# Page 12 | eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is eWay-CRM the right CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152769/eWay-CRM/reviews

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eWay-CRM

4.5 (822)

[View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 4th, 2026

# Page 12 - Reviews of eWay-CRM

## Showing most helpful reviews

Showing 276-300 of 822 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AK

Agnes K.  
Back office assisstant part-time job  
Human Resources  
Used the software for: Less than 6 months

### "Overall, I am satisfied with e-way"

September 18, 2024

4.0

Pros

It is easy to use and understand, with a logical structure of options

Cons

Sometimes it loads data slowly and sometimes freezes

Review Source

SJ

Stiva J.  
Managing Partner  
Human Resources  
Used the software for: 2+ years

### "eWay is the TOP CRM solution on the market!"

June 14, 2024

5.0

The system is comprehensive and can be easily customized. Even with very frequent system updates, eWay CRM is a stable system. In practice, we hardly solve technical problems of the system. Therefore, the company and the system appear to be robust in the area of ​​IS/IT. The people in the company are nice.

Pros

Simplicity and flexibility of the system.

Cons

The company could provide consulting services before and during system deployment.

Reason for choosing eWay-CRM

eWay CRM is directly connected to MS Office, at first glance it is a professional solution, a technically clean and elegant solution that does not pretend or disguise anything.

Review Source

MF

Meik F.  
CEO  
Human Resources  
Used the software for: Less than 6 months

### "My first Time with eWay-CRM"

June 27, 2024

5.0

We tested much veveral CRM Systems but this now is perfect

Pros

The integration inmy office and outlook seems perfect

Cons

nothing, all what it have is perfect for my work

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing eWay-CRM

seemless integration in outlook and perfect combination to our other system

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

seemless integration in outlook and no break in our systems

Review Source

PS

Petr S.  
service technician  
Medical Devices  
Used the software for: 1-2 years

### "Honest opinion"

July 16, 2024

2.0

Pros

Nothing comes to mind.

Cons

For me, E-way CRM is not very clear and intuitive. On a small laptop monitor, I constantly have to zoom in, zoom out, and move windows around. I am always missing a part of the workspace. I often have to reinstall the entire Outlook plus Eway for it to work correctly again. And most importantly, it significantly slows down Outlook during startup.

Review Source

MK

Miloš K.  
sales manager  
Medical Devices  
Used the software for: 2+ years

### "my view on the use of e-Way"

July 3, 2024

4.0

suitable helper for checking, entering, monitoring entered projects

Pros

project planning and monitoring, customer database

Cons

I have no negative experience with using e-Way

Review Source

MK

Marie K.  
Financial manager  
Human Resources  
Used the software for: 2+ years

### "BL4U/SELY Review"

June 3, 2024

5.0

I am very satisfied with eWay. It's an easy-to-use Outlook add-in that's very smart and helpful when you need to save emails, files, and keep track of deadlines. Great when multiple people need to work with one file - there is a versioning option.

Pros

It is easy to use. It is easy to implemented and it is very user friendly. eWay - CRM is oriented on customer. The support is very helpfull.

Cons

The necessity of frequent updating of the entire eWay, sometimes it gets stuck in the work.

Reason for choosing eWay-CRM

Eeasy, user friendly, cheap, adjustable as needed

Review Source

MP

Milan P.  
marketing manager  
Machinery  
Used the software for: 2+ years

### "excelent value for money"

May 27, 2024

5.0

My overall experience with eWay-CRM has been exceptionally positive. The system is highly intuitive and seamlessly integrates with Outlook, making it easy to manage our sales pipeline. Its comprehensive features for contact management, deal tracking and project management have streamlined our workflow and improved our sales efficiency. Additionally, the customer support team is responsive and helpful, ensuring any issues are promptly resolved.

Pros

I highly recommend e-Way for sales tracking and lead management. It has transformed our sales process with its user-friendly interface, comprehensive features, and seamless integrations. e-Way is a game-changer for any sales team.

Cons

Repoting seems to be a little bit complicated.

Alternatives considered

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Reason for choosing eWay-CRM

user-friendly interface, seamless integrations - excellent value for money

Review Source

LG

Lenka G.  
Sales Director  
Human Resources  
Used the software for: 1-2 years

### "Feedback for eWay"

June 10, 2024

3.0

Pros

Speed, connectivity, service - that eway provide

Cons

Unnecessarily memory/device intensive. Frequent and long updates.

Review Source

LD

Lenka D.  
sales manager  
Chemicals  
Used the software for: 2+ years

### "eWay-CRM Review"

June 14, 2024

5.0

Pros

We like mobil application for whole sales team most.

Review Source

MŠ

Markéta Š.  
Assistant to Sales Director  
Chemicals  
Used the software for: 2+ years

### "Sev Marketa"

June 14, 2024

5.0

Pros

Ease of use, practicality, simplicity,

Cons

eWay-CRM is great as it is.

Review Source

MŠ

Martin Š.  
Sales Director  
Renewables & Environment  
Used the software for: 2+ years

### "Complex CRM"

May 27, 2024

5.0

Pros

Easy to use. Implemented in MS Outlook.

Cons

Nothing

Review Source

MB

Michal B.  
finance  
Accounting  
Used the software for: 1-2 years

### "CRM review"

June 10, 2024

1.0

idea is good, functionality (for my purpose OK), but due to problems (mentioned above) is experience completelyy negative

Pros

task management and reminds reports from meetings

Cons

system is not stable eway has a lot of requirements on PC quality system slow down all jobs in outlook eway require too many upgrades

Review Source

TP

Tomáš P.  
head of sales department  
Wholesale  
Used the software for: 2+ years

### "Nice add on into MS Outlook "

May 10, 2024

4.0

Give us - mainly our sales people nice overview about every sale case, easily can add all documents, info´s about customer, each sale cases,

Pros

Nice integration to MS Outlook, there is no request for more activity, you easily work in MS Outlook and add all importatnt info´s into eWay CRM. Also nice connectivity with our accountant database

Cons

there is no mo complaints, maybe a large volume of backup

Reason for choosing eWay-CRM

First version of CRM wasn´t add on, so there was a problem to type all info again, if crm is not done as add on to email client, it doesn´t make a sense to have it ..

Review Source

PŠ

Petr Š.  
Business manager  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Great CRM for business company"

June 5, 2024

4.0

very well designed, easy to use, clear,

Pros

overview, entering important information for colleagues, displaying e-mails.

Cons

the complexity of connecting to the next email.

Review Source

JT

Jaroslav T.  
sales representative  
Industrial Automation  
Used the software for: 2+ years

### "Good aplication"

May 27, 2024

5.0

Pros

Easy to control and use, acceptable user settings

Cons

I did not find any disadvantages of this software.

Review Source

PS

Petr S.  
salesman  
Wholesale  
Used the software for: 2+ years

### "eWay review"

May 9, 2024

5.0

very easy to use, good connection with MS Outlook

Pros

easy to use and work with it, good structure

Cons

not possible to add a meeting to 2 or more opportunities not possible to add multiple documents in one step would be nice if the status changes automatically when turned from Quote to Order now it is necessary end manually "follow the quote"

Switched from

[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)

company change, the previous company worked with SP here in Ruml with eway

Review Source

JLE

John Lemuel E.  
Student  
Civil Engineering  
Used the software for: I used a free trial

### "The Email Campaign Management in eWay-CRM"

April 9, 2023

5.0

Pros

eWay-CRM appears to be a comprehensive and versatile customer relationship management software that offers a wide range of features to help businesses manage their customer data, tasks, projects, and marketing campaigns effectively. Some of the features that stand out are its task management capabilities, project planning/scheduling, contact database, engagement tracking, and email campaign management.

Cons

eWay-CRM offers many features and functionalities, which could make it difficult to navigate or overwhelming for some users. It might take some time for users to learn how to use the software effectively.

Review Source

CW

Colin W.  
Franchise Principal  
Financial Services  
Used the software for: 2+ years

### "Exceptional value for money when comparing the features. Especially for the lifetime licence. "

May 3, 2023

5.0

Great service, convenient and value for money.

Pros

Extremely convenient despite the broad array of features.

Cons

I find some of the customizations a little challenging to achieve exactly what I was hoping for.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing eWay-CRM

The convenience, integration with outlook. Once all the features were considered on the other products, you need to be at the top tiers and then the price comparison isn't a comparison.

Review Source

MS

Martin S.  
sale manager  
Machinery  
Used the software for: 2+ years

### "Experience with eWay"

May 3, 2024

4.0

We only use Eway to a small extent of its capabilities. I am sure that it can provide our needs in case of company growth and CRM software requirements.

Pros

Integration of eWay into Outlook. Easy data transfer between these programs. Creating Opportunities from Email. Easy archiving of Mail to Opportunity/Project.

Cons

I'm not aware of a more serious deficiency

Review Source

JS

Jason S.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "eWay is the only Contact Management Software to Consider for a Law Practice"

March 28, 2024

5.0

With the loss of business contact manager via outlook, eWay has been the only software we have found that will do what a small and very busy law practice will need to use!

Pros

The way you can seamlessly sync all contacts, tasks, emails and anything else going on with a specific case. This is really important for a small law firm as I (the paralegal) can keep our clients up to date on the status of their case by seeing what I or the Attorney I work for have completed (tasks) and what has been done as far as communication with clients and opposing parties (emails) all in one easy to use system. Cannot recommend them enough. After dealing with QuickBooks support for 6 months, I truly appreciate the level of customer service eWay provides and does not stop until all issues have been resolved. Even when the issue is on our end they attempt to fix or point out potential problems with our system.

Cons

The only Con I had was knowing when eWay had a new update, but I expressed a desire to be emailed when new updates are released and within a release or two I started getting emails to inform me of a new update! So no more Cons with eWay.

Switched from

[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)

They discontinued that application (Microsoft Business Contact Manager) and never implemented a replacement.

Review Source

fN

flore N.  
accounting  
Accounting  
Used the software for: Less than 6 months

### "eway-crm, un outils clair et bien pour le suivi de sa stratégie marketing"

January 10, 2024

5.0

nous avons fait un grand pas dans la stratégie marketing et je suis très content d'avoir découvert cet outils magnifique qui m'aide au quotidien

Pros

de toutes les fonctionnalité existantes dans cette application, celle qui me semble meilleures est la récupération des leads. car cela donne des opportunité de les avoir en clients dans les prochaines étapes

Cons

Au début on pourrait se perdre mais après une bonne dose de formation il est agréable de l'utiliser

Review Source

NW

Nick W.  
Freelance  
Information Technology and Services  
Used the software for: 2+ years

### "Remote freelance consulting user"

May 4, 2022

5.0

Solid and feaure rich CRM, well planned with minimal "bugs" - that I had expeienced. With timely and responsive supported from online FAQs and reliable knowledgable personnel when needed. Overall gets my vote as an Excellant CRM!

Pros

Since the begining it has been a well thought out intuitive CRM system that over the period of use has been updated and improved based on user feedback to ensure E-Way continues to provide advanced useful features. The software is intuitive with tools and features well placed on-screen's real-estate.

Cons

Perhaps more integration between Account and Contacts WRT the account's contact profile management wrt internal circle of politics! Since major account management heavily relies on the interaction between internal managers to progress deals and projects.

Reason for choosing eWay-CRM

Basically less complicated and competitively priced! Whilst offering a feature rich CRM fit for my purposes.

Review Source

Cedeno A.  
.NET Software Engineer  
Marketing and Advertising  
Used the software for: 2+ years

### "Why I Prefer eWay-CRM"

June 29, 2023

4.0

eWay-CRM allows me to save time by automating over 80% of manual business processes from project management, eCommerce to issue tracking.

Pros

eWay-CRM has improved ROI by centralizing project management, CRM, contact database and eCommerce tools.

Cons

It was quite daunting to customize all features during initial setup.

Review Source

DB

Douglas B.  
Owner / Sales Engineer  
Utilities  
Used the software for: 1-2 years

### "Tied at the Hip with Outlook"

October 28, 2021

4.0

I've deployed eWay with 2 of our 3 salesmen. Still trying to get a feel for full extent to which we will utilize it. Eventually, will deploy it to the newer, third salesman -- but not sure that he will utilize. I was disappointed with custom report capability (without SQL programming), but when I learned to use the filters, my needs were met (for now). eWay offered to do the custom programming for a fee, but the bennefit didn't justify the cost. Overall, I appreciate the close integration with Outlook and, at the end of the day, that is what prompted me to select eWay over other alternatives.

Pros

We absolutely wanted (and found) an add-in to Outlook that would prompt for Sales Lead association upon sending an email. We can go about our normal business and it will prompt us for association -- as long as the contact is in the database.

Cons

Cost is higher than expected....but partly because I have to pay for extra storage. - When we associate an email (or email chain) with a Sales Lead, all of the messages with that lead are stored on eWay. - The problem is that we send and receive many large attachments. - We wish there was a way to not store attachments.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Nimble](https://www.capterra.com/p/123032/Nimble/)[Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)[iGlobe CRM for Office 365](https://www.capterra.com/p/136551/iGlobe-CRM-for-Office-365/)

Reason for choosing eWay-CRM

I liked the outlook integration...it didn't force me to change the way I took care of email.

Review Source

Response from eWay System

November 1, 2021

Hello Douglas, thank you for the review. We are happy for your feedback! Team eWay

VR

Verified Reviewer  
Graphic Designer  
Graphic Design  
Used the software for: 2+ years

### "My Review for eWay-CRM "

June 26, 2023

5.0

It centralize customer data in one place that makes it easy to make informed decisions.

Pros

With eWay-CRM, I am in a better situation to customize and send high volume outbound marketing emails.

Cons

It’s been three years ever since I implemented eWay-CRM and I barely encounter flaws.

Review Source

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