Comments: We have been using CINC for about 2 years in total. At the beginning, they were very engaged, responsive & attentive to our needs as a new Client. They always answered emails & phone calls immediately. The training was top notch and they truly seemed to be an advocate for your success. We were successful almost immediately with a good ROI & client stream. Everything has changed over the last 6 months. Their phone system is constantly on the fritz so you need to continually call in before someone actually answers (there is no voicemail set up). The software has some glitches that even though requests have been made to correct there has been no response/action from the tech team. Most importantly the ROI has dropped dramatically in the last year, CINC oversold our small market & diluted the lead pool. I have requested a dedicated CSR to get us back on the right track but have not had anyone from CINC reach out. - We will be reviewing other lead generators who have a more successful ROI for us - too bad really - sich a disappointment.