# Page 5 | eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is eWay-CRM the right Advocacy solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Page 5 - Reviews of eWay-CRM ## Showing most helpful reviews Showing 101-125 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jitka P. office manager Accounting Used the software for: 2+ years ### "ORKÁN plus" February 25, 2025 5.0 Our overall satisfaction is high. We can clearly track the workload of orders and their profitability. We have an overview of contacts and the status of work on individual projects. Compared to other CRM systems, we can highly recommend EWAY CRM. Pros The system is similar not only in appearance but also in its functionalities to Outlook. Cons The connection with Outlook occasionally drops. After EWAY updates, database synchronization errors appear, which then need to be resolved with the IT department. User-unfriendly linking of incoming emails to individual projects. Review Source AS Alex S. Staffing Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Powerful Yet Simple CRM for Everyday Use" April 15, 2025 5.0 My experience with eWay-CRM has been smooth overall. It’s intuitive and helps keep everything organized, but the recurring login pop-ups can be annoying. Pros I like that eWay-CRM works directly inside Outlook, so I don’t need to jump between apps. It keeps all my tasks, contacts, and emails in one place. Cons Sometimes the login screen keeps popping up, which interrupts my work and makes me lose focus. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched from Zoho CRM because it was a bit too complex for our team’s needs. eWay-CRM offered a more intuitive interface and easier integration with Outlook, which made daily tasks much simpler. Review Source SA Sneha A. Python Developer Apparel & Fashion Used the software for: 1-2 years ### "Reliable CRM with Excellent Reminder" April 21, 2025 5.0 eWay-CRM has definitely helped streamline our workflow. The mobile app is convenient, though I wish there was a more seamless integration with Power BI. Pros The AI tools for creating contacts and tasks are super helpful. They reduce manual work and make everything faster and smoother. Cons It can be confusing when users are in multiple groups with different permissions, it’s not always clear who can see what. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho CRM had too many steps for simple tasks, while eWay-CRM offered a more efficient and direct approach, improving productivity across the team. Review Source Daniel G. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "Great CRM system! " April 2, 2025 5.0 it's a great app tracking sales process and converting leads to customers; Pros Microsoft 365 Integration and easy to use platform. Support it's also great! Cons it's using a lot of computer resources, but with a good configuration it will work Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) wanted a CRM based application integrated to Microsoft Review Source NP Nick P. Sales Director Import and Export Used the software for: 6-12 months ### "Artis CRM review" September 1, 2025 4.0 Positive so far. We need to develop the system further, but to date, recording key customer information has improved greatly, we are just starting to take advantage of the email campaign options. Pros Package is still fairly new to us and we have more to learn and integrate, but so far we find using the system easy to navigate and helpful in organising key customer interaction, such as quotations, and emailing. Cons Templates for quotations and sample requests are good, but they are a little too complex and take too long to complete Review Source DC David C. sales director Automotive Used the software for: 6-12 months ### "eWay review" March 3, 2026 5.0 Pros The collaboration with Outlook is great. Simplicity, intuitiveness, possibilities to adjust the system according to your own needs. Cons In each version of eWay, you can only do certain steps - the online version is clearer, but you cannot, for example, save emails directly in it. Review Source DM Dominik M. Technical and sales manager, application specialist Medical Devices Used the software for: 2+ years ### "eWay CRM review after 5 years" June 17, 2025 4.0 It's been okay, I use it on a day to day basis. Long response times can be frustrating sometimes, but overall good experience Pros Interconnectivity with outlook, calendar etc. Easy to navigate, easy to understand. Connected to Pohoda SW, also easy. Cons Significantly slows down PC at startup, sometimes also during work, respond times can be long, sometimes freezes completely. Review Source PB Pierre B. Scala Developer Apparel & Fashion Used the software for: 6-12 months ### "Easy to Use and Packed with Features" April 28, 2025 4.0 I like how eWay-CRM helps us manage projects and customer data easily. Still, some confusing aspects like the integration with Outlook and permission settings, need attention. Pros I store all customer info, meeting notes and tasks in one place, so nothing gets lost and everyone stays on the same page. Cons The design isn’t always consistent across desktop and mobile which makes switching devices harder. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) The switch from Zoho CRM was mainly due to eWay-CRM simplicity, better mobile support and ease of implementation, which made our daily operations smoother. Review Source LM Lucie M. Projects manager Consumer Goods Used the software for: 1-2 years ### "Overwiew of projects" September 1, 2025 5.0 Good cooperation over the projects between our departments and good substitutability among colleagues. Pros I can easily see the status of my projects. All information easily at one place-documents, emails... Cons Sometimes searching between projects. Change of responsibility foto the projects-harder to change... Review Source NS Nicol S. Accounter Accounting Used the software for: 1-2 years ### "Satisfaction with eWay-CRM" July 14, 2025 5.0 I am using eWay every day in my office. I write there all my bussiness activities during a day. And on the end I can see all my productivity separatly for each client. With this summary I can make invoicing. I am satisfied. Pros monthly/daily/weekly summary of my productivity. Review by each client. I can everytime go back and complete my report. Cons It doesn´t work at home, on another PC. I tried it to install by your instruction, but it doesn´t work. Review Source ZB Zdenek B. Jenatel Industrial Automation Used the software for: 2+ years ### "Easier with eWay - CRM" April 3, 2025 5.0 I don't know how I ever functioned without eWay - CRM Pros Everything in the familiar Outlook environment Cons I'm still learning and looking for the ideal settings for our company I didn't like the diary versus calendar synchronization Review Source DZ David Z. Manager technical support Telecommunications Used the software for: 2+ years ### "eWay to eHeaven" June 27, 2025 5.0 Sometimes, fortunately, e-way is my last chance to find the information I need from 5 or more years ago. Pros I like the automatic saving of all email communications about the project with the customer, which are clearly sorted by date and time. Cons After starting Eway, my computer freezes for about 2 minutes and doesn't respond to anything. Sometimes eWay ends up in blocked programs. Review Source DŠ Dominik Š. Sales Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Satisfied customer" May 29, 2025 5.0 Really satisfied. I work in eWay on daily base, because my occupation is in sale, so I use eWay to store all the database with the customer. Pros simple operation, simply access good support and help desk alway available to help with every probles and my neeeds. Cons I have no negative experience. Everything I did in eWay worked perfectly and without lags. I can't fault anything Review Source JP Ján P. Sales manager Information Technology and Services Used the software for: 6-12 months ### "Seamless Outlook CRM that just works" September 16, 2025 5.0 Excellent overall. Easy to use, stable, and the Outlook integration streamlined sales and project tracking. Pros Seamless Outlook integration, intuitive UI, fast search, and reliable sync across our team each day. Cons Hard to fault eWay-CRM consistently meets our needs. I can't think of anything that would fundamentally help me or that would need to be changed. Review Source KM Karel M. Sales manager Hospital & Health Care Used the software for: 1-2 years ### "eWay - my everyday´s help" June 18, 2025 4.0 I´m using eWay on daily basis for maintaing clients database, making and managing business cases incl. orders making (definitive outputs in word, pdf). Making notes and messages to colleagues. Pros Main advantage I see in simplicity of software. Other is implementatio to outlook software. And third main advantage is connection between every part of software. Cons With standard rights I can´t edit word outputs of documents (or I can´t to find how). Currently I have to edit after import to word. Every document. Review Source AF Anthony F. UK Technical Sales Manager Automotive Used the software for: 2+ years ### "Review March 2025" March 5, 2025 4.0 On the whole E-way CRM is very good and fit for purpose Pros E-way CRM is easy to use, and easy to filter out what information you require Cons E-way CRM slows down a lot of my other applications on my laptop. Additionally, sometimes Microsoft disables the add in if there has been any conflicting issues Review Source RS Radka S. backoffice Alternative Medicine Used the software for: 2+ years ### "Evaluation RS" June 17, 2025 5.0 We use eWAy system as forecast system mainly between project issued and lost. Useful sharing notes between all members in team. Pros Easy and intuitive work environment. All necessary information about project on one place. Really appreciate export data to excel file. Cons No problem with eWay. We try to use it efficiently. eWay is supplement of outlook sometimes problem after actualization of outlook. Review Source MS Martin S. Procurist Wholesale Used the software for: 1-2 years ### "Simple and effective" April 4, 2025 5.0 We were looking for a simple CRM for recording business opportunities. We tried many trial versions from other vendors and finally we chose e-Way because we like its integration into MS Outlook. No need to teach the team new software, they know and use outlook daily. And that was the biggest advantage. e-Way is simple and user-friendly. And that's why colleagues use it. Pros Its simplicity and integrity with MS outlook. Cons Version for MAC is limited compared to Windows version Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Reason for choosing eWay-CRM Thanks to its simplicity and user interface Review Source RR Ronel R. Administration staff Financial Services Used the software for: 1-2 years ### "Wico review" November 18, 2024 3.0 User friendly, lot of options at hand for example pulling reports Pros It is possible to trace an enquiry logged and see all relevant documents on one enquiry Cons Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not create a second and so forth deal for the same client with the same e-mail address, you must delete e-mail address and add into notes Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Business \[sensitive content hidden\] decision - for him to answer Review Source AB Adam B. Executive Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Small B2B in electronics" April 4, 2025 4.0 It helped our sales pretty much. Intergration of e-way online version with Outlook is still limited. Pros Mobile app, which is very effective and quick to work with. Cons Very frequent need for log-in. Both desktop and mobile versions. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing eWay-CRM Price (at that time!), easy deployment, Czech product, good communication. Review Source SS Shivendu S. Family Advocate Legal Services Used the software for: 1-2 years ### "Tool for Efficient Workflow Management" March 21, 2025 4.0 A huge advantage of eWay-CRM is being able to simply sync with Outlook, thus, chums can easily get into the system. User-friendly tools and the automation process save time and money. However, the plug-in panel issue can turn away the participants. Pros eWay-CRM is a friendly, flexible and sprint function. It is not additional apps that are required and instead gives impressive features like request tracking and video training which make it a reliable solution for working professionals. Cons This machine is mostly good but the mobile app needs more features and sometimes, small bugs appear. To make it more intuitive, a color-coded status feature could be included. Review Source JB Jan B. IT Consultant Computer & Network Security Used the software for: 6-12 months ### "3RD party experience" August 6, 2025 4.0 As all CRM systems its something new but highly user friendly and great for customization. Being an Admin/Supervisor is convinient, most settings/setups are done graphically. Pros \* API documentation \* Great feedback and customer support \* Constantly updating user interface and web app Cons The only thing, that bugged me was the outlook interface and the need to have database data on client side, but that was replaced by web interface, which does not have this problem. Outlook version is still more robust and web one is missing a few components, that will be added in the future I firmly believe. Review Source PG Prakshi G. Devops Engineer Information Technology and Services Used the software for: 6-12 months ### "Best CRM for Small and Medium Businesses" April 16, 2025 4.0 eWay-CRM has made managing projects and customer data much easier. It integrates well with Outlook, though I wish the online version worked better with the new Outlook. Pros It automatically links emails to deals and projects, which saves me time and helps keep everything well organized without extra effort. Cons There is no direct integration with Power BI, so making custom reports takes more steps than it should. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I made the switch because HubSpot CRM required a lot of customization to meet our needs and eWay-CRM offered a more straightforward setup and user friendly experience. Review Source RK Roman K. CFO Mining & Metals Used the software for: 2+ years ### "Flexible CRM integrated into Microsoft Outlook" June 5, 2025 5.0 Pros Simple and flexible CRM for daily business tasks and events. Ability to edit individual forms and create your own reports. Cons We created extensive forms in Projects. For forms with a large volume of data, the system response speed decreases. Review Source LK Lucie K. Communication and fundraising manager Civic & Social Organization Used the software for: 1-2 years ### "Usefullness" February 10, 2026 4.0 Pros I appreciate complexity, integration and colaboration with Microsoft Outlook and local app for campaign cration. Cons Not very user-friendly setting and environment, that is not in progress very much. More possibilities for campaign designing. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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