# eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eWay-CRM the right CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Reviews of eWay-CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Responsive customer support integration 96% positive reviews out of 191 Most reviewers indicate customer support is prompt, knowledgeable, and simplifies communication and onboarding for businesses. Pavel H CEO, 2 - 10 employees. "Simplicity, clarity, customer-specific setup, professional approach of EWAY staff during implementation." Frequent bugs and disruptions 71% negative reviews out of 76 Most users report bugs and issues cause crashes, synchronization failures, and interruptions, especially with Outlook integration. Aman V customer executive , 1,001 - 5,000 employees. "Sometimes I encounter with technical issues which is not good when I was working with this application." Efficient sales pipeline tracking 96% positive reviews out of 51 Most reviewers describe sales management as streamlining workflows, improving deal visibility, and supporting team collaboration. Edwin M Head of Contact Center Operations , 51 - 200 employees. "Ever since I started using eWay-CRM, it has ever been seamless to boost sales via combining leads and deals in one place." Slow performance and lag 65% negative reviews out of 72 Most reviewers find performance and speed issues include slow loading, delayed synchronization, and occasional freezing during use. Vlada J Owner, 11 - 50 employees. "In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64 architecture, everything is disgustingly slow and by the time Outlook boots up, I can make coffee." Centralized and accessible database 98% positive reviews out of 42 Most users comment database management enables quick information retrieval, efficient filtering, and seamless historical tracking. Animesh M Software Developer, 51 - 200 employees. "Best part of eWay is that it is build on single database and thus making convince for me." Limited custom field flexibility 37% negative reviews out of 60 Some reviewers indicate custom fields lack intuitive management, filtering, and restoration options, complicating administrative tasks. Gretchen R Vice President, 51 - 200 employees. "I accidentally deleted a field and restoring it came with an extra support cost, which was frustrating." ## Showing most helpful reviews Showing 1-25 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kateřina P. marketing specialist Public Safety Used the software for: 2+ years ### "CRM that suits our small business" January 6, 2026 5.0 Pros Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. Cons I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. Review Source VR Verified Reviewer Consultant Professional Training & Coaching Used the software for: 1-2 years ### "Practical CRM Tool with Clear Project Overview" December 22, 2025 5.0 Overall, it is a practical and efficient tool that supports us well in organizing our customer and project administration. Pros eWay-CRM is an accessible and user-friendly system that allows us to easily keep track of our customers and related information. The software integrates well with our daily workflow, making it simple for our team to adopt and use consistently. In particular, we appreciate the clarity and structure of the Project Management module, which helps us maintain a clear overview of ongoing projects and related activities. Cons One drawback is that the new version of Outlook does not seem to integrate properly with the system. At the moment, we are still using the classic Outlook interface to ensure full functionality, but this will not be a sustainable solution in the long term as support for the old version is expected to be phased out. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Additional features and improved integration with our daily workflow and Outlook would enhance usability. Review Source JK Jana K. production technician Military Used the software for: 2+ years ### "Production technician" August 26, 2025 3.0 I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. Pros That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. Cons When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. Review Source DH Daniel H. ceo Farming Used the software for: 1-2 years ### "User experience with eWay" January 27, 2026 4.0 Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect. Pros eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use. Cons The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM better Pohoda integration, outlook integration Review Source MR Markéta R. Executive manager Information Technology and Services Used the software for: 2+ years ### "Essential help for business data and project management" October 23, 2025 4.0 We have been using eWay CRM in our company for more than 10 years. I use it daily and it is essential for my work agenda. The continual software development always brings something new which makes working with project and client management even easier. Pros Customer support, project management, email management, user interface, contact management, business overview Cons Settup or adjustments of specific data views in the system are quite complicated for ordinary user and I usually have to ask for support. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Business contact manager for Microsoft Outlook was not capable to cover all tasks we neededx Review Source AK Anna K. deputy executive Building Materials Used the software for: 1-2 years ### "Evaluation" January 28, 2026 4.0 Pros The customer can customize almost everthing to his needs. The best thing is the workflow regarding our projects. Cons everything has to be paid for (every small change is very expensive - considering that we are not sure, if it will work for us). That is what is holding us back. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing eWay-CRM because it is implemented in Outlook and because it is a czech product (better communication with the support + czech language) Review Source RK Robert K. Senior consultant Information Technology and Services Used the software for: 2+ years ### "EDISS - marking" October 17, 2025 4.0 I have experience with other CRM systems too and eWay is easier for modifying forms, adding new downlist and more intuitive for users' work. Pros I like eway-crm mobile app. I have all clients' contacts immediately when I need them or if clients call me I see who it is. Cons In the mobile version of eWay, there were missing some features that were in the PC version. It limited me in my work, I was in the field. Switched from [TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/) It was more address book, not a project system Review Source RD Radek D. CEO Defense & Space Used the software for: 2+ years ### "Nice CRM solution for Outlook app" August 19, 2025 5.0 We like this CRM, and it is a very good value for money. Customer support is also very nice and helpful Pros CRM integration in Outlook makes working with information easier and faster, and everything is clearly organized. Cons The transition to the new version of the user settings section is somewhat confusing due to the combination of the old and new interfaces. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM A Czech company with nice customer support, running on MS Outlook for reasonable money. Review Source LR Lubos R. CFO Packaging and Containers Used the software for: 2+ years ### "eWay CRM - the way, how to accelerate you business" February 26, 2026 5.0 Helpfull and friendly customer support, extensive user customization options ... all this for a reasonable price Pros The eWay-CRM system is very friendly to use, everything seems to be intuitive. It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI. Cons No idea now :-) There occured time to time an issue with the eWay addin, when Outlook rejected to launch it. With trnasfer to inline eWay verison is this point no more topical. Switched from [Databox](https://www.capterra.com/p/154024/Databox/) eWay was easier to use, integration in MS Outlook Review Source LN Lenka N. ELT consultant Publishing Used the software for: Less than 6 months ### "CRM review" March 20, 2026 5.0 easy, user-friendly, intuitive, automated mail saving and attaching to the contacts, time-saving, good for work coordination particularly in a bigger team Cons Sometimes it is hard to ger oriented in all the functions and "attachments", sometimes the database of contacts keeps uploading slowly Switched from [HELIOS](https://www.capterra.com/p/10032006/HELIOS/) It lacked functions we needes, it was not possible to get a detailed ovetrall review od the business case and the customer Review Source EK Eva K. Sales adminisrative support Computer Networking Used the software for: 1-2 years ### "eWay-CRM review" May 30, 2025 5.0 eWay-CRM managed to bring peace and order into my chaotic online workplace and my job easier. It also managed to speed up certain tasks of my job. I've previously worked with Outlook and eWay-CRM certainly come on top, out of the two. Pros The thing i like the most about eWay-CRM is how easy and intuitive it is to move around and work with it. It's easy to undersand and learn. Cons There is only one minor thing. It's a nitpick. I am only missing the ability to highlight certain informations (for me) in the texts with a colored background. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) we had to switch to a different product due to the cancelation of support for Outlook and due to the size increse of our scope of work. Review Source HS Heiko S. Managing Director Logistics and Supply Chain Used the software for: I used a free trial ### "Very good solution if you want a full integreted system with Outlook." February 20, 2025 4.0 We did run a test for 3 weeks now and the experiance is very good. There is still a lot of work to be done to be able to generate and design the offers to be issued out of the system Pros The way you can customise the screen (Forms) with the Formular Designer. We will start with one licence to continue the setup. If the CRM works we will invetsigate the possiability to use the Project function to build our custom TMS System (Transport Management System) with project costing. Cons That you are unable to design the pdf and print layout. We have been told that this can only be done by e-way programming staff. Multi currency function for offers. Not very flexible to set up on your own. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM integration in outlook and easy customisation Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) pipedrive was not integrated in outlook, only limited access via add in on extra charges Review Source PS Paulo S. Commercial Manager Food Production Used the software for: 2+ years ### "eWay CRM Portugal" April 10, 2025 4.0 Its a good CRM with a very good balanced price quality rate. Whatever the size of the company is, it is easily adapted for every industry. Pros Directly connected to MS outlook is a must. Furthermore a tailored personalization of modules allows users to better manage workflow in a easier and efficient way. Cons Design is not as actual as it should and IA should be considered overall. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing eWay-CRM For the same reason mentioned above regarding to the switch crm Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) due to the pros offered by eWay CRM, already mentioned above. Review Source JR Jana R. Sales Administrative Industrial Automation Used the software for: 2+ years ### "Great CRM solution for everyday business" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM helps us manage our sales process, track communication with clients, and keep projects organized. The customer support is great, and regular updates show that the software is constantly improving. Pros eWay-CRM is very intuitive and easy to use. I really appreciate the Outlook integration and the ability to keep all client and project information in one place. It saves time and makes teamwork much more efficient. Cons It takes a little time to get familiar with all the features, but once you do, the system works smoothly without any issues. Review Source JV Jan V. Project manager, technický ředitel Civil Engineering Used the software for: 2+ years ### "Recenze Jan Valka" July 1, 2025 4.0 Pros Email storage, management and assignment of individual projects to individual designers. Managing attendance and storing contacts within the company, having everything in one place. Cons I don't think I can think of anything yet. For what we use CRM for, its functions are sufficient. I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example. Review Source TŠ Tereza Š. project manager Business Supplies and Equipment Used the software for: 2+ years ### "Clear and reliable tool for everyday work" December 2, 2025 4.0 Overall I am very satisfied with eWay. The system is clear and easy to navigate, tasks work reliably, and I use it on a daily basis. The only minor issue is slower performance when there are many records in the diary, but everything else is positive. Pros What I liked most about eWay CRM is how clear and intuitive it is. The interface is easy to use, tasks and related workflows work reliably, and I can find everything quickly. It helps me stay organized and work efficiently every day. Cons What I like least about eWay CRM is that it can be a bit slower at times, especially when there are many diary records or several users are working at once. It does not happen often, but in those moments the work feels less smooth. Review Source IŠ Irena Š. Manager of preparation and implementation of orders Oil & Energy Used the software for: 2+ years ### "6 years of user experience" November 24, 2025 5.0 eWay-CRM is an intuitive CRM system that will be appreciated by companies working with Outlook. The advantage is simple deployment and integration into a familiar environment, which saves time and training costs. If you are looking for a CRM that seamlessly integrates with emails and projects, eWay-CRM is a very strong choice. Pros Easy sharing: emails, contacts and projects can be shared within the team Automation: convert emails into opportunities, contacts or projects; AI functions for message summarization Cons More suitable for companies that use Outlook – it is not as versatile on its own. For projects, we lack the ability to create folders in documents. Review Source SA Sofia A. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Simple, Practical, and Very Effective" October 16, 2025 5.0 My experience with eWay-CRM has been very positive. It’s simple to use, easy to understand, and really helps me keep everything organized. I enjoy working with it every day because it saves time and makes my job easier Pros What I like most about eWay-CRM is its simplicity and user-friendliness. It’s incredibly easy to navigate, and even new users can quickly understand how everything works. It has really helped streamline my work and save time. Cons Honestly, I like everything about eWay-CRM. It’s a great tool that’s simple to use, very practical, and helps keep everything organized. I haven’t found anything I would change so far — it does exactly what I need it to do Review Source ZS Zbynek S. Designer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "eWay-CRM Add-on Review" June 13, 2025 5.0 Overall, together with the newly introduced browser access, I rate it positively and I don't know of such widespread competition as this add-on. Pros It is easy to use and very user friendly. I am just a non-power user, but we have been using this add-on as a company for several years without any major problems. Cons Sometimes it takes a long time for some data to load. However, this may be an internal situation.... Review Source NP Nataša P. Business Development Manager Market Research Used the software for: 6-12 months ### "Sorry, i dont know (MNFORCE)" March 5, 2026 4.0 Overall, my experience with eWay-CRM has been very positive. It is a practical and user-friendly CRM solution that integrates well with daily workflows and helps keep client communication and project management organized. It is especially useful for teams that need a simple and reliable CRM within their existing work environment. Pros The system is very easy to use and intuitive. I also appreciate its clear and well-organized interface, which makes it simple to manage contacts, companies, and tasks efficiently Cons One limitation is that inactive companies or contacts cannot be easily deleted, which can make the database less organized over time. Review Source ML Michaela L. assistant Civil Engineering Used the software for: 1-2 years ### "WOODYGLASS s.r.o." March 18, 2026 4.0 We use Eway mainly as an overview of opportunities, projects and a contact list. In projects, we generate orders, contracts and other documents from templates. Everything is simple, clear and functional. Pros What I like most about eWay-CRM is its ease of use. The program is clear, functional, and integrated with Outlook. Cons I'm not comfortable with customizing templates. Sometimes templates don't get overwritten correctly. Review Source DK Dana K. Marketing Manager Building Materials Used the software for: 2+ years ### "Evaluation of CRM tools eWay" July 25, 2025 5.0 Complex applications makes the work of sales and marketing easier, all data is in one place, available also outside the office. Thanks to the individual setup exactly for our needs, it is a key tool for the sales department. Pros Integration with Outlook, Clarify of information, interconnection of the sub-modules, User-friendliness, the possibility of administration online, strong support background Cons changeover to the online environment - the desktop version of eway will be discontinued, outlook and eway separation in online version Review Source JD Jana D. asistentka Computer & Network Security Used the software for: 2+ years ### "e-way review" September 18, 2025 4.0 Overall, I evaluate the e-way positively, it makes my work easier, although there is room for improvement in certain functions. Pros I like the clarity of the e-way, that you have everything in one place, there is an option to filter views and export data to Excel. Cons I miss the option to copy text directly from the lists. When you want to copy some data, you have to click through everything. And our marketing lists are not working well. the warnings we receive are very poorly timed, they don't match the dates at all Review Source LJ Ladislav J. Seller. Machinery Used the software for: 2+ years ### "Manage contacts in opportunities." September 28, 2025 5.0 I can search for information in opportunities based on multiple parameters: name, city, phone number... I am always satisfied with the customer support. Pros The ability to store information about my customers in opportunities and then easily search for them. Cons I don't see any disadvantages in my real-world use. I don't see any disadvantages in my real-world use. Review Source PV Phillip V. Project Coordinator Import and Export Used the software for: 1-2 years ### "Handy tool for project management" December 8, 2025 4.0 Works well if you are connected to a good stable internet, not too great if you are on the road and using slower Wifi speeds. Pros Easy to keep emails relating to a project together. Helps to manage the workflow and see where each project is in the workflow at a glance. Cons Sometimes a bit slow and requires very stable internet to work well and takes time to sync between users some time. Review Source Similar Products Featured ## Related categories [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Construction CRM](https://www.capterra.com/construction-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.