# Page 9 | eWay-CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is eWay-CRM the right CRM solution for you? Explore 822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152769/eWay-CRM/reviews --- eWay-CRM 4.5 (822) [View alternatives](https://www.capterra.com/p/152769/eWay-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Page 9 - Reviews of eWay-CRM ## Showing most helpful reviews Showing 201-225 of 822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Katerina C. Senior Sales Support Wholesale Used the software for: 2+ years ### "Assessment" March 19, 2025 5.0 usefull tool for overview of past conversations Pros Database of all historical emails a contacts Cons Companies and contact list opens in separate window Review Source PM Petr M. project manager Medical Devices Used the software for: Less than 6 months ### "Work experience" June 4, 2025 5.0 good information sharing for teamwork, easy and accessible delegation of tasks and projects, very good cooperation with Outlook Pros It is a very simple system, with intuitive controls. It is possible to work online version, very efficiently Cons suitable function in the online version, graphics could be a little better, some functions are unnecessarily complicated Review Source MM Madeli M. Personal assistant Financial Services Used the software for: 2+ years ### "Stars for eway" November 13, 2024 4.0 Good, smooth work, nice features, easy to save and recall. Pros Easy way to save, link, forward emails. Tasks, projects easy way to keep notes. Cons If you perhaps save a document incorrectly - I cant find it again. Passwords at all the documents is annoying when opening Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) for more convenience and trustworthiness. For safety. Review Source AC Anna C. BDM Logistics and Supply Chain Used the software for: 6-12 months ### "Feedback eway" January 27, 2025 1.0 I don't know all functionalities of this system. In my opinion is not readable. It would be good to have whole view per client ( contact person, meetings, history of contact) Now is not visible. Pros 1\. possibility of checking status projects Cons We can't put the potential revenue in readable version, it is diffcult to assess the volume in demanded way. Review Source JD Jan D. Marketing Manager Legal Services Used the software for: 1-2 years ### "Marketing Manager" November 22, 2024 4.0 We chose e-Way because of its integration into MS Outlook, we did not want to use a separate application. We were very impressed by the plug-in panel, thanks to which the user can always see whether the contact is registered in the database or not and is able to add it to the database with one click. We regret that for us the key plug-in panel is also e-Way's biggest pain point. Supposedly, Outlook itself is to blame. User-wise, however, we find it very inconvenient. Other than the above, we have no objections to e-Way. However, user willingness to filling the database is quite poor due to the problems with the panel. Pros MS Outlook integration; Right-side plug-in panel, allowing, i.a., adding new contacts Cons The plug-in panel often shuts down, logs out, etc. This is supposedly not the fault of e-Way, but of Outlook itself. However, it doesn't change the fact that it is very inconvenient. Review Source Filip H. CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "One of the best CRM solutions." September 13, 2024 5.0 Very intuitive. Could be modified to adapt into the different solutions even by knowledgeable users. Price competitive solution. Easy to implement. Pros It is integrated with the Outlook - no other application needed. Integration with the MS Office completely. Mobile application available and works. Cons Sometimes slowing down or reducing performance of Outlook. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Office 365 Timesheet App](https://www.capterra.com/p/174840/Office-365-Timesheet-App/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing eWay-CRM Price, easy of set up, easy to use, integration with Outlook. Review Source AV Agoston V. Business Development Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Business Development Manager" January 27, 2025 5.0 I would recommend this CRM to others despite the smaller issues. Pros The Online version's features. Makes my daily work easier by giving me the information I need about each client in one place. Cons Estimated revenue Column shows "0" result at all business opportunities in the online version. Review Source JP Jan P. sales Machinery Used the software for: 6-12 months ### "eWay-CRM Review" February 13, 2025 3.0 I am not well experienced with this system, but I use it every day Cons too many notifications coming every day to my email Review Source LK Lucky K. Senior Analyst Information Technology and Services Used the software for: 1-2 years ### "Transforming Business Operations with eWay-CRM" November 1, 2024 5.0 Implementing eWay-CRM became the excellent choice for our corporation, absolutely transforming our project control and revolutionizing each component of our operations. Pros e-Way is a top CRM for Microsoft Outlook, presenting easy information capture and retrieval, including invoices and client activity. Cons While the UI can be complicated to navigate at times, it normally affords a great user revel in. Review Source MV Mercia-anne V. Manager Insurance Used the software for: 1-2 years ### "Good Product" November 15, 2024 4.0 Happy with the product - very beneficial when staff work remotely Pros Everybody can use it in office - highly recommended for remote working. Cons Can be tricky to learn - you have to take time to learn how to navigate Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Management requested us to change to the new crm Review Source GS Gaurav S. Business Development Manager Business Supplies and Equipment Used the software for: 1-2 years ### "Efficient CRM with Customization and Email Integration" November 12, 2024 5.0 Intuitive and powerful, eWay-CRM offers customization options and easy Outlook integration, making it crucial for our crew’s workflow. Pros Designed for smaller agencies, eWay simplifies facts capture, retrieval and pipeline control even as providing seamless touch sync and cell accessibility. Cons Works well overall, but could use more template options. Review Source MM Milan M. Video a web specialist Chemicals Used the software for: 1-2 years ### "DCT overview" March 21, 2025 3.0 I only use eway as a taskmaster. and it's a 50% solution. mainly because in the task, the two can't write different comments and notes on how they would move the task forward. Pros integration and linking with emails related to the topic Cons instability in Outlook - sometimes it starts, sometimes it doesn't. Need to restart the addon in outlook. it's annoying. Review Source VC Vlast C. Sales Manager Renewables & Environment Used the software for: 1-2 years ### "Sales Manager" March 14, 2025 3.0 Pros connected to emails, connected to emails, Cons some time search is complecated, depends on the user rights...where mine are not at highest level Inserting contacts could be more intuitive Review Source RP Ramona P. Sales Manager Logistics and Supply Chain Used the software for: 2+ years ### "Sales Manager" January 17, 2025 3.0 It's an user friendly tool to keep the information, but I would prefer to have more than that. To be able to put the annual target/objectives, to see any time the % done, to get reports etc. Pros A good database tool. I'm able to see companies, contacts & projects from other countries that can be a prospect for us as well. Cons I do not have the rights to extract reports, excel files and any information needed. Review Source HD Hannes D. account manager belgium Health, Wellness and Fitness Used the software for: 1-2 years ### "review Hannes D lipoelastic" December 18, 2024 4.0 good enough for the time being, certain features not included that would've been interesting to work properly (connection with waze to name one) Pros connection possible with mobile device, needed for easy access on the road Cons the clunky submenu's and trying to attach a document specifically to a certain journal in the account of a specific doctor Review Source TJ Tomas J. CEO Financial Services Used the software for: 6-12 months ### "Well adaptable CRM" November 1, 2024 4.0 eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse business needs. However, the initial learning curve is steep due to limited training resources, and improved onboarding would help. Overall, eWay-CRM is an excellent choice for businesses seeking a customizable CRM. Pros I can tailor it to meet my needs very easily Cons The software administration has a steep learning curve, making it challenging for not experienced administrator to get started. Review Source BH Birgit H. Business Development Manager Logistics and Supply Chain Used the software for: 2+ years ### "Noord Natie Terminals CRM experience" October 23, 2024 4.0 Positive in functionality, development and easiness to contact Pros the possibility and the easiness of setting this CRM up in the format which suits your business best. Cons When contacts move companies, you cannot just deactivate them and add them to a new company, this would give us tracebility of someone's carreer path Review Source ŠŠ Štěpánka Š. Account Manager Financial Services Used the software for: 6-12 months ### "Document management CRM" December 7, 2024 4.0 Robust document management features help keep all relevant information in one place. Pros Fast and reliable performance with minimal crashes or bugs, providing a smooth user experience. Cons The absence of structured, step-by-step training programs could make it difficult for users to fully utilize the software, especially for more complex functions. Review Source VJ Vlada J. Owner Import and Export Used the software for: 1-2 years ### "eWay Review" November 18, 2024 2.0 The bad - the web interface has no integration with emails, Outlook for Mac is unfamiliar and I can't use it, nor can current modern Outlook for Windows. Moreover, I find the philosophy of the whole system unclear. Pros Probably nothing worth mentioning (and minimum of 40 charactest here - are you crazy?) Cons It forces me to use the outdated, unfashionable and ugly classic Outlook or the web interface, which in turn lacks integration with email. In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64 architecture, everything is disgustingly slow and by the time Outlook boots up, I can make coffee. It's 2024, not the noughties where x86 is the only platform in the world. So I use eWay out of necessity, not pleasure... Review Source OK Ondrej K. COO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Dopravne obchodni spolecnost DOS Brno, s.r.o." October 17, 2024 4.0 We have been using eway for about 5 years to keep track of orders from enquiry, to offer, to execution. It is possible to filter - trace old orders, record insurance claims, etc. Pros creation of customized modules according to customer needs Cons slowing down of MS Outlook when creating a project, filtering orders etc. Review Source PG Peter G. Operation manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Feedback for E-Way" December 12, 2024 4.0 it is great to use , as we have customized to your business Pros it is easy to customize the form and templates, reports work great as well. Cons Online version does not have same features as desktop (notes Field) minor issue. Review Source JB Jan B. Sales representative Logistics and Supply Chain Used the software for: 6-12 months ### "Overal GOOD" January 27, 2025 5.0 Pros User-friendly program, easy input. Clear and easy to understand. Cons It's a good CRM program, but the linking of opportunities and projects might be unnecessary as they refer to the same thing. Review Source PN Pavel N. service manager Machinery Used the software for: 2+ years ### "Very friendly and adaptable add-on" December 6, 2024 4.0 Working on eWay is friendly. It is integrated directly into Outlook, so the user will learn to work quickly. Pros Ability to customize the user interface to your own needs Cons Sometimes MS Outlook instability and sometimes eway add-in is in the list of banned add-ins Review Source RR Riana R. Admin Insurance Used the software for: 1-2 years ### "Happy with eway" November 18, 2024 5.0 Satisfied with the program. It keeps everything organized and together. I like the reminder feature Pros organizes everything and the reminder is great Cons no problem with eway self. problem is other users not using it to full capacity Review Source JM Jiří M. director Civil Engineering Used the software for: 2+ years ### "Mach Construct s.r.o." October 10, 2024 4.0 good in the long term, we decided on this system in the successor company as well Pros it works like an application in MS outlook, we don't need to run another application or program Cons In the email preview, it is not possible to find out whether the email is assigned to eWay Review Source Similar Products Featured ## Related categories [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Construction CRM](https://www.capterra.com/construction-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)