Who Uses This Software?

CINC is the leading lead generation and relationship management platform for elite real estate professionals.


Average Ratings

23 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • CINC
  • www.commissionsinc.com/
  • Founded 2011
  • United States

About CINC

Real estate tech solution powering elite teams. CRM, mobile apps, landing pages, plans, & other tools to grow your business.


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CINC Features

  • Campaign Management
  • Client / Property Matching
  • Contact Management
  • Customer Segmentation
  • Dashboard
  • Email Marketing
  • Lead Management
  • Property Alerts
  • Referral Tracking

CINC Reviews Recently Reviewed!


Been with CINC 3 1/2 years as a single agent. Don't use the team aspect.

Apr 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have in house programmers so make modifications continually and use input from the users they have to make the product better. Excellent training in Atlanta area or Phoenix.

They have always had me with a CSR (Customer Service Representative) who contact me

every month or two to see how things are going and when I need to change my ads or learn something new I can get that from the CSR. If my CSR is not available I can always call the support number. Real life training to teach you how to be a more successful agent so the training is a lot more than just how to use the software. Can sort the leads on many facets of how they

have interacted with the listings they view. Can see what they have looked at and how often they log in and what favorites they have identified.

Cons: There is a lot to learn and if I had not gone to the trainings I can imagine it might be intimidating.

Its not cheap but if you use the system and followup with leads the ROI will be very good.

If you don't like being rejected by a high percentage of the leads then this isn't for you, but the few percent that convert makes it worthwhile. It took me awhile to get my first sale but each year I have sold way more from the CINC leads than the prior year.

Overall: Grow my business each and every year. Keep track of leads and what they are looking at

and communications with them.

Expensive system, will get leads, just not quality. Experience will be different depends on support

May 11, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The ease of not having to constantly man the emails or sending homes directly. It is a nice system, and it gives you peace of mind knowing that if you go out of town or aren't able to send emails, or text, it will do it for you. Also, a nice feature is the holiday emails where you can send out to all of your contacts. It is a nice feature that you can see when you last contacted them no matter what form of contact it was. The software is fairly simple to use and there are instructional videos to go back to that will walk you through each step, so you won't have to constantly call for help. Just make sure that you get a good support staff assigned to you, or your experience won't be great. I wish I would have realized this sooner. The system will work if you work it as you are told and expected. You have to make calls and this system will record the times you have reached out.

Cons: The fact that it will send emails letting clients know they aren't from you, when you just sent a personal email or called them.. Wish they recognized it, so if you have them on a drip, it wouldn't send out emails acting as if you haven't spoke, when you actually did/

Vendor Response

by CINC on May 25, 2018

Hi Jennifer! We'd love the opportunity to improve your experience. Would you mind telling us your full name so we can look into this further?

It's to learn the basics but very difficult to use it to its fullest potential.

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like having everything in one place. Its is simple enough to use for the basic functions to get an agent started fairly easily. The search site is great and I like the integrated branded site.

Cons: I don't like that I still have to use supplemental services that I feel I shouldn't need for the price I'm paying. Shout-boss is far superior to the drip campaigns to new leads; Top Producer is far superior in managing listings and closings; Top Producer Market Snapshot is far superior for seller market reports. High quality services like these should be part of the platform to make it an all-in-one system.

Overall: Overall, we wouldn't be able to manage our business without it. Its how we manage everything from lead generation to converted client.

Awesome System!

Jul 31, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system is so rich with lead generating tools, it is incredibly valuable! The website is beautiful and functional, the email drip funnel system makes nurturing leads a cinch. They offer ads at an additional cost, the seller ads need improvement. You do have the ability to create landing pages, add agents at no additional price. Now that is a huge value!

Cons: I love all the features, it has so much to offer loaded in one platform.

Overall: With Cinc I have a CRM that lets me organize, filter my leads, nurture them with email drips, the drips use the DISC character profile system and assigns a drip based on their personality. Email my database, create pocket listings, reverse prospect, create landing pages, add all my agents, shows me reports... it just has so much!

Overall Satisfied

Jul 31, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: CINC has been a great platform to harvest internet leads as well as track all our database information. The best feature is the integration with other platforms like Gmail and Dotloop because it allows us to run our business from one platform rather than jumping to different pages. The lead platform is very well organized and we love that all our communications with clients are saved for us since we used to have to file them ourselves.

Cons: There are multiple features our team had with another CRM system that we do not have with CINC, such a place for a spouses birthday and a way to automate reminders to send leads birthday cards or call. ( We use birthdays as a touch within our 36 touch program as outlined in the red book). We also think CINC would be fantastic if it had a better listing platform where we could organize every step of a transaction even before its live on NWMLS.

Overall: Overall we are very satisfied with CINC. We receive a lot of great leads from the platform and once you get used to the platform it becomes very easy to use. As a team we love that when we reach out to our sucess partners they always have a solution and our request our submitted to the tech team when there is not a solution.

Capterra-loader

Best CRM for real estate hands down.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the team behind it, who are constantly improving it, and listening to their clients about how to better serve them and make the experience better for their customers.

Cons: Difficulty creating sales funnels for segmented populations in the database. Would like to have registrations with Social Media logins to provide better data.... I wish one of their training centers was in my backyard.

Overall: I procure clients!

CINC has been responsible for a large part of my business' growth.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user friendly and most things that you'd want a software program to do - it's already built in. If you don't see it, just ask, because it's probably there but you just aren't finding it.

Cons: There really is nothing that we don't like about the software. Getting our agents to ensure they're using it 100% is always tough, but not the software's fault.

Overall: LEADS - the most important thing in real estate.

CINC is my lead generator. It has been my "go to" source. I prefer google ads to facebook.

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does a lot of things hands off. My biggest problem is with procrastination with followup. So if I'm not responding as often as I should, the software continues to engage them. I think the functions are generally well thought out.

Cons: I haven't felt I could replace my CRM for nonlead followup and client data. I'm not sure that's terribly important, though.

Overall: Source of all my internet leads

Capterra-loader

Awesome real estate CRM and lead gen platform

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The quality of the leads, functionality and ease of use.

Cons: There are occasional glitches but that is to be ex0ected woth any technology.

Overall: We were able to discontinue several other tools and platforms by having the needs met by constant improvements by CINC. The support and programming teams are so nimble that often times they can accommodate system changes within days or weeks at our request. Our success coach is always available to help and answer questions.

need it to work easier from laptop and mobile

May 13, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: easier to use than last program, entering leads, and reading data, love getting a text as every lead comes in.

Cons: hard to use with all functionality from my mobile and laptop for accountability. hard to follow within going into many screens, how long it took for the lead to actually get a call, have to follow sometimes 10 mins or so to see if any agent tried

Overall: leads are easier to read

Very pleased

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to track what leads are looking at, their search behavior. I also love the text and email drop feature and templates. They've proven to be very effective.

Cons: I am so dissapointed that CINC does not have the ability for me to have instant emails sent to leads when new properties come on the market that fit their needs and search parameters. I understand it would slow down the system overall, as they have told me this. I find it sad that they can't figure out a way to make this work, as competitors have this ability. It would directly improve my business and in turn, raise my available marketing budget that I can afford to re-invest in CINC.

Overall: The ability to reach my career goals

Great CRM with a few challenges.

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very robust and offers dozens of choices and options not available with other CRM's.

Cons: Appointment booking auto notifying the client. You should be able to toggle that on and off either on the contact card or in the initial setup.

Overall: I have grown my team to 18 agents and now rank #92 in RE/MAX Worldwide out of over 120,000 agents.

CINC is in integral part of our business.

May 08, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Leads that usually have complete information and are in the buying process. If we can establish a relationship via phone, email or text, then we usually close.

Cons: It is often confusing to use. The plans and campaigns are cumbersome. Sometimes CINC has permissions so I can change pipeline status and then other times it's gone. I'm the one with ALL of the authorities to do anything. When I can't do what I did the day before, it's annoying.

CINC HAS CHANGED OUR BUSINESS!!!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us to house all our leads in one place. It is easy for the agents to manage their database. We can track, call and pipeline status. It generates leads and creates marketing with ease. The customer support and instruction videos are amazing!!

Cons: It does go down now and then but the team is QUICK in getting us back online. You can't pick who gets notified on pond leads by agent.

Commissions Inc Rocks

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love, love the entire system, been with them almost 3 years now, and will continue.

Cons: There is nothing that I do not like about the system.

Overall: Great ROI for me and my team, love the leads and the back of house CRM system.

CINC Platform robust, feature rich.

Aug 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's broad capabilities to provide so much function and features for the leads that register.

Cons: The quality of the leads are a little tough, it is so much effort to convert them and the numbers are pretty low.

Overall: Attempting to bridge and fill gaps in my real estate business by augmenting my farming and sphere business.

Capterra-loader

CINC's custome support is second to none. CRM is the best in the industry and I've used them all.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great back end to the CRM which make managing my team easy. Single user version is just as good, highly recommended.

Cons: It's not free! Just kidding. I really don't have anything I don't like about the software it works ad prommised and then some

Overall: Lots of sales

Better than any other

May 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The CINC support is better than any other lead platform I have used. They truly want you to succeed

Cons: Adspend unpredictable . Our cities go up

And down each month so it can make it difficult to figure out where and what we want to spend our money on

Love the website, the customer support is awesome, professional and very responsive.

May 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software does takes some time to get used to. Its a bit cumbersome at first but becomes easier to use as time goes by. If anything its a bit too much. There are more features on this software than any i have used before.

Cons: Too much stuff to learn or at least it has been for me. to me ''less is better''. There are lots of built in features that i have yet to master.

What Happened to CINC?

Feb 16, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: We have been using CINC for about 2 years in total. At the beginning, they were very engaged, responsive & attentive to our needs as a new Client. They always answered emails & phone calls immediately. The training was top notch and they truly seemed to be an advocate for your success. We were successful almost immediately with a good ROI & client stream. Everything has changed over the last 6 months. Their phone system is constantly on the fritz so you need to continually call in before someone actually answers (there is no voicemail set up). The software has some glitches that even though requests have been made to correct there has been no response/action from the tech team. Most importantly the ROI has dropped dramatically in the last year, CINC oversold our small market & diluted the lead pool. I have requested a dedicated CSR to get us back on the right track but have not had anyone from CINC reach out. - We will be reviewing other lead generators who have a more successful ROI for us - too bad really - sich a disappointment.

Capterra-loader

Cumbersome. Restrictive. Bureaucratic

Jun 06, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: website is great. the team that we've worked with are very professional and attempt to be helpful, but on certain issues you can tell big daddy Fidelity who bought this company a year ago is letting the lawyers run my marketing site. NOT good.

Cons: Fidelity bought it and I feel like I'm dealing with a Bank of America underwriter. Blocking my call/texting capability of my own leads we import to the system. "We'll try to work this out once we talk to legal in the next week or two..." WEEK OR TWO??? Welcome back to 1995.

Really bad

Oct 31, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The app is relatively easy to use, the support is poor at best. the Administration of the product is awful, we were sold on a "new idea" to make "individuals" into teams to cost share...its been a very expensive nightmare, it has pitted colleagues against each other in competition. They had us put together a spread sheet of who was paying what and filtering areas chosen by each agent...this was COMPLETLY ignored. They have refused to refund any monies after lying to us about this for 4 months. These folks have all the flowery team talk down and how to pacify clients even when it is NOT running properly for what we were sold. This is a typical non-earning company that is running on investors money...sound familiar...we were sold a product that does not exist...THAT is our problem with this Company and then a refusal to give back a dime..

Since starting to use CINC we are finding our lead followup is more thorough and easier to manage.

May 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Lots of possibilities to filter, followup, and profile. The automatic Pipeline changes are fabulous. Makes overseeing the agents who are doing their work a lot easier.

Cons: It's not SUPER user friendly. Agents are having a tough time learning it without specific instructions.