# eWay-CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eWay-CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/152769/eWay-CRM --- # eWay-CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eWay-CRM ## What is eWay-CRM? The Ultimate CRM Add-in for Outlook and Microsoft 365. eWay-CRM helps you manage Customers, Sales, Projects, and Email Campaigns directly in Outlook. Share emails, contacts, and meetings with your team. Discover potential customers in your email messages, chat about your clients in Microsoft Teams, and integrate with SharePoint to streamline your documents. Take what you already use and turn it into a fully-fledged CRM. Try eWay-CRM. ## What is eWay-CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Project Management](https://www.capterra.com/project-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/) Top alternative Featured Overall rating Based on 822 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 2% Pros & cons Responsive customer support integration Efficient sales pipeline tracking Frequent bugs and disruptions Slow performance and lag Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eWay-CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.eway-crm.com&name=eWay-CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eWay-CRM 4.5 (822) VS. [4.5 (4,455)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $20 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (822) Ease Of Use 4.4 (4,356) Value For Money 4.4 (734) Value For Money 4.3 (3,491) Customer Service 4.6 (768) Customer Service 4.4 (3,499) ## eWay-CRM alternatives [4.4 (18,771)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (727)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) ## Who uses eWay-CRM? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive customer support integration 96% positive reviews out of 191 Most reviewers indicate customer support is prompt, knowledgeable, and simplifies communication and onboarding for businesses. Pavel H CEO, 2 - 10 employees. "Simplicity, clarity, customer-specific setup, professional approach of EWAY staff during implementation." Frequent bugs and disruptions 71% negative reviews out of 76 Most users report bugs and issues cause crashes, synchronization failures, and interruptions, especially with Outlook integration. Aman V customer executive , 1,001 - 5,000 employees. "Sometimes I encounter with technical issues which is not good when I was working with this application." Efficient sales pipeline tracking 96% positive reviews out of 51 Most reviewers describe sales management as streamlining workflows, improving deal visibility, and supporting team collaboration. Edwin M Head of Contact Center Operations , 51 - 200 employees. "Ever since I started using eWay-CRM, it has ever been seamless to boost sales via combining leads and deals in one place." Slow performance and lag 65% negative reviews out of 72 Most reviewers find performance and speed issues include slow loading, delayed synchronization, and occasional freezing during use. Vlada J Owner, 11 - 50 employees. "In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64 architecture, everything is disgustingly slow and by the time Outlook boots up, I can make coffee." Centralized and accessible database 98% positive reviews out of 42 Most users comment database management enables quick information retrieval, efficient filtering, and seamless historical tracking. Animesh M Software Developer, 51 - 200 employees. "Best part of eWay is that it is build on single database and thus making convince for me." Limited custom field flexibility 37% negative reviews out of 60 Some reviewers indicate custom fields lack intuitive management, filtering, and restoration options, complicating administrative tasks. Gretchen R Vice President, 51 - 200 employees. "I accidentally deleted a field and restoring it came with an extra support cost, which was frustrating." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.5 (300) 68.33% of 300 reviewers that rated this feature as important or highly important This aspect helps you organize, update, and access all client and partner information in one place. Reviewers appreciate the Outlook integration, customizable fields, and the ability to link contacts with leads, projects, and communications, though some mention challenges with duplicate records. Lead Management 4.4 (228) 57.46% of 228 reviewers that rated this feature as important or highly important It gives you tools to track, organize, and follow up on potential clients efficiently. Some reviewers find the structure logical and easy to manage, value the overview of lead status, and highlight its usefulness for long sales cycles and post-event conversions. Sales Pipeline Management 4.2 (220) 68.18% of 220 reviewers that rated this feature as important or highly important You benefit from customizable and structured pipeline tracking, supporting detailed sales forecasting and workflow adaptation. Reviewers indicate it’s flexible, integrates with Power BI, and allows for multiple views, though some wish for deeper reporting and a more modern interface. Contact Database 4.6 (196) 63.27% of 196 reviewers that rated this feature as important or highly important With this capability, you keep all contacts and related details centralized, searchable, and easily shared among colleagues. Reviewers appreciate the seamless Outlook integration, flexible filtering, and the ability to update, export, and access information quickly on multiple devices. Customizable Fields 4.2 (137) 78.83% of 137 reviewers that rated this feature as important or highly important eWay-CRM offers extensive customization so you can tailor fields to your business needs. Users think this flexibility is valuable for adapting to niche requirements, though some feel the setup can be technical and would like even more linking options between tables. Task Management 4.2 (224) 66.96% of 224 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression eWay-CRM 183 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Track and manage advocate communication, engagement, and performance Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Assign issues and tasks based on availability or required skills System that automatically dials calls Create and automatically send premade copy in response to customer messages Software's ability to perform similar action on multiple similar files simultaneously Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Track all information required to develop and sell lots in housing projects Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Track the amount of clicks on individual products to measure campaign results Manage contact details and communication with clients Track all company interactions with current clients Match clients or tenants with suitable properties based on their specific requirements, preferences and budget Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Search and check for conflicts of interest or statutes of limitations With this capability, you keep all contacts and related details centralized, searchable, and easily shared among colleagues. Reviewers appreciate the seamless Outlook integration, flexible filtering, and the ability to update, export, and access information quickly on multiple devices. This aspect helps you organize, update, and access all client and partner information in one place. Reviewers appreciate the Outlook integration, customizable fields, and the ability to link contacts with leads, projects, and communications, though some mention challenges with duplicate records. Track, store, and access client contracts or licenses Forecast of the expenses necessary for project completion Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Encourage your customers to promote your company by providing materials, tools, and reward programs A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding eWay-CRM offers extensive customization so you can tailor fields to your business needs. Users think this flexibility is valuable for adapting to niche requirements, though some feel the setup can be technical and would like even more linking options between tables. Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to handle large datasets Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Specify or track the date/time a project, task, etc., is due for completion Defines specific deal parameters to negotiate and secure deals Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Track and view detailed financial donation history made by contacts and members Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Receive and/or send email notifications for urgent updates, requests, or other information Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Estimate expected cost based on various factors before a project begins Schedule and manage the logistics of activities and other gatherings Monitor and record expenses such as purchases or charges incurred Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Find & retrieve relevant data or documents Plan, manage, and track the financial activities of an individual or organization Primarily serving architecture, engineering, and construction industry professionals Designed for contact centers. Intended to be used by insurers Software specialized for non-profit organizations For realtors, real estate investors, property managers, and other real estate professionals. Designed for small businesses Primarily serving startup companies Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Activities related to raising money for a specific cause Monitor application statuses, proposals and award funds Store and manage images Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Calculate total itemized costs, including initial costs and any changes Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers It gives you tools to track, organize, and follow up on potential clients efficiently. Some reviewers find the structure logical and easy to manage, value the overview of lead status, and highlight its usefulness for long sales cycles and post-event conversions. Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Automate workflows and trigger campaigns based on customer actions Manage the process of planning and scheduling meetings, including agenda creation Database of members to track personal information of individuals and families Manufacturing execution systems focus on quality control in the production process. Monitor task progress and planned accomplishments to better manage project status Access software remotely via mobile devices Access the system via a mobile application Optimize content to ensure it is easily accessible for mobile users Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Ability to handle several projects simultaneously Enable advocates to promote nonprofit, charitable, and/or political organizations and causes Track all opportunities for potential sales and convert them into recurring revenue Level of completion within a task Organize and manage the accomplishments and development of employees or performance of applications or systems Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Pre-designed project plans that can be customized Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Create, manage, or update project workflows. Estimate or forecast of a future scenario based on the study of present trends Generate quotes or estimates for customers Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Process of planning, scheduling and executing the optimal and effective use of human capital across projects Set & manage permission levels based on user roles and restrict access to only authorized individuals Ensure that quotes/invoices are correct before sending to customers Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. You benefit from customizable and structured pipeline tracking, supporting detailed sales forecasting and workflow adaptation. Reviewers indicate it’s flexible, integrates with Power BI, and allows for multiple views, though some wish for deeper reporting and a more modern interface. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Track information, qualifications, and contact details of subcontractors Add or remove subscribers from mailing lists Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) A digital list of items that need to be completed Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch Manage bookkeeping for client trust accounts Graphical representation of data or processes Manage volunteer information and direct volunteer resources Track the duration and expiration of warranty as well as any obligations under that warranty Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.3 (822) 4.3 Based on 822 reviews ## Pricing Value for money 4.4 (734) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/152769/eWay-CRM/pricing/) Lite $20.00 Per User,Per Month It includes: - Synchronization with Outlook calendar (3 calendars) - User views (3 per module) - Workflows - Basic (3 per module) - Custom fields (30 in total) - Custom forms (3 per module) - Important fields (3 per module) - Mandatory fields (3 per module) - 10 GB for documents and emails Standard $27.00 Per User,Per Month It includes: - Synchronization with Outlook calendar (5 calendars) - Shared views (5 per module) - User views (5 per module) - Workflows - Basic or Advanced (5 per module) - Custom fields (50 in total) - Custom forms (5 per module) - Important fields (5 per module) - Mandatory fields (5 per module) - 25 GB for documents and emails (extendable) Plus $40.00 Per User,Per Month It includes: - Synchronization with Outlook calendar (unlimited) - Shared views (unlimited) - User views (unlimited) - Workflows - Basic or Advanced (unlimited) - Custom fields (unlimited) - Custom forms (unlimited) - Important fields (unlimited) - Mandatory fields (unlimited) - Unique fields (unlimited) - Currencies (unlimited) - 50 GB for documents and emails (extendable) Value for money 4.4 (734) 4.4 Based on 734 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Tableau](https://www.capterra.com/p/208764/Tableau/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (768) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (768) 4.6 Based on 768 reviews ## User reviews Overall rating 4.5 Based on 822 reviews Filter by rating 5(464) 4(298) 3(46) 2(10) 1(4) Mentioned topic Sorted by most recent TM tony m. Agent Real Estate ### "Return to eWay" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 a 15 out of 10. Pros Impeccable customer service!! \[sensitive content hidden\] were 100% on spot with assisting and navigating my return to eWay!! Cons N/A. i don't have any cons with eWay. everything was handled professionally. great customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW David W. sales representative Food Production ### "Satisfaction with service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 Overall, my experience with eWay-CRM has been very positive. The system is reliable, easy to use, and helps me manage my daily tasks, leads, and communication efficiently. It improves organization and supports my workflow without unnecessary complications. Pros I really like how intuitive and user-friendly eWay-CRM is. It is easy to navigate, manage leads, track communication, and keep everything organized in one place. It helps me stay efficient and saves time in my daily work. Cons Honestly, I do not have any major complaints about eWay-CRM. If I had to mention something, maybe some minor improvements in speed or customization options could make the experience even better, but overall it works very well for me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC Petra C. Operational Director Education Management ### "eWay - All in One place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2026 We have the system customized to our needs, so we use it for absolutely everything — from marketing, inquiries, quotes, and client and supplier orders, to work logs, attendance, and invoicing based on completed work. It also monitors invoice payments for us. eWay is the central brain of our company, where I have all information about business opportunities, projects, trainers, schedules, and communication with clients and suppliers in one place. The great thing is that we don’t need to open anything else — we simply arrive at work, open Outlook, and everything is right there in front of us, very easily accessible. Pros The integration with Outlook, including the automatic transfer of information, is just brilliant. This was the main reason for choosing the system: one place = all information, without needing to go anywhere else. We also have it connected with Pohoda (our invoicing software) and with our website — specifically the front page where clients register for training sessions. Cons Because we have everything in one software — all information in a single system — our infrastructure costs have increased since the installation and purchase (cloud hosting, RAM, storage, etc.). As a result, synchronization has become a bit slower for us, and unlike before, it can’t be simply turned off and on to trigger an initial sync of “my” activities so that I can continue working. This means that I don’t immediately see what my colleague has entered. And one thing that disappeared — the ability to convert a mobile phone call into a diary entry with a single click. That feature was perfect for tracking time spent on calls, but it’s no longer available. Now it must be entered manually, which is a pity. Switched from [Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/) A custom‑built system, lightly connected to an old ACCESS database from 1990. Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reasons for choosing eWay-CRM MS product in Outlook - no other place to go. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GL Gabriela L. Back Office Staffing and Recruiting ### "Back Office" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 25, 2026 I ´m using eWay more than year and I am pretty ok with how it works and what I can do with and how it´s support my work Pros I can find all details about customers nad employees. Invoices, orders, contact details and much more. Cons Options between old and new version. I like the new one but some people do not and then when we try to find something together it is complicated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Martin R. Solution Design Engineer Logistics and Supply Chain ### "Practical CRM for Everyday Work, But Ready for a Modern Refresh" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 25, 2026 eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface. Pros Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM. Cons Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Alena B. HR Packaging and Containers ### "The Main System for Everyday Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2026 We use eWay on a daily basis. It is our main system in which we record everything related to our company. Pros The way the system works and how all the information and projects are kept together. Cons Sometimes the system is slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jiri P. CTO Renewables & Environment ### "Seamless work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 We have used eWay for more than 5 years now and its a daily work. Its integration in to Outlook males it super easy to work with which is its biggest advantage compared to other CRM systems. It is also quickly improving and releasing updates which is very nice. Pros It’s integration with Outlook. Super easy email assignment to projects. Great filtering and searching options. Cons It’s native mobile app. It does not seem to be updated and its synchronization does not work reliably. Switched from [prima:Time](https://www.capterra.com/p/131927/primaERP-Time-Tracking/) no outlook integration, lack of updates, bad accessibility Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jiri F. Senior Consultant Human Resources ### "I am mostly satisfied" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 23, 2026 I like this system because it helps me to keep all imporatnt information at the one place and also offer simple and clear reports Pros I like clear and well-organized work environment, simple work with filtres and categorizing of all information Cons I do like least not intuitive creation of new projects and also any other related activities. I also find e-mail management not working as I would expect. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Lenka N. ELT consultant Publishing ### "CRM review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 20, 2026 easy, user-friendly, intuitive, automated mail saving and attaching to the contacts, time-saving, good for work coordination particularly in a bigger team Cons Sometimes it is hard to ger oriented in all the functions and "attachments", sometimes the database of contacts keeps uploading slowly Switched from [HELIOS](https://www.capterra.com/p/10032006/HELIOS/) It lacked functions we needes, it was not possible to get a detailed ovetrall review od the business case and the customer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Tereza L. Process Analyst Publishing ### "eWay-CRM is a solid, user-friendly tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2026 Overall, eWay-CRM is a solid, user-friendly tool, especially for teams heavily reliant on Microsoft Outlook. Pros Sales Experience: I was very impressed with the communication during the selection process. The sales representative was professional, extremely helpful, and always ready to answer our questions. Outlook Integration: The native integration with Outlook, a huge plus for our workflow. User Interface: The UI is clean, intuitive, and very easy for new users to grasp quickly. Customer Support: The support team is responsive and helpful whenever we encounter an issue. Value for Money: It offers a great set of features for a very reasonable price. Cons Version Disparity: The main drawback is the difference between the desktop and web/online versions. The online version currently lacks some essential features we need. For example, certain administration tasks, like form customization, are only available in the desktop version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Popular comparisons [HubSpot CRM vs eWay-CRM](https://www.capterra.com/compare/152373-152769/HubSpot-CRM-vs-eWay-CRM)[Salesforce Sales Cloud vs eWay-CRM](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM)[Zoho CRM vs eWay-CRM](https://www.capterra.com/compare/152769-155928/eWay-CRM-vs-Zoho-CRM)[Bigin by Zoho CRM vs eWay-CRM](https://www.capterra.com/compare/152769-204998/eWay-CRM-vs-Bigin-by-Zoho-CRM)[Dynamics 365 vs eWay-CRM](https://www.capterra.com/compare/152769-157279/eWay-CRM-vs-Dynamics-365)[EngageBay CRM vs eWay-CRM](https://www.capterra.com/compare/152769-178819/eWay-CRM-vs-EngageBay-Marketing)[Pipedrive vs eWay-CRM](https://www.capterra.com/compare/132666-152769/Pipedrive-vs-eWay-CRM)[Kylas Sales CRM vs eWay-CRM](https://www.capterra.com/compare/152769-210630/eWay-CRM-vs-Kylas)[Odoo vs eWay-CRM](https://www.capterra.com/compare/135618-152769/Odoo-vs-eWay-CRM)[Ploomes CRM vs eWay-CRM](https://www.capterra.com/compare/152769-207290/eWay-CRM-vs-Ploomes) [Nutshell vs eWay-CRM](https://www.capterra.com/compare/144340-152769/Nutshell-vs-eWay-CRM)[ActiveCampaign vs eWay-CRM](https://www.capterra.com/compare/79367-152769/ActiveCampaign-vs-eWay-CRM)[Bitrix24 vs eWay-CRM](https://www.capterra.com/compare/113540-152769/Bitrix24-vs-eWay-CRM)[Brevo vs eWay-CRM](https://www.capterra.com/compare/132996-152769/brevo-vs-eWay-CRM)[monday CRM vs eWay-CRM](https://www.capterra.com/compare/152769-245800/eWay-CRM-vs-Monday-CRM)[Act! vs eWay-CRM](https://www.capterra.com/compare/152769-175860/eWay-CRM-vs-Act)[Mailchimp vs eWay-CRM](https://www.capterra.com/compare/110228-152769/MailChimp-vs-eWay-CRM)[OpenCRM vs eWay-CRM](https://www.capterra.com/compare/129881-152769/OpenCRM-vs-eWay-CRM)[Copper vs eWay-CRM](https://www.capterra.com/compare/141642-152769/Copper-vs-eWay-CRM)[Freshsales vs eWay-CRM](https://www.capterra.com/compare/152769-155563/eWay-CRM-vs-Freshsales)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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