBoards, which result in missed messages. Review Source Response from Worksuite June 22, 2023 Thanks so much for your thoughtful feedback, Gabriella! We're glad to hear Worksuite helps you easily communicate between your managers, talent, and HR/Legal to eliminate confusion and back-and-forth emails. That's our goal! I've also passed along your constructive feedback to the Product team regarding agreement workflows. We are coincidentally working on huge improvements to contracts/agreements, which we'll share with you soon. Thanks again — we appreciate the partnership with your team! AJ Adam J. CEO Financial Services Used the software for: 6-12 months ### "A True End-to-End Workforce Management Platform" February 20, 2017 5.0 We set out to build our own solution but were fortunate enough to come across Shortlist before we made a decision. Shortlist solved our immediate need as well as gave us features we heavily utilize but had not previously considered, let alone had the budget and runway to build our own features such as Talent Pools. There has not been much need for customer support based on our experience, but the few times we have needed to get in touch with Shortlist we've been impressed and our needs quickly met. In short, you'd be crazy to build your own software because Shortlist has already built the features and functionality and offers their solution for a monthly subscription. Pros Simplicity to get started, consistent updates, improvements, and new features are released. Software has the look and feel of a proper enterprise application. Cons It requires some effort to maintain your database and keep things current but this is to be expected if you have a lot of activity. Review Source LM Lacey M. Production Manafer Media Production Used the software for: 6-12 months ### "Could be better in a lot of ways" July 6, 2023 3.0 Pros Organizing it by project was helpful - I liked being able to add multiple freelancers to a project. Cons The lack of clarity in steps to pay people and what had been paid. Review Source Response from Worksuite July 12, 2023 Hi Lacey, thanks for the honest review! We'd love to learn more about how we can improve the experience for your team. Would you mind please sharing more detail via email, with your company's dedicated Worksuite account manager? We'll reach out to your team directly and discuss optimizations during our weekly calls. Thanks again. GA GABRIEL A. Area Ambassador Hospital & Health Care Used the software for: 6-12 months ### "Lots of capabilities, but under delivered and poor customer service" May 30, 2019 1.0 Endless issues with payments and keeping track of the status of payments (some payments marked as paid even when the contractor doesnt actually have funds). Most of all, very unsatisfactory customer service. Often no support at all. Pros Lots of functionality. But poor use of features Cons Payments are incredibly slow, and never on time. Takes 2-3 weeks to process and with holidays can delay payments longer. Customer services is UNREACHABLE at times, only a chat function with NO phone number to contact. Very frustrating and disappointing. Reason for choosing Worksuite Not sure. Review Source VR Verified Reviewer Founder Consumer Services Used the software for: 1-2 years ### "I love shortlist!" March 13, 2018 5.0 Pros Okay, I've seen a lot of similar types of software, but I love how shortlist does things! They are a true class leader Cons I don't like the support but that seems to be the norm with SaaS companies - other than that they're good, they have a good help desk as well. Review Source VR Verified Reviewer Project Manager E-Learning Used the software for: 1-2 years ### "great tool, geat team; simple and effective" August 3, 2018 5.0 I love the team behind the tool. Always there to help and looking for my satisfaction Pros Finally a quick and easy way to track, search and reviews all my vendors. Cons Some feature here and there doesn't meet exactly my requirement Review Source VR Verified Reviewer Tuition Teacher E-Learning Used the software for: 6-12 months ### "Shortlist.... Any other site you need for your payment needs!" May 7, 2021 4.0 Overall i highly recommend shortlist for any contractor! Pros A user friendly website. While alot of people overlook this aspect I want to point out just how important it is for a site to be userfriendly. In a business there are several aspects of the workflow that need to work together and when you use a program that isn't designed to be used by all members of staff things can get bogged down very quickly. Another pro is definitely the template selection that is baked into the software so it can be detailed to a specific project you had in mind. Cons Maybe creating a system that allowed for certain reminders to be sent to staff that would be helpful. Overall I cannot think of any certain con's for this site. Review Source Jonas K. S. Sr. Director - Data & Analytic Solutions Information Services Used the software for: 6-12 months ### "Great way to manage freelancers & Vendors" April 22, 2016 5.0 Shortlist is a great way to manage all aspects of the freelance and vendor management process. From screening and on-boarding through to sending a project (and all the communication in between) and payment. It will save time on the administrating the sourcing process and make sure no good partners slip through the cracks. Review Source VR Verified Reviewer Copywriter Marketing and Advertising Used the software for: Less than 6 months ### "Good from the freelancer side - hard from the other side." January 28, 2019 3.0 I love it for the project management side, but until the software simplifies the payment system I likely won't be able to use it much more. Pros I love how, as a freelancer, I can write messages to my employer and provide them with files that I upload. Plus, the Shortlist system sends notifications everytime I make an update. This means I don't have to remind my employer that I'm done with a project. Cons We couldn't get the payments to work. As a result, we only used Shortlist as a project management system and not a full-service payment system. Review Source MH Melanie H. Financial Controller Professional Training & Coaching Used the software for: 6-12 months ### "Exceptional Customer Service/Great company" August 25, 2018 5.0 When our previous payment provider was acquired, we searched for a new company that could provide both payment processing and an onboarding/management system for our outside contractors. Working with Shortlist has exceeded our expectations in every way. The Shortlist leadership team from the top down is passionate about their product and has gone above and beyond to make sure our customer experience has been positive and successful. Working in finance over 20 years, I have never experienced a system implementation/integration with the continued level of support and attention that Shortlist has given our company. I highly recommend Shortlist! Pros Ease of use and ability to integrate with our internal platform Demonstrated ease of onboarding and payment tracking for our outside contractors Reporting features Cons Have not had any difficulties navigating thus far Review Source Carly P. Head of Commercial and Operations Improvement Airlines/Aviation Used the software for: I used a free trial ### "The stuff Marketers' Dreams are made of...." May 13, 2016 5.0 Shortlist has finally solved the age old issue of how you allow Marketers to focus on being creative and driving sales whilst providing both CMO's and CPO's confidence that the supply chain is as efficient as possible. Pros The team behind Shortlist.co clearly just get "it", from concept through execution to client services they have taken a very smart and considered approach Cons Like I said in the subject title, it's the stuff Marketers' dreams are made of. No cons! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.