--- title: "eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eWay-CRM the right CRM solution for you? Explore 828 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152769/eWay-CRM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-15" --- eWay-CRM 4.5 (828) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 15th, 2026 # Reviews of eWay-CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews PA Peter M. A Head of Development and ProjectsElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “It extends Outlook in a useful way without unnecessary features like campaigns, sales trends (we have that in the ERP), etc. And it's great for managing projects—without going to extremes.“ July 13, 2026 JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 RR Ronel R Administration staffFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not create a second and so forth deal for the same client with the same e-mail address, you must delete e-mail address and add into notes“ November 18, 2024 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 GS Gaurav S Business Development ManagerBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “Designed for smaller agencies, eWay simplifies facts capture, retrieval and pipeline control even as providing seamless touch sync and cell accessibility.“ November 12, 2024 VJ Vlada J OwnerImport and Export, 11 - 50 employeesUsed the software for: 1-2 years. “In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64 architecture, everything is disgustingly slow and by the time Outlook boots up, I can make coffee.“ November 18, 2024 ## Showing most helpful reviews Showing 1-25 of 828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kateřina P. marketing specialist Public Safety Used the software for: 2+ years ### "CRM that suits our small business" January 6, 2026 5.0 Pros Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. Cons I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. Review Source DH Daniel H. ceo Farming Used the software for: 1-2 years ### "User experience with eWay" January 27, 2026 4.0 Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect. Pros eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use. Cons The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM better Pohoda integration, outlook integration Review Source JK Jana K. production technician Military Used the software for: 2+ years ### "Production technician" August 26, 2025 3.0 I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. Pros That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. Cons When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. Review Source AK Anna K. deputy executive Building Materials Used the software for: 1-2 years ### "Evaluation" January 28, 2026 4.0 Pros The customer can customize almost everthing to his needs. The best thing is the workflow regarding our projects. Cons everything has to be paid for (every small change is very expensive - considering that we are not sure, if it will work for us). That is what is holding us back. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing eWay-CRM because it is implemented in Outlook and because it is a czech product (better communication with the support + czech language) Review Source MR Markéta R. Executive manager Information Technology and Services Used the software for: 2+ years ### "Essential help for business data and project management" October 23, 2025 4.0 We have been using eWay CRM in our company for more than 10 years. I use it daily and it is essential for my work agenda. The continual software development always brings something new which makes working with project and client management even easier. Pros Customer support, project management, email management, user interface, contact management, business overview Cons Settup or adjustments of specific data views in the system are quite complicated for ordinary user and I usually have to ask for support. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Business contact manager for Microsoft Outlook was not capable to cover all tasks we neededx Review Source LR Lubos R. CFO Packaging and Containers Used the software for: 2+ years ### "eWay CRM - the way, how to accelerate you business" February 26, 2026 5.0 Helpfull and friendly customer support, extensive user customization options ... all this for a reasonable price Pros The eWay-CRM system is very friendly to use, everything seems to be intuitive. It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI. Cons No idea now :-) There occured time to time an issue with the eWay addin, when Outlook rejected to launch it. With trnasfer to inline eWay verison is this point no more topical. Switched from [Databox](https://www.capterra.com/p/154024/Databox/) eWay was easier to use, integration in MS Outlook Review Source LN Lenka N. ELT consultant Publishing Used the software for: Less than 6 months ### "CRM review" March 20, 2026 5.0 easy, user-friendly, intuitive, automated mail saving and attaching to the contacts, time-saving, good for work coordination particularly in a bigger team Cons Sometimes it is hard to ger oriented in all the functions and "attachments", sometimes the database of contacts keeps uploading slowly Switched from [HELIOS](https://www.capterra.com/p/10032006/HELIOS/) It lacked functions we needes, it was not possible to get a detailed ovetrall review od the business case and the customer Review Source PV Petr V. Operational manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Marketing manager, hotel manager" January 7, 2026 3.0 I do not use so much because we have turned into simple business with less project plannig. So now we need just email tracking instead of deal tracking. Pros One roof, many functions under the roof. Integration to Outlook. All variuous sheets under the project. Cons if the workres do not fill the system - the proces is not must be. Task apps or ticketing systems are copeting strongly. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freelo](https://www.capterra.com/p/168910/Freelo/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing eWay-CRM outlook integration, email tracking, history of all actions Review Source AK Adam K. Business Development Specialist Accounting Used the software for: Less than 6 months ### "Good CRM with Outlook seamless integration" January 6, 2026 4.0 I like it, I like the way you can convert all the emails into contacts and deals. With this it is then quite simple to manage new contacts and clients Pros it is integrated to outlook - that is frankly the best thing. It is also connected to Ares so it can simply search company info just from IČO. Cons sometimes it feels a bit laggy but not a huge deal. I sometimes feel that it requires me to create the company by hand in order to convert the mail into contact but not bad. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Outlook integration and pricing was much better. Review Source Jan F. Sales Director Facilities Services Used the software for: 1-2 years ### "eWay in FM" February 12, 2026 4.0 I am fine to have such tool within my team. I am sure We are not using all functions, which is pitty. Pros integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting Cons sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM price, customization, supplier attitude .. Review Source MR Martin R. Solution Design Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Practical CRM for Everyday Work, But Ready for a Modern Refresh" March 25, 2026 4.0 eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface. Pros Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM. Cons Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook. Review Source MP Martin P. E-shop director Industrial Automation Used the software for: 1-2 years ### "Great CRM that makes daily work easier" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM has made managing clients, emails, and projects much easier. The support team is responsive, and regular updates keep improving the system. Pros eWay-CRM is easy to use and perfectly integrated with Outlook. It helps us keep all customer and project information in one place, saving time and improving team collaboration. Cons It takes a bit of time to explore all the features at first, but once you get used to it, everything works smoothly. Review Source DW David W. sales representative Food Production Used the software for: 6-12 months ### "Satisfaction with service" April 9, 2026 5.0 Overall, my experience with eWay-CRM has been very positive. The system is reliable, easy to use, and helps me manage my daily tasks, leads, and communication efficiently. It improves organization and supports my workflow without unnecessary complications. Pros I really like how intuitive and user-friendly eWay-CRM is. It is easy to navigate, manage leads, track communication, and keep everything organized in one place. It helps me stay efficient and saves time in my daily work. Cons Honestly, I do not have any major complaints about eWay-CRM. If I had to mention something, maybe some minor improvements in speed or customization options could make the experience even better, but overall it works very well for me. Review Source TŠ Tereza Š. project manager Business Supplies and Equipment Used the software for: 2+ years ### "Clear and reliable tool for everyday work" December 2, 2025 4.0 Overall I am very satisfied with eWay. The system is clear and easy to navigate, tasks work reliably, and I use it on a daily basis. The only minor issue is slower performance when there are many records in the diary, but everything else is positive. Pros What I liked most about eWay CRM is how clear and intuitive it is. The interface is easy to use, tasks and related workflows work reliably, and I can find everything quickly. It helps me stay organized and work efficiently every day. Cons What I like least about eWay CRM is that it can be a bit slower at times, especially when there are many diary records or several users are working at once. It does not happen often, but in those moments the work feels less smooth. Review Source VR Verified Reviewer Project Manager Information Technology and Services Used the software for: 2+ years ### "great new features + connection with MS apps" December 12, 2025 5.0 Pros For me, eway is still a very powerful tool in my daily operations. With new released features like Calendar integration or others, it safes even more of my time that I can now spend on different tasks. Cons What I was missing is already there, at the moment, I do not have any issues to mention at all. Everything is ok. Review Source VM Vladimir M. Sales Machinery Used the software for: 1-2 years ### "sales, marketing" January 6, 2026 5.0 My overall experience with eWay-CRM has been very positive. It is reliable, easy to use, and well-suited for small and medium-sized companies looking for a practical and efficient CRM solution. Pros eWay-CRM is a very high-quality CRM solution that fits perfectly into daily business operations. It is stable, secure, and offers excellent value for money. The biggest advantage of eWay-CRM is its deep integration with Microsoft Outlook. It feels like a natural part of everyday work rather than a separate system. Cons Some advanced customizations may require initial setup or guidance, but the support team is always helpful. Review Source AB Alena B. HR Packaging and Containers Used the software for: 2+ years ### "The Main System for Everyday Work" March 24, 2026 5.0 We use eWay on a daily basis. It is our main system in which we record everything related to our company. Pros The way the system works and how all the information and projects are kept together. Cons Sometimes the system is slow. Review Source SA Sofia A. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Simple, Practical, and Very Effective" October 16, 2025 5.0 My experience with eWay-CRM has been very positive. It’s simple to use, easy to understand, and really helps me keep everything organized. I enjoy working with it every day because it saves time and makes my job easier Pros What I like most about eWay-CRM is its simplicity and user-friendliness. It’s incredibly easy to navigate, and even new users can quickly understand how everything works. It has really helped streamline my work and save time. Cons Honestly, I like everything about eWay-CRM. It’s a great tool that’s simple to use, very practical, and helps keep everything organized. I haven’t found anything I would change so far — it does exactly what I need it to do Review Source ZS Zbynek S. Designer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "eWay-CRM Add-on Review" June 13, 2025 5.0 Overall, together with the newly introduced browser access, I rate it positively and I don't know of such widespread competition as this add-on. Pros It is easy to use and very user friendly. I am just a non-power user, but we have been using this add-on as a company for several years without any major problems. Cons Sometimes it takes a long time for some data to load. However, this may be an internal situation.... Review Source DD Daniel D. Trader Mining & Metals Used the software for: 1-2 years ### "Work efficiency with eWay-CRM." January 6, 2026 5.0 Working with eWay-CRM has helped me streamline and streamline my email work and improve my marketing capabilities. It helps me quickly filter customers based on various criteria. Pros Connection with MS Outlook. Intuitive control. Value for money. Team collaboration options - the ability to monitor the team's work and respond immediately. Cons At the beginning, Outlook froze for a moment while saving the message to eWay-CRM, but this was resolved after consulting with the technicians and it is now working properly. Review Source LZ Lucie Z. Accounting Consultant Accounting Used the software for: 1-2 years ### "Great shared contact database, but limited phone/caller ID integration" February 3, 2026 4.0 Overall, it works well as a shared contact directory and knowledge base for our team. The main limitation for us is the mobile/phone integration: we’d like contacts to sync to the phone more naturally and to have caller ID display based on CRM records. Aside from that, it’s a dependable tool for maintaining shared contact information and context. Pros Centralized contact database that is shared across all users. Easy to store and find notes, history, and key information linked to contacts. Helps keep team communication consistent (everyone sees the same context). Cons Contact syncing/moving contacts to a phone is limited (not a seamless “phone contacts” experience). Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts. Review Source FB František B. Sales and technical manager Machinery Used the software for: 2+ years ### "Eway review" November 13, 2025 4.0 Good, I am happy with it over all, also the support is quite nice and it is not a problem to discuss some changes Pros Ease of use (the management of opportunities) and integration into the Outlook - option to transform the events into diary Cons Some details in compatibility when transforming the opportunity to project - for example the category; Also the mobile app is not matching in the user - friendliness and it is not usable for me, even though I would use it Review Source JD Jana D. asistentka Computer & Network Security Used the software for: 2+ years ### "e-way review" September 18, 2025 4.0 Overall, I evaluate the e-way positively, it makes my work easier, although there is room for improvement in certain functions. Pros I like the clarity of the e-way, that you have everything in one place, there is an option to filter views and export data to Excel. Cons I miss the option to copy text directly from the lists. When you want to copy some data, you have to click through everything. And our marketing lists are not working well. the warnings we receive are very poorly timed, they don't match the dates at all Review Source RC Radomira C. Sales Representative Higher Education Used the software for: Less than 6 months ### "My clever "external brain" integrated directly into Outlook" March 18, 2026 5.0 It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important Pros It is a very clever platform - Outlook integration, offline version. I like the mobile app - it gives me quick access. Cons The mobile app is limited to read-only access for most features, which makes it more of a quick reference tool than a full workstation for managing data on the go. Review Source KR Katerina R. Senior ELT Consultant Publishing Used the software for: Less than 6 months ### "Easy to use CRM" March 19, 2026 4.0 I've been using it only for a few months but so far, the online app runs very well, the offline app is sometimes slow. Pros Online access from any device, fast, easy to use. It allows to manage work smoothly and handle most tasks without any issues. Sometimes the data takes a bit longer to load. Cons Mobile app - it's useful for basic tasks, but it has limited features. For me it’s also not very intuitive. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.