Who Uses This Software?

Sales or project oriented organizations using Microsoft Outlook.


Average Ratings

104 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $28.00/month/user
  • Pricing Details
    Also available as On Premise
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • eWay System
  • www.eway-crm.com
  • Founded 2008
  • Czech Republic

About eWay-CRM

The best CRM Add-in for Outlook, available now on iOS / Android. It helps manage Customers, Sales, Projects and Mail Merges. With eWay-CRM, you can share your Outlook with your team, track communication history, plan follow-ups, automate company processes and thus, run your business efficiently. The software is also highly customizable - it allows you to create user fields, design form layouts, customize workflows and user permissions.


eWay-CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

eWay-CRM Reviews Recently Reviewed!


eWay CRM taking your business forward

Mar 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. The way it is fully integrated in Outlook.

2. The flexibility to customize workflow, add fields and form layouts, conditional formatting of user views, customizing and filtering views etc.

3. Automated assignments of document and emails etc to "deals", "projects", clients, suppliers etc.

4. The frequent updates.

5. Excellent support team and online documents and training videos.

6. Cloud Hosting of the server database. This feature enables us to be mobile and flexible. As long as we have internet access we can work from anywhere in the world. We are no longer office restricted. With Cloud hosting no more downtime due to power or data disruptions.

7. Our employees can work from home.

8. Easy accessible history records of all our clients, suppliers, deals and projects.

9. Task management and marketing tools - although we don't use it to its full potential.

Cons: I can't think of any. If I must add something maybe the fact that it can't make coffee.

Overall: eWay CRM is the most important management tool in our business. It enables us to be in control of our supply chain, operations as well as our valued customers. Their support is excellent and very friendly, in such a way that we became friends over the years. eWay is part of our business since January 2013. With their frequent upgrades eWay keeps up with the newest technology and market trends. Definitely the best investment we have made in our business. I would strongly recommend eWay and can't imagine been without it - an excellent product, with an outstanding support team.

Recommendations to other buyers: To potential users - Download it for free and start using it. You have nothing to loose. To eWay - Please integrate Skype or any real time chat into your software for internal and external communication with our colleagues, suppliers and clients, which can be stored in the projects and deals etc. This will enable us to keep better track of our conversations and to allocate it to the right places for future reference and history. We use currently your "note" facility for internal communication. External chat facility is still a problem.

Best Small Sales Office CRM Software.

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does everything a small sales office needs in the free version. Very flexible and getting better all the time.

Cons: I needed a couple of hours on the phone with Eway to get the hang of what goes where and why but once I had that figured out implementation has been full steam ahead.

Overall: I own a small home based sales business with two employees including myself. Many years ago the company I worked for used ACT as their CRM software. As the national sales manager for that firm I was able to make it work but I had to learn to use Crystal Reports to properly mine the data we were gathering.

in 2006 when I left to open my own company and I kept ACT because that is what I was what I knew. But after several hard drive failures that cost me many days of downtime reloading and trouble shooting software I decided to move my CRM data to the cloud. At that point I started working with "Prophet" by Avidian. It worked great for me and was pretty inexpensive by comparison. 2 years ago Prophet converted it's database and wanted to charge me dollars to convert what little data I had. After being a customer for so many years I saw that $ dollar demand as an act of war and went back to using ACT. Again ACT works but it is clumsy for me to keep bouncing back and forth between two software packages ACT and Outlook.

Last year I started working with Eway. It is very similar to Prophet in that it is cloud based and Outlook integrated but Eway offers a FREE version that works wonderfully. The customer service and technical training is second to none and the software works GREAT! And while I am sure I will convert to the pay version before long the free version does everything that I need in a nice concise easy to understand package. I highly recommend this company for small or start up sales offices.

Recommendations to other buyers: Take advantage of the free training and customer support. They are very flexible with scheduling and able to "hear" exactly what I was trying to accomplish and pointed in the right direction on the 1st phone call.

Well planned, very progressive

Apr 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ability to customise, integrates into outlook, new mobile app and automated objects.

Cons: Out of the box reporting is a bit limited, relational hierarchy can be a bit tricky to get your head around at first, however has some excellent advantages once you do

Overall: An excellent product which integrates into multiple office programs as well as multiple versions. The ability to customise workflows, add fields and now even change the look and feel of each form is brilliant. We are a niche business with specialized workflow, eway now integrates into out internal tracking system so sales staff have real-time customer data. the team have helped develop custom reporting and solved any technical issue very promptly. their updates are full of new features and improvements which are designed for users and managers. a well thought out product with great progression.

Well done, keep up the great work.

Recommendations to other buyers: like all business management systems they are only as powerful as the data structure and planning that goes into it, plan your implementation.

eWay as a replacement for Microsoft BCM

Oct 12, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, integrated into Outlook, one time license fee.

Overall: I did a lot of research looking for a replacement to the now-defunct Microsoft Business Contact Manager that our office had been using. Most of them were much more sales-driven and feature heavy than what I needed, not to mention astronomically expensive. For our small company with just 2 sales and support people, we needed something that allowed us to track not just our sales but also our existing customers and their support issues that wouldn't cost us an arm and a leg. What first struck me was the option to do a one-time buy and host the database on our server, which we were already doing. Having it integrated directly into Outlook was important to me as well, I didn't want to have to completely re-learn a new piece of software.

Now that we have been using eWay, I can tell you it was the best decision I have ever made. They were very patient with me as they transferred our old data into the new system and got it set up on our server. They made sure everything was right before we went live and spent a lot of time getting it just so. The transition itself went smoothly for us. Their support has been outstanding and their documentation and knowledge base are fabulous! We did a one hour training session via TeamViewer to help familiarize ourselves with the flow and the differences in how we could use it compared to BCM. That was all it took. I have been able to customize the forms and workflows myself with just a little help from the knowledge base. I am really enjoying using the software and I'm sure that I'll find other great features as I use it more. It looks like it has everything!

Thanks eWay, this has been a great experience for me and your people have been fantastic to work with.

Recommendations to other buyers: The people are great to work with!

Doesn't cover all our needs, but for its price its very good.

Mar 29, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its affordable. Easy to implement and teach.

There is mobile app for android and ios.

People behind customer support are skilled and kind.

User experience: you can customize some stuff, like adding fields of different types, conditional formatting, possible to disable parts you don't use

Cons: Custom changes are pricey.

Mobile app doesn't have all function like in OT.

Customer support can take sometimes few days to get to your problem.

User experience: not very user friendly entering attendance, added custom fields are mostly not visible in filters across system (which can be pain to find what you are looking for), Reports are mostly useless, while moving to another pc not all settings are moved

We use eWay CRM mainly for its efficient way of client´s database and reporting. Both perfect.

Jun 26, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: - all in one place

- easy to search

- great, because it´s all synchronized

- perfect customer support

- keeps our client´s list active with no number limits of contacts and still finds the contact in 2 seconds

- gives us customized reports and view on employees attendance

Cons: - sometimes it takes a time to load (especially remotely)

- takes a space on the server

- employees don´t like it because filling the attendance is time-consuming. Although when it is used every day, it is doable even for them and the reports are perfect afterwards :-)

- for some employees it might seem a little bit more sophisticated, therefore they need more training and explaining

CRM system eWay has been used in our businees department for more than 2 years.

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: eWay is our 2nd CRM system supplier - after the 1st experience, we are EXTREMELY satisfied...shared companies, contacts, leads, projects etc. make it easier for each department to communicate with each other. We appreciate the speed and flexibility of all eWay -team members when setting up eWay system for our business according to our special requirements. In particular, the first implementation, which was processed with Mr. Lalinský´s personal participation by us. Everyday work with eWay is really easy and replaced obsolete paperwork.

The eWay CRM is very clear, intuitive and easy to understand for all users

CRM for a small company

Dec 01, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: * embedded in outlook, no new tool to use or data to transfer

* easy to start, gradually use more functionalities

* extract data to excel for analysis

Cons: * upgrading seems simple, but always causes problems in my case. they are easily fixed by the tech. people.

* standard reporting ... rather limited

Overall: 800 offers per year, 150 projects per year ... al to follow up for one person is a huge, time-consuming job. eWay CRM helps me a lot in doing it : embedded in outlook it keeps track of the status of the offers towards customers and once transferred into projects I have all the mails related to the project immediately ad hand.

The good thing about the tool is that you can build up gradually : first I work with leads, projects. than I added documents and calendar items to the projects and there are more functionalities I can add. one step at the time.

It is possible to extract data and to analyze further in other tools like Excell. Even for very small companies like mine, eWay CRM is a handy tool to use. as it is embedded in Microsoft Outlook you do not need to install or use separate software : it's all integrated.

A very capable Outlook based CRM system, which can was tailo to suit our needs at a reasonable cost.

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is very easy to navigate your way around and E-way worked very closely with us to develop a customised system which was tailored to meet the needs of our business. The fact that it is Outlook based is also an advantage, no need to open other programs etc. E-way have continued to support us with post implementation changes to the software and also supported us with training in Europe and the Southern Hemisphere.

Cons: We have managed to overcome most of the issues that we had with the system initially, these were mainly issues of initial specification which were worked through together with E-Way to resolve

Overall: Having all of the sales leads accessible in one place, being able to analyse and manipulate the data out of the system and into excel is an advantage.

CRM with Project Management

Jul 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great features. Works within Outlook. Incredible customer support. They take the time to explain the software to you. In fact, I am now able to customize some of the software on my own.

Cons: I would really like to see a mobile app. I understand that they are working on one.

Overall: We were looking for a product that turned Outlook into what we always thought it should be. Team-based project management software that allows for the organization and sharing of emails, tasks, calendars and notes around projects. Also, we did not want to have to spend thousands of dollars to customize the program to fit our exact needs. eWay met all of these requirements.

Recommendations to other buyers: It's great software with great support. It truly is the missing link for small to medium size businesses that need to make Outlook work for them rather than the other way around.

Up with eWay

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The plug-in with Outlook makes the CRM easy to use and accessible as I am working in Outlook all the time. We use the iPhone version for our employees who are on the road. It is a 'goldilocks' solution ... not too big and not too small ... just the right size!

Cons: I have no negative comments ... support is responsive when needed and the software has been solid.

Overall: We service about 400 clients. In addition to demographic info (phone, address, etc) it keeps other relevant data points needed for on-site service.

Easy use and implementation, in our company used mostly for project management

May 31, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Users do not need to learn about new working environment, all modules are naturally connected with Microsoft applications (Outlook, Excel, Word) that we mostly use. Easy administration of users and system behavior. Easy modification with respect to specific needs.

Cons: The system is not integrated (but maybe it can be) with ERP system that we use. It cannot be easily used as knowledge base for a specific business that we work in.

Overall: Sorting of information that is connected with concrete project.

Winner! eWay has developed a solid, intuitive and cost effective CRM.

Jan 11, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Embedded in a familiar tool, Outlook.

Cons: They need a Android and Apple app (I understand these are being developed). Folders for documents should be more Windows native, folders, sub folders, etc., in lieu of categories.

No way to customize reports.

Overall: We could go on and on about how much we like eWay CRM. A few points that sold us: embedded in Outlook so training is minimal, value, customization without the need to have a computer engineering degree, and OUTSTANDING customer service! Email the CEO, he will email you back personally.

For an American company, one need not worry about support. I am not sure the staff at eWay even sleep, because we get help in minutes most often regardless of what time it is.

This software could be customized for any business. We happen to be an engineering and manufacturing company that develop projects for years with massive amounts of email traffic and data to keep organized before a contract is ever executed. eWay has made this task much easier.

You want them to customize it for your business needs, just ask them. We suspect there is so much more eWay can do to make our lives easier but we have just got started.

FYI, we have used some of the big names CRM's in the past and grew tired of the app game, a whole new platform to learn, add on's for this and that. It was just to complicated and expensive. eWay just works and works well.

Once you start using, you are organized

Jul 03, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the connection between emails and cases, all is in the loop, even we don't use all features of the software. Sharing information across the team is crucial.

Cons: I would like use better the connectivity between cases and company details, because it is easier to fill all data when the opportunity starts then later. I'm sure there is a way how to do it , maybe just more practicing.

Overall: Better follow up of business cases, shared information in team.

SW is modular and meet our needs. Easy to use and flexible to add new functions.

May 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple installation in a couple of days, Modularity, easy of use, meeting all important needs, no need to make additional programming. Good flexibility in case of adding additional functions, Perfect service.

Cons: I need to install Windows platform on my MacBook. It is complicated when you like to use it with Apple.

Overall: Good database functions, marketing evidence, and statistics. Sales and Marketing reporting. "Anytime" overview about business. Quick access to important business information. Good access to history and older information. Automatic archiving of the communication with clients allow us to have all communication under control.

Reviewed several CRM tools and picked eWay ..... LOVING IT!

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with Outlook was the differentiator and eWay-CRM integrates well. The allows me to enter contact information and click a button at the top and the contact is added to Outlook and shows up on my phone contact list within seconds. I like that I have to click the button that way only contacts I want on my phone are there and not every prospect entered in the CRM. Also, I like the ability to create DEALs and move them through the sales process.

Cons: If I haven't closed Outlook after several days, it will lock. This is pretty normal with add-on products. Not a huge problem, but it is never timely.

Overall: I am really happy with it and have referred several other people with small businesses. Excellent tool!

The Ultimate Outlook Intergrated Experience

Feb 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is right where it needs to be - in the middle of Outlook where so many of us manage out entire workflow, work day, and business processes. No other CRM or project tool integrates so seamlessly nor simplifies my day as Eway-CRM. It is not the richest in features, but because it is actually part of my Outlook experience (not just a lame plugin and sluggish sidebar, but added windows and content controls), ALL of my projects, tasks, deals, leads and daily activities across multiple companies are more organized and managed than they have ever been in my 30 year career.

Cons: Inconsistency in terms. Reporting is week. Custimization is clumsy. Not the best help docs, lacks a web portal that is apparently available for use as of yet. Documentation is overcome by strong sales and customer support- very responsive. Portal is almost unnecessary because because Outlook use is helpful. The mobile helps a lot as well.

Overall: My Outlook inbox is empty for the first time in 20 years. Every single deal, project and task is organized and accounted for. Nothing is lost.

Indispensable -- despite a few bugs!

Feb 28, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It works from within Outlook and synchronizes with Outlook data.

Cons: 1) There are some glitches in synchronizing contacts, tasks, and calendar items. I've found workarounds for most of these issues, but this take a bit of extra time. Many of my contacts still haven't synced, and the calendar never has.

2) Although the program is fairly intuitive for users, it is not so for administrators. I'm a solopreneur, and find the admin settings daunting -- especially when setting up workflows. I've been unable to fix workflow errors, even after studying the documentation. Buttons are not where you expect them to be, so there's a lot of hunting. I've learned a lot of apps on my own, but this is the first one where I may need some training. In other words -- it's a steeper learning curve than expected.

Overall: Despite the cons above, I don't know how I ever got along without eWay. I use the Projects component most often. My projects are MUCH more organized now, and things aren't falling through the cracks. The Deals feature is my second favorite part of the application. Overall, I really like the program even though there are some bugs to be worked out.

We have a very good experience. We appreciate clear graphics, good functionality and customer supp

Jun 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Product is complex. We like fast customer support and marketing module that allows us to pursue and monitor our mkg campaigns. With this product we are focused on our customers and their needs.

Cons: Not good synchronization of tasks created in Journal with Outlook - problems with notifications send to Outlook.

Overall: We can focus on our customers - we keep in touch with them, we know their needs and we can react quickly to their requirements.

Experience with Eway has been simply great. Probably the best Outlook based sales tracking tool.

Jun 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was looking for a simple, easy & seamless prospect tracking system within Outlook. E-way surprisingly adds so much more functionalities that some of them I haven't even started exploring yet as it more than meets my needs, out of the box.

Yet, its email marketing functionalities & campaign tracking are nothing short of awesome! Much more than what I asked for, Eway is a very powerful sales management tool & if used effectively, can simplify prospecting & convert of leads much easily.

Cons: Not any that I am aware of but I guess being vastly more capable than a simple sales tracking system almost places this on par with other, more expensive packages.

It would be useful to have a How To or Help button on the function panel.

I like it

May 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: i like tha fact that the software is connected to microsoft outlook. Another benefit is having a well working mobile app. Stas and reports are also a good feature.

Cons: I would like for this sofwtare to implement a way of monitoring company vehicles. I might also appriciate a newsletter with latest changes since i am a busy man and have only a little time to learn about them on my own,

Outlook users will like it.

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Outlook integration so easy creation of Leads, Contacts, Companies.

- Tasks integration

- can work offline

- mobile device support (Android and iPhone), synchronization of Contacts

- many Reports

- interconnection with ERP possible

Cons: - server needed or cloud solution

- sometimes errors must be repaired with support

- every station has to have little SQL instance (LocalDB or SQL Express)

Overall: CRM system. Central point of Notes about customers and Leads. Calendar planning and tasks integrated with Outlook.

Variability, simple setup, multiple reports

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I most like the adjustable workflow for project management. This functionality has helped us greatly in the processing of internal processes

Cons: It is necessary to complete a better work with the tasks, the assignor of the task after sending it no longer has the possibility to edit it (adding notes, changing the deadline)

Before installing Eway I changed 3 crm. For consulting company as LOGICON it is the best choice

Jun 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrated part (add-on) of MS Outlook.. User set up of workflow for leads and projects. Mobile application.

Cons: Multi items purchase invoice is not possible to split among the several projects during automatic import from accounting system. But this leak doesnot limits our procesess.

Overall: Fast and simple overview of all bussines activities.

We are very satisfied with the software

Aug 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The big advantage is that the program runs in a familiar environment. This makes it easy to implement, employees are quick to orientate. It saves significantly implementation costs.

Cons: As the only problem I see the ability to work on one PC in one database only. This is a problem if you work in several companies.

Very practical and intuitive solution to the corporate database of customers, employees and goods.

Dec 06, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Supervision of employee attendance and status of ongoing projects. Project management. Property database.

Cons: Usual users will not be able to use it without basic training. I have nothing else to write. It's a good system.

Overall: Attendance system. Project management. Employee management. Detailed database of projects, companies, goods and more.

baby friendly, very good customer support

May 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: how easy is to work with the system, and how easy is to learn for beginners with detailed manual, understandable modules

Cons: Reports could be more sophisticated (with graphs for example) and manual could be tailored to the customer use. Filter could be set up for specific dates (from ..to)

Overall: important informations for our growth

Top Flight Professional Program

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fine tuned program works in our small business environment. The virtually immediate technical advice and guidance is highly valued, well informed and most importantly "Freely Provided" without additional charges to the user.

Cons: None that are of meaningful importance.

Overall: The E-Way Technical staff have taken suggestions for individual improvrments or modifications and either incorporated them into the main program, or devised suitable local workarounds. Without Cost.

Very easy to use, full functionality, great performance/cost solution for small company.

Apr 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Overview, iOS app, Filters, support, updates and continuous improvement based on the most customer needs - general, no extra fees.

Cons: The Outlook add-in loads the Outlook becomes slower. Monitor resolution change makes the screen unreadable - has not to be the problem of this software.

Reliable, comprehensive tool.

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Large amount of information in one place, user friendly, possibility of individual setting (modules, reports etc.)

Cons: Large amounts of data transferred but then is possible offline work. Some admin options could be available (for example, mass transfer of projects).

Overall: better bss overview and control, data backup

Great help for administration work

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Review databases and organize your contacts. Quick access to saved information. Very easy to use and the ability to quickly teach a new team member.

Cons: The impossibility to organize fair documents to multiple levels. Sometimes a longer response to a database response on the server.

Overall: Enhancement of work

Easy to use, compact, unproblematic

Aug 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity of use, integration into outlook, clarity. Database items can be customized to the user.

Cons: Reports are not always clear. Sometimes there are problems with the database and the intervention of the service department is required.

Overall: Overview of tasks and their status for all users.

Best CRM Out There

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to work within Outlook while still having the flexibility to create fields and processes relevant to me.

Cons: I would like to see some ability to graphically represent tasks.

Overall: Great support. Great people. Great product. I am glad I found eway-crm.

Excellent easy to use software

May 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fully integrated into MS Outlook

eWay offers much more than just CRM standard functionalities.

Excellent support with an individual approach to each customer.

Very user-friendly software, perfect compatibility with MS Outlook, useful for us

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Compatibility with Outlook, easy to use, useful for business, it provides easy overview of business cases

Cons: The Outlook add-in loads the Outlook becomes slower. Usual users will not be able to use it without basic training.

Overall: Overview about business cases

My Review

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It integrates with Outlook perfectly. The web app is wonderful and the general interface is intuative

Cons: Can be confusing. Some of the better features are not obvious.

Overall: The more I learn about how to use it and implement it properly the better I like it.

Excellent CRM System

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customization.

GDPR features are amazing.

Built in professional email

Super stable

Cons: No notification of a client having errors

Overall: We rolled this system out to our entire organization with little problems and the support is great.

eWay - CRM Product Review

Oct 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease to use

Overall: eWay - CRM is a great product and we have been using it for 5 years and have no complaints. Don't let the time difference or the language barrier discourage you from purchasing it. The staff is excellent and speaks and writes English excellent and always works around the time difference.

We migrated to eWay from Salesforce. EWay staff did this for us. Was smooth and efficient data port.

Jun 08, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is totally integrated into Outlook. Makes for a simple and efficient user environment. Sales staff did not use Salesforce enough previously, but now we have better usage, and the product captures many things (emails for example) very easily.

Overall: We are running all our marketing and sales activity using the software. We have integrated campaigns and also are having 3rd party telemarketing teams use the software using Excel as a data template for sharing info. Excel seamlessly integrates with the software. Now we have better user adoption and we have cleaner / better managed account data.

easy to use, ms office look, stable

May 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use for all colleagues in our company (assistants, businessmans, production, IT guys and CEO.

Cons: Only the first big synchronization after software instalation takes about 2 hours because of our database size.

Easy to use, integrated into Outlook, offline mode

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: eWay is integrated into Outlook and working with it is intuitive. Offline mode is very important for the business. Implementation of the server part is simple.

Cons: Initial client / server synchronization takes a long time if there is a lot of data in the database. Fortunately, this happens only when you reinstall your PC. It's the price for offline mode.

Finally after a long exhaustive search!

Apr 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customized purchasing, responsive, professional and friendly.

Ease of use and down to earth practicality.

Value for money.

Cons: Reporting module does the job, however, I do expect it to be more customizable in next editions.

I am looking forward to more from the mobile app for on the go usage.

Overall: My opinion after months of practical use: Nothing short of excellent. Especially the customer service: real people with relevant answers to all our questions. Previously I had looked at almost everything in the market for months and tried many products for many more. I was finally lucky to have stumbled upon E-way CRM. It's the best kept secret in this software space. Other than the customized sales process that takes time to understand your needs, the software is option rich as well as being a breeze to use and gets the job done. Its given me peace of mind, thanks to the E-way CRM team.

Recommendations to other buyers: If you don't have a dedicated IT, use the support credits upfront to get up to speed on training/customization for your specific business.

eWay-CRM has allowed us to automate a lot of our sales processes and simplified the order process

Jun 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility, almost everything can be customised. We can re-design the lead forms to have the fields we want to be visible.

Overall: We have vastly improved our sales per lead ratio

Very helpful CRM

Apr 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizations

Support

Overall: eWay-CRM fits our requirements in sales, marketing and CR and project management perfectly. I also recommend a high quality support which helps in case of any questions.

Great tool for organization

Mar 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Team members can stay up to date with a file and see what has been accomplished.

Cons: The app for the phone could be a little better.

excellent company, willing to go the extra mile

May 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: customizable, easy to use and flexible, if any changes are required the support team are always willing to help.

Cons: the updates sometimes require a little bit of help, nothing the support team doesn't sort out in a few minutes.

Overall: we now have a fully functioning CRM system which is highly customizable and flexible to our needs.

I use this product for my tax and accounting agency

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: good product in good price, czech language, good support, easy work on this software, easy orientation during work

Overall: good produkt in good price

Simple but effective CRM for organizing contacts and projects.

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - Integrated in Outlook - no need to learn a new working environment.

- Easy to use, no unnecessary functions, does well what it was designed for.

- Customizability of fields and forms layout.

- Works offline.

Cons: - We're missing greater customizability, especially the lack of possibility to create custom modules - additional to projects, leads, companies, etc.

- Upgrade process sometimes fails and the software must be reinstalled.

I went over on the data limit on the free version and it was very simple to upgrade.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very flexable and works great with outlook. I love the ability to have multiple devices access the database as well as my mobile phone.

Cons: I have not found anything yet. The initial setup was a little time consuming as I was trying to merge Microsoft Business Contact manger and some of the headers in the file needed to be fixed

Overall: This software helps me keep track of prospects and clients and the communication that I have with them including attachments.

Great Solution - Great Support

Jul 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: e-WAY is easy to use - it is just part of the Outlook experience.

Overall: As a small business owner, I wanted to find a CRM that would tie in nicely with Outlook and not have to worry about additional 3rd party applications. I was thrilled when I found e-WAY. Finally I had a solution that would allow me to get on with business, giving me the information I need, when I need it. I no longer have to worry about additional software systems to manage the information that logically should be integrated in Outlook.

Recommendations to other buyers: I highly recommend it for Outlook users.