# DontGo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DontGo the right Artificial Intelligence solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152787/DontGo/reviews --- DontGo 4.4 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DontGo Ease of use 4.4 Customer Service 4.8 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert W. Project Coordinator Construction Used the software for: Less than 6 months ### "DontGo Chat is the way to go!" January 22, 2019 5.0 Overall, we have had a great experience. I can only imagine it getting better as AI tech grows. Thanks a lot, DontGo! Pros Having DontGo has allowed us to offer 24/7 chat on our website, without having to outsource, or have staff available 24/7. Cons It can be a bit pricey, but when compared to having full time staff man the phones/chat it ends up being a no brainer. Review Source BE Brian E. CEO Construction Used the software for: 1-2 years ### "$2M in additional revenue each year" June 27, 2016 5.0 We set up a designated 800 number and form. By utilizing the patented exit intent and with the outstanding experience provided, we were able to track $2.2M in additional revenue at Hansons in 2015. Pros Speed - Customer Experience - Accuracy - 24x7x365 Cons None Review Source Response from DontGo August 19, 2016 Brian, thank you for sharing your experience. DontGo is happy to see your high conversion rates! - KC PG Portia G. Used the software for: ### "Please Don't Go" November 14, 2016 3.0 We were initially having some difficulty with setting up the program because of a lack of communication from our website support team. Don'tGo representatives were a big help in making all ends meet. Now we are watching our leads and the actions they tend to take. Review Source DE David E. CEO Construction Used the software for: 6-12 months ### "Game Changer!" August 10, 2016 5.0 Gutters are the kind of business where we know if someone hits our website, in that moment they have a problem and we have the solution. DontGo gives us greatly enhanced communication capabilities and insures we do all we can to grab them as a customer. Pros The exit intent technology stops everyone who is leaving without engaging and the speed and accuracy of the answers makes us look very good with our customers Cons None Review Source Response from DontGo August 19, 2016 David, thank you for your review and your advice to buyers. We couldn't agree more! JL Jordan L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great customer support" November 4, 2016 5.0 The staff does a great job of explaining how everything works. From the initial call, to getting the account set up, it is very well run. All calls and emails are answered in a timely manner. It is easy to modify the campaign as needed. Pros ease of use Cons pops up too often Review Source Response from DontGo November 7, 2016 Jordan, thank you for sharing your experience! JF Johnny F. Marketing Manager Construction Used the software for: Less than 6 months ### "DontGo K&H review" November 4, 2016 4.0 I believe this could be a great system if there was more traffic using it, I do believe it can or has saved a bit of additional business but may work even better if the person that is trying to leave the site is offered an additional savings for moving forward with their search. Pros That it does give potential clients the opportunity to stay on the site and communicate with the company. Cons I believe that the reporting should be more frequent Review Source Response from DontGo November 7, 2016 Johnny, thank you for your review. We appreciate your feedback! AP Andrew P. Director of Marketing Construction Used the software for: Less than 6 months ### "Capture leads that would've otherwise left your website" August 19, 2016 5.0 Our experience with Amanda and the rest of the team at Don't Go has been great. After installing the snippet on our site the live chat was running immediately, collecting additional form fills and phone calls that we would've been missing without it. Pros This software provides real ROI for the visitors that are already leaving your site. Cons To the savvy user, the chat can seem automated, or in the worst-case scenario, a pop-up. Review Source Response from DontGo August 19, 2016 Andrew, thank you for your wonderful feedback! - KC AT Alayna T. Social Media Coordinator/Marketing Director Construction Used the software for: Less than 6 months ### "Please Dont Go with anyone else!" August 17, 2016 5.0 Everything from set up to launching and starting to use the software has been a breeze. No complaints here. Already bringing in customers and creating revenue. Pros Easy to use and understand. User friendly. Our customers like the features and get some of their questions answered up front. Review Source Response from DontGo August 19, 2016 Alayna, thank you for sharing your experience with DontGo! :) SB Samantha B. Senior Digital Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Less Intrusive - Not Many Leads" November 4, 2016 3.0 A better service as it only appears when a visitor is about to leave and only on specific pages. However, there still hasn't been much of an ROI with some people interacting but almost none filling out a form and becoming a lead. Pros That it only appears when someone is about to leave and is customizable based on "leaving behavior" and also which pages it appears. Cons Doesn't integrate with CRM platform and is a bot that is clearly a bot. Review Source Response from DontGo November 7, 2016 Samantha, thank you for your feedback. I will notify your account representative about your concern so they can make suggestions to improve your campaign. Best! DW Dave W. Used the software for: ### "Very easy transition" November 4, 2016 4.0 Very easy install on my website. Awesome customer service. My rep Amanda is very attentive and makes sure all of my needs are being met. Review Source Response from DontGo November 7, 2016 Dave, thank you for sharing your experience! 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