# ChannelManager Property Management System Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ChannelManager Property Management System Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/152789/Property-Management-System

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# 

 ChannelManager Property Management System Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ChannelManager Property Management System

## What is ChannelManager Property Management System?

Channel Manager is the first and oldest property management system produced in the 1990's and is also the first to become an all in one PMS with integrating booking engine and site updater functionalities. Being a web based system, it can be accessed from anywhere from any device. With a single booking made, it updates all the channels connected within seconds and eliminates the need to update each and every channel individually, which can enhance the productivity.

## What is ChannelManager Property Management System used for?

[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)

Top alternative

Featured

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

A$49

Flat Rate, Per Month

Free trial  
available

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Do you work for ChannelManager Property Management System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://channelmanager.com.au&name=ChannelManager Property Management System)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ChannelManager Property Management System

3.8 (6)

VS.

[4.8 (427)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/)

Starting Price

A$49

Flat Rate, Per Month

Starting Price

$30

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (6)

Ease Of Use

4.6 (427)

Value For Money

3.7 (6)

Value For Money

4.6 (406)

Customer Service

4.2 (6)

Customer Service

4.8 (416)

## ChannelManager Property Management System alternatives

[4.3 (129)](https://www.capterra.com/p/13824/roomMaster/reviews/)

Starting price

$150.00

Per User, Per Month

Highest Rated

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

[4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/)

Starting price

$23.86

Per User, Per Month

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/152789/Property-Management-System/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Booking

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Reservations Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Front Desk Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Appointment Management

Manage various aspects of appointments including booking, rescheduling, canceling

ChannelManager Property Management System 41 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Setting up the amount/charge for per hour of work by a company or professional

Create, update, and manage bookings, itineraries, and reservations

Accounting functionality within the system, not requiring integration with third-party tools

Track and manage schedules and meetings via an integrated calendar

Analyze and track performance of channels

Manage various distribution channels, build relations with channel partners, and track their performance

A collection of customer information such as contact details, demographics, previous interactions, etc.

Provide online support for your customers through live chat or help desk functionality

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Track and manage inventory levels to maintain proper supply

Manage, maintain and track the performance of assets and equipment

Automate workflows and trigger campaigns based on customer actions

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple locations

More than one location

Book meetings and appointments through a website or digital platform

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Design, communicate, and distribute incentives to perform a specific action

Track/optimize rates in relation to usage

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Monitor sales and make necessary adjustment in order to increase demand and revenue

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

One location

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.0 (6)

4.0

Based on 6 reviews

## Pricing

Value for money

3.7 (6)

Free Trial

Free Version

Basic

A$49.00

Flat Rate,Per Month

ChannelManager Plus

A$62.00

Other,Per Month

ChannelManager Pro

A$100.00

Other,Per Month

Value for money

3.7 (6)

3.7

Based on 6 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.2 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (6)

4.2

Based on 6 reviews

## User reviews

Overall rating

3.8

Based on 6 reviews

Filter by rating

5(3)

4(1)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

Alexantrou Katalin V.

Sales Manager

Hospitality

### "To be recommended "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 3, 2024

Pros

It is easy to use and has many useful futures.

Cons

For the moment, nothing to add. Happy overall.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Maria C.

Accounting Department

Real Estate

### "Buildium is a trusted software."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 19, 2022

My experience using Buildium has been great. The software is easy to use. Their customer service is professional and well versed/knowledgeable.

Pros

The software is easy to navigate and friendly.

Cons

Buildium runs a little expensive but in my opinion is worth paying because is a trusted software.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Reasons for choosing ChannelManager Property Management System

We choose Buildium over the alternative product because the accounting system is friendly and easy to understand.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Abhinav C.

Program Manager

Information Technology and Services

### "Property Management System - Backbone for Hotel Operations!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 10, 2022

Its been a fabulous journey with PMS thus far, hope it keeps up with the market pace.

Pros

The features such as Front desk management, Housekeeping management, accounting etc are the most important features of a PMS as they are directly linked to guest data and proper management of guests in the hotels. All the features are easy to use with upfront support and it is also seamless to integrate with a third party app such as bulk sms etc.

Cons

Although majority features work seamlessly there is some improvement required in the accounting and night audit as well as handling online bookings.It is not user friendly as other systems due to multiple options segregated at once.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NC

Neil C.

Licencee

Real Estate

### "Ease Of Use for Dummies"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2021

The program is so user friendly and the backup support quick to respond makes my choice to use Console a no brainer!

Pros

As 2 person agency having residential property management I found that this software was ideal for our business. It so easy to use and if any queries the back up with the remote source is great. It is a simple step by step format that is so simple to use (even for 1st time users).

Cons

Very little to comment on as no real issues. As i have the minimum system due to the small rent roll there less reports available but no concerns as covers requirements for trust account.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CB

Christine B.

Owner

Hospitality

### "Channel Manager for accommodation reservation and bookings"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

August 23, 2018

Although we have been happy with ChannelManager, we would like to find a software package that provides booking calendar that can be embedded on our website to take direct bookings & payment (we don't use OTAs) and is easy for the customer to use on the mobile phone.

Pros

1)having a real person at the end of the phone (who lives in Tasmania) to assist. 2)CM are responsive on the few occasions that we have needed assistance 3)competitive pricing 4)handles multiple rooms and packages, extras, and promotional codes 5)easy to update rates & availability 6)can take direct bookings & payment on-line or over the phone

Cons

1) the effort to get Google Analyatics & FB pixel codes on the guests confirmation URL. 2) not convenient for CRM. Need to handle CSV downloads manually; unable to customise the reports, so sometimes need to download more than one report, then do a cut & paste into another spreadsheet. 3) customers have started complaining that the mobile booking site is difficult to use 4) we are unable to embed a calendar on our website 5) there is limited scope to customise the style of the external desktop booking site 6) by using the online DPS merchant we are not paid till the month after the guest has stayed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PS

Pawan S.

Owner

Hospitality

### "Unacceptable standard of customer service "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 2, 2017

Pros

Nothing much to like. I would say that you can manage the reservations in an Excel based system better than this product. All the integration with OTAs are not reliable ...huge possibilities of overbookings.

Cons

Choosing Channel manager and PMS is a big decision for a hotels/accommodation providers because It is not easy to exit and move to another service provider. Whether you are small or medium size , my recommendation will be to stay away from channelmanager.com.au. There are plenty of integrated PMS and CM provider in the market that offer better price and more value for money. Product: The product itself is not capable of managing the growth of your business. There are many inbuilt roadblocks e.g. rate plans cannot be mapped to OTAs, Payment gateway cannot be linked to your merchant services provider, no integration with financial systems and the list goes on. After realising that I made a mistake by choosing this product, I had to migrate all the data to the new PMS. A lot of work. Meanwhile, channelmanager.com.au deleted all our customers data/reservations without any warning or information. When I called, I was told that the payment was not made on time, so they deleted the whole database. No calls, no emails , no warnings before doing that. Do you expect this from a professional service provider? For your peace of mind, stay away from this product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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