--- title: "eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eWay-CRM the right Real Estate CRM solution for you? Explore 825 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152769/eWay-CRM/reviews/" page_type: "reviews" language: "en" --- eWay-CRM 4.5 (825) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of eWay-CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews PA Peter M. A Head of Development and ProjectsElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “It extends Outlook in a useful way without unnecessary features like campaigns, sales trends (we have that in the ERP), etc. And it's great for managing projects—without going to extremes.“ July 13, 2026 PC Petra C Operational DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “That feature was perfect for tracking time spent on calls, but it’s no longer available.“ March 30, 2026 RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LR Lubos R CFOPackaging and Containers, 51 - 200 employeesUsed the software for: More than 2 years. “It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI.“ February 26, 2026 RR Ronel R Administration staffFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not create a second and so forth deal for the same client with the same e-mail address, you must delete e-mail address and add into notes“ November 18, 2024 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 ## Showing most helpful reviews Showing 1-25 of 825 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kateřina P. marketing specialist Public Safety Used the software for: 2+ years ### "CRM that suits our small business" January 6, 2026 5.0 Pros Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. Cons I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. Review Source DJ Denis J. Sales Information Technology and Services Used the software for: 1-2 years ### ""Reliable and User-Friendly CRM"" June 11, 2025 5.0 Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. Pros I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. Cons Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing eWay-CRM We chose eWay-CRM because it offered seamless integration with Microsoft Outlook, which is central to our daily workflow. Unlike other CRMs that require switching between platforms, eWay-CRM works directly within Outlook, making it easier for our team to adopt. It also provided great value for the price, with the flexibility to customize fields and workflows without needing a dedicated IT team. The combination of functionality, usability, and affordability made it the best fit for our needs. Review Source JK Jana K. production technician Military Used the software for: 2+ years ### "Production technician" August 26, 2025 3.0 I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. Pros That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. Cons When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. Review Source AK Anna K. deputy executive Building Materials Used the software for: 1-2 years ### "Evaluation" January 28, 2026 4.0 Pros The customer can customize almost everthing to his needs. The best thing is the workflow regarding our projects. Cons everything has to be paid for (every small change is very expensive - considering that we are not sure, if it will work for us). That is what is holding us back. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing eWay-CRM because it is implemented in Outlook and because it is a czech product (better communication with the support + czech language) Review Source AS Anastasiya S. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Great experience and value " June 16, 2025 4.0 In general we like working with eWay. The software works well, the pricong is reasonable. So far so good. Pros The fact that it is integrated in the Outlook and the latest updates which make it easier to add new contacts directly from the email, no need to manually add all the details. This is really helpful. The Hub is interesting too. To store all relevant information and documents in the Hub is a great idea. Cons The export and import is slightly complicated as the data for "Company" and "Contact" is not 100% correlated. For example, only the Company section has Type option, and not the Contact. And when exporting all the contacts one has no idea if the contact is a client or a prospect or a supplier, etc. One have to go to the Company section and manually search for the company to get this info. I personally spent a lot of time trying to organize that data to use it for emailing campagn outside of eWay ( we use MailChimp). So, if this option could be simplified, it would have been just ideal. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing eWay-CRM PipeDrive does not provide integration to Outlook any more Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) It had a lot of bugs and it was quite pricy for what it was. Review Source LR Lubos R. CFO Packaging and Containers Used the software for: 2+ years ### "eWay CRM - the way, how to accelerate you business" February 26, 2026 5.0 Helpfull and friendly customer support, extensive user customization options ... all this for a reasonable price Pros The eWay-CRM system is very friendly to use, everything seems to be intuitive. It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI. Cons No idea now :-) There occured time to time an issue with the eWay addin, when Outlook rejected to launch it. With trnasfer to inline eWay verison is this point no more topical. Switched from [Databox](https://www.capterra.com/p/154024/Databox/) eWay was easier to use, integration in MS Outlook Review Source PV Petr V. Operational manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Marketing manager, hotel manager" January 7, 2026 3.0 I do not use so much because we have turned into simple business with less project plannig. So now we need just email tracking instead of deal tracking. Pros One roof, many functions under the roof. Integration to Outlook. All variuous sheets under the project. Cons if the workres do not fill the system - the proces is not must be. Task apps or ticketing systems are copeting strongly. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freelo](https://www.capterra.com/p/168910/Freelo/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing eWay-CRM outlook integration, email tracking, history of all actions Review Source LN Lenka N. ELT consultant Publishing Used the software for: Less than 6 months ### "CRM review" March 20, 2026 5.0 easy, user-friendly, intuitive, automated mail saving and attaching to the contacts, time-saving, good for work coordination particularly in a bigger team Cons Sometimes it is hard to ger oriented in all the functions and "attachments", sometimes the database of contacts keeps uploading slowly Switched from [HELIOS](https://www.capterra.com/p/10032006/HELIOS/) It lacked functions we needes, it was not possible to get a detailed ovetrall review od the business case and the customer Review Source AK Adam K. Business Development Specialist Accounting Used the software for: Less than 6 months ### "Good CRM with Outlook seamless integration" January 6, 2026 4.0 I like it, I like the way you can convert all the emails into contacts and deals. With this it is then quite simple to manage new contacts and clients Pros it is integrated to outlook - that is frankly the best thing. It is also connected to Ares so it can simply search company info just from IČO. Cons sometimes it feels a bit laggy but not a huge deal. I sometimes feel that it requires me to create the company by hand in order to convert the mail into contact but not bad. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Outlook integration and pricing was much better. Review Source Jan F. Sales Director Facilities Services Used the software for: 1-2 years ### "eWay in FM" February 12, 2026 4.0 I am fine to have such tool within my team. I am sure We are not using all functions, which is pitty. Pros integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting Cons sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM price, customization, supplier attitude .. Review Source JR Jana R. Sales Administrative Industrial Automation Used the software for: 2+ years ### "Great CRM solution for everyday business" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM helps us manage our sales process, track communication with clients, and keep projects organized. The customer support is great, and regular updates show that the software is constantly improving. Pros eWay-CRM is very intuitive and easy to use. I really appreciate the Outlook integration and the ability to keep all client and project information in one place. It saves time and makes teamwork much more efficient. Cons It takes a little time to get familiar with all the features, but once you do, the system works smoothly without any issues. Review Source MP Martin P. E-shop director Industrial Automation Used the software for: 1-2 years ### "Great CRM that makes daily work easier" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM has made managing clients, emails, and projects much easier. The support team is responsive, and regular updates keep improving the system. Pros eWay-CRM is easy to use and perfectly integrated with Outlook. It helps us keep all customer and project information in one place, saving time and improving team collaboration. Cons It takes a bit of time to explore all the features at first, but once you get used to it, everything works smoothly. Review Source AG Alexandra G. KAM Education Management Used the software for: 2+ years ### "CRM review" March 18, 2026 4.0 Overall, my experience with eWay-CRM has been positive, particularly in terms of usability and clarity. However, I would appreciate more advanced and progressive features, such as enhanced reporting, updated statistics, and additional functionalities that reflect modern CRM standards and evolving business needs. Pros The system is fast, intuitive, and well-organized, which makes it easy to navigate and use on a daily basis. The overall structure is clear and logical, allowing for efficient work with minimal confusion. It supports productivity and helps streamline routine CRM tasks effectively. Cons At the moment, I am experiencing an issue with the web version not saving newly created cases, which significantly limits usability. While this may be a temporary or technical issue, it affects workflow reliability and creates uncertainty when working with new data entries. Review Source TŠ Tereza Š. project manager Business Supplies and Equipment Used the software for: 2+ years ### "Clear and reliable tool for everyday work" December 2, 2025 4.0 Overall I am very satisfied with eWay. The system is clear and easy to navigate, tasks work reliably, and I use it on a daily basis. The only minor issue is slower performance when there are many records in the diary, but everything else is positive. Pros What I liked most about eWay CRM is how clear and intuitive it is. The interface is easy to use, tasks and related workflows work reliably, and I can find everything quickly. It helps me stay organized and work efficiently every day. Cons What I like least about eWay CRM is that it can be a bit slower at times, especially when there are many diary records or several users are working at once. It does not happen often, but in those moments the work feels less smooth. Review Source VR Verified Reviewer Project Manager Information Technology and Services Used the software for: 2+ years ### "great new features + connection with MS apps" December 12, 2025 5.0 Pros For me, eway is still a very powerful tool in my daily operations. With new released features like Calendar integration or others, it safes even more of my time that I can now spend on different tasks. Cons What I was missing is already there, at the moment, I do not have any issues to mention at all. Everything is ok. Review Source IŠ Irena Š. Manager of preparation and implementation of orders Oil & Energy Used the software for: 2+ years ### "6 years of user experience" November 24, 2025 5.0 eWay-CRM is an intuitive CRM system that will be appreciated by companies working with Outlook. The advantage is simple deployment and integration into a familiar environment, which saves time and training costs. If you are looking for a CRM that seamlessly integrates with emails and projects, eWay-CRM is a very strong choice. Pros Easy sharing: emails, contacts and projects can be shared within the team Automation: convert emails into opportunities, contacts or projects; AI functions for message summarization Cons More suitable for companies that use Outlook – it is not as versatile on its own. For projects, we lack the ability to create folders in documents. Review Source BK Bailey K. IT Manager Food & Beverages Used the software for: 6-12 months ### "Reliable CRM for Outlook Users" December 2, 2025 5.0 eWay-CRM works well for teams that rely on Outlook. As an IT Manager, I find it easy to roll out and simple for users to learn because it fits right into the tools they already use. Day to day work like sharing emails, tracking tasks, and managing customer info becomes smoother. Pros I like that it runs directly inside Outlook, so people don’t need to switch apps. Sharing emails, contacts, and project details is quick for the whole team. Setup is fast, and the automations help turn emails into deals or tasks without extra steps. Cons The online version feels less clear than the desktop app. Customization takes time for users who are not technical. Some simple features, like creating folders inside project documents, are still missing. Review Source SA Sofia A. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Simple, Practical, and Very Effective" October 16, 2025 5.0 My experience with eWay-CRM has been very positive. It’s simple to use, easy to understand, and really helps me keep everything organized. I enjoy working with it every day because it saves time and makes my job easier Pros What I like most about eWay-CRM is its simplicity and user-friendliness. It’s incredibly easy to navigate, and even new users can quickly understand how everything works. It has really helped streamline my work and save time. Cons Honestly, I like everything about eWay-CRM. It’s a great tool that’s simple to use, very practical, and helps keep everything organized. I haven’t found anything I would change so far — it does exactly what I need it to do Review Source PZ Pavel Z. Project Manager Industrial Automation Used the software for: 2+ years ### "Daily life with eWay" February 16, 2026 5.0 open new company, start offers and opportunities, cycles of project, marketing capaign, assigment of tasks Pros Project section and offers and opportunities. Cons none, I like all. Review Source DD Daniel D. Trader Mining & Metals Used the software for: 1-2 years ### "Work efficiency with eWay-CRM." January 6, 2026 5.0 Working with eWay-CRM has helped me streamline and streamline my email work and improve my marketing capabilities. It helps me quickly filter customers based on various criteria. Pros Connection with MS Outlook. Intuitive control. Value for money. Team collaboration options - the ability to monitor the team's work and respond immediately. Cons At the beginning, Outlook froze for a moment while saving the message to eWay-CRM, but this was resolved after consulting with the technicians and it is now working properly. Review Source OB Olga B. sales Construction Used the software for: 2+ years ### "100% of satisfaction" August 6, 2025 5.0 Pros Perfect overview of project progress, ability to continuously clean up colleagues' messages, overview of emails and documents under one opportunity number. Cons I have no comments, it's perfect. It took me several weeks to learn how to work in e-way. Quite similar to Excel, if a person knows the basics of Excel, they will quickly find their way around e-way.. Review Source VR Verified Reviewer Ownet Professional Training & Coaching Used the software for: Less than 6 months ### "Greart Crm" December 30, 2025 5.0 Pros The seamless Outlook integration and user-friendly interface are highly commendable, making this the most effective CRM I've utilized throughout my extensive experience with such systems. Cons Needs more intergratoons to other systems .. Review Source FB František B. Sales and technical manager Machinery Used the software for: 2+ years ### "Eway review" November 13, 2025 4.0 Good, I am happy with it over all, also the support is quite nice and it is not a problem to discuss some changes Pros Ease of use (the management of opportunities) and integration into the Outlook - option to transform the events into diary Cons Some details in compatibility when transforming the opportunity to project - for example the category; Also the mobile app is not matching in the user - friendliness and it is not usable for me, even though I would use it Review Source LJ Ladislav J. Seller. Machinery Used the software for: 2+ years ### "Manage contacts in opportunities." September 28, 2025 5.0 I can search for information in opportunities based on multiple parameters: name, city, phone number... I am always satisfied with the customer support. Pros The ability to store information about my customers in opportunities and then easily search for them. Cons I don't see any disadvantages in my real-world use. I don't see any disadvantages in my real-world use. Review Source MB Marc-André B. Sales Representative Business Development Oil & Energy Used the software for: I used a free trial ### "Very good customer experience" November 18, 2025 5.0 Even though I haven't been using eWay-CRM for very long, I find it to be an important tool in my work. Pros What I like about the CRM is the integration with Outlook and the ease of use; it's fast and functional. Cons It would be really appreciated if there were a tool to help us with planning and tracking customer visits on the road Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.