# Page 2 | Worksuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Worksuite the right Workforce Management solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152721/Worksuite/reviews --- Worksuite 4.3 (90) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 10th, 2026 # Page 2 - Reviews of Worksuite ## Showing most helpful reviews Showing 26-50 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RK Rebecca K. Resource Manager Marketing and Advertising Used the software for: 6-12 months ### "Review" August 14, 2023 3.0 Overall has been useful, but it would be great to see a lot more streamlining of the process and the interface. Pros The payments tab is fairly easy to use, though it would be useful to see who the invoice approver is at a glance so you don't have to click into the assignment to find that info. Cons Our teams are struggling with getting freelancers through the many (sometimes redundant) steps that need to happen for a Pay assignment to be live. The interface is not very intuitive for freelancers and managers are often spending large amounts of time walking freelancers through every step of the process, even if freelancers have been through the process in the past. For example, on freelancers' dashboards they can see all assignments where the onboarding workflow has been completed, but it's not obvious where their 'in progress' assignments are. On the manager side of things, I have to click through several different screens to get to the 'full details' of an assignment, which is one of the things I look at most frequently. In general it would be great to have fewer steps to get to the necessary information. Review Source Response from Worksuite August 21, 2023 Hi Rebecca, we're sorry to hear about this! As a longtime partner of your team, we strive to continuously optimize the platform for your organization's needs. Would you be willing to do a discovery call so we can learn more about how we can improve these items you mentioned? It's our #1 goal help to streamline your resource management processes, and we'd love to build upon the wins we've had together so far. Thank you for the feedback. - Krystle LH Leslie H. Operations Manager, Professional Services E-Learning Used the software for: 1-2 years ### "WorkSuite works for me" January 19, 2024 5.0 Pros It's an intuitive platform that is flexible and able to customize to our company's unique needs. Support is usually responsive to help tickets. Cons We had some issues updating Workflows and needed to ask for help. Alternatives considered [WorkMarket](https://www.capterra.com/p/192163/WorkMarket/)[Worksome](https://www.capterra.com/p/231133/Worksome/)[TalentDesk.io](https://www.capterra.com/p/186253/TalentDesk-io/) Reason for choosing Worksuite Onboarding and recruiting were customizable. Task templates were a big plus for setting up our projects. Contractor database is easy to access to see profiles, manage projects and create invoices/payments. Matching contractors to work and managing work is simple. Review Source Response from Worksuite January 19, 2024 Wow thanks so much, Leslie! We really appreciate your kind words, and are happy to hear you're getting value from customizing the Worksuite platform. Anything you need just let us know :) Trinidad M. Learning manager E-Learning Used the software for: 1-2 years ### "Useful Marketplace" August 16, 2023 4.0 Pros We seamlessly utilized the platform's marketplace features to offer tasks to freelancers. Once accustomed, the interface proved user-friendly, making task allocation and communication effortless. Notably, the platform facilitated real-time task tracking and ensured transparent financial oversight. It significantly enhanced our daily management and collaboration. Cons We encountered a language barrier challenge, which we successfully navigated. Setting up the platform and explaining its usage to freelancers demanded detailed planning. Moreover, configuring the workflows was a collaborative effort involving platform executives, occasionally causing some setup delays. Review Source Response from Worksuite August 18, 2023 Thanks so much Trinidad for the feedback! We really appreciate it. Our team is always happy to help you configure workflows and improve education to your freelancers. Let us know if there's any other ways we can help you seamlessly manage your freelancer network at scale! KM Kristian M. Ops Manager Financial Services Used the software for: 1-2 years ### "Great value for money" August 10, 2023 4.0 The customer service has been amazing and whatever we have asked they have done for us. Pros I like the onboarding capabilities the most. We need an easy way for people to apply to work with us. It is easy to see what stage everyone is at. It has saved us many hours compared to doing it on email. Cons Sometimes it is harder to navigate and get our team to update it. I would like to highlight what I have added to someones profile vs what they have done themselves under skillsets. Review Source Response from Worksuite August 14, 2023 Wow thanks so much Kristian! It means a lot. So glad to hear Worksuite is saving you a lot of time and eliminating emails. We appreciate your feedback, and your continued partnership! FC Francesco C. Financial Accountant Entertainment Used the software for: 1-2 years ### "unparalleled freelancer management " August 3, 2023 5.0 has been nothing but a positive partner for our business. Their responses are timely, their software is responsive, and there have been many quality of life updates since our initial implementation. Pros Workflows, custom fields and analytics help us keep a close eye on week to week performance of our onboarding teams. Being able to look at that data regularly in an easy to parse format is a gamechanger for our business Cons Initial setup is complicated. Making custom fields and workflows from the group up has a bit of a learning curve, as the workflows can be very powerful in what they do. Additionally, some changes made to workflows are unable to be done without assistance from the team. Review Source Response from Worksuite August 8, 2023 Wow thanks so much Francesco, this means a lot! We're happy to hear that Worksuite is making your freelancer management easier and stress free. That's our goal! In terms of the more sophisticated workflow configurations you're looking to setup, we are more than happy to help anytime. We're also making more educational how-to videos to help guide you through these more advanced features. We truly appreciate your feedback! Justine S. Freelance Manager Publishing Used the software for: Less than 6 months ### "Excellent product! Shortlist has streamlined several of our internal freelancer management processes" October 20, 2017 5.0 A streamlined solution to freelancer management! We used to have a fragmented system that involved using several tools for various parts of freelancer management: onboarding, information tracking, project assignments, performance tracking, etc. We are now able to fulfill all of these duties using one single platform, which drastically cuts our admin time and creates a smoother, more consistent workflow and user experience. Pros From an internal perspective, Shortlist greatly reduced our admin time spent on freelancer management and allowed us to centralize many management duties. The platform helped us to streamline freelancer onboarding, information tracking, project assignments, performance tracking, and more. Before Shortlist, we were using several different tools to accomplish what is now done in one single platform! The project assignment functionality was the biggest attraction for us. It's the most robust I've seen, offering several assignment workflows. Our company works on a bidding system -- freelancers essentially opt into potential projects by bidding for work -- and Shortlist seamlessly supports and has enhanced our system. In addition, the platform is very user friendly for both administrators and freelancers. Although the platform offers a robust selection of tools to assist in freelancer and vendor management, the interface is clean, simple, and easy to navigate. The user friendly workflow greatly reduces the potential for confusion or questions, which is vital when working with a large external workforce. Lastly, the Shortlist team is clearly committed to the success of their customers. The team has been extremely communicative, receptive to feedback, and quick to offer helpful insights or suggestions on how to maximize use of the platform. Cons There's nothing I explicitly dislike about the platform. However, I'd love to see more customization options, especially in regards to freelancer profiles and the internal performance tracking system. Review Source Response from Worksuite October 24, 2017 Thanks Justine, really appreciate this! Loryn E. Managing Editor Internet Used the software for: 6-12 months ### "The FMS of my dreams!" August 3, 2018 5.0 When I began the hunt for a FMS for our small start-up, I was working out of no less than five massive spreadsheets -- not to mention the hundreds of files floating around -- just to keep track of our freelance projects and payments. I found Shortlist via Google search, and from my very first contact I've been impressed with the software and especially, the team. I was able to consolidate all of my scattered processes into one location, and the ability to manage all aspects of a freelancer's work cycle, from on-boarding to assignments to payment, has shaved countless hours off my work day. I think my absolute favorite part of working with Shortlist though has been the amazing team of people devoted to helping ensure that we have the best product to work with. The sales team wasn't pushy, the tech team is always available for help or improvements, and our customer success rep has been an absolute pleasure to work with. I can't say enough good things about Shortlist, and how vastly it's improved and streamlined our processes, and in turn, our own work flows. Pros \*Integration with Hello Sign takes so much pain out of the on-boarding process \*Speaking of which, the customizable on-boarding is bar none \*Payments are easy to set up and schedule \*Freelancers love it \*Intuitive set up; you can tell it was designed with the user experience in mind \*Amazing responsiveness of team Cons Only one: I do a lot of bulk work, and it can get tedious as times. For example, I may have 25 of the same type of assignment going out. If I need to change the rate on them, I have to visit each one individually (can't open in new tabs), change it, and get back to the projects screen, which is now unsorted. So I have to resort to find my items and start the process again. Review Source KS Kanchan S. Senior Manager - Finance & Accounting Online Media Used the software for: 6-12 months ### "Worksuite review " June 28, 2023 5.0 Pros It is user friendly, the layout is simple and easy to maneuver. Cons We have been using it for close to 7 months and so far we have not encountered any issues. Review Source Response from Worksuite June 30, 2023 Thank you, Kanchan! We appreciate the kind words and happy to hear you're finding the Worksuite platform user-friendly. Please reach out if you need anything. DT David T. Production Coordinator Broadcast Media Used the software for: 1-2 years ### "Using Worksuite for vendor management" August 3, 2023 4.0 As a one-stop portal for managing vendors and invoicing, it is pretty seamless. Pros The interactivity with my vendors is probably the best feature. Cons There seems to be some broken code resulting in line breaks not being properly formatted. Also, I want to have Events I create appear in my Shortlist, rather than having to search for them. Review Source Response from Worksuite August 7, 2023 Thank you for the review David! We're happy to hear you're able to manage and interact with your vendors easily in Worksuite. We appreciate the feedback as we continue to make improvements to the platform! BQ Bertha Q. Recruiting and Onboarding Specialist Translation and Localization Used the software for: 1-2 years ### "Worksuite plays a significant role in our onboarding system" August 3, 2023 4.0 Time saving and efficiency in during the onboarding process. Pros modern automation is a great time saving tool for Recruiters and HR. The "Stages" feature is remarkable ! Cons The only part that lowered the efficiency is not having the ability to invite to a workflow with and agreement and other necessary documents already attached from Stage1 Review Source Response from Worksuite August 4, 2023 Thanks so much, Bertha! We're happy to hear that Worksuite has helped you automate your onboarding system. Jessica R. Subject Matter Expert Relationship Manager Management Consulting Used the software for: 6-12 months ### "Vital Tool for Our Business" August 21, 2018 5.0 Overall, our experience with Shortlist has been fantastic. Our business uses the tool a little differently and they have been accommodating to our needs. They are constantly improving their product and it is great to see those updates frequently. The customer service is top notch and everyone is warm and friendly. Most of my contractors are impressed with the system. They appreciate how easy it is to do business with us now that we have Shortlist. Pros I really like that this system allows me to keep everything in one place. I used to have information all over the place (emails, Adobe cloud, paper files, Sharepoint, word/excel files, etc). My team used to wait on me for information that they now have at the click of a button. It has streamlined my process so significantly and it costs less than hiring another person to help me. Cons One improvement that I would like to see is in the search function. I think it would be great if you could search certain key words in certain places of a profile. For example, in the resume, description or internal notes. It would also be nice to see the keywords highlighted so that it is obvious where in the profile it is located. Being able to preview a document without having to download would be beneficial for my team. Review Source Response from Worksuite August 23, 2018 Thanks Jessica! These are some great suggestions for improvement. Let's cover on our next Customer Success check in call. KQ Kate Q. Senior Procurement Coordinator Events Services Used the software for: 6-12 months ### "Worksuite has improved all users experience" July 6, 2023 5.0 We love it! Pros has completely transformed the way we communicate and engage with our contractors. A very customisable system which ticks all the boxes of data storage compliance and process as well as having a user friendly interface. As with any system there is room for improvement but the support team never fail to help problem solve and build solutions. Cons Integration was complex due to multiple stakeholders and information not being in a user friendly format but that's why we needed !Sometimes the amount of things the system can do leaves our admin users confused but Support services are great. More types of user profile with different accesses would be beneficial./ Reason for choosing Worksuite We undertook a thorough comparison and won over on cost, data import options, support and functionality Review Source Response from Worksuite July 11, 2023 Thanks so much, Kate! We're so happy to hear you're having a positive experience. Our team is always here to help if you need anything. JS Joy S. Director Marketing and Advertising Used the software for: 2+ years ### "Project Management for Contractors" August 10, 2023 4.0 We have enjoyed using (previously Shortlist) for several years. Easy to use, great customer service. Pros is very easy to use from Onboarding to Invoice Payment. Cons Reporting. I would like to easily pull the information I need instead of having to filter a spreadsheet. I would like a report for the invoices paid on a certain date and have it be easily accessed for example. Reason for choosing Worksuite Easy to use, great customer service, fit our needs in a better way than other tools we tested. Review Source Response from Worksuite August 14, 2023 Thank you, Joy! We are working on more ways to sort, filter and report invoices as we speak. Stay tuned for new features. We greatly appreciate your feedback and continued partnership! DG Dunja G. Training & QA Specialist Computer Software Used the software for: 1-2 years ### "Great database " July 6, 2023 4.0 Great, this database helps me a lot Pros It is customizible, simple and user-friendly Cons Some of the custimized features’ implementation process took longer than expected Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) I switched the company and therefore rheir preffered software Review Source Response from Worksuite July 11, 2023 Thank you Dunja, it means a lot! MC Mireia C. Sr. manager Recruitment and Training Hospital & Health Care Used the software for: 6-12 months ### "Worksuite Review" July 10, 2023 3.0 Pros easy to upload talent. some bulk options Cons User design can improve. Not intuitive; increased overhead for some actions; Review Source Response from Worksuite July 12, 2023 Thanks for the review Mireia! We are working hard to improve the experience for you and your team. If you'd be open to sharing more detail via email on what you're looking to achieve, we can make design improvements based on your needs and save you more time. MT Martha T. health editor Consumer Services Used the software for: 6-12 months ### "Easy to Learn, Easy to Use " November 16, 2023 4.0 Pros Contractors tell us it's easier to use than our previous payment system. It's easy to use and payments are prompt. Cons Having to create a new payment task for each assignment for each writer, rather than adding each writer one time and allowing them to invoice for each assignment. Review Source Response from Worksuite November 16, 2023 Thanks so much Martha for your feedback! Happy to hear your contractors are finding Worksuite easy to use :) Regarding the invoice management, your writers should absolutely be able to generate their own Invoices tied to Tasks, saving you any extra admin work. Please feel free to reach out to our Support team and we'd be happy to walk you through it! Thanks again. JG James G. Senior Director, Finance & Accounting Online Media Used the software for: 6-12 months ### "Slate Review of Worksuite" July 10, 2023 5.0 The overall experience has been a good one. Freelancers appear to be happy with the visibility they now have and we are happy with the onboarding and payment process. Pros Ease of use, timely customer support, an efficient onboarding process, and a dependable payment process. Cons I would like to have more reporting capabilities without the need to upgrade to the business analytics tool. Alternatives considered [WorkMarket](https://www.capterra.com/p/192163/WorkMarket/)[Fiverr](https://www.capterra.com/p/239416/Fiverr/) Review Source Response from Worksuite July 11, 2023 Thanks so much James! We really appreciate the kind words, and so glad to hear your team is having a good experience with Worksuite. ZAiN R. Webmaster Information Technology and Services Used the software for: 2+ years ### "Freelance dreams" July 18, 2022 4.0 Workflow has become optimized Pros Helps with tracking freelancers and project productivity. More efficient communication Makes payments and admin related tasks simple Cons Pricing could be more competitive, and it could be better expanded feature-wise. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Suited my needs better Review Source MS Maria S. Content Developer E-Learning Used the software for: 6-12 months ### "Working with Worsuite" July 7, 2023 4.0 My overall experience is great! Its truly helped manage my contractors and all their work. Pros is easy to use. The features like creating projects and tasks is easy to use. I also know its being used to onboard certain people which is great. It's really easy to approve hours and generate invoices. It has the option to share files, but I don't really use that. Cons The features that are missing include formatting in the description box. I would like to be able to add links, have multi layer bullets, numbered bullets. It would be great to paste into the box with included format (right now it paste as plain text, which is annoying to fix). Also, under tasks, where we see all tasks, it would be AMAZING to filter the list by contractor. Review Source Response from Worksuite July 11, 2023 Thanks so much Maria for the kind review! We're happy to hear Worksuite has been easy to use for project creation, onboarding, approving and generating invoices. We also really appreciate the feature requests you listed here. Our team is always improving the product to make your life easier! Mat L. Director, Commercial Management Commercial Real Estate Used the software for: 6-12 months ### "Simple, flexible, powerful!" April 19, 2016 5.0 Shortlist.co is a fantastically versatile platform that allows easy locating, engagement, contracting and payments of freelancers, consultants and vendors. Very quick and easy to onboard preferred freelancers / consultants / vendors or use their database, a logical user friendly workflow to engage with your preferred for new service or product needs, then compare, rate and award. During the project or engagement period you can even manage to budgets and pay them. Pros 1\. Super easy to onboard freelancers, consultants and vendors. 2. Database of over 20,000 vendors if you don't have a preferred. 3. They provide templates for marketing briefs, contracts and response questionnaires. 4. Reminders sent to participating people and or companies to keep things moving along. 5. Easy comparison of responses for a quick award. 6. Budget / financial analysis provided when move into project. 7. Payment through the platform also possible. 8. Service centre to help along the process or add support where needed (covering when you are away on holiday etc). Cons Requires some change management to get people to use the tool, but is about 1% of the change needed verses other eProcurement or eSourcing tools, given how clunky and difficult they are to use! Review Source BH Brenna H. Cities Manager Online Media Used the software for: 1-2 years ### "This system is very confusing for managing freelancers. " June 20, 2023 2.0 Pros I like that you can search the contractor database for people who have already been onboarded. Cons Ensuring you've hit complete and tagged the right person across many projects can be confusing for our users, which sometimes results in payments going out late. Review Source Response from Worksuite July 12, 2023 Thanks for your honest feedback, Brenna. Sorry to hear the system has been confusing for you. Would you please kindly share more detail so we can improve the experience? Your dedicated account manager works with your company's lead on a weekly basis to make optimizations to your contractor management system for 1000s of users. We'll incorporate your feedback into the weekly calls. Thanks. David C. Estudiante universitario Primary/Secondary Education Used the software for: 6-12 months ### "Beneficios de uso de Worksuite" May 16, 2023 5.0 Me sirve día para gestionar los contratos de mi equipo de recursos humano, la facilidad de gestionar pagos, anticipos, contratación, etc. Me ayuda mucho en mi admiración. Pros Me gusta su diseño y opciones y es la que más uso al brindarme la facilidad de gestionar mi trabajo en cooperativo y organizar mi equipo de trabajo. Cons La incorporación de mas herramientas en la plataforma de Google. Review Source Elliott R. Used the software for: 1-2 years ### "Excellent product" April 19, 2016 5.0 I've been using Shortlist for over a year now, and have found in extremely useful tool for managing our agency's workforce. I've recommended Shortlist not just for my own company but to other teams that I now consult with. What it comes down to is that it solves a major issue for me when it comes to managing your workforce in one central location. Before Shortlist came around, there wasn't really any decent options to solve this. I notice also that the Shortlist team has made major steps forward with the UI/product design over the last few months. It's looking great and the new clean dashboard design will be a welcomed addition for our team. Pros \- I think value for money - you cannot go past this. It's priced extremely well for software in this category. - Nice design. Lets face it - most of these tools look like they've been design and built by the finance team! Shortlist looks more like an Apple product. - Great customer service. When we first tried it out we were having some small issues onboarding , but Shortlist got straight back to me and helped us immensely. Review Source AS Agnes S. Content Manager E-Learning Used the software for: 6-12 months ### "The perfect tool for handling a lot of people" November 19, 2020 5.0 As the only content manager at the team I am responsible for around 100 people. I have to hire, onboard new talent, and give out tasks to the already existing team of translators and voice talents and run projects parallel for many languages. Shortlist made this insanely huge and complex task mindblowingly easy. Steps that I had to do 30-50 times per project can now be done with 3 clicks. The site is super easy to use, the contractors had no problem applying, registering or later using the site and its functions. Pros Using Shortlist made it so much easier to handle our whole translator and voice talent team. I could move away from emails and have everything in one place from job ads, hiring, actual projects and task management to invoicing. I don't have to search back anymore in endless emails, every person and project has all the information on one site. I also love how many things can be integrated, especially the Slack notifications. We also got outstanding support from the Shortlist team, from setting up our account to monthly check-ins and personalisation. Cons A bit more bulk editing options would be great for the tasks, I have to enter and edit info one-by-one now for all. Review Source Response from Worksuite November 23, 2020 Thank you! EW Elias W. Program Manager Consumer Goods Used the software for: 1-2 years ### "Pretty good" August 10, 2023 2.0 We do our onboarding, vendor payments and contract management with . Pros The support team has been pretty helpful Cons Massive upcharging for small features, pricing can be convoluted. Product works so-so, has a bunch of limitations. Very annoying to upcharge (~10k annually) for API access. Review Source Response from Worksuite August 18, 2023 Hi Elias, I'm sorry to hear about this. We've discussed with the team internally and reached out to you directly to offer a solution that we believe is fair, regarding the API access. Please let us know how else we can help! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.