# Page 3 | eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is eWay-CRM the right CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Page 3 - Reviews of eWay-CRM ## Showing most helpful reviews Showing 51-75 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PČ Patrik Č. Quality manager and service technician. Market Research Used the software for: 2+ years ### "It wouldn't be possible without eWay." June 12, 2025 5.0 eWay is pleasant to work with, has many options. Almost everything was adapted to our requirements. I am very satisfied with the support. Pros Working in projects and workflow. Actions associated with transitions between workflow states make my work easier. And certainly the ability to work in the web interface. Cons I wouldn't say I don't like it, but the least convenient thing is that the document templates cannot be edited by the user. I saw that they are working on it. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing eWay-CRM Collaboration with Outlook client and product price. Review Source PN Paul N. Managing Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Best CRM is true" June 5, 2025 5.0 It's the first time ever that I heard positive things about a CRM system from my technical team members. That is HIGH praise. Pros Because eWay is embedded in Outlook, it never gets in your way. You can use it right out of the box and then gradually customize to fit your needs. Cons The custom workflows are not easy to set up, while on the other hand, we are cautious not to automate too many steps, since one needs to stay in touch with your data. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Because of its email attachment handling and tight Outlook integration Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[Podio](https://www.capterra.com/p/128631/Podio/) They had poor Outlool integration and was an irritation to use. Review Source OB Olga B. sales Construction Used the software for: 2+ years ### "100% of satisfaction" August 6, 2025 5.0 Pros Perfect overview of project progress, ability to continuously clean up colleagues' messages, overview of emails and documents under one opportunity number. Cons I have no comments, it's perfect. It took me several weeks to learn how to work in e-way. Quite similar to Excel, if a person knows the basics of Excel, they will quickly find their way around e-way.. Review Source AB Alena B. HR Packaging and Containers Used the software for: 2+ years ### "The Main System for Everyday Work" March 24, 2026 5.0 We use eWay on a daily basis. It is our main system in which we record everything related to our company. Pros The way the system works and how all the information and projects are kept together. Cons Sometimes the system is slow. Review Source MK Miroslav K. Sales manager Business Supplies and Equipment Used the software for: 1-2 years ### "CRM CNC INAXES" October 17, 2025 4.0 Even after a year of use, I haven't gotten to the point where I'm used to switching between windows individually. Pros linking individual data and searching for them together, filtering allowing you to find the desired result very precisely Cons searching in files and the need for precise diacritics when entering, unintuitive control of individual pop-up windows Switched from [IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) I changed the employer where I work now, I used to work with IBM Notes, but that option is not available. Review Source JF Jiří F. Senior Consultant Human Resources Used the software for: 6-12 months ### "I am mostly satisfied" March 23, 2026 4.0 I like this system because it helps me to keep all imporatnt information at the one place and also offer simple and clear reports Pros I like clear and well-organized work environment, simple work with filtres and categorizing of all information Cons I do like least not intuitive creation of new projects and also any other related activities. I also find e-mail management not working as I would expect. Review Source VK Václav K. Fire protection specialist Civil Engineering Used the software for: 1-2 years ### "Hodnocení eWay - CRM" June 30, 2025 4.0 I have been working with this system for about a year, it took me a while to understand it at first. I have to admit that I like the fact that I have an overview of individual projects. This is more of a system that larger companies will use than small companies. Pros I have an overview of individual projects and the connection of eway with other software, such as Outlook. I also like the option to choose between a desktop or online. I like that I can filter individual items. Cons I shouldn't be getting so many notifications in my email inbox, but I understand that this is how the system is set up for the customer and it reports every change that happens to the user who is linked to the item. Review Source MC Marie C. CEO Construction Used the software for: 1-2 years ### "Great For Those Who Live In Outlook" October 14, 2025 5.0 Super simple to set up, super intuitive design, love that it looks for leads within your own in box, keeps everything organized and is a single source of truth. Pros It is so incredibly easy to use because of its deep connection with outlook. No more missing contacts or loading to a separate system. Great value for the money and perfect for any small business. Cons Nothing. I have tested everything and cannot find one issue. Other CRMS are too clunky, have too much. This is easy breezy. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing eWay-CRM Better outlook and QBO integrations. Easy to set up and deploy. Review Source PZ Pavel Z. Project Manager Industrial Automation Used the software for: 2+ years ### "Daily life with eWay" February 16, 2026 5.0 open new company, start offers and opportunities, cycles of project, marketing capaign, assigment of tasks Pros Project section and offers and opportunities. Cons none, I like all. Review Source DH Daniel H. CSO Information Technology and Services Used the software for: 6-12 months ### "Simply clever" June 4, 2025 4.0 We have been using the system for about a year within our sales team and are gradually adapting it to our needs with technical support. But it is already making our work much easier. Pros Integration with MS Outlook, clarity, and easy management. All of this optimizes our internal and external processes and communication within the sales team with minimal effort. As a result, everyone on the team has embraced it and uses it naturally. Cons I imagine greater flexibility of the system. But that stems from our approach before the introduction of CRM. For optimal configuration of modules and, above all, their relationships, programming of eWay technical support is necessary. Alternatives considered [Daktela](https://www.capterra.com/p/229567/Daktela/)[RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM We were impressed by the presentation of the solution. Review Source DD Daniel D. Trader Mining & Metals Used the software for: 1-2 years ### "Work efficiency with eWay-CRM." January 6, 2026 5.0 Working with eWay-CRM has helped me streamline and streamline my email work and improve my marketing capabilities. It helps me quickly filter customers based on various criteria. Pros Connection with MS Outlook. Intuitive control. Value for money. Team collaboration options - the ability to monitor the team's work and respond immediately. Cons At the beginning, Outlook froze for a moment while saving the message to eWay-CRM, but this was resolved after consulting with the technicians and it is now working properly. Review Source KŁ Karolina Ł. customer services Automotive Used the software for: 2+ years ### "A programme that makes everyday office work easier" July 1, 2025 5.0 I am generally satisfied, I have no complaints, work very well on it, I can find whatever I wants and filter everything I need. Pros that I can filter what I need to do, quickly search for things, write down notes to individual customers. Cons When I enter a new customer and then want to check whether I have already saved them, it does not show me, and then I have to close the eway-CRM and open it again to see new customer Review Source PV Petr V. Operational manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Marketing manager, hotel manager" January 7, 2026 3.0 I do not use so much because we have turned into simple business with less project plannig. So now we need just email tracking instead of deal tracking. Pros One roof, many functions under the roof. Integration to Outlook. All variuous sheets under the project. Cons if the workres do not fill the system - the proces is not must be. Task apps or ticketing systems are copeting strongly. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freelo](https://www.capterra.com/p/168910/Freelo/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing eWay-CRM outlook integration, email tracking, history of all actions Review Source LL Lucie L. Digitazion manager and product development Printing Used the software for: 2+ years ### "Customer management in 3D printing" July 25, 2025 4.0 We have been using eWay-CRM for many years already. I like the tool mainly for the people behind the product. They are always willing to help you fast and efficiently. Pros Customer support is always invaluable and quick. The tool is versatile and can be easily modified to suit your needs, although it has certain limitations. Simple logic can be used to associate emails with records in CRM. eWay-CRM is still developing and bringing new features to support us in our work. Cons There are many pros to the new user interface design. Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day. Review Source DK Daniel K. Sales Manager Industrial Automation Used the software for: 6-12 months ### "Extra level of complexity" October 3, 2025 2.0 Neutral or slightly negative. The daily use is IMHO not very convenient, it loads slowly and blocks normal use of Outlook. The menu doesn't include all the modules, so in order to go to Journal, I need to open the whole hub. Pros Adding an extra level of overview and structure to the conversations. Potentially a way to have one-stop overview for all communications. Cons Adding extra level of complexity, PC requrements, time to process, time to load. It does not provide any extra value to my work, only requires extra attention and work. But to be fair, a big part of the problem comes with sh\*tty Outlook, which fails to do the basic part - working with e-mails. Review Source GL Gabriela L. Back Office Staffing and Recruiting Used the software for: 1-2 years ### "Back Office" March 25, 2026 4.0 I ´m using eWay more than year and I am pretty ok with how it works and what I can do with and how it´s support my work Pros I can find all details about customers nad employees. Invoices, orders, contact details and much more. Cons Options between old and new version. I like the new one but some people do not and then when we try to find something together it is complicated. Review Source VR Verified Reviewer Ownet Professional Training & Coaching Used the software for: Less than 6 months ### "Greart Crm" December 30, 2025 5.0 Pros The seamless Outlook integration and user-friendly interface are highly commendable, making this the most effective CRM I've utilized throughout my extensive experience with such systems. Cons Needs more intergratoons to other systems .. Review Source FB František B. Sales and technical manager Machinery Used the software for: 2+ years ### "Eway review" November 13, 2025 4.0 Good, I am happy with it over all, also the support is quite nice and it is not a problem to discuss some changes Pros Ease of use (the management of opportunities) and integration into the Outlook - option to transform the events into diary Cons Some details in compatibility when transforming the opportunity to project - for example the category; Also the mobile app is not matching in the user - friendliness and it is not usable for me, even though I would use it Review Source AO Anna O. Project Manager Machinery Used the software for: 2+ years ### "Use CRM - save your life " February 2, 2026 4.0 As a company with specific needs, we are overall satisfied. The reason why we use is that we monitor exactly values like before but in different view. Pros simplicity of the tool, it´s working really intuitive and it´s scalable, but depend on values and data which you are monitoring. Cons online web version - our company is actually using outlook version, so to switch to the web will be difficult. Review Source LZ Lucie Z. Accounting Consultant Accounting Used the software for: 1-2 years ### "Great shared contact database, but limited phone/caller ID integration" February 3, 2026 4.0 Overall, it works well as a shared contact directory and knowledge base for our team. The main limitation for us is the mobile/phone integration: we’d like contacts to sync to the phone more naturally and to have caller ID display based on CRM records. Aside from that, it’s a dependable tool for maintaining shared contact information and context. Pros Centralized contact database that is shared across all users. Easy to store and find notes, history, and key information linked to contacts. Helps keep team communication consistent (everyone sees the same context). Cons Contact syncing/moving contacts to a phone is limited (not a seamless “phone contacts” experience). Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts. Review Source JM Josef M. Sales manager Hospital & Health Care Used the software for: 1-2 years ### "My way with eWay" June 17, 2025 5.0 \- Fine to daily use - Easy reporting - Very useful mobile application, especially for working with contacts Pros \- Outlook integration - Excel export - mobile app - fast - the system is updated regularly - personal settings options Cons \- Customers with complex company structures cannot be easily entered - eWay significantly slows down Outlook loading - Insufficient control over entering duplicate data Review Source MB Michal B. hager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Hager 2025" June 16, 2025 5.0 \-simple, fast, effective, tailor-made solution -good support during implementation and in the use phase, quick response to new requests Pros \-concerning PROJECTS: email attachment and complete communication concerning project -mobile version Cons \-nothing now, we have a solution for all our current requirements -in the future we will want to implement tasks Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) due to the size of the company and greater focus on projects, it was not suitable Review Source BB Brandon B. Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Eway for project management" February 20, 2026 4.0 It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience. Pros It links up with my e-mails make it easy to track project input from different sources. The user interface is user friendly once you start using it. Cons When tasks that are not related to a project are automatically linked to a project. When eway fails to sync with your e-mails or project you can work off line and your updates are not updated with other collegues. Review Source TP Tomáš P. CTO Military Used the software for: 2+ years ### "A functional CRM system synchronized with Outlook" August 26, 2025 5.0 Pros Easy management of entire processes, from opportunities to orders and the entire production. I like the individual user processes that Eway has tailored to our needs. Cons Previously, mainly synchronization issues. Strange rights settings in the user interface. Time-consuming uploading of files to individual projects; Outlook cannot be used while uploading. Review Source MP Milada P. sales department assistant Mechanical or Industrial Engineering Used the software for: 2+ years ### "Experience with eWay" October 2, 2025 5.0 Pros Very user-friendly environment, easy to understand, possibility of modification and adaptation to specific needs. Cons Creating a marketing list and campaign in general, but probably only because of infrequent use of this module. 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