Lighthouse.io

Lighthouse.io


4.5 / 5
21 reviews

Who Uses This Software?

Lighthouse was built for operations teams that manage a large number of on-site or roving personnel across security, cleaning, facilities management, and field services.


Average Ratings

21 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Lighthouse.io
  • lighthouse.io/
  • Founded 2015
  • United States

About Lighthouse.io

Lighthouse.io is a world-class mobile workforce management platform designed specifically for the security, cleaning, and field service industries. Equip your guards, cleaners and field workers with a suite of mobile tools that improve safety, productivity, and quality of services. Improve customer satisfaction with increased transparency, powerful dashboards, and automated reports.


Lighthouse.io Features

  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Check-in / Check-out
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History
  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Lighthouse.io Reviews Recently Reviewed!


Lighthouse internal positioning system

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an excellent suite of software that does 'just work', once you have it setup. We have our staff using it and it reducing the touch points they would have had to make manually, saving them time and providing a real time update to our clients on their efforts. It is a very 'pretty' package which helps when we are presenting it to clients on how we can use this too to meet their requirements.

Cons: The reporting is a little light at the moment, and we have implemented some PowerBI solutions to address that, however they are actively working on enhancing that component and it is looking pretty good so far.

The API also needs some attention, again they are working on that actively and soliciting requirements as to what we want it to be able to do which is outstanding.

Overall: Very happy. Their support teams are top notch and we get the support we need right away. They actively ask and engage for what we want to see in the suite. Their implementation team did an excellent job helping us get it up and running.

They have been great to work with and we are looking to deploy it further into the businesses sites to meet the needs of our clients.

Vendor Response

by Lighthouse.io on February 17, 2019

Thanks for the review and feedback. It's great to hear that you and your clients are getting value out of the platform. We're working hard on improving the depth of our reporting and are pleased to let you know that we'll be releasing a range of new dashboard modules soon.

Thanks,
The Lighthouse Team

A powerful platform that helps me better manage cleaning services on a daily basis.

Jun 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Time is the most critical asset. Lighthouse.io gives me the ability to track, optimize & analyse how time is spent by our workforce.It simplifies our timesheets, tasks & reports. Front line staff find it very easy to enter their time, report issues, report rotations & completing tasks. Lighthouse team provides an excellent customer support & always listening to their customers.

Cons: As a workforce management platform I found Lighthouse.io very adaptable to business needs, finding management solutions across a variety of different sites & different services. I would like to see an expansion to cover more HR management & recruitment process.

Overall: Lighthouse.io provides a powerful platform that helps me better manage cleaning services on a daily basis. I can identify issues in real-time and the reports give me a really good understanding of how we're tracking against KPI's

Vendor Response

by Lighthouse.io on June 22, 2018

Thanks for the review Hussein.

We've really enjoyed working with you and the team to improve cleaning service delivery for your customers. We'll take on your feedback regarding expansion into more HR and management processes.

Many Thanks,
The Lighthouse Team

Capterra loader

Working with the LH.io tool and team has been great.

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows us to provide an extra layer of transparency to our service offering to our customers. The new GPF function takes the tool to the next level!

Cons: The con is training out teams to take full advantage of all the software has to offer. However, it's a game changer for our teams when used correctly.

Overall: The biggest benefit is that the software gives PEFS an extra level of transparency to provide with our service line. Not many of our competitors can show real-team reports on tasks and progress of day to day services.

Vendor Response

by Lighthouse.io on February 17, 2019

Thanks for the review Kevin.

Training end users is always a big investment and is critical to get right when introducing any new software product into a business. We're always happy to setup additional training sessions if needed - just get in touch with your Customer Success Manager.

Thanks,
The Lighthouse Team

Highly Recommend Lighthouse.io

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Lighthouse.io system is so easy to install and use. Even staff members that aren't use to using a 'smart' phone technology are finding the system easy to use.

We also love the 'live mapping' and 'heat map system'. It provides you with a quick summary , you can quickly identify areas that need attention immediately.

Cons: The area that we wanted improvements in was automatic reporting - which Lighthouse.io has just brought in. We are now receiving daily reports across our sites

Overall: I would highly recommend Lighthouse.io.

The team is always available and happy to assist. The software system is the most advanced system that I have seen, the technology is amazing. They are always working towards bringing improvements into the system. Lighthouse have really simplified the system for the end user, they understand that not everyone is technologically savvy. This system has had a positive impact on our business and our clients.

Vendor Response

by Lighthouse.io on January 18, 2019

Hi Kylie, thanks so much for your review. We appreciate the support and feedback you have provided since becoming a Lighthouse customer. We look forward to building an even stronger partnership in 2019!

Thanks,
The Lighthouse Team

Overall adds significant value to the business, and drives cost reductions in public liability.

Jun 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Enables us to manage our public liability exposure by recording instantly and they happen. Also provided us with the ability to track and manage our staff while on shift

Cons: The back end system is sometimes difficult to get the type of reports we wanted. However Ben and his team have allways developed and implemented what ever reporting we required

Vendor Response

by Lighthouse.io on June 22, 2018

Hi Darren,

Thanks for writing a review. Happy to hear that Lighthouse adds significant value and helps reduce PL costs.

We're working hard on making improvements to the back end system and we've recently released performance dashboards to help with this. We look forward to continuing to work closely with Spotless to build out the features that you need.

Many Thanks,
The Lighthouse Team

Lighthouse application at a Five Star International Hotel

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple UI interface - the colour scheme and display menu and options/tools

Easy navigation

Customised templates

Real time reporting and the running of the reports

The live tracking of points

Heat map functionality

Cons: Battery drainage due to constant GPS usage, whilst logged into the application. This has been managed on site

Some functionality, heat map in particular, unavailable during system/version upgrades

Overall: The customer service has been exceptional, as has the follow up, both by email and phone. Lighthouse has been committed to all stakeholders from installation through to ongoing support.

Vendor Response

by Lighthouse.io on February 17, 2019

Thanks very much for the review Peter. We're glad you are enjoying the product and customer service. GPS can be a challenging one to manage in terms of battery life, though our customers typically get through an entire shift without any issues. We do have the capability to modify the sensitivity of the GPS and thereby reduce impact on battery life. It's best to discuss options with your Customer Success Managers as it should be an easy one to resolve.

Thanks,
The Lighthouse Team

Review

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User-Friendly

App Available

Open API

Various Tracking options

Interactive Map

Customizable Reports

Cons: Unable to create geofences and locations (have to request it)

Unable to create working QR Codes/Zones

Unable to do a real-time rewind (select a time and watch movement up to the present or selected end time)

Unable to load in PDF files (such as Post Orders) for employees to easily access

Overall: Currently, we are solving accountability issues. The real-time device markers (both GPS and QR code scans) have assisted greatly with all clients currently using Lighthouse.

Vendor Response

by Lighthouse.io on February 15, 2019

Thanks for your review Angelic. We appreciate your support and feedback. You'll be pleased to know that customers can now create their own locations, geo-fences, beacons and QR codes from the web portal. We have also recently released the ability to upload files including PDFs to tasks and issues.

Please contact your Customer Success Manager if you need any assistance on how to use these features.

Thanks,
The Lighthouse Team

Great team to work with!

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is fantastic, they have responded quickly to all our questions and needs. They are always asking us for input and improving the product.

Cons: The original product had some issues however, they worked hard and fast to overcome those deficiencies and now have a great product.

Overall: We have had a great experience with support team. Their product has been extremely beneficial in assisting us in collecting data from our security patrols, reporting and with our Key Performance Indicator Reports to our clients.

Vendor Response

by Lighthouse.io on February 17, 2019

Thanks for the review Don. Glad to hear you're enjoying the customer service - it's something we take pride in. Looking forward to continuing to work closely with you to evolve the Lighthouse product and deliver even more value!

Thanks,
The Lighthouse Team

Capterra loader

Excellent service with an outstanding product.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that the Lighthouse team are always developing and moving forward is what really adds to this product . They're great to deal with and have always responded promptly to action. The app is growing and ever developing to tailor to its clients needs. This is really turning out to be an A+ product and look forward to its growing use.

Cons: Not much to dislike honestly.. From time to time it may take a moment to login, or the syncing might take a while longer than normal - something we encounter with most software anyway.

Vendor Response

by Lighthouse.io on June 22, 2018

Hi William,

Thanks for the review. We're glad to hear that you think we have an A+ product. You've brought a number of great ideas to the table over the past 12 months and we look forward to working closely with you and the team to build them. Thanks for being a great customer!

Many Thanks,
The Lighthouse Team

Very good thus far, easy to use product with a wide variety of features.

Jun 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Incorporating Lighthouse.io has been a positive step forward for our business. It allows us to provide verifiable proof to clients that our staff are attending client sites and carrying out all required tasks. As field staff use Lighthouse.io through a mobile device, the ability for them to simply and efficiently check what tasks they need to complete at each site has been a massive improvement to how we operated previously.

Cons: There are some administrative tasks that require a member of the lighthouse.io team to carry out behind the scenes, which they do in a prompt fashion. It would be beneficial to us to have the ability to do this ourselves, this is something we have identified as a feature we would like to see added.

Vendor Response

by Lighthouse.io on June 22, 2018

Hi Ryan,

Thanks for taking the time to write a review. We're glad to hear that it's helping you prove service delivery for your customers.

We appreciate that there are some improvements relating to administrative tasks and we're working hard to address these for you. We look forward to continuing the strong relationship with Quad Security and building out the features that you need.

Many Thanks,
The Lighthouse Team

great gadget

Jun 20, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: efficient when checking on workers and their location. and how long they have been at certain locations

Cons: after loading a task sometimes it takes too long for submission of task to load and go to next issue. Workers sometimes have to off phone and reload then it works. This process takes too long

Vendor Response

by Lighthouse.io on June 22, 2018

Hi Valaria,

Thanks for taking the time to write a review. It's pleasing to hear that Lighthouse is helping you better manage your team.

Thanks for your feedback regarding task submission. We've passed this onto the Customer Success team who will look into it for you.

Many Thanks,
The Lighthouse Team

Very helpful product and great customer service

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service, quick response and follow ups to make sure that we are happy with the outcome

Cons: I'd prefer you could move things up and down in the template as currently it's a matter of copy & paste.

Overall: Most impressed with their service, appreciate their efforts to fix any issues and answer any questions

Vendor Response

by Lighthouse.io on January 17, 2019

Many thanks for your review Magdalea. We look forward to working closely with you to improve the product further and drive even more value for BCCS in the future.

Feedback on LightHouse.io

Oct 22, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Client Reporting and Data Management functionality

Easy to use

Cons: Scanning QR codes sometimes difficult, possibly the quality of our hardware contributes to this issue.

Overall: We have found the Lighthouse.io product has added significant value in respect to Task Management & Client Reporting.

Vendor Response

by Lighthouse.io on February 17, 2019

Thanks for the feedback and review Ian. You are correct the quality of the phone/camera can impact QR scanning. I spoke to our Customer Success Manager about your case and I believe it has been resolved through upgrading the phone hardware which is good to hear. Thanks again for your support.

The Lighthouse Team.

Product and Functionality

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate and simple

Live Reporting

Good Beacon system

Good Customer service and Support

Cons: - It is best work force management system in cleaning service industry so far.

- It can be more automated by scheduling task

Overall: -Gather good analytical data and increase workforce productivity

Vendor Response

by Lighthouse.io on January 18, 2019

Thanks very much for your review Vipul. We appreciate your support and all of the product suggestions you have provided to the team. Looking forward to building an even stronger partnership in 2019.

Thanks,
The Lighthouse Team

Lighthouse has the made the reporting for our business a breeze which allows us more time for BD.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Lighthouse is changing the way the Security industry is ran. After seeing the way the industry used to be ran, Lighthouse is going to enable businesses a like to provide a much better service to the end consumer.

Cons: Honestly, I like everything about the online platform, Lighthouse. We cannot wait to implement in ALL sites moving forward to enable a great customer experience.

Vendor Response

by Lighthouse.io on June 22, 2018

Hi Michael,

Thanks very much for taking the time to write a review. We're happy to hear that Lighthouse is automating reporting and allowing more time for BD.

We look to working closely with the Advent team to evolve the Lighthouse product and deliver even more value for your customers.

Many Thanks,
The Lighthouse Team

Exciting Platform for Patrol Management

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Great functionality and easily customised to suit individual site requirements

Cons: Some areas under active development, so very excited to see this platform expand

Vendor Response

by Lighthouse.io on February 15, 2019

Thanks so much for you feedback and support.

The Lighthouse Team :)

Capterra loader

Lighthouse makes flowcharts easier to look at

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes is so much easier to use for work without having my managers to print out a daily flow chart for room set ups. I can even look up what's in store for work a week ahead of actually being onsite by using the app on my phone. PSAV was smart in buying this software for all regions national and international to help make work easier for those who don't have admin rights to print paperwork.

Cons: Nothing, it's very helpful, easy and less papers to carry around and end up losing somewhere.

Lighthouse app at the Target centre

Feb 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic all in one function to do all security and Maintenence reporting.

Cons: No complaints what's so ever.

Definitely the new way of the 21st century reporting procedures.

Overall: Terrific to share information to all staff so everyone is upto date the moment they log in to their shift or even get alerts after hours.

Vendor Response

by Lighthouse.io on February 15, 2019

Hi Target Centre Team,

Thanks so much for your feedback and support. You guys have been great to work with and have provided us with some excellent suggestions. We look forward to building an even stronger partnership.

Thanks,
The Lighthouse Team

Lighthouse.io review

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User interface and the ability to provide transparency to our clients.

Cons: Looking forward to some of the new features which will further enhance the product.

Overall: The Lighthouse team have been fantastic. Any knowledge gaps they are very responsive and have assisted without fuss..... Great product and would highly recommend.

Vendor Response

by Lighthouse.io on February 15, 2019

Thanks for your review Bryan. We have really enjoyed working with you and the team to drive value for your business and customers.

Thanks,
The Lighthouse Team

Excellent job tracking apps

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a Venue manager I can track my staff, create task, reach our KPI with QR codes scanning. Easily create reports for reports.

Cons: To add after photos when closing a task issue but it has been raised with developers. Should been ready in few Months

Vendor Response

by Lighthouse.io on February 17, 2019

Thanks for the review!

We're pleased to let you know that you can now add comments and images after a task or issue report has been submitted.

Thanks,
The Lighthouse Team

Great product and great team to work with

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like working with the team. They are very helpful and develop what you want.

Cons: I wish that more of my customers had WiFi so we could implement it in more locations.

Overall: Fantastic program with many labor solutions.

Vendor Response

by Lighthouse.io on February 15, 2019

Thanks for your support Eddie and glad to hear that you're getting value from the product. We're working hard to bring you even more value through the delivery of some exciting new features.

The Lighthouse Team.