# Page 4 | eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is eWay-CRM the right CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Page 4 - Reviews of eWay-CRM ## Showing most helpful reviews Showing 76-100 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PV Phillip V. Project Coordinator Import and Export Used the software for: 1-2 years ### "Handy tool for project management" December 8, 2025 4.0 Works well if you are connected to a good stable internet, not too great if you are on the road and using slower Wifi speeds. Pros Easy to keep emails relating to a project together. Helps to manage the workflow and see where each project is in the workflow at a glance. Cons Sometimes a bit slow and requires very stable internet to work well and takes time to sync between users some time. Review Source JO Jan O. Manager of preparation and implementation of orders Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Helper in the order overview" June 13, 2025 5.0 I use eWay every day. Since we have a lot of orders, it keeps me informed about their status. Handing over the order between colleagues who are handling specific parts of the order. Pros Create forms as needed, supplement them with others. Variability, connection with MS office applications and the possibility of storing other files and information about the order. Cons Maybe just problems with updates and if I have my computer on continuously for a week, I either have to log in again or restart outlook. Review Source LZ Lucie Z. Accounting Consultant Accounting Used the software for: 1-2 years ### "Great shared contact database, but limited phone/caller ID integration" February 3, 2026 4.0 Overall, it works well as a shared contact directory and knowledge base for our team. The main limitation for us is the mobile/phone integration: we’d like contacts to sync to the phone more naturally and to have caller ID display based on CRM records. Aside from that, it’s a dependable tool for maintaining shared contact information and context. Pros Centralized contact database that is shared across all users. Easy to store and find notes, history, and key information linked to contacts. Helps keep team communication consistent (everyone sees the same context). Cons Contact syncing/moving contacts to a phone is limited (not a seamless “phone contacts” experience). Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts. Review Source KD Kateřina D. Sales Logistics and Supply Chain Used the software for: 6-12 months ### "eWay, the good way" March 27, 2025 5.0 We are satisfied with eWay. We don't use all the modules, but I can imagine that if a company used everything connected, offers, orders, marketing, accounting, it would be a good way to manage everything in one place. Super practical. Pros We chose eWay because it's built into Outlook, it's really handy. You can easily match emails to opportunities and save them. You can easily see what stage of the negotiation you're at. It is good for mailing campaigns. Cons Maybe it would be good to have more possibilities in creating mailing. The templates are very strict and some elements cannot be removed from them. More options for text alignment, slightly better editing. Alternatives considered [RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM Outlook integration, recommendation from another company Review Source MP Milada P. sales department assistant Mechanical or Industrial Engineering Used the software for: 2+ years ### "Experience with eWay" October 2, 2025 5.0 Pros Very user-friendly environment, easy to understand, possibility of modification and adaptation to specific needs. Cons Creating a marketing list and campaign in general, but probably only because of infrequent use of this module. Review Source BB Brandon B. Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Eway for project management" February 20, 2026 4.0 It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience. Pros It links up with my e-mails make it easy to track project input from different sources. The user interface is user friendly once you start using it. Cons When tasks that are not related to a project are automatically linked to a project. When eway fails to sync with your e-mails or project you can work off line and your updates are not updated with other collegues. Review Source RN Robert N. Scanning Manager Printing Used the software for: 1-2 years ### "Good CRM software for daily use" July 11, 2025 4.0 I´m satisfied. I also have experience with CRM Salesforce. eWay is more user-friendly and faster. It has everything I need to manage business cases. Pros There is a very simple, logical, and fast interface. It is important for daily use with software. I like it. Cons There is a few con, the new skin of the software - nice graphics but there is less space for information. But there is option to stay in "old" interface. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Changed company, the previous had the Salesforce, the current has eWay. Review Source AR Adam R. Application enginer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Solid CRM with Outlook integration" July 11, 2025 5.0 It does what its supposed to do. I use it on everyday basis just as a user, so there si not much I get in contact with. Pros Integration with Outlook, lot of options, simple layout a good speed. I like that there is also a web version. Cons The new visual design is not the best and we are keeping the old one. Also the way it handles leads and opportunities is not as straightforward as in other crm systems. Review Source AK Alena K. asistent Architecture & Planning Used the software for: 2+ years ### "no 100% clarity" August 12, 2025 3.0 unless reliability is 100%, error rate reduces efficiency Minimum 100 characters not met Minimum 100 characters not met Pros clarity; and user permissions configurable; Minimum 100 characters not met Minimum 100 characters not met Cons Creating a new project should automatically generate a unique sequence number, but sometimes it generates the same number for multiple founders. Review Source CA Christian A. CEO Medical Devices Used the software for: 2+ years ### "Very satisfied, meets our B2B requirements" August 20, 2025 5.0 Once you've customized it to your needs, it becomes a powerful tool that every business needs. The eway team is very helpful, responsive, and experts in their field. A CRM is a must. Pros Integration to MS World. It does not require an extra step. It is always on. The web version is very good too and will be the future going forward. Cons Confusing at the beginning. It needs a lot of customisation to tailor your needs. But it can represent any market situation and sales cycle. Review Source MH Martin H. IT Support Hospital & Health Care Used the software for: 2+ years ### "CRM evaluation" April 7, 2025 4.0 I was planning to try replacing the CRM, but the integration within Outlook is such an added value that I couldn't find a simpler, faster solution. Pros The biggest advantage of this CRM solution is the integration with MS Outlook. Outlook is my basic tool and thanks to eWay CRM I have client contacts in one place, I can create a time sheet from the diary immediately after completing the work. Cons Random technical errors, for example when my invoice doesn't get sent correctly. But support always resolves it. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing eWay-CRM I was looking for a Czech company that would comply with our legislation and would have support available in the Czech language. Review Source KS Karel S. CEO Machinery Used the software for: 2+ years ### "Practical CRM solution for Outlook users" April 10, 2025 4.0 eWay-CRM has helped us centralize our communication and project tracking in a way that fits naturally into our existing workflow. The learning curve for new users is minimal thanks to the familiar Outlook interface. We’re not a large team, so having everything accessible from one place without the need for complex setup or switching between tools is a real time saver. Pros The seamless Outlook integration is probably the biggest advantage. It works like a natural extension of Outlook, not like a separate tool. Email tracking, linking items (contacts, tasks, projects), and the ability to set follow-ups directly from emails are all very useful in our daily workflow. Custom fields and filters are also a plus. Cons Some settings and administrative options are a bit hidden or unintuitive. Reporting is limited unless you export to Excel or use Power BI. The mobile app is functional but not as polished or feature-rich as the desktop version. Review Source DG David G. Account Manager Information Technology and Services Used the software for: 6-12 months ### "using eWay" July 25, 2025 5.0 The overall experience is good, I use eWay (internal standard) for work purposes, so more precisely, it is a necessary part of the work workflow. Pros The way of working with tasks. It's our internal standard. I would probably also improve the process steps within individual projects. Cons filtering, but that's just my problem that I forget to turn off the last filter :-). And also system quick response. Review Source LN Lenka N. ELT consultant Publishing Used the software for: Less than 6 months ### "CRM review" March 20, 2026 5.0 easy, user-friendly, intuitive, automated mail saving and attaching to the contacts, time-saving, good for work coordination particularly in a bigger team Cons Sometimes it is hard to ger oriented in all the functions and "attachments", sometimes the database of contacts keeps uploading slowly Switched from [HELIOS](https://www.capterra.com/p/10032006/HELIOS/) It lacked functions we needes, it was not possible to get a detailed ovetrall review od the business case and the customer Review Source KM Kristýna M. quality manager Textiles Used the software for: 1-2 years ### "titletitle " September 4, 2025 3.0 They're not that big, I'm not used to them yet, and so far they've been slowing me down at work..... Pros The ability to store all necessary project documentation in one place. Possibility of linking between projects. Cons The ability to store all necessary project documentation in one place. - This can be a disadvantage if the program is not sufficiently secure. Furthermore, it is not possible to add more people who are leading the project, and last but not least, PDF documents cannot be downloaded to a PC. BTW: Poorly designed questionnaire. Questions are not direct and lack context for further work with the data. And since we are in the Czech Republic, why can't this questionnaire be answered in Czech? Review Source MB Marc-André B. Sales Representative Business Development Oil & Energy Used the software for: I used a free trial ### "Very good customer experience" November 18, 2025 5.0 Even though I haven't been using eWay-CRM for very long, I find it to be an important tool in my work. Pros What I like about the CRM is the integration with Outlook and the ease of use; it's fast and functional. Cons It would be really appreciated if there were a tool to help us with planning and tracking customer visits on the road Review Source TC Tomáš C. Product manager Machinery Used the software for: 1-2 years ### "Eway - Tool for project managment and more" August 18, 2025 4.0 For me is the eway really helpful, mainly in project management. It allows me to have all the necessary data organized and easily accessible. Pros I like the user-friendliness of eWay, the possibility of own configuration, and the project overview. Cons Integration with Outlook could be better. It is needed every 30 days to allow eway in Outlook. Also, it makes Outlook slower. Review Source GR Gretchen R. Vice President Financial Services Used the software for: 1-2 years ### "Effective CRM for Managing Customer Data" April 21, 2025 5.0 I had a good experience with eWay-CRM. It keeps things organized and simple, but restoring deleted fields comes with extra support costs, which is frustrating. Pros The system is really easy to understand, even for someone who’s not super technical. Everything is laid out clearly and works as expected. Cons I accidentally deleted a field and restoring it came with an extra support cost, which was frustrating. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho CRM had too many features we weren’t using and it felt overwhelming. eWay-CRM provided a more streamlined solution that fit better with our workflow and was easier to manage. Review Source DH Debbie H. Business Development Manager Printing Used the software for: 2+ years ### "User Friendly System " August 26, 2025 5.0 Easy, User Friendly and helps me organize my time efficiently. A great way to keep on top of new and existing business. Pros Tasks - ensuring I never miss an opportunity to engage with prospects. This assists with a huge part of my role. Cons Sometimes the Search Companies section can be a bit temperamental which then results in duplicate entries. Review Source KR Karel R. IT and digital specialist Graphic Design Used the software for: 6-12 months ### "eWay-CRM experience" July 1, 2025 5.0 In my work, I use eWay-CRM as a central element to connect the system for creating and managing orders. I appreciate how eWay-CRM integrates various processes – from initial inquiry and project management, all the way to invoicing and final order completion. Together with tools like SW POHODA and other instruments, it creates a comprehensive framework that helps me effectively manage the entire order lifecycle. Pros What I like most about eWay-CRM. It's definitely its deep integration with Microsoft Outlook. Thanks to this, I can manage all my clients, projects, and business cases right where I'm used to working. For me, it means a huge simplification of my work – no more endless switching between applications, and all my data is nicely organized in one place. It's simply brilliant! Cons Honestly, I haven't run into any significant issues with eWay-CRM. The system has worked reliably for me and has met all my expectations. Review Source AS Alex S. Staffing Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Powerful Yet Simple CRM for Everyday Use" April 15, 2025 5.0 My experience with eWay-CRM has been smooth overall. It’s intuitive and helps keep everything organized, but the recurring login pop-ups can be annoying. Pros I like that eWay-CRM works directly inside Outlook, so I don’t need to jump between apps. It keeps all my tasks, contacts, and emails in one place. Cons Sometimes the login screen keeps popping up, which interrupts my work and makes me lose focus. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched from Zoho CRM because it was a bit too complex for our team’s needs. eWay-CRM offered a more intuitive interface and easier integration with Outlook, which made daily tasks much simpler. Review Source DJ Denis J. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "eWay-CRM organized our pipeline" May 29, 2025 3.0 eWay CRM is a good tool for managing our pipeline and business in general. During our initial setup, the representative sales work really well to understand our needs and tailor the eWay for our needs Pros Customizability, many possible views, shared and connected entries throughout all the possible databases. Cons Inner performance and performance inpact on outlook is bad. Also, after so many months of usage, it still feels really overwhelming, it would be nice to be able to disable / hide some features and buttons Review Source LV Lenka V. x Construction Used the software for: 2+ years ### "My point of view" July 30, 2025 5.0 I am satisfied, we use it for almost 10 years. Mobile app is great for quick checking before a business meeting. Pros User friendly It is easy to connect e-mails to project Mobile app - I use it a lot for calling, thanks to it it is not necessary to have all my contacts in my smartphone. Cons As like other systems, it is as good as its data... duplications are our problem. Maybe some warning that there is already similar contact would be useful. Review Source Daniel G. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "Great CRM system! " April 2, 2025 5.0 it's a great app tracking sales process and converting leads to customers; Pros Microsoft 365 Integration and easy to use platform. Support it's also great! Cons it's using a lot of computer resources, but with a good configuration it will work Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) wanted a CRM based application integrated to Microsoft Review Source SA Sneha A. Python Developer Apparel & Fashion Used the software for: 1-2 years ### "Reliable CRM with Excellent Reminder" April 21, 2025 5.0 eWay-CRM has definitely helped streamline our workflow. The mobile app is convenient, though I wish there was a more seamless integration with Power BI. Pros The AI tools for creating contacts and tasks are super helpful. They reduce manual work and make everything faster and smoother. Cons It can be confusing when users are in multiple groups with different permissions, it’s not always clear who can see what. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho CRM had too many steps for simple tasks, while eWay-CRM offered a more efficient and direct approach, improving productivity across the team. Review Source Similar Products Featured