--- title: "ChannelManager Property Management System Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChannelManager Property Management System Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/152789/Property-Management-System/" page_type: "product" language: "en" --- # ChannelManager Property Management System Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ChannelManager Property Management System ## What is ChannelManager Property Management System? Channel Manager is the first and oldest property management system produced in the 1990's and is also the first to become an all in one PMS with integrating booking engine and site updater functionalities. Being a web based system, it can be accessed from anywhere from any device. With a single booking made, it updates all the channels connected within seconds and eliminates the need to update each and every channel individually, which can enhance the productivity. ## What is ChannelManager Property Management System used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$49 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChannelManager Property Management System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://channelmanager.com.au&name=ChannelManager Property Management System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChannelManager Property Management System 3.8 (6) VS. [4.8 (1,611)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price A$49 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (6) Ease Of Use 4.6 (256) Value For Money 3.7 (6) Value For Money 4.6 (239) Customer Service 4.2 (6) Customer Service 4.7 (249) ## ChannelManager Property Management System alternatives [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) [4.2 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) Starting price $85.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123133/SiteMinder/) [Stayflexi](https://www.capterra.com/p/193259/Flex-PMS/) [4.7 (163)](https://www.capterra.com/p/193259/Flex-PMS/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/193259/Flex-PMS/) [Yanolja Cloud Solution Property Management System (PMS)](https://www.capterra.com/p/135751/eZee-Absolute/) [4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/) Starting price $23.86 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135751/eZee-Absolute/) [E4jConnect Vik Booking](https://www.capterra.com/p/10011779/e4jConnect/) [4.7 (15)](https://www.capterra.com/p/10011779/e4jConnect/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011779/e4jConnect/) [View all alternatives](https://www.capterra.com/p/152789/Property-Management-System/alternatives/) ## FAQs about ChannelManager Property Management System Overview ### What company size and specific industries is ChannelManager Property Management System built for? ChannelManager Property Management System is designed for hospitality businesses of all sizes, especially hotels, as well as property managers that need a channel manager, property management system, and hotel reservation software. The target audience centers on lodging and accommodation operations rather than general-purpose business sectors. Features and Usability ### What are the key features of ChannelManager Property Management System? ChannelManager Property Management System offers reservations management, booking management, availability management, and room inventory tools for property operations. It also includes channel management, multi-channel management, and channel analytics, plus billing and invoicing, payment processing, reporting and analytics, housekeeping management, and maintenance management. Getting Started and Support ### What training and onboarding options does ChannelManager Property Management System offer? ChannelManager Property Management System provides in-person training and documentation to help teams get started. In-person training supports guided instruction with direct assistance, while documentation gives written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does ChannelManager Property Management System offer? ChannelManager Property Management System provides Email/Help Desk, Phone Support, and Chat for customer assistance. No reviewer feedback on support experience is available in the catalog data, so support quality, response times, and common user frustrations cannot be assessed from the provided information. ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) ChannelManager Property Management System supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help hospitality businesses manage availability accurately, accept bookings more efficiently, and keep reservation activity organized across their operations, allowing teams to reduce booking conflicts and deliver a smoother guest experience. Reservations Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Booking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling ChannelManager Property Management System 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Single Property: One location - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.0 (6) 4.0 Based on 6 reviews ## Pricing Value for money 3.7 (6) Free Trial Free Version Basic A$49.00 Flat Rate,Per Month ChannelManager Plus A$62.00 Other,Per Month ChannelManager Pro A$100.00 Other,Per Month Value for money 3.7 (6) 3.7 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6) 4.2 Based on 6 reviews ## User reviews Overall rating 3.8 Based on 6 reviews Filter by rating 5(3) 4(1) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent Alexantrou Katalin V. Sales Manager Hospitality ### "To be recommended " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2024 Pros It is easy to use and has many useful futures. Cons For the moment, nothing to add. Happy overall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Maria C. Accounting Department Real Estate ### "Buildium is a trusted software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2022 My experience using Buildium has been great. The software is easy to use. Their customer service is professional and well versed/knowledgeable. Pros The software is easy to navigate and friendly. Cons Buildium runs a little expensive but in my opinion is worth paying because is a trusted software. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reasons for choosing ChannelManager Property Management System We choose Buildium over the alternative product because the accounting system is friendly and easy to understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Abhinav C. Program Manager Information Technology and Services ### "Property Management System - Backbone for Hotel Operations!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 10, 2022 Its been a fabulous journey with PMS thus far, hope it keeps up with the market pace. Pros The features such as Front desk management, Housekeeping management, accounting etc are the most important features of a PMS as they are directly linked to guest data and proper management of guests in the hotels. All the features are easy to use with upfront support and it is also seamless to integrate with a third party app such as bulk sms etc. Cons Although majority features work seamlessly there is some improvement required in the accounting and night audit as well as handling online bookings.It is not user friendly as other systems due to multiple options segregated at once. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NC Neil C. Licencee Real Estate ### "Ease Of Use for Dummies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2021 The program is so user friendly and the backup support quick to respond makes my choice to use Console a no brainer! Pros As 2 person agency having residential property management I found that this software was ideal for our business. It so easy to use and if any queries the back up with the remote source is great. It is a simple step by step format that is so simple to use (even for 1st time users). Cons Very little to comment on as no real issues. As i have the minimum system due to the small rent roll there less reports available but no concerns as covers requirements for trust account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Christine B. Owner Hospitality ### "Channel Manager for accommodation reservation and bookings" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 23, 2018 Although we have been happy with ChannelManager, we would like to find a software package that provides booking calendar that can be embedded on our website to take direct bookings & payment (we don't use OTAs) and is easy for the customer to use on the mobile phone. Pros 1)having a real person at the end of the phone (who lives in Tasmania) to assist. 2)CM are responsive on the few occasions that we have needed assistance 3)competitive pricing 4)handles multiple rooms and packages, extras, and promotional codes 5)easy to update rates & availability 6)can take direct bookings & payment on-line or over the phone Cons 1) the effort to get Google Analyatics & FB pixel codes on the guests confirmation URL. 2) not convenient for CRM. Need to handle CSV downloads manually; unable to customise the reports, so sometimes need to download more than one report, then do a cut & paste into another spreadsheet. 3) customers have started complaining that the mobile booking site is difficult to use 4) we are unable to embed a calendar on our website 5) there is limited scope to customise the style of the external desktop booking site 6) by using the online DPS merchant we are not paid till the month after the guest has stayed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Pawan S. Owner Hospitality ### "Unacceptable standard of customer service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 2, 2017 Pros Nothing much to like. I would say that you can manage the reservations in an Excel based system better than this product. All the integration with OTAs are not reliable ...huge possibilities of overbookings. Cons Choosing Channel manager and PMS is a big decision for a hotels/accommodation providers because It is not easy to exit and move to another service provider. Whether you are small or medium size , my recommendation will be to stay away from channelmanager.com.au. There are plenty of integrated PMS and CM provider in the market that offer better price and more value for money. Product: The product itself is not capable of managing the growth of your business. There are many inbuilt roadblocks e.g. rate plans cannot be mapped to OTAs, Payment gateway cannot be linked to your merchant services provider, no integration with financial systems and the list goes on. After realising that I made a mistake by choosing this product, I had to migrate all the data to the new PMS. A lot of work. Meanwhile, channelmanager.com.au deleted all our customers data/reservations without any warning or information. When I called, I was told that the payment was not made on time, so they deleted the whole database. No calls, no emails , no warnings before doing that. Do you expect this from a professional service provider? For your peace of mind, stay away from this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.