# eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eWay-CRM the right CRM solution for you? Explore 820 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (820) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Reviews of eWay-CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 rn renata n administratorComputer Networking, 2 - 10 employeesUsed the software for: Less than 6 months. “My favorite feature in Eway is how seamlessly it integrates with other systems and how quickly i can access the information i need.“ October 14, 2025 MR Markéta R Executive managerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Settup or adjustments of specific data views in the system are quite complicated for ordinary user and I usually have to ask for support.“ October 23, 2025 AS Anastasiya S Marketing ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The fact that it is integrated in the Outlook and the latest updates which make it easier to add new contacts directly from the email, no need to manually add all the details.“ June 16, 2025 BK Bailey K IT ManagerFood & Beverages, 201 - 500 employeesUsed the software for: 6-12 months. “Some simple features, like creating folders inside project documents, are still missing.“ December 2, 2025 ## Showing most helpful reviews Showing 1-25 of 820 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kateřina P. marketing specialist Public Safety Used the software for: 2+ years ### "CRM that suits our small business" January 6, 2026 5.0 Pros Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. Cons I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. Review Source NP Nataša P. Business Development Manager Market Research Used the software for: 6-12 months ### "Sorry, i dont know (MNFORCE)" March 5, 2026 4.0 Overall, my experience with eWay-CRM has been very positive. It is a practical and user-friendly CRM solution that integrates well with daily workflows and helps keep client communication and project management organized. It is especially useful for teams that need a simple and reliable CRM within their existing work environment. Pros The system is very easy to use and intuitive. I also appreciate its clear and well-organized interface, which makes it simple to manage contacts, companies, and tasks efficiently Cons One limitation is that inactive companies or contacts cannot be easily deleted, which can make the database less organized over time. Review Source JK Jana K. production technician Military Used the software for: 2+ years ### "Production technician" August 26, 2025 3.0 I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. Pros That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. Cons When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. Review Source DH Daniel H. ceo Farming Used the software for: 1-2 years ### "User experience with eWay" January 27, 2026 4.0 Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect. Pros eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use. Cons The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM better Pohoda integration, outlook integration Review Source ML Michaela L. assistant Civil Engineering Used the software for: 1-2 years ### "WOODYGLASS s.r.o." March 18, 2026 4.0 We use Eway mainly as an overview of opportunities, projects and a contact list. In projects, we generate orders, contracts and other documents from templates. Everything is simple, clear and functional. Pros What I like most about eWay-CRM is its ease of use. The program is clear, functional, and integrated with Outlook. Cons I'm not comfortable with customizing templates. Sometimes templates don't get overwritten correctly. Review Source AB Alena B. HR Packaging and Containers Used the software for: 2+ years ### "The Main System for Everyday Work" March 24, 2026 5.0 We use eWay on a daily basis. It is our main system in which we record everything related to our company. Pros The way the system works and how all the information and projects are kept together. Cons Sometimes the system is slow. Review Source JF Jiří F. Senior Consultant Human Resources Used the software for: 6-12 months ### "I am mostly satisfied" March 23, 2026 4.0 I like this system because it helps me to keep all imporatnt information at the one place and also offer simple and clear reports Pros I like clear and well-organized work environment, simple work with filtres and categorizing of all information Cons I do like least not intuitive creation of new projects and also any other related activities. I also find e-mail management not working as I would expect. Review Source PZ Pavel Z. Project Manager Industrial Automation Used the software for: 2+ years ### "Daily life with eWay" February 16, 2026 5.0 open new company, start offers and opportunities, cycles of project, marketing capaign, assigment of tasks Pros Project section and offers and opportunities. Cons none, I like all. Review Source GL Gabriela L. Back Office Staffing and Recruiting Used the software for: 1-2 years ### "Back Office" March 25, 2026 4.0 I ´m using eWay more than year and I am pretty ok with how it works and what I can do with and how it´s support my work Pros I can find all details about customers nad employees. Invoices, orders, contact details and much more. Cons Options between old and new version. I like the new one but some people do not and then when we try to find something together it is complicated. Review Source BB Brandon B. Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Eway for project management" February 20, 2026 4.0 It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience. Pros It links up with my e-mails make it easy to track project input from different sources. The user interface is user friendly once you start using it. Cons When tasks that are not related to a project are automatically linked to a project. When eway fails to sync with your e-mails or project you can work off line and your updates are not updated with other collegues. Review Source DJ Denis J. Sales Information Technology and Services Used the software for: 1-2 years ### ""Reliable and User-Friendly CRM"" June 11, 2025 5.0 Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. Pros I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. Cons Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing eWay-CRM We chose eWay-CRM because it offered seamless integration with Microsoft Outlook, which is central to our daily workflow. Unlike other CRMs that require switching between platforms, eWay-CRM works directly within Outlook, making it easier for our team to adopt. It also provided great value for the price, with the flexibility to customize fields and workflows without needing a dedicated IT team. The combination of functionality, usability, and affordability made it the best fit for our needs. Review Source EK Eva K. Sales adminisrative support Computer Networking Used the software for: 1-2 years ### "eWay-CRM review" May 30, 2025 5.0 eWay-CRM managed to bring peace and order into my chaotic online workplace and my job easier. It also managed to speed up certain tasks of my job. I've previously worked with Outlook and eWay-CRM certainly come on top, out of the two. Pros The thing i like the most about eWay-CRM is how easy and intuitive it is to move around and work with it. It's easy to undersand and learn. Cons There is only one minor thing. It's a nitpick. I am only missing the ability to highlight certain informations (for me) in the texts with a colored background. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) we had to switch to a different product due to the cancelation of support for Outlook and due to the size increse of our scope of work. Review Source PČ Patrik Č. Quality manager and service technician. Market Research Used the software for: 2+ years ### "It wouldn't be possible without eWay." June 12, 2025 5.0 eWay is pleasant to work with, has many options. Almost everything was adapted to our requirements. I am very satisfied with the support. Pros Working in projects and workflow. Actions associated with transitions between workflow states make my work easier. And certainly the ability to work in the web interface. Cons I wouldn't say I don't like it, but the least convenient thing is that the document templates cannot be edited by the user. I saw that they are working on it. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing eWay-CRM Collaboration with Outlook client and product price. Review Source MC Marie C. CEO Construction Used the software for: 1-2 years ### "Great For Those Who Live In Outlook" October 14, 2025 5.0 Super simple to set up, super intuitive design, love that it looks for leads within your own in box, keeps everything organized and is a single source of truth. Pros It is so incredibly easy to use because of its deep connection with outlook. No more missing contacts or loading to a separate system. Great value for the money and perfect for any small business. Cons Nothing. I have tested everything and cannot find one issue. Other CRMS are too clunky, have too much. This is easy breezy. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Better outlook and QBO integrations. Easy to set up and deploy. Review Source PS Paulo S. Commercial Manager Food Production Used the software for: 2+ years ### "eWay CRM Portugal" April 10, 2025 4.0 Its a good CRM with a very good balanced price quality rate. Whatever the size of the company is, it is easily adapted for every industry. Pros Directly connected to MS outlook is a must. Furthermore a tailored personalization of modules allows users to better manage workflow in a easier and efficient way. Cons Design is not as actual as it should and IA should be considered overall. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing eWay-CRM For the same reason mentioned above regarding to the switch crm Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) due to the pros offered by eWay CRM, already mentioned above. Review Source JR Jana R. Sales Administrative Industrial Automation Used the software for: 2+ years ### "Great CRM solution for everyday business" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM helps us manage our sales process, track communication with clients, and keep projects organized. The customer support is great, and regular updates show that the software is constantly improving. Pros eWay-CRM is very intuitive and easy to use. I really appreciate the Outlook integration and the ability to keep all client and project information in one place. It saves time and makes teamwork much more efficient. Cons It takes a little time to get familiar with all the features, but once you do, the system works smoothly without any issues. Review Source VC Veronika C. Operation Director Accounting Used the software for: 2+ years ### "Would recomend rather desktop than Online" July 7, 2025 4.0 Pros We have been using eWay since 2009 and have grown accustomed to it. We greatly appreciate the custom reports, as we use them in our daily business operations. Cons The online version feels overly spread out and modern, which is understandable. However, compared to the desktop version—where everything is clear and regularly sized—I find this to be a drawback. Additionally, many functions behave differently online and are less user-friendly. For example, something as simple as logging attendance now takes longer than on the desktop version. I understand this shift represents the future, but I would appreciate it if the user-friendly features of the desktop version were retained. Review Source VR Verified Reviewer Project Manager Information Technology and Services Used the software for: 2+ years ### "great new features + connection with MS apps" December 12, 2025 5.0 Pros For me, eway is still a very powerful tool in my daily operations. With new released features like Calendar integration or others, it safes even more of my time that I can now spend on different tasks. Cons What I was missing is already there, at the moment, I do not have any issues to mention at all. Everything is ok. Review Source IŠ Irena Š. Manager of preparation and implementation of orders Oil & Energy Used the software for: 2+ years ### "6 years of user experience" November 24, 2025 5.0 eWay-CRM is an intuitive CRM system that will be appreciated by companies working with Outlook. The advantage is simple deployment and integration into a familiar environment, which saves time and training costs. If you are looking for a CRM that seamlessly integrates with emails and projects, eWay-CRM is a very strong choice. Pros Easy sharing: emails, contacts and projects can be shared within the team Automation: convert emails into opportunities, contacts or projects; AI functions for message summarization Cons More suitable for companies that use Outlook – it is not as versatile on its own. For projects, we lack the ability to create folders in documents. Review Source SA Sofia A. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Simple, Practical, and Very Effective" October 16, 2025 5.0 My experience with eWay-CRM has been very positive. It’s simple to use, easy to understand, and really helps me keep everything organized. I enjoy working with it every day because it saves time and makes my job easier Pros What I like most about eWay-CRM is its simplicity and user-friendliness. It’s incredibly easy to navigate, and even new users can quickly understand how everything works. It has really helped streamline my work and save time. Cons Honestly, I like everything about eWay-CRM. It’s a great tool that’s simple to use, very practical, and helps keep everything organized. I haven’t found anything I would change so far — it does exactly what I need it to do Review Source LK Louise K. Managing Director Import and Export Used the software for: 2+ years ### "eWay-CRM: the game-changer in Customer Service" May 30, 2025 5.0 Extremely positive - eWay has made our work life 100 times easier and happier. It really has given us a very professional edge and competitive advantage. We could not live without it! Pros How project related information is organised in one place, and all communication organised per project - very easy to keep track, and search and find. Cons Almost nothing I don't like, but would have liked to be able to assign an e-mail to more than one project/deal/unit in one sweep. Review Source ZS Zbynek S. Designer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "eWay-CRM Add-on Review" June 13, 2025 5.0 Overall, together with the newly introduced browser access, I rate it positively and I don't know of such widespread competition as this add-on. Pros It is easy to use and very user friendly. I am just a non-power user, but we have been using this add-on as a company for several years without any major problems. Cons Sometimes it takes a long time for some data to load. However, this may be an internal situation.... Review Source LL Lucie L. Digitazion manager and product development Printing Used the software for: 2+ years ### "Customer management in 3D printing" July 25, 2025 4.0 We have been using eWay-CRM for many years already. I like the tool mainly for the people behind the product. They are always willing to help you fast and efficiently. Pros Customer support is always invaluable and quick. The tool is versatile and can be easily modified to suit your needs, although it has certain limitations. Simple logic can be used to associate emails with records in CRM. eWay-CRM is still developing and bringing new features to support us in our work. Cons There are many pros to the new user interface design. Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day. Review Source DD Daniel D. Trader Mining & Metals Used the software for: 1-2 years ### "Work efficiency with eWay-CRM." January 6, 2026 5.0 Working with eWay-CRM has helped me streamline and streamline my email work and improve my marketing capabilities. It helps me quickly filter customers based on various criteria. Pros Connection with MS Outlook. Intuitive control. Value for money. Team collaboration options - the ability to monitor the team's work and respond immediately. Cons At the beginning, Outlook froze for a moment while saving the message to eWay-CRM, but this was resolved after consulting with the technicians and it is now working properly. Review Source FB František B. Sales and technical manager Machinery Used the software for: 2+ years ### "Eway review" November 13, 2025 4.0 Good, I am happy with it over all, also the support is quite nice and it is not a problem to discuss some changes Pros Ease of use (the management of opportunities) and integration into the Outlook - option to transform the events into diary Cons Some details in compatibility when transforming the opportunity to project - for example the category; Also the mobile app is not matching in the user - friendliness and it is not usable for me, even though I would use it Review Source Similar Products Featured ## Related categories [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Construction CRM](https://www.capterra.com/construction-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)