Who Uses This Software?

Lighthouse was built for operations teams that manage a large number of on-site or roving personnel across security, cleaning, facilities management, and field services.


Average Ratings

8 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Lighthouse.io
  • lighthouse.io/
  • Founded 2015
  • United States

About Lighthouse.io

Lighthouse.io is a world-class mobile workforce management platform designed specifically for the security, cleaning, and field service industries. Equip your guards, cleaners and field workers with a suite of mobile tools that improve safety, productivity, and quality of services. Improve customer satisfaction with increased transparency, powerful dashboards, and automated reports.


Lighthouse.io Features

  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Check-in / Check-out
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History
  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Lighthouse.io Reviews Recently Reviewed!


A powerful platform that helps me better manage cleaning services on a daily basis.

Jun 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Time is the most critical asset. Lighthouse.io gives me the ability to track, optimize & analyse how time is spent by our workforce.It simplifies our timesheets, tasks & reports. Front line staff find it very easy to enter their time, report issues, report rotations & completing tasks. Lighthouse team provides an excellent customer support & always listening to their customers.

Cons: As a workforce management platform I found Lighthouse.io very adaptable to business needs, finding management solutions across a variety of different sites & different services. I would like to see an expansion to cover more HR management & recruitment process.

Overall: Lighthouse.io provides a powerful platform that helps me better manage cleaning services on a daily basis. I can identify issues in real-time and the reports give me a really good understanding of how we're tracking against KPI's

Vendor Response

by Lighthouse.io on June 22, 2018

Thanks for the review Hussein.

We've really enjoyed working with you and the team to improve cleaning service delivery for your customers. We'll take on your feedback regarding expansion into more HR and management processes.

Many Thanks,
The Lighthouse Team

Capterra-loader

Working with the LH.io tool and team has been great.

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software allows us to provide an extra layer of transparency to our service offering to our customers. The new GPF function takes the tool to the next level!

Cons: The con is training out teams to take full advantage of all the software has to offer. However, it's a game changer for our teams when used correctly.

Overall: The biggest benefit is that the software gives PEFS an extra level of transparency to provide with our service line. Not many of our competitors can show real-team reports on tasks and progress of day to day services.

Overall adds significant value to the business, and drives cost reductions in public liability.

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Enables us to manage our public liability exposure by recording instantly and they happen. Also provided us with the ability to track and manage our staff while on shift

Cons: The back end system is sometimes difficult to get the type of reports we wanted. However Ben and his team have allways developed and implemented what ever reporting we required

Vendor Response

by Lighthouse.io on June 22, 2018

Hi Darren,

Thanks for writing a review. Happy to hear that Lighthouse adds significant value and helps reduce PL costs.

We're working hard on making improvements to the back end system and we've recently released performance dashboards to help with this. We look forward to continuing to work closely with Spotless to build out the features that you need.

Many Thanks,
The Lighthouse Team

Capterra-loader

Excellent service with an outstanding product.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The fact that the Lighthouse team are always developing and moving forward is what really adds to this product . They're great to deal with and have always responded promptly to action. The app is growing and ever developing to tailor to its clients needs. This is really turning out to be an A+ product and look forward to its growing use.

Cons: Not much to dislike honestly.. From time to time it may take a moment to login, or the syncing might take a while longer than normal - something we encounter with most software anyway.

Vendor Response

by Lighthouse.io on June 22, 2018

Hi William,

Thanks for the review. We're glad to hear that you think we have an A+ product. You've brought a number of great ideas to the table over the past 12 months and we look forward to working closely with you and the team to build them. Thanks for being a great customer!

Many Thanks,
The Lighthouse Team

great gadget

Jun 20, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: efficient when checking on workers and their location. and how long they have been at certain locations

Cons: after loading a task sometimes it takes too long for submission of task to load and go to next issue. Workers sometimes have to off phone and reload then it works. This process takes too long

Vendor Response

by Lighthouse.io on June 22, 2018

Hi Valaria,

Thanks for taking the time to write a review. It's pleasing to hear that Lighthouse is helping you better manage your team.

Thanks for your feedback regarding task submission. We've passed this onto the Customer Success team who will look into it for you.

Many Thanks,
The Lighthouse Team

Very good thus far, easy to use product with a wide variety of features.

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Incorporating Lighthouse.io has been a positive step forward for our business. It allows us to provide verifiable proof to clients that our staff are attending client sites and carrying out all required tasks. As field staff use Lighthouse.io through a mobile device, the ability for them to simply and efficiently check what tasks they need to complete at each site has been a massive improvement to how we operated previously.

Cons: There are some administrative tasks that require a member of the lighthouse.io team to carry out behind the scenes, which they do in a prompt fashion. It would be beneficial to us to have the ability to do this ourselves, this is something we have identified as a feature we would like to see added.

Vendor Response

by Lighthouse.io on June 22, 2018

Hi Ryan,

Thanks for taking the time to write a review. We're glad to hear that it's helping you prove service delivery for your customers.

We appreciate that there are some improvements relating to administrative tasks and we're working hard to address these for you. We look forward to continuing the strong relationship with Quad Security and building out the features that you need.

Many Thanks,
The Lighthouse Team

Lighthouse has the made the reporting for our business a breeze which allows us more time for BD.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Lighthouse is changing the way the Security industry is ran. After seeing the way the industry used to be ran, Lighthouse is going to enable businesses a like to provide a much better service to the end consumer.

Cons: Honestly, I like everything about the online platform, Lighthouse. We cannot wait to implement in ALL sites moving forward to enable a great customer experience.

Vendor Response

by Lighthouse.io on June 22, 2018

Hi Michael,

Thanks very much for taking the time to write a review. We're happy to hear that Lighthouse is automating reporting and allowing more time for BD.

We look to working closely with the Advent team to evolve the Lighthouse product and deliver even more value for your customers.

Many Thanks,
The Lighthouse Team

Excellent job tracking apps

Sep 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a Venue manager I can track my staff, create task, reach our KPI with QR codes scanning. Easily create reports for reports.

Cons: To add after photos when closing a task issue but it has been raised with developers. Should been ready in few Months