# eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eWay-CRM the right Financial CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 13th, 2026 # Reviews of eWay-CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 AS Anastasiya S Marketing ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The fact that it is integrated in the Outlook and the latest updates which make it easier to add new contacts directly from the email, no need to manually add all the details.“ June 16, 2025 PC Petra C Operational DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “That feature was perfect for tracking time spent on calls, but it’s no longer available.“ March 30, 2026 LR Lubos R CFOPackaging and Containers, 51 - 200 employeesUsed the software for: More than 2 years. “It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI.“ February 26, 2026 LZ Lucie Z Accounting ConsultantAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts.“ February 3, 2026 ## Showing most helpful reviews Showing 1-25 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kateřina P. marketing specialist Public Safety Used the software for: 2+ years ### "CRM that suits our small business" January 6, 2026 5.0 Pros Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. Cons I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. Review Source DH Daniel H. ceo Farming Used the software for: 1-2 years ### "User experience with eWay" January 27, 2026 4.0 Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect. Pros eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use. Cons The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM better Pohoda integration, outlook integration Review Source JK Jana K. production technician Military Used the software for: 2+ years ### "Production technician" August 26, 2025 3.0 I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. Pros That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. Cons When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. Review Source MR Martin R. Solution Design Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Practical CRM for Everyday Work, But Ready for a Modern Refresh" March 25, 2026 4.0 eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface. Pros Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM. Cons Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook. Review Source AK Anna K. deputy executive Building Materials Used the software for: 1-2 years ### "Evaluation" January 28, 2026 4.0 Pros The customer can customize almost everthing to his needs. The best thing is the workflow regarding our projects. Cons everything has to be paid for (every small change is very expensive - considering that we are not sure, if it will work for us). That is what is holding us back. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing eWay-CRM because it is implemented in Outlook and because it is a czech product (better communication with the support + czech language) Review Source RK Robert K. Senior consultant Information Technology and Services Used the software for: 2+ years ### "EDISS - marking" October 17, 2025 4.0 I have experience with other CRM systems too and eWay is easier for modifying forms, adding new downlist and more intuitive for users' work. Pros I like eway-crm mobile app. I have all clients' contacts immediately when I need them or if clients call me I see who it is. Cons In the mobile version of eWay, there were missing some features that were in the PC version. It limited me in my work, I was in the field. Switched from [TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/) It was more address book, not a project system Review Source RD Radek D. CEO Defense & Space Used the software for: 2+ years ### "Nice CRM solution for Outlook app" August 19, 2025 5.0 We like this CRM, and it is a very good value for money. Customer support is also very nice and helpful Pros CRM integration in Outlook makes working with information easier and faster, and everything is clearly organized. Cons The transition to the new version of the user settings section is somewhat confusing due to the combination of the old and new interfaces. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM A Czech company with nice customer support, running on MS Outlook for reasonable money. Review Source MK Miroslav K. Sales manager Business Supplies and Equipment Used the software for: 1-2 years ### "CRM CNC INAXES" October 17, 2025 4.0 Even after a year of use, I haven't gotten to the point where I'm used to switching between windows individually. Pros linking individual data and searching for them together, filtering allowing you to find the desired result very precisely Cons searching in files and the need for precise diacritics when entering, unintuitive control of individual pop-up windows Switched from [IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) I changed the employer where I work now, I used to work with IBM Notes, but that option is not available. Review Source MC Marie C. CEO Construction Used the software for: 1-2 years ### "Great For Those Who Live In Outlook" October 14, 2025 5.0 Super simple to set up, super intuitive design, love that it looks for leads within your own in box, keeps everything organized and is a single source of truth. Pros It is so incredibly easy to use because of its deep connection with outlook. No more missing contacts or loading to a separate system. Great value for the money and perfect for any small business. Cons Nothing. I have tested everything and cannot find one issue. Other CRMS are too clunky, have too much. This is easy breezy. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Better outlook and QBO integrations. Easy to set up and deploy. Review Source Jan F. Sales Director Facilities Services Used the software for: 1-2 years ### "eWay in FM" February 12, 2026 4.0 I am fine to have such tool within my team. I am sure We are not using all functions, which is pitty. Pros integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting Cons sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM price, customization, supplier attitude .. Review Source DH Daniel H. CSO Information Technology and Services Used the software for: 6-12 months ### "Simply clever" June 4, 2025 4.0 We have been using the system for about a year within our sales team and are gradually adapting it to our needs with technical support. But it is already making our work much easier. Pros Integration with MS Outlook, clarity, and easy management. All of this optimizes our internal and external processes and communication within the sales team with minimal effort. As a result, everyone on the team has embraced it and uses it naturally. Cons I imagine greater flexibility of the system. But that stems from our approach before the introduction of CRM. For optimal configuration of modules and, above all, their relationships, programming of eWay technical support is necessary. Alternatives considered [Daktela](https://www.capterra.com/p/229567/Daktela/)[RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM We were impressed by the presentation of the solution. Review Source PS Paulo S. Commercial Manager Food Production Used the software for: 2+ years ### "eWay CRM Portugal" April 10, 2025 4.0 Its a good CRM with a very good balanced price quality rate. Whatever the size of the company is, it is easily adapted for every industry. Pros Directly connected to MS outlook is a must. Furthermore a tailored personalization of modules allows users to better manage workflow in a easier and efficient way. Cons Design is not as actual as it should and IA should be considered overall. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing eWay-CRM For the same reason mentioned above regarding to the switch crm Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) due to the pros offered by eWay CRM, already mentioned above. Review Source JR Jana R. Sales Administrative Industrial Automation Used the software for: 2+ years ### "Great CRM solution for everyday business" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM helps us manage our sales process, track communication with clients, and keep projects organized. The customer support is great, and regular updates show that the software is constantly improving. Pros eWay-CRM is very intuitive and easy to use. I really appreciate the Outlook integration and the ability to keep all client and project information in one place. It saves time and makes teamwork much more efficient. Cons It takes a little time to get familiar with all the features, but once you do, the system works smoothly without any issues. Review Source JV Jan V. Project manager, technický ředitel Civil Engineering Used the software for: 2+ years ### "Recenze Jan Valka" July 1, 2025 4.0 Pros Email storage, management and assignment of individual projects to individual designers. Managing attendance and storing contacts within the company, having everything in one place. Cons I don't think I can think of anything yet. For what we use CRM for, its functions are sufficient. I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example. Review Source TŠ Tereza Š. project manager Business Supplies and Equipment Used the software for: 2+ years ### "Clear and reliable tool for everyday work" December 2, 2025 4.0 Overall I am very satisfied with eWay. The system is clear and easy to navigate, tasks work reliably, and I use it on a daily basis. The only minor issue is slower performance when there are many records in the diary, but everything else is positive. Pros What I liked most about eWay CRM is how clear and intuitive it is. The interface is easy to use, tasks and related workflows work reliably, and I can find everything quickly. It helps me stay organized and work efficiently every day. Cons What I like least about eWay CRM is that it can be a bit slower at times, especially when there are many diary records or several users are working at once. It does not happen often, but in those moments the work feels less smooth. Review Source FK Flore K. Compliance Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Simple CRM that keeps our records clean and traceable" December 3, 2025 5.0 eWay-CRM helps me keep customer records, communication, and project data in one controlled place. Since it runs inside Outlook, it’s easy for the team to follow consistent processes without switching tools. The audit trail for emails and tasks makes reviews smoother, and onboarding new users doesn’t take long. Pros The Outlook integration keeps all communication tied to the right client record, which helps with internal audits. Sharing emails, tasks, and documents is straightforward, so it’s easier to track who handled what. Setup is quick, and the automations reduce manual updates. Cons The online version is not as clear as the desktop app and slows down some checks. Customization takes time for new users, and simple features like creating folders in project documents are still missing. Review Source LP Lukas P. Energy ingeneer Architecture & Planning Used the software for: 2+ years ### "My experience with CRm" September 12, 2025 5.0 We have been working in CRM for a long time, but we mainly use it as a database of projects, work, and tasks. Pros I generally like the clarity and ease of work in CRm. The system is very easy to navigate, monitor the progress of assigned tasks, and generally know the activities (tasks) of other colleagues. Cons No complaints. In the beginning, we had some problems with the steps of individual tasks, but with support, we were able to set it up to suit us. Review Source NP Nataša P. Business Development Manager Market Research Used the software for: 6-12 months ### "Sorry, i dont know (MNFORCE)" March 5, 2026 4.0 Overall, my experience with eWay-CRM has been very positive. It is a practical and user-friendly CRM solution that integrates well with daily workflows and helps keep client communication and project management organized. It is especially useful for teams that need a simple and reliable CRM within their existing work environment. Pros The system is very easy to use and intuitive. I also appreciate its clear and well-organized interface, which makes it simple to manage contacts, companies, and tasks efficiently Cons One limitation is that inactive companies or contacts cannot be easily deleted, which can make the database less organized over time. Review Source ML Michaela L. assistant Civil Engineering Used the software for: 1-2 years ### "WOODYGLASS s.r.o." March 18, 2026 4.0 We use Eway mainly as an overview of opportunities, projects and a contact list. In projects, we generate orders, contracts and other documents from templates. Everything is simple, clear and functional. Pros What I like most about eWay-CRM is its ease of use. The program is clear, functional, and integrated with Outlook. Cons I'm not comfortable with customizing templates. Sometimes templates don't get overwritten correctly. Review Source JK Jiří K. Head of sales Business Supplies and Equipment Used the software for: 2+ years ### "Smooth and easy to use CRM with Deep Capabilities" October 1, 2025 5.0 Pros It's easy to use. The system responds quickly, even when handling large amounts of data. It offers interesting features for better selection and filtering of current projects. You can customize all workflows and screens according to your needs, and whenever help is needed, eWay-CRM specialists are very helpful and ready to assist. Cons It's still a CRM system that needs to be loaded. It would be helpful to have more features for easier and more automated data import. Review Source PZ Pavel Z. Project Manager Industrial Automation Used the software for: 2+ years ### "Daily life with eWay" February 16, 2026 5.0 open new company, start offers and opportunities, cycles of project, marketing capaign, assigment of tasks Pros Project section and offers and opportunities. Cons none, I like all. Review Source JD Jana D. asistentka Computer & Network Security Used the software for: 2+ years ### "e-way review" September 18, 2025 4.0 Overall, I evaluate the e-way positively, it makes my work easier, although there is room for improvement in certain functions. Pros I like the clarity of the e-way, that you have everything in one place, there is an option to filter views and export data to Excel. Cons I miss the option to copy text directly from the lists. When you want to copy some data, you have to click through everything. And our marketing lists are not working well. the warnings we receive are very poorly timed, they don't match the dates at all Review Source DK Dana K. Marketing Manager Building Materials Used the software for: 2+ years ### "Evaluation of CRM tools eWay" July 25, 2025 5.0 Complex applications makes the work of sales and marketing easier, all data is in one place, available also outside the office. Thanks to the individual setup exactly for our needs, it is a key tool for the sales department. Pros Integration with Outlook, Clarify of information, interconnection of the sub-modules, User-friendliness, the possibility of administration online, strong support background Cons changeover to the online environment - the desktop version of eway will be discontinued, outlook and eway separation in online version Review Source LL Lucie L. Digitazion manager and product development Printing Used the software for: 2+ years ### "Customer management in 3D printing" July 25, 2025 4.0 We have been using eWay-CRM for many years already. I like the tool mainly for the people behind the product. They are always willing to help you fast and efficiently. Pros Customer support is always invaluable and quick. The tool is versatile and can be easily modified to suit your needs, although it has certain limitations. Simple logic can be used to associate emails with records in CRM. eWay-CRM is still developing and bringing new features to support us in our work. Cons There are many pros to the new user interface design. Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day. Review Source TP Tomáš P. CTO Military Used the software for: 2+ years ### "A functional CRM system synchronized with Outlook" August 26, 2025 5.0 Pros Easy management of entire processes, from opportunities to orders and the entire production. I like the individual user processes that Eway has tailored to our needs. Cons Previously, mainly synchronization issues. Strange rights settings in the user interface. Time-consuming uploading of files to individual projects; Outlook cannot be used while uploading. 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