# Page 14 | eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is eWay-CRM the right CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Page 14 - Reviews of eWay-CRM ## Showing most helpful reviews Showing 326-350 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jainz J. Business Development Specialist Market Research Used the software for: Less than 6 months ### "A CRM that had the potential but is not accessible due to the cost." November 29, 2022 5.0 has a really good potential, but it's limited by the poor onboarding experience and additional paid customer support Pros the integration with office 365 and outlook Cons lack of features and the pricy cost along with the sneaky cash brags like the additional cost of email campaigns that the competition is offering for free along with their subscription. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Review Source MM Martin M. Manager Airlines/Aviation Used the software for: 2+ years ### "Good CRM linked to Outlook MS Office" March 20, 2023 5.0 definitely it is handy tool where to store all your sale activities and sort it by customers, countries or whatevere... Pros i am happy with eWay at all, becuase collect date in already used program like outlook is nice to have all in one place. Cons Sometimes it is not so fast but positives are higher then speed. But speed could be hopefully improved soon more and more Reason for choosing eWay-CRM linked to Outlook, Czech product and quality Review Source LD Libor D. Mills Design Mechanical or Industrial Engineering Used the software for: 2+ years ### "Review of eWay-CRM" March 22, 2023 5.0 Pros At eWay-CRM, we appreciate the clarity of business cases, the possibility of sorting offers according to various criteria for further analysis. Cons Some system settings could be clearer for the user, especially the workflow scheme is complicated to set. Reason for choosing eWay-CRM I can't say, I wasn't there to choose the product. Review Source Emmanuel B. Ceo Internet Used the software for: 1-2 years ### "Deal management " December 22, 2023 3.0 Good but hard to manage pipeline and leads Pros Ease of use and integration with outlook Cons Deal management and pipeline management Review Source AZ Allen Z. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great system if you have ample time to spend communicating with eWay support" September 22, 2020 4.0 eWay helped us to organize our contacts and prospects with in such a way where we can manage and track our recurring outreach to the clients. Pros Integration with Outlook making interaction with eWay similar to how one navigates Outlook. Most outlook plugins I use or had tried take a significant performance tall on Outlook, but eWay is barely noticeable after initial startup time. Once or twice a week eWay seems to be bringing outlook to a halt but Outlook restart remedies this situation. If you have a simple "how to" or "why not working" question you can expect a relatively prompt (2 - 12 hour) response. Cons 1\. the tutorials and eWay admin configuration screens refer to the same modules and objects within eWay by different names make understanding of the explanations confusing. 2. eWay does not support a concept of working with your company's global, centralized and shared contract database that is supported by MS Exchange via shared public contact(s) folders. Thus, every contact change made by one eWay user has to synchronized to all other users's MS Exchange's personal contact folders. 3. If you are reaching out to eWay to have them set up of repair not-working functionality expect to sent week on sending and reseeding your emails asking eWay to give you at least any response. Reason for choosing eWay-CRM outlook integration and price Review Source Rupert T. Zoho Developer Computer Software Used the software for: I used a free trial ### "The Customizable CRM Platform That Meets Your Business Needs" April 29, 2023 5.0 My overall experience with setting up eWay-CRM for the client was highly favorable. The platform's installation and configuration were straightforward, and the wealth of customization options empowered me to adapt the platform to the client's unique requirements. Although certain advanced features might demand supplementary training or assistance, I believe eWay-CRM is an excellent option for any organization seeking a customizable and user-friendly CRM platform Pros Among the aspects I appreciated most when implementing eWay-CRM for a client was the seamless installation and configuration process. The platform's setup wizard proved to be user-friendly and intuitive, making the installation swift and hassle-free. Moreover, the integration with Microsoft Outlook facilitated the setup and customization of the client's email and calendar integration.Additionally, I found the extensive customization options offered by eWay-CRM to be truly commendable. The ability to adapt the platform to the distinct needs and workflows of the client was a significant advantage. Consequently, I managed to create tailor-made fields, views, and workflows that impeccably catered to the customer's specifications Cons In line with my experience utilizing the platform, I faced no substantial challenges or setbacks during the eWay-CRM setup for the client. Nonetheless, I observed that some of the more sophisticated customization options could be slightly intricate for non-technical users. As a result, it might necessitate some guidance or training to ensure these features are configured accurately and function as intended Review Source JB Jim B. Owner Insurance Used the software for: 6-12 months ### "Why eWay-CRM?" March 28, 2022 5.0 eWay-CRM has done exactly what I had hoped/expected that a good program would accomplish for me in terms of organizing, retaining, recalling important contact data and information; it has improved my interaction with and efficient use of MS Outlook and Office, thereby smoothing my processes and routines; and I am looking for significant email marketing results to materialize from its optional marketing add-on. Pros Virtually limitless customization options, and normally easy to accomplish. I like the ability arrange the views according to my desired (economy of) placement. The Search and Bulk Change functions respond very rapidly. The ability to export contact data and notes, etc. is very attractive for HIPAA compliance and retention purposes. Ditto the ability to attach all kinds of interactions and documents to specific clients is excellent. And the price--is very reasonable for all the value, AND THE SUPERB TECH SUPPORT PROVIDED so cheerfully and rapidly! Cons I think that the email marketing templates' designs could be expanded and enhanced, and the actual customization tips/instructions could be expanded and in some cases more clear. Reason for choosing eWay-CRM The value proposition. I think I receive a lot of value for the "price of admission". Switched from [InfoFlo](https://www.capterra.com/p/96628/InfoFlo/) Expanded features and usage. Review Source AL Andre L. IP Telephony Specialist Telecommunications Used the software for: 2+ years ### "The best BCM replacement available" October 26, 2021 5.0 I was hesitant to use eWay since I had never heard of them, but I made the move with the free version to test it and then to the premium version almost immediately because it really fills the needs for my business. The before and after sales support are beyond excellent. I know this sounds like a paid review, but it isn't, the service is just excellent and I have recommended it to other small business owners I know. Pros I especially appreciate the direct integration in Outlook. I replaced the discontinued Microsoft BCM software with eWay CRM and had I known about it earlier I would have changed earlier. eWay CRM is far better in many ways. Cons I have not really encountered any real cons, but I really wish they would implement a timer in the call history journal to make things a bit easier when tracking calls. The current method is fine, but a timer would make eWay CRM just about perfect for me. Review Source Response from eWay System October 27, 2021 Hello André, thank you for your review! We are happy for your feedback. Team eWay LB Larry B. Sole Member Accounting Used the software for: 2+ years ### "eWay-CRM is the way " August 18, 2022 5.0 Overall, very happy with eWay-CRM. As a small client they have reached out several times a year to check on my needs! Pros eWay-CRM allows the owner to customize which modules you wish to use/see. You can also put limitations on other users by classification/roles. Great product for a single or multiple users. Loved the fact that I can customize my own forms/pages to fit my needs or contract with eWay-CRM to assist. Product gives me flexibility to use with MS Outlook via Windows (desktop), Web based and on a Mac Book via Web. Cons eWay-CRM is constantly making improvements. A few items I would like to see is a training video/manual showing a day/week of a lead or client activity (processes). And a segmented users group; legal, accounting, sales, consulting, etc. to share processes/ideas. Reason for choosing eWay-CRM Variety of modules (start to finish), customization either by contract or on my own, customization of automatic processes, costs vs value, integration with Quick Books, etc. Review Source BS Bob S. Consultant Information Services Used the software for: 2+ years ### "eWay ... absolutely!" November 2, 2021 5.0 eWay has been a time saver for our consultants in the field and our staff in the office. With its integration with Outlook the learning curve was easy. The phone app was also easy to use. It is said the best application is the one you use. We use eWay every day! It is NOT an icon that just sits unopened on the computer / phone. Pros We want a CRM that would integrate with Outlook and be available on on iPhones. We looked at a variety of options ... tried several. Once we found eWay, we have never looked back. We have changed computers and phones several times since getting eWay and have sucessfully updated eWay on the new devices. On the few occasions we needed customer support, we were very pleased with the help received. Cons The admin panel is a little confusing. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) It was expensive and did not have a good mobile interface. Review Source Response from eWay System November 24, 2021 Hello Bob, thank you for your review! We are happy for your feedback. Team eWay Donald R. P. President Financial Services Used the software for: 6-12 months ### "Thrilled" December 8, 2021 5.0 Very happy with the entire experience. Will be telling others. Pros We looked long and far for a CRM solution and eWay checked all the boxes. Cons There are so many features, it would be premature to comment on what it doesn't do. Review Source Response from eWay System December 9, 2021 Hello Donald, Thank you for your review! We are happy for your feedback! :-) Team eWay JV Jospeh V. CEO, Owner, employee Hospital & Health Care Used the software for: 2+ years ### "Awesome work for a reasonable price. " August 1, 2022 5.0 Keeping up with Hospital accounts and Hospital clinics and employees can be an information chase but not with e-way. It has been great for doing the same on my manufacturing side of life as well. Pros I really needed a CRM/Business Contact Manager that is plugged in and could be available from the toolbar in Outlook. It is available on my android or iOS device and other PCs and Mac's. The price is perfect for the product and not prohibitive. The abilities are deep and very capable. Cons I have not found anything I have not liked. There are some features within e-Way that I do not have a need to use but nothing, I don't like. Reason for choosing eWay-CRM Product development and tools and price model. Review Source MA Marco A. Director Security and Investigations Used the software for: Less than 6 months ### "Perfect and seamless Office integration" October 3, 2021 5.0 We have solved a big issue of archiving and linking all the business elements (documents, emails, contacts) that are very often linked to several different clients and suppliers, and simply recover all the data needed to evaluate complex business networks and development. Pros There are two features that are really fantastic; the first is the absolute integration with Outlook and office, which is seamless and intuitive, the second is the granular possibility to modify and add fields and steps in the various modules so the software can adapt perfectly to the business procedure of every company. Cons There are minus features that can be improved as the possibility to modify fields when they are displayed in lists. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing eWay-CRM We have tried all these products and eWay-CRM is absolutely more performant, less complicated to deploy and manage directly from Outlook the email, documents, and marketing. Time to deploy and instruct an employee to proficient use of the system is less than half in paragon with the tested software above. Review Source Response from eWay System October 13, 2021 Hello Marco, thank you for the review. We are happy to send you the gift for your feedback, we just don't see your contact details. Can you please email us at info@eway-crm.com? Team eWay RV Radka V. CEO Information Technology and Services Used the software for: 2+ years ### "Review" August 13, 2021 4.0 it met our needs as quite small company with small business team Pros it is outlook add-in it can be individually administrated and adjusted to current needs it is linked to ARES it runs pretty smoothly and quickly Cons the new online administration ambient setting up a user Review Source Response from eWay System August 23, 2021 Hello Radka, thank you for the review. We are happy to send you the gift for your feedback, we just don't see your contact details. Can you please email us at info@eway-crm.com? Team eWay Radek Č. Head of sales heat pumps Renewables & Environment Used the software for: 2+ years ### "Basic easy to use CRM in Outlook" March 22, 2023 4.0 lead management, customer database, communication with customers Pros Outlook integration and easy to use for Outlook users. Cons Mobile app - text only emails without attachements Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing eWay-CRM price and outlook integration Review Source MR Mike R. General Manager Industrial Automation Used the software for: 2+ years ### "eWay-CRM Review" March 12, 2023 3.0 Overall we receive value for money. The eWay-CRM provides us with the key things we need to assist us with sales management. There's a lot it doesn't offer, but when compared against alternative CRM's, eWay-CRM is cheaper. Pros I like how eWay-CRM has the ability to categorize organization's and contacts. This helps you to filter and refine groups for targeting on business development and email-shots. Cons I find it difficult to implement new updates from eWay-CRM. It appears that every time a new update comes out, it requires the support team to remotely go into the backend of our software and update. We also suffer a lot of bugs and crashes on a daily basis. These eventually get fixed, but it's been an ongoing problem from the beginning of the installation. Reason for choosing eWay-CRM cost Review Source Mbiriri W. Sales Manager Consumer Goods Used the software for: 2+ years ### "An outstanding CRM platform " May 14, 2023 5.0 Pros It helps send and track engaging emails using eWay-CRM. It helps accelerate and track sales activities with this platform. It makes it easier to manage projects effectively. It helps capture and generate new qualified leads. Cons I have had a great experience with eWay-CRM hence i have nothing to dislike about this great platform. Review Source Mikuláš H. CEO Business Supplies and Equipment Used the software for: 2+ years ### "A Reliable and Mature CRM for Everyday Work" January 6, 2026 5.0 Overall, my experience with eWay-CRM is very positive. The system is stable, reliable, and consistently supports our sales and customer processes. I appreciate the continuous product development, its flexibility, and the high-quality customer support that helps resolve requests quickly. Pros What I like most now is the stability of the system and how well it supports daily workflows. The Outlook integration continues to be a major advantage, and over time the CRM has proven to be reliable, flexible, and well-suited to our sales and customer management processes. Cons Currently, the main drawback I see is the more complex setup of some advanced features. For new users, getting oriented in the system can be challenging at first and may require some training. Review Source MM Martina M. Head of Sales Information Technology and Services Used the software for: 2+ years ### "The Best CRM!" September 28, 2021 5.0 Thanks to this tool, our sales have increased because we Pros eWay-CRM is a very user-friendly CRM tool. Thanks to eWay-CRM, we have an overview of all deals and we always know everything what we need to know about our customers. I really like the integration with Outlook. I appreciate the mobile application and integrations with other apps. Cons I think there is a lack of integration with Office 365 online. Switched from [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) We need integration with Outlook. Review Source ES Edward S. President Machinery Used the software for: Less than 6 months ### "eWay for Technical Sales" February 10, 2021 5.0 Very comfortable with my sales process - no more wishing that it could be better! Pros eWay allows us to use our own established Workflow to take an Inquiry all the way to a completed Project. We are able to see all inquiries sorted into their current Workflow stage We were able to add our own custom fields and modify the layouts to track the detailed specifications required for each inquiry. It was a big deal to us to have a full featured text editor in the software. It has never been easier to take a call from a prospect and pull up the inquiry details for discussion and to progress the solution for them. The ability to save emails to each inquiry is critical and by actually using Outlook is great, I tried other CRM's, but the main failure point in them was how they "sync" with Outlook, in most cases, poorly. Cons As the product evolves, I am sure that there will be some additional features such as: - Date/Time stamp would be handy. - Creating a new Contact for a Company should autofill the Company Information, Address, etc. - Then if necessary, this could be changed. Reason for choosing eWay-CRM Email Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) The way email was handled. Review Source VR Verified Reviewer Ředitel společnosti / CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "SD sped eway" April 6, 2023 4.0 Pros I most like Connect to Economic system Pohoda Cons Miss - Eway Web Calendar, better mobile version /iPhone,iPad/ Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Review Source JV Jan V. CEO Automotive Used the software for: 2+ years ### "Excellent app for driving opportunities and projects " September 25, 2023 5.0 Solving/controlling/driving big projects with more suppliers. Pros Sharing data with many colleagues, great overview of data also for colleagues who are not friendly with IT Cons I have nothing in my mind. Time to time small issues, but all of them are solved by eWay support within 1-2 days. Review Source JJ Jan J. senior project manager Building Materials Used the software for: 2+ years ### "Good for project business" January 9, 2024 3.0 Good in total. System is stable and works quickly on local network. Pros Total, easy and well organized overview of projects. Easy modification to customer needs. Cons Entering the data into the system, but this is general issue. Review Source Brenda W. Sales Manager Consumer Goods Used the software for: 2+ years ### "Brilliant and outstanding CRM Platform." May 8, 2023 5.0 Pros It makes it simple to capture and generate new qualified leads.It is simple to send and track engaging emails with eWay-CRM.It makes it easier to manage projects effectively.It is simple to accelerate and track sales activities with this tool. Cons I haven't experienced anything to regret so far as this tool achieves all our organization objectives and goals. Review Source TH Tim H. President Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great, Integrated CRM - Works the way we work" January 27, 2024 5.0 I easily imported my companies and contacts. It was super easy to set up. I have customized deal workflows. I have been in touch with customer support a few times and they have been super responsive and have done Teams / screen shares to make sure my problem was solved. Pros eWay is immersed in Outlook. We can easily and with zero effort track our emails and add new contacts to our database. No switching to other apps. It so great that they have a desktop option that is built right into Outlook. Cons I would like to see some graphical representation of pipelines. However, they have very powerful column based reporting, which might be more practical in the long haul. Reason for choosing eWay-CRM The eWay website was super informative. The ability to set up a Demo session with an eWay rep was a great experience. The big reason is that it is fully into Outlook!!! Super Easy! Review Source Similar Products Featured ## Related categories [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Construction CRM](https://www.capterra.com/construction-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)