# Page 15 | eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is eWay-CRM the right CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Page 15 - Reviews of eWay-CRM ## Showing most helpful reviews Showing 351-375 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CO Christopher O. Account Manager Information Technology and Services Used the software for: 1-2 years ### "Powerful and easy to use Outlook CRM for managing customer relationship and boosting productivity.." August 16, 2023 5.0 Great user experience. Pros eWay-CRM is absolutely the best Outlook CRM that help us to manage all our customers information like emails and notes in one place this helps us to save time and be more efficient and effective in all our projects because all communication anybody can read and make smart decisions. It's a great tool because it integrates with emails, calendar, tasks and contacts. It's easy to use this tool as it has a very intuitive and user-friendly UI and it works like Outlook making more easy to use and understand. When it comes to projects management it keeps them under control. Cons My team have been more productive and effective. Boost our sales and automate all our business services to save time and cost. Review Source DP Dharmik P. IT Information Technology and Services Used the software for: 2+ years ### "eWay-CRM - Best CRM solutions for Outlook Users" April 7, 2023 5.0 The smooth interface with Microsoft outlook, which is our primary tool, is crucial. We do not require logging into and using a different systems. Overall happy with eWay- CRM tool. Pros information on the status of projects is simple, to handle and is constantly available in outlook. workflow and methods for integrating eway with other systems have been carefully considered. Cons Sometime issue related java scripting, and restart the outlook. The most recent version interfered with one of my outlook plug ins, causing it to stop working. Review Source AK Amir K. Managing Director Management Consulting Used the software for: 2+ years ### "Familiarity - this really works the way you do (if you're over the age of 20!)" February 20, 2021 4.0 Overall, we're pleased with the experience from both a user and customer service perspective although of late the latter may have dropped a bit. The fact that the product is being continually improved upon shows that the vendors are focused, vested and attentive. Pros It's not just that eWay-CRM sits on top of MS Outlook, there are many other add-ins that do that; its that it's been designed to work 'within' Outlook the way that most Outlook users 'think' and work that makes it so appealing for professionals of a certain age who grow up using Outlook 2007, 2008, 2010, 2013 and 2016. It feels like 'home', renovated without spoiling the original 'wood floors and period features. Cons The lack of ability to provide its models and menus with alternative display names/headings is disappointing. The default names of "Deals" and "Projects" don't lend themselves well to certain categories of work or geographical preferences. For instance, we would prefer to use "Enquiries" instead of "Deals", and "Cases" instead of "Projects" in some circumstances. Reason for choosing eWay-CRM We chose eWay-CRM because it works the way we do on MS Outlook and because it works with multiple email accounts per user, even virtual and shared email accounts. It's a great way to collaborate with outside partners too, in a GDPR compliant way. Review Source VR Verified Reviewer Sales project manager Business Supplies and Equipment Used the software for: 2+ years ### "Good and easy" February 22, 2024 4.0 Very comfortable and easy to use. Saving and assigning email communication to a given project. Pros System is in MS Outlook and you don't need another program. Very comfortable. Cons Import backup data. Backup duplicate issue. Otherwise relatively problem-free. Review Source AB Alexander B. Sales director Information Technology and Services Used the software for: 2+ years ### "eWay-CRM useful helper" April 12, 2023 5.0 Pros Unification of the organization in business sales processes for all merchants and recording all important information about the business case. Cons Add-in randomly crashes in Outlook after update. Reason for choosing eWay-CRM It offers extended options and the function of custom questionnaires (results are ideal for marketing purposes). Review Source MW Marc W. Managing Director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "The most sensible saless focused CRM I have come across" July 28, 2023 4.0 Very impressed. It gets the main issues of sales. Most of us have many active opportunities and tasks but we can't remember everything. Eway helps me track it, reminds me, then leaves me with a straightforward record of the whole process for reference. Pros Integration with Outlook for tracking emails with opportunities, and for managing tasks. Cons Some missing features are only available in Enterprise version. Like the ability to make a contact private to a particular user. I'm the MD so I have email comms that I don't want to be public but I have no easy way to do that unless I get the enterprise version. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing eWay-CRM its better Review Source NS Natalie S. Business development manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Good value for money, best Outlook integrated CRM" February 2, 2024 4.0 Pros Outlook Integration, Pipeline management, Mobile app with contacts synchronization and access to all data from the phone. Cons Initial customization was not super intuitive and required several remote help sessions Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing eWay-CRM Outlook desktop integration, price, local technical support, Czech brand Review Source ME Mark E. Head of Channel Development Information Technology and Services Used the software for: Less than 6 months ### "Best CRM Solution for Outlook users" February 12, 2021 5.0 My experience from first engagement with my sales contact, Tzanko, through to implementation and support has been first class. I couldn't have aksed for more. Pros Having your CRM embedded inside Outlook removes a lot of unnecessary steps compared to other solutions. With eWay it is easy to switch between contacts, companies and deals but you can also open seperate windows for each module and have everything running side by side. I have found the speed very impressive and searching for information is rapid and easy. I also really like the way the task management system works as it allows me to keep on top of my day. Converting inbound or outbound emails into journal entries and tasks is very easy and makes sure your records are accurate. Cons So far I haven't found any negative points with eWay Reason for choosing eWay-CRM eWay was the best product by a square mile Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Freshsales is clunky and you have to keep switching back and forth to your browser from Outlook. I also found the way lists load to be unproductive. Review Source MM Mansi M. Sr. Developer Information Technology and Services Used the software for: 1-2 years ### "Project Management Software" August 4, 2023 5.0 Really awesome product which is providing complete solutions and support for our business and fulfilling business needs. Pros eWay-CRM is complete customer relationship management tool, which can be used to manage project, email marketing, project process, CRM purposes. Cons Good software and have many benefits under one and single console. Review Source SP Sai P. Sales And Marketing Specialist Information Technology and Services Used the software for: 1-2 years ### "The best all-in-one Outlook CRM that helps us to keep track of our clients information and projects." August 12, 2023 5.0 Great user experience 24/7. Pros eway-CRM helps us to manage all our customers information. We are able to manage and share all our customers and clients data. Track correspondences. It also enables us to track sales. Attach emails, notes and documents. Plan follow-ups tasks. Workflows helps to automate sales pipeline.Track project finances and prevent protentional problems.When it comes to email marketing its used for sending bulk emails, collecting feedback and generating leads. Overall its a great all-in-one Outlook CRM. Cons No dislike at all. Everything is going on well. The support has been very phenomenal and so proactive. Review Source KO Kamil O. CEO Broadcast Media Used the software for: 2+ years ### "Reasonably affordable, easy to use and well integrated CRM" January 6, 2022 4.0 Easy and effective management of contacts, opportunities, marketing activities and projects. Pros \- Ease of use - Cyclic relations of items, easy access - Time saving - Mobile app to use in meetings - Well supported Cons \- Missing integration with our ERP (Money S4) - Operating on more PCs/laptops under one username sometimes causes problems Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Review Source VR Verified Reviewer customer executive Information Services Used the software for: Less than 6 months ### ""Improves Customer relationship with eway-CRM"" June 26, 2023 4.0 My overall experience is pretty good. It has wide range of feature that let me to handle my customer conveniently and efficiently. It also has integration with other applications such as Microsoft outlook. overall management work gets very easy with this platform. Pros There are couple of things that I like the most about this application, First It is easy to use through I can manage any customer and sales related to it. Second it is customizable, I can customize it as per my need and requirements. It has wide range of customer service. Cons Sometimes I encounter with technical issues which is not good when I was working with this application. Reason for choosing eWay-CRM No there were no alternative I choose, as it has a free version, I tried it and never looked back for another product for CRM. Review Source VM Vladislav M. Project manager Facilities Services Used the software for: 2+ years ### "User-friendly CRM from E-way" July 28, 2023 4.0 helps me keep track of planned or executed projects, their financial side and keep my contacts in order Pros Ease of use, possibility of independent editing of forms , connectivity with outlook Cons I can't tell, for my way of using it´s without any comments Review Source IG Irving G. Owner Computer & Network Security Used the software for: 2+ years ### "eWay CRM the Great Outlook Integrator" January 20, 2023 5.0 Great for keeping notes and tracking information for customers and prospects, grouping user in categories, and attaching users to companies Pros Great ease of use and fantastic integration with Outlook, which is one the most important features for me. In fact change from another CRM for this very reason (the other CRM's integration with Outlook was always breaking on new updates). Cons Very few cons - one improvement, although not a big deal for me, would be if software would load quicker on startup. Once started its great. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Mostly to improve the Outlook integration. Review Source BP Brian P. Executive Hospital & Health Care Used the software for: 6-12 months ### "Best CRM" February 15, 2022 5.0 Love it! It fits the way I work perfectly. In my opinion, best CRM available. Pros I have tried dozens of project management, task management, CRM programs over the last 10-15 years and I have always given up on them after a few weeks or months. I am approaching a year and I am using eWay more than ever. eWay is the absolute best CRM I have ever used. It fits my needs beautifully. The fact that it is embedded in Outlook and seamlessly works with Word and Excel docs is a feature not seen in many, if any other application. It is easy to use, easy to customize, and support is awesome. Quite simply, I can't imagine not having eWay as a part of my day-to-day life. Cons There are some minor tweaks I would make, bit most of those are personal preference related. I would like to see some of the features, like task or projects, have the ability to be displayed in different views, like Kanban or Gantt. Review Source JP Jan P. company owner Civil Engineering Used the software for: 2+ years ### "Satisfied customer" March 30, 2022 5.0 Using the software for more that 6 years, with growing number of users and still happy with the product. Pros Most important is the seamless integration with MS Outlook, which is our main tool. We don't need another system to log in and to work with. It helps with integration and motivates users to work with the CRM system without troubles and helps keeping all the data and proceses tidy and up-to-date. Cons Sales statistics could be better. We use our own system. Switched from [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) More convenient, better integration with existing systems, mainly with MS Outlook. Review Source RK Radek K. CEO Wholesale Used the software for: 2+ years ### "eWay-CRM review" December 18, 2023 5.0 Pros Integration with Outlook. Posibility to run CRM in the browser and phone app. Ease of use. Fast searching through databases. Cons Change in the pricing policy. It becomes too expensive for us. Switched from [QAD Redzone](https://www.capterra.com/p/176109/Redzone-Productivity/) CRM was not integrated with our QAD ERP. Use was too dificult and time consuming. Review Source MG Matthew G. Agent Insurance Used the software for: 6-12 months ### "Meets Nearly Every Of My Fussy Needs" September 16, 2022 5.0 Pleased, as described above. Pros My business size and complexity outgrew my (educated database amateur's) ability to script a CRM myself. But having been used to the 100% flexibility of writing my own, I've gotten very particular - the system must be intuitive for me specifically, self-hosted without needing a server - and especially not browser-based (a big one), quick, and flexible. The eWay system meets all of these needs. Cons Two things. I'd prefer to pay a lump sum and be done with something, I like ownership. Unfortunately the entire world is moving against ownership and to subscription models. I can see where it's good business, and so it is what it is and eWay is excellent enough in use that I was willing to not pay once and own. --------- The other minor issue I have is one that other people might not mind - I wish that I could have a desktop icon for it, and open it in its own toolbar window stack that does not blend with the Outlook window stack. I get around this concern by opening an instance of Outlook on my second monitor, and adjusting my monitor settings to toolbar-stack windows per monitor. I hope they can do accomodate this some day , but again, the otherwise overwhelming quality of the product overshadows this. Review Source JL Justin L. Director Information Technology and Services Used the software for: 2+ years ### "Document Data Group (Scotland , UK) Ltd " March 4, 2024 5.0 Fantastic overall product which has helped our business grow organically over the the last 10 years. We adopted EWAY in 2014 and it is now a critical part of our businesses forecasting for all our sales team. This allow us to keep track of every opportunity month in month out. The sales team love the app which allows on the go real time information to shared 100% accurately amongst the sales team Pros Ease of use and functionality with M365 Cons Nothing it works extremely well for our business Review Source DA Daniela A. Accountant senior Accounting Used the software for: 2+ years ### "My experiance with Eway" August 11, 2023 4.0 i like Ewaay I use it daily since we fill in our time hours and for cooperation with employee sending all reports to finacial office Pros I use daily Docházka, I use for sending all financial reports and others Cons Sometimes make me problem to make orientation in it Review Source KB Kathryn B. Account Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Cant wait to learn more " January 23, 2023 5.0 It is pretty user friendly, but what i love is the customer support. Any issue or question I have had was answered fairly quickly. Their team is patient and explains things in a way I can understand Pros the Outlook integration means I can use CRM wherever I have email access Cons had previous issues with duplicates when importing contact info. Our company list changes frequently and I am not aware of a solid solution to update my contacts Reason for choosing eWay-CRM it was affordable, had great reviews, easily integrated with outlok Review Source ER Eliot R. President Market Research Used the software for: 2+ years ### "Great Software" May 7, 2021 5.0 We use it to keep track of or customer interactions. Improves customer relationships. Pros It works... all the time. Sounds like a basic, but contact software can often be flakey. This platform is very stable. Other positives, very easy to learn, runs fast, doesn't take a lot of key strokes to do most tasks. Also, they are always updating it. Cons There are no major outages on how we use it. Small things. Stronger custom reporting. I wish the Journal calendars were better integrated. Reason for choosing eWay-CRM It did what we needed at a reasonable cost. It was fast and easy to use. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics was slow and hard to use. Review Source JG Joe G. Owner Environmental Services Used the software for: 2+ years ### "My Review" February 27, 2019 5.0 The more I learn about how to use it and implement it properly the better I like it. Pros It integrates with Outlook perfectly. The web app is wonderful and the general interface is intuative Cons Can be confusing. Some of the better features are not obvious. Review Source KH Katerina H. Invoice clerk, back office, and personal assitant for people with handicap Civic & Social Organization Used the software for: 1-2 years ### "Satisfaction" August 16, 2023 4.0 I use the database, contacts, reporting and create involves, which I really appreciate. Pros For me is Eway the best accounting system for creating invoices. It is logical, quick and pretty easy to use.I worked with the system Money-S and with the czech system Pohoda, and Eway is the best! Thanks. Cons Sometimes when I work in a database with files saved in Word and Excel format, it is very hard to find it. Because it is so variable, one must keep an eye on the settings of the ancestor items, and that is the hard part of it. Review Source Gerrit K. Managing Director Investment Management Used the software for: 2+ years ### "Exactly what you need as Outlook user" March 28, 2022 4.0 Very positive. Also a very helpful team behind. Pros Integration in outlook, real database behind, customizable for our needs Cons That it is necessary. Outlook should work like this out of the box. Reason for choosing eWay-CRM We are outlook users and a webbased tool would not have been ideal for us. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Integration in outlook, easy workflow Review Source Similar Products Featured