--- title: "eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eWay-CRM the right CRM solution for you? Explore 825 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152769/eWay-CRM/reviews/" page_type: "reviews" language: "en" --- eWay-CRM 4.5 (825) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of eWay-CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews PA Peter M. A Head of Development and ProjectsElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “It extends Outlook in a useful way without unnecessary features like campaigns, sales trends (we have that in the ERP), etc. And it's great for managing projects—without going to extremes.“ July 13, 2026 PC Petra C Operational DirectorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “That feature was perfect for tracking time spent on calls, but it’s no longer available.“ March 30, 2026 RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LR Lubos R CFOPackaging and Containers, 51 - 200 employeesUsed the software for: More than 2 years. “It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI.“ February 26, 2026 RR Ronel R Administration staffFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not create a second and so forth deal for the same client with the same e-mail address, you must delete e-mail address and add into notes“ November 18, 2024 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 ## Showing most helpful reviews Showing 1-25 of 825 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kateřina P. marketing specialist Public Safety Used the software for: 2+ years ### "CRM that suits our small business" January 6, 2026 5.0 Pros Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. Cons I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. Review Source AK Anna K. deputy executive Building Materials Used the software for: 1-2 years ### "Evaluation" January 28, 2026 4.0 Pros The customer can customize almost everthing to his needs. The best thing is the workflow regarding our projects. Cons everything has to be paid for (every small change is very expensive - considering that we are not sure, if it will work for us). That is what is holding us back. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing eWay-CRM because it is implemented in Outlook and because it is a czech product (better communication with the support + czech language) Review Source JK Jana K. production technician Military Used the software for: 2+ years ### "Production technician" August 26, 2025 3.0 I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. Pros That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. Cons When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. Review Source RK Robert K. Senior consultant Information Technology and Services Used the software for: 2+ years ### "EDISS - marking" October 17, 2025 4.0 I have experience with other CRM systems too and eWay is easier for modifying forms, adding new downlist and more intuitive for users' work. Pros I like eway-crm mobile app. I have all clients' contacts immediately when I need them or if clients call me I see who it is. Cons In the mobile version of eWay, there were missing some features that were in the PC version. It limited me in my work, I was in the field. Switched from [TrackStar Time Tracking](https://www.capterra.com/p/10010765/TrackStar-Time-Tracker/) It was more address book, not a project system Review Source LR Lubos R. CFO Packaging and Containers Used the software for: 2+ years ### "eWay CRM - the way, how to accelerate you business" February 26, 2026 5.0 Helpfull and friendly customer support, extensive user customization options ... all this for a reasonable price Pros The eWay-CRM system is very friendly to use, everything seems to be intuitive. It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI. Cons No idea now :-) There occured time to time an issue with the eWay addin, when Outlook rejected to launch it. With trnasfer to inline eWay verison is this point no more topical. Switched from [Databox](https://www.capterra.com/p/154024/Databox/) eWay was easier to use, integration in MS Outlook Review Source MK Miroslav K. Sales manager Business Supplies and Equipment Used the software for: 1-2 years ### "CRM CNC INAXES" October 17, 2025 4.0 Even after a year of use, I haven't gotten to the point where I'm used to switching between windows individually. Pros linking individual data and searching for them together, filtering allowing you to find the desired result very precisely Cons searching in files and the need for precise diacritics when entering, unintuitive control of individual pop-up windows Switched from [IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) I changed the employer where I work now, I used to work with IBM Notes, but that option is not available. Review Source LN Lenka N. ELT consultant Publishing Used the software for: Less than 6 months ### "CRM review" March 20, 2026 5.0 easy, user-friendly, intuitive, automated mail saving and attaching to the contacts, time-saving, good for work coordination particularly in a bigger team Cons Sometimes it is hard to ger oriented in all the functions and "attachments", sometimes the database of contacts keeps uploading slowly Switched from [HELIOS](https://www.capterra.com/p/10032006/HELIOS/) It lacked functions we needes, it was not possible to get a detailed ovetrall review od the business case and the customer Review Source MC Marie C. CEO Construction Used the software for: 1-2 years ### "Great For Those Who Live In Outlook" October 14, 2025 5.0 Super simple to set up, super intuitive design, love that it looks for leads within your own in box, keeps everything organized and is a single source of truth. Pros It is so incredibly easy to use because of its deep connection with outlook. No more missing contacts or loading to a separate system. Great value for the money and perfect for any small business. Cons Nothing. I have tested everything and cannot find one issue. Other CRMS are too clunky, have too much. This is easy breezy. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Better outlook and QBO integrations. Easy to set up and deploy. Review Source PV Petr V. Operational manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Marketing manager, hotel manager" January 7, 2026 3.0 I do not use so much because we have turned into simple business with less project plannig. So now we need just email tracking instead of deal tracking. Pros One roof, many functions under the roof. Integration to Outlook. All variuous sheets under the project. Cons if the workres do not fill the system - the proces is not must be. Task apps or ticketing systems are copeting strongly. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freelo](https://www.capterra.com/p/168910/Freelo/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing eWay-CRM outlook integration, email tracking, history of all actions Review Source Jan F. Sales Director Facilities Services Used the software for: 1-2 years ### "eWay in FM" February 12, 2026 4.0 I am fine to have such tool within my team. I am sure We are not using all functions, which is pitty. Pros integration in Outlook MS Office, web interface, look of the CRM, connecting to public database, selecting Cons sometime support from the supplier, we have special custom settings and default reports at eWay cannot be used for them Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM price, customization, supplier attitude .. Review Source JR Jana R. Sales Administrative Industrial Automation Used the software for: 2+ years ### "Great CRM solution for everyday business" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM helps us manage our sales process, track communication with clients, and keep projects organized. The customer support is great, and regular updates show that the software is constantly improving. Pros eWay-CRM is very intuitive and easy to use. I really appreciate the Outlook integration and the ability to keep all client and project information in one place. It saves time and makes teamwork much more efficient. Cons It takes a little time to get familiar with all the features, but once you do, the system works smoothly without any issues. Review Source MP Martin P. E-shop director Industrial Automation Used the software for: 1-2 years ### "Great CRM that makes daily work easier" October 30, 2025 4.0 Overall, I’m very satisfied. eWay-CRM has made managing clients, emails, and projects much easier. The support team is responsive, and regular updates keep improving the system. Pros eWay-CRM is easy to use and perfectly integrated with Outlook. It helps us keep all customer and project information in one place, saving time and improving team collaboration. Cons It takes a bit of time to explore all the features at first, but once you get used to it, everything works smoothly. Review Source JV Jan V. Project manager, technický ředitel Civil Engineering Used the software for: 2+ years ### "Recenze Jan Valka" July 1, 2025 4.0 Pros Email storage, management and assignment of individual projects to individual designers. Managing attendance and storing contacts within the company, having everything in one place. Cons I don't think I can think of anything yet. For what we use CRM for, its functions are sufficient. I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example. Review Source TŠ Tereza Š. project manager Business Supplies and Equipment Used the software for: 2+ years ### "Clear and reliable tool for everyday work" December 2, 2025 4.0 Overall I am very satisfied with eWay. The system is clear and easy to navigate, tasks work reliably, and I use it on a daily basis. The only minor issue is slower performance when there are many records in the diary, but everything else is positive. Pros What I liked most about eWay CRM is how clear and intuitive it is. The interface is easy to use, tasks and related workflows work reliably, and I can find everything quickly. It helps me stay organized and work efficiently every day. Cons What I like least about eWay CRM is that it can be a bit slower at times, especially when there are many diary records or several users are working at once. It does not happen often, but in those moments the work feels less smooth. Review Source FK Flore K. Compliance Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Simple CRM that keeps our records clean and traceable" December 3, 2025 5.0 eWay-CRM helps me keep customer records, communication, and project data in one controlled place. Since it runs inside Outlook, it’s easy for the team to follow consistent processes without switching tools. The audit trail for emails and tasks makes reviews smoother, and onboarding new users doesn’t take long. Pros The Outlook integration keeps all communication tied to the right client record, which helps with internal audits. Sharing emails, tasks, and documents is straightforward, so it’s easier to track who handled what. Setup is quick, and the automations reduce manual updates. Cons The online version is not as clear as the desktop app and slows down some checks. Customization takes time for new users, and simple features like creating folders in project documents are still missing. Review Source IŠ Irena Š. Manager of preparation and implementation of orders Oil & Energy Used the software for: 2+ years ### "6 years of user experience" November 24, 2025 5.0 eWay-CRM is an intuitive CRM system that will be appreciated by companies working with Outlook. The advantage is simple deployment and integration into a familiar environment, which saves time and training costs. If you are looking for a CRM that seamlessly integrates with emails and projects, eWay-CRM is a very strong choice. Pros Easy sharing: emails, contacts and projects can be shared within the team Automation: convert emails into opportunities, contacts or projects; AI functions for message summarization Cons More suitable for companies that use Outlook – it is not as versatile on its own. For projects, we lack the ability to create folders in documents. Review Source AB Alena B. HR Packaging and Containers Used the software for: 2+ years ### "The Main System for Everyday Work" March 24, 2026 5.0 We use eWay on a daily basis. It is our main system in which we record everything related to our company. Pros The way the system works and how all the information and projects are kept together. Cons Sometimes the system is slow. Review Source LP Lukas P. Energy ingeneer Architecture & Planning Used the software for: 2+ years ### "My experience with CRm" September 12, 2025 5.0 We have been working in CRM for a long time, but we mainly use it as a database of projects, work, and tasks. Pros I generally like the clarity and ease of work in CRm. The system is very easy to navigate, monitor the progress of assigned tasks, and generally know the activities (tasks) of other colleagues. Cons No complaints. In the beginning, we had some problems with the steps of individual tasks, but with support, we were able to set it up to suit us. Review Source ZS Zbynek S. Designer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "eWay-CRM Add-on Review" June 13, 2025 5.0 Overall, together with the newly introduced browser access, I rate it positively and I don't know of such widespread competition as this add-on. Pros It is easy to use and very user friendly. I am just a non-power user, but we have been using this add-on as a company for several years without any major problems. Cons Sometimes it takes a long time for some data to load. However, this may be an internal situation.... Review Source DD Daniel D. Trader Mining & Metals Used the software for: 1-2 years ### "Work efficiency with eWay-CRM." January 6, 2026 5.0 Working with eWay-CRM has helped me streamline and streamline my email work and improve my marketing capabilities. It helps me quickly filter customers based on various criteria. Pros Connection with MS Outlook. Intuitive control. Value for money. Team collaboration options - the ability to monitor the team's work and respond immediately. Cons At the beginning, Outlook froze for a moment while saving the message to eWay-CRM, but this was resolved after consulting with the technicians and it is now working properly. Review Source BB Brandon B. Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Eway for project management" February 20, 2026 4.0 It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience. Pros It links up with my e-mails make it easy to track project input from different sources. The user interface is user friendly once you start using it. Cons When tasks that are not related to a project are automatically linked to a project. When eway fails to sync with your e-mails or project you can work off line and your updates are not updated with other collegues. Review Source AO Anna O. Project Manager Machinery Used the software for: 2+ years ### "Use CRM - save your life " February 2, 2026 4.0 As a company with specific needs, we are overall satisfied. The reason why we use is that we monitor exactly values like before but in different view. Pros simplicity of the tool, it´s working really intuitive and it´s scalable, but depend on values and data which you are monitoring. Cons online web version - our company is actually using outlook version, so to switch to the web will be difficult. Review Source FB František B. Sales and technical manager Machinery Used the software for: 2+ years ### "Eway review" November 13, 2025 4.0 Good, I am happy with it over all, also the support is quite nice and it is not a problem to discuss some changes Pros Ease of use (the management of opportunities) and integration into the Outlook - option to transform the events into diary Cons Some details in compatibility when transforming the opportunity to project - for example the category; Also the mobile app is not matching in the user - friendliness and it is not usable for me, even though I would use it Review Source KŁ Karolina Ł. customer services Automotive Used the software for: 2+ years ### "A programme that makes everyday office work easier" July 1, 2025 5.0 I am generally satisfied, I have no complaints, work very well on it, I can find whatever I wants and filter everything I need. Pros that I can filter what I need to do, quickly search for things, write down notes to individual customers. Cons When I enter a new customer and then want to check whether I have already saved them, it does not show me, and then I have to close the eway-CRM and open it again to see new customer Review Source DK Dana K. Marketing Manager Building Materials Used the software for: 2+ years ### "Evaluation of CRM tools eWay" July 25, 2025 5.0 Complex applications makes the work of sales and marketing easier, all data is in one place, available also outside the office. Thanks to the individual setup exactly for our needs, it is a key tool for the sales department. Pros Integration with Outlook, Clarify of information, interconnection of the sub-modules, User-friendliness, the possibility of administration online, strong support background Cons changeover to the online environment - the desktop version of eway will be discontinued, outlook and eway separation in online version Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.