--- title: "DontGo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DontGo Software - reviews, pricing plans, popular comparisons to other Lead Generation products and more." source_url: "https://www.capterra.com/p/152787/DontGo/" page_type: "product" language: "en" --- # DontGo Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DontGo ## What is DontGo? DontGo isn't another live chat. DontGo is an artificial intelligence chat software that increases leads! DontGo senses when a website visitor is disengaging & launches a chat window to initiate a conversation. Our AI chat responds to questions 24x7x365, in real-time, & guides visitors to click or call. DontGo feels like a real person but doesn't require any staffing. DontGo programs, optimizes & compiles weekly status reports to continuously improve results. Sign up for a 30-day free trial! ## What is DontGo used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $549 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DontGo?[Manage this product listing](https://www.g2.com/products/dontgo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DontGo 4.4 (10) VS. [### ChatBot](https://www.capterra.com/p/166420/ChatBot/) [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting Price $549 Per Month Starting Price $50 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.7 (66) Value For Money 4.4 (10) Value For Money 4.5 (56) Customer Service 4.8 (10) Customer Service 4.5 (57) ## DontGo alternatives Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [ManyChat](https://www.capterra.com/p/206636/ManyChat/) [4.6 (72)](https://www.capterra.com/p/206636/ManyChat/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206636/ManyChat/) [Fin](https://www.capterra.com/p/10031266/Fin/) [4.6 (18)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10031266/Fin/) ## FAQs about DontGo Overview ### What company size and specific industries is DontGo built for? DontGo is designed for companies of all sizes that generate business through their website, especially those in home improvement, law, mortgage, real estate, software, travel, retail, and home warranty. It fits organizations that rely on online leads and website-driven customer acquisition across these sectors. Features and Usability ### What are the key features of DontGo? DontGo offers CRM, geotargeting, live chat, and chat/messaging for customer communication and lead capture. It also includes chatbots, canned responses, autoresponders, and chat transcripts, plus engagement tracking, predictive analytics, workflow automation, reporting/analytics, and third-party integrations for sales teams and customer experience management. Getting Started and Support ### What training and onboarding options does DontGo offer? DontGo provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced setup and feature review. Getting Started and Support ### What customer support options does DontGo offer? DontGo provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Without reviewer feedback on support experiences, no user sentiment about response times, helpfulness, or common frustrations can be stated. The listed channels define the available support options for users seeking product assistance. ## Features AI summary Based on 5,579 Lead Generation reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating artificial intelligence software: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) DontGo focuses on other capabilities that reviewers also consider important, including **Chatbot** (**42%**) and **Machine Learning** (**33%**). Together, these features help businesses automate conversations, respond to users more efficiently, identify patterns in data, and improve decision-making, giving teams practical tools to handle customer interactions and support ongoing analysis. Autoresponders Create and automatically send premade copy in response to customer messages Campaign Planning Plan and strategize marketing campaigns Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system DontGo 20 features ### All Features - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Planning: Plan and strategize marketing campaigns - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Sales Teams/Organizations: Caters to sales teams - Geotargeting: Geographic location of visitors determines behavior of the software - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Predictive Analytics: Predict future data based on historical data sets - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 4.4 (10) Free Trial Basic $549.00 Per Month Value for money 4.4 (10) 4.4 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (10) 4.8 Based on 10 reviews ## User reviews Overall rating 4.4 Based on 10 reviews Filter by rating 5(6) 4(2) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Robert W. Project Coordinator Construction ### "DontGo Chat is the way to go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 22, 2019 Overall, we have had a great experience. I can only imagine it getting better as AI tech grows. Thanks a lot, DontGo! Pros Having DontGo has allowed us to offer 24/7 chat on our website, without having to outsource, or have staff available 24/7. Cons It can be a bit pricey, but when compared to having full time staff man the phones/chat it ends up being a no brainer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PG Portia G. ### "Please Don't Go" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 14, 2016 We were initially having some difficulty with setting up the program because of a lack of communication from our website support team. Don'tGo representatives were a big help in making all ends meet. Now we are watching our leads and the actions they tend to take. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jordan L. Owner Health, Wellness and Fitness ### "Great customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2016 The staff does a great job of explaining how everything works. From the initial call, to getting the account set up, it is very well run. All calls and emails are answered in a timely manner. It is easy to modify the campaign as needed. Pros ease of use Cons pops up too often Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2016 Jordan, thank you for sharing your experience! JF Johnny F. Marketing Manager Construction ### "DontGo K&H review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2016 I believe this could be a great system if there was more traffic using it, I do believe it can or has saved a bit of additional business but may work even better if the person that is trying to leave the site is offered an additional savings for moving forward with their search. Pros That it does give potential clients the opportunity to stay on the site and communicate with the company. Cons I believe that the reporting should be more frequent Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2016 Johnny, thank you for your review. We appreciate your feedback! SB Samantha B. Senior Digital Marketing Manager Marketing and Advertising ### "Less Intrusive - Not Many Leads" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 November 4, 2016 A better service as it only appears when a visitor is about to leave and only on specific pages. However, there still hasn't been much of an ROI with some people interacting but almost none filling out a form and becoming a lead. Pros That it only appears when someone is about to leave and is customizable based on "leaving behavior" and also which pages it appears. Cons Doesn't integrate with CRM platform and is a bot that is clearly a bot. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2016 Samantha, thank you for your feedback. I will notify your account representative about your concern so they can make suggestions to improve your campaign. Best! DW Dave W. ### "Very easy transition" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 4, 2016 Very easy install on my website. Awesome customer service. My rep Amanda is very attentive and makes sure all of my needs are being met. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2016 Dave, thank you for sharing your experience! AP Andrew P. Director of Marketing Construction ### "Capture leads that would've otherwise left your website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2016 Our experience with Amanda and the rest of the team at Don't Go has been great. After installing the snippet on our site the live chat was running immediately, collecting additional form fills and phone calls that we would've been missing without it. Pros This software provides real ROI for the visitors that are already leaving your site. Cons To the savvy user, the chat can seem automated, or in the worst-case scenario, a pop-up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2016 Andrew, thank you for your wonderful feedback! - KC AT Alayna T. Social Media Coordinator/Marketing Director Construction ### "Please Dont Go with anyone else!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2016 Everything from set up to launching and starting to use the software has been a breeze. No complaints here. Already bringing in customers and creating revenue. Pros Easy to use and understand. User friendly. Our customers like the features and get some of their questions answered up front. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2016 Alayna, thank you for sharing your experience with DontGo! :) DE David E. CEO Construction ### "Game Changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2016 Gutters are the kind of business where we know if someone hits our website, in that moment they have a problem and we have the solution. DontGo gives us greatly enhanced communication capabilities and insures we do all we can to grab them as a customer. Pros The exit intent technology stops everyone who is leaving without engaging and the speed and accuracy of the answers makes us look very good with our customers Cons None Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2016 David, thank you for your review and your advice to buyers. We couldn't agree more! BE Brian E. CEO Construction ### "$2M in additional revenue each year" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2016 We set up a designated 800 number and form. By utilizing the patented exit intent and with the outstanding experience provided, we were able to track $2.2M in additional revenue at Hansons in 2015. Pros Speed - Customer Experience - Accuracy - 24x7x365 Cons None Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2016 Brian, thank you for sharing your experience. DontGo is happy to see your high conversion rates! - KC [View all Reviews](https://www.capterra.com/p/152787/DontGo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.